CITY OF PHOENIX PHOENIX WORKFORCE … PWC Annual...city of phoenix phoenix workforce connection...

CITY OF PHOENIX PHOENIX WORKFORCE CONNECTION WORKFORCE INVESTMENT ACT TITLE 1B ANNUAL REPORT

PROGRAM YEAR 2013

PWC ANNUAL REPORT PY 2013

PhoenixWorkforceConnectionWIAAnnualReportPY2013 Page1

TableofContents

IntroductionfromExecutiveOfficerHankMarshall______________________________________________ 2

PhoenixBusinessandWorkforceDevelopmentBoardLetterfromtheChairman_____________ 3

BoardMissionandVision.........................................................................................................................................4

PhoenixBusinessandWorkforceDevelopmentBoardMembers_______________________________ 5

YouthInitiativesCommitteeMembers____________________________________________________________ 6

YouthProgramVision.................................................................................................................................................6

OrganizationalStructure...........................................................................................................................................8

ProgramYear2013ByTheNumbers–QuickFactsataGlance.............................................................9

LeveragingforBusinessGrowth............................................................................................................................9

GrowingRegionalCompetitiveness_______________________________________________________________10

GrowingandLeveragingAssets___________________________________________________________________12

AccessingTalent–SkillsMatchEconomy________________________________________________________14

YouthPrograms...........................................................................................................................................................15

PY2013FederalPerformanceReports___________________________________________________________17

DemographicsofIndividualsServed_____________________________________________________________18

FinancialSummary_________________________________________________________________________________19

WorkforceInvestmentActAllocationsfor2013‐14...................................................................................19

WorkforceInvestmentActAllocationsfor2014‐15...................................................................................19

WorkforceandEconomicDevelopment–BuildingOurLegacy________________________________21

KeyInitiatives..............................................................................................................................................................21

LookingAhead.............................................................................................................................................................26

WorkforceInvestmentActTitle1BServiceProviders__________________________________________27

MovingForward____________________________________________________________________________________34

ContactInformation _______________________________________________________________________________35



IntroductionfromExecutiveOfficerHankMarshall

This Divisional Annual Report will provide you with some concise,objective and informative insight into Workforce activity andaccomplishmentsfor2013‐14.Thenarrative,dataandmetricsdescribedhereinframeanongoingprocessthat iswidelyregardedasanindustrybenchmark in its ability to successfully and efficiently deliver valued‐addedservices.Unfortunately, thisdocumentcannotadequatelyconveythe incredible amount of hardwork, dedication and collaboration thateveryone in the City of Phoenix Workforce system delivers each andeverydayonbehalfofjobseekersandbusinesses.Aleadingconcernformanyregionsgloballyistheexistenceofaqualifiedandemployableworkforceaswellastheexistenceofasustainablepipelineofqualifiedandavailable talent. The important link between economic development and workforce isbecoming increasingly apparent and addressed in a strategic manner for competitiveadvantage.TheCityofPhoenixpossessesanin‐houseworkforce/talentdevelopmentunitanda fully engaged Workforce Board that provides the City of Phoenix, its businesses and itresidentswithsuchacompetitiveadvantage.It is not “business as usual” from aWorkforce service delivery point of view. Client‐facingworkforce centers are the nexus between supply (workers) and demand (businesses).Workforcecentersaretransformingfrombeing jobcenterstobecomingskillsdevelopmentcenters,producingbetterjobcandidatesandbecomingmoreeffectiveinassistingbusinessestofindworkersthatpossessthenecessaryskillsthattheyrequireasemployers.Workforcedevelopmentstaffare the “frontline”advisors to jobseekingcustomersonwhatskills and credentials businesses require and how to get them. The full service approachutilized by field operations staff helps to guide job seeking customers through criticaldecision‐makingstepstoensureemploymentgoalsandexpectationsaremet.Inaddition,theCity of Phoenix Workforce Development Unit invests over $3 million in contractualagreementstoleveragemillionsofdollarsinadditionaltalentdevelopmentservicesthatareavailabletojobseekingcustomersthroughseveralcommunity‐basedagencies.TheCityofPhoenixWorkforceDevelopmentUnitandtheWorkforceBoardarepoisedtotakeservicedeliverytonewlevels.Pleasejoinmeinthankingthemforallthattheyhavedoneandlet’s encourage them to continue to be relentless in their efforts to create the type ofworkforcethatprovidesasignificantcompetitiveadvantageandonethatservestheeconomicdevelopmentaspirationsoftheCityofPhoenix.



PhoenixBusinessandWorkforceDevelopmentBoardLetterfromtheChairman

ThevisionofthePhoenixBusinessandWorkforceDevelopmentBoard(PBWD) is that “Businesses will have access to world‐class talentthrougha comprehensive, seamless systemofpartners thatpositionsPhoenix as a global leader for economic growth.” The need toaccomplish this within our community has never been greater. Ourfocus has never been sharper. Opportunity, and the tools to takeadvantage of it and drive realworld, repeatable solutions, has neverbeenbetter.Asaboard,wearecommittedtoinnovative,efficient,andsystematic solutions thatdrivevalueand recognizable results for thebusinessandworkforcecommunitiesthatweserve.

ThePBWDboardiscomprisedofbothpublicandprivatesectoremployeeswhorepresentgovernment, education, communitypartnersandbusiness. Bringing together the talentandresourcesoftheseentitiesallowsustoviewtheeconomicbigpictureinitsentiretywhilegivingustheopportunitytocreaterealworldsolutionsthatwork.Weareactivelyengaged in reaching out to businesses to show them that Phoenix has everything theyneedtostart,expandorenhancetheirbusinessandthatwecanofferthemresourcestofindandtrainfutureemployees.Ourgoalasaboardistodrivebetterresultsforourcommunitythroughapplyingbettersolutionsandbetterprocesseswithafocuson“WhatisNOW”and“WhatisNEXT.” Werecentlycompletedaninemonthprocessofevaluationandstrategicplanningthatlookedatbestpracticesnationallyinmeetingtheemploymentneedsofcompaniesandtheskillstraining of individuals with a focus on “skilling up” potential employees rather than“dumbingdown”expectations. Weinterviewedbusinesses,listenedtowhattheyhadtosay and offered potential solutions. In an effort to better alignwith the vision of cityleadersandcreatemoresynergies,wehaverealignedourcommitteesandtaskforcestoconcurwiththestrategyofseekingbusinessandjobgrowthintargetedsectors.GrowingopportunitieswithinthesesectorswillbetterdiversifyandstrengthenPhoenix,creatingandsustaininghighercaliberandhigherpayingcareersacrossthecommunity.WeareveryproudofthePhoenixBusinessandWorkforceDevelopmentCenterasaplacewherebusinessescanjoinwithOneStopandWorkforceprofessionalstofindtheirfutureemployees, create trainingprograms to suitabusiness’ specificneeds,and trainpeoplefor careers, not just jobs. This center puts Phoenix on the cutting edge of solutionsnationally for trainingor retraining individuals to themeet thedemandsof companies.



