CMHK COMMON FEATURES USER GUIDE - 10086.cn · PDF file21-All Call Forwarding 61-No Answer Call...
Transcript of CMHK COMMON FEATURES USER GUIDE - 10086.cn · PDF file21-All Call Forwarding 61-No Answer Call...
24-Hour Customer Care Hotline Operation Guide
• Call / Use handset to dial• Select language• Enter CMHK mobile phone number. (you can press “1” to skip the input if call from your handset)• Press the required number to select menu (Through out the service introduction, you may press "0" to return to the main menu or press "9" to return to the previous menu at any time.)
2945 8888 888
Cantonese (1) / English (2) / Mandarin (3)
1 Bill EnquiryCheck usage/account information - Check airtime & mobile data usage, payment due date and bill account via SMS ($0.2 per enquiry)
- Check data roaming usage via SMS (Free of charge)
- Check the payment due date and bill amount of your latest bill via SMS (Free of charge)
- Check the billing details of your latest bill via MMS (Enquiries from overseas destinations are subject to data roaming charges.)
- Receive free monthly reminder SMS when the latest MMS bill is ready - Listen to bill details on handset (Local intra-network/Basic airtime will be deducted)
- Listen to bill details: select language, enter CMHK mobile phone number & press (Local intra-network/Basic airtime will be deducted if call is made via handset)
(Or call 29458888 on other telephone)1
888
# 122
* 120 * #01
* 122 * #01
* #120
* #127
* #122
Connecting Tone Service
To apply / set up / download connecting tonesTo apply "My Channel"
# 333
Password ResetCustomer can press(xxxxxx is the �rst 6 numeric digits of personal identi�cation document number.)
* * #102 XXXXXX
CMHK Website
- www.hk.chinamobile.com
To check/ pay bills, subscribe/change of services and purchase handsets etc.
CMHK App
- CMHK App not only available to check bills, pay bills, monitor usage and subscribe service, customer also can get information of di�erent services and download other CMHK App.
China Mobile Hong Kong Online Shop
- China Mobile Hong Kong Online Shop provides the hottest handsets, accessories, service plans, prepaid cards and prepaid cards re�ll vouchers etc. You can enjoy shopping your favorite products or services anytime anywhere and also our Pocket Wi-Fi rental service via online shop.
Methods to enter China Mobile Hong Kong Online Shop
Method 1: Enter “China Mobile Hong Kong Online Shop website” (www.hk.chinamobile.com) > Select “Online Shop”
Method 2: Download and open “China Mobile Hong Kong mobile app” >Select “Online Shop”
Short Message Service (SMS)
Send International SMS • Compose your message
• Press + or 001 Country Code Tel. No.
1
Call Forwarding
All Call Forwarding Activate De-activate
No Answer Call Forwarding Activate De-activate
Unreachable Call Forwarding Activate De-activate
Busy Call Forwarding Activate De-activate
Quick Activation of all the above Call Forwarding function to the same tel. no. (except All Call Forwarding)
To de-activate all the above Call Forwarding functions
Remote Call Forwarding (To activate/de-activate All Call Forwarding via other touch-tone phone)
To activate, dialTo de-activate, dial Once customer has activated voice mail service, calls will be forwarded to the voice mail automatically (except when roaming) when customer's mobile is unreachable, busy or has no answer, even if none of these call forwarding functions is activated.
