Clarifications regarding RSCB/RECON/21-22/01 Sr Page Point ...

Clarifications regarding RSCB/RECON/21-22/01

Sr

No

Page

#

Point /

Section#

Clarification

point as stated

in tender

document

Query/ Suggestions Clarifications from bank side

1 7 1.

INVITATI

ON FOR

BID (IFB)

& NOTICE

INVITING

BID (NIB)

Bid Fee & RISL

Processing Fee

Bid Document

fee is

Rs.5,000/-

RISL

Processing fee

is Rs.500

However on Page

number 8 under

sl.no.3.2 “In addition to

Bid Form Fees,

Processing Fees of

Rs.1000.00/

Rs.500.00 has to be

deposited by way of

D.D in+ favor of M.D,

RISL before

opening of the

Technical Bid”

Kindly confirm whether

the total amount

payable is Rs. 5,500 or

1,500?

Rs.5,500 payment is to be

made towards bid fee & RISL

processing fee.

2 12 10.

Offices

The bidder

should have

permanent

office in India

with easy

access. The

bidder should

have branch/

service centers

in Rajasthan. If

the bidder do

not have

branch/ service

centers in

Rajasthan, then

bidder shall

submit self

declaration

signed by

authorized

signatory,

certifying that

the bidder shall

open an office

in Rajasthan

within 90 days

of the receipt of

the PO/WO.

Since the propose

solution is to be

carried out on OPEX

model at Vendors

premises. If we

emerge as L1 Bidder,

we propose to offer

services from our

Mumbai Office. We

shall designate one of

our staff member to

co-ordinate with Bank

daily for smooth

operations.

As the bid is in OPEX model,

the criteria of having

branch/service center in

Rajasthan may be considered

for exemption.

3 13 4. SCOPE

OF

1) p. Bidder

shall conduct

In case of major

changes required that

As per RFP, reconciliation of

other payment channels which

WORK,

DELIVER

ABLES

AND

TIMELINE

S

reconciliation of

other payment

channels which

bank may join

during of the

contract period

will change the

application logic or

reconciliation process

or the reporting

formats, the successful

bidder will follow the

Change Management

Process and place

before the Bank the

efforts estimates with

applicable

commercials that will

be discussed with the

Bank depending on

the complexity of the

change.

banks joins during of the

contract period may have to be

done by the bidder without any

additional cost to bank.

4 13 4. SCOPE

OF

WORK,

DELIVER

ABLES

AND

TIMELINE

S

2) The bidder

shall provide

complete

software

solution &

network for

reconciliation of

RTGS, NEFT,

NACH, NECS

etc. with RBI,

NPCI, CBS etc.

We need more clarity

on this point as the

proposal is for hosted

model.

As per RFP, all services are in

scope of the bidder.

5 13 4. SCOPE

OF

WORK,

DELIVER

ABLES

AND

TIMELINE

S

3) Network

connectivity

between Data

Center of

Cooperative

banks & Data

Center of

vendor shall

also be in the

scope of

vendor. The

network

bandwidth

should be such

that response

time of each

transaction is

less than 5

seconds

(Minimum 5

MBps).

Request the Bank to

bear the connectivity

cost. Also let us know

where the DR is

located.

As per RFP, all services are in

scope of the bidder.

6 14 5) User

Acceptanc

e Test &

Project

1. Supply,

installation,

testing,

commissioning

Request the Bank to

allow 12 week’s time

for the date of

acceptance from the

As per RFP, all services to be

integrated in 4 weeks from

date of PO.

Deliverabl

es

of

Reconciliation

Solution along

with complete

software & real

time dashboard

along with

management

panel for

monitoring

transactions

and

reconciliation of

RTGS, NEFT,

NACH, NECS

etc. with RBI,

NPCI, CBS etc.

(including

network

connectivity

between DC of

Bank & vendor)

PO instead of 4

weeks. This request is

being made as we

have to carry out Gap

Study. Also will

discuss with the Bank

the moralities of

sharing the file

formats.

7 14 5) User

Acceptanc

e Test &

Project

Deliverabl

es

Monthly

reconciliation

services for

RSCB & 29

DCCBs (on per

transaction

basis)

Monthly

Bank has mentioned

as Monthly basis.

Reconciliation is being

carried out on daily

basis and need clarity

how it is been stated

Monthly.

Reconciliation is done on daily

basis but project deliverable

for for billing purpose is to

done on monthly basis.

