CITIZEN'S CHARTER SERVICES Alaminos City, · PDF fileCITIZEN'S CHARTER SERVICES Alaminos City,...

PART I VISION, MISSION AND MAPSVision, Mission Statement of the City Government of AlaminosMap of Alaminos CityMap of the Alaminos City Hall

PART II FRONTLINE SERVICES PER OFFICEECONOMIC SERVICES

1 City Agriculturist's Office1.1 Application and Renewal of Business Permit for Gear and Fishing Boat Operation1.2 Application and Renewal of Fishtrap and Fishpen (Bangus & Lapu-Lapu) Business Permit Operation1.3 Farm Inputs and Technology Assistance on Rice Production1.4 Provision of Vegetable Seeds/Seedlings1.5 Provision of Mushroom Spawn to Farmer/Mushroom Growers.1.6 Provision of Agri-infrastructure/ Farm Machineries1.7 Engineered Kawayan Product1.8 Bamboo Planting Materials, Seedlings of Timbler & Fruit Bearing Trees

2 City Veterinarian's Office2.1 Anti-Rabies Vaccination 2.2 Veterinary/Extension Services (Field,Home)2.3 Deworming of Small and Large Ruminants (i.e. goat, sheep, cattle, and carabao)2.4 Slaughtering and Meat Inspection Services

3 City Cooperatives Office3.1 Organizing Cooperatives, Associations and Organizations in the City of Alaminos3.2 Issuance of Certificate of Good Standing for Cooperatives & Associations

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CITIZEN'S CHARTER SERVICESAlaminos City, Pangasinan

4 Office of the Market Supervisor4.1

5 Business Permit and Licensing Section5.1 Business Information /Statistic Service5.2 Occupational Permit5.3 New Business Permit for Fishtraps, Fishpens and Fishcages5.4 Renewal of Business Permit for Fishtraps, Fishpens and Fishcages5.5 Business Permit for Fishponds - New5.6 Special Permit for Promotion and Exhibitors5.7 Retirement / Closure of Business5.8 Selling Firecracker's Permit5.9 Change(s) of information of Mayor's Permit

5.10 CHAINSAW Permit5.11 Business Permit for New Business5.12 Business Permit for Renewal

6 Tourism Office6.1 Securing Entrance to the Hundred Islands National Park (HINP)6.2 Accepting Tourists Complains/Suggestions/Concerns6.3 Making Reservation of the Use of Island Facilities (e.g. Guest House, Gazebo, Pavilion & Picnic Tables)

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Availment of Space at Public Cemetery

Alaminos City, PangasinanCITIZEN'S CHARTER SERVICES

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SOCIAL SERVICES7 City Health Office

7.1 Maternal and Child Health Care- Prenatal and Post Natal Care7.2 Regular Consultation7.3 Family Planning Program7.4 Pre-Marital Counseling7.5 Expanded Program on Immunization7.6 Drug Testing7.7 Dental Health Services7.8 Laboratory Services7.9 PD 856 for Food and Non‐Food establishments

7.10 Medico-Legal Examination 7.11 Social Hygiene Clinic7.12 Maternal and New Born Care

8 City Engineer's Office8.1 Preparation of Program of Work8.2 Securing a Certificate of Occupancy8.3 Securing a Building Permit and other Related Building Permits8.4 Securing Zoning Clearance for Building Permit

9 City General Services Office9.1 Basic Support Services

CY 2017Alaminos City, Pangasinan

CITIZEN'S CHARTER SERVICES

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10 City Social Welfare and Development Office10.1 Social Case Study Reports (SCSR)10.2 Day Care Service10.3 Stimulation and Therapeutic Activity Center (STAC)10.4 Crisis Intervention Center (CIC)10.5 Information Communication Technology Center (ICTC)10.6 Micro-Finance Program10.7 Assistance to Individuals in Crisis Situation10.8 Marriage Counseling Services10.9 Solo Parent

