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CNL Software Case StudyCity of Atlanta - Safe City

December 2012

City of AtlantaThe City of Atlanta has a population of over 420,000. It is the cultural and economic center of the Atlanta metropolitan area, which is home to more than five MILLION people and is the ninth largest metropolitan area in the United States. Additionally, Atlanta is one of the United States’ leading tourist destinations, both for American residents and those visiting the U.S. from abroad. In 2010, the City was the seventh-most visited city in the United States with over 35 MILLION visitors per year.

Protecting CitizensEnsuring the safety and security of citizens and visitors is key to the success and progress of any city. This is especially true for Atlanta, one of the most multi-cultural cities in the U.S., which is attracting investment from across the globe. As with any large city, Atlanta is becoming more reliant on the use of visual intelligence to enable improved situational awareness, which helps to identify and resolve security incidents faster and more incisively.

Over the years, the City of Atlanta has invested in a number of surveillance systems to provide law enforcement and other public safety professionals with visual intelligence, well before first responders arrive on scene. Recently, the City upgraded aging analog cameras to digital, and moved from leased line to wireless backhaul. Historically, these systems had all operated independently and had been located across a wide geography.

Operation ShieldGovernment agencies across the U.S. are working hard to increase collaboration on public safety efforts to achieve better efficiency and effectiveness in leveraging public security assets.

One of the most cost effective methods to increase the amount and quality of intelligence available to government agencies is to deploy a centralized camera integration center. Atlanta approached this challenge by launching Operation Shield in 2007, through the Atlanta Security Council. Operation Shield is a three-pronged security program designed to leverage existing infrastructure (cameras and radio communications) through engaging the private sector and various government agencies. The most recent development in Operation Shield has been the establishment of a centralized Video Integration Center (VIC) by the City of Atlanta Police Department. The VIC is a rapidly-developing surveillance network which provides 24/7 real time crime prevention, emergency preparedness and heightened response capability throughout the City.

City of Atlanta - Safe City

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Dave Wilkinson, President & CEO of the Atlanta Police Foundation commented, “The Atlanta Police Department has a plan in place to utilize technology in its mission to reduce crime. Atlanta has launched Operation Shield which will not only leverage cameras, but also data and video analytics to better fight crime bringing the crime numbers down even lower than their 30 year low of today.”

Operation Shield’s three-pronged success formula; video integration, COMNET (radio network for private security to communicate with APD in real time), and text alerts is enabling VIC stakeholders to effectively bridge communication gaps between the Atlanta Police Department, participating agencies and entities and the City’s business community.

A Next Generation SolutionGrant Hawkins, Vice President of Programs & Strategic Projects, Atlanta Police Foundation explained “The Operation Shield team visited numerous cities throughout the United States and was able to note best practices, lessons learned, and be exposed to the latest technology in action. This research and planning gave Operation Shield’s leadership the tools and knowledge to design and build a system that brings together key aspects of the best video integration projects from around the United States to the Atlanta Police Department with best in class tools and technologies to reduce crime and respond to emergency situations.”

Facts and Figures• 2,000 police officers• 8,376 square miles• 36,241 Victims of Crime 2011• 35 MILLION visitors per year• 420,000 residents in the City limits• Over Five MILLION resident in Metropolitan area• 9th largest metro area in the U.S.

To protect citizens, commerce and infrastructure, the City needed to be confident that the tools and technologies selected had been proven within the Safe City framework. They selected CNL Software’s IPSecurityCenter as the command and control platform as it was deployed in the largest and most complex Safe City projects in the world.

IPSecurityCenter works by connecting the diverse range of systems into the operating platform, ensuring operators do not need to learn the underlying technology, allowing them to focus on the situations that are occurring. The system has given the Atlanta Police Department the capability to integrate public and private video systems, video with computer aided dispatch (CAD), into an integrated suite of emergency dispatch applications allowing call takers and dispatchers to manage incident information more efficiently.

Public/Private PartnershipsThe Atlanta Police Department and the Atlanta Police Foundation have accomplished their vision to develop one of the United States’ strongest public-private sector partnerships. Atlanta is becoming the model city for public/private sector partnerships providing significant benefits to the citizens and visitors of the area. City leadership has leveraged the partnerships to deliver a sound foundation for Operation Shield and is poised to expand its current state to become the standard for Safe City projects across the nation.

In addition to providing funding and competencies, the Atlanta Police Foundation has been instrumental in facilitating the resolution of one of the biggest challenges faced when establishing the Video Integration Center: addressing the size and scale of the integration which is driven by the disparate and legacy nature of video systems across the City, other governmental entities, and the private sector. Using IPSecurityCenter, cameras owned by organizations using proprietary technologies, can be targeted for integration. For example, the City’s Metro Atlanta Rail and Transit Authority (MARTA) operates more than 1,300 cameras, which were previously only accessible in the MARTA command center. Likewise, Hartsfield Jackson International Airport, the world’s busiest airport, had its own proprietary camera systems, which will also be connected, to the Video Integration Center.

Similarly, and as is typical across the nation, the Georgia Department of Transportation (GDOT) spent millions of dollars deploying a statewide camera system which only fed information into the GDOT Traffic Control Center. The City of Atlanta is also home to two of the State’s largest universities and 7 colleges, each with their own security systems.

As part of their vision, the City also wanted to integrate a large number of private cameras located in the City, from sources ranging from the CNN Center and Coca-Cola to the

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City of Atlanta - Safe CityPublix Supermarkets and the sizeable number of Fortune 500 companies located in the City – further increasing the complexity of bringing all of these systems into one common platform.

