Making your mail our priority

Company Overview

• 1968 Established in USA

• 1976 Becomes specialist in delivering financial research

• 1998 opens offices in London, Frankfurt and Paris

• 2005 Awarded POSTCOMM License

• 2007 New management team diversifies client base

• 2012 Achieves ISO: 9001 & 14001 Acreditation

Services• London Hand Delivery • London Registered• International Mail• Worldwide Hand Delivery• UK and International Premium (signed for)• UK and International courier• Virtual Mailroom• Letter Shop Services

– Data Processing– Fulfilment

• Hybrid Mail • Document storage and destruction

London Hand Delivery• POSTCOMM Licensed since 2005

• Overnight delivery to 22 London postcodes– Fully liveried drivers and fleet (60 Vehicles)

– Employed knowledgeable drivers

• Range of services– Bulk mailings

– Financial, Media, Music & specialist publications

– Magazine and newspaper distribution

– Track and trace facility

– Returns service

– Significant savings

• All vehicles monitored by Wire 3 satellite tracking system

• Night manager on site

• Collection facilities up to 2am for delivery before 10am

London Hand Delivery

London Registered

• Next day delivery

– Timed deliveries

• Fully computerised real time POD’s

• Internet based bookings and manifest

• Wire 3 Satellite tracked fleet

• Major savings on distribution costs

• Free daily collections

• 21 day credit terms

London Registered

International Mail

• Worldwide hand delivery service to 33 major cities globally – Premium signed for service available

• International Postal Authority Options– Royal Mail International

– Swiss Post

– Swedish Post office

– La Poste

– Local direct injection throughout the world

• Reduced transit times

• Late cut-off times

• Local knowledge globally

• Cost savings up to 30%

Worldwide Hand Delivery

• Direct flights for all mail

• 33 offices and agents worldwide

• Secure transit

• Data Embargos

• Local agents

• Premium signed for service

• Local direct injection

Boston

London

Paris

Frankfurt

Zurich

Geneva

New York

Chicago

San Francisco

Los Angeles

Hong Kong

Manila

Singapore

Cape town

Johannesburg

Sydney

Madrid

Taipei

Seoul

Tokyo

Toronto

Montreal

Melbourne

Helsinki

StockholmOsloCopenhage

n

Luxembourg

Brussels

Malaysia

Thailand

Durban

International Hand Delivery Locations

Hong Kong

London

Client Services

• Open 07:30 to 22:00 daily

• Dedicated account manager

• Queries answered via telephone or electronically

• One call solves all– Quotations

– Billing information

– Delivery Queries

– Set-up bespoke mailing solutions

– Materials ordering and manifest

• Bespoke electronic reporting– Job status and progress

– POD Manifests

– Status report

Facilities ManagementCMS Facilities management delivers a combination of all our

products ensuring our expertise delivers the best service and value for your mailroom.

• Virtual Mailroom - CMS Off site Management • CMS On site Management• Regular department audits and quality control• Cost centre invoicing • Access to all CMS Mail and courier services

– Advanced mail routing using CMS Services• Franking of all daily mail

– No need for a franking machine– Free daily collections

• Reduced staffing costs – Increased reliability– No HR Headaches

• POSTCOMM LICENSED

Client CMSRecord Street

Client Unload Sort & Analysis

Mail:

Domestic

International

Courier:

International

Domestic

CleanmailUK PostD.S.A.Hand DeliveryWW Hand DeliveryRMISwiss PostLa PosteSwedish Post Office

Hand delivery 22 PostcodesSee Appendix 1

WW Hand Delivery

See Appendix 2

CMS WW

DHL

Fedex

CMS Reg

Citilink

Fly Citisprint

ClientCMSRecord Street

Client UnloadCMSRecord Street

Client UnloadCMSRecord Street

Client Sort & AnalysisUnload

CMSRecord Street

Client

HKDCPre-bagged & Tagged ready to fly

International Postal Authorities

Virtual Mail Outbound

Virtual Mailroom• Full analysis – By Cost Centre• Sort in to service requirements• Hand delivery to 22 London Postcodes• Worldwide Hand Delivery (Owned operations & Agents)• Choice of service agents for non hand delivery international

– Royal Mail International– Swiss Post– Swedish Post Office– La Poste

• Domestic Next day parcels– CMS London registered– UK via Citilink– Sameday via Air Citisprint

• Full Cost centre Billing

Virtual Mailroom

• Benefit from volumes generated from many accounts to reduce your distribution costs.

• No franking machine requirement.• No staff required to frank mail or sort incoming mail.

- No employment cost (NI)

- No holiday pay- No sickness cover or expense

• Complete management of distribution.- Whilst CMS provide many services, for those we don’t we manage through the most cost efficient and service excellent providers in the industry and pass on our volume discounts to the client.

Virtual Mailroom

• No requirement to spend vast sums on large post-rooms in prime location buildings with large £ per sq.ft. cost. Utilise our warehouse facility in SE15 or engage CMS to locate a warehouse to house your offsite post-room at a fraction of the cost.

• Utilise the inter-site distribution of internal mail.- CMS provides a dedicated inter-site vehicle to manage the distribution from each site.