GENERAL PUBLIC SERVICES11 City Civil Registry

11.1 Registration of Live Birth, Death, Fetal Death, Mariage and Islam Conversion11.2 Issuance of Certificates of Live Birth, Death, Marriage and Islam Conversion11.3 Application for Marriage License11.4 Delayed Registration of Live, Birth, Death, Fetal Death and Marriage11.5 Registration of Court Order11.6 Registration of Legal Instrument11.7 Processing of Supplemental Report11.8 Petition for correction of Clerical Error in the COLB, COM & COD11.9 Petition for change of First Name in the Certificate of Live Birth /Correction of Sex (Gender) and Date of Borth (Month and DAy only)

11.10 Migrant Petition for Correction of Clerical Errors in the COLB, COM, & COD11.11 Application for Philippine Statistics Authority Security Paper

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11.12 Digital Archiving of Civil Registry Documents

12 City Librarian's Office12.1 Accessing Internet Services12.2 Applying for a New Library Card12.3 Applying for a Lost Library Card12.4 Doing Research/Browsing Internet through Library Materials12.5 Borrowing & Checking out of books/ non-book materials12.6 Accessing Internet Services (Tech4ed)12.7 Borrowing & Checking out of books (KOHA PROJECT)

13 Information and Communication Affairs Section13.1 Providing Press Release to Media13.2 Guesting with "Alaminos City Para sa Lahat" Radio Program13.3 Documentation13.4 Request for tarpaulin/program Lay-out13.5 Assisting Job Seekers in Applying for Local and Overseas Employment Opportunities.

14 City Planning and Development Office14.1 Accessing Information about the City thru On-line City Indicator Management System14.2 Requesting Hard Copy from On-Line City Indicator Management System

15 Management Information System 15.1 Enrollment in the Personal Information System15.2 Enrollment in the Personal Information System- By Representation15.3 Updating Information in the Personnel Information System

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Alaminos City, PangasinanCITIZEN'S CHARTER SERVICES

15.4 Personal Enrollment in the Personnel Information System

16 City Accountant's Office16.1 Pre-Audit Services for Payment of Travelling Expenses16.2 Pre-Audit Services for Cash Advance-Travel16.3 Pre-Audit Services for Liquidation of Cash Advance for Travel16.4 Pre-Audit Services for Payment of Gasoline Consumption16.5 Pre-Audit Services for Payment of Financial Assistance16.6 Pre-Audit Services for Procurement of Goods16.7 Pre-Audit Services for Procurement of Services16.8 Pre-Audit Services for Procurement of Civil Works -Payment of 15% Advance Payment (Mobilization)16.9 Pre‐Audit Services for Procurement of Civil Works ‐ First Progress Billing

16.10 Pre‐Audit Services for Procurement of Civil Works ‐Final Payment16.11 Preparation of Accountant's Advice16.12 Issuance of Certificate of Net Take Home Pay16.13 Issuance of BIR Forms No. 2306 & 230716.14 City Transactions16.15 Preparation of Other City Transactions/Reports16.16 Payroll and Remittances

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17 City Treasurer's Office17.1 Issuance of Community Tax Certificate17.2 Collection of Business Taxes17.3 Collection of Real Property Tax17.4 Issuance of Account Clearance17.5 Issuance of Real Property Tax Clearance17.6 Issuance of Ownership of Large Cattle17.7 Issuance of Transfer of Ownership of Large Cattle17.8 Collection of Other Fees and Charges17.9 Payment of approved vouchers.

