Citrix cloud case study kit 2014

Citrix 2014

Citrix Cloud Solutions Case Study Kit

Citrix CloudPlatform, Citrix CloudPortal Business Manager

Service Providers and Telcos

© 2014 Citrix. Confidential.3

Contents

This kit provides an easy way to find all of the Citrix cloud solutions-related external case study

materials including:

• Case studies

• Customer overview slides

• Customer videos

• Customer quotes

The kit is grouped by these customer types:

• Service Providers

• Government

• Education

• Enterprises

Service Providers and Telcos


Service Provider Case StudiesAlcatel-Lucent - A global telecommunications company that helps service providers migrate their networks to

the cloud offers a highly scalable, reliable and secure solution based on Citrix CloudPlatform.

Appcore - Appcore, a global business information systems company provides an easy-to-use user interface

for self-service.

Contegix - A leading IT service provider offers a feature-rich Platform-as-a-Service (PaaS) solution for public

and private clouds with Citrix CloudPlatform, Citrix CloudPortal and CumuLogic.

Datapipe - Datapipe evolves their virtualization platform into a comprehensive, 360 degree cloud solution with

Citrix CloudPlatform, achieving top line growth and bottom line savings. Video

DBR360 - DBR360 delivers public and hosted private clouds with Citrix CloudPlatform

IDC Frontier - IDC Frontier provides cloud computing and DataCenter solutions offerings to more than 1,000

business customers across Japan using Citrix cloud computing solutions. Video

Ikoula - Ikoula selects the turnkey CloudPlatform solution from Citrix in order to create its latest private cloud

offer.

Instance Cloud Computing - 1-800-HOSTING - 1-800-HOSTING supplies its customers with an all-in-one

solution while also reducing costs with Citrix CloudPlatform.

KDDI Corporation - KDDI adopts Citrix CloudPlatform to deliver private cloud services. Slide

KT - A South Korean telecommunications company gives 33,000 workers flexible, cost-effective access to

desktops and applications with Citrix XenDesktop and Citrix XenClient. Video

http://www.citrix.com/customers/alcatel-lucent-en.html?product=cloudplatform

http://www.citrix.com/customers/appcore_en.html?product=cloudplatform

http://www.citrix.com/customers/contegix_en.html?product=cloudplatform

http://www.citrix.com/customers/datapipe_en.html?product=cloudplatform

http://www.citrix.com/customers/dbr360_en.html?product=cloudplatform

http://www.citrix.com/customers/idc-frontier-en.html?product=cloudplatform

http://www.citrix.com/customers/ikoula-en.html?product=cloudplatform

http://www.citrix.com/customers/instance_cloud_computing_1_800_hosting_en.html?product=cloudplatform

http://www.citrix.com/customers/kddi_corporation_en.html?product=cloudplatform

http://www.citrix.com/customers/kt_en.html?product=cloudplatform


Service Provider Case StudiesLogicworks - A leading cloud service provider makes it simple for customers to deploy and manage hosted

public and private services with the flexibility to meet dynamic business needs.

MittelstandsCLOUD - Citrix technologies as the foundation for a successful cloud model.

NetStandard - Leading managed service provider chooses Citrix CloudPlatform and CloudPortal Business

Manager to enable cloud services and accelerate time-to-market.

NTT Communications - NTT adopts Citrix CloudPlatform to build “Biz Hosting Cloudn,” a hybrid cloud service

with flexible connectivity.

Pathway Communications - Pathway Communications, a Cloud service provider creates a highly cost-

effective cloud solution in record time with Citrix CloudStack.

SCSK Corporation - SCSK adopts Citrix CloudPlatform and XenServer to create a quality cloud service

platform that is open and flexible, enabling a distributed cloud service accessible from any physical location.

SoftLayer - SoftLayer is a cloud infrastructure provider that offers global, on-demand datacenter and hosting

services with Citrix CloudPlatform.

SSI - IT provider uses Citrix CloudPlatform to deliver managed services to legal and small business

customers with the flexibility and scalability to support their rapid business growth.

