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Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA experience configuring its systems. These notes cannotanticipate every configuration possibility given the inherent variations in all hardware and software products. Please understand that you mayexperience a problem not detailed in a Configuration Note. If so, please notify the Technical Assistance Center at 408.922.1822 , and ifappropriate we will include it in our next revision. AVAYA accepts no responsibility for errors or omissions contained herein.

Configuration Note 3915 Revision A (11/09)

Avaya Voice Portal (H.323 EAS AGENT)

1.0 METHOD OF INTEGRATIONThere is one IP Link (Ethernet) from the Voice Portals Media Processing Platform

(MPP) server to the PBX. The integration is done via the IP SoftPhone protocol wit

voice transmission and integration information carried over IP.

A v a y a

V o i c e P o r t a l

H . 3 2 3 A g e n t

An IP/CCMS connector, the

link between the PBX and

Voice Portal handles both call

data information and voice

communication

Important: This Configuration Note specifies the minimum configuration

required by Voice Portal. It is advisable to consult with your

application designer to ensure you have a configuration to

meet your specific requirements.

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The above information is provided by AVAYA Inc. as a guideline. See disclaimer on page 1

2

2.0 VOICE PORTAL ORDERING INFORMATION

For details on server hardware and software requirements please refer to:

Avaya Voice Portal Concepts and Planning

Avaya Voice Portal Installation and Configuration Guide orImplementation Guides.

3.0 PBX HARDWARE REQUIREMENTS

For G3 and traditional Cabinet S87x0/S8500 PBXs

TN2302 AP Media Processor /TN2602 AP Media Resource circuit

packs (Crossfire). AP Media circuit packs are used to convert the audiolevels for the IP telephone to audio levels for DCP phones when IP phones ar

used in a call with non-IP telephones.

*FOR FAX Support: TN2302 Firmware 111 minimum /TN2602AP Firmware 24 minimum

TN799 Control-LAN (CLAN) circuit pack for the signaling capability(either the B or C vintage) on the csi, si, and r platforms.

For S8300/S87x0/8500 using newer media modules

Use of EXT 2 port on the front panel of G700 to connect to MPPServer.

For connecting to PBX:

Category 5 wiring or line cord to connect MPP Server to PBX.

3.1 PBX SOFTWARE REQUIREMENTS

Minimum software release CM4.1

Special Application (Green Feature) SA8874 - Call status messages for7434ND IP phones is strongly recommended. SA8874 provides detailed call-

progress indications to Avaya VP when the incoming or outgoing call is either

a station-to-station call or is over a PRI trunk. This allows supervised transfer

to fully integrate with Voice Portal for call progress and handling. Without th

feature supervised transfers will function similar to blind transfers and callers

may hear busy or similar tones that would otherwise be avoided. To order

SA8874use Material Code #202775. Note: There is a cost to add this feature

your PBX.

Important: Account teams should check with Avaya Services to determine if any other patchesmay be needed for the Avaya CM release they will integrate with Avaya VP.

PBX hardware requirements

PBX Software Requirements

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4.0 SUPPORTED FEATURES

The Voice Portal system provides either full or partial automation of telephone

transactions that would otherwise be performed by an operator, attendant, or

contact center agent. These automated transactions are driven by speech

applications where each speech application is designed and developed to satisfy

specific customer needs.

Note: With Voice Portal 4.0 or higher, an alternate gatekeeper discovery address can

be configured on the VPMS to be used if the primary address does not respond.

5.0 CONFIGURING THE PBX TO INTEGRATE

The following tasks must be completed when programming the PBX to integrate.

IMPORTANT NOTE: Although the integration uses the IP Softphone protocol for

connectivity, they are defined within the PBX as 4-wire 7434ND (ND stands for

Numeric Display) sets.

The tasks are as follows:

Configure Switch System Settings.

Create Pilot number for the Voice Portal hunt group.

Define the stations assigned to Voice Portal.

NOTE: Screens and parameters may appear different depending on PBX

software revision and load.