8 14 5) User

Acceptanc

e Test &

Project

Deliverabl

es

ATM

reconciliation &

EJ Pulling

Monthly

EJ Pulling function is

the responsibility of the

ATM managed

services vendor & not

the recon vendor. SLA

is between Managed

services vendor and

Bank and not with

Bidder. Whether the

ATM managed service

provider will provide

access to successful

vendor to pull out the

EJs.

In respect of branches

where the cash is

managed by the

branch, how the EJ’s

will be made available.

ATM reconciliation is

being done on daily

Daily EJ pulling will be in

scope of bidder.

basis. We need EJs

from the vendors to

carry out this task and

also to resolve

Customer Complains if

any. Request the Bank

to clarity the reason

that why it has been

stated monthly.

9 14 18)

Payments

a) Payment will

be made on

monthly usage

of services, on

submission of

original invoice

(in two copies)

in specified

format along

with

RTGS/NEFT

bank account

details

(imprinted on

Invoice itself) of

the

supplier/service

provider.

Request the Bank to

make payment with 15

days from the date of

Invoice.

As per RFP, payment will be

done on monthly basis.

10 16 5.

INSTRUC

TION TO

BIDDERS

(ITB)

Nominal

membership:

The successful

bidder is

required to

become a

nominal

member of the

bank.

Define Nominal

member and the

criteria to become a

nominal member. We

need more clarity on

this.

As per RFP, The successful

bidder is required to become a

nominal member of the bank.

11 23 18)

Evaluation

&

Tabulation

of

Financial

Bids

f) the offers

shall be

evaluated and

marked L1, L2,

L3 etc. L1

being the

lowest offer and

then others in

ascending

order in case

price is the only

criteria, or

evaluated and

marked H1, H2,

H3 etc. in

descending

Kindly provide the

weightage percentage

of Technical and

Commercial to be

consider for evaluation

of Bid.

Financial bids of only

technically qualified bidders

shall be opened.

order. In case

quality is also a

criteria and the

combined score

of technical and

financial

evaluation is

considered;

12 28 29)

Execution

of

agreemen

t

d) The bidder

will be required

to execute the

agreement on a

non-judicial

stamp of

specified value

at its cost and

to be purchase

from anywhere

in Rajasthan

only.

Request the Bank to

allow the successful

Bidder to execute the

agreement on Non

Judicial Stamp of the

State Concern.

As per RFP, the bidder will be

required to execute the

agreement on a non-judicial

stamp of specified value at its

cost and to be purchase from

anywhere in Rajasthan only.

13 38 19)

Liquidated

Damages

(LD)

This may be discussed

with the successful

Bidder.

As per RFP only.

14 45 g) Exit

Managem

ent Plan

vii. In the event

of termination

or expiry of

SLA, Project

Implementation

, Operation and

Management

SLA or SOWs

each party shall

comply with the

Exit

Management

Plan.


on this point.

As per RFP only.

15 46 B)

Penalties

for down

time of

Solution:

This may be discussed

with the successful

Bidder.

As per RFP only.

16 49 4)

Reconcilia

tion Terms

&

Conditions

Hardware,

Software

& other

infrastruct

ure:

f. The bidder

should be OEM

of the offered

software and

shall customize

the solution if

required during

the tenure of

the contract. No

additional cost

In case of major


will change the



or the reporting



Change Management

Process and place







for any form of

customization

to meet the

scope will be

paid by the

Bank.

before the Bank the


applicable



Bank depending on


change.

17 49 4)

Reconcilia

tion Terms

&

Conditions

Hardware,

Software

& other

infrastruct

ure:

m. The

turnaround time

for

reconciliation of

any transaction

shall be T+1

day. The bidder

will be required

to follow-up

with branches,

Banks ATM

Managed

Service

Providers and

Ministry of

Finance (MOF)

Service

Providers,

NPCI, other

Banks for

obtaining data

files/settlement

files/CBR/EJ/JP

/CCTV/DVR

Footage or any

other

information

required for

reconciliation of

ATMs, claim

settlement and

Network

Reconciliation

of Transaction.

The bidder will

be required to

handle queries

from

branches on

the reconciled

and pending

entries etc.

1) Can provide T+1

turnaround subject to

Correct and timely

receipt of the Data

duly certified by the

Bank officials for the

authenticity of the Data

It is the responsibility

of the Bank to provide

data from the

concerned regulatory

authority for smooth

reconciliation.

