Clare McGinness, Northern Health - What Does the Patient Need?
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14-Sep-2014 -
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Transcript of Clare McGinness, Northern Health - What Does the Patient Need?
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Perfection
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R!
Right People, Right Skills, Right Time = Right Care!
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We come to work to give our best!
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before we start!
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I am an executive!
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so little time!
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It’s unattainable!
It’ s unattainable
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a!
Hitting the Target - Missing the Point!
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43% Burnout rate!
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Disorganised and chaotic
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Rework and Duplication
Rework and Duplication
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Teamwork means losing our identity���
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Perfection Harmonising���Purposeful Integrating
Connected Reworking !Disjointed Exhausting !
Chaos Leaving !
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Contrast frame!
Today Right People, Right Skills, Right Care
Multiple Assessments Cumulative Assessment
Multiple Plans (AH, Nursing, Medical) Integrated and Agreed Patient Plan
Patient Confused – So many health Professionals
Patient Knows what to expect
Not tracking individual plans - errors Patient gets what is needed
Rework, Errors, Waste Right People Right Skills Right Care
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Right Care
Patient Needs
Patient Plan
Right People
Review
Public Expectation!
Patient
Expectation!
Leadership !
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What the patient needs
the patient gets
1.!
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One Patient Plan!
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Louis and the paper
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Right People Right Time Right Care!
2.!
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Patient’s Day from their eyes!
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Right people right time
5 Day plan!Plan!NUM!
ANUM! Day plan!
RN! Shift plan!
Hourly plan!EN!
AIN!Half hourly plan!
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Skill Matches the Task!
3.!
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Patient
Who
What When
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Perfection
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questions?!