CoachingandPositivePsychologyinOrganisationsProf.ChristianvanNieuwerburgh

Bergamo,Italy

@christianvn

HelpingConversations

Coaching,mentoringandcounselling

Cognitivebehaviouralapproaches

Humanisticapproach

ProfessionalContexts

Solution-focused&Appreciativeapproaches

Integratingcoachingandpositivepsychology

Creatingpositivecultures

ActivityLevelofyourownmotivation

2.5days(helping

conversations)

Readingandcoachingpractice

2.5days(professionalcontexts)

Examination

introductions

LearningOutcomesofDay1

´Understandwhatcoachingandmentoringareandhowtheycanbeused

´Understandwherecoachingandmentoringfitwithotherdevelopmentinterventionssuchascounselling

´Appreciationofthethreeelementsofcoaching´Experienceofusingcoaching-relatedskills

ActivityMakeanoteofwhatyouwouldliketotakeawayfromthislearningexperience.

DiscussionWhatdoyouknowalreadyaboutcoaching?

Existingdefinitions

“Theartoffacilitatingtheperformance,learninganddevelopmentofanother”(Downey1999)

“Coachingisamethodofwork-relatedlearningthatreliesprimarilyononetooneconversation”(deHaan 2008)

“Aone-to-oneconversationfocusedontheenhancementoflearninganddevelopmentthroughincreasingself-awarenessandasenseofpersonalresponsibility”(vanNieuwerburgh2012)

“Unlockingpeople’spotentialtomaximisetheirownperformance”

SirJohnWhitmore

Existingdefinitions

“Coachingpsychologyisforenhancingperformance inworkandpersonallifedomainswithnormal,non-clinicalpopulations,underpinnedbymodelsofcoachinggroundedinestablishedtherapeuticapproaches”

GrantandPalmer2002

Coachingapproaches

• Behaviouralcoaching• Solution-focusedcoaching• Cognitivebehaviouralcoaching• MotivationalInterviewing(MI)• Psychodynamiccoaching• Transpersonalcoaching• Appreciativecoaching• Developmental coaching• Humanisticcoaching• Narrativecoaching• Dialogiccoaching

Whatismentoring?

"Amentorisamoreexperiencedindividualwillingtoshareknowledgewithsomeonelessexperiencedinarelationshipofmutualtrust"

Prof. DavidClutterbuck

"Aseriesofone-to-oneconversationsinwhichamoreexperiencedpersonasksquestions,providesguidance,sharesknowledgeandgivesadvicetosupportalearnertoimprovetheirperformanceandachievesuccesswithinanurturingrelationship.

vanNieuwerburgh&Barr,2017

Coachingcomparedtomentoring

Coaching MentoringUsuallyfiniteandshortterm Longerterm/ongoingCoach notnecessarilyanexpertinwhattheircoachee aspiresto

Amentor isusuallyanexpertwithknowledgeofthesubjecttheirmenteeaspiresto

Generally morestructuredMeetingsscheduled

Oftenmoreinformal,meetingsmoreadhoc

Partnership approach HierarchicalapproachGoals clearlydefined,resultsorientated

Looser agendafocusingonprofessionaldevelopment

Coaches oftenexternal Mentorsofteninternal

AdaptedfromPassmore 2010

Relationshipbetween1-1interventions

Mentoring

Coaching

Training

Counselling

Psycho-therapy

Clinicalpsychology

Psychiatry

Consulting

CareerGuidance

GroupdiscussionOvercominghurdles

Rapportandbuildingrelationships:Practicalstrategies

Threeelementsofcoaching

vanNieuwerburgh2014

Coachingprocess•Forexample,theGROWmodel

Coachingskills•Skillssuchasaskingpowerfulquestions,activelisteningandsummarising

Wayofbeing•Humanistic,person-centredapproach

Whatis“good”coaching?

Whatarethecoreskillscoachesneedtolearntobeeffective?

Skillsandattributesofanexcellentcoach

Isself-aware

Isagoodlistener

Asksgoodquestions

Isgoodatbuildingrelationships

Istrustworthy

Isconfidentabouttheircoachingability

Keycoachingskills:Levelsoflistening

Level1:attendinglisteningProvidingtimeandspace forotherstotalk.Allowingspeakerstoemptythemselvesofnoise

Level2:accuratelisteningListeningtobeabletoreflectbackandparaphrase content

Level3:empatheticlisteningListeningtothewordsandfeelings beingconveyed

Level4:generativeempatheticlisteningAbilitytoplaybackthoughtsandfeelingsontheperipheryofawareness

HawkinsandSmith2006

Roadblockstolistening

EvaluatingJudging whetherweagreeordisagree

ProbingQuestioning- butfromourownframeofreference

AnalysingAnalysing others’motivesandbehaviours- butbasedonourownexperience

AdvisingGiving counsel,adviceandsolutionstotheirproblems

PairedactivityListeningtoencouragethinking

Improvingyourlistening

´Beawareofyourprejudices´Concentrateonwhattheindividualhastosay´ Lookandsoundinterested´Recognisedifferentemotionsandrespondappropriately´Askrelevantquestions´Recogniseandcontrolyourfeelings´Checkforunderstanding´ Listenforwhatisnotbeingsaid

Typesofquestions

Open“WhatdoyouthinkabouttherecentearthquakesinIceland?”