While all followup has

been pushed as

Bidder responsibility,

the agreement is

between Bank and

managed services,

npci or such other third

vendor with whom

bank has an

agreement.

Bidder is another third

party vendor and

cannot enforce

performance of other

third party vendors on

behalf of the bank.

As per RFP.

18 50 4)

Reconcilia

p. As per

requirement of

In case of major




tion Terms

&

Conditions

Hardware,

Software

& other

infrastruct

ure:

the Bank, the

bidder has to

handle the

reconciliation of

all payment

systems like

Mobile

Banking, debit

card, KCC

cards, ATM

Rupay IMPS

(Immediate

Payment

Service), Pre

paid

Instruments

transactions,

Mobile Wallet,

Cardless

Payment, Pre-

Paid Card,

Internet

Banking, and

other Payment

Gateways,

mobile

recharge,

Online

Payment

Gateway, Micro

ATM

Transactions,

Bharat Bill

Payment,

AePS, Pay,

UPI,JCB,ATM,

BNA(Recyclers

) or any other

enhancement

and new

services from

time to time

during the

contract period

with the agreed

terms of

transaction

cost.

will change the



or the reporting



Change Management

Process and place

before the Bank the


applicable



Bank depending on


change.





19 50 4)

Reconcilia

tion Terms

&

u. Selected

bidder has to

attend the call

and e-mail from

Trust the Bank will

provide dedicated

phone line and email.


As per RFP

Conditions

Hardware,

Software

& other

infrastruct

ure:

the branches

as well as from

customers on

the dedicated

phone number

and e-mail

given by the

Bank and act

promptly in the

time bound

manner. The

bidder should

have a

separate

arrangement

for the same

with tracking of

the complaints.

regarding “separate

arrangement”.

Dedicated customer

support on call and

email if required, will

require additional

resources which must

be included as a

separate line item in

the commercials

format to

accommodate as the

transaction cost will

not be economically

sufficient to sustain

cost of additional

resources across all

30 Banks.

20 50 4)

Reconcilia

tion Terms

&

Conditions

Hardware,

Software

& other

infrastruct

ure:

x. Bidder

should be able

to store online

data upto 2

years in the

system and

store all the

data beyond

two years in

back up hard

drive or Backup

tapes.

Bidder is already

responsible for the

Hardware and

Infrastructure at both

its DC and its DR.

Additional cost on daily

backup will not be

economical for the

bidder. Request Bank

to provide its own

resources like Hard

Drive etc to initiate

Back-up on daily

basis.

As per RFP

21 50 4)

Reconcilia

tion Terms

&

Conditions

Hardware,

Software

& other

infrastruct

ure:

ee. Bank will

not customize

its existing files

structure i.e.

CBS file ,

Switch file ,EJ

or Network file

according to

Bidder, instead

Bidder has to

customize its

software.

To the extent that

Bank data conforms to

ISG standards there

will be no issue in

customizations.

However, where vital

and mandatory fields

required for

reconciliation are not

available on the data

structure, Bank will

have to ensure those

are provided so that

reconciliation is

seamless and

automated.

As per RFP

22 4)

Reconcilia

tion Terms

gg. Bidder

should be able

to develop

New products are

dependent on the

Scope of Work, Terms

As per RFP

&

Conditions

Hardware,

Software

& other

infrastruct

ure:

system for new

products within

60 days of

requirement/inti

mation. If the

deliverable

/product is not

covered under

this RFP the

bank will have

a mutual

discussion with

the selected

bidder and do

price

negotiation

and conditions

governing the

product/enhancement

and the complexity.

These factors will be

considered to arrive at

the time-lines. 60 days

time limit cannot be

pre-determined to

arrive at the delivery

date.

23 51 4)

Reconcilia

tion Terms

&

Conditions

Hardware,

Software

& other

infrastruct

ure:

hh. Bidder

should

download all

the raw files

from different

accessible

Network which

are necessary

for

reconciliation

and the

application able

to read the raw

files in given

format.

This is the

responsibility of the

bank and not the

Bidder. Bidder are not

members of schemes

so cannot login and

download the requisite

files. Moreover, Switch

and CBS data will be

pushed through a

specifically assigned

SFTP and timelines

will be specified for

receipt of data for

processing.

As per RFP

24 4)

Reconcilia

tion Terms

&

Conditions

Hardware,

Software

& other

infrastruct

ure:

ii. Bidder

should

reconcile all the

pool accounts

of the banks.

