ClickLearn for Microsoft Dynamics...1 2 3 Availability Web-based portal with all instructions and...
Transcript of ClickLearn for Microsoft Dynamics...1 2 3 Availability Web-based portal with all instructions and...
Our mission
Making Partners & organizations more successful with their
Microsoft Platform investments
2010-2019
We started out with a vision of completely re-thinking the way
learning could be created, maintained and consumed by
corporate employees, from inside their business critical systems.
Our mission is simple:
About ClickLearn
2010 Founded in 2010 after 4 years of core product R&D.
50 Employees with headquarters in the heart of Copenhagen City, Denmark.
3Offices inCopenhagen, DenmarkFlorida, United StatesAhmedabad, India
#1 - Fastest growing IT company#13 - Fastest growing company overall
#3 - Fastest growing IT company#12 - Fastest growing company overall
1000Europe’s FastestGrowing Companies
2019#136 - Fastest growing Company in Europe
Provide intelligent user adoption and superior learning experiences
for end-users across platforms and language barriers
ClickLearn at a glance
Auto translate instructions and video narration intomore than 45 languages and dialects
Produce seven learning formats from a single source
Turn any process into an on-screen live assistant
Replay instructions to automatically capture systemupgrades and changes to the business processes
Use built-in Learning Analytics to collect feedback,ratings and tracking on all usage of the learning portals
Record
Simply click through theprocesses in your systems
Produce
Produce multiple outputs with a single click
Publish
One-click publish to thecloud or on-premise› ›
Business platform connectors
From zero to e-learning in minutes
41 CountriesThe Americas, Europe, Africa, Asia, Oceania
346Corporate CustomersOrganizations using ClickLearn to deliver continuous learning internally
119Microsoft Partners.Organizations using ClickLearn to deliver User Adoption and Learning as a service for clients
41% The Americas
59% Europe, Middle-East, Afria, Asia, Oceania
Where is ClickLearn used ?
Who benefits from using ClickLearn ?
EmployeesMaking end-users adopt, learn and
master the software faster
ManagementMaking management more successful
IT and SupportMaking IT and support more successful
“Reduce our cost and resources, needed to
support recurring issues”
“Build my skills and keep me current, to allow me
to achieve more.”
“Minimize the risk of business transformation projects, and maximize
our profitability”
Solution OverviewCore values you get with ClickLearn
Not a prediction. Fact!
75% of business transformation projects
don’t deliver value according to study by
Gartner ―› because of low user adoption
Why are 25% of all business transformation
projects successful?
ClickLearn’s three principles of Intelligent User Adoption
Subjective observation Objective monitoring
Quality Relevance
Availability
Customersuccess
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Quality
Walk through the process once
Get consistent high-quality user instructions using the same language no matter who is authoring
Formatted to align with your corporate identity
ClickLearn writes the Instructions, not youSave 80% of your time on writing and formatting materials
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Relevance
The unique REPLAY technology re-captures any process
Click-and-Continue fixes your broken processes
Save and produce to update all changed materials
ClickLearn keeps all materials currentKeep your learning materials relevant and current after upgrades, modifications and process changes
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Availability
Web-based portal with all instructions and links to other formats.
Microsoft Word and PDF files for offline reading.
Microsoft PowerPoint presentation with full screenshots.
Walkthrough video of the entire process.
Interactive Try It video that functions as a complete simulation.
Interactive Test me video with scoring and SCORM compliance.
An on-screen assistant that guides the users within the live system.
ClickLearn Assist can be used in on-boarding scenarios and for complex
but infrequently used processes.
Produce instructions in many formatsEvery recording produces seven learning formats, available in multiple languages
Multi-language learning comes built-in.
Replay instructions in any UI language and ClickLearn translates.
Video narration is automatically translated to 45+ languages.
ClickLearn Learning analyticsCollect and measure both objectively and subjectively
AnalyticsThe end-users are always first-in-line to experience any misalignment
between standard operating procedures and the reality of the
business.
Comments and ratings are built-in to every instruction
Track the usage of all the learning formats
Track the usage of search terms
Moderate and act on feedback & ratings
Objective analytics will uncover where action and changes are needed
Analytics can be collected in the ClickLearn ContentCloud™, within a private environment or any SCORM compliant Learning Management System (LMS)
Processes cross application boundariesClickLearn follows the user between applications
End-to-end
ClickLearn offers a wide range of connectors
• Microsoft Dynamics 365|CE|BE|FO
• Microsoft Power BI
• Microsoft Power Apps (Model & Canvas)
• Microsoft Office and SharePoint
• Generic or custom Windows Apps
• Generic or custom Web Apps
• SAP, Oracle and IFS Applications
Anyone can deploy a learning portalNo complexity. No infrastructure. No consultancy costs.
Publishing
Everything is self-contained with no dependencies on IT-infrastructure
Can be deployed on-premise or in the ClickLearn ContentCloud™
Deployment complexity is reduced to a simple copy/paste operation
Licensing & Pricing
ClickLearn Editions
Every edition of ClickLearn provides free, unlicensed distribution of the learning materials, to all employees within the boundaries of the distribution rights
Service provider Edition for Microsoft PartnersUnrestricted and unlimited worldwide distribution rights
Corporate EditionFree distribution to any employee within one legal corporate entity
Enterprise EditionFree distribution to any employee in any subsidiary within a corporate structure of companies
Elements in a ClickLearn License
There is a 20% annual maintenance fee on licenses, authors and distribution.The maintenance fee covers software updates, updates to newer versions of your business systems and all our customer care services and support is delivered free of additional charges
Paid Cloud Subscriptions
ClickLearn VoiceCloud™
Translation services
ClickLearn ContentCloud™
Free Cloud Subscriptions
This model provides you with a fixed TCO and allows you to scale with no further future costs
Connectors (the systems you need to provide instructions for)
Author licenses are based on concurrent usage
Authors (People using ClickLearn to create materials)
Free Customer Care services
Customer Care
Unlimited instructor-led online training that keeps new and existing ClickLearn authors productive
Consultancy on eLearning best-practices, Corporate branding and publishing
Access to self-paced training on the ClickLearn Cloud portal.
Unlimited priority technical support
Automated software updates that keeps everyone on the latest version
Included within the 20% annual maintenance fee
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License model summary
Licenses are a one-time flat fee + an annual maintenance fee of 20% from year two onwards
Licenses include free distribution of learning materials to any employee or client within your distribution rights
Author licenses are not named, but based on concurrent usage. Five author licenses, mean five people can author materials at the same time.
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The number of end-users in your customers organization (No CAL’s)
The number of instances / databases your client might have (No Server instance or database licensing)
Any specific version of the systems
Licenses are not based on...
License model summary
ExperienceClickLearn
See ClickLearn in action in our webinar serieswww.clicklearn.com/webinars
14-day free trial license + free trainingSend a request from www.clicklearn.com/try
Download and share product sheetsOverview: https://www.clicklearn.com/go/productsheetBenefits: https://www.clicklearn.com/go/painkillersConnectors:https://www.clicklearn.com/go/connectors
EngageYou will receive a package with information:
www.clicklearn.dk
Michael RandrupManaging Director
+45 26 30 00 18
Reach out to me, if you have any questionsFeel free to connect on LinkedIn:
https://www.linkedin.com/in/michaelrandrup
• ClickLearn presentation (this one)
• Pricing sheets
• White paper
• Case Study
Download from https://www.clicklearn.com/dynamics/microsoft-customer-success-managers