Interpersonal Skills1 Colleagues and Customers Interpersonal Skills & Personal Presentation.
CM206 INTERPERSONAL COMMUNICATIONS UNIT 4 SEMINAR August 3 rd term, 2011.
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Transcript of CM206 INTERPERSONAL COMMUNICATIONS UNIT 4 SEMINAR August 3 rd term, 2011.
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CM206Interpersonal communicationsUnit 4 Seminar
August 3rd term, 2011
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Which type of bird are you?1. Lark (early riser, early to bed)
2. Owl (late riser, late to bed)
3. Hummingbird (in between)
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Opening Poll
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Agenda
Welcome!
Agenda MinutesOpening 5Student Questions 15Review Unit 3 5View Unit 4 25Preview Unit 5 5Wrap Up 5
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Announcements
•Unit 3 Lesson 2 Perform Activity issues and clarification
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Prior to the attending live seminar, or reviewing the seminar recording, complete the following tasks:1.Check your grades and think about your performance in Unit 3:
• Where did you do well and where did you struggle? • What would help you do even better in this current unit?
2.Read the Unit 4 Overview, Seminar, and Discussion pages.
3.Read the Unit 4 Prepare sections and recommended textbook pages.
4.Read any postings already in the discussion board.
5.Complete as many Unit 4 activities as you can prior to the seminar.
6.Write down at least two questions you would like answers to in the seminar.
Student Preparation and Questions
CHAT: Type one of your questions into the chat window.
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Overview (including Survey)
SeminarDiscussionA situation in your life where the guidelines for improving perception and communication could guard against misperceptions
UNIT 3 Review: Influence of Perception on IC
Lesson 1Identify elements of the perceptual process in personal and professional situations 45-90 min.
Lesson 2Explain instances of effective and ineffective communication in terms of the principles of self-concept and perception 2-3 hrs.
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Between Week 1 and 3, on average for all sections:•The perceived value of the course increased•Confidence decreased, becoming more realistic about the effort needed•Positivity decreased a bit, but most comments were positive
UNIT 3 Review: Survey Summary
= Unit 1 = Unit 3
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OverviewSeminarDiscussionJournal: Reflect on the process of achieving your week 2 goal and set a new interpersonal communication goal
Lesson 1Apply verbal communication principles to improve effectiveness of communication in personal and professional situations 1-1 3/4 hrs.
UNIT 4: What is Verbal Communication?
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UNIT 4: Lesson 1 Prepare1. Apply verbal communication principles to improve communication effectiveness
1. All language is symbolic, and therefore (p.95-97): • Arbitrary• Ambiguous• Abstract
2. Principles of verbal communication (p.98-103):• Language and culture reflect each other (e.g., linguistic determinism)• The meanings of language are subjective• Language use is rule-guided (e.g., constitutive and regulative rules)• Punctuation shapes meaning
3. Guidelines for improving verbal communication (p.112-116):• Engage in dual perspective• Own your own feelings and thoughts (“I” language)• Respect what others say about their feelings and thoughts• Strive for accuracy and clarity (e.g., indexing)
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1. Apply verbal communication principles to improve communication effectiveness
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UNIT 4: Lesson 1 Practice
Ed’s rule: doing his job shows commitment to the company.Manager’s rule: attending an important event shows commitment to the company.
Ed’s rule: new employees should be given time to learn company expectations.Manager’s rule: set expectations for new company employees immediately.
Ed’s rule: an R.S.V.P. demonstrates the importance of an event.Manager’s rule: sending a formal invitation communicates the importance of an event.
Ed’s rule: family obligations have to come first. Manager’s rule: family obligations are secondary to professional obligations.
Watch Item 1 video: “Ed Misses the Banquet”
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• The Practice and Perform activities are open book and untimed. So, consult the textbook and online information in a separate browser window or tab as you do them.
• Read the Practice and Perform item questions carefully to help you select the best answer.
• If you don’t understand the feedback in a Practice item, ask me about it and I will try to explain it.
• Complete your Unit 4 work early and get a head start on Unit 5, which will require a greater time commitment.
UNIT 4: Tips for Success
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OverviewSeminarDiscussionJournal: A situation in your life where the guidelines for improving nonverbal communication could guard against misinterpretation.
Lesson 1Identify verbal and nonverbal elements in personal and professional situations 1-2 hrs.
Lesson 2Identify nonverbal communication principles in personal and professional situations 1-2 hrs.
Lesson 3Explain instances of effective and ineffective communication in terms of how verbal and nonverbal elements work together 2-4 hrs.
UNIT 5 Preview: What is Nonverbal Communication?
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Unit 4
The World Of Words: Chapter 4
Google Images
http://www.youtube.com/watch?v=lD-ghRSpw4s&feature=channel
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Symbolic Nature of Language
•Words are symbols
Google Images
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3 Characteristics of Symbols
1: Symbols are arbitrary-Words by themselves have no meaning-Changes over time?
Goolge Images
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3 Characteristics of Symbols
2: Symbols are ambiguous-Jeff was late to a meeting, which started at 3 PM; what time did he arrive?
-Beck raked and bagged a lot of leaves; how many bags did you end up with?
-Jennifer just graduated college and makes a good salary; how much does Jennifer make?
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3 Characteristics of Symbols
3: Symbols are abstract- Words are not the things they represent
“You misunderstood. Our ad says that we can help you get out of debt.”
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4 Principals of Verbal Communication
•Language & culture reflect each other- http://www.youtube.com/watch?v=owGykVbfgUE
•The meanings of language are subjective
Google Images
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4 Principals of Verbal Communication
•Language is rule –guided: Regulative Rules & Constitutive Rules
•Punctuation shapes meaning: Demand/withdraw pattern
Google Images
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Symbolic Activities
•Symbols create words and meanings
Google Images
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5 Symbolic Activities
•Language Defines-http://www.youtube.com/watch?v=iLpwWUKm6KA
•Language Evaluates
•Language Organizes Perceptions
•Language Allows Hypothetical Thought
•Language Allows Self- Reflection
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Speech Communities
•Gender Speech Community- Socialization- Practice- http://www.youtube.com/watch?v=iGoC8FTLKSI- Misunderstandings
Google Images
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Guidelines for Improving Verbal Communication
•Engage in dual perspective•Own your thoughts and feelings•Respect what others say about their thoughts and feelings•Strive for accuracy and clarity
- The law of abstraction- Qualify language
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Agenda MinutesOpening 5 Student Questions 15 Review Unit 3 5 View Unit 4 25 Preview Unit 5 5 Wrap Up 5
Poll Question
How many of you still have questions?
Post your questions in“Course Questions” discussion board
Have a great week!
Yes No
(Link in Course Home menu)
Wrap Up