Request Bank to share

the list of Pool

accounts of the Bank

to help obtain

necessary information

and automate the Pool

account reconciliation.

As per RFP, shall be shared

with successful bidder.

25 52 5)

SECURIT

Y

REQUIRE

MENT :

c. The solution

should be

connected with

Bank's host

(such as- CBS

etc.) with

Straight

through

Processing

(STP).

Bank to highlight the

expectations on this

point.

Seamless Integration without

any manual intervention.

26 General Provide the following

details:

1) Present card

Base.

2) Name of the

CBS service

provider.

3) Modalities of

loading the

Cash in ATMs.

Is it by the

Branches of

by the

Vendors. If

partial the

break Up may

be furnished.

4) Number of

ATM

5) No of BNA

machine.

30 banks – 27 Lakh cards

TCS BaNCS 24

Presently by branches of bank

As per RFP

In process

27 74 ANNEXU

RE-7:

MANUFA

CTURER’

S

AUTHORI

ZATION

FORM

(MAF)

The solution being

offered to the Bank is

In-House Develop.

We own the IPR. We

shall provide an

undertaking for the

same.

As per RFP

28 75 ANNEXU

RE-8:

FINANCIA

L BID

FORMAT

CGST

SGST

IGST

Request the Bank to

allow the Bidders to

quote unit price plus

applicable GST.

As per the BOQ file given at

the e-procurement

portal.

29 General General Query Kindly advise whether

the present recon

solution is being

carried out in-house.

In case it is

outsourced, the vendor

has to provide the data

on the file format as

per the L1 vendor.

To be finalized with the

selected bidder.

30 2 Last Date

of upload

of e-Bid

6.7.2021, 1.00

PM

Request the Bank to

extend the Bid

Submission by 10

days from the Banks

clarification to queries.

Bid Submission date may be

extended to 16.7.2021.

Basic

Requirement

Specific

Requirement

Modification Requested Clarifications from bank side

Financial:

Net Worth

The net worth of

the bidder for the

last three years,

including as on

31/03/2020, should

be Positive

The net worth of the bidder

for any 2 of the last three

years, including as on

31/03/2020, should be

Positive

The net worth of the bidder for

any 2 of the last three years,

including as on 31/03/2020,

should be Positive may be

considered looking into the Covid

19 as well as for better

participation of bidders.

Offices The bidder should

have permanent

office in India with

easy access.

The bidder should

have branch/

service centers in

Rajasthan.

FIS requests this

requirement be removed.

FIS has a major presence

in locations in India

including Gurgaon which is

proximate to Jaipur

As the bid is in OPEX model, the

criteria of having branch/service

center in Rajasthan may be

exempted.

Sr. No. Query description Clarifications from bank side

1 CBS & Switch are same for 30 Banks

(RSCBL and 29 DCCB's) or it is from

different OEM. If yes then please

share the details of CBS and Switch

for each Bank.

CBS – TCS BaNCS 24 for all 30 banks

Switch – FIS for all 30 banks

2 Is DC and DR for all 30 Banks is

same or is it different.

DC & DR location for all 30 banks is same

3 Please share the Complete address

for DC & DR sites. This will be

required for Network Connectivity.

DC- Rajasthan State Data Centre, Jhalana,

Jaipur

DR- State DR site, Mahendra Arora Circle,

Jodhpur

4 We assume that 203 ATM's are for

all 30 Banks. Please confirm on our

understanding.

203 ATMs belong to 30 banks

5 How is the setup of CBS & Switch i.e.

In-Premise or Cloud based

CBS is Capex model

Switch is Opex model

6 203 ATM OEM is same or is it

different, share the OEM Details for

all ATM's

ATM OEM differ, NCR, Vortex, Wincor etc.

7 Does ATM also inlcuds Recyclers/

ARM/ BNA

In process of installation

8 Are all ATM's under branch control or

managed services

Presently under branch control

9 How is the current arrangement for

getting Swithc/CBS/ EJ files

Using FIS switch

10 Do you need a single RECON

instance for all 30 Banks or 30

separate RECON instances.

All bank will have own recon instances under

multi tenancy model.

11 SLA mentioned in the RFP will also

depend on the CBS, Switch

Connectivity and other touch points

and instances. Hence failure of these

touch points are not to be considered

while calulating the SLA's

As per RFP

12 Is 2 Crore transactions per year are

for all 30 banks or 1 bank. Request

you to provide the channel wise

transaction distribution.

