Closing the Learning Loop - Strategic HR Training and HR
Transcript of Closing the Learning Loop - Strategic HR Training and HR
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Closing the Learning Loop A New Approach to Learning at Whirlpool University
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Krystin Fakalata
Today’s Moderator
@KrysAtWork
Krystin (Brazie) Fakalata
Need assistance? Call Member Services (866) 538-1909 or email
Tamara Patrick
Today’s Featured Guests
Janice Burns Global Director
of Whirlpool University Whirlpool
Sr. Consultant, Leadership Solutions
DDI
WHIRLPOOL CORPORATION CONFIDENTIAL
The bottom line 52%
13%
Financial performance 2.8x
Customer satisfaction 4.6x
Productivity 4.7x
Quality of services 4.4x
Low Leadership Quality
High Leadership Quality
Best Practices
88%
87%
60%
48%
46%
43%
Organizations with effective talent management systems
Organizations with ineffective talent management systems
19%
19%
13%
8%
3%
3%
WHIRLPOOL CORPORATION CONFIDENTIAL
CLOSED LOOP LEARNING AT WHIRLPOOL UNIVERSITY
11
WHIRLPOOL CORPORATION CONFIDENTIAL
EVERY HOME, EVERYWHERE
//ABOUT WHIRLPOOL CONTENT 12
World’s #1 major appliance company
$18+ billion in revenues in 2011
Products sold in more than 130 countries
71,000 employees
66 manufacturing and technology centers
© March 2011
World headquarters in Benton Harbor, Michigan
WHIRLPOOL CORPORATION CONFIDENTIAL
NORTH AMERICA REGION • ~$9.6B Sales • 29,000 Employees
LATIN AMERICA REGION • ~$4.7B Sales • 25,000 Employees
EUROPE REGION • ~$3.2B Sales • 12,000 Employees
ASIA REGION • ~$900 M Sales • 5,000 Employees
LEADING A ~$120 BILLION INDUSTRY
COMPANY OVERVIEW
//ABOUT WHIRLPOOL CONTENT 13 © March 2011
WHIRLPOOL CORPORATION CONFIDENTIAL
LEADING PORTFOLIO OF BRANDS
14
© March 2011
WHIRLPOOL CORPORATION CONFIDENTIAL
EVERY ROOM … EVERY HOME … EVERYWHERE
15 //ABOUT WHIRLPOOL CONTENT
BEDROOM(S)
KITCHEN / DINING LAUNDRY ROOM
BASEMENT
GARAGE OUTDOOR
Clothes revitalization Room air conditioning Dehumidifiers Air coolers
Washer, dryer, sink Clothes revitalization Laundry storage solutions
Refrigeration Dishwasher Cooking
Ventilation Portables Cookware
Storage Water filtration
HVAC Freezers Air treatment
Storage Appliances Workstations Flooring
Grills Cooking centers
© March 2011
WHIRLPOOL CORPORATION CONFIDENTIAL
WHIRLPOOL UNIVERSITY
• Global Learning and Development
• Corporate University facility located in Western Michigan
• Serves 18,000 salaried employees
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WHIRLPOOL CORPORATION CONFIDENTIAL
WHIRLPOOL UNIVERSITY’S CLOSED LOOP LEARNING APPROACH
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Closed Loop Learning Methodology © Whirlpool Corporation 2011
WHIRLPOOL CORPORATION CONFIDENTIAL
WHIRLPOOL UNIVERSITY APPROACH
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Maximize virtual and classroom
Innovate with low cost delivery
solutions
Develop scalable solutions that drive results
RETHINKING THE CLASSROOM
Virtual One- to -One/Many -to- Many
1. Impart knowledge 2. Context understanding 3. Giving assignments 4. Check points on progress 5. Learning content (methods,
tools, etc.)
Classroom
1. Socializing insights from learning
2. Creating new knowledge 3. Making decisions
19 Whirlpool Corporation Confidential
WHIRLPOOL CORPORATION CONFIDENTIAL
IMPORTANT TRIGGERS TO RE-THINK THE SPACE
Training leads to skill application that leads to business results
Managers facilitate rather than impede the learning process
Deploy learning, fast, deep, and wide
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WHIRLPOOL CORPORATION CONFIDENTIAL
BUSINESS AND LEARNING IMPACTS
Time to deploy learning solutions
Employee engagement
Business results
Total spend on training…do more with high quality at a more effective cost
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WHIRLPOOL CORPORATION CONFIDENTIAL
Outcome
Commitment
•12-14 months (approx 50 hrs)
Audience
•People Leaders (0-2yrs)
Input
•Managerial Skills Survey
•Engagement Survey
LEADING PEOPLE AT WHIRLPOOL: PROGRAM DESIGN
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Communication Leading and
Motivating Teams Coaching and
Feedback Accountability Delegation
CLOSED LOOP LEARNING: LEADING PEOPLE AT WHIRLPOOL
Capstone
Final Program Report-
Out & Certification
1 day
(40ppl)
Pre
Requis
ites
1.
Foundati
ons
of
Whir
lpool
(8-1
0 W
BT)
2.