Sort Incoming Mail06:30 – 08:00

Bag MailIn DepartmentOrder

CMSRecord Street

06:00 Collection

CMS Delivers back to client

Client

Virtual Mail Inbound

09:00 08:30

06:00 Collection 06:30 Unloading

CMSRecord Street

06:00 Collection

Secure Virtual Mailroom - Inbound

06:00 Collection

X-Ray Scanning

Bag MailIn DepartmentOrder

08:30

CMS Delivers back to client

Client09:00

Sort Inbound Mail

Secure Mail 2 Levels

Level 1:• Caged Area within warehouse (locked) Mail not mixed

until distribution (outbound)• Mail sorted in to department order – Never mixed, fully

secure delivered back to client on dedicated vehicle

Level 2:• As Level 1 but a separate dedicated warehouse

Lettershop Services

From start to finish CMS can produce and manage bulk mail requirements

• Data Processing

• Full Mailsort facilities

• Print Production Services– Direct Inkjet on to envelopes or labels

• Fulfilment– Machine enclosing

– Hand fulfilment up to 200,000 items per night

– Barcode reliant pick and pack

• Bulk Airwaybill & POD Processing

• Online Manifests

• Bespoke reporting available

Mailsort and DSA

• Full Mailsort ® capabilities

• CBC or OCR Tariffs

• Barcode reliant pick and pack

• Access to all tariffs and providers to maximise cost effective

options

• International bulk options

• End to End service with minimum hassle

Data Processing

• Collection and processing of clients’ mailing list data

• Mail merge onto letters

• Format output for printing onto envelopes or labels

• Mass courier shipment processing (premium service)

• Custom inkjet applications per client

• Automatic billing data generation

• De-duplication of exact matches within a data file

• Identification of close matching records (near matches)

• Available from 10am to 6am Monday to Friday

Fulfilment

• Manual and Machine fulfilment– Onsite Manual inserters

– Facilities to arrange additional staff within 4 hours

• Collation by hand of more complicated mailings

• Storage

• Returns management

• Poly-wrapping– Availability of latest biodegradable and recyclable materials

Technology

• Netcourier Online system

– Online booking, Manifests and reporting

– Real-time Tracking and POD’s

– State of the art handheld terminals

• Latest Paragon bulk franking machines

• Wire 3 Satellite tracking on all vehicles

• RF Tag tracking (audits)

• HP PCL Printers

• Custom application facilities

Hybrid Mail

Hybrid Mail

Documents generated at the desktop are captured, routed electronically to the centralised print environment where they are transformed into physical letter items and despatched”.

Demo site

Traditional Print Model

You need 5 things to produce a letter at home or in the office - 1. A computer2. A Printer3. Paper4. An Envelope5. Access to Postal Services

Write Paper Print Envelope Frank/Stamp Post

Traditional Print Model 2

More complex documents are commonly produced off site1. Design document2. Send design to 3rd party printer3. Send address data to 3rd party printer4. 3rd party prints documents5. 3rd party folds & inserts documents

Design Printer Data Print Enclose Post

Typical situation

o Typically up to 50% of an organisations postal spend is from correspondence generated in the office

o The average cost of a pack is between £0.50 and £1.06 o Expensive in terms of

o - Time - Consumables - Managemento Uncontrolled

o - Franking machines - Stamps - Petty casho Inflexible

Hybrid Mail - Benefitso Cost Savings

o Eliminate the use of high cost office printerso No more Hand Enclosing of letters in the officeo Eliminate the use of Franking Machineso Access to postage savings through DSA

o Improved Staff Efficiencyo No need to collect print, stuff envelopes and prepare post

o Control of Document Outputo User options controlled plus authorisation capability o Management Information by user, department and companyo Improved Document Integrityo Archive options

Hybrid Mail - Benefits

o Reduced carbon footprint.o Reduce office equipment and office supplies.o Dedicated account support.o User Friendly.o Maintains brand integrityo ISO 27001 complianto Simple Seamless integrationo Secureo Scalable

Hybrid Mail – FAQ’sQ How can we be sure all items are printed & mailed? A 2D barcode like this is printed on each letter. The barcode is then scanned

throughout the production process to ensure each item is printed & mailed.

Q What happens to our data once a mailing has been completed? A All data is deleted within x-days of completion.

Q What happens if there is a fire at the printer? A All systems are back up to 2 remote locations and updated hourly. In the

event of a catastrophic failure at the print centre, all work would transfer to a network of existing 3rd party suppliers.

Q How good is the print quality.A Our printing press’s are toner based to provide unrivalled print quality in the

Hybrid Mail Market.

Hybrid Mail – Next Steps

o Gather data on current document processes and spendo Postal Spendo Franking Costso Print Costso Stationery Costs o Infrastructure and Facilities costs

o Analyse and benchmark current cost per packo Present proposed solution and cost savingso Piloto Full Implementation

Resources

• 22,000 Square foot central London Depot

• Fleet of 60 fully liveried vehicles

• Experienced management team

• Large manual fulfilment team

• Online real-time POD and reporting system

• Dedicated Client services team available 07:30 to

22:00 (Mon-Fri)

Product development

Document Management Solutions

In partnership with The Document Warehouse (TDW)

CMS are able to offer the ultimate in off and on site

document management.

From creation to destruction CMS and TDW can create

a tailored solution that saves time, space and money.

Document Management Solutions

On site services:

•Records management consulting

•Outsourced staff

•Training Solutions

•FileRite© software

•RS Web

•DOC-u-BOX® /

Document Management Solutions

Off site services

•Scanning Services

•Indexing and Data Capture

•Secure offsite storage

•Rapid retrieval

•Outsourced live file solution

•Vault & Confidential storage

•Certified destruction

Experience and References

Contacts

Steve StokesManaging Director

T: 020 7732 2000E: steves@cmsnetwork.com

Claudette FolgateClient Services Manager

T: 020 7732 2000E:claudettef@cmsnetwork.com

Matt EnionSales Manager

T: 020 7732 2000M: 07824 708282E: matte@cmsnetwork.com

Gordon PotterBDMM: 07970 563513E: gordonp@cmsnetwork.com