Withthelaunchofourthree‐yearStrategicPlaninJuly2014,weareveryexcitedaboutwhereweareheadedandhowwewillgetthere!Theroadaheadisdifficult,ourchallengesgreat,butthestrength,resolve,passion,talentanddedicationofthePBWDBoardandourpartnersisgreater.Wearecommittedtoandfocused on finding employment solutions for Phoenix that are sustainable long term,career focused and repeatable. Our goal is to bring together business and the localworkforcetocreateabetterPhoenixforeveryoneinvolved.Wearereadyandcapableofmeeting the challenges ahead. If you would like to be involved, please contact anymemberoftheboard.Shareyourideaswithus,attendourboardmeetingsor,betteryet,become involved yourself. Represent your industry. Share your talents, time, wisdomandconnections.HelpusmakePhoenixthecityofopportunitysothatwecanpositivelyimpactthecommunitiesthatweserve.WeWILLmakeadifference!

Sincerely,

DarrellT.Rich,chairmanPhoenixBusinessandWorkforceDevelopmentBoard

BOARD MISSION:

The Phoenix Business and Workforce Development Board serves as the catalyst,identifyingandaddressingtheevolvingbusinessneedsofGreaterPhoenixbyconveningpartners to provide customer‐centric solutions and resources which offer employersaccesstoaskilledworkforce.

BOARD VISION:

Businesses will have access to world‐class talent through a comprehensive, seamlesssystemofpartnersthatpositionsPhoenixasagloballeaderforeconomicgrowth.



PhoenixBusinessandWorkforceDevelopmentBoardMembers

DarrellRich,Waddell&Reed(chairman) MichaelSeaver,SeaverConsulting,LLCFrankArmendariz,ManpowerGroup (vice‐chairman)CaseyChung,TheGap BelindaHanson,ArizonaDepartmentJonEllerston,VocationalRehabilitation ofEconomicSecurityRaoulEncinas,PLCoaches,LLC StacieGarlieb,SuccessfulImpressions,JimGodfrey,JimGodfrey&AssociatesLLC LLCTraciGruenberger,LutheranSocialServices JanHunter,NationalFundforoftheSouthwest WorkforceSolutionsDerekJeske,FamilyServiceAgency NancyKonitzer,ArizonaDepartmentofJesusLove,USBank EducationLucyMailloux,NorthstarAerospace KarlMatzinger,CityofPhoenixJudithMontini,AARPFoundation HousingDepartmentBettyMunoz,UnitedBloodServicesArizona JoeMurphy,UnitedFoodandTonyaNorwood,ArizonaConsumersCouncil CommercialWorkersCynthiaOgle,NationalBankofArizona DonnaPettigrew,ArizonaCollegeofMichellePierson,PhoenixCommunity& AlliedHealthEconomicDevelopmentDept. KarenF.Poole,Ph.D.,MaricopaCountyFredRivera,PhoenixJobCorps–Education CommunityCollegeDistrictManagementCorporation BethSalazar,Non‐ProfitManagementLorenzoSierra,ArizonaHispanicChamber ResourceDevelopmentofCommerce JoeSimburger,ArizonaHeat&FrostCynthiaSpellTweh,PhoenixCommunity& Insulators,JointApprenticeship&EconomicDevelopmentDepartment TrainingCommitteeKarenStafford,MountainStatesEmployers BradTaft,TaftResourceGroupCouncil KarenThorne,PhoenixIndianCenter,NeelyTubati,Consultant Inc.PaulaWright,AARPFoundation ArceliaZamora,LiteracyVolunteersof

MaricopaCounty



A17yearoldyouthhighschooldropoutparticipantwhobeganintheWIAYouthprogramwithlittletonolifeskills.Hislastgradecompletedinschoolwaseighthgrade.Whenhestartedtheprogramhisconfidenceleveltowardcompletingandmakingprogressintheprogramwasscarce.Weeksafter

beginningtheprogramheisnowabletocompletedaytodayassignmentsinGeneralEducationDiploma(GED)classwithoutgivingup,hastakentheGEDpracticetest,learnedtowritehissignatureandwasemployedforfiveweekswiththeYMCAinthePhoenixR.I.S.E.Summerworkprogram.Heismaking

greatstridestocompletinghisgoals.

YouthInitiativesCommitteeMembers

NancyKontizer,ArizonaDepartmentofEducation(chairwoman)GeraldBohulano,R&RPartnersTimCleary,ElevatePhoenix,Inc.MarshaCordova,WorkforceInvestmentActYouthParentMeiLinFord,DKAdvocates,Inc.LeslieGuerrero,YouthMemberMichelleGutierrezdeSandoval,SouthMountainHighSchoolTravisHardin,WellsFargoFinancialLindaJensen,AzCANPamelaNeal,SafeSchools“FocusonExcellence”ZonaPacheco,PhoenixHousingDepartmentKarenPoole,Ph.D.,MaricopaCountyCommunityCollegeDistrictJosephSimburger,ArizonaHeat&FrostInsulators,JointApprenticeship&TrainingCommittee

YOUTH PROGRAM VISION:

PhoenixWorkforceConnectionYouthProgramswillbecomeapreferredsourceforeducation,training,andleadership.



PublicArtSculpture‐HerSecretisPatience,locatedatCivicSpacePark

Withapopulationof1,464,405,PhoenixisthesixthlargestcityintheUnited

States



ORGANIZATIONAL STRUCTURE

CommunityandEconomicDevelopmentDepartment

Phoenix Workforce Connection is operated through the Business and WorkforceDevelopment Division of the City of Phoenix Community and Economic DevelopmentDepartment.

CEDD Director

AssistantDirector

NewMarketsTaxCredits

InternationalRelations

ExecutiveOfficer

DeputyDirector

BusinessandWorkforceDevelopment

DeputyDirector

CommunityDevelopment

ManagementAssistantIII

ManagementServices

DeputyDirector

BusinessDev./RetentionandExpansion



PROGRAM YEAR 2013 BY THE NUMBERS – QUICK FACTS AT A GLANCE

34,091 NumberofJobSeekersAssistedthroughWorkforceDevelopmentInitiatives

2,569 WorkforceInvestmentActParticipants2,248 TalentAcquisitionviaArizonaJobConnection1,029 NumberofIndividualsTrained87 CustomizedRecruitmentsandJobFairs821 SOARJobReadinessParticipants443 BusinessesServedthroughtheBusinessSolutionsTeam4,815 BusinessCenterVisitors644 VolunteerHoursfromthePhoenixBusinessandWorkforceDevelopment

andYouthInitiativesCommitteeBoardMembers

LEVERAGING FOR BUSINESS GROWTH

The Community and Economic Development Department (CEDD) through operationalrealignmentand integratedstaffandservices, isbetterserving thebusinesscommunityandjobseekingcustomer.AstheconveneroftheworkforcedevelopmentsystemforGreaterPhoenix,thePhoenixBusinessandWorkforceDevelopmentBoardcontributes inmanyways todevelopingaskilledworkforce.AstrategicplanhasbeendevelopedtofocustheworkoftheBoardandto ensure that various efforts are aligned toward common goals. Furthermore, withmultiple plans for specific initiatives such as the integrated services business plan, thestrategicplanistheonewhichtiesalloftheBoard’seffortstogetherinasystemicway.Thestrategicplanpillarsare:

1)ProactiveandHighQualityServices2)CommunityOutreachandEngagementand3)OrganizationalExcellence

Thesepillarsareorganizedaroundninegoalsthatstructuretheplan.