System Solution Inc.(SSI) and Aquipt Inc. - Leading U.S. provider of IT management, support and cloud

hosting is using Citrix CloudPlatform and Citrix CloudPortal Business Manager to host applications and data

in the cloud and track usage for small and midsize enterprises.

http://www.citrix.com/customers/logicworks_en.html?product=cloudplatform

http://www.citrix.com/customers/mittelstandscloud-en.html?product=cloudplatform

http://www.citrix.com/customers/netstandard-en.html?product=cloudplatform

http://www.citrix.com/customers/ntt-communications-en.html?product=cloudplatform

http://www.citrix.com/customers/pathway_communications_en.html?product=cloudplatform

http://www.citrix.com/customers/scsk-corporation-en.html?product=cloudplatform

http://www.citrix.com/customers/softlayer_en.html?product=cloudplatform

http://www.citrix.com/customers/ssi-en.html?product=cloudplatform

http://www.citrix.com/customers/ssi-cloud-solutions-en.html?product=cloudplatform


BT Customer Innovation Award Video

http://www.citrix.com/tv/#videos/11097





KT Customer Innovation Award Video






Datapipe

Challenge• Evolve the existing virtualization platform to enable self-service

• Replicate a cloud architecture globally

• Maintain consistency for existing services and customers

Solution• Used CloudPlatform to enable public, private, hybrid and

managed cloud services all from a single platform

• Offers value-added cloud services including hypervisor and NetScaler

• Delivered XenDesktop and XenApp as cloud service

Result• Top line growth with bottom line savings

• Expanded into new markets with a differentiated cloud solution.

• Datacenter efficiencies enable scaling without adding more staff

• Customers can choose the cloud type and services that are right for them


Datapipe Customer Innovation Award Video






The challenge

Relied on costly and difficult to

implement manual processes to

configure, administer, and manage

customers’ environments

Needed an automated, self-service

platform that enabled customers to

manage their own cloud

environments

The solution

• Citrix CloudPortal Business Manager

plays a key role in simplifying

management tasks across Big Red

Group’s CloudPlatform environment

• Citrix NetScaler Application Delivery

Controller helps ensure optimal load

balancing, even during major spikes

in user demand

Key benefits

• Simplifies back-end management

while reducing support calls by 25

percent

• Optimizes productivity by minimizing

human error

• Keeps head-count low and

accelerates time to market

Based in Melbourne, Big Red Group is an IT solutions provider offering a range of high-

quality products and professional services to small and medium businesses throughout

Australia. read more

Now that customers can manage their own environments with greater independence, we’ve seen a 25 percent

reduction in the volume of calls to our support team using Citrix cloud solutions.--- Jamie Williams, CEO, Big Red Group

http://www.citrix.com/customers/big-red-group-en.html

http://www.citrix.com/customers/big-red-group-en.html


IDC Frontier Customer Innovation Award Video






The challenge

• Needed new ways to optimize

personnel and technical resources

while reducing costs and risk

• Had to offer simplified business

management services controlled

by clients unfamiliar with cloud

solutions

The solution

• Citrix CloudPlatform, Citrix

CloudPortal Business Manager, and

Citrix NetScaler Gateway created an

effective white-label IT service

• Citrix solutions enabled an IT

platform that drove revenue through

a common interface, providing

traction to grow the business

Key benefits

• Simplifies management and

maintains control with self-service

portals

• Increases business agility

• Improves the end-to-end user

experience

Founded in 2010, EnCloud is an IT systems integrator and managed-services provider

that delivers white-label cloud computing services to telecommunication operators in the

growing Middle East market. read moreEnCloud

By partnering with a responsive, technically advanced company like Citrix, we’ve created a canvas on which we

can paint a bright future. —Samer Jafari, General Manager, EnCloud

http://www.citrix.com/customers/encloud-en.html

http://www.citrix.com/customers/encloud-en.html


KDDI CorporationDelivering new enterprise public cloud solution to its customers

Needs/Issues• Customers wanted highest quality cloud service at lowest cost• Diversify services across multiple networks and multiple devices• Looking to offer public cloud services to its customers• Wanted single KDDI source to provide all IT resources to enterprise customers

Solution• Citrix CloudPlatform

- Open platform- Provided needed agility, flexibility and capabilities

Results• It was all they expected• Since KDDI deployed their IaaS services using Citrix CloudPlatform:

- Customer satisfaction and new business has significantly increased- Handling four to five times the number of new accounts with ease- Reduced operations and administration workloads, significantly cutting costs

• KDDI aiming for even greater cost cuts - using CloudPlatform

• #2 telecom company in

Japan

• Operates in mobile and

fixed line business

• Over 70% of its

operating revenue

attributed to the mobile

business segment.


