Claims Dy CCM/Claims 13.05.2011. Coaching Refund Timely submission of TDRs Submission &...
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Transcript of Claims Dy CCM/Claims 13.05.2011. Coaching Refund Timely submission of TDRs Submission &...
Claims
Dy CCM/Claims13.05.2011
Coaching Refund Timely submission of TDRs Submission & Maintenance of TWCs,
especially in small terminals. EDR – standardization of Forms, ensuring
100% filling, submission and feeding into PRS. ECR: 20% only
Proper functioning of all identified locations for EDR feeding
Late, cancel, etc position into PRS promptly
Claims: Goods
NR wagons mgmt. at G/S - prompt Cement and such consignment – prompt
disposal, AD or else Monsoon precautions Claims prevention – Bulletin, posters Interception of oil wagons by depots –
no intimation to HQs – A/C objects Unconnected/missing wagons - prompt
Claims: Goods (contd.)
Upkeep of records, books, register – very vital, presently not good and not standardized
Sign. of Party and Rly men on registers, books – very casual
‘Self’ delivery – erroneous, not proper I/Bond business – needs to be serious Role of GSS needs to be reviewed
Claims: Parcel
Over carriage – great source of claims Inventory – not being taken fully SR fixation – delay, A/C objects & Party
suffers Guards Memo – not being taken
regularly Parcel clerk diary – “No Room” remarks
from Guards necessary - perishables
Claims: Parcel (contd.)
Escorting of RPF – Com Control should know
Nil Memo/Value deposit for registered party – not in practice
F/Note: details of party improper Upkeep of records, register, books –
presently not standardized and proper
Court DRM report: alarming situation, division
to monitor internally, Sr DCMs to co-ordinate with RPF
Form 1&2 – very essential, availability of forms and submission to be ensured
Division to enclose details of these and ex-gratia payments with MCDO to HQs
Suo-motto and prompt enquiry into 124 A cases and intimation to HQs
Court (contd.)
Preservation of records, like TSR, station diary and others – model time frame
Consumer cases – a divisional affair, HQs to monitor, approve WS for cases involving HQs and above officials
Prompt intimation to HQs for closure and amount paid, monthly figures to reach by 2nd of successive month
Thank you
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