CLO: Selection process_Tier2
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Transcript of CLO: Selection process_Tier2
Customer Loyalty for OrganizationSummit Output
Tier 2 – Selection Process
Problem Description
Companies dont get enough
qualified CVs and proccess
is long
Selection Process
Improvement
Companies are matched
with right EPs faster and easier
Selection Process Improvement
6 weeks matching
plan
Training members to search for candidates
and shortlist better
6 Week Matching
Plan
Step 7 : Match
Step 6 : -Company interview
Step 5 : Short-list candidates
Step 4 : AIESEC interview
Step 3 : EP Screening
Step 2 : TN Global promotion
Step 1 : Signing the contract Understanding the company needs
Timeline that Company sees
Step 7 : Match
Step 6: Company Interview
Step 4: Candidate Short-listing by AIESEC
Step 3: Global promotion for the opportunity
Step 2: Trainee Profiling & definition of job description
Step 1: Signing contract
Day 1
Behind The Scenes Together With the Company
Assess whether the company wants AIESEC to make a pre-
selection of 3-5 CVs or provide many a large shortlist of 10-15
CVs
Communicate the expected visa timeline based on country
preferences
Agree on the channel of communication
Set dates for all meetings and steps leading to match
Communicate the expectations
STEP 1: Signing the contract & Understanding the Company Needs
Day 1
Behind The Scenes Together With the Company
Step 1: Signing the contract & Understanding the Company Needs
Understand the global Supply
Understand the company’s need in terms
of sub-products
Determine the best time company need to pay base on cash flow (Negotiation
bottom-line)
Separate responsibility, what is the responsibility
TN need to fulfill
Confirm the EP profiling by showing the company
example CV
Set expectations for the company based on global
supply
Day 2- Day 14
Behind The Scenes Together With the Company
STEP 2: TN Global Promotion
Meanwhile contact available EP using OP and my@ and contact EPs
that previously applied to your entity
Contact target countries
Create promotion material
Make TN form in [email protected] available
Day 15 – Day 18
Behind The ScenesTogether With the Company
STEP 3: EP Screening
Go to Interview Process
Approve/Reject candidates
Analyze all the CVs and select the candidates according to criteria most important to the company
(communicated in JQ)
Collect all the CVs (If we don’t have enough qualified CV, make sure to
finish according to timeline)
Category Process Implementation guidance
1. Language
2. Academic Background
3. Professional Background
4. Skills
EF Test &@interview
CV & EP Form
CV, LinkedIn, Reference from previous employmentCV & EP Form
Interview based on what company needs written in JQ
Screening Criteria
Day 19- Day 25
Behind The Scenes Together With the Company
STEP 4: AIESEC Interview for Shortlisting
Send the CV package to Company (Minimum 3 in one package, number
can be variable depending on the company )
Reject/Approve Candidates
Make candidate reports
Interview
Get prepared for interview according to the company's needs
Arrange the interview with candidate
AIESEC Interview Shortlisting Criteria
Category Process Implementation guidance
1. Language
2. Academic Background
3. Professional Background
4. Skills
5. Human Skills
EF Test &@interview
CV & EP Form
CV, LinkedIn, Reference from previous employment
CV, LinkedIn, Reference from previous employment
Interview based on what company needs written in JQ
Day 26 – Day 28
Behind The ScenesTogether With the
Company
STEP 5: Shortlist Candidates
Reject the EP who didn’t pass @ interview and
company short-list
Emphasis on timeline again, and ask result from
company within 3 days
Highlight the candidates who we recommend again
Share shortlist with company
Check whether the candidates align
with other company’s need
Update EP about the process and the timeline (You will
get feedback from company within 3
days)
Day 29 - Day 42
Behind The Scenes Together With the Company
STEP 6: Company interview
Get TN AN & Invitation Letter
Ask for interview result after interview
Remind both company and intern one hour before
interview’s time
Help company prepare ideal interview
Check with the company if they need support for the
interview
Ask the company availability and schedule
interview time slot
Communicate the interview result to
candidate
Remind company and intern one hour before
interview’s time
Send company induction materials to
candidates to help them
Communicate the interview time with
candidates ( bookme.com)
Get EP AN
Step 7 : Match
Congratulations! You have just matched a TN in 6 weeks.
Selection Process – MC Implementation
iGIPUse the Selection Process Tracking Tool (see the example in this presentation)
Educate members about:
- Revised selection process
- Global Supply & Demand
- Matching tools : Opportunity Portal, myaiesec.net, AFT
- using the selection process tracking tool
Specify 2 LC-s piloting Selection Process and start working with them directly to ensure good implementation, then showcase results to other LCs
Launch a national campaign to drive implementation
TMNational Conferences aligned with CLO strategy – and specifically education about Selection standards
Education on ‘Selection’ to iGIP department members
Selection Process coaching
Solution 1 – LC Implementation
iGIPUse the Selection Process Tracking Tool (see the example in this presentation)
Educate LC members according to MC guidelines about:
- Revised selection process
- Global Supply & Demand
- Matching tools : Opportunity Portal, myaiesec.net, AFT
- using the selection process tracking tool
Follow the national campaign for implementing selection standards
TMLocal education on ‘Selection’ to iGIP department members (together with iGIP)
Allocate right profile of people (HR background, experience in selection) to iGIP department for Accounts Delivery specifically
How to track new process ?
Contract Sign Date
Step1(Day1)
Step2(Day 2-
14)
Step3(Day 15-
18)
Step4(Day19-
25)
Step5(Day26-
28)
Step6(Day29-
42) Step7
TN: example,If you are
in 22nd Novembe
r:
1st November 2013
done Not done Not done X (meaning we should be here according to timeline, but LCs didn’t do previous steps !)
TN2
TN3
Overall Timeline
Update Education
cycle with CLO output
Allocate all partners with one account
manager; explain JD and
coach the account
managers
Set timeline and goals how to upscale for
account management
Select 2 LC-s to pilto
Selection Process
Impsovement; track them
weekly
Regular webinars based on education
cycle to keep members
confidence high
Create Customer
Centric Culture by involve this
in national conferences and awards
Track your members on regular bases via national
CRM