The challenge

• Had to manually provision the cloud

and it took days to provision a

virtual machine

• Needed to embrace automation and

customer self-service to fully scale

a flexible cloud offering

The solution

• Citrix CloudPlatform extends cloud-

based capabilities to a growing client

base

• Citrix CloudPortal Business Manager

provided flexibility to manage a

variety of hypervisors from multiple

vendors within a single pane of glass

Key benefits

• Provisions new virtual machines in

minutes, not days

• Achieves market leadership with the

region’s most advanced cloud

offering

• Grows existing accounts while

generating net new business

Founded in 1991, Zajil Telecom was the first Internet service provider (ISP) in Kuwait.

Today, the company is an end-to-end provider of connectivity, cloud and managed

services for customers throughout the Middle East and North Africa. read more

Zajil Telecom

Citrix CloudPlatform was clearly more mature than the competition, and Citrix CloudPortal Business Manager gave

us the flexibility to manage a variety of hypervisors from multiple vendors within a single pane of glass.--- Mohammed Kazmi, Senior Manager, Product Development and Marketing, Zajil Telecom

http://www.citrix.com/customers/zajil-telecom-en.html

http://www.citrix.com/customers/zajil-telecom-en.html


Zajil International Telecom CompanyFirst telecom in Middle East to provide cloud services to its customers

Needs/Issues• Wanted to become a leading provider of cloud and managed service• Goal: Be 1st telecom in area to provide latest cloud & technology services

Solution• Citrix CloudPlatform and CloudPortal Business Manager

- Impressed with the simple turnkey nature of the platform- Choice of virtualization platform- Self-service portal- Potential speed of time to market

Results• Able to go live in 4 weeks!• Already gaining market share• First to unify many services and cloud under one platform• Expanding their footprint to other countries• Have expanded product line to include Storage-as-a-Service

• One the Middle East’s

leading data telecom

and Internet solutions

providers

• Core services include

networked IT services,

local and international

data com

• 3 datacenters


The challenge

• Had to avoid the cost and

maintenance of dedicated

hardware environments for each

of its partners

• Needed to run multiple services on

a common platform, allowing for a

more efficient operational model

and a reduction of service

innovation cycles

The solution

• Citrix CloudPlatform made it possible

to deploy a distributed cloud,

connected into a single holistic

network with a unified management

experience.

• The Citrix solution provided a

complete cloud environment that

could be unpacked and provisioned

in less than two hours to support a

fully automated production-level

deployment

Key benefits

• Reduces costs for cloud services and

environments

• Introduces new services more

quickly, at lower risk

• Maximizes customer value through

an open, flexible cloud platform

At the forefront of global communications, Alcatel-Lucent provides products and service

innovations in Internet Protocol (IP) and cloud networking, as well as ultra-broadband

fixed and wireless access. read more

CloudPlatform gave us the best of both worlds: a strong open source community, and the support of a proven

company like Citrix.--- Idan Mor, Senior Director, Strategic Alliances, Cloud Business Unit, Alcatel-Lucent

http://www.citrix.com/customers/alcatel-lucent-en.html

http://www.citrix.com/customers/alcatel-lucent-en.html

Government


Government Case Studies

KIVBF - Kommunale Informationsverarbeitung Baden-Franken (KIVBF) is an IT services provider for more

than 600 cities and counties in southwestern Germany.


http://www.citrix.com/customers/kivbf_en.html?product=cloudplatform





KIVBFSaving German taxpayers millions of Euros every year

Needs/Issues• Deliver individualized IT solutions from a shared cloud • Simplify delivery, improve experience, lower costs• Avoid building dedicated IT silos for different customers

