Citizens In The Mist
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CITIZENS JIN THE MIST
CYD HARRELL
UX RESEARCHERCFA MENTOR
TWITTER HAIKUISTGAME OF THRONES FANIGNITE VIRGIN
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DATAPOLIC
YTECH
CITIZEN EXPERIENCE
DESIGN
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RESPECTPARTICIPATIONUNITY
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RESPECTPARTICIPATIONUNITY
EMPATHY
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13 YEARS IN THE FOREST
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SO HOW DO WE START SEEING CLEARLY…
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THROUGH A CITIZEN LENS?
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Do people know what to bring with them to the DMV?
Can they get it done in one trip?
Do they understand the different lines?
How does the experience make them feel?
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Do people know what to bring with them to the DMV?
Can they get it done in one trip?
Do they understand the different lines?
How does the experience make them feel?
Tell me about getting ready to come here today.
What are you hoping to finish in this visit?
How did you decide to get in this line?
How would you describe being here today?
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SOMEONE WHO NEEDS TO DO THE THING
SOMEONE IN THE CROWD
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THEIR CONSENT
YOUR THANKS
NO BUTTERFLY EFFECT
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YES NO
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CAUTION: ROCKET SCIENTISTS AT WORK
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AB-CD+F
A+
GRADES RULE, SCALES DROOL
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CAPTURE YOUR CONVERSATION
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THE MOST STRIKING TRUTH OF THE CURVE IS THAT ZERO USERS GIVE ZERO INSIGHTS.--JAKOB NIELSEN
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ONE THIS IS YOUR HOMEWORK
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THANK YOUCREDITS
DMV photo: http://www.flickr.com/photos/graciepoo/Nielsen 5 users: http://www.useit.com/alertbox/20000319.htmlLikert scale image: http://allpsych.com/researchmethods/researchsoftware.htmlRocket: http://mix.msfc.nasa.gov/abstracts.php?p=330Butterflies: http://openclipart.org/detail/124339/cartoon_butterfly_dw3-by-kizzyblueAliens: Simpsons Treehouse of Horror VII: Citizen Kang
QUESTIONS? @CYDHARRELL