M E L I S S A A . C L U F F

3328 South MacGregor Way Phone: 504.450.4310Houston, TX 77201 Email: mo_josh12@hotmail.com

ORG A NI Z AT IO NA L CHA NG E MAN AG ER A top-performing Change Agent seeking to transition into the oil and gas industry after a stellar career in education and administration with a full spectrum of administrative experience in promoting new programs, driving team effectiveness, and implementing sweeping changes and improvements.

Acknowledged for capacity to inspire, achieve consensus, mediate and deliver predefined goals despite a diversity of personalities, precarious situations, and changing priorities. Adapt at managing multiple tasks and isolating and resolving problems. A poised, polished, and articulates speaker, presenter of ideas, and leader. Stellar reputation for delivering superior customer service.

AREAS OF EXPERTISE

Budgeting Event Planning Strategic Planning Purchasing

Project Management Compliance Reporting Production Schedules Work Orders

Staff Training Instructional Design Recruiting Progress Reports

KEY SKILLS ASSESSMENT

COMMUNICATION – Robust reputation for delivering effective and concise messages; well-respected for maintaining fluid lines of communication amongst a variety of cultural, educational, and economic backgrounds.

TEAM MANAGEMENT – Committed to quarterbacking internal teams through the exchange of knowledge, experience, and goal sharing to optimize strategies and drive successful learning programs.

PROFESSIONAL EXPERIENCE

THE VARNETT SCHOOL, HOUSTON, TX January 2007 - October 2014DISTRICT PRE-KINDERGARTEN DIRECTOR / DISTRICT CURRICULUM COORDINATOR (AUGUST 2014 - OCTOBER 2014) Participate in the development and training of the department personnel. Participate in problem resolution amongst departments with subcontractors or other subcontracts-related

challenges. Perform yearly appraisals of the assigned subcontracts personnel. Review and approve the setting of personal objectives for the assigned subcontracts personnel. Create and manage plans, department budgets, and department objectives to include utilization targets.

DIRECTOR OF THE SOUTHWEST CAMPUS PRE-KINDERGARTEN PROGRAM (MAY 2011 - AUGUST 2014) Directed and manage personnel in the development, implementation, direction, administration, and operations of

various systems, plans, and projects. Oversaw and coordinated the delivery of property management, building maintenance, asset preservation,

renovation, construction, and janitorial services to support City services. Trained, supervised, motivated, advised, and evaluated three division managers. Met with staff to identify and resolve problems; assigned tasks. Monitored work flow and reviewed work methods and procedures to ensure quality standards were met. Networked with industry associations and introduced best practices Forecasted future program needs and identified scope of budget and capital needs. Originally hired as the Assistant Director, January 2007 through March 2011.

Melissa A. Cluff Resume, Page 2

THE VARNETT SCHOOL, HOUSTON, TX January 2007 - August 2014EXECUTIVE ADMINISTRATIVE ASSISTANT (JANUARY 2007 - MARCH 2010)

Participated in the development and training of the department personnel Participated in problem resolution between departments, with subcontractors, or other subcontracts related

challenges. Performed yearly appraisals of the assigned subcontracts personnel. Reviewed and approved the setting of

personal objectives for the assigned subcontracts personnel. Created and managed plans, department budgets, and department objectives, including utilization targets.

TEXAS SCHOOL BUS COMPANY - SISTER COMPANY TO THE VARNETT SCHOOL, HOUSTON, TX January 2007 - May 2010EXECUTIVE DIRECTOR Directly managed district productivity and reports. Scope of work covered included budgeting, fundraising, and

promotion. Evaluated allocation of resources and provide recommendations to maintain required progress. Liaised with all team leaders to communicate required completion dates and interfaces between responsible

parties. Coordinated schedule from multiple contractors and incorporate the information gathered into the overall project

master schedule. Monitored and forecasted progress of activities in contractors' work schedules. Highlighted problem areas and

recommend remedial actions. Provided resource planning and project schedules for various types of projects Interacted with customers must remain professional, productive and efficient. Utilized customer service techniques, including active listening and positive tone of voice, maintaining

relationships and encouraged brand and company loyalty.

EDUCATION & TRAINING

Master of Education, Administration , Texas Southern Univeristy, Houston, TX Bachelor of Business Administration, Management, Houston Baptist University, Houston, TX

Bachelor of Business Administration, Administration Fisk University, Nashville, TN

Pending certification in TWIC, HUET, Safe Gulf, Rig Pass, and Fall Protection