As per RFP, for 30 banks

13 In RFP it is mentioned 5 Lakh

transaction per day.

This is for the capability purpose

14 Considering the Scope of work for all

30 banks, we request Bank to

increase the Implementation period

from 4 weeks to 12 weeks minimum.

As per RFP

15 In BoQ Excel sheet, for item no. 1.03

ATM reconciliation and EJ Pulling

charges.

In thi column what are the charges to

be inserted. i.e. per ATM per day, per

ATM per Year etc.

Per ATM per year

Sr.

No.

Query description Need more input Clarifications from bank side

1 Scope of Reconciliation - a. ATM b. POS- Issuer/acquirer. c. ECOM e. IMPS f. UPI g. BHIM h. Bharat bill payment system (BBPS) h. Bharat QR code acquirer/issuer i. Micro ATMs j. Mobile Banking k. AEPS l. RTGS/NEFT m. NACH n. Internet Banking o. BNA- recycler/interoperable p. Bidder shall conduct reconciliation of other payment channels which bank may join during of the contract period q. The Solution offered should be compatible with all guidelines issued by the regulatory / Government bodies from time to time. In case of disruption of services at the Primary Site, the Bidder should be capable of providing continuous services at an alternate location/ Disaster Recovery Site of the Bank without the disruption of services. Disaster Recovery Site has to be verified by the bank's Officials after enabling for the primary site. r. The reconciliation of the above channels/Products/services/networks shall be two-way, three-way, four-way or n-way reconciliation as the case may be.

Need clarity on reconciliation for Internet banking, mobile banking, RTGS/NEFT, Bharat QR code acquirer/issuer and BHIM.


existing channels and other

payment channels which banks

joins during of the contract period

shall have to be done by the

bidder without any additional cost

to bank.

2 End Reconciliation Solution for card transaction, ATM, MicroATM and other digital channels (RTGS, NEFT, NECS, NACH, Mobile Banking, IMPS, UPI, BHIM etc.) on ASP/Opex model

Currently we are providing recon for ATM,POS-Ecom (issuer), IMPS, UPI, Micro-ATM.

As per RFP, all channels have to be integrated as per the scope of work.

3 The Solution offered by the Bidder should be PA-DSS & Payment Card Industry Data Security Standard (PCI-DSS) compliant solution.

Recon is going to happen on transactions which are already routed through certified switch which is PA DSS certified , the software used for recon, should that be PA DSS certified, please clarrify.

As per RFP, PA-DSS & PCI-DSS certificates wherever required are mandatory for submission.

4 Network connectivity between Data Center of Cooperative banks & Data Center of vendor shall also be in the scope of vendor. The network bandwidth Network connectivity between Data Center of Cooperative banks & Data Center of vendor shall also be in the scope of vendor. The network bandwidth should be such that response time of each transaction is less than 5 seconds (Minimum 5 MBps).

Reconciliation is going to happen on performed transactions, so need to have clarity on DC and DR requirement with response time.

As per RFP, Bank’s DC is at Jhalana , Jaipur & DR site is at State DR site, Jodhpur. Response time indicated in RFP.

5 The bidder shall provide real time dashboard along with management panel for monitoring transactions and reconciliations of the RTGS, NEFT, NACH, NECS etc. from RBI, NPCI, CBS etc. The dashboard along with management panel shall be customized separately for the RSCB & 29 DCCBs. Each of the 29 DCCBs shall be able to view its own transactions only using login and password issued to them while the RSCB bank shall be able to view the transactions of RSCB & 29 DCCBs.

As mention above reconciliation is happening on T+1 basis. So not clear about monitoring of transaction for RSCB and all 29 DCCBs.

As per RFP, a dashboard required for the real time monitoring of the reconciliation process. This shall include but is not limited to the completed, pending and disputed transaction in reconciliation.

6 User Acceptance - Supply, installation, testing, commissioning of Reconciliation Solution along with complete software & real time dashboard along with management panel for monitoring transactions and reconciliation of RTGS, NEFT, NACH, NECS etc. with RBI, NPCI, CBS etc. (including network connectivity between DC of Bank & vendor)

Why connectivity is required between bank and Vendor.

As per RFP.

7 Supply, installation, testing, commissioning of Reconciliation Solution along with complete software & real time dashboard along with management panel for monitoring transactions and reconciliation of RTGS, NEFT,

Reconciliation happen after the transaction happen. So want to know objective of monitoring of transaction.


