Clinical Performance and Employee Safety Metrics Executive ... · 8.00 9.00 10.00 2019-Q1 2019-Q2...
Transcript of Clinical Performance and Employee Safety Metrics Executive ... · 8.00 9.00 10.00 2019-Q1 2019-Q2...
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CLINICAL AND SAFETY PERFORMANCE METRICS Executive Dashboard
NIH Clinical Center July 2020
Patients’ Perceptions • Overall Hospital Rating • Would you Recommend the NIH CC?
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Overall Hospital Rating
50
55
60
65
70
75
80
85
90
95
100
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
Perc
ent P
ositi
ve R
espo
nse
Overall Rating of NIH CC - Inpatient Overall Rating of NIH CC - Outpatient
CMS HCAHPS Benchmark (Average) NRC Benchmark (Average)3
Would You Recommend the NIH CC?
50
55
60
65
70
75
80
85
90
95
100
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
Perc
ent P
ositi
ve R
espo
nse
Would Recommend NIH CC - Inpatient Would Recommend NIH CC - Outpatient
CMS HCAHPS Benchmark (Average) NRC Benchmark (Average)4
Infection Control Metrics • Hand Hygiene • Central-Line Associated Bloodstream Infections
• Whole-house • Intensive Care Unit
• Catheter Associated Urinary Tract Infections • Intensive Care Unit • Surgical Oncology
• Surgical Site Infections 5
Hand Hygiene Compliance
75%
80%
85%
90%
95%
100%
2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1
Perc
ent A
dher
ence
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Wholehouse Central-Line Associated Bloodstream Infection (CLABSI) Rate
0.00
0.10
0.20
0.30
0.40
0.50
0.60
0.70
0.80
2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1
Infe
ctio
ns p
er 1
,000
cat
hete
r day
s
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ICU Central-Line Associated Bloodstream Infection (CLABSI) Rate
0.00
0.20
0.40
0.60
0.80
1.00
1.20
2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1
Infe
ctio
ns p
er 1
,000
cat
hete
r day
s
ICU CLABSI Rate NHSN ICU Benchmark
2013 CDC National Healthcare Safety Network (NHSN) Benchmark: Critical Care Units, Medical/Surgical -major teaching mean 1.1 8
ICU Catheter-Associated Urinary Tract Infections (CAUTI) Rate
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
5.00
2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1
Infe
ctio
ns p
er 1
,000
fole
y da
ys
ICU CAUTI Rate NHSN ICU Benchmark
2013 CDC National Healthcare Safety Network (NHSN) Benchmark: Critical Care Units, Medical/Surgical -major teaching mean 2.7 9
Surgical Oncology Catheter-Associated Urinary Tract Infections (CAUTI) Rate
0.00
1.00
2.00
3.00
4.00
5.00
6.00
7.00
8.00
9.00
10.00
2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1
Infe
ctio
ns p
er 1
,000
fole
y da
ys
Surgical Oncology CAUTI Rate NHSN Medical/Surgical Benchmark
2013 CDC National Healthcare Safety Network (NHSN) Benchmark: Inpatient Wards, Medical/Surgical mean 1.3 10
Q1 Data Pending
Surgical Site Infections (SSI) Rate
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
2019-Q1 2019-Q2 2019-Q3 2019-Q4 2020-Q1
Infe
ctio
ns p
er 1
00 p
roce
dure
s
SSI Rate 2018 Clinical Center Average
Q1 Data Pending
Q3 CY 2019 Data Pending 11
Nursing Quality Metrics • Falls • Pressure Injury • Medication Administration Barcoding
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Inpatient Falls Rate
0.00
0.50
1.00
1.50
2.00
2.50
3.00
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
Falls
per
1,0
00 p
atie
nt d
ays
Quarterly Rate NDNQI Benchmark Inpatient Falls with Injury
Q1 NDNQI Benchmark Pending
NDNQI benchmark for Total Falls Rate Only 13
Pressure Injury Prevalence
0
0.5
1
1.5
2
2.5
3
3.5
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
% o
f sur
veye
d pa
tient
s with
pre
ssur
e in
jury
Quarterly Rate National Mean (NDNQI) Stage 3 + 4 Pressure Injury PrevalenceNDNQI Benchmark for Total Pressure Injury Rate only 14
Medication Administration Barcode Use
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
% B
arco
de U
se
Clinical Center Rate Goal
Beginning Q1 CY 2020 contrast media excluded from KBMA data
