CME Deployment Guide

8/13/2019 CME Deployment Guide

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Cisco Communications Manager Express(CME)

2009

Cisco Communications ManagerExpress (CME)

Deployment Guide

Tony Huynh


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Cisco Unified Communications Manager Express Deployment Guide

Revision History

Revision Date Author Comments

1! 11"#$"#!!% &ony Huynh 'nitial Draft

#! #"1"#!!% &ony Huynh Added ()R config

1. INTRODUCTION...................................................................................................................................3

1.1 Scope of Document........................................................................................................................... 3

2. OVERVIEW ..........................................................................................................................................3

2.1 IOS Software.....................................................................................................................................3

2.2 CME Software...................................................................................................................................32.3 Components.......................................................................................................................................

2. !"rmware...........................................................................................................................................

2.# CME Support !"$es............................................................................................................................

2.% Networ& D"a'ram.............................................................................................................................. %2.()*one E+tens"ons....................................................................................................................... ........(

3. ,-SIC SETU)........................................................................................................................................

3.1 Conf"'ure I) Networ&................................................................................................................. ......3.2 Conf"'ure D/C) Scope...................................................................................................................10

3.3 Ena$e CME Support !"$es ............................................................................................................. 11

3. Conf"'ure )STN Connect""t.........................................................................................................1#

. CON!I4URE TE5E)/ON6................................................................................................................1

............................................................................................................................................................. 1

.1 ,as"c CME Setup............................................................................................................................ 1

.2 Conf"'ure )*ones an7 D"rector Numers......................................................................................2%

.3 -7ance7 !eatures......................................................................................................................... .28

#. IM)ORT-NT9 Secure CME Sstem ....................................................................................................2

%. RE!ERENCES ..................................................................................................................................... 3

-))ENDI: -9 T1 )RI Conf"'urat"on.......................................................................................................

-))ENDI: ,9 Samp$e spee77"a$.+m$ f"$e.................................................................................................#-))ENDI: C9 CME Support !"$es...........................................................................................................%

Cisco Systems Page #


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1. IT!"D#CTI"

1.1 $cope o% Document

&his document provides a step*+y*step configuration guide for setting up a CiscoCommunications Manager Express ,CME- system as a standalone '. &elephony,'.&- (ystem &his scope of this document includes the follo/ing0

Understanding '( to CME correlation

Understanding CME Dial .lan

(etting up +asic '. connectivity

Configure CME Dial*.lan

Configuring .(&) Connectivity

(etting up +asic voice features

(etting up advance voice features

(etting up Cisco Unity Express ,CUE- for 2oice Mail is outside the scopeof thispaper Configuration for the 3ireless Access .oint used in this la+ setup is alsooutside the scope of this paper

&he configuration developed for this paper /as created in a la+ environment 'n areal*/orld scenario4 the system administrator should configure all the necessary

features such as security and access restriction to prevent unauthori5ed access andtoll fraud

&. "'E!'IE&.1 I"$ $o%tare

Cisco '( runs on Cisco routers to provide core routing and s/itching services Aspart of Cisco '(4 CME runs as a call processing service on top of '( 'n order to

ena+le CME services on '(4 the router needs to run '( soft/are /ith a minimumof '.voice services feature set

&.& CME $o%tare

&he CME version is correlated to the '( version that is running on the router 6or

a list of the CME to '( version compati+ility matrix4 please refer to the follo/inglin7

http0""///ciscocom"en"U("docs"voice8ip8comm"cucme"re9uirements"guide"::matrixhtm

Cisco Systems Page :
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htmhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htmhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htmhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm


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6or example4 to run CME version ;!4 you need to load '( 1#$,#!-&1 onto yourrouter

Each incremental CME version adds additional features 6or a list of CME features

added /ith each CME version4 please refer to the follo/ing lin7

http0""///ciscocom"en"U("docs"voice8ip8comm"cucme"admin"configuration"guide"cmeroadhtml

&.* Components

&he follo/ing e9uipment /as used to stage and +uild the configuration in thisdocument

#%!1 'ntegrated (ervices Router

H3'C*D*


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CME &(.