- continued on next page-

F E A T U R E S

Configuring the PBX

to integrate

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5.1 SYSTEM PARAMETER FEATURES

Figure 1a: System Parameters Features Page 5

In the change system-parameters features screen, set Create Universal Call ID

(UCID) ? to y (see Figure 7d and related notes found later in this document)

Figure 2b: System Parameters Features Page 6

In the change system-parameters features screen, ensure 7434ND? is set to y

change system-parameters features Page 6 of 18

FEATURE-RELATED SYSTEM PARAMETERS

Public Network Trunks on Conference Call: 5 Auto Start? nConference Parties with Public Network Trunks: 6 Auto Hold? n

Conference Parties without Public Network Trunks: 6 Attendant Tone? y

Night Service Disconnect Timer (seconds): 180 Bridging Tone? n

Short Interdigit Timer (seconds): 3 Conference Tone? n

Unanswered DID Call Timer (seconds): Intrusion Tone? n

Line Intercept Tone Timer (seconds): 30 Mode Code Interface? n

Long Hold Recall Timer (seconds): 0

Reset Shift Timer (seconds): 0

Station Call Transfer Recall Timer (seconds): 0 Recall from VDN? n

DID Busy Treatment: tone

Allow AAR/ARS Access from DID/DIOD? n

Allow ANI Restriction on AAR/ARS? n

Use Trunk COR for Outgoing Trunk Disconnect? n

7405ND Numeric Terminal Display? n 7434ND? y

DISTINCTIVE AUDIBLE ALERTING

Internal: 1 External: 2 Priority: 3

Attendant Originated Calls: external

display system-parameters features Page 5 of 18

FEATURE-RELATED SYSTEM PARAMETERS

SYSTEM PRINTER PARAMETERS

Endpoint: Lines Per Page: 60

SYSTEM-WIDE PARAMETERS

Switch Name:

Emergency Extension Forwarding (min): 10

Enable Inter-Gateway Alternate Routing? n

Enable Dial Plan Transparency in Survivable Mode? n

COR to Use for DPT: station

MALICIOUS CALL TRACE PARAMETERS

Apply MCT Warning Tone? n MCT Voice Recorder Trunk Group:

SEND ALL CALLS OPTIONSSend All Calls Applies to: station Auto Inspect on Send All Calls? n

UNIVERSAL CALL ID

Create Universal Call ID (UCID)? y UCID Network Node ID: 10000

Important

Create Universal Call ID must

be set to y and a unique UCID

Network Node ID assigned.

Please note that the UCID

Network Node ID of 10000 as

shown in our screen on the right

is only an example. Your UCID

Network Node ID may bedifferent.

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Figure 1c: System Parameters Features Page 11

Ensure Expert Agent Selection (EAS) Enabled? is set to y

--------

Figure 1d: System Parameters Features Page 12

Set BCMS/VuStats LoginIDs? to y

--------

change system-parameters features Page 12 of 18FEATURE-RELATED SYSTEM PARAMETERS

AGENT AND CALL SELECTIONMIA Across Splits or Skills? nACW Agents Considered Idle? yCall Selection Measurement: current-wait-time

Service Level Supervisor Call Selection Override? nAuto Reserve Agents: none

CALL MANAGEMENT SYSTEMREPORTING ADJUNCT RELEASE

CMS (appl mis):IQ (appl ccr):

BCMS/VuStats LoginIDs? yBCMS/VuStats Measurement Interval: hour

BCMS/VuStats Abandon Call Timer (seconds):Validate BCMS/VuStats Login IDs? n

Clear VuStats Shift Data: on-loginRemove Inactive BCMS/VuStats Agents? n

change system-parameters features Page 11 of 18FEATURE-RELATED SYSTEM PARAMETERS

CALL CENTER SYSTEM PARAMETERSEASExpert Agent Selection (EAS) Enabled? yMinimum Agent-LoginID Password Length:Direct Agent Announcement Extension: Delay:

Message Waiting Lamp Indicates Status For: station

VECTORINGConverse First Data Delay: 0 Second Data Delay: 2

Converse Signaling Tone (msec): 100 Pause (msec): 70

Reverse Star/Pound Digit For Collect Step? n

Store VDN Name in Station's Local Call Log? nSERVICE OBSERVING

Service Observing: Warning Tone? y or Conference Tone? nService Observing Allowed with Exclusion? n