NACH, NECS etc. with RBI, NPCI, CBS etc [100% after completion of the integration]

8 The project is to be provided an outsourced /OPEX Model on per transaction basis; where in the required application reconciliation software, hardware, database licenses, OS licenses or any other licenses required and the manpower for reconciliation services is to be supplied by the bidder and sized to meet the current and projected requirement.

Is vendor supposed to provide hardware and corresponding OS and database for reconciliation software.

As per RFP, All required infrastructure is in scope of vendor.

9 All required hardware (Servers, Database ,SAN Storage, PCs, network switch, Rack. Etc.), system software , database has to be provided by the Bidder for primary (PR) and disaster recovery site (DR) at their cost and the details of the location should be informed to the Bank. The Bidder has to specify the hardware specification including storage being offered in their technical bid. In all the cases the database Maintenance in line with application requirement including installation has to be managed by bidder.

Tender is for Recon Solution,why hardware required for primary (PR) and disaster recovery site (DR)


10 The bidder should provide all interfaces required with CBS, ATM Switch, DCMS, Web services, other payment systems & packages provided by the networks, regulatory institutions., Dispute Tracker of the bidder and any other systems. No additional cost will be provided at a later date. Bidder should consider this before quoting the cost in this bid.

Why the interface require with CBS, ATM switch DCMS, Web services, other payment systems & packages provided by the networks, regulatory institutions., Dispute Tracker. For reconciliation CBS vendor needs to provide necessary data for processing.

As per RFP, interface required for pulling transactions for reconciliations have to developed by the vendor.

11 The turnaround time for reconciliation of any transaction shall be T+1 day. The bidder will be required to follow-up with branches, Banks ATM Managed Service Providers and Ministry of Finance (MOF) Service Providers, NPCI, other Banks for obtaining data files/settlement files/CBR/EJ/JP/CCTV/DVR Footage or any other information required for reconciliation of ATMs, claim settlement and

What is scope Ministry of Finance (MOF) Service Providers, other banks, branch for reconciliation.

As per RFP, all guidelines of the regulatory authorities have to be complied with in totality.

Network Reconciliation of Transaction. The bidder will be required to handle queries from branches on the reconciled and pending entries etc.

12 The bidder must have the provision to customize the solution without any additional cost to bank, if required during the tenure of the contract.

What type of customisation is required, please specify. Customisation will attract extra cost.

As per RFP, any required format for data for recon have to be converted by the vendor without any additional cost to bank.

13 Necessary EJ is to be pulled from the ATMs by the bidder in a centralized manner to help in reconciliation. In this connection bidder need to coordinate with ATM vendor for inputting the EJ component in ATMs. No additional cost shall be payable by the bank for this.

ATM's are connected to respective switch and EJ is getting available on switch. So we will require EJ data for reconciliation. Is the EJ component installation is in scope of reconciliation.

As per RFP

14 Bank want complete dispute management application.

Tender is for Reconcilliation and the said requirement of dispute management application is a complete product and not a part of reconciliation hence can we quote extra cost for the same

As per RFP

15 Receivable and Payable account reconciliation.

Tender is for Reconcilliation and the said requirement of Receivable and Payable account reconciliation is a complete product and not a part of reconciliation hence can we quote extra cost for the same

As per RFP

16 Accounting and third-party reconciliation.

Tender is for Reconcilliation and the said requirement of Accounting and third-party reconciliation is a complete product and not a part of reconciliation hence can we quote extra cost for the same

As per RFP

17 Fraud Monitoring system. Tender is for Reconcilliation and the said requirement of Fraud Monitoring system is a complete product and not a part

As per RFP

of reconciliation hence can we quote extra cost for the same

18 Customer complaint management.

Tender is for Reconcilliation and the said requirement of Customer complaint management is a complete product and not a part of reconciliation hence can we quote extra cost for the same

As per RFP

Sr. No. Query description Clarifications from bank side

1 We request for an extension of Tender Submission Date by 7 days.

Bid Submission date may be

extended to 16.7.2021.

Sr. No.

Page No.

Clause No.