Emergency Response • Code Blue and Rapid Response
• Types of Patients • Types of Events • Patient Disposition
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Code Blue Response: Types of "Patients"
Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020 TotalInpt 23 21 15 23 82Outpt 21 14 19 20 74Employee 13 7 14 12 46Visitor 2 5 5 4 16Incorrect Calls 0 0 0 0 0
0
50
100
150
200
250N
umbe
r
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Code Blue Response: Types of Events
Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020 TOTALBrain Code 6 0 3 9Arrest 0 1 1 5 7Acute Emergency 34 19 29 15 97Stable Event 25 21 23 36 105
0
50
100
150
200
250N
umbe
r
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Code Blue Response: Patient Disposition
Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020 TOTALTransfer to ICU 17 17 9 12 55Transfer to OSH 16 12 21 13 62Remained on Unit 18 11 15 22 66Expired 0 1 0 0 1Released 1 2 2 3 8Other 7 4 6 9 26
0
50
100
150
200
250N
umbe
r
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Rapid Response Team: Patient Disposition
Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020 TotalICU 7 9 4 8 28Unit/Other 1 2 2 2 7Remained on Unit 8 31 10 15 64
0
20
40
60
80
100
120N
umbe
r
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Blood and Blood Product Use • Crossmatch to Transfusion (C:T) Ratio • Transfusion Reaction by Class • Unacceptable Blood Bank Specimens
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Crossmatch to Transfusion (C/T) Ratio (The NIH CC goal is to have a C:T ratio of 2.0 or less. Monitoring this metric ensures that blood is not held unused in reserve when it could be available for another patient.)
0.00
0.50
1.00
1.50
2.00
2.50
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
C/T Ratio CC C/T Ratio Goal
Cros
smat
ch to
Tra
nsfu
sed
Uni
ts R
atio
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Transfusion Reactions by Class
0.00%
0.05%
0.10%
0.15%
0.20%
0.25%
0.30%
0.35%
0.40%
0.45%
0.50%
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
Perc
ent o
f Tra
nsfu
sions
Anaphylactic Other Febrile, Nonhemolytic Hemolytic, Septic, Anaphylactoid, and TRALI23
Unacceptable Blood Bank Specimens
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
Perc
ent U
nacc
epta
ble
Spec
imen
s
% Specimens with Collection Problems CC Threshold24
Clinical Documentation • Medical Record Completeness
• Delinquent Records • “Agent for” Countersignature Adherence • Unacceptable Abbreviation Use
• Accuracy of Coding
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Delinquent Records (>30 days post discharge)
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
% R
ecor
ds D
elin
quen
t Afte
r 30
Days
% Records Delinquent Joint Commission Benchmark26
"Agent for" Orders Countersignature Compliance
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
% V
erba
l Ord
ers S
igne
d in
72
Hour
s
% of Compliance CC Goal27
"Do Not Use" Abbreviation Adherence
75%
80%
85%
90%
95%
100%
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
% A
ppro
pria
te U
se o
f Abb
revi
atio
ns
Compliance with Abbreviation Use CC Goal28
Accuracy of Record Coding
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
% A
ccur
acy
of C
odin
g
Accuracy of Coding CC Goal29
Employee Safety • Occupational Injury and Illness
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Occupational Injuries and Illnesses for CC Employees
0
5
10
15
20
25
30
35
40
Q1 CY 2019 Q2 CY 2019 Q3 CY 2019 Q4 CY 2019 Q1 CY 2020
Num
ber o
f Cas
es
TRC ORC DAFW DJTR DART
TRC: Total Recordable Cases; ORC: Other Recordable Cases; DAFW: Days Away From Work; DJTR: Days Job Transfer, Restriction; DART: Days Away, Restricted or Transferred (DAFW + DJTR)
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Percent of Occupational Injuries and Illnesses Jan - Mar 2020 n= 21
Musculoskeletal 43%
Wounds 24%
Ergonomic 10%
Other 24%
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Ergonomic10%