Solution• Citrix CloudPlatform , CloudPortal Business Manager, XenDesktop, XenApp

- Standardized, multi-tenant cloud with CloudPlatform- Admins deliver services to customers with CloudPortal Business Manager- Apps, desktops and infrastructure services delivered as role based cloud services

Results• Secure, AWS-like application and datacenter resource provisioning• Able to tailor service levels by audience• Faster turnaround• IT and citizen self-service• Departmental chargeback/showback

Company Summary

• Service Provider for

German state and local

government agencies

• Largest public

datacenter in Germany

• Publically funded to

provide a range of

services to the

taxpayers in over 560

local authorities

Education


Education Case Studies

Hokkaido University - Hokkaido University strengthens R&D with its Academic Cloud built on Citrix CloudPlatform and Citrix

XenServer.

University of São Paulo - Brazil’s top educational institution uses Citrix mobility, virtualization and cloud solutions to make

rich computing resources available more simply and efficiently. Video below.

USP Innovation Award Video

https://www.youtube.com/watch?v=pviLKblDeCo

http://www.citrix.com/customers/hokkaido-university-en.html?product=cloudplatform

http://www.citrix.com/customers/university-of-sao-paulo-en.html?product=cloudplatform





University of Sao Paulo

Challenge • Deliver centrally managed on-demand virtual datacenters and cloud services

to 100,000 students and 6,000 professors across 11 campuses

Solution• Built a university-wide cloud with Citrix CloudPlatform, CloudPortal and

XenServer that delivers desktops, streamed applications, HPCaaS, IaaS and

SaaS applications through a self-service portal

Result• Self-service cloud : Students and Faculty can start working on new projects in

minutes without bureaucratic delays. Researchers and scientists access

capacity on-demand for big data analysis.

• Real-time budgeting: Departments get real-time usage and spend information.

• Reliable access and protection: Researchers get interrupted productivity

during outages, strikes and valuable data is backed up centrally.

© 2014 Citrix. Confidential.24 More details in slide notes

• Easy to use, centralized on one management server and has a simple UI

• Works with their existing infrastructure so they don’t have to buy anything extra

• Want to become a cloud provider for other community colleges

• Want a more agile way of managing new datacenter technologies: NetApp, Cisco USC, Flexpod, NetScaler, VMW vSphere hypervisor & more

• Need to provide resources for additional faculty & students

• Able to provide infrastructure services to different departments with centralized management from one datacenter

• Obtain showback of continuing education department resource usage

• Use technology via the cloud to become more competitive and flexible and agile to

manage technology going forward

Large Community College in U.S.

Challenges & Opportunities

Why Citrix

Results


Royal Melbourne Institute of TechnologyAchieves agility in provisioning IT resources with Citrix cloud solutions

Needs/Issues• Needed to modernize and simplify their core network and service offerings

• Wanted a cloud solution to enable self-service and provide access control

• Cloud needed to integrate with Cisco and NetApp

Solution• Tested and deployed Citrix CloudPlatform and CloudPortal Business Manager

• Built 3 types of clouds: Student, Infrastructure and Research private clouds

Results• Ability to deliver unique capabilities for student experience

• Seamless management of apps across Development to Test and Production

• Rapid turn-around for Research clouds

• Ability to create industry collaboration clouds

University Summary

• In top 10 Australian

universities

• In top 100 universities

worldwide

• 5 campuses across

Australia and Vietnam

• Over 74,000 students


Challenges & Opportunities • Build a cost-effective, private cloud to provide university researchers

unlimited access to academic IT resources

• Improve IT utilization

• Reduce cost and control power consumption

Solution• Citrix CloudPlatform and Citrix XenServer hypervisor

Result• Reduced operational cost and power consumption by up to 20%

• Provided a more agile environment for consuming IT resources

• Equipped faculty members with a cost-effective and secure way to share and store academic data

Enterprises


Autodesk Innovation Award Video






“”Ralf Lindenlaub

VP Cloud Solutions Services

“At SAP we have a range of applications running in the cloud, from SAP’s world-class Business

Suite to SAP HANA. As diverse as these solutions are, CloudPlatform has the unique ability to run

them all, despite their different architectures.”



