Cleaning Division Induction

Your Job Role: Cleaner • Your job location and hours could change depending on the nature of your work.

• If you are a casual worker you will be advised of the approximate work hours and the location when offered and assignment.

• If you are a casual worker you are free to turn down work if you choose to

• The hours of work may be changed at the discretion of the organisation

• You are paid by the hour

• You need to accurately complete your hours worked each day on a time sheet

• Payment is made monthly with our payroll run on or around the 5th of the Month, your timesheet needs to be in the office by the 29th of the month

The type of work the Cleaning Division carry out means that you may need to cover other cleaners when they are off work (mobile or static), one off cleaning jobs, builders cleans and static work depending which contact you work on.

If you have any questions please speak to your supervisor or contact the office on 0114-2611333

What a good job looks like

• Arrive on time and leave on time

• Use the right cleaning chemicals and equipment for the job. Your supervisor will show you how

• Do the job right first time every time

• Do the work better than the customer can do it themselves

• Pay attention to the detail of your work:

• Remove all dirt, dust, debris and rubbish

• Remember to look up for cobwebs!

• Leave floors clean and dry

• Keep cleaning equipment clean: you can not clean with dirty equipment or mop water!

At Cinderella we pride ourselves on delivering a good quality cleaning service. Through the hard work of our team we have won a reputation as a good supplier with our customers. This has enabled us to grow, recruit more employees and offer job security to everyone in our organisation.

To deliver a good quality cleaning service you need to:

Keeping yourself and other people safe

As we work in many different buildings during our day to day work, it is important that we ensure that as well as ourselves, other people using these buildings are not put in danger by our work. Before starting a job think how it affects others using the building, and take appropriate action to prevent anyone coming to harm:

• Make sure you or your equipment does not create a trip hazard

• Display wet floor signs whilst you mop if other people have access to the area

• Display wet floor signs in areas where your work may create a slip hazard

• Make sure floors are not left slippy after mopping: dry them with flat mop after wet mopping

• Mop up any spillages

• Do not spill water outside or mop outside in freezing conditions

• Do not leave cleaning chemicals or equipment unattended

• Park vehicles with consideration to other people

• Remember some people are more vulnerable: for example children or the elderly

Threatening situations

• If another person at work makes you feel threatened please report this to your supervisor or manager

• If the person or situation is with regard to a building that you are working in or around, pack up your equipment and remove yourself to safety first

Working Safely with Cleaning Chemicals

• Only use the cleaning chemicals that we supply

• If you have not been trained how to use a cleaning chemicals STOP & ASK

• Store cleaning chemicals in the original container or the dilution bottle

• Our cleaning chemicals may be given to you ready diluted into spray bottles, ensure that the bottle has the correct label for the product

• If a chemical requires dilution follow the instructions on the bottle or given to you

• NEVER mix two cleaning chemicals together

• NEVER eat or smoke around cleaning chemicals.

• NEVER leave unattended cleaning chemicals lying around

• Wash your hands after using cleaning chemicals; particularly before eating or smoking

• Wear PPE such as gloves or eye protection as directed

• If you spill a cleaning chemical mop it up immediately

• If you spill a chemical on you wash it off immediately

• If you splash a cleaning chemical in your eye rinse with clean cold water.

• NEVER eat or swallow cleaning chemicals

• Avoid contact with the skin and eyes

The cleaning chemicals we use

BIN DEODORISER (Fresh Wild Lemon) This product is used to clean the bins & the floor of the bin stores. • Household Rubber Gloves recommended. • The product is heavily diluted (2%) in a bucket: 4 pumps to make up a 5L bucket. • The content is then tipped in bins, agitated using a brush then the bin content is

tipped out. • On the floor the content of the bucket is emptied out and then scrub on before

being left to air dry.

BRASSO This product is used to clean and polish brass. • Wear gloves when using this product. • Shake container well to ensure solution mixed properly. • Using a soft cloth (or soft tissue paper) pour a small amount onto it & apply to the surface you

are trying to polish. • Use small circular motions in small areas until it is polished to the point you like.

JANGRO AIRFRESHENER • Ready diluted, use in 750ml labelled bottle. • For use in all areas and can be lightly sprayed on to upholstery

This product is used for cleaning toilets. • Household rubber gloves are recommended for use with this product. • Avoid contact with eyes and skin, wear eye protection if there is a risk of splashing . • Use undiluted for cleaning toilets with a toilet brush. • Pour a small amount down the bowl and scrub with a toilet brush.

PERFUMED TOILET CLEANER (JANGRO)

W1 WASHROOM CLEANER AND DESCALER • Disposable gloves to be worn • Product is diluted 1x dose from the cap into the trigger spray, and topped up

with water. 2x doses into 5L of water in a mop bucket • Can be used on toilets, urinals and heavily soiled washroom floors

CAR SHAMPOO

This product is used to clean vehicles • Dilute 50 ml per 5L of warm water • Apply generously using a sponge or cloth. • Rinse vehicle with clean water & allow to dry.