29458888
2
2
2
2
Select language Enter CMHK mobile phone number
29458888 Select language Enter CMHK mobile phone number
# # #002
* * #* Tel. No.004
* * #* Tel. No.67
# # 67 #
* * #* Tel. No.62
# # 62 #
* * #* Tel. No.61
# # 61 #
* * #* Tel. No.21
# # 21 #
2 1
2 2
Sub-MenuMonthly Invoice Copy, Airtime Usage &Account InformationPayment Methods & Check Address Proof Submission DateChange service planChange customer passwordContract PeriodRemaining Handset Rebate Amount
Main Menu Monthly Invoice Copy, Account Information & Payment Method
Operation of Remote Call Forwarding & Activation of Value-added Services
Info on latest Handset o�er & Mobile Data Service Plan
1-Card-Multi-Number, Roaming, IDD, Entertainment & other Value-added Services
Addresses of Shops, Customer Centre, Network Service Opinion Zone & Other Enquiries
Report Loss
Dectivate or deactivate value added services
iPhone Handset Enquiries
1
2
3
4
5
6
1
2
3
4
8
5
6
7
Applicable to CMHK service plan subscribers.1
Shops & customer centre addressesRepair serviceNetwork Service Opinion Zone
1-Card-Multi-Number serviceRoaming serviceIDD ServiceEntertainment serviceOther value added service
“Supreme Greater China”4G Service Plan“Lite Mover” 4G Service PlaniPhone handset o�erOther latest handset o�er
“Supreme Greater China”4G Service PlaniPhone handset o�erOther latest handset o�er
iPhone handset o�erOther latest handset o�erExtra data package
2G Customer
3G Customer
4G Customer
Set Remote Call ForwardingCancel Remote Call ForwardingActivate Voice MailActivate Data and MMS ServiceActivate Conference Call
1
2
3
4
5
Activate or deactive "International roaming service"Activate "1 card multi number value-added Services"Activate or deactive "Mobile data service"Activate "Data roaming zone service"Activate "Voice mail"Activate "Conference Call"
1
2
3
6
4
5
6
1
2
3
4
1
2
3
3
4
1
2
2
3
1
1
2
3
CMHK COMMON FEATURES USER GUIDE
iOS Android
M/P/ECFUG/5044/1609/006
# 43 #
Call Waiting & Call Hold
Activate
De-activate* #43
Cross-Border Communication Service
China "1-Card-Multi-Number" Value-added Service
Activate
De-activate
China 1-Card-Multi-Number Voice Package (100mins/month)
Activate
China 1-Card-Multi-Number Voice Package (250mins/month)
Activate
China 1-Card-Multi-Number Voice Package (800mins/month)
Activate
China 1-Card-Multi-Number 1-Day Pass
Activate
China 1-Card-Multi-Number 7-Day Pass
Activate
Hong Kong Ringback Tone Service
Activate
Roaming Call Back Service
(Hong Kong number will be shown on recipient's handset when call to Hong Kong destination number.)
Monthly charges apply once you activate the services via the above methods.
1-Card-Multi-Number voice package subscribers are required to commit a service contract which ends the same with its service plan.
5
5 *
*
*
*
5
5
5
5
* * #110 008
* * #110 102
* * #110 109
* * #110 309
* * #110 010
* * #110 009
* *115 Recipient's Number
* * #110 59
* #108
IDD1597 Service
To call overseas
To temporarily cancel or re-activate IDD1597 service:
Re-activate
Temporarily De-activate
(No registration nor deposit required for IDD1597 service. You can make calls to designated countries, please refer to the lea�et for details.)
1597 Tel. No.Country Code Area Code
* * #107 01
* * #107 02
IDD001 Service
To call overseas
To block all outgoing calls Activate De-activate
To block all incoming calls Activate De-activate
To block outgoing international IDD calls Activate De-activate
To block all incoming calls when roaming overseas Activate De-activate
To block outgoing international calls when roaming overseas (except calls to HK)
Activate De-activate
The availability of this feature depends on the network setting of overseas networks. The default PIN should be "0000". To change the PIN, please refer to your handset manual.
001 Tel. No.Country Code Area Code
# 332 * #PIN* * #PIN332
* * #PIN351# 351 * #PIN
* * #PIN331# 331 * #PIN
# 35 * #PIN* * #PIN35
* * #PIN33
# 33 * #PIN
+
+ Cancel all call forward is required before use, please dial ##002#
Roaming Service
China Roaming Customer Service Hotline (Service plan customers can call this hotline for free in China)
Activate/Deactivate Roaming Service
Activate International Roaming – Voice & Data:(Customer must enable local data service (Press *106*01#) �rst before activate the roaming data service)
Activate International Roaming - Voice only:
Deactivate:
All International Roaming – Voice & Data:
(Once deactivated, the service cannot be activated overseas with above method)
- Customer should active service before leaving Hong Kong- Since part of the roaming operators do not support short code, suggest to activate or de-activate the International Roaming Service by pressing USSD code before leaving Hong Kong when necessary
Customers can temporarily apply “Data Roaming Zone” service to enjoy specied o�er of data service.