Allow Two Observers in Same Call? n

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5.2 SYSTEM PARAMETER CUSTOMER OPTIONS

Figure 2a: System Parameters Customer Options Page 6

In the system-parameters customer options, to use the Agents with VDNs ensure

that ACD?, BCMS (Basic)?, Expert Agent Selection (EAS)?, Vectorin(Basic)? are all set to y

--------

Figure 2b: System Parameters Customer Options Page 7

In system-parameters customer options, ensure licenses for ACD Agents are

available. This is a requirement for this integration. Our example screen below

indicates licenses for 5200 agents are available of which 110 are used.

--------

display system-parameters customer-options Page 6 of 10CALL CENTER OPTIONAL FEATURES

Call Center Release: 5.0

ACD? y Reason Codes? nBCMS (Basic)? y Service Level Maximizer? n

BCMS/VuStats Service Level? n Service Observing (Basic)? nBSR Local Treatment for IP & ISDN? n Service Observing (Remote/By FAC)? n

Business Advocate? n Service Observing (VDNs)? nCall Work Codes? n Timed ACW? n

DTMF Feedback Signals For VRU? n Vectoring (Basic)? yDynamic Advocate? n Vectoring (Prompting)? n

Expert Agent Selection (EAS)? y Vectoring (G3V4 Enhanced)? nEAS-PHD? n Vectoring (3.0 Enhanced)? n

Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? n

Least Occupied Agent? n Vectoring (G3V4 Advanced Routing)? nLookahead Interflow (LAI)? n Vectoring (CINFO)? nMultiple Call Handling (On Request)? n Vectoring (Best Service Routing)? n

Multiple Call Handling (Forced)? n Vectoring (Holidays)? nPASTE (Display PBX Data on Phone)? n Vectoring (Variables)? n

(NOTE: You must logoff & login to effect the permission changes.)

display system-parameters customer-options Page 7 of 10CALL CENTER OPTIONAL FEATURES

VDN of Origin Announcement? n VuStats? nVDN Return Destination? n VuStats (G3V4 Enhanced)? n

USEDLogged-In ACD Agents: 5200 110

Logged-In IP Softphone Agents: 5200 0Logged-In SIP EAS Agents: 0 0


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5.2.1 ESTABLISHING THE LICENSE FILE

Figure 2c: System Parameters Customer Options Page 9

A license file IP_API_A must be designated for Voice Portal. Below is the

screen that shows IP registrations by id. Check to ensure IP-API_A is listed.

You will need 1 license per Voice Portal station. Below our example screen

shows 18,000 IP_API_A licenses available with 0 used.

--------

5.2.2Ensuring best-quality IP Audio

Figure 3a: Codec Sets Page 1 of 2

To ensure best audio quality when calling Voice Portal from an IP phone, use th

display ip-codec-set 1 command and verify that a G711MU codec is shown a

the first position.

Voice Portal supports VoIP Audio Formats set to audio/basic(default) or

audio/x-alaw-basic. This selection is defined on the VPMSs web page under

the VoIP Settings in MPP Server page. Make sure the switch is configured to

support the codec you select.

If you have selected audio/basic on the VPMS, then the codec set on the switch

should include G711MU. If you have selected audio/x-alaw-basic on the

VPMS, then the codec set on the switch should include G711A.

Note: When Voice Portal negotiates a codec from the switch at call setup, it

typically will use the first codec on the list (below). A G711MU codec is

typically used in the US and Japan, while a G711A is used in Europe and other

parts of the world.

display system-parameters customer-options Page 9 of 10MAXIMUM IP REGISTRATIONS BY PRODUCT ID

Product ID Rel. Limit UsedAgentSC : 0 0IP_API_A : 18000 0IP_API_B : 0 0IP_API_C : 0 0IP_Agent : 1 0IP_IR_A : 0 0IP_Phone : 18000 2IP_ROMax : 18000 0IP_Soft : 2 0IP_eCons : 0 0

oneX_Comm : 18000 0: 0 0: 0 0: 0 0: 0 0


Ensuring the best

audio quality.

disp ip-codec-set 1

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Voice Portals and Use of Media Encryption

Voice Portal supports Media Encryption set to Yes (default) or No. This

selection is defined on the VPMSs web page under the H.323 Connections. Be

sure the switch has Media Encryption appropriately configured for AES

(Encryption), AEA (Encryption) and/or None (No Encryption).