Increased Situational AwarenessOnce connected to the IPSecurityCenter platform, a common set of controls will be available for all video sources, enabling operators to seamlessly move from a camera located on a downtown street to one located in a shopping mall to one located in a bus station, allowing operators to observe incidents as they unfold. Increasing the partnership with other agencies, the Video Integration Center will be able to instantly distribute and share this intelligence to all relevant stakeholders enabling rapid responses following incidents.

Through development of one common operating platform, the City of Atlanta is able to work with various agencies, entities and develop protocols for preventing, detecting, and responding to unfolding events. The information sharing network provides a new approach to a safer city.

Increasing EfficienciesCrime, by its nature, has significant costs to any city - Its costs are far greater than the direct costs associated with policing. Some of the key cost reductions resulting from the IPSecurityCenter solution include reducing policing costs through greater efficiency, reduced overall crime levels, increased incarceration rates and faster prosecution through the courts and legal system.

IPSecurityCenter also offers other involved agencies significant capital cost savings because, by tapping into the VIC, they do not need to bring their own infrastructure to levels of tools and technologies now provided by the VIC. The ability to access video from private enterprise furthers the attractiveness of the return on investment for the system.

Dave Wilkinson, President and CEO, Atlanta Police Foundation commented “We are leveraging the private sector investment in cameras and infrastructure – making Operation Shield a unique model - allowing the Atlanta Police Department, at a substantially lower cost, to keep citizens and visitors safe.”

Intelligence Driven Policing Operation Shield’s future continues to grow with APD’s deployment of an Integrated Predictive Policing (IPP) Model, which is transforming policing across the United States. Predictive policing models are the newest tools for law enforcement using advanced technological tools and data analysis to take proactive measures to “pre-empt” crime. By combining Video Integration, multi-agency crime data and public records with other analytic technologies, Operation Shield effectively provides crime reduction and accountability, while serving as a force multiplier and increasing resource efficiency.

IPSecurityCenter is enabling Atlanta to implement the IPP model. It would not be viable to manage the vast amount of video coming into the VIC without IPSecurityCenter’s ability to intelligently catalogue, map and visualize the right video at the right time with data elements already on file. One unique feature of this system is its ability to integrate many of the newest social media analytics. Officers and Detectives identify emerging crime trends and are able to predict where crimes are likely to occur by using social media analysis, data mining techniques and other advanced analytics to identify trends, major actors, associates, and elements of crimes.

Following an incident, when seconds count most, the system provides exceptional connectivity tools allowing camera images to be rapidly referenced against analytics and data providing a clear picture to responders. Armed with immediate situational awareness, operators are able to respond to incidents with greater accuracy and can ensure the most appropriate response to combat threats, crime and anything that can jeopardize the safety of citizens, commerce and infrastructure.

Police Commanders can more effectively manage resources and deploy patrol officers in areas with emerging crime trends and stop crime before it impacts a community. Commanders issue crime-fighting strategies based on an analysis of crime patterns, enabling officers to multiply their capabilities through an expansive array of innovative technologies including sensors, video cameras, license plate readers, automatic vehicle location, geo-spatial correlation and facial recognition technology.

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City of Atlanta - Safe City

Visualization and ReportsEvery agency has its own need for management information and reporting. The system provides an enterprise level reporting engine, automating and delivering effective reports and statistics on overall system performance, device availability, operational effectiveness and any of the SOPs defined by the City.

IPSecurityCenter delivers a custom dashboard solution fusing disparate security technologies into one common platform. This results in reduced training time and greater operational efficiency for the officers, police department and the City. Citywide integrated data is presented geo-spatially on the Operation Shield dashboard. This common operating view provides domain awareness and a real time visual of the City’s crime trends.

More than Crime ReductionAs with any enterprise level system, there is a constant need to increase the system, in terms of the number of users, geographic coverage and new functionality. IPSecurityCenter allows an easy migration path to incorporate new technologies such as gunshot detection systems, tracking systems and smart video (like LPR) and analytics – all helping to enable greater intelligence driven policing.

IPSecurityCenter offers integration capability allowing Atlanta to lead the way in intelligent policing. It provides the City with the framework needed to reach both public and private systems, which is required to realize the City’s vision for public-private partnerships in the foreseeable future. Soon it will also allow Atlanta to make material improvements in areas of public safety other than crime, such as flood plain monitoring and fire and other emergency services, making Atlanta a Safer City.

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Copyright © 2012 CNL Software. All rights reserved. IPSecurityCenter is a trademark of CNL Software. All other trademarks and registered trademarks are the property of their respective owners.

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About CNL SoftwareCNL Software is a world leader and global provider of Physical Security Information Management (PSIM) software, designed for complete Integrated Situation Management. Our award winning PSIM technology is deployed to secure major cities, critical infrastructure and global commerce. CNL’s software sits at the heart of some of the largest, most complex and ground-breaking security integration projects in the world. Our work with leading organizations is helping to shape the future of security by offering thought leadership on key issues such as asset protection, energy reduction, process compliance and business advantage in converged physical environments.

About IPSecurityCenterTM

IPSecurityCenter is the ultimate PSIM software based integration and management platform. It connects and manages disparate building and security technologies such as video surveillance, life critical systems, radar, analytics, HVAC, PIDS, GPS tracking and GIS mapping. Through aggregating intelligence from these systems, it allows organizations to react faster and more precisely to incidents. IPSecurityCenter provides operators with real-time Situational Awareness through a Common Operating Picture (COP) and following an alert, alarm or event presents step by step process guidance, ensuring complete compliance to security policies.