Closed“Aretheearthquakesgoingtoleadtoanotherashcloud?”

Leading“Howcouldtheauthoritiesbebetteratmanagingthesituationsothatinternationaltravelisnotaffected?”

Multiplequestions“Whatcanbedoneaboutthissituation?Couldmorebedonetoaccuratelypredictvolcanicactivity?Andhowmightwepreventarepeatoftheairtrafficdisruptioncausedbyvolcanicashafewyearsago?”

ActivityYes/NoGame

Summarisingforsupport

LanguageWordsused

SensorymodeUseofsensorylanguage

BodypostureArms,hands,legs

AnimationAmountofmovement

VoicelevelToneandvolume

EmotionaltoneEmpathy

Summarisingforsupport

• Itdoesnotcontainjudgementofyourown• Itdoesnotinterpret• Itusesthecoachee’s words• Itselectsthekeythingsthepersonhassaid• Itcanendwith:‘haveIgotthatright’?

Usefulsummaryphrases

• “Ithinkitmaybehelpfultosummarisewherewehavegottohere…”

• “Thereseemtobethreeorfourmainpointsfromwhatyouhavesaid.”

• “CanIcheckwhatIhaveunderstoodsofar?”• “Soyoufeelsad aboutwhat’sbeenhappeningwith….”

Readingforthismodule

Requiredreading

vanNieuwerburgh,C.(2017).AnIntroductiontoCoachingSkills:APracticalGuide.London:Sage.2nd edn.

RecommendedreadingCox,E.,Bachkirova,T.andClutterbuck,D.(Eds)(2014).TheComplete

HandbookofCoaching.London:Sage.2nd edn.

Palmer,S.andWhybrow,A.(Eds)(2007).HandbookofCoachingPsychology:AGuideforPractitioners.London:Routledge.

vanNieuwerburgh,C.(Ed.)(2016).CoachinginProfessionalContexts.London:Sage.

References

Alexander,G.,&Renshaw,B.(2005).Supercoaching.London:RandomHouse.

Bush,M.W.(2005).Clientperceptionsofeffectivenessincoaching.InStein,I.F.,Campone,F.andPage,L.J.(Eds).ProceedingsoftheSecondInternationalCoachingFederationCoachingResearchSymposium(pp.30-37).Washington,DC:InternationalCoachFederation.

deHaan,E.(2008).Relationalcoaching:Journeystowardsmasteringonetoonelearning.Chichester:Wiley.

Downey,M.(1999).EffectiveCoaching.London:Texere.

Gonzalez,A.L.(2004).Transformingconversations:Executivecoachesandbusinessleadersindialogicalcollaborationforgrowth.DissertationAbstractInternationalSectionA:HumanitiesandSocialScience65(3-A)1023.AnnArbor,MI:Proquest,InternationalMicrofilmsInternational.

References

Grant,A.andPalmer,S.(2002).Coachingpsychologyworkshop.BPSCounsellingPsychologyConference,Torquay.

Grencavage,L.andNorcross,J.(1990).Wherearethecommonalitiesamongtherapeuticcommonfactors?ProfessionalPsychology:ResearchandPractice21,372-378.

Hall,D.T.,Otazo,K.L.,andHollenbeck,G.P.(1999).Behindcloseddoors:whatreallyhappensinexecutivecoaching.OrganisationalDynamics27(3),39-52.

Hawkins,P.andSmithN.(2006)"Coaching,MentoringandOrganizationalConsultancy:SupervisionandDevelopment."Maidenhead:OpenUniversityPress/McGrawHill.

Jones,G.andSpooner,K.(2006)CoachingHighAchievers.ConsultingPsychologyJournal:PracticeandResearch58(1),40–50.

References

Luebbe,D.M.(2005).Thethreewaymirrorofexecutivecoaching.DissertationAbstractsInternationalSectionB:TheSciencesandEngineering66(3-B)1771.AnnArbor,MI:Proquest,MicrofilmsInternational.

McKenna,D.D.andDavis,S.L.(2009).Hiddeninplainsight:Theactiveingredientsofexecutivecoaching.IndustrialandOrganizationalPsychology2(3),244-260.

Passmore,J.(2005).Theheartofcoaching:Acoachingmodelformanagers.TheCoachingPsychologist1(2),6-9.

Passmore,J.(Ed.)(2010).Excellenceincoaching:Theindustryguide.2nded.London:Kogan Page.

References

Sue-Chan,C.,andLatham,G.P.(2004).Therelativeeffectivenessofexpert,peerandselfcoaches.AppliedPsychology53(2),260-278.

Tomm,K.(1988).Interventive interviewing:PartIII.Intendingtoasklineal,circular,strategicorreflexivequestions.FamilyProcess26,167–183.

vanNieuwerburgh,C.(2014).Anintroductiontocoachingskills:Apracticalguide.London:Sage.

vanNieuwerburgh,C.(Ed).(2012).Coachingineducation:Gettingbetterresultsforstudents,educatorsandparents.London:Karnac.

vanNieuwerburgh,C.andBarr,M.(2017).Coachingineducation.InT.Bachkirova,G.SpenceandD.Drake(eds),TheSageHandbookofCoaching.pp.505-520.

Whitmore,J.(2002).Coachingforperformance:Growingpeople,performanceandpeople.3rdedition.London:NicholasBrealey.