17.10 Payment of approved Petty Cash vouchers.

18 City Budget Office18.1 Certification on the Availability of Budget18.2 Barangay Budget Review and Technical Assistance18.3 Preparation of Bids and Awards Committee (BAC) Resolutions and Notice of Awards18.4 Preparation of Projected Cash Flows and Status of Appropriations, Allotments and Obligations

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19 City Assessor's Office19.119.2 Issuance of certified true copies and documents for BIR19.3 Verification and cleansing of record19.4 Annotation of Encumbrance19.5 Verification and securing documents for loans19.6 Procurement of documents for Titling19.7 New Declared Machinery 19.8 Subdivision/Consolidation19.9 Conversion/Re-Assessment/Reclassification

19.10 Declaration of New Building19.11 Transfer of Ownership

20 Human Resource Management Office20.1 Filing an Application for Leave20.2 Securing Service Record, Certificate of Employment and other Personnel Records20.3 Securing Official Travel Order20.4 Securing a Pass Slip20.5 Applying for a Job in the City Government


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Annotation and cancellation of en

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21 Records Section21.1 Issuance of Mayor's Clearance (for Employment)21.2 Special Permit (Financial Assistance for Indigents)21.3 Reservation of City Plaza/Auditorium21.4 Special Permit (Motorcade/Parade)21.5 Special Permit ( fund raising, sale extravaganza, demonstrations, etc)21.6 Solicitation Permit (for Bereaved Families especially LGU Employees)21.7 Issuance of Office Memorandum (re: Authority to Sign Document)21.8 Certificate of Posting21.9 Receiving of Incoming Communication

21.10 Memorandum and Out Going Communications

22 Tricycle Regulations Unit22.1 Delivery Vehicles Registration22.2 Public Utility Vehicles Registration22.3 Motorboat Registration22.4 Tricycle Franchise/MTOP

23 Sangguniang Panlungsod

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23.1 Enactment of Ordinances/Adoption of Resolutions

24 City Disaster Risk Reduction and Management Office24.1 Alaminos City Response Team Ambulance Conduction

Citizens Charter Services Design TemplateAlaminos City, Pangasinan

Service Code: 1.1Service Name: APPLICATION AND RENEWAL OF BUSINESS PERMIT FOR GEAR AND FISHING BOAT OPERATION:Service Description:

Frontline Service : YesResponsible Office: Office of the City AgricultureRequirements:

1 Residence Certificate (Current Year)

2 Barangay Clearance (Current Year)34 Deed of Sale (for Newly Purchased Fishing Boat)5 Original Copy of Motorboat / Vessel Registration Certificate (for Renewal)

Fees: Particulars New RenewalGear LicenseGear License ( Renewable every three (3) Years)Drift Gill Net (Liting, Pamo) 100.00 100.00Multiple Longline, Troll 50.00 50.00Gill Net 10.00/ Unit 10.00/ unitMan Push Net (Sayudsud, Sagap) 20.00 20.00Spear Gun, Squid Jigger, Hook and Line, Cast Net, Other Gears

10.00 10.00

FISHING BOAT / VESSEL PERMIT FEE0.01‐100 GRT 100.00 100.001.01‐2.00 GRT 150.00 150.002.01‐3.00 GRT 200.00 200.00

Mayor's Permit 50.00 50.00Business Inspection Fee 200.00 200.00Business Plate 200.00

Registration and Licensing of Fishing Gear and Fishing Boat, three (3) Gross Tonnage and Below, used in fishing within the city waters of Alaminos City

Certificate of Ownership duly signed by the Barangay Captain and BFARMC (for Newly Constructed Fishing Boat)

Sticker 65.00

CLEARANCES New RenewalMayor's Clearance 30.00 30.00Police Clearance 20.00 20.00Court Clearance 30.00 30.00

Land Tax Clearance 20.00 20.00Account Clearance 20.00 Documentary Stamp 45.00 60.00

ICT Fee 20.00 20.00

Responsible Persons Time to Client Employee complete

Steps Description (minutes)

1

(FOR NEW APPLICANT) ‐ Fill up Fisherfolk Registration at City Agriculture Office‐Fishery Sector Client 3 mins.(FOR RENEWAL) ‐ Proceed to Step 2

2Fill up Vessel / Gear Registration Application / Renewal form at City Agriculture Office-Fishery Sector Client 3 mins.Evaluation of Pre-required Documents If Approved - proceed to Step 4 If Disapproved - applicant will be notified of lacking documents or reason of pending status

