ORGANIZATION AND MANAGEMENT

Classification of ManagersCOMPETENCY CODE: ABM_AOM11-Ia-b-1

ORGANIZATION AND MANAGEMENT

By the Numbers…

8% of job applicants say that a good rapport with the manager is most important when considering a new employer.

42% of individuals ages 18–34 say they do not want to become a manager.

28% of people would lay off/fire their boss if given the option.

51% of workers say they do not have qualified managers.

52% of workers say their boss is likable.

35% of employees who have quit their jobs say it’s because of unhappiness with management.

ORGANIZATION AND MANAGEMENT

Who are Managers?

ORGANIZATION AND MANAGEMENT

Who are Managers?

ORGANIZATION AND MANAGEMENT

Who are Managers?

A manager is someone who coordinates and oversees the work of other people so that organizational goals can be accomplished. A manager’s job is not about personal achievement — it’s about helping others do their work.

Management, Robbins & Coulter, pp. 34

ORGANIZATION AND MANAGEMENT

Classification of Managers

TopManagers

Middle Managers

First-line Managers

Non-Managerial Employees

3 Levels of Management

ORGANIZATION AND MANAGEMENT

Classification of Managers

1. First-line Managers.- manage the work of non-managerial

employees who typically are involved with producing the organization’s products or servicing the organization’s customers.

- may be called supervisors or even shift managers, district managers, department managers, or office managers.

ORGANIZATION AND MANAGEMENT

Classification of Managers

2. Middle Managers.- manage the work of first-line managers

and can be found between the lowest and top levels of the organization.

- they may have titles such as regional manager, project leader, store manager, or division manager.

ORGANIZATION AND MANAGEMENT

Classification of Managers

3. Top Managers.- are responsible for making organization-

wide decisions and establishing the plans and goals that affect the entire organization.

- These individuals typically have titles such as executive vice president, president, managing director , chief operating officer, or chief executive officer.

ORGANIZATION AND MANAGEMENT

Where do Managers Work?

A manager works in an organization.

An organization is a deliberate arrangement of people to accomplish some specific purpose.

Management, Robbins & Coulter, pp. 35

ORGANIZATION AND MANAGEMENT

3 Common Characteristics of an Organization

DistinctPurpose

People

DeliberateStructure

ORGANIZATION AND MANAGEMENT

3 Common Characteristics of an Organization

1. Purpose – typically expressed through goals (or Mission) that the organization hopes to accomplish.

MISSION VISION CORE VALUESWhat you want to do What you want to become How would you do it

ORGANIZATION AND MANAGEMENT

3 Common Characteristics of an Organization

2. People – what it takes to perform the work that’s necessary for the organization to achieve its goals.

ORGANIZATION AND MANAGEMENT

3 Common Characteristics of an Organization

3. Structure – all organizations develop some deliberate structure within which members do their work.

ORGANIZATION AND MANAGEMENT

[ end of lesson ]