Closing the Learning Loop - Strategic HR Training and HR

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Need assistance? Call Member Services (866) 538-1909 or email [email protected] Closing the Learning Loop A New Approach to Learning at Whirlpool University

Transcript of Closing the Learning Loop - Strategic HR Training and HR

Page 1: Closing the Learning Loop - Strategic HR Training and HR

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Closing the Learning Loop A New Approach to Learning at Whirlpool University

Page 2: Closing the Learning Loop - Strategic HR Training and HR

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#HCIwebcast Agenda

Housekeeping

Feature Presentation

Q&A

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Thank You! www.ddiworld.com

This presentation is made possible by:

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under the description of the

#HCIwebcast

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Krystin Fakalata

Today’s Moderator

@KrysAtWork

Krystin (Brazie) Fakalata

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Tamara Patrick

Today’s Featured Guests

Janice Burns Global Director

of Whirlpool University Whirlpool

Sr. Consultant, Leadership Solutions

DDI

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WHIRLPOOL CORPORATION CONFIDENTIAL

The bottom line 52%

13%

Financial performance 2.8x

Customer satisfaction 4.6x

Productivity 4.7x

Quality of services 4.4x

Low Leadership Quality

High Leadership Quality

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Best Practices

88%

87%

60%

48%

46%

43%

Organizations with effective talent management systems

Organizations with ineffective talent management systems

19%

19%

13%

8%

3%

3%

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WHIRLPOOL CORPORATION CONFIDENTIAL

CLOSED LOOP LEARNING AT WHIRLPOOL UNIVERSITY

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WHIRLPOOL CORPORATION CONFIDENTIAL

EVERY HOME, EVERYWHERE

//ABOUT WHIRLPOOL CONTENT 12

World’s #1 major appliance company

$18+ billion in revenues in 2011

Products sold in more than 130 countries

71,000 employees

66 manufacturing and technology centers

© March 2011

World headquarters in Benton Harbor, Michigan

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WHIRLPOOL CORPORATION CONFIDENTIAL

NORTH AMERICA REGION • ~$9.6B Sales • 29,000 Employees

LATIN AMERICA REGION • ~$4.7B Sales • 25,000 Employees

EUROPE REGION • ~$3.2B Sales • 12,000 Employees

ASIA REGION • ~$900 M Sales • 5,000 Employees

LEADING A ~$120 BILLION INDUSTRY

COMPANY OVERVIEW

//ABOUT WHIRLPOOL CONTENT 13 © March 2011

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WHIRLPOOL CORPORATION CONFIDENTIAL

LEADING PORTFOLIO OF BRANDS

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© March 2011

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WHIRLPOOL CORPORATION CONFIDENTIAL

EVERY ROOM … EVERY HOME … EVERYWHERE

15 //ABOUT WHIRLPOOL CONTENT

BEDROOM(S)

KITCHEN / DINING LAUNDRY ROOM

BASEMENT

GARAGE OUTDOOR

Clothes revitalization Room air conditioning Dehumidifiers Air coolers

Washer, dryer, sink Clothes revitalization Laundry storage solutions

Refrigeration Dishwasher Cooking

Ventilation Portables Cookware

Storage Water filtration

HVAC Freezers Air treatment

Storage Appliances Workstations Flooring

Grills Cooking centers

© March 2011

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WHIRLPOOL CORPORATION CONFIDENTIAL

WHIRLPOOL UNIVERSITY

• Global Learning and Development

• Corporate University facility located in Western Michigan

• Serves 18,000 salaried employees

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WHIRLPOOL CORPORATION CONFIDENTIAL

WHIRLPOOL UNIVERSITY’S CLOSED LOOP LEARNING APPROACH

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Closed Loop Learning Methodology © Whirlpool Corporation 2011

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WHIRLPOOL CORPORATION CONFIDENTIAL

WHIRLPOOL UNIVERSITY APPROACH

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Maximize virtual and classroom

Innovate with low cost delivery

solutions

Develop scalable solutions that drive results

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RETHINKING THE CLASSROOM

Virtual One- to -One/Many -to- Many

1. Impart knowledge 2. Context understanding 3. Giving assignments 4. Check points on progress 5. Learning content (methods,

tools, etc.)

Classroom

1. Socializing insights from learning

2. Creating new knowledge 3. Making decisions

19 Whirlpool Corporation Confidential

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WHIRLPOOL CORPORATION CONFIDENTIAL

IMPORTANT TRIGGERS TO RE-THINK THE SPACE

Training leads to skill application that leads to business results

Managers facilitate rather than impede the learning process

Deploy learning, fast, deep, and wide

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WHIRLPOOL CORPORATION CONFIDENTIAL

BUSINESS AND LEARNING IMPACTS

Time to deploy learning solutions

Employee engagement

Business results

Total spend on training…do more with high quality at a more effective cost

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WHIRLPOOL CORPORATION CONFIDENTIAL

Outcome

Commitment

•12-14 months (approx 50 hrs)

Audience

•People Leaders (0-2yrs)

Input

•Managerial Skills Survey

•Engagement Survey

LEADING PEOPLE AT WHIRLPOOL: PROGRAM DESIGN

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Communication Leading and

Motivating Teams Coaching and

Feedback Accountability Delegation

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CLOSED LOOP LEARNING: LEADING PEOPLE AT WHIRLPOOL

Capstone

Final Program Report-

Out & Certification

1 day

(40ppl)

Pre

Requis

ites

1.