4 Computation of Payments (Issuance of Payment Order Form (POF)

Fishery Sector Staff 2 mins

5Proceed to Transportation Regulatory Unit (TRU) for Mayor's Permit Form TRU Staff 2 mins

6 Proceed to City Treasurer's Office (CTO) for payment CTO Cashier 2 minsSecure the following Clearance: CTO Cashier 2 mins Police Clearance TRU Office 2 mins Court Clearance MMCTC 3 mins

3 Fishery Sector Staff 2 mins

7

Land Tax Clearance Treasurer's Office 2 mins Account Clearance Treasurer's Office 2 mins Mayor's Clearance TRU Office 2 mins

8Proceed to City Agriculture Office‐Fishery Sector for Motorize Fishing Boat and Gear License (MFBGL) encoding and printing Fishery Sector Staff 4 mins

9Proceed to Transportation and Regulatory Unit for recommendatory signature of MFBGL and Mayor's Permit Transportation Regulatory 3 mins

10 Proceed to City Administrator's Office for Mayor's Permit and MFBGL approval

City Administrator 2 mins

11 Proceed to City Agriculture Office‐Fishery Sector for masterlisting and MFBGL release

Fishery Sector Staff 2 mins

12 Proceed to Transportation Regulatory Unit for Mayor's Office Permit and Plate / Sticker Release

Transportation Regulatory 2 mins

7


Service Code: 1.2Service Name: APPLICATION AND RENEWAL OF FISHTRAP AND FISHPEN (BANGUS & LAPU‐LAPU) BUSINESS PERMIT OPERATON:Service Description:

Frontline Service : YesResponsible Office: Office of the City AgricultureRequirements:

1 Residence Certificate (Current Year)2 Barangay Clearance (Current Year)3 Barangay Certification duly signed by the Barangay Captain and BFARMC concern4 Sketch Map / Location of Fishery Structure being applied

Fees: Particulars New RenewalFISHTRAP

Application Fee 50.00 Bond Deposit 300.00 Clearing Bond 1,000.00 Mayor' Permit 50.00 50.00Business Inspection Fee 200 200Rental 500.00 500.00Business Plate 200.00 Sticker (renewal) 65.00Business Tax (per unit) 150.00 150.00

FISHPEN (Bangus ‐ 1000 sq.m.)Application Fee 50.00 Bond Deposit 1,500.00 Clearing Bond (per unit) 1,500.00 Mayor's Permit 50.00 50.00Business Inspection Fee 200.00 200.00Rental 1,500.00 1500.00Business Plate 200.00

Registration and Licensing of Fishtrap and Fishpen ( Bangus & Lapu‐Lapu) Business Permit Operation.

Sticker (Renewal) 65.00Business Tax (per Unit) Based on Investment Capital Based on Annual Prod'n

FISHPEN (Lapu‐lapu & Other Fishes)Application Fee 50.00 Bond Deposit 1,000.00 Clearing Bond 1,000.00 Mayor's Permit 50.00 50.00 Business Inspection Fee 200.00 200.00 RentalBusiness Plate 200.00 Sticker (Renewal) 65.00 Business Tax (per Unit)1 Based on Invesment Capital Based on Annual Prodn.

CLEARANCES New RenewalMayor's Clearance 30.00 30.00Police Clearance 20.00 20.00Court Clearance 30.00 30.00

Land Tax Clearance 20.00 20.00Account Clearance 20.00 Documentary Stamp 45.00 60.00

ICT Fee 20.00 20.00



1(FOR NEW APPLICANT) ‐ Fill up Fisherfolk Registration at City Agriculture Office‐Fishery Sector(FOR RENEWAL) ‐ Proceed to Step 2

2 Present pre-required documents to the CAO-Fishery Sector Staff: Client 3 mins.

1.50 per square meter

Client 3 mins.