GrowingRegionalCompetitiveness

The Phoenix Business andWorkforce Development Center (PBWDC), opened in May,2013, is designed to enhance Phoenix’s competitive position; assist with expansion,retention and recruitment of new and existing businesses and industries and; focus onexpandinghighqualityopportunitiesforPhoenixresidents.The center served 4,815 visitors with hiring events, meetings, trainings and industryforums by business leaders in all industries, elected officials, job seekers, staff, andeconomicandworkforcedevelopmentpartners.

TheBusinessSolutionsTeamassistedwith theexpansion, retentionandrecruitmentofnewandexistingbusinessesandindustries. Theteamposted2,248 jobstotheArizonaJobConnection(AJC),ajob‐matchingdatasystem.Thisnumberrepresentsaportionofallleads generated. Through the PBWDC and its services,443employerswere served insomecapacitythispastprogramyear.

Customizedtalentacquisitionsarejobfairs,hiringevents,interviews,candidatescreeningand employer open houses/info sessions. Our Business Solutions Team coordinatedand/or conducted46 activities and events to connect business to qualified candidates.Utilizing$38,500ofWorkforceInvestmentAct(WIA)funding,businesseshaveappliedforEmployedWorkerTraininggrantstoup‐skillandretaintheircurrentworkforce.Companiesassisted:

VantageMobilityInternational–LeanSixSigmaTrainingfor29employees. SpectrumTechnologiesSolutions–VMWarevSphereandCompTIANetwork+ IT

trainingfortwoemployees.

380

1,1162,045

3,7974,815

May June Sept Dec Apr June

Business Center Visitors Program Year 2013‐14



HotelPalomar–MicrosoftOfficeTrainingfor10employees.

Real‐time labor market information and hiring trends were learned straight fromemployersprovidedworkforcedevelopmentprofessionals the tools tobettermatch jobseekers to open positions. Nine industry forums were held in health care, financialservices, energy, insurance, information technology, dental, construction andapprenticeships.

“TheBusinessSolutionsteamprovidedimmediateandlongtermcostsavingstoLabCorpandweplantoutilizetheirservicesagain.”~HollyHanson‐Kollar,HRManager



GrowingandLeveragingAssets

Economic and workforce development organizations and businesses within the regioncollectivelyrecognizethevalueandbenefitsofleveragingresources.Leveragingregionalassetshelp localbusinessesaccessqualifiedworkersandtrain,up‐skillandretaintheircurrentworkforce.Thegoalof thePhoenixHealthCareSectorPartnership (Partnership) is tocreateanindustry‐led collaboration to grow the health care industry. The Partnership gainedmomentuminthepastyearandgrewtoacollaborationofmorethan150 leaders fromdiverse health care businesses, along with educational institutions and communitypartners.CEDDstaffconvenedPhoenixAreaBusinessOperationsandCustomerSupportSectorStrategyindustryleadersinmultipleindustrieswhooperatehigh‐leveloperationsand customer support centers to identify similarbusinessopportunities and challengeswithin theregionandpropose industry‐ledsolutions.ManufacturingSectorPartnershipis scheduled to launch in fall 2014 and focus on small to midsize companies in theadvancedmanufacturingsectorintheGreaterPhoenixarea.The City of Phoenix Community and Economic Development Department and theMaricopa Community College District established a Memorandum of Understanding(MOU)in2013toincreasecollaborativeeffortstosharelabormarketinformationandtosupport localbusinessthroughtrainingandservices. OnekeyaccomplishmentwasthedevelopmentofatemplatetohighlightkeyLaborMarketInformationintargetedsectorsforjobseekers.

YouthBuild Phoenix received a second competitive grantawardinJuly2013.The$1.1milliongrantforthreeyearswillserve three cohorts of young adults (66 total) in an eight‐month intensive program to obtain their GED, receivevocationalconstructioneducationandcredentials,buildnewlow‐incomehousesandparticipateincommunityserviceandleadershipdevelopmentactivities.

Business and community leaders appointed to PBWD Board and Youth InitiativesCommitteevolunteered644hoursbyparticipatinginmeetings,trainingandeventsusingtheirknowledgeandexpertisetobuildcapacityoftheworkforcesystemtobetterservethecommunity.

YouthBuildatHabitatHouse



AccessPointsarestaffedbytrainedvolunteerstoassistindividualsand/orconnectthemtoOne‐StopCareerCenternetworksforworkforceandjobreadinessservices.Thefollowing12agenciesoperateAccessPointsinthecityofPhoenix:

RioVistaCommunityCenter–RioVistaCenter.com FIBCOFamilyServices,Inc.–fibco.org Hope'sCrossing–hopescrossing.org OcotilloLibraryandWorkforceLiteracyCenter–phoenixpubliclibrary.org FirstPentecostalChurchandCommunityCenter–loveliberates.com Labor'sCommunityServiceAgency–lcsaphx.org NeighborhoodMinistries–nmphx.com St.Mary'sFoodBankCommunityKitchen–firstfoodbank.org MaryvaleYMCA–valleyymca.org LornaPoeWestsideIndependentLiving,Inc.–lornapoe.org SomaliAmericanUnitedCouncil–somaliunitedcouncil.org FirstNewLifeMissionaryBaptistChurch–firstnewlife.com

PleasecontactAccessPointpriortovisitingforhoursofoperationandstaffavailability.



AccessingTalent–SkillsMatchEconomy

Thekeytosuccessfuleconomicandworkforcedevelopmentstrategiesincludeengagingbusiness and industry and collaboratingwith education and training partners to growaccess to a trainedworkforce. Through PhoenixWorkforce Connection (PWC), 34,941jobseekerswereassistedthroughuniversalworkforcedevelopmentinitiatives(services).Adult and youth WIA enrolled customers (2,569) participated in varying levels ofworkforce development services offering access to resources and information to buildand/orenhanceskillstobecompetitiveinthejobmarkettobecomegainfullyemployed.Statusatprogramexit:

76.7% attainedemployment85% retainedemploymentninemonthslater$23,385,334 totalearningsintothecommunityafterWIAservices$30,197 averageearningsperperson

Occupationaltrainingserviceswereprovidedto1,029youthandadultcustomersforskillupgrades and industry credentials. Fifty‐seven percent of training was provided inindustries such as health care, advanced business services, high tech manufacturing,aerospace,bioscienceandinformationtechnology.In 2013, 821 individuals successfully completed S.O.A.R. (Self‐Assessment, OtherAssessment, Active Research, and Rewrite the Plan). The seven day, 52 hour advancedjob‐readiness series, in which all adult job seekers enrolled in WIA gained a betterunderstanding of their own interests, skills and core competencies. For example,participantslearnedhowtolookforajobin2014andweregivenreal‐timelabormarketinformation.