Leadin
g P
eople
At
Whir
lpool
(3-5
min
ute
vid
eo )
1. WELCOME LETTER from Sr. VP of HR
a. Supporting Managers
b. Program Participants
Development
Plan
Month 0 - 4 Month 4-8 Month 8-10 Month 10-12
Inputs MSS or 360
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Online & In Classroom Courses and Experiences
5. Resolving
Conflict (WBT)
6. Building an
Environment
of Trust (WBT)
7. Delegating
for Results (WBT)
4.ILT #1 (8hrs)
•DiSC Mgmt
•Skill practice for
DDI on-line
content (#1-3)
•WHR Talent
Mgmt SMEs
8. ILT #2 (8hrs)
•Skill practice
for DDI on-line
content (#5-7)
•Leading High
Performance
Teams (ILT)
Learning Journals
1. Getting
Started as a
New Leader (WBT)
2. Essentials of
Leadership (WBT)
3. Coaching for
Success (WBT)
DiSC On-line
Assessment
Learning Journals
Supporting Manager
Program orientation Coaching Guidebook & Tips Development Guide Attend report-outs
2. 60 min VIRTUAL PROGRAM OVERVIEW
(WebEx Training Center)
a. Supporting Managers
b. Program Participants
“PRACTICE LAB” APPROACH
• Brings learners together after online courses
• Provides forum to exchange experiences and ideas
• Skill practice with feedback
• Includes application planning
• Can be conducted “virtually”
• Easy to customize for your organization and your audience
WHIRLPOOL CORPORATION CONFIDENTIAL
WHIRLPOOL PRACTICE LABS
ACTIVITY GUIDELINES
• Provide personal REAL LIFE examples
• Group self-facilitates breakup of work
• Teach-backs that include:
o Where and how do the Key Principles, Interaction Guidelines , and DiSC learnings fit in?
o What worked and how would you have done things differently?
o How have you applied these principles/practices in your day-to-day life and against strategic priorities?
• Incorporate WBT courses and Learning Journals
• SKILL PRACTICE
3 October 2012 PRESENTATION TITLE 25
What development methods are you planning to incorporate
in the next 12 months?
DDI and HR.com Study 291 HR executives
0 0.1 0.2 0.3 0.4 0.5 0.6
Videos
Web-conferencing
Social networking sites (e.g., LinkedIn, …
Discussion forums
Wikis
Blogs
Other
Micro-blogging (e.g., Twitter)
Mobile support
18%
27%
29%
34%
34%
41%
44%
51%
53%
THE NEW INFORMAL LEARNING
WHIRLPOOL CORPORATION CONFIDENTIAL
CAPSTONE EXPERIENCE
Participant driven
Validates learning acquisition
Showcases application of knowledge, skills, and behaviors
Best practice sharing
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WHIRLPOOL CORPORATION CONFIDENTIAL
SUPPORTING MANAGERS
Communication
Frequent, transparent, and comprehensive
Materials
DDI: Management Support and Course Job Aids
Whirlpool: Coincide with Whirlpool Talent Management calendar and processes
Resources
Program Coordinator
HR Business Partner
Peers
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WHIRLPOOL CORPORATION CONFIDENTIAL
SUPPORTING LEADERSHIP DEVELOPMENT
3 October 2012 PRESENTATION TITLE 29
Often Delivered via
Virtual Classroom
WHIRLPOOL CORPORATION CONFIDENTIAL
A SIGNIFICANT PERFORMANCE IMPACT
2010 2011
Avg. MSS rating 2.48 3.95
MSS ScoresLeading People at Whirlpool
Participants with 2010 AND 2011 Scores
1.47 INCREASE IN MSS SCORES FROM 2010 TO 2011
349 participants
WHIRLPOOL CORPORATION CONFIDENTIAL
PROGRAM IMPACT
EMPLOYEE ENGAGEMENT MANAGER SKILLS SURVEY
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Managerial Effectiveness +1 73 Overall MSS +.04 3.63
Largest annual year over year improvement since survey launched in 2008
Annual survey launched in 2002 15,765 responses; 91% participation rate
WHIRLPOOL CORPORATION CONFIDENTIAL
LEVERAGING TECHNOLOGY TO INCREASE SCALE AND DRIVE COST EFFECTIVENESS
1. Virtual classroom – delivering classroom lectures via the web with interactive tools to engage the learner. We are able to record each session to make it a re-usable learning SKU.
2. iBook and pdf readers – delivering tools and playbooks via mobile download. 3. WU Snippets– ability to develop online learning using an electronic pad and
voice recorder. Excellent delivery mechanism for teaching concepts and tools.
New Low Cost Learning Delivery…scale and sustainability
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WHIRLPOOL CORPORATION CONFIDENTIAL
LESSONS LEARNED
Challenge the orthodoxies in everything you do
Push the envelope in course and program design
Provide the means for a manager to step up their game to support the application of their employees newly learned skills
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Need assistance? Call Member Services (866) 538-1909 or email
Questions?
Tamara Patrick Janice Burns Global Director
of Whirlpool University Whirlpool
Sr. Consultant, Leadership Solutions
DDI
Human Capital Institute
www.hci.org @human_capital Human Capital Institute
Stay Tuned another presentation starts at the top of the hour
Human Capital Institute
www.hci.org @human_capital Human Capital Institute
Thank you!