Residence Certificate (Current Year)

Barangay Clearance (Current Year)

Barangay Certification duly signed by the barangay Captain and BFARMC concern Sketch Map / Location of Fishery Structure being applied

Evaluation of Pre-required Documents If Approved - inspection of the applied location will be scheduled

If Disapproved - applicant will be notified of lacking documents or reason of pending status

5

5Secure Mayor's Permit at Business Permit and Licensing Office (BPLO)

BPLO Staff 3 mins.

6 Secure Mayor's Permit at Business Permit and Licensing Office (BPLO) BPLO Staff 3 mins7 Proceed to the City Tresurer's Office (CTO) for payment CTO Cashier 2 mins

Secure the Following Clearances:Police Clearance TRU Office 2 minsCourt Clearance MMCTC 3 minsLand Tax Clearance Treaurer's Office 2 minsAccount Clearance Treaurer's Office 2 minsMayor's Clearance BPLO 2 mins

City Agri Office 1 min

BPLO 1 minCity Administrator 1 min

10 Proceed to City Agriculture Office‐Fishery Sector for masterlisting and releasing of Fishery Sector 2 mins11 Proceed to Business Permit and Licensing Office (BPLO) for Mayor's Permit and Plate / Sticker Release BPLO Staff 2 mins

8

3 Fishery Sector Staff 3 mins.

4After the conduct of inspection, the applicant will fill up Fishpen

Data Monitoring Form Client Fishery Sector Staff 3 mins.

9 Approval of Business Permit

Issuance of Certificate to Operate and Payment Order Form (POF) CAO ‐ Fishery Sector Staff 3 mins


Service Code: 1.3Service Name: Farm Inputs and Technology Assistance on Rice ProductionService Description: Distribution of High Quality and Hybrid Rice Seeds to the farmers of Alaminos City.

Frontline Service: Yes

Responsible Office: Office of the City AgricultureRequirements: Recipients must be a resident of the City of Alaminos and member of farmers' association/ farmers' cooperative

Must have attended the technical briefing and meeting to be conducted by Agricultural staff at their respective barangay coverage.Must have no cash accountabilities with other Agricultural Programs.

Time to complete(minutes)

1Registered farmers will go to the City Agriculture Office and validate his/her name to the AEW assigned in their respective barangay.

√ AEW in-charge of the Barangay

5 mins

2AEW will check if the farmer has no outstanding balance with previous Agricultural Programs for the issuance of clearance slip.


5 mins


5 mins

√AEW in-charge of

releasing claim stub 5 mins

4

To claim the farm input, farmers must present their claim stub to the person assigned in the releasing area. The farmer will sign the receiving form to acknowledge his/her receipt of the farm input.

√ AEW in-charge of releasing farm inputs

5 mins

3

The farmer will give the clearance slip to the person assigned

for the issuance of claim stub and sign the receiving form to

acknowledge his/ her receipt of claim stub. Note: Only farmers

and their spouse whose name appeared in the masterlist are

authorized to get the seeds.

Responsible PersonsSteps Description

Client Employee Others

5 Recipient/s will sign on the client satisfaction feedback before releasing the farm input/s

√ AEW in-charge of releasing farm inputs

5 mins


Service Code: 1.4Service Name: Provision of Vegetable Seeds/SeedlingsService Description: Provision of Vegetable Seeds/Seedlings


Responsible Office: Office of the City AgricultureRequirements: Recipients must be a resident of the City of Alaminos.

Must have attended the technical briefing and meeting to be conducted by Agricultural staff at their respective barangay coverage.Time to

Others complete(minutes)

1Farmer will go to the City Agriculture Office and signify their intension to request planting materials. √ Greyps Layne Barracas

and/or Bella C. Pasagoy3 mins

2Recipients will sign on the acknowledgement form and client satisfaction feedback before releasing seeds. √ Greyps Layne Barracas

and/or Bella C. Pasagoy3 mins

Steps Description Responsible Persons

Client Employee


Service Code: 1.5Service Name: Provision of mushroom spawn to farmer/mushroom growers.Service Description: Provision of mushroom spawn to farmer/mushroom growers.Frontline Service: Yes

Responsible Office: Office of the City AgricultureRequirements: Recipients must be a resident of the City of Alaminos.