Why Citrix

Results

Disney Interactive

• Achieve faster time-to-market• Reduce infrastructure TCO• Increase datacenter operational efficiencies• Empower developers to provision new technology - safely

• Provided a solution suitable for Disney’s media/entertainment markets

• Citrix CloudPlatform IaaS private cloud deployment exceptionally easy

• Flexibility to leverage existing datacenter investments

• Lowered TCO• Improved agility• Reduced time to market significantly• The longer their private cloud ran, the lower OpEx became

Company Summary

• Entertains families and

Disney enthusiasts

everywhere

• Provides interactive

entertainment across

all digital media

platforms:

Mobile, social and

console games

Online virtual

worlds

Disney.com

network of

websites.


“”

“I really like Citrix CloudPlatform/CloudStack because it does not demand to be the be-all-end-all

for all my infrastructure. If I choose not to use virtualized networking, I can. If I choose not to use

whatever storage is built in, I can do that too. I can leverage all my existing investments and

not get cornered into an evolving market that is very difficult to keep up with.”

Peter Lopez

System Architect


• Ability to deliver virtual machines from a single console utilizing an API

• Capability to build own portal to empower the deployment of XA on-demand

• Enabled them to make use of VM attributes during the post-provisioning phase

• Large XA deployments across multiple locations with a slow deployment process

• No standardized or automated service delivery across regions

• Needed to scale and be more agile

• Moved to a stateless environment which improved performance and reduced cost

• Reduced the costs associated with delivering virtual apps and desktops to users

• Provided flexible infrastructure for swapping out compute, storage, network &

hypervisors while maintaining a transparent user experience

Large Financial Services Company


Why Citrix

Results


Challenges & opportunities • Build private cloud for corporate research development projects which

had high upfront expenses, slower setup times and lacked

standardization across distributed sites

Solution• Implemented Citrix CloudPlatform for rapid provisioning of compute

resources for development and test environments

Result• Achieved 21st century speed setting up new research projects with

“instant-on” access to compute resources

• Lowered administrative overhead with a “single pane of glass” for

managing projects across several locations

• Maximized existing investments with flexibility to integrate different

networking, virtualization and management components


• Richer and more stable network management features than competition • Open source features (e.g. AWS-like APIs) worked well with existing (vSphere) infrastructure

• Wanted to build an IaaS/PaaS cloud solution to provide IT services internally and externally

• Needed AWS API and the ability to use their existing vSphere hypervisor

• Development cycles are getting shorter, needed to make development team more agile

• Built a stable platform to provide IT services to internal and external users

• Enabled Dev. team to be more agile resulting in shorter development cycles

• Reduced the complexity of R&D infrastructure needs assessment review

• Gained the flexibility to choose the type of network architecture that best fit their

needs

Large Asian Insurance Company


Why Citrix

Results


• Solution offered more choices of hypervisor, simpler automation and less scripting

than competition

• Strong ROI with the self-service/automation of infrastructure

• Wants to build an IaaS internal private cloud to reduce costs & maintain service

• Demand for IT-as-a-Service offering to recapture spend leaving the firm

• Losing customers to commodity cloud services (Rackspace)

• Reduced the weight and complexity of traditional IT by decreasing reliance on

enterprise hardware

• Decreased the cost of provisioning their infrastructure with automation and self-

service IT

• Continuing to grow business, realize ROI and become more agile

• Implemented a better way for doing chargebacks based on utilization

Multi-National Advertising and PR

CompanyChallenges & Opportunities

Why Citrix

Results


• Looked at OpenStack and found it to be too complicated.

