Cloud nine or cloud over? A balanced view of our move to hosted services Elena Menéndez-Alonso...

Cloud nine or cloud over? A balanced view of our move to hosted services

Elena Menéndez-AlonsoInformation Designer, Plymouth University

7th IGeLU Conference | Zurich, 11-13 September 2012

[email protected] @eleneena

2E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

Outline

• Background

• Context

• Implementation facts

– Resources

– Timeline

• Experience

• Lessons learnt

Plymouth, UK

Sou

rce:

Wik

iped

ia


The University

• 9th largest UK Higher Education Institution

• 33,152 students ¹

• 1269 academic staff ²

• 1669 non-academic staff ²

• Strong regional links

• Distance learning / mature

¹ Source: Plymouth University 2009-10² Source: SCONUL Return 2010-11


The University

• Environmental factors

– Convergence, site redevelopment

– Changes to UK HE Funding

– Organisational change

• Impact and drivers

– Stress on resources

– Business focus

– Student experience

– Digital strategy


The Library

• 24/7 Library

• 75+ library staff*

• 500,000+ Books/e-books*

• 16800+ Unique serial titles*

• 90 Electronic resource packages*

• Growing e-content provision

• Supporting the digital strategy

*Source: SCONUL Return 2010-11


Relationship with Ex Libris

2004

Voyager

2006

SFX

2007

MetaLib + Verde 2012

Primo

2012/13

Alma


Reasons for moving to the cloud

• Primo integration

• Savings on licensing and hardware

• Savings on resources

• 24/7 technical support

• Meeting users expectations


Timeline

Oct 2011:

Primo project kicks off

Nov 2011:

Voyager 8.1 released

Jan 2012:

Servers ready, software installed

Mar 2012:

Primo ‘beta’ launch


Resources

Local team

(Plymouth)

Several EL implementationsProject Office

(Hamburg)

1st Voyager migration

Cloud Services support team (Amsterdam)

1st Voyager migration

Voyager engineers (Chicago)


cloud nine

Cloud Over


DOCUMENTATION


COMMUNICATION

13

In cloud nine

E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

Good performance and stability

Less downtime

Fewer CRM incidents

Project management

Great communications and support


Conclusions• Watch out for:

• Documentation

– Configuration

– Roles and responsibilities

• Communication

It works


>> thank you <<

Cloud nine or cloud over? A balanced view of our move to hosted services Elena Menéndez-Alonso...

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