Must have attended the technical briefing and meeting to be conducted by Agricultural staff at their respective barangay coverage.Recipients must pay =Php 30.00 upon receipt of mushroom spawn production.


1All interested clients shall order mushroom spawns from the City Agriculture Office fourteen (14) days before purchase. √ Richard P. Espiritu 5 mins

2 Php 30.00/bottle shall be paid to the City Treasurer's Office upon the receipt of the ordered spawn. √ Treasurer's Office 5 mins




Service Code: 1.6Service Name: Provision of Agri‐Infrastructure/ Farm MachineriesService Description: Provision of farm equipment and infrastructureFrontline Service: YesResponsible Office: Office of the City AgricultureRequirements: Recipients must be a resident of the City of Alaminos.

Must me a Registered Association to SEC or CDA


1

Farmer Association (FA) President will submit to the Office of the City Agriculturist their intention to request for farm machineries/ post harvest facility/ infrastructure.

√ Arceli B. Talania/ Jaime C. Navarro 3 mins

2 Recipient should submit all requirements √ Jaime C. Navarro 5 mins3 Assessment of submitted requirements. √ Jaime C. Navarro 5 mins

Must submit Resolution, Certificate of Registration, Certificate of Good Standing, Deed of Donation in case of requesting for MPDP, Flat‐




Service Code: 1.7Service Name: Engineered Kawayan ProductService Description: Manufacturing of Engineered Kawayan ProductFrontline Service: YesResponsible Office: Office of the City AgricultureRequirements: Sales- Lay-out & Design of the Product & Payment

Request- Request letter with the approval of the City Mayor (Text and Design of the Product)


1(For Sale)- Proceed to City Agriculture Office/E-Kawayan Factory for product selection √ Maribel Taboy

Gester Tolentino 3 mins

2 Costing & Purchase Order √ Gester Tolentino 3 mins3 Processing/Manufacturing √ John Ray Ladia 3 days4 Payment shall be made at City Treasurer Office √ Treasurer's Office 2 mins5 Releasing of Product √ Rowell Mendez 2 mins

1(For Request)- Proceed to City Agriculture Office/E-Kawayan Factory for product selection √ Maribel Taboy

Gester Tolentino 3 mins

2 Processing/Manufacturing √ John Ray Ladia 3 days3 Releasing of Product √ Rowell Mendez 2 mins




Service Code: 1.8Service Name: Bamboo Planting Materials, Seedlings of Timber & Fruit Bearing trees Service Description: Provision of bamboo planting materials, seedlings of timber & fruit bearing tress Frontline Service: YesResponsible Office: Office of the City AgricultureRequirements: Recipients must be a resident of the City of Alaminos.

Must have available areas for plantationMust have approved request from the City Mayor

Time to Others complete

(minutes)

1Farmer/Grower will go to the City Agriculture Office and signify their intension to request planting materials.

√ Gester I. Tolentino 3 mins

2 Interview & short technical briefing √ Gester I. Tolentino 3 mins

3Releasing/Distribution of requested seedlings/planting materials √ Gester I. Tolentino 5 mins


Client Employee


Service Code: 2.1Service Name: ANTI‐RABIES VACCINATIONService Description: A City‐wide mass immunization of dogs and cats three (3) months and above againts the dreaded zoonotic rabies disease in accordance

to R.A. 9482 or National Rabies Act of 2007 and Veterinary Code of Alaminos City.Frontline Service: Yes

Responsible Office: Office of the City VeterinarianRequirements:

1. Dogs must be healthy and free from any diseases2. Puppy must be at least 3 mos.old3. Dog owners shall register their pets.