H2 INTERIOR HARD SURFACE CLEANER • Disposable gloves to be worn • Product is diluted 1 dose from cap into trigger spray and topped up with water, 2 doses

from cap into a bucket with 5L of water

• Can be used on paint work, glass, stainless steel, sinks, baths, showers, tiles and floors.

Cleaning Cloth Colour Codes

Colour coded cloths are used in different areas to stop the transfer of bacteria from one surface to another. For example to stop people accidentally using a cleaning cloth on a toilet, then using the same cloth in a kitchen.

RED CLOTHS are used for toilets, toilet floors & urinals YELLOW CLOTHS are used for washbasins, washroom surfaces & walls BLUE CLOTHS are used for general areas, offices, window sills, fixtures GREEN CLOTHS are used for kitchens, canteens, bar areas & food preparation areas

Washroom & toilet cleaning kit

Red Cloths x 2

Yellow Cloths x 2

Red Mop x 1

Red mop bucket x 1

Toilet cleaning brush

Perfumed toilet cleaner 1 litre bottle

Blue disposable nitrile gloves

H2 – Hard Surface Cleaner

W1 – Washroom Descaler

Cleaning Toilets

• Put on your Blue disposable nitrile gloves • Remove everything from around the toilet as water may splash on them • Flush the toilet with the lid down to prevent splashing or spraying. • Squirt some perfumed toilet cleaner into the bowl; try to direct as close to the toilet rim as

possible. Leave it to work, or spray with W1 descaler & Cleaner. • Clean the exterior of the toilet using a red cloth & W1 descaler & cleaner. • Start at the top to prevent dripping onto already clean surfaces. • Next clean the outside lid of the toilet. • Finally wipe the bowl, starting with the sides and front before cleaning the bottom edges

where the toilet meets the floor. • Raise the seat: spray the seat, inside lid & rim of the toilet with W1 descaler & cleaner. • Wipe down the lid, seat & hinges. Some toilets have hinges that will pop open to allow

better access for cleaning. • Now clean the inside of the bowl: use a toilet brush to scrub under the toilet rim (check

that grime is removed) then scrub the rest of the bowl and the hole at the bottom of the toilet.

• Flush the toilet with the lid down. • Wipe up any drips or spills

DO NOT USE SPONGES TO CLEAN TOILETS they can be a breeding ground for bacteria.

Working Safely with Electrical Equipment

Only use equipment once you have been trained. If you are unsure ask your supervisor. Visually check the condition of all cleaning equipment. Do not use the equipment if damaged or faulty. Label it as faulty & report it to your supervisor for repair.

CHECKS FOR ELECTRICAL EQUIPMENT • The casing of the equipment is not damaged or broken • The plug is in good condition • The cable is fitted securely into the plug with no coloured wires visible • The whole length of the cable is not damaged; the coloured wires should not be visible. • The on/off switch and any safety stops work properly.

SAFE USE OF ELECTRICAL EQUIPMENT • Don’t overload electrical sockets or extensions • Always fully uncoil electrical cables or extension reels before use. If you do not uncoil them the cable becomes

very hot during use and will melt or ignite. • Always ensure that your hands are dry before plugging in, unplugging or using electrical equipment. • Do not splash water on electrical equipment, or use vacuums to suck up water, unless they are wet and dry

vacuums. • When using equipment with electrical cables ensure that the cable does not pose a tripping hazard to either

your self or to other people. • Turn off any equipment and unplug it after use. Never leave any equipment plugged in over night or when you

have finished work • Store electrical cables safely after use to prevent them becoming tangled, twisted or a tripping hazard. Take care

with the back pack vacuums not to coil the cable in too tight a circle as it becomes permanently twisted and poses a fire hazard.

Using Vacuums

Cinderella uses two main different types of vacuums for cleaning:

UPRIGHT VACUUM • Used for cleaning carpeted floor areas apart from stairs. • It is powerful and has brushes to help beat the carpet as you vacuum. • This vacuum has wheels to help move it around

BACK PACK VACUUM • Worn as a back pack and used to vacuum stairs. • Adjust the straps of the back pack so it fits you snugly. • Empty the bag at regular intervals to prevent it becoming heavy • Take care where you place the electrical cable so as not to cause a trip hazard on stairs. • Take care with the back pack vacuums not to coil the cable in too tight a circle as it becomes permanently

twisted and poses a fire hazard. • Take care not to trap the cable (for example in doors) as you may pull it & damage it

The vacuum cleaners that Cinderella supplies are dry vac’s only. Do not use them for sucking up water.

Our vacuums have bags (they are not bag less) which will need emptying when full. Switch off and unplug the vacuum before emptying and replacing the bag. Make sure that you use the right type of vacuum bag as each model uses a different one. Never use the electrical cable or hose to move them; it will cause damage.

PRACTICE GOOD HAND HYGIENE • Wash hands after contact with contaminated items, such as rubbish bins and cleaning cloths; before preparing

food.& before eating; after using the toilet or clearing up spillages and after handling pets or pets’ items • Cover any cuts or grazes with waterproof plasters Washing hands with soap & water

Using alcohol based hand sanitizer: hands should not be visibly dirty.