&he CME support files can +e found at the lin7s referenced +elo/

&o do/nload a '. file and then individually select /hich CME support files you

need4 go to the follo/ing lin70http0""///ciscocom"cgi*+in"ta+le+uildpl"ip*7ey

&o do/nload a &AR file that includes '. .hone firm/are4 CME GU' files and a music*on*hold ,MH- file4 go to the follo/ing page0http0""///ciscocom"cgi*+in"ta+le+uildpl"ip*iostsp

&he difference +et/een the '. file and the &AR file is that the '. file contains allthe files that are included /ith each CME version &he system administrator /ould

do/nload the CME 5ip file4 un5ip the pac7age to their &6&. folder and thenindividually copy ,via &6&. protocol- the files over to the CME flash

Cisco Systems Page ?
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-keyhttp://www.cisco.com/cgi-bin/tablebuild.pl/ip-iostsphttp://www.cisco.com/cgi-bin/tablebuild.pl/ip-keyhttp://www.cisco.com/cgi-bin/tablebuild.pl/ip-iostsp


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&. etor/ Diagram

&his document uses the net/or7 setup sho/n in the diagram +elo/ &heconfiguration scenario has the follo/ing characteristics

(ingle site Cisco CME system CME connected to .(&) via 6> ports

&he site defines $*digit extensions and 1!*digit dialing plan /ith '. .hone

extensions in the ;?!1 ;?!@ range

&he full 1!*digit num+ers representing these same extensions are $!%*???*

;?!>

Cisco Systems Page @


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2.6.1 IP Addressing Scheme

&he devices in this net/or7 use the follo/ing '. address scheme

'oice '0 2 130 1!1!1!!"#$Data '0 4 &351


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*. 8$IC $ET#7

*.1 Con%igure I7 etor/'n the follo/ing section4 you /ill configure the ethers/itch module and assign therespective ports into the voice and data vlan

(tep 10 Create the 2oice and Data 2A)

Cisco Systems Page %

CME#vlan databaseCME(vlan)#CME(vlan)#VLAN 10 // create VLAN10VLAN 1 a!!e!"

Name" VLAN1CME(vlan)#VLAN 20 // create VLAN20VLAN a!!e!" Name" VLANCME(vlan)#exitAPPL$ complete!%CME#conf tEnter con&iguration comman!s' one per line% En! it CN*L+,%CME(con&ig)#int vlan 10CME(con&ig-i&)#ip address 10.10.10.1 255.255.255.0 // assign IPaddress to VLAN 10

CME con&i -i& #int vlan 20


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(tep #0 Assign ethers/itch ports to respective 2A)(

Cisco Systems Page ( ports

Ho/ever4 the CME system considers CME extensions to +e virtual 6>( ports4 so callrouting +ehavior for an CME phone is identical to a .&( phone locally connected to

a 6>( port

3.4.1 Configure PLAR OPX

6or analog lines /hich have no dial*in digits4 it is necessary to configure .AR*.>

, private line4 automatic ringdo/n off*premise extension- on the voice port .AR*

.> /ill automatically for/ard an incoming call to a specified extension .AR*.>/ill not connect call the call +et/een .(&) and CME phone if the CME phone doesnot pic7up

'n this la+ environment4 # analog lines are connected to voice*port !"!"! and voice*

port !"!"1 =oth voice*ports are configured /ith .AR*.> to for/ard all incomingcalls to the pilot num+er of a hunt*group A .(&) call to voice*port !"!"! or voice*

port !"!"1 /ill +e for/arded to pilot num+er ;?!! &he hunt*group has # mem+ers,exts ;?!:4 ;?!$- in the group Additionally4 since the hunt*group is a parallel

hunt*group4 then all the mem+ers in the hunt*group /ill ring /hen an incoming callis directed to the pilot 'f any of the phones pic7 up the call4 the call /ill +econnected 'f the phones do not pic7 up4 the call is not connected and the calling

party is not charged for the call

)&E0 every time a configuration change is made underneath the voice*port4 theadministrator must perform a shut"no shut command to apply the config changes(ee the follo/ing sample +elo/0

Cisco Systems Page 1?

voice-port ++connectionplar opx ,500caller-i! ena:le0voice-port ++1connectionplar opx ,500caller-i! ena:le


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3.4.2 Configure POTS dial-peer

'n order to dial out to the .(&)4 it is necessary to configure a .&( ,plain oldtelephone service- dial peers to route out+ound calls to the 6> ports on the CMErouter