1

Dog owners shall bring their dogs in designated vaccination centers

√

Dr. Carlo dela Cruz , Dr. Arnold T. dela Cruz,

Dr. Giovanni C. Asuncion 10-30 mins

Logging of Client/Owner's complete address and availability

Angelita P. Romero

2 Pet registration Angelita P. Romero 5 mins

3Vaccine preparation and inoculation


Dr. Giovanni C. Asuncion 1 min

4Post- vaccination examination


Dr. Giovanni C. Asuncion

2-3 mins


Service Code: 2.2Service Name: VETERINARY/EXTENSION SERVICES (FIELD, HOME)Service Description: To attend Veterinary related activities such as: Treatment of Animal Diseases, Prevention and Control of Animal Diseases and Surgeries.Frontline Service: YesResponsible Office: Office of the City VeterinarianRequirements: Personal phone‐in request



1Client/Animal owner inquire requirements

√


Dr. Giovanni C. Asuncion 2 mins

2

Logging of Client/Owner's complete address and availability



3Preparation and travel to client's place for service


Dr. Giovanni C. Asuncion 1 min

4Assist animal condition



5-30 mins depends on address distance

5Treatment/Medication proper


Dr. Giovanni C. Asuncion 5 mins

6Post treatment advice and prescription



5-30 mins depends on ailment


Service Code: 2.3Service Name: Deworming of Small and Large Ruminants (i.e. goat, sheep, cattle, and carabao)Service Description: All ruminants must be drench/orally given dewormer for economical considerationsFrontline Service: Yes

Responsible Office: Office of the City VeterinarianRequirements: 1. Walk‐in/phone in request

2. Kids,lamb, calf and caracalf must be at least 3 mos.old3. Scheduling

Time to compleSteps Description Client Employee (minutes)

Dr.Carlo dela Cruz1 Client/Animal Owner inquire requirements Dr. Giovanni Asuncion 5 mins.

Dr. Arnold dela CruzAngelita P. Romero

2 Logging of Client/Owner's complete address and availability Leonard D. Alcedo 5 mins.David C. Ranches, Jr.Dr.Carlo dela Cruz 30 mins.-1 hr.depends

3 Preparation and travel to clients place for service Dr. Giovanni Asuncion on address distanceDr. Arnold dela CruzDr.Carlo dela Cruz

4 Assestment of animal condition. Dr. Giovanni Asuncion 5 mins.Dr. Arnold dele CruzDr.Carlo dela Cruz 5 mins.depends on

5 If animal is suitable for deworming - drenching Dr. Giovanni Asuncion the no. of headsDr. Arnold dele CruzDr.Carlo dela Cruz

6 Post deworming advice, recording Dr. Giovanni Asuncion 5 mins.Dr. Arnold dele Cruz

Responsible Persons


Service Code: 2.4Service Name: Slaughtering and Meat Inspection ServicesService Description: To produce a safe, clean, wholesome and quality meat that are fit for domestic consumption.Frontline Service: YesResponsible Office: Office of the City VeterinarianRequirements:

1. Certificate of large cattle ownership2. Certificate of transfer of large cattle3. Shipping permit (if the animals is came from other provinces4. Veterinary health certificate (if animal came from other municipalities)5. Official Receipt6. Meat Inspection Certificate7. Condemnation slip8. Post-abattoir control receipt

Time to completeSteps Description Client Employee (minutes)

1 Secure certificateof ownership at the City Treasurer Office (CTO) ✓ 5 mins.2 Secure certificate of transfer at the City Treasurer Office (CTO) ✓ 5 mins.3 Applicants pay slaughterhouse fee at the City Treasurer Office (CTO) ✓ Pedro E. Basobas 1 min.

4 Inspect/Verify necessary documents/requirements of food animals prior for Slaughter Joseph T. Soriano 15 secs. To 1 min.Joseph T. Soriano 10 to 15 secs.