“AttendingtheSOARSerieswasawesomeinassistingmetolearnwhatthelocallabormarketismadeupof.Afterworkingfor30+yearsasaService/WaitressIwelcomethisopportunitytopursueawholenew

careerthankstotheWIAprogram!"Sincerely,Valerie



Two H.E.R.O. (Hire. Educate. Recruit. Organize.) events were held(September2013andFebruary2014)serving347jobseekingveterans.ThroughH.E.R.O. Veterans hiring events, the city of Phoenix teams upwith private businesses as well as veteran‐serving organizations toconnectveteranswithemploymentopportunitiesinlinebusinesshiringneeds. ThehiringeventsarecoordinatedbyCEDDwiththemissiontopre‐match veterans’ skills setswith employers looking for those skillssets.Ophthalmic Cohort ‐ PhoenixWorkforce Connection collaborated with Maricopa SkillCenter(MSC) indevelopingaCohort for theOphthalmicAssistantprogram. Due to thenumber of interested responses in the Ophthalmic Assistant Program, the PhoenixWorkforce Connection North and Business and Development team and Maricopa SkillCenterteamheldtwoorientationsatMSCtoprovideinformationonboththetrainingandWIAServices.Eightstudentshavemeteligibilityandsuitabilityforthecohort,andhavebeen diligently working with MSC and their assigned Career Advisor to ensure theirsuccess.CNC Cohorts ‐ In October, 2013, Friendly House and GateWay Community College’sIndustrialDesignTechnologyDepartmentdevelopedandimplementedaspecialcohorttosend 12 individuals through training to receive a Certificate of Completion in CNCTechnology.FriendlyHousewasabletostreamlinetheWIAapplicationprocesstofittheneedsofGateWayCommunityCollege.InJanuary2014,thepartnershipcontinuedwithasecondcohortof20individualstocompletetheirCNCcertificate.

YOUTH PROGRAMS

EntrepreneurProgramTenyouthcompleted theEntrepreneurProgram,developedthroughapartnershipwithACYR(ArizonaCall‐A‐TeenYouthResources)andMaricopaCorporateCollege.Theyouthcompleted two semesters of study at GateWay Community College and gained 24‐26credits.YouthgainedcredentialsinSmallBusinessandEntrepreneurship.Inconjunctionwiththeirclasswork,theyouthcompleted200hoursonaWorkExperience,partneringwithlocalentrepreneurs.



PhoenixYouthR.I.S.E.Summer2013/2014Valley of the Sun YMCA was awarded a contract for $265,000 to administer the city‐sponsoredsummer internshipprogramproviding120CityofPhoenixyouth,ages16to21, with full‐time, paid work experience for five weeks during the summer. Therecruitmentresultedin501totalyouthapplicationssubmittedwith406qualifiedyouthapplications (live in Phoenix; completed all information requested) and; 46 businessessubmittedapplicationstoparticipatewith126positionswererequested.

WellsFargoandPetSmarteachused the city toprescreen youth 18‐21 for their company paidinternship program. Wells Fargo received sixyouth and PetSmart found three youth toparticipate in a seven to eight week program.Wells Fargo hopes the youth participating thissummerwill have the opportunity and interestto apply for full‐time positions within thecompany.Apreviousinternfromthesummerof2013 is currently a teller at a Tempe WellsFargo.

Conservation&ResourceManagementFieldCertificationGraduation

Arizona Call‐A‐Teen Youth Resources, the Bureau ofLand Management (Phoenix District), StudentConservation Association, and Phoenix CollegecompleteditssixthinstallmentoftheConservationandResource Management Field Certification (FieldSchool) program. The Field School is a 16‐weekprogram that provides opportunities for youth (ages18to21)togainhands‐onworkexperienceinnaturalresourcesthroughavarietyoffield‐basedconservationprojects,trainings,andcertifications.Todate,32of33(96 percent completion rate) participants havecompletedtheprogramandreceivedtheirFieldSchoolcredential.Inaddition,tenyouthhaveobtainedinternshipswithintheconservationandland management field through conservation or United States. Department of Interioragencies.

2014YouthRISEParticipants&Supervisors

2014FieldCertificationGraduation



“…Youreffortswereappreciatedinhelpingustofindindividualsthatcanassistusinbuildingasoundorganization;what'smoreisthatwearekindredspiritsinthatwebothbelieveinassistingpeopletogetbacktowork.Itisthesekindsofeffortsthataregoingtomaketheworldweliveinabetterplace.Wearelookingforwardtoworkingwithyouonalong

termbasis.”Regards,

THPSolutions

PY2013FederalPerformanceReports

COMMONPERFORMANCEMEASURES

ADULT(A) DISLOCATEDWORKERS(DW)

YOUTH NegotiatedLevel

Rating

EnteredEmploymentRate

73.13% 81.94% N/A A=74%DW=82%

A=MetDW=Met

EmploymentRetentionRate

84.30% 88.48% N/A A=84%DW=88%

A=ExceededDW=Exceeded

AverageEarnings $13,347.97 $17,758.62 N/A A=$13,500.00DW=$17,000.00

A=MetDW=Exceeded

PlacementinEducationorEmployment

N/A N/A 68.6% 62.5% Exceeded

AttainmentofDegreeorCertificate

N/A N/A 58.% 60.5% Met

Literacy/Numeracy N/A N/A 60% 43% Exceeded

During the period of July 1, 2013 through June 30, 2014, the Phoenix WorkforceConnectionAdult,DislocatedWorker, andYouthProgramsmet or exceeded each of thenegotiatedperformancemeasures.

Performance measures are determined through Federal and State negotiation. ThePhoenix Workforce Connection is required to meet a minimum of 80 percent of thenegotiatedlevelofeachmeasure.



OnSept.25,2014,TheMayor’sOfficeinvitedmeandourStudentGovernmentPresidentTyrellHarpertoattendTheMayor’sTownHallMeeting”Re‐engagingDisconnectedYouthtothe

Workforce”TyrellspokeabouthisexperienceatJobCorpsandhowhemanagedtocompletehishighschooldiplomaandtrade.Tyrellwaswonderfulinhispresentation.