'n this la+ setup4 all out+ound .(&) calls re9uire a prefix < follo/ed +y thedestination num+er ut+ound calls from a CME phone to a num+er /hich matches< L I any digit from #* port

!"!"! Also4 additional dial peers have +een added to allo/ dial out to


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'f +oth 6> ports are unavaila+le4 the caller /ill hear a +usy tone /hen anout+ound .(&) call is attempted 'f the num+er entered does not match any

pattern defined in a dial*peer4 the caller /ill hear a fast +usy tone and no call isgenerated Any CME phone can dial out to the .(&)

'n the a+ove configuration4 dial*peers are configured to route >11 and the user dials

>>114 no digits /ill +e for/arded out to the .(&) &hus the command %orard2digits is re9uired to specify the num+er of digits that need to +e for/arded out to

the .(&)

Cisco Systems Page 1;

!ial-peer voice 1 potsdestination'pattern 9?2'9@...... // &atc!es 9 ,'digitsforard digits , // forard , digits o"t toP(Nport0/0/0 // send call o"t port0/0/00!ial-peer voice potspreference 1 // $onfig"re preference1 so t!at dial'peer 1 is preferred over dial'peer 2 for calls to sa&edestination'patternforard digits ,destination'pattern 9?2'[email protected]/0/10!ial-peer voice / pots

destination'pattern9?2'9@..?2'9@BB // &atc!es 9 10'digitsforard'digits 10 // forard 10 digits o"t toP(Nport0/0/0 // send call o"t port 0/0/00!ial-peer voice 2 pots!estination-pattern 7B-7%%B-7GG

pre&erence 1&orar!-!igits 1port ++10!ial-peer voice 71 potsdestination'pattern 9911 // &atc!es 9 911 callforard'digits - // forard - digits o"t toP(Nport ++ // send call o"t port 0/0/00!ial-peer voice 71 pots!estination-pattern 7711


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+. C",IG#!E TE0E7H"?

+.1 8asic CME $etup

4.1.1 Configure telephony-service

'n the follo/ing section4 /e /ill ena+le call*processing services on the CME andena+le phones to register to the system

4.1.2 Specify the firmware for each phone

(ince /e are going to +e installing Cisco ;


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4.1.3 Configure User Accounts for CME GUI

&here are three user class accounts that can +e configured for the CME GU'

1 $ystemadministrator Configure all system*/ide and '. .hone*+ased features

# Customeradministrator

.erform routine '. .hone additions and changes /ithout having access

to system*/ide features: I77honeuser

.rogram a small set of features on o/n '. .hone

(earch the Cisco Unified CME directory

'n the follo/ing section4 you are going to +e creating a system administrator

account for the 3E= GU' &he system administrator account /ill allo/ an

administrator to ma7e system*/ide telephony changes on the system

4.1.4 Configure Call-Transfer pattern

'n the follo/ing section4 you are going to configure the system to +e a+le totransfer calls to internal extensions only ,internal extensions are in the ;?!x

range-

Cisco Systems Page 1 and ('. trun7s

&he follo/ing restrictions apply /hen using presence service

&o

configure the ()R service4 you need to perform the follo/ing steps0

1 Configure mo+ility soft7ey under ephone*template# Ena+le mo+ility and configure ()R num+er under ephone*dn

Cisco Systems Page :;

()R0

(upported only on Cisco Unified '. .hones /ith phone &U'


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: Apply ephone*template to ephone

'n this step4 you /ill configure an ephone*template that provides the mo+ilitysoft7ey for the user

'n this next step4 you /ill ena+le mo+ility for the ephone*dn and then configure the()R num+er 'n the follo/ing configuration4 /e ena+le mo+ility on the ephone*dn

assigned to ephone 1 &hen /e configure the ()R num+er $!%???1#1# 'n casethe manager doesnNt ans/er his '. phone /ithin ? seconds4 the CME /ill try and

ring the manager also at num+er $!%???1#1# 'f the manager doesnNt ans/er the

call after 1? seconds of ringing $!%???1#1#4 the call /ill get pulled +ac7 and sentto num+er ;?!: ,the Admin of the Mar7eting department-

'n this final step4 you /ill apply the ephone*template to the ephone that needs ()Rservice =e sure to reset the phone after you apply this ephone*template