Slips, Trips and Falls

• This is the most common cause of major accidents in the UK

• Nearly 10,000 a year result in a broken bone

• About 40% of all reported injuries to members of the public are because of this

COMMON CAUSES

• Leaving mopped floors wet

• Leaving obstacles in the way

• Trailing electrical cables

• Wearing unsuitable footwear

HOW TO AVOID SLIPS, TRIPS & FALLS

• Use the right amount of the right cleaning product

• Wring out your mop well when mopping & use a flat mop to dry floors after wet mopping

• Work from top to bottom when mopping stairs: keep on the dry section

• Wear sensible footwear

• Display a wet floor sign when mopping or when you work might make somebody slip

• Clear up spillages promptly

• Keep your work area tidy, and put equipment where it won’t cause a trip hazard

• Keep electrical cables out of peoples way (close to walls, down stair centres etc.)

• No wet mopping of external entrances in icy weather.

Working at height

• Falls are the most common cause of death at work in the UK

• You don’t have to fall very far : about 75% of serious injury caused by falling from below head height

What Is Working At Height

• Any place (including at or below ground level) where a person could fall a distance and injure themselves or others.

• That includes standing on a foot stool or a chair (please don’t stand on chairs!) Keep Yourself Safe • Avoid work at height where possible: use a feather duster, an extension pole or

reach & wash • THINK before working at height • Use appropriate equipment, check it is safe and ensure you are trained before using

it. • Are the environmental conditions safe: weather, floor surface etc. • Do NOT use ladders or step ladders unless you have been trained. • NEVER stand on an object or structure unless the risk assessment says it is safe to

do so(e.g. wall, desk, chair) • Do you have a medical condition or take medication which makes it unsafe to work

at height? If so STOP & inform your manager. • If you are not sure STOP & ASK

Use of step ladders and footstools

As a contract cleaner you will not be permitted to use standard ladders. However you may from time to time need to use footstools or a step ladder. You must be trained and competent to use this equipment and always check the equipment is safe before using it.

• Stop and think about the job: if it is possible to do it from the ground do so

• Ladders are only used for short duration work (30 minutes or less)

• Only use ladders if you are trained and competent: if you are unsure STOP & ASK

• Always check the condition of your step ladder before using it:

• no cracks, corrosion, no missing rungs

• none of the rungs or stiles are bent or damaged

• there are no sharp edges or dents

• foot pads are all present and in good condition

• The step ladder should be clean, and all feet should be in contact with the ground.

• Is the environment safe to use a ladder? • No adverse weather such as ice, high winds or thunder storms • No vehicles which could knock you off your ladder • No power lines or other powered equipment you or your ladder could come within 6m of • Are people likely to walk under your ladder or open a door or window & knock you off your ladder? • Is your foot wear safe & in good condition?

Step ladders should not be used as a means to access another level: they can

become unstable when stepping on or off them.

Always position the step ladders safely • Fully extend and engage the locking device

• Position on a firm flat and stable surface which is not slippy.

• On the ground not on other objects to gain height: never on moving objects • On the feet: the ladder should never be supported by the rungs. • All feet should be on the ground and the step ladder should not rock.

• Never against unlocked doors or in an environment where you may be knocked off (unless preventative action to prevent an accident is in place)

Ground conditions are safe • The floor is level & solid so the ladder will not sink • The floor can take the weight • Is the floor wet or likely to be slippy? • Is a ladder accessory needed (for example a stop mat) or can the ladder be tied?

Always use them safely • Fully extend and engage the locking device

• Face the ladder & use both hands when climbing the ladder and keep three points of contact with the ladder when working from it. Climb the steps not the cross braces at the rear.

• Do not stand on the top two rungs of step ladders: they are your hand holds

• Do not overreach: keep your belt buckle within the styles. If you can not reach come back down and reposition

• Avoid side on working

• Do not carry heavy items up step ladders

• Do not stand on windows sills, door sills or other unsuitable structures not designed to take your weight.

• Never move a ladder or extend it whilst someone is on it

• Never slide down the stiles

• Do not leave step ladders unattended

Driving Company Vehicles Only authorised drivers are permitted to drive Cinderella or Elev8 company vehicles. If you have not been authorised you may not be insured. To become authorised you need to: Complete a drivers risk assessment

• Produce the paper copy of our driving licence (original). If you have points or convictions we may need to check with our insurance .

• Read and sign the company vehicle policy

• Read and sign the insurance excess document

• Produce your driving licence for checking every six months

When driving Cinderella vehicles always drive within the law and following the highway code. Remember:

• Always wear a seat belt

• No smoking in company vehicles it is against the law

• Report any accidents immediately and complete an accident form

• Report any damage or concerns about your vehicle to the office

• To sign out the vehicle keys and sign them back in at the end of your shift

• That any parking tickets, speeding fines or other driving penalties are YOUR responsibility

• Your personal possessions are not covered by our insurance, please keep them safe

Our vehicles are fitted with trackers.

Our vehicle insurance does not cover your personnel belongings: do not leave valuables in unattended vehicles.