Foundati

ons

of

Whir

lpool

(8-1

0 W

BT)

2.

Leadin

g P

eople

At

Whir

lpool

(3-5

min

ute

vid

eo )

1. WELCOME LETTER from Sr. VP of HR

a. Supporting Managers

b. Program Participants

Development

Plan

Month 0 - 4 Month 4-8 Month 8-10 Month 10-12

Inputs MSS or 360

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Online & In Classroom Courses and Experiences

5. Resolving

Conflict (WBT)

6. Building an

Environment

of Trust (WBT)

7. Delegating

for Results (WBT)

4.ILT #1 (8hrs)

•DiSC Mgmt

•Skill practice for

DDI on-line

content (#1-3)

•WHR Talent

Mgmt SMEs

8. ILT #2 (8hrs)

•Skill practice

for DDI on-line

content (#5-7)

•Leading High

Performance

Teams (ILT)

Learning Journals

1. Getting

Started as a

New Leader (WBT)

2. Essentials of

Leadership (WBT)

3. Coaching for

Success (WBT)

DiSC On-line

Assessment

Learning Journals

Supporting Manager

Program orientation Coaching Guidebook & Tips Development Guide Attend report-outs

2. 60 min VIRTUAL PROGRAM OVERVIEW

(WebEx Training Center)

a. Supporting Managers

b. Program Participants

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“PRACTICE LAB” APPROACH

• Brings learners together after online courses

• Provides forum to exchange experiences and ideas

• Skill practice with feedback

• Includes application planning

• Can be conducted “virtually”

• Easy to customize for your organization and your audience

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WHIRLPOOL CORPORATION CONFIDENTIAL

WHIRLPOOL PRACTICE LABS

ACTIVITY GUIDELINES

• Provide personal REAL LIFE examples

• Group self-facilitates breakup of work

• Teach-backs that include:

o Where and how do the Key Principles, Interaction Guidelines , and DiSC learnings fit in?

o What worked and how would you have done things differently?

o How have you applied these principles/practices in your day-to-day life and against strategic priorities?

• Incorporate WBT courses and Learning Journals

• SKILL PRACTICE

3 October 2012 PRESENTATION TITLE 25

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What development methods are you planning to incorporate

in the next 12 months?

DDI and HR.com Study 291 HR executives

0 0.1 0.2 0.3 0.4 0.5 0.6

Videos

Web-conferencing

Social networking sites (e.g., LinkedIn, …

Discussion forums

Wikis

Blogs

Other

Micro-blogging (e.g., Twitter)

Mobile support

18%

27%

29%

34%

34%

41%

44%

51%

53%

THE NEW INFORMAL LEARNING

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WHIRLPOOL CORPORATION CONFIDENTIAL

CAPSTONE EXPERIENCE

Participant driven

Validates learning acquisition

Showcases application of knowledge, skills, and behaviors

Best practice sharing

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WHIRLPOOL CORPORATION CONFIDENTIAL

SUPPORTING MANAGERS

Communication

Frequent, transparent, and comprehensive

Materials

DDI: Management Support and Course Job Aids

Whirlpool: Coincide with Whirlpool Talent Management calendar and processes

Resources

Program Coordinator

HR Business Partner

Peers

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WHIRLPOOL CORPORATION CONFIDENTIAL

SUPPORTING LEADERSHIP DEVELOPMENT

3 October 2012 PRESENTATION TITLE 29

Often Delivered via

Virtual Classroom

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WHIRLPOOL CORPORATION CONFIDENTIAL

A SIGNIFICANT PERFORMANCE IMPACT

2010 2011

Avg. MSS rating 2.48 3.95

MSS ScoresLeading People at Whirlpool

Participants with 2010 AND 2011 Scores

1.47 INCREASE IN MSS SCORES FROM 2010 TO 2011

349 participants

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WHIRLPOOL CORPORATION CONFIDENTIAL

PROGRAM IMPACT

EMPLOYEE ENGAGEMENT MANAGER SKILLS SURVEY

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Managerial Effectiveness +1 73 Overall MSS +.04 3.63

Largest annual year over year improvement since survey launched in 2008

Annual survey launched in 2002 15,765 responses; 91% participation rate

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WHIRLPOOL CORPORATION CONFIDENTIAL

LEVERAGING TECHNOLOGY TO INCREASE SCALE AND DRIVE COST EFFECTIVENESS

1. Virtual classroom – delivering classroom lectures via the web with interactive tools to engage the learner. We are able to record each session to make it a re-usable learning SKU.

2. iBook and pdf readers – delivering tools and playbooks via mobile download. 3. WU Snippets– ability to develop online learning using an electronic pad and

voice recorder. Excellent delivery mechanism for teaching concepts and tools.

New Low Cost Learning Delivery…scale and sustainability

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WHIRLPOOL CORPORATION CONFIDENTIAL

LESSONS LEARNED

Challenge the orthodoxies in everything you do

Push the envelope in course and program design

Provide the means for a manager to step up their game to support the application of their employees newly learned skills

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Need assistance? Call Member Services (866) 538-1909 or email

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Questions?

Tamara Patrick Janice Burns Global Director

of Whirlpool University Whirlpool

Sr. Consultant, Leadership Solutions

DDI

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Human Capital Institute

www.hci.org @human_capital Human Capital Institute

Stay Tuned another presentation starts at the top of the hour

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Human Capital Institute

www.hci.org @human_capital Human Capital Institute

Thank you!