Closed-Loop Quality Management and the Cost of Inaction [Infographic]
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A bi-directional connection of people, processes, and data across the value chain. It’s also much easier to say than implement... Fortunately, today many view closed-loop quality management as a competitive advantage and are planning a dramatic shift in approach. The 22% of survey respondents that have implemented closed-loop quality management enjoy dramatic performance benefits across the value chain. Closed-Loop Quality Processes Established Percentage of Respondents Most companies today are operating in a state of disconnected stovepipes without a holistic view of quality. 0% 5% 10% 15% 20% 25% 30% 35% 40% 37% 22% 40% Closed-Loop Quality Management What is Closed-Loop Quality Management? 78% of the 900+ companies surveyed reported quality management disconnect. FUTURE VISION PROVEN BENEFITS Current State of Quality Management R&D/ ENGINEERING SUPPLIERS MANUFACTURING SERVICE Planned Not Planned Currently Implemented R&D/ ENGINEERING SUPPLIERS SERVICE As-Built As-Manufactured As-Maintained Material Performance Process Performance Failure Data Change Orders Work Instructions Quality Specifications Field Failures Voice of Customer MANUFACTURING Median Overall Equipment Effectiveness Median On-Time and Complete Shipments Median Successful New Product Introductions 87% 95% 85% 80% 92% 76% CLOSED-LOOP QUALITY PROCESSES IN PLACE ALL OTHERS Support with a leadership vision, the right business processes, and a next-generation tech- nology approach. Companies are striving for excellence in each functional area, leveraging EQMS to connect it all. How Are These Improvements Achieved? MAKE CLOSED-LOOP QUALITY WORK FOR YOU The cost of inaction is far too great. Start building your own closed-loop quality environment today. Final Test Traceability ERP ERP • NC/CAPA • Audit Management • Supplier Quality Management • Training & Certification • Change Management • Risk Management • Control (eSignature, View, Print, Read & Understood) • Collaborate (Search, Share, Comment) • Regulatory Submissions EQMS Process Automation Document Management Reporting, Analytics, Configurability, Mobility, Interoperability MOM • In-Line and At-Line Testing • SPC • HACCP • NC Reporting CRM • Customer Complaints • Sentiment Analysis • Warranty Management PLM • APQP/FMEA • Design for Quality • Inspection Plans EH&S • Incident Management • Inspection Management • SOPs
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A bi-directional connection of people, processes, and data across the value chain.
It’s also much easier to say than implement...
Fortunately, today many view closed-loop quality management as a competitive advantage
and are planning a dramatic shift in approach.
The 22% of survey respondents that have implemented closed-loop quality management
enjoy dramatic performance benefits across the value chain.
Closed-Loop Quality Processes Established
Percentage of Respondents
Most companies today are operating in a state of disconnected stovepipes without a
holistic view of quality.
0% 5% 10% 15% 20% 25% 30% 35% 40%
37%
22%
40%
Closed-Loop Quality Management
What is Closed-Loop Quality Management?
78% of the 900+ companies surveyed reported quality management disconnect.
FUTURE VISION
PROVEN BENEFITS
Current State of Quality Management
R&D/ENGINEERING
SUPPLIERS MANUFACTURING SERVICE
Planned
Not Planned
Currently Implemented
R&D/ENGINEERING
SUPPLIERS
SERVICE
As-BuiltAs-ManufacturedAs-Maintained
Material PerformanceProcess Performance
Failure DataChange Orders
Work InstructionsQuality Specifications
Field FailuresVoice of Customer
MANUFACTURING
Median Overall Equipment Effectiveness
Median On-Time and Complete Shipments
Median Successful New Product Introductions
87%
95%
85%
80%
92%
76%
CLOSED-LOOP QUALITY PROCESSES IN PLACE
ALLOTHERS
Support with a leadership vision, the right business processes, and a next-generation tech-
nology approach. Companies are striving for excellence in each functional area, leveraging
EQMS to connect it all.
How Are These Improvements Achieved?
MAKE CLOSED-LOOPQUALITY WORK FOR YOUThe cost of inaction is far too great. Start building your own closed-loop quality environment today.
Final Test Traceability
ERP ERP
• NC/CAPA• Audit Management• Supplier Quality Management• Training & Certification• Change Management• Risk Management
• Control (eSignature, View, Print, Read & Understood)
• Collaborate (Search, Share, Comment)
• Regulatory Submissions
EQMS
Process Automation Document Management
Reporting, Analytics, Configurability, Mobility, Interoperability
MOM• In-Line and At-Line Testing• SPC• HACCP• NC Reporting
CRM• Customer Complaints• Sentiment Analysis• Warranty Management
PLM• APQP/FMEA• Design for Quality• Inspection Plans
EH&S• Incident Management• Inspection Management• SOPs