If Voice Portal has Media Encryption set to Yes, then the MPP will support

Media Encryption for the switch set to AES (Encryption), AEA (Encryption)

and/or None (No Encryption).

If Voice Portal has Media Encryption set to No, then the switch must haveNone (No Encryption) enabled (see above - Figure 1a Codec Sets). If this

option is not set, then calls to the MPP will get dead air.

----

Figure 3b: Codec Sets - page 2 of 2

Starting with Voice Portal 4.1 a fax tone detection feature is available. For this

feature to work, you must configure the PBX correctly. You will need to turn of

fax in the Codec-set as shown below. This turns offthe special fax handling and

allows a fax to be handled as an ordinary voice call.

Note: With a codec set that uses G.711, this setting is required to send faxes to

non-Avaya systems that do not support T.38 fax.

display ip-codec-set 1 Page 1 of 2

IP Codec Set

Codec Set: 1

Audio Silence Frames Packet

Codec Suppression Per Pkt Size(ms)

1: G.711MU n 2 20

2: G.711A n 2 20

3:

4:

5:

6:

7:

Media Encryption

1: none

2:3:

Important: This setting should be set

to match the same setting

on the Voice Portal system.

To work properly with Avaya Voice

Portal, the required minimumPacket

Size setting in the IP-Code-Set is 20 ms.

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- continued on next page -

display ip-codec-set 1 Page 2 of 2

IP Codec Set

Allow Direct-IP Multimedia? n

Mode RedundancyFAX off 0Modem off 0TDD/TTY US 3Clear-channel n 0

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5.2.3 IP-IP Direct Audio settings

Figure 4: IP-Network-Region 1 - Page 1

The IP-IP Direct Audio settings must be enabled. Figure 1b (below) shows how

to verify this. Use the display ip-network-region1 command and review.

-continued on next page -

display ip-network-region 1 Page 1 of 19IP NETWORK REGION

Region: 1Location: Authoritative Domain: avaya.com

Name:MEDIA PARAMETERS Intra-region IP-IP Direct Audio: yes

Codec Set: 1 Inter-region IP-IP Direct Audio: yesUDP Port Min: 2048 IP Audio Hairpinning? nUDP Port Max: 3329

DIFFSERV/TOS PARAMETERS RTCP Reporting Enabled? yCall Control PHB Value: 46 RTCP MONITOR SERVER PARAMETERS

Audio PHB Value: 46 Use Default Server Parameters? yVideo PHB Value: 26

802.1P/Q PARAMETERSCall Control 802.1p Priority: 6

Audio 802.1p Priority: 6

Video 802.1p Priority: 5 AUDIO RESOURCE RESERVATION PARAMETERSH.323 IP ENDPOINTS RSVP Enabled? n

H.323 Link Bounce Recovery? yIdle Traffic Interval (sec): 20Keep-Alive Interval (sec): 5

Keep-Alive Count: 5

Verify Direct Audio

settings are set to yes

disp ip-network-region 1 To enable sto yes

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5.3 CONFIGURE HUNT GROUP FOR VOICE PORTAL STATIONS

You will need to create a Hunt Group so you can have a Vector that you can

assign agents to accordingly. To configure multiple numbers or application IDs

directed at the same Voice Portal ports assign a VDN number to each application

Note: In the Hunt Group example screen below the Group Extension of 3900

and Hunt Group 1 are only examples; your Group Extension and Hunt

Group number may be different.

Figure 5a: HUNT GROUP Page 1 (see below)

When creating a Hunt Group, whatever name or number you enter in the Group

Name field will appear on the telephones calling into the application.

