HELPING YOU GROW YOUR CAPACITY

to achieve more than imagined by thinking and acting beyond boundaries

LEARNING - CREATING - INNOVATING

Coaching for High Performance“The key to successful leadership today is influence, not authority.”

--- Kenneth Blanchard

Part of our Leadership Development Program - A Unique and Inspiring Two Day Strategic Leadership Experience

WORKSHOP INTRODUCTIONMany people think of “high-performance coaching” as coaching for high performers - in other words, people who have been identified as “star talent”. High-performance coaching, however, is about helping all people reach their full potential; in all areas of their lives. For the manager, this means working with people to improve their performance at work.

High-performance coaching may also involve collaborating with other managers and leaders in your organization to make the workplace a high-performance organisation; one that helps everybody to perform at their best. High-performance coaching conversations begin with finding out people’s “starting points” – where they are now and their visions or work ambitions. Then, it moves on to explore the directions in which people need to move to achieve those visions, and the steps they need to take to do so.

A coaching style of management is increasingly preferred to the “command and control” traditional approach. Instead of telling people what to do, there’s a shift to encouraging people and allowing them to think for themselves and come up with their own solutions. Rather than interjecting and solving the issues, a coaching manager would provide support, feedback and guidance. Managers can also use this skill during team meetings to enable the team to take responsibility for their activities. One to one meetings can also be used as coaching sessions if the manager uses a supportive, challenging and developmental approach.

Coaching embraces 2 fundamental principles, that of awareness and responsibility. Awareness can be raised by focussed attention and by practice. It is much more than seeing and hearing. It is the clear perception of the relevant facts and information. It is an understanding of systems, dynamics and of relationships between things and people. It also helps in recognising when and how emotions or desires distort our own perception. When we accept, choose or take responsibility for our own thoughts and actions, our levels of commitment increase, and so does our performance.

This workshop aims to guide managers and leaders to develop their people and coaching skills and apply them to their roles in their company. The ultimate purpose of learning these skills must be to enhance understanding of how to motivate people to a higher level of purpose and performance.

By the end of the workshop participants will be able to: • Build rapport with people to win their trust and earn their respect • Master the techniques of enhanced communication, powerful questioning and

engaged listening• Understand the importance of a clear agreement on the nature of the coaching

relationship, the respective responsibilities and the desired outcome • Become familiar with how to structure a coaching session and the benefits a

structured process brings• Build their own confidence in initiating and owning a coaching session and experience

a coaching session both as a coach and as a coachee • Agree the coaching ‘contract’

WORKSHOP OVERVIEW AND OBJECTIVESThis highly interactive and practical two-day course will enable you to understand and develop your primary communication, leadership, management and behavioural style to enable you to motivate and inspire confidently and professionally. You will build a toolkit that will enable you to recognise other people’s primary motivations and preferred style of communication. As a result, you will learn how to adjust your style to move issues and situations forward without pushing, forcing or telling others what to do.

During this experiential workshop participants will learn: • About themselves and how we, as humans, are motivated and communicate in various

different ways • Values, beliefs, perceptions, attitudes, behaviours, world-views and mind-sets • How to build rapport, and how to reframe • To view the world through multiple lenses and gain multiple perspectives. • How to set SMART goals; • Facilitate, coach, communicate vision, and gain commitment of individuals and teams. • Successfully lead and coach people in a continuously changing and turbulent

environment • Understand what High Performance Coaching is (and what it is not). • Identify the qualities of an effective Leader Coach. • Recognise ‘limiting beliefs’ – those beliefs that may be holding people back • Recognize their unique strengths as a coach and how these can be effectively used in

their coaching role. • Develop coaching partnerships with those they manage and lead. • Participate in the personal growth of others while developing high performance coaching

skills. • Achieve significant business results by coaching in areas that can provide the most

impact and leverage for the organisation. • Challenge others to hold themselves accountable for results.

Who is the workshop for? • Team leaders • Supervisors • Professional managers, at all levels • Senior Executives and organisation leaders

Focusing on key themes, ‘Coaching for High Performance’ explores the following areas:

• Quantum Goal Setting

• The TGROW Model and other coaching models and frameworks

• Values, beliefs, cultures, attitudes, personalities and behaviors

• Enhanced Communications

• Emotional Intelligence

• Building Rapport

• Enhanced questioning and listening skills

• Creating the right Organisational Culture for Coaching

WORKSHOP SCHEDULEPre Workshop Essentials – Case studies to be read

Day One

08.30 – Meet and Greet.

