Citrix OOW Presentation 2012
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Transcript of Citrix OOW Presentation 2012
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Siebel Upgrade @ Citrix
Girish Yadav
Oracle Practice Director
October 1st, 2012
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© 2012 Citrix | Confidential – Do Not Distribute
Outline
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Who are we
Context of Upgrade
Project Implementation Highlights
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4 Best Practices
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© 2012 Citrix | Confidential – Do Not Distribute
By the numbers…
$2.4B revenue
8,000+ employees
250,000+ customers
10,000+ partners in 100 countries
#1 Desktop & App virtualization
#2 Cloud Networking
#1 Public Clouds
#2 Web Collaboration
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© 2012 Citrix | Confidential – Do Not Distribute
A world where people can workand play from anywhere
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© 2012 Citrix | Confidential – Do Not Distribute
Any Device Any Cloud
Mobile Workstyles Cloud Services
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© 2012 Citrix | Confidential – Do Not Distribute
Siebel 8.1.1.6Upgrade Objectives
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© 2012 Citrix | Confidential – Do Not Distribute
• 7.8 End of Life • Uninterrupted support from Oracle
• Additional Technical Benefits and New Features• Leverage next generation application architecture with enhanced system performance and
reduced migration costs.• Embedded OSES Search.• BI Publisher Reporting Engine.• Leverage Task Based UI to address department specific user interface and navigation issues.• Latest version of Citrix products were integrated and certified with Siebel 8.1.X product line.• Get ready for Innovation Pack and Open UI.
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Objectives
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© 2012 Citrix | Confidential – Do Not Distribute
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© 2012 Citrix | Confidential – Do Not Distribute
Business Value GainConsiderations
• Enable Citrix to showcase benefits of using Citrix products to customers using Oracle Enterprise applications
• Configuration and operations cost reduction per/user basis
• Increased number of technical capabilities • BI Publisher for wide range of formatted reports• Case Insensitive search• Task Based UI• OSES Embedded Search• Enhanced email editor functionality etc.
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© 2012 Citrix | Confidential – Do Not Distribute
How we got there:
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© 2012 Citrix | Confidential – Do Not Distribute11
Timelines
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© 2012 Citrix | Confidential – Do Not Distribute
• Citrix needed a technical & infrastructure upgrade with as-is or better functionality with minimum downtime
• Actuate reports to BI Publisher migration
• Address and Account/Agreement conversion from 1:M to M:M (SEA to SIA)
• Single Sign–on Authentication setup using WIA –SSO (Call Center and eService)
• Technical Redesign of Audit Trail functionality
• Migration of attachments to new platform
• Changes in communication screen & functionality
• Evaluation of Siebel 8.1.1.5 version on 64 bit platform with Avaya CTI
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Challenges
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© 2012 Citrix | Confidential – Do Not Distribute
• Thorough upgrade assessment, leveraged home grown ‘Easy U’ tool which resulted early identification of issues• T Script to ST Script Conversion• BI Publisher Migration• SEA to SIA Repository changes
• Documentation of repeatable steps during various phases viz. Execution of DB Upgrade in POC, Development, SIT, UAT/Pre-Prod environments.
• Thorough performance testing.
• Multiple pre mock production upgrade runs.
• Accurate deployment planning with pre & post validation tasks of Go Live.
• Engage Oracle Expert Services, TAM Services for Product fixes.
• Schedule hotline support with Oracle support in advance for Go-Live
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Best Practices
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© 2012 Citrix | Confidential – Do Not Distribute
People are happier and more productive
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Work better. Live better.