The screen below shows examples of a Group Name and Group Extension. The

rest should be left as default.

Note: Make sure you set the ISDN Caller Display Field to "grp-name" (seebelow). This enables you to display the name as entered in the Grou

Name field in the Hunt Group form (see below), on users telephone

displays when calling into Voice Portal.

Ensure the ACD? and Vector? fields are both set to y


Establishing theHunt Group #

---

The group extension shown

here can be the firstapplication number that routes

to Voice Portal.

---

Set ISDN/SIP Caller Display

to grp-name

display hunt-group 1 Page 1 of 3HUNT GROUP

Group Number: 1 ACD? yGroup Name: VoicePortal Queue? n

Group Extension: 3900 Vector? yGroup Type: ucd-mia

TN: 1COR: 1 MM Early Answer? n

Security Code: Local Agent Preference? nISDN/SIP Caller Display: grp-name

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Figure 5b: HUNT GROUP Page 2

Ensure that the Skill? and AAS? fields are both set to y

Figure 5c: HUNT GROUP Page 3

The default feature options should be left unchanged.



LWC Reception: none AUDIX Name:

Message Center: none


Skill? yAAS? y

Measured: noneSupervisor Extension:

Controlling Adjunct: none

Interruptible Aux Threshold: noneRedirect on No Answer (rings):

Redirect to VDN:Forced Entry of Stroke Counts or Call Work Codes? n

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5.4CONFIGURE VECTORS

Figure 6a: Vector Page 1

Chose a name for your Vector. In our example screen below we used VPVector,

you can use this name or one of your choosing.

Administer Vector step 02 as shown in vector 1 below.

Note: The Skill group number (Hunt Group number) as set here, in our example

screen below it is skill 1, will be used in the administration of agent

loginIDs as detailed later in this CN.


display vector 1 Page 1 of 6CALL VECTOR

Number: 1 Name: VPVectorMeet-me Conf? n Lock? n

Basic? y EAS? y G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? nPrompting? n LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? nVariables? n 3.0 Enhanced? n

01 wait-time 2 secs hearing silence02 queue-to skill 1 pri t03

040506070809101112

Avaya recommendsadding a

wait-time 2 secs at

step01(in the example shown

to the right it is before the

queue-tocommand) to

avoid potential problems.

Note: In most cases, using await-time 0 secs will provide theneeded few milliseconds foreverything to get setup correctly insoftware after the call hasterminated to the vector. Thishelps to ensure subsequent vectorsteps will proceed without issue.

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5.5 Configuration Requirements for Voice Portal Stations

Create a sequential range of stations that will be used by Voice Portal.Each station should have the following five fields set as shown below.

1. Type = 7434ND2. Display Name = Voice Portal (use whatever name you like)

3. Display Module = y

Note: Only after you select y will you see DisplayLanguage appear

4. Display Language = English

5. Security Code = Set to a valid value.

Note: Voice Portal allows the security codes to be thesame for every station, or incrementally set forstations in a given range.

6. IP SoftPhone? = y

Figure 7a: Station options Page 1 of 6

Note: The following screens for configuring the Station Options are shown

using the standard terminal display. If you are using the Avaya Site

Administration GUI, also known as GEDI (Graphically Enhanced

DEFINITY interface), the page numbers would be depicted graphically as

tabs. Screens and parameters may appear different depending on PBX

software revision and load.

Important: When configuring station options, the Port field is where you would

enter IP (see red note below left). Once you have added the station, the system

then assigns a port.

display station 52000 Page 1 of 6STATION

Extension: 52000 Lock Messages? n BCC: 0Type: 7434ND Security Code: * TN: 1Port: S00005 Coverage Path 1: COR: 1Name: VP_stat_52000 Coverage Path 2: COS: 1

Hunt-to Station:STATION OPTIONS

Time of Day Lock Table:Loss Group: 2 Personalized Ringing Pattern: 1Data Module? n Message Lamp Ext: 52000

Display Module? yDisplay Language: english Coverage Module? n

Survivable COR: internal Media Complex Ext:

Survivable Trunk Dest? y IP SoftPhone? y

IP Video Softphone? n

Note: When the IP SoftPhone

option is set to y as

shown in here in Figure

6, then the multimedia

mode as shown in

Figure 6a (Station

Options - page 2 of 6)

will default to

enhanced and cannot

be changed.