• Introduction to workshop, Ice breaker team exercise • World-views, Mindsets, Values, Beliefs, Attitudes, Behaviour, Personality and

Character • Video • Power Questions– knowing different types of questions to get different types

of responses • The concept of ‘positive intention’ Well-formed outcomes

10.00 - 10.15 - Coffee/Tea Break

• Skills and tools • The power of beliefs; Moving out of the comfort zone; The coaching wheel;

Templates and tools to assist • The TGROW model of coaching • Practicing each stage of the TGROW model in small groups

12.00 -1.00 - Lunch and networking

• The coaching environment and conversation and Setting the scene - Videos • Building rapport, Reframing and Active, Reflective listening • Emotional Intelligence Skills and Empathy

Coffee/Tea break

• Exercises, activities, videos and group-work• Group Discussion – how to apply what we have learned

4.45 – 5.00- Re-cap of today’s workshop and question and answer session

WORKSHOP SCHEDULE Day Two

08.30 – 08.45 – Workshop Commences

• Ice Breaker Exercise• Video • In groups of three, practice coaching, being coached and providing effective

feedback • Speed coaching – short scenarios are given out to provide another opportunity

to sharpen coaching skills • Self-assess how you performed as a coach and accept constructive feedback

Coffee/Tea Break

• Additional exercises to use when coaching • The DREAM model • Exercises, activities and Videos

12.00 – 1.00 – Lunch and networking

• Further practical tools • Self-assessment of limiting beliefs, coaching someone with a limiting belief • The role shift

Coffee/Tea break

• Exercises and Activities • Reframing

4.30 – 5.00- Workplace task and activities, ongoing development, Thanks and Workshop close.

DATE & TIMEThursday 30 May 2013 8.00-17.00Friday 31 May 2013 8.00-17.00

VENUEHotel, restaurant or similar venue in Phnom Penh

SUITABLE FORProfessional managers and leaders who recognise new skills are needed and are looking to further develop their leadership skills and nurture and grow the talent within their organisation Workshop is delivered in English - medium level of English is required.

Trevor Suter – Learning & Leadership SpecialistMasters Degree in Business Administration (UK), Post Grad Cert Management, Post Grad Dip Management, Bachelor of Arts Degree (Hons) International Business, Higher National Diploma (HND) – Business and Finance, Cert Health and Safety, Accredited Associate of Institute for Independent Business International (AInstIB)

With more than 25 years’ experience in Human Resources and Learning and Leadership Development. Trevor has worked with the world’s ‘best of the best’; the elite ‘Special Armed Forces’; High profile Government Agencies; and other high profile individuals and organisations from around the world including: London Metropolitan Police Force, London Transport, US Navy Seals, British Special Forces and HM Royal Navy, The European Commission, Ford Motor Cars, Sony Electronics, and many more. He has also worked with some highly respected people in Leadership Development; Sir John Whitmore, CEO of Performance Consultants International, Gerard O’Donovan, of Noble Manhattan Coach Training organisation (one of the leading companies across the European Economic Community); and Dr Paul Thomas of DNA Definitive, an organisation working at the very leading edge of leadership development and complexity, and a number of senior country managers in the IBM Group.

His knowledge and vast experience ranges from Executive and organisation development; company start-ups, and preparing a company for inward investment funds - to talent development, leadership and growth, one-to-one coaching, team building and coaching in the workplace, and final exit strategies for CEO’s and owners. He has a great passion for analysing existing strategies in order to establish a closer fit with current needs.

WORKSHOP FACILITATOR

Contact Us Now and Reserve your place!

WORKSHOP FEE•US$300+10%VATperperson*Final registration is due by 29 May

Workshop fee includes: •Allmaterials•Certificateofattendance,and•Lunch,tea/coffee,snacksandwater

Please contact Mr Sok Vannak to reserve your seat on 017 774 808 or email training@thecapacityspecialists.com

How We Work

We work in close consultation with you to conduct a Developmental needs assessment to identify organisational gaps and establish your learning objectives. In collaboration with your senior executives, we apply those findings to create a vision and learning design that will achieve your specific objectives consistent with your organisational culture. Our highly experienced facilitators then deliver programmes with the rigour of research driven insights, proven frameworks and techniques, and multiple opportunities to practice & apply.

The real impact of your experience with The Capacity Specialists becomes apparent over time as you continue to apply the lessons learned to each new business challenge.

Your Personal Development Plan

In addition to our workshops, we can help you develop a personalised learning plan that delivers powerful development and skills at key points throughout your career. For Your Organisation

The Capacity Specialists providecustomised Leadership programmes for select organisations across the region. Our Leadership Development teamworks in partnership with your top executives to build effective andapplicable learning programmes designed to directly address your critical growth needs and challenges.

individual leaders as your continuing development, and your career, progress.

Our Global Leadership Programmes integrate the best practices and cultural insights of the world’s top leadership development centres & thinkers and forward thinking businesses alike. You will return to your organisation with renewed energy and focus, and the latest strategies for achieving your individual & organisation’s goals—and your career objectives.

Our programme Directors, Programme leaders and specialist programme facilitators design and deliver every workshop; drawing on proven business experience and field-based research, they will engage you in an unparalleled learning experience.

The Capacity Specialists. Top Floor, Corner Streets 63 & 294, Sangkat Boeng Keng Kong I, Phnom Penh, Cambodia - www.thecapacityspecialists.com

WHY THE CAPACITY SPECIALISTS?Situated in the heart of South East Asia and having easy access to major business hubs and cities in the ASEAN region, The Capacity Specialists is ideally located to organise and deliver your leadership developmental needs. With us, you will do more than prepare for the next step in your career. You will develop the worldview, strategic skills, and leadership capacity to master the complex global challenges that face you and your organisation today.

Experiential simulations and the holistic nature of our programmes, are proven tools for expanding your leadership capabilities and self-knowledge. Not only do they provide the underpinning and researched backed knowledge that is essential for all learning, but they also provide the tools for you to build and grow as