Cloud based software for advanced caller experiences and reduced enterprise costs.

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Transcript of Cloud based software for advanced caller experiences and reduced enterprise costs.

Page 1: Cloud based software for advanced caller experiences and reduced enterprise costs.

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technical white papers with live production data available

over 300 million production calls optimized to date

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98% of consumers say customer service is important to their choice of, or loyalty to, a brand.

Over 80% of consumers still use the phone, along with the web, mobile apps and other forms of engagement with a brand.

a two percent increase in self-service automation (AHR) on 10 million calls can result in savings of $1 million in agent costs alone

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