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Figure 7b: Station options Page 2 of 6


Figure 7c: Station options Page 3 of 6



Conf/Trans on Primary Appearance? nBridged Appearance Origination Restriction? n

ENHANCED CALL FORWARDINGForwarded Destination Active

Unconditional For Internal Calls To: nExternal Calls To: n

Busy For Internal Calls To: nExternal Calls To: n

No Reply For Internal Calls To: nExternal Calls To: n

SAC/CF Override: n

display station 52000 Page 2 of 6STATIONFEATURE OPTIONS

LWC Reception: spe Auto Select Any Idle Appearance? nLWC Activation? y Coverage Msg Retrieval? y

LWC Log External Calls? n Auto Answer: noneCDR Privacy? n Data Restriction? n

Redirect Notification? y Idle Appearance Preference? nPer Button Ring Control? n Bridged Idle Line Preference? n

Bridged Call Alerting? n Restrict Last Appearance? yActive Station Ringing: single

H.320 Conversion? n Per Station CPN - Send Calling Number?Service Link Mode: as-needed EC500 State: enabled

Multimedia Mode: enhancedMWI Served User Type: Display Client Redirection? n

AUDIX Name: Select Last Used Appearance? nCoverage After Forwarding? s

Remote Softphone Emergency Calls: as-on-local Direct IP-IP Audio Connections? yEmergency Location Ext: 52000 Always Use? n IP Audio Hairpinning? y

The enhanced setting for

Multimedia Mode cannot be

changed. See sidebar adjacent

Figure 7b (Station for Page 1 of 6)

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Figure 7d: Station options Page 4 of 6

Set the Button Assignments as shown below

*Note: In order for IQ 5.0 to track calls that go from CM to VP as the same call, th

UCID must be passed from CM and used by VP.

To do this the CM Station form, administer button ten on every virtual

7434ND (VP port) with a new button type: ucid-info

Starting with Avaya CM 5.2, this new button type is visible to

administration, but is not expected to be assigned to stations with human

users. It is important that you always assign this to the same virtual 7434ND

button number ten so VP doesnt need to download button assignments

Calls can be sent from the CM to the VP using a converse-on vector step or

a route to hunt group/skill destination. Or the hunt group/skill can be dialed

directly by an agent or station user on CM



SITE DATARoom: Headset? nJack: Speaker? n

Cable: Mounting: dFloor: Cord Length: 0

Building: Set Color:

ABBREVIATED DIALINGList1: List2: List3:

BUTTON ASSIGNMENTS1: call-appr 6:2: call-appr 7:3: 8:4: 9:5: 10: ucid-info* (See Note below)

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Figure 7e: Station options Page 5 of 6


Figure 7f: Station options Page 6 of 6

Set the Button Assignments as shown below (Note: must be set as shown)


DISPLAY BUTTON ASSIGNMENTS

1: normal2:3:4:5:

6:7:


BUTTON ASSIGNMENTS

11: 23:12: 24:13: 25:14: 26:15: 27:16: 28:17: 29:18: 30:19: 31:20: 32:21: 33:22: 34:

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5.6 Configuring Agent LoginIDs

Figure 8a: Agent-LoginID administration Page 1 of 2

After configuring the stations, you will need to configure an agent for each Voice

Portal Station. The highlighted fields in the example screen below show therequired settings. Administer the field as shown (except the Port Extension that

will be a number specific to your system).

