Clever University - Level 1: SIS and Clever Basics

13
University Leve l 1

Transcript of Clever University - Level 1: SIS and Clever Basics

Page 1: Clever University - Level 1: SIS and Clever Basics

UniversityLevel 1

Page 2: Clever University - Level 1: SIS and Clever Basics

Agenda

• What does Clever do?

• What is the Clever Dashboard?

• How does Clever protect student information?

• How does Clever support schools and partners?

Page 3: Clever University - Level 1: SIS and Clever Basics

What does Clever do?Clever standardizes data from SISs and facilitates secure sharing with applications.

Data moves through a consistent process:1 Data extracted from SIS

2 Data processed and stored in Clever

3 Data pulled by application partners

1

2

3

[data] [data]

For more information visit Clever Help Center:About Clever

Page 4: Clever University - Level 1: SIS and Clever Basics

Student Information

Systems

For more information visit Clever Help Center:Clever SIS syncs

Store demographic, schedule, attendance, and assessment data

Managed at the district level

Student Information Systems (SIS) BasicsClever is compatible with all SIS

Page 5: Clever University - Level 1: SIS and Clever Basics

What does Clever do?Two SIS sync methods

For more information visit Clever Help Center:About Clever

Auto (“Pull”) SFTP (“Push”)

• Automatic exports data from SIS using read-only admin account

• Districts don’t transfer data files; Clever “pulls” authorized data

• Requires district-level admin access and minimal IT support

• Limited customization possible in exported fields

• Secure data transfers

• District performs CSV export and uploads “pushes” files to Clever

• Not necessary to provide Clever access to the SIS

• Requires district-level IT admin with decent technical fluency

• Greater potential to customize exported fields

• Secure data transfers

Page 6: Clever University - Level 1: SIS and Clever Basics

What is the Clever Dashboard?Partners can view and manage their data in the Dashboard

1

1

2

District overview

Data Browser

https://account.clever.com

2

Page 7: Clever University - Level 1: SIS and Clever Basics

District details are accessible from the dashboard

Click district name to view:

• Sync status• Contact Info• “OAuth” Token

1

Page 8: Clever University - Level 1: SIS and Clever Basics

Partners can browse data and data warnings for each district

Browse this district’s data

1

View this district’s data warnings

Browse this district’s data

FULLY OPERATIONAL PENDING ERROR

Page 9: Clever University - Level 1: SIS and Clever Basics

Partners can browse all data they have access to in Clever

Can filter and browse by:• school• teacher• section• student

2

Page 10: Clever University - Level 1: SIS and Clever Basics

How does Clever protect student information?

For more information visit the security page of our website.

• Clever is fully committed to student data privacy– Districts have full control over their data, what they send to Clever and

how to share their data – Clever only syncs standard rostering data (no grades, attendance, health

records, etc.)– Clever will never use or sell student information for marketing or other

purposes– Clever is 100% FERPA compliant

• Student data privacy best practices – Don’t send passwords or Personally Identifiable Information (PII) over

email– Discourage district use of Social Security Numbers

Page 11: Clever University - Level 1: SIS and Clever Basics

Clever’s School Experience Team is committed to district and partner success

*Business hours. For escalation CC Clever Account Manager.

Carrie AbendCristin Quealy

Ticket Priority

Description 1st Response*

Urgent • Clever system outage; API not functioning - users unable to log in, partners unable to pull data from API

Acknowledged immediately

High • Individual school sync not functioning or not visible to partner app

• SFTP file upload issues, errors

4 hours

Normal • Missing or incorrect data preventing use of partner app

• Custom field mappings

4 hours

Low • Non-blocking issue 24 hours

Hours: 7am – 5pm Pacific, Mon-Fri

Maya Sussman Amelie Zeng Megan Keir

Help Center: support.clever.comEmail: [email protected]: (800) 521-6516

For real-time Clever performance, subscribe to Clever Status Page

Page 12: Clever University - Level 1: SIS and Clever Basics

Best Practices for a Great Support Experience

• Leverage the Dashboard– There’s a lot you can learn from your Clever Dashboard! – Explore the data being shared with you, as well as district sync status

• Collaborate Early and Often– Bring us in early, and let’s work together! – We often see issues and ask questions related to Clever that partners

might not. We’re here to help, so please don’t hesitate to ask.

• Visit the Help Center!– 24/7 access to the most common FAQs!– support.clever.com

Page 13: Clever University - Level 1: SIS and Clever Basics

University

Questions?

https://[email protected](800) 521-6516