Cisco Systems Page :%

S*EP1"CME#conf tEnter con&iguration comman!s' one per line% En! it CN*L+,%CME(con&ig)#ep!one'te&plate 1CME(con&ig-epone-template)#soft#e4s idle %nd pic#"p Pic#"p obilit4CME(con&ig-epone-template)#soft#e4s connected ndcall old Live=cdobilit4

S*EP"

CME#conf tEnter con&iguration comman!s' one per line% En! it CN*L+,%CME(con&ig)#ep!one'dn 1CME(con&ig-epone-!n)#&obilit4CME(con&ig-epone-!n)#snr 0+5551212 dela4 5 ti&eo"t 15 cfd'noan,50-CME(con&ig-epone-!n)#end

S*EP/"CME(con&ig)#ep!one 1CME(con&ig-epone)#ep!one'te&plate 1CME(con&ig-epone)#endCME#


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'. .hone /ith Mo9ility soft7ey '. phone /ith (ingle )um+er Reachservice

Configure ()R num+er from phone &U' Dynamically change ()R num+er fromphone &U'

Cisco Systems Page :


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Use Mo9ility soft7ey to disa+le ()R Use Mo9ility soft7ey to ena+le ()R

Use the !esume soft7ey to pull +ac7 acall that has +een ()R for/arded

6or more information on (ingle )um+er Reach capa+ility on CME4 please refer tothe follo/ing lin70

Cisco Systems Page $!


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http0""///ciscocom"en"U("docs"voice8ip8comm"cucme"admin"configuration"guide"cmesnrhtml

Cisco Systems Page $1
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmesnr.htmlhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmesnr.htmlhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmesnr.htmlhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmesnr.html


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-. IM7"!TT5 $ecure CME $ystem't is very important that you secure your CME to prevent unauthori5ed access andtoll*fraud .lease refer to the follo/ing lin7 and implement the security measures

referenced for CME

http0""///ciscocom"en"U("products"s/"voices/"ps$@#?"products8tech8note!


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. !E,E!ECE$

Cisco Communications Manager Express on CChttp0""///ciscocom"en"U("products"s/"voices/"ps$@#?"tsd8products8support8series8homehtml

Cisco Communications Manager Express Data (heet

http0""///ciscocom"en"U("products"s/"voices/"ps$@#?"products8data8sheets8listhtml

Cisco Communications Manager Express Compati+ility matrixhttp0""///ciscocom"en"U("products"s/"voices/"ps$@#?"products8device8support8ta+les8listhtml

Cisco Communications Manager Express External Community .agehttps0""///myciscocommunitycom"docs"DC*1?#:

Cisco Communications Manager Express 6eature History Maphttp0""///ciscocom"en"U("docs"voice8ip8comm"cucme"admin"configuration"guide"cmeroadhtml

Cisco Systems Page $:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_data_sheets_list.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_data_sheets_list.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_device_support_tables_list.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_device_support_tables_list.htmlhttps://www.myciscocommunity.com/docs/DOC-1523http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeroad.htmlhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeroad.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_data_sheets_list.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_data_sheets_list.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_device_support_tables_list.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_device_support_tables_list.htmlhttps://www.myciscocommunity.com/docs/DOC-1523http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeroad.htmlhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeroad.html


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77EDIF 5 T1 7!I Con%iguration

3ith &1 .R' lines4 it is possi+le to have all CME phones receive incoming calls

directly from the .(&) &his is possi+le +ecause &1 .Ri lines transmit direct*in/ard*dial ,D'D- to the CME router4 /hich is used to route incoming calls to aspecific extension &his is fundamentally different from a CME system /ith analog

lines4 /here all incoming .(&) calls must +e received +y a receptionist phone

&o configure support for &1 .R' lines the follo/ing configurations must +ecompleted0

1 Configure '(D) s/itch type # Configure &1 .R' interface : Configure incoming dial*peer

"TE5=e sure that the correct in+ound dial*peer is matched &his is re9uired sothat the direct2inard2dial parameter is applied this results in the incomingcall getting processed directly +y the CME instead of having it present secondary

dial*tone

Cisco Systems Page $$

S*EP1"0isdnsitc!'t4pe Fsitc!'t4peG

S*EP"controller *1 1+fra&ingesf // $onfig"re fra&ing forP=Ilinecode b+Hs // $onfig"re line coding forP=Ipri'gro"p ti&eslots 1'2 // $onfig"re (1 Pri for 2c!annelsS*EP/"!ial-peer voice 1 potsport1/0*2- // Appl4 para&eters on port1/0*2-

'


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77EDIF 85 $ample speeddial.xml %ile

Cisco Systems Page $?