Enquiry
Roaming Call Back Service (No registration or deposit is required)
To call back Hong Kong
To call local number& other countries
To retrieve voice messagesfrom mailbox
Alternatively, you can use IDD001 service to call back HK or call other countries directly:
To call back Hong Kong
To call other countries
Roaming Voice Mail
Forward Code21-All Call Forwarding 61-No Answer Call Forwarding62-Unreachable Call Forwarding 67-Busy Call Forwarding
Default International Call Forward Service(If the international call forward service is not activated when customer is roaming abroad, all calls will be directed to voice mail.)
Activate
De-activate
Roaming charges apply once you answer the return call from our system, regardless of whether the called line is unreachable, has no answer or divert to voice mail. Therefore, you are recommended to cancel all call forwarding functions by pressing ##002# before departure. Please pay attention, roaming charges also apply when calls are diverted to voice mail/SMS secretarial service.
For roaming coverage & tari� enquiry, please visit our website for details.
“1-Card-Multi-Number Service” customer is not eligible to use *138* roaming service within “1-Card-Multi-Number Service Regions”.
Only applicable to certain designated roaming countries.
Country Code+ Area code (if applicable) Tel. No.
8
8
8
+ HK telephone no.852
* * #115 218
* * Country Code Area Code115 001
Telephone no. #
* * HK telephone no. #115
* * #109 03
* * #109 02
* * #110 611
* * #109 01
400 120 4000
6
7
8
6
7
* * #110 213 * 01
* * #* 62386238Forward Code
* * #110 213 * 02
Conference Calling
To use this feature, all calls must be dialed from the same party.
To Set Up a Three-way Conference Call
• Please ask the �rst caller to hold the line, then press
• Enter the second caller's mobile number
• Press
To talk to one caller while setting the other caller on hold
• Press then (the �rst caller) or (the second caller) to choose whom you
want to continue the conversation with, then press
• To include the waiting caller back into the conversation, press
2
3
2 1 2
3
(To activate this feature, new customer is required to call Select language Enter CMHK mobile phone number and press )
29458888
2 5
Voice Mail
To Retrieve Voice Message from Mailbox
• Retrieve via customer's handset
• Retrieve via other telephone
• Retrieve from overseas or
• Retrieve by 1-Card-Multi-Number customers in China
Customer can also use Voice Mail service while roaming abroad. Please refer to the "Roaming Service" section for the using methods.
Customer can follow the voice instruction to change system language and SMS noti�cation language. The selected language will be applied to the system's voice instruction, caller's recording instruction and SMS noti�cation.
To Retrieve Fax
• Print your fax out by using any fax machine with headset feature
Mailbox password is the same as customer password. Starting from 14/04/2015, for subscribers with activated the voice mail service to create or change customer password, the new password will also be applicable to access voice mail service; if no change has been made, the two existing passwords will be remain unchanged. For subscribers newly activate voice mail service start from 14/04/2015, the password will be the same as the customer password.
3
920892183
218
92089218
* * #115 218
* * #115 218
+ 92089218852
(To activate this feature, new customer is required to call Select language Enter CMHK mobile phone number and press )
29458888
2 3
Mobile Data Service (applicable to Hong Kong and roaming service.)
• Re-activate
• Temporarily De-activate
Customers can also choose di�erent mobile data service plans according to their needs, please visit our shops for details.
To Apply Extra Data Usage(Applicable to 3G/4G customers)
Charges apply once you apply extra data usage via the above method, please refer to the lea�et for details.
* * #106 01
* * #106 02
* #114
4
4
CMHK COMMON FEATURES USER GUIDE
The above method is only applicable to some non-smart phones.#
#
#
+