AfterwardsIinformedpanelmembersandcommunitypartnersonthecommitmentofourboardmemberswhoserveonboththeYouthInitiativesCommitteeandourWorkforceBoard.TheimpactthatisgainedbyJobCorpsandthecommunity,especiallystudentsandparentsispriceless.Foryouthtogainamemorableexperiencefromsucheventsremainsbothontheirmindsandontheirresumes.Successlastsalifetime.Itwasagreatexperience,especiallyforTyrellandthemany

studentswhowillbeintroducedinfutureevents.

FredRivera,PhoenixJobCorps

DemographicsofIndividualsServed

City of Phoenix, Phoenix Workforce Connection % Number

Total Participants in Program Services 100 1753

Female 54.1 948

Male 45.8 803

Not Disclosed 0.1 2

White 53.6 939

Black 19.6 344

Asian 2.9 50

Hawaiian/Pacific Islander 0.3 5

American Indian 4.1 71

Multiple 2.4 42

Not Disclosed 17.7 311

Ethnic Hispanic 30.1 529


Disabled 5.3 93


Veterans 9.9 174

Older Workers 20.2 354

Source:AZjobconnection.gov



FinancialSummary

WORKFORCE INVESTMENT ACT ALLOCATIONS FOR 2013‐14

WIAFormulaFunds–the2013‐14allocationforWIAformulafundswas$10,344,501comparedtothepreviousallocationof$11,060,285;thisisa$715,884or6.5percentdecreaseof2012‐13year’sfunding.

WORKFORCE INVESTMENT ACT ALLOCATIONS FOR 2014‐15

WIA Formula Funds – the 2014‐15 allocation for WIA formula funds is $10,285,951compared to the previous allocation of $10,344,501; this is a $58,550 or 1 percentdecreaseof2013‐14year’sfunding.

$2,858,182

$3,104,536$365,228

$3,018,638 $997,917

PY2013WIAAllocations

Adult

DislocatedWorker

RapidResponse

Youth

Admin.

$2,910,173

$2,962,099$364,566

$3,056,974

$992,139

PY2014WIAAllocations

Adult

DislocatedWorker

RapidResponse

Youth

Admin.



ViewfromPiestewaPeak

Thereare334averagedaysofsunshineperyearinPhoenix,Arizona



WorkforceandEconomicDevelopment–BuildingOurLegacy

NINE YEARS AND COUNTING: OUR STORY THEN AND NOW

The city of Phoenix continues to lead the way in establishing, building and sustaininginnovativepracticestoalignworkforceandeconomicdevelopment.Thisboldmovenineyearsagocreatedaseamlessservicedeliverysystemtailoredtomeettheneedsof localbusinessesandthecommunity.Theintegrationofworkforceandeconomicdevelopmenthascreatednewwaystoprovidesolutionstobusinessesandestablishaccesstoqualifiedtalentpipelines.Strategicpartneringandbuildinganetworkwith industryassociations,educationinstitutionsandcommunityorganizationshasexpandedourreachinthelocaland regional economy. This benefits the region through leveraging resources andinformation to increase Return on Investments and build the capacity for economiccompetitivenessoftheregion.

KEY INITIATIVES

2005/2006‐EconomicandWorkforceDevelopmentJoiningForcesAt its June 2004 retreat, the Phoenix Workforce Connection Board developed andapproved the following strategic initiative: “Alignworkforcedevelopment systemswitheconomicdevelopmentbymovingthePhoenixWorkforceConnectiontotheCommunityand Economic Development Department (CEDD).” The purpose of the initiative is tocreate effectiveness through a continuumof services and products that directly impactand benefit the employer and job seeker thus creating a sustainable community andeconomy.Thereareseveralkeystrategicadvantagesoftherealignmentoftheworkforcedevelopmentprogramswitheconomicdevelopmentactivities.Theyare:1)directlinktoatrained workforce 2) access to additional business services 3) a streamlined servicedelivery or single point of contact for employers/business community 4) leveraging ofresources.

2005WorkforceMergeswithEconomic

Development

2007CEOWorkforceSummit

2012NAWBWorkforceLeadershipCouncil

Participation

2013Business

CenterOpens

2014BoardStrategicPlanImplemented



NAWBForum,2006:ThinkLocalActGlobal,Washington,D.C. RoundtableDiscussion:Workforce‐EconomicDevelopmentCollaboration‐Smokeand

Mirrors,orSubstance–IsThereany“There”There? WorkshopPresentation:LinkingEconomicDevelopmentandWorkforceApril,2007–CEOWorkforceSummit

The 2007 CEO Workforce Summit, “The Profit Factor:ConnectingTalenttoBusiness”washeldonApril10,2007,atthe Phoenix Convention Center. Approximately 180individualsfromvariousbusinessbackgroundsattendedthisevent. This regional eventwas theproductof collaborationbetween Phoenix Workforce Connection and MaricopaWorkforceConnections.Theprimarygoalofthesummitwasto build a strong economy and a strong workforce systemthrough 1) aligning partners, leveraging resources anddeveloping sustainable systems and solutions 2) developingstrategies for competitive and economic growth. The eventwas designed to allow greater opportunities for theworkforce system to engage with businesses and become a

value‐added resource for them. As part of the regional summit, the Greater PhoenixRegionalWorkforceAnalysiswasconductedandthereportwasdistributedatthesummit.SixelementsforactionwereidentifiedintheAnalysis.Thesixelementsforactionare:

1. Howcanregionalandstateworkforcedevelopmentprogramsbetteraddressindustryworkforceneeds?

2. WhatcanbedonetoimprovetheavailabilityandqualityoftheworkforceintheGreaterPhoenixRegionforcurrentandfutureneedsofemployers?

3. Whatcanbedonetoimprovethebasicandjob‐readyskillsoftheregion’sworkforce?

4. Howcanworkforce,educationandtrainingprovidersidentifythecriticalskillgapsindemandoccupationsoftheregion’spriorityindustrysectorsanddeveloptrainingandotherresourcestoaddressthem?

5. Whatcanbedonetoincreasetheeducationalattainmentandskillsforknowledgejobs?

6. Whatcanbedonetobetteraddressinfrastructureandsupportservicesforworkerswhoexperiencebarrierstoemploymentsuchasaccesstotransportation,affordablehousing,daycare,healthcareandothersupportservicesneededbyworkingfamilies?



May2007NationalCenteronEducationandtheEconomyWorkforceDevelopmentStrategiesGroupPublication, Under One Roof: New Governance Structures for Local Economic andWorkforce Development, Volume II. A review of the workforce and economicdevelopment initiative and integration wasfeatured as a case study in this nationalpublication.