JCisco>PPone@irectoryKJ*itleKLocal Spee!-!ialJ+*itleKJPromptK?ecor! 1 to 1 o& 1 J+PromptK

J@irectoryEntryK JNameKSecurityJ+NameK J*eleponeK3336711J+*eleponeKJ+@irectoryEntryK

J@irectoryEntryK JNameKMaretingJ+NameK J*eleponeK3336211J+*eleponeKJ+@irectoryEntryK

J@irectoryEntryK JNameK*ecSupportJ+NameKJ*eleponeK33312/J+*eleponeKJ+@irectoryEntryK


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77EDIF C5 CME $upport ,iles

Cisco Communications Manager Express (CUCME) Support Files

Cheat Sheet

CME Firmware Download:1a. Go to:http://www.cisco.com/cgi-bin/tablebuild.pl/ip-key, OR1b. Go to:http://www.cisco.com/cgi-bin/tablebuild.pl/ip-iostsp2. Select the download iles o! you! !especti"e #$% "e!sion&. %nte! 'se! (ame and #%# passwo!d

CME and IOS Compatibility Matrix:1. Go to:http://www.cisco.com/en/'S/docs/"oice)ip)comm/cucme/!e*ui!ements/guide/&&mat!i+.htm2. Select the !especti"e #$% "e!sion&. ou can use the #$%/OS compatibility mat!i+ to unde!stand which type o phones each #$% "e!sion suppo!ts and the

numbe! o phones suppo!ted on each !especti"e #isco SR plato!m.

CME External Wiki Page:http://suppo!twiki.cisco.com/wiki/inde+.php/#isco)'niied)#ommunications)$anage!)%+p!ess)#$%

CME Firmware Files

File Description

1. 0honei!mwa!e

he #isco phone i!mwa!e is used to upg!ade each new #isco phonewith the app!op!iate i!mwa!e to ope!ate with each !especti"e #$%"e!sion. hese iles a!e loaded onto lash.

2. #$% G' iles hese G' iles a!e loaded onto the #$% lash to p!o"ide #$% G'

unctionality on the !oute!. hese iles a!e loaded onto lash.

&. 34#5 iles 3asic-4utomatic-#all-5ist!ibution 34#5 iles a!e used to p!o"ide basiccall cente! capabilities nati"ely on #$%.

6. Ring ones he #$% !ingtones p!o"ides a method to customi7e a phone8s !ingtone

9. $usic On oldile

he ;music-on-hold.au< ile is the $O ile that is played to calle!s thata!e put on hold.

=. #$% S0 #isco 'niied #$% S0 connects to #isco 'niied #$% endpoints ande+poses the 40 "e!sion 2.2 unctions to >indows applications. #isco'niied #$% S0 suppo!ts a single line de"ice? that is, it can cont!ol o!emulate only one ephone.

@. @A@B-@1-@93ackg!ound iles

he @A@B backg!ound iles a!e used to p!o"ide backg!ound images on#isco @A@B phones. hese iles a!e sto!ed on lash and then se!"ed tothe phone.

C. #'#$%-$D00a! ile

his ile p!o"ide p!ompts used o! $D00 se!"ice on #$% and p!o"idesinst!uctions on $D00 setup.

Cisco Systems Page $@
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-keyhttp://www.cisco.com/cgi-bin/tablebuild.pl/ip-keyhttp://www.cisco.com/cgi-bin/tablebuild.pl/ip-iostsphttp://www.cisco.com/cgi-bin/tablebuild.pl/ip-iostsphttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htmhttp://supportwiki.cisco.com/wiki/index.php/Cisco_Unified_Communications_Manager_Express_(CME)http://www.cisco.com/cgi-bin/tablebuild.pl/ip-keyhttp://www.cisco.com/cgi-bin/tablebuild.pl/ip-iostsphttp://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htmhttp://supportwiki.cisco.com/wiki/index.php/Cisco_Unified_Communications_Manager_Express_(CME)


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CME Deployment Guide

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