CO-WORKER RELATIONSHIPS

Principles of

Members of our OR Team

SurgeonAnesthesiologistScrub/Surgical TechsRNSurgical Attendants -

orderlyCRNA: Certified

Registered Nurse Anesthetist or PAA (Physician Assistant Anesthetist)

Transporter  

Patient

Trust

Is a firm reliance on the integrity, ability,

or character of a person or thing.

Workplace Challenges

Workload fluctuationsIneffective communicationBehavior FactorsPoor handoffsMulti-taskingFatigue

The expectation is not for healthcare providers to be perfect

but that healthcare teams are perfect.

Name A Coworker Who is Consistently…

CheerfulPositiveResponsibleDependableHelpful

A Great Team…

is a small group of people with complementary skills committed to a common

purpose and set of specific performance goals.

Jon Katzenbach & Douglas Smith

Effective Teams…

• Trust each other• Engage in unfiltered conflict around ideas• Commit to decisions and plans of action• Hold one another accountable • Focus on achieving collective results

14 Adoptable Behaviors Toward Increasing Trust

• Talk straight• Demonstrate

respect• Create

transparency• Right wrongs• Demonstrate

loyalty• Deliver results• Contribute

• Confront reality• Clarify

expectations• Practice

accountability• Listen first• Keep

commitments• Extend trust• Ownership

Do you agree?

How Would Our OR Pit Crew Rate?

Benefits of Teamwork

Better patient care

Quality work environment

More productivityImproved

communicationIncreased moraleLess stress

"There is a spiritual aspect to our lives - when we give we receive - when a business does something good for somebody, that somebody feels good about them!” Ben Cohen , Ben & Jerry's

Bank Accounts

Emotional Bank Accounts

And I am willing to RISK more in the relationship.

Whe

n I h

ave

CONFID

ENCE

in

som

eone

...

Then I have less FEAR of

consequences…

TRUSTTRIAD

DIMENSIONS OF TRUSTDIMENSIONS OF TRUST

GoalsPlan

Strategy

Synergy…the strength in WE

Accepting risk collectively.

Being

ope

n an

d

hone

st.

Validating others.

WHATBUILDSTRUST

HOW TO BUILD TRUSTHOW TO BUILD TRUST

Are WE cross-monitoring (watching each other’s back?)

Respectful Respectful ConversationConversation

The health of the conversations

we choose to have determines

the health of our team.

A Basic Tool to Achieve Healthy Teamwork

Past Experiences

Personal Values and Beliefs

Unresolved conflict

Filters and Biases

BARRIERS TO BUILDING BARRIERS TO BUILDING TRUSTTRUST

OR A RENTER IN YOUR DEPARTMENT

Are you an owner

What words do you want people to think of when they

hear the name:

OR?

YOUYOUHave a Brand

What words do people think of when your name

is mentioned?

How Do You See Yourself?

"Too often we underestimate the power of a touch, a smile, a

kind word, a listening ear,

an honest compliment, or the

smallest act of caring, all of which have the potential to turn a life around.”Leo F. Buscaglia

“At the end of each day, play back the

tapes of your performance.The results should either

applaud you or prod you.”

Jim Rohn

Choice

Cross: Cross: 1. to move from one 1. to move from one side to another. 2. to pass over side to another. 2. to pass over

mediocritymediocrityObstacles/Obstacles/Roadblocks:Roadblocks:

• People

• Ways to overcome Ways to overcome themthem::

• Hard work

Stephen Covey’s BFO

Between stimulus and

response, there is always room

for choice.- Stephen R. Covey -

(*Blinding Flash of the Obvious)

3 KeySolution

TechniquesEngag

e…Peo

ple Invite…

Dialog

Support…the Outcome

HOW HOW YOUYOU CAN MAKE A CAN MAKE A DIFFERENCEDIFFERENCE

THINGS TO THINK ABOUTTHINGS TO THINK ABOUTWhat can be done to accelerate trust

building?

If trust is damaged how can it be repaired?

Does the level of trust have an impact on the overall success of individuals and organizations?

WHAT CAN WHAT CAN YOUYOU DO DO

Keysto

SuccessKnow Y

ours

elf

Know Others

Work Within Your Collective Strengths

How do YOU establish, build and maintain trust?

Either change or improve the way you see, speak and behave. A language and

behavior shift.

Trust is a peculiar resource;

it is built rather than depleted by use.

“Teamwork is like beauty, it can be challenging to define…

…but you know it when you see it.”

The Real Bottom Line

You create the team you

work in!Act

differently, and the

team will change!

One Thing For Sure…One Thing For Sure…