• Saw the value of Citrix CloudPlatform as a commercially supported software

• Liked the ease of use, price and value proposition of Citrix CloudPlatform

• Needed a tool to automate deployment of instances which will be the foundation

of their SaaS offering

• Oracle ending support of Nimbula coinciding with their go live date created a

compelling need to buy

• Gives them the ability to add Chef to automate the deployment of instances on

Citrix CloudPlatform and the installation of the software packages needed for their

SaaS solution

• Allows them to use Citrix CloudPlatform with Citrix XenServer 6.x

SaaS CRM Provider


Why Citrix

Results


Challenges & Opportunities• Reduce and expose the cost of infrastructure – 1,000 VMs running at one point (costly)

• Needed a way to allocate the costs to each department’s usage

• Needed to be able to have dev spin up and shut down their own VMs instead of a dedicated headcount

Needed an open-source product with technical support

• Reduce operating cost for all SaaS division software developers using a large amount of hosts to do their

testing and mirror their production environment

Why Citrix• 2 locations – Santa Barbara with 89 hosts/250 VMs – scaling to over 500 VMs but less than 1000, 2 zones,

15 clusters and Frankfurt with 22 Hosts, 16 VMs, 1 Zone and 3 Clusters

• Strong use case for private cloud production and stage environments for QAI (QA and integration)

• Citrix CloudPlatform Projects provide the ability to share a common workspace between users

Results• Gained visibility for SaaS software developers all over the world using Citrix CloudPlatform for testing and

development environments for all GoTo SaaS products

• Tied each department to each resource for cost allocation

• Ability for dev to scale their own VMs as they go rather than keeping VMs around for “just in case”

scenarios hardware costs

Citrix SaaS


Citrix SaaS Data Center Santa Barbara

Top of

Rack

Switch

POD 1

Citrix CloudPlatform

Primary Mgmt

Server Cluster

Hitachi and HP

StorageCluster 1 Cluster 2 Cluster 3

MySQL

NetScaler MPX

Cloud Users

Design Information

• Servers - Cisco Unified

Computing System with

39 B200 M3 blade

servers 128 gigabytes

memory per blade

• Storage – Hitachi and

HP (SAN) and cluster

from super micro (iSCSI)

• Network -10 GB

network to top of rack

switch

• Anticipated Capacity –

1,000 running instances

Cluster 4 Cluster 5

NetScaler VPX

UCS


Challenges & Opportunities• Wanted to reduce the time to create virtual machines and reproduce customer issues

• Needed to the ability to deploy a Citrix end-to-end solution to simulate customer environments

• Provide a shared, flexible and dependable environment that can be accessed worldwide by support

• Reduce operating cost by eliminating the need for XenServer for individual users

Why Citrix• Since May 16, 2014, over 250 support users from the XenApp, XenDesktop, XenMobile, NetScaler,

engineering, readiness, knowledge base, product quality and Technical Relationship Management (TRM)

teams created over 2,500 virtual machines

• Citrix CloudPlatform:- gives new hires a standard product environment for faster onboarding

- allows for leverage of existing hardware (different server types and ages)

- gives support the ability to add new hardware with out affecting the deployment design

• Citrix CloudPlatform Projects provide the ability to share a common workspace between users

Results• Faster reproduction environment with templates and snapshots

• Deployed complex IT environments with Citrix Storefront, NetScaler, XenApp, XenDesktop, XenMobile

• Created shared environments that different support and engineering team can access globally

• Pooled hardware increased server capacity reducing the number of physical servers (1 per user before)

and power consumption by 80%

• Reduced new hire resource cost by 33% by using Citrix CloudPlatform to pool infrastructure resources

saving over $150,000 this year

Citrix Cumulus Labs


Citrix Cumulus Labs

Top of

Rack

Switch

POD 1

Citrix CloudPlatform

Primary Mgmt

Server Cluster

NetApp Storage

Cluster 1 Cluster 2 Cluster 3

MySQL

NetScaler VPX

Cloud Users

Design Information

• Servers - Cisco Unified

Computing System with

39 B200 M3 blade

servers 128 gigabytes

memory per blade

• Storage - NetApp FAS

3220 cluster with 60

terabytes of storage

• Network -10 GB

network to top of rack

switch

• Anticipated Capacity –

2,000 running instances

Cluster 4 Cluster 5

NetScaler VPX

Logo Slides


250+Large Scale

Production Clouds

In Deployment

Production sites with

40,000+Servers per Region

Enterprise | Education | Government | Web 2.0

Service Providers | Telcos


WORK BETTER. LIVE BETTER.

Citrix cloud case study kit 2014

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