2008NationalWorkforceAssociationSeventhAnnualLegislativeConference,Tampa,FL Workshop Presentation: How To Make

Better Connections with yourCongressional,StateandLocalOfficials

October2008MaricopaHumanCapitalCollaborativeTheMHCCforgreaterPhoenixandMaricopaCounty was formed to develop fundingstrategies, partnerships and collaborativeinitiatives for regional workforcedevelopment. This group has been instrumental in submitting competitive grantapplicationsandregionalgrant implementations. Thekey is strategicpartnershipsandtruecollaboration.November2008ShareNetworkAccessPointsInitiativeInvited by the Department of Labor, Share Network Access Points (SNAPS) weredevelopedthroughouttheCityofPhoenix.TheAccessPointmodelconsistsofestablishingin faith‐based and community organizations resource labs where individuals could gowithin their neighborhood or community to get help with job searching. The AccessPointsarestaffedbytrainedvolunteerstoassistindividualsand/orconnectthemtoOne‐StopCareerCenternetworksforworkforceandjobreadinessservices.

2012NAWBWorkforceLeadershipCouncilThePhoenixWorkforceConnectionBoardparticipatedintheinauguralcohortof12localworkforceboardsparticipating inNationalAssociationofWorkforceBoard’sworkforceboard assessment to foster growth and improvement of the public workforce system.Boardmemberscompleteda31pageassessmentonavarietyofsubjects.Participationinthiscouncilprovidedanopportunitytothinkcriticallyaboutleadershipfunctionsandthe

“Ijustwantedtothankyouforhelpingmegetthefundingformyschooling.I’msoexcitedandmotivatedtobettermyselfandhelpothers.Thanksforbeingapartofmydestinyandfuture.Idoappreciateyourtimeandeffort

concerningmycase.”

Kelly(PWCNorthCustomer)



willingness to strive for higher performance. Written assessment results focused onstrategic management, communications/outreach/advocacy, labor market informationdataandtrends,andstrategicconvening.2012NationalCareerDevelopmentAssociationGlobalCareerDevelopmentFacilitatorHybridCertification/TrainingTwentyPhoenixWorkforceConnectionCareerAdvisorscompleted120hoursofvigorousonlineandinpersonclassestoobtainGlobalCareerDevelopmentFacilitator(GCDF)Certification.2012BoardNameChangetoReflectBusinessFocusIn December 2012, the Phoenix Workforce Connection Board became the PhoenixBusiness and Workforce Development Board. This name change better reflects theworkforcesystem’semployerdrivenfocus.NAWBForum2013:DialogueforWorkforceExcellence,Washington,D.C. Workshop Presentation: Learning, Leveraging and Leading: Solutions for an

IntegratedEconomicandWorkforceModel

2013/2014‐EconomicandWorkforceDevelopmentLeveragingforBusinessGrowthTheCityofPhoenixCommunityandEconomicDevelopmentDepartment(CEDD)throughoperationalrealignmentcontinuestointegratestaffandservicestobetterservebusinessand job‐seeking communities. In early 2012, the Phoenix City Council approved theEconomicDevelopmentStrategicPlanaimedatguidingtheworkwedointhecityandakey strategywas to open a Phoenix Business andWorkforceDevelopment Center. TheCenter became a reality in May 2013. The Center is designed to enhance Phoenix’scompetitive position; assist with the expansion, retention and recruitment of new andexisting business and industries and; focus on expanding high quality employmentopportunities for Phoenix residents. It is an integral part of ourWorkforce ReadinessInitiativewhich includes (1)engagingbusinessand industryand (2) collaboratingwitheducationandtrainingpartners.2013PhoenixBusinessandWorkforceDevelopmentCenterOpensA state of the art business centerwas opened inMay2013. Businesses canutilize thecenter for training, recruitment andmeeting space at no cost. The Business SolutionsTeamisavailabletoassistwithexpansion,retentionandrecruitmentofnewandexistingbusinessesandindustriesandfocusonexpandinghighqualityopportunitiesforPhoenixresidents.



NAWB2014BoardofDirectorsAppointment: In April 2014, Darrell T. Rich, chairman of the Phoenix Business andWorkforce Development Board, was elected to serve as a member of the Board ofDirectors of National Association ofWorkforce Boards (NAWB) for a three year term.NAWBmembersarecommittedtoworkforcedevelopmentbothatthelocalandnationallevel,toensureworkforcestrategiesaremeetingtheneedsoflocalbusinessandindustry.2014PhoenixBusinessandWorkforceDevelopmentStrategicPlanAstheconveneroftheworkforcedevelopmentsystemforGreaterPhoenix,thePhoenixBusiness and Workforce Development Board contributes to developing a skilledworkforce.Acomprehensivestrategicplanhasbeendevelopedtofocustheworkoftheboardandtoensurethateffortsarealignedtowardcommongoals.Thestrategicplanisbasedonthreeareas,withgoalsdevelopedaligningwitheacharea:

1) Proactiveandhighqualityservices2) Communityoutreachandengagement 3) Organizationalexcellence

Members of the Board and Youth InitiativeCommittee engaged in meaningfulconversations about the purpose anddirection of theBoard and assist in carryingoutthestrategicgoals.ThomasP.MillerandAssociates compiled the report based oninterviews and meetings with localbusinesses, job seekers, youth, communityorganizations and city management todevelopthecomprehensiveplan.Thisthree‐year plan aligns with other strategic plans(such as integrated service delivery, stateworkforce plans, and the economicdevelopment plan) and will guide theworkforce system to provide customer‐centric solutions and resources which offeremployersaccesstoaskilledworkforce.

Thejob‐drivenstrategicplanalignswiththeEconomic

DevelopmentPlanandLocalWorkforceInvestmentArea

BusinessPlanthatarealreadyinplace,positioningPhoenixaheadofthecurvefortheimplementationoftheWorkforceInnovationandOpportunityActthatwillgointo

effectJuly1,2015.



LOOKING AHEAD

The city of Phoenix continues to lead the way in establishing, building and sustaininginnovativepracticestoalignworkforceandeconomicdevelopment.Thisboldmovenineyearsagocreatedaseamlessservicedeliverysystemtailoredtomeet theneedsof localbusinessesandthecommunity.Theintegrationofworkforceandeconomicdevelopmenthascreatednewwaystoprovidesolutionstobusinessesandestablishaccesstoqualifiedtalentpipelines.

"ThePhoenixWorkforceConnection(PWC)hasbeenrecognizednationallyforitseffortsinsupplyingbusinesswithaskilledworkforce.Frombeingaskedtoshareourbestpracticesatnationalsymposiums,toconveningavarietyofstakeholdersandformingnewsectorstrategies,tohavingourboardchairserveontheNationalAssociationofWorkforceBoards(NAWB),PWCispositioningPhoenixasagloballeaderfor

workforcedevelopmentandeconomicgrowth.WearehelpingtoleadtheimplementationofthenewWorkforceInnovationandOpportunityAct

(WIOA)thatwillalignareaworkforce,education,andeconomicdevelopmentsystemstocreatemorerobustregionalcollaborationanddriveinnovationinthecommunitiesweserve.Aswedesignthefuture,PWCwillproactivelyplayanincreasinglyimportantroleintherising

Phoenixeconomy."