Clause Description as per RFP

Comment Proposed clarifications from bank side

1 11 Clause 3, Point 1, sub point 7

Qualification/ Eligibility Criteria

The Solution offered by the Bidder should be PA-DSS & Payment Card Industry Data Security Standard (PCI- DSS) compliant solution

We are ready to provide declaration of Providing PCI-DSS complaint Solution

As per RFP

2 13 Clause 4 , Point 1

Scope of Work, Deliverables and Timelines

The details of channels/Products/services/networks which shall be covered under the End to End Reconciliation system are as given below:

Clarification required on reconciliation Mobile Banking, Internet Banking, RTGS/NEFT, Bharat QR Code acquirer/ issuer and other channels too.

As per RFP, reconciliation of existing channels and other payment channels which banks joins during of the contract period shall have to be done by the bidder without any additional cost to bank.

a. ATM

b. POS- Issuer/acquirer.

c. ECOM

d. IMPS

e. UPI

f. BHIM

g. Bharat bill payment system (BBPS)

h. Bharat QR code acquirer/issuer

i. Micro ATMs

j. Mobile Banking

k. AEPS

l. RTGS/NEFT

m. NACH

n. Internet Banking

o. BNA- recycler/interoperable

p. Bidder shall conduct reconciliation of other payment channels which bank may join during of the contract period

q. The Solution offered should be compatible with all guidelines issued by the regulatory / Government bodies from time to time. In case of disruption of services at the Primary Site, the Bidder should be capable of providing continuous services at

an alternate location/ Disaster Recovery Site of the Bank without the disruption of services. Disaster Recovery Site has to be verified by the bank's Officials after enabling for the primary site.

r. The reconciliation of the above channels/Products/services/networks shall be two-way, three-way, four-way or n-way reconciliation as the case may be.



Network connectivity between Data Center of Cooperative banks & Data Center of vendor shall also be in the scope of vendor. The network bandwidth should be such that response time of each transaction is less than 5 seconds (Minimum 5 MBps).

Clarification required on netwrok connectivity between Data Centre of Bank and Vendor and response time, as the tender is for conducting reconciliation activity

As per RFP, connectivity is in scope of vendor.



The bidder shall provide real time dashboard along with management panel for monitoring transactions and reconciliations of the RTGS, NEFT, NACH, NECS etc. from RBI, NPCI, CBS etc. The dashboard along with management panel shall be customized separately for the RSCB & 29 DCCBs. Each of the 29 DCCBs shall be able to view its own transactions only using login and password issued to them while the RSCB bank shall be able to view the transactions of RSCB & 29 DCCBs.

Clarification is required on monitoring of transactions for RSCB & 29 DCCBs, as reconciliation of transactions already happened will be done


5 14 Clause 4 , Point 5, sub point 1

User Acceptance Test & Project deliverables

Supply, installation, testing, commissioning of Reconciliation Solution along with complete software &

Clarification required on the requirement of Network

As per RFP, connectivity is in scope of vendor.

real time dashboard along with management panel for monitoring transactions and reconciliation of RTGS, NEFT, NACH, NECS etc. with RBI, NPCI, CBS etc. (including network connectivity between DC of Bank & vendor)

connectivity between DC of Bank and Vendor and reconciliation happens after the transactions happen, then why bank requires monitoring of transations

6 48 Clause 7, point 4, sub point II (b)

Special terms and conditions of Bid & Contract

All required hardware (Servers, Database ,SAN Storage, PCs, network switch, Rack. Etc.), system software , database has to be provided by the Bidder for primary (PR) and disaster recovery site (DR) at their cost and the details of the location should be informed to the Bank. The Bidder has to specify the hardware specification including storage being offered in their technical bid. In all the cases the database Maintenance in line with application requirement including installation has to be managed by bidder.

Vendor has to provide reconciliation software then why the cost of hardware,PR, DR, OS licenses, database licenses and others as mentioned to be borne by the Vendor


7 48 Clause 7, point 4, sub point II (a)


The project is to be provided an outsourced /OPEX Model on per transaction basis; where in the required application reconciliation software, hardware, database licenses, OS licenses or any other licenses required and the manpower for reconciliation services is to be supplied by the bidder and sized to meet the current and projected requirement.


8 49 Clause 7, point 4, sub point II (l)


The bidder should provide all interfaces required with CBS, ATM Switch, DCMS, Web services, other payment systems & packages provided by the networks, regulatory institutions., Dispute Tracker of the bidder and any other systems. No additional cost will be provided at a later date. Bidder should consider this before quoting the cost in this bid.

For reconciliation CBS vendor has to provide data

As per RFP, interface required for pulling transactions for reconciliations have to developed by the vendor.

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