Figure 8b: Agent-LoginID administration Page 2 of 2

The SN (Skill Number) should be whatever number you selected in the Vector

Administration see Section 5.4, Figure 6. In the example screen below we hav

set SN to 1.display agent-loginID 805-2000 Page 2 of 2

AGENT LOGINIDDirect Agent Skill: Service Objective? n

Call Handling Preference: skill-level Local Call Preference? n

SN RL SL SN RL SL SN RL SL SN RL SL1: 1 1 16: 31: 46:2: 17: 32: 47:3: 18: 33: 48:4: 19: 34: 49:5: 20: 35: 50:6: 21: 36: 51:7: 22: 37: 52:8: 23: 38: 53:9: 24: 39: 54:

10: 25: 40: 55:11: 26: 41: 56:12: 27: 42: 57:

13: 28: 43: 58:14: 29: 44: 59:15: 30: 45: 60:

display agent-loginID 805-2000 Page 1 of 2AGENT LOGINID

Login ID: 805-2000 AAS? yName: VP_agent_8052000 AUDIX? nTN: 1 LWC Reception: noneCOR: 1 LWC Log External Calls? n

Coverage Path: AUDIX Name for Messaging:Security Code:Port Extension: 52000 LoginID for ISDN/SIP Display? n

Auto Answer: noneMIA Across Skills: system

ACW Agent Considered Idle: systemAux Work Reason Code Type: systemLogout Reason Code Type: system

Maximum time agent in ACW before logout (sec): systemForced Agent Logout Time: :

WARNING: Agent must log in again before changes take effect

The Port Extension

should match one of the

stations you created in

Section 5.5

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5.7 Configuring Vector Directory Numbers

Figure 9a: Vector Directory Number Page 1 of 2

You should create a VDN for each application number/ID that will be queued

to be handled by the Voice Portal System. The example screen below points to a

Destination of Vector Number 1, which was the Vector we created earlier in

Figure 6 (see Section 5.4). Your VDN Destination should be the Vector you

defined in your own system.

Note: The VDN is the number used to call the specific application. Although the

Hunt Group Number may be used as the first Application ID, in our

example screen below we opted not to do this.

Figure 9b: Vector Directory Number Page 2 of 2

Leave as default

display vdn 3901 Page 2 of 2VECTOR DIRECTORY NUMBER

AUDIX Name:

Display VDN for Route-To DAC*? nVDN Override for ISDN Trunk ASAI Messages*? n

Reporting for PC Predictive Calls? nPass Prefixed CPN to VDN/Vector*? system

* Follows VDN Override Rules

display vdn 3901 Page 1 of 2VECTOR DIRECTORY NUMBER

Extension: 3901Name*: VoicePortalVDN_3901

Destination: Vector Number 1

Meet-me Conferencing? nAllow VDN Override? n

COR: 1TN*: 1

Measured: none

1st Skill*:2nd Skill*:3rd Skill*:

* Follows VDN Override Rules

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6.0 CONFIGURING SERVER

Configure your Voice Portal system using the Avaya Voice Portal -

Installation and Configuration Guide.

Use the associated VDN for each application when configuring theApplication Launch section for each Voice Portal application configured.

7.0 TESTING

7.1 Testing the Application

For each application configured on your Voice Portal system, call the

application number, which is the Hunt Group extension or VDN associated

with that application. Validate the functionality.

8.0CONSIDERATIONS

8.1 A Maintenance Port is optional andconfigured on the switch as a non-maintenance port. The port should be in its own hunt group, or in a hunt

group with other maintenance ports. It is used for testing applications or

MPPs (Media Processing Platform). Each allocated MPP should have one

maintenance port.

8.2 ANI/DNIS sent to Voice Portal - The ANI or DNIS sent to the VoicePortal should contain numbers only. Non-numerical values may cause the

MPP improperly map the ANI/DNIS to the application to run.

Document History

Revision IssueDate

Reason for Change

A 11/16/09 Initial Release

2009 AVAYA Inc. All rights reserved. All trademarks identified by the , SM and TM are registered trademarks,service marks or trademarks respectively. All other trademarks are properties of their respective owners. The aboveinformation is based on knowledge available at the time of publication and is subject to change without notice. Printedin U.S.A.

AVAYA Inc.1033 McCarthy Blvd

Milpitas, CA 95035

(408) 577- 7000

http://www.avaya.com

Testing the

Application

CN3915_A

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Transcript of CN3915_A