~MichaelS.Seaver,vice‐chairman

PhoenixBusinessandWorkforceDevelopmentBoard



WorkforceInvestmentActTitle1BServiceProviders

ThePhoenixBusinessandWorkforceDevelopmentDivisionoverseesthedeliveryofOne‐Stop services through a network of partner programs composed of state, county, city,faith‐based community and private sector organizations. The Phoenix WorkforceConnection (PWC), has two comprehensive One‐Stop Career Centerswhere individualsandbusinesseshaveaccess (virtual and/oronsite) to the core servicesof allmandatedOne‐Stoppartnerprograms. PWCalsooperatesanaffiliateofficewhere individualscanfully access WIA adult and dislocated worker services. Both state and city of PhoenixbusinesssolutionsstaffconnectremotelytotheCenterstoofferbusinessesawidearrayofworkforceandeconomicdevelopmentservices.

ThePWCOne‐StopCareerCentersystemlocationsare:

ComprehensiveSites

PhoenixWorkforceConnectionOne‐StopCareerCenter–North

9801N.SeventhSt.,Phoenix,AZ85020

HoursofOperation:M‐F,8a.m.to5p.m.

602‐861‐0208

PhoenixWorkforceConnectionOne‐StopCareerCenter–West

3406N.51stAve.,Phoenix,AZ85031

HoursofOperation:M‐F,8a.m.to5p.m.

623‐245‐6200

Services available at the comprehensive sites or through a referral to a partner agencyincludecareerexplorationandguidance;jobsearchtechniques;jobmatchingservicesinAZ Job Connection; online assessments of skills; one on one resume reviews; access tooccupational training funds, as well as a variety of job‐search related workshops andbusiness/industry forums. Staff specializes in serving veterans, individuals with adisability,matureworkers,recentlylaid‐offindividualsandjobseekersofalleducationallevels.



Keyworkforcepartnersinclude: MaricopaCountyCommunityCollegeDistrict(MCCCD) CityofPhoenixTitle1BAdultandDislocatedWorkers SeniorCommunityServiceEmploymentProgram:AARPWorkExperience VeteranServicesProgram DepartmentofEconomicSecurity–EmploymentService,Vocational

Rehabilitation,UnemploymentInsurance(remoteaccessonly)

AffiliateCenters

PhoenixWorkforceConnectionOne‐StopCareerCenter–South

4732S.CentralAve.,Phoenix,AZ85040

HoursofOperation:M‐F,8a.m.to5p.m.602‐534‐4732

ArizonaCall‐A‐TeenYouthResources

649N.6thAvenue Phoenix,AZ85003(602)252‐6721ProgramsandInitiatives:Career Pathway Programs including Conservation andResourceManagementFieldCertification“FieldSchool”Program, Medical Assistant Program, Summer HealthCareProgramEmployerPartnerships:H&RBlock–ACYRwillbeincorporatingH&RBlockintoitsEmploymentSkillsTrainingProgram(resumewriting,interviewingskills,softskills).H&RBlockisalsointerestedinprovidingtaxpreparationtrainingforACYRinterestedyouth.

TJX Companies (Marshalls,HomeGoods,TJMaxx):Marshalls,HomeGoods andTJMaxx)stores have been a reliable employer partner for more than five years. Over 50 ACYRyouth have been placed with a TJX store in a summer or year round work

ACYRWorkforceStaff



experience. Youth have gained experience in various areas of retail: merchandisepresentation,processing,markdowns,andcustomerservice.Asaresult,manyyouthhavegained part‐time employment atMarshalls,HomeGoods orTJMaxx after their trainingactivityended.

ArizonaWomen’sEducationandEmployment640N.FirstAve.Phoenix,AZ85003602‐223‐4333

ProgramsandInitiatives:UMOM, Homeward Bound, Arizona DiversityBusiness Development Center, Job TrainingEmploymentServicesGrant,ArizonaFoundationfor

Women,CityofPhoenixFamilyServicesco‐location,Goodwill,Maximus,ShoeboxMinistriesandMentoring FriendlyHouse802S.FirstAve.Phoenix,AZ85030602‐257‐1870 ProgramsandInitiatives:Workforcedevelopment,adulteducation,elderly

care, youth education, family and immigrationservices, and mentoring. We also operate anearly childhood development center and the Academia del Pueblo Elementary CharterSchoolservingchildrenincentral‐southPhoenixfromK‐eighthgradeFriendly House is seeking funds from private businesses and corporations to create asmallbusinesscenter fornew immigrantsandmicroenterprises. FriendlyHouseworksclosely with National Council of La Raza, (NCLR) Associate Director of WorkforceDevelopmentMidwestRegionalOfficetoseekfornewfundingopportunities.Staffserveon the NCLR Workforce Development Advisory Council to: Analyze current NCLR

FriendlyHouseWorkforceStaff

AWEEWorkforceStaff



Workforce Development (WFD) program and policy initiatives, NCLR WFD AdvisoryCouncilvisionandgoalandAdvisoryCouncilmember’sgoalsandvision.FriendlyHousecompletedNCLR’ssurveyontwo‐generationprograms.ThepurposeofthesurveywastoidentifyAffiliateswith early education andworkforceprogram that lead to better childoutcomes and family economic and social security. Friendly House was selected toparticipateintheprojectduringthe2014NCLRConferenceinLosAngeles,CAtodiscusstwo‐generationworkandengageinthedevelopmentofcorequalities.AspenInstituteisleadingthisresearch.

NeighborhoodMinistries1918W.VanBurenSt.Phoenix,AZ85009602‐252‐5225

ProgramsandInitiatives:Katy’s Kids Pre School, Hope House, Moms’Place, Mercy Mind – Behavioral Health,OpportuniTees,ElMercadodelaCommunidad–ThriftStore,SupplementalNutritionApplicationProgram, Community Colleges, Grand CanyonUniversity,DukeDivinityUniversity,UniversityofSouthernCalifornia,FirstThingsFirst,Refugio Phoenix, Urban Strategies, Leadership Foundation, Wayne and Kit DanleyScholarship Fund,RooseveltRow,DegreePhoenix, CollegeDepot, FreeArts, SolidRock,ASU–SocialWorkandCommunicationsDepartments,PublicAllies,FreshStartWomen’sFoundation,DressforSuccess,CareerConnectors,ArizonaCommunityActionAssociation,Labor’s Community Service Agency, Networking Employers & Training ProfessionalsAssociation’s,ScottsdaleBibleCareerRedirectionNetwork,andmanymorepartnerships.

