Co-presented by: Boni Gantile & Farhad Essop

Executive: CFL & 8ta

2012/12/11

Structural Reporting: 8ta Content Management

Improving the effectiveness and efficiency of mobile training

Objectives

2

• Improve L&D Governance

• Minimise L&D duplications

• Minimise confusion by line

• Improve efficiency and sustain cost advantage

3

EXCO Approved Repositioning Decisions

Ownership

ITEM

Technical Training

For Telkom use only - Proprietary and Confidential Company Information

• CFL continues to be owned by Telkom as key enabler to assist BUs achieve business goals• Opportunities for Partnership (EQUITY) to be presented to EXCO when they occur

DECISION ICT Business Management Competency

Management Resolutions

• Explicit focus of CFL must be on Technical Training specific to Telkom and in assisting with new Products commercial and sales training

External Partners (Vendors)

• External Training Suppliers are used as CFL delivery partners to supplement lack of internal capacity or requisite knowledge

• The sourcing of Vendor Training is triggered by Training Needs Analysis result or specific BU Growth or Defend Projects.

• CFL manages the performance of delivery partner in alignment with Telkom deliverables and L&D quality standards• BU pays for their portion of consumed Vendor Training

Problem statement

1. 8ta Content management manages mobile training for 8ta internal and external channels to markets.

2. CFL has MoU with 8ta regarding training delivery, governance and compliance to mitigate risks

3. The need to have an integrated and cost effective training solutions process for mobile L&D solutions

4. Artificial competition minimises focus on critical issues and efficiency improvement

4

• Current 8ta Content management team become part of CFL structure with accountability for Mobile L&D solutions to 8ta, Channel Partners and Telkom Mobile as their key customer

• The Customer reporting to 8ta (Farhad) serving Consumer (Internal &External Channels), and Telkom Mobile with Mobile L&D solutions

• Plan integration of 8ta LMS and Telkom LMS to increase access and optimise CAPEX utilisation in the long run

5

Proposed Changes

• Pilot integration 1 January 2013

• Realign operational processes as part of pilot

• Review efficiency/performance gaps and team alignment end March 2013

• Formal Integration May 2013 with transfer of relevant 8ta budget

• Post Intergration investigate LMS integration

6

Process

Anticipated Benefits

• Minimised Line confusion regarding accountability for training

• Elimination of duplication and artificial competition

• Improved and integrated training delivery at a cost advantage to Telkom

• Continued leveraging of external training partner expertise in full compliance with relevant Telkom Policies

7

Thank you