NeighborhoodMinistriesWorkforceStaff



ValleyoftheSunYMCA3825N.67thAve.Phoenix,AZ85035602‐212‐6155

ProgramsandInitiatives:YAchieversisayouthworkforceandeducationprogram that serves youth in middle schoolthroughcollege.Theprogramisfundedthroughthe city of Phoenix, United Way, smallfoundationgrants,andinternaldollars.Workshopsarefacilitateddailyonlifeskills,workreadiness,literacy,GED,collegereadinessandYouthLeadership.YAchieversconductsacollegefairforvocationalprograms,provideshighdemandcareerindustryinformation,and family services. Partnershipswith community based organizations include PurpleRibbon Council, Bloom for Healthy Relationships, New Global Citizens, Teen AA,Touchstone Drug and Alcohol education, TOPS pregnancy prevention services, IRC,RefugeeRefocus,StateIndependentLivingCouncil,AZVA,Cyphers,StreetsofSuccessandUnitedWay

JobsforArizona’sGraduates(JAG)2501W.DunlapRoad,#200Phoenix,AZ85021602‐216‐9503 MissionandModelApplications:Jobs forArizona'sGraduates (JAG) is a non‐profit since1990 thatpartnerswith schooldistricts,thebusinesscommunity,thepublicsectorandothernon‐profitstosupportandassuresuccessofourmission.JAG'smissionistohelpyoungpeoplestayinschoolandtoacquire the academic, personal, leadership and vocations skills they will need to besuccessfulupongraduation.Ourmissionisrealizedthroughourthreeapplications: CollegeandCareerReadiness(10th‐12thgrade) MiddletoHighSchoolTransition(6th‐9thgrade) AspireWorkReadinessandOccupationalTraining(16‐21yearsold,inoutofschool)CommunityOutreachandLeadershipActivities:All JAG students are members of the Career Association, which is a highly motivatedstudent‐ledorganization.Asagroupthestudentsdetermineandplanprojectstofurthertheirleadershipandvocationalskills,whilepracticinganddemonstratingtheirpersonaland social skills.Most importantare theServiceLearningandLeadershipProjects they

YMCAWorkforceStaff



complete. By learning the importance of giving back, JAG students become empoweredmembers of their community. On average, each JAG student contributes 15 hours ofservicetotheircommunityeveryyear.CollegeandCareerTransition:Through JAG's12‐month followup services, students receive the coaching and supportthey need to begin their college careers and maintain employment. JAG coordinatorsprovide ongoing support to graduates to effectively manage any personal, financial,academicandcareerplanrelatedchallengesthatmayarise.JewishFamily&Children’sService9014N.23rdAve.Bldg.2,#3Phoenix,AZ85021(602)279‐0084 OurMission:We are a non‐profit, non‐sectarian organization thatstrengthens the community by offering high qualitybehavioral health and social services to children, familiesand adults of all ages, in accordance with a Jewish value system that cares about allhumanity.OurVision:At JFCS,wehope fora futurewhere familiesarestrong,whereoureldersarecared forand where children are safe. Our dedication to this mission is strengthened by ourcommitment toour core Jewishvalues thathonor communityand the continuityof thegenerations.ProgramsandInitiatives:YoungPeople inTransition: Youngpeople learn, in a realworld environment, toworktogether,encourageeachotherandpreparetobeontheirown.Wecanhelpyoumakeasuccesstransitiontolivingindependently.Weworkone‐on‐onetoassistyouthingainingknowledge, skills, and connections. Staff and youthwork together to develop positiveproblemsolving skills, self‐advocacy skills, positivepeer relationshipswhileaddressingtheir educational and community living needs. Real World Job Development: Theprogramstartedin2006andhasassistedmanyyouthinusingtheirnewlyacquiredskillsto become gainfully employed. Program participants have obtained jobs in schools,hospitals,veterinaryclinics,retailshops,andmuchmore.



TumbleweedCenterforYouthDevelopment3707N.SeventhSt.,#100Phoenix,AZ85014602‐264‐6035ProgramsandInitiatives:Tumbleweed Center for Youth Development serves abused, abandoned, neglected,troubledandatriskyouthinMaricopaCountyages12to25whoarehomeless,runawayorstilllivingathomebutincrisis.ThemodelatTumbleweedistoprepareyoungpeopletomeetthechallengesofadolescenceandadulthoodthroughacoordinated,progressiveseries of activities and experiences with support that includes case management,counseling, high school andGED educational services, vocational, job development andemployment services, short and long term shelter, transitional living, outreach, drop incenterservicesandfamilyreunification.Acompletelistofprogramsanddescriptionscanbefoundonourwebsiteattumbleweed.org.ValleyoftheSunUnitedWay‐ASPIRE1515E.OsbornRoadPhoenix,AZ85014602‐631‐4800Phoenix Workforce Connection has partnered with United Way in providing youthservices through theWorkforce Investment Act since 2004. UnitedWay is the largestinvestorinhealthandhumanservicesintheValley.Withthesupportofmorethan90,000individualdonors,700businesssupporters,andawidearrayofvolunteersandpartners,weeffectivelycreatechangeontwolevels:

Wedrivesystemicchangethatimpactsentirecommunities Wetransformindividualliveseveryday

Together,we’llbuildastrongercommunityforusalltolive,workandraiseourfamilies.



MovingForward

OnJuly22,2014,PresidentBarackObamasignedintolawtheWorkforceInnovationandOpportunity Act (WIOA). WIOA was passed in Congress with significant bi‐partisansupport. It reauthorized the public workforce system and certain employment andtrainingprogramspreviouslyauthorizedunder theWorkforce InvestmentAct (WIA). Italsomadestatutorychangesthatsupportandadvancejob‐driventraining.ThenewlawgoesintoeffectJuly1,2015.

PhoenixWorkforce Connection is prepared to begin implementation of the newWIOA.ThePhoenixBusinessandWorkforceDevelopmentBoardStrategicPlanincludedmanyofthe elements of the law. Phoenix Workforce Connection will also begin an integratedcustomerservicedeliverymodelatallofourOne‐Stopcenterstoenhancethecustomerexperience.

SpecialthankstothePhoenixWorkforceConnectionLeadershipTeam:

CynthiaSpellTweh,DeputyEconomicDevelopmentDirector StanFlowers,One‐StopCoordinator KimberlyFaust,YouthWorkforce

DevelopmentSupervisor SethDyson,Businessand

WorkforceDevelopmentSupervisor

KathyThiessen,Sr.WorkforceDevelopmentSpecialist

KristaRippee,BoardLiaisonandEqualOpportunityOfficer

KerriBarnes,NorthOne‐StopSupervisor DavidMeadows,WestOne‐StopSupervisor EstherAtempa,SouthOne‐StopSupervisor



ContactInformation:

CITY OF PHOENIX COMMUNITY AND ECONOMIC DEVELOPMENT DEPARTMENT BUSINESS AND WORKFORCE DEVELOPMENT DIVISION

200W.WashingtonSt.,19thfloor,Phoenix,AZ85003

Tel602‐262‐6776

Fax602‐534‐3915

Phoenix.gov/econdev/workforce‐connection

EqualOpportunityEmployer/ProgramAuxiliaryaidsandservicesareavailableuponrequesttoindividualswithdisabilities

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