5 Receiving/Conducting Ante-Mortem Inspection Oscar Honrada receiving to startArthur P. Bautista of operationJoseph T. Soriano

6 Slaughtering operation/Conduct Post Mortem Inspection and dispatch of the meat to the Oscar Onrada 5-7 hrs. city markets. Arthur P. Bautista

Joseph T. SorianoOscar OnradaArthur P. Bautista

Responsible Persons

7 Conduct post-abattoir meat inspection at city markets and other meat establishment. 4 hrs. random


Service Code 3.1Service NamOrganizing Cooperatives, Associations and Organizations in the City of AlaminosService Des Facilitates the organizational Development of associations and Cooperatives in the CityResponsibleCity Cooperatives OfficeRequiremenLetter of Request

A.Number Clients/CCO Steps Person Responsible Maximum time to Accomplish

1 Client informs the CCO staffs of its intention to organize a Cooperative in their Area

Joan Christine Duey /Analyn Gutierrez/ Lorelie Pineda 5 Mins

2CCO provides copy of Constitution and By-laws and other requirements of Registration for their review

Joan Christine Duey /Analyn Gutierrez /Lorelie Pineda 10 Mins

Four (4) Copies Of Economic Survey, Article of Cooperation and by-Laws duly Notarized

Bonds of Accountable Officer(s) (any directors, officers, employee) handling funds, securities of properties of CooperativesSworn Statement of the Treasurer duly notarized showing that at least 25% of the authorized share capital has been subscribed, and at least 25 % of the total subscription has been paid. The paid-Up capital must not be less than Php 2000.00

3 Schedule an Organizational Meeting for the Cooperative Engr. Vicente Billon/ Staff assigned in the area 5 Mins

Total 20 Mins

Scheduled Meeting

Organizing Primary Cooperatives to be Registered at Cooperative Development Authority (CDA)

4 CCO Conduct Basic Orientation on Cooperatives and the City's Plans and Program

Engr. Vicente Billon/ Joan Christine Duey /Analyn Gutierrez /Lorelie Pineda 2 Hrs

5 Facilitates the Election of Officers CCO Staff 1 Hr

6 Recommends the Cooperative to CDA or Accredited Training Provider for a PMES. Engr. Vicente Billon/CDS 5 Mins

Total 3 Hrs & 15 MinsPMES

7 Assist during the conduct of PMES of Cooperative Members CDA/ACP 1 day

Registration at CDA

8 Cooperative Name Reservations (online or Direct to CDA) Client/CDA 40 Mins.

9 Evaluates the CDA requirements(4 Original Copies)

Joan Christine Duey /Analyn Gutierrez /Lorelie Pineda 1 Hr

10 Prepare Endorsement Letter to CDA Engr. Vicente Billon/CDS 5 Mins11 Registration at CDA- Dagupan CDA 3 Hrs

Total 1 hr. 45 minsB

Number Clients/CCO Steps Person Responsible Maximum time to Accomplish1 Client informs the CCO staffs of its intention to

organize an Association in their Area CCO Staff 5 Mins

2 CCO provides copy of Constitution and Bylaws and requirements of Registration (4 Copies)

Joan Christine Duey /Analyn Gutierrez /Lorelie Pineda 5 Mins

3 Schedule an Organizational Meeting for the Association Engr. Vicente Billon/CDS 5 Mins

Total 15 MinsScheduled Meeting

4 CCO Conducts Organizational Meeting and Orientation on the City's Plans and Program Engr. Vicente Billon/CDS, Staff 2 Hrs

5 Facilitates the Election of Officers (if not conducted) and ratification of By-Laws CDS/Staffs 1 Hr

6 Assists on filling-up forms and other requirements of the association Staff 10 Mins

Total 3 Hrs & 15 Mins

Organizing Associations to be Registered at Department of Labor and Employment (DOLE)

Registration at DOLE7 Evaluates the DOLE Requirements CDS, Staff 30 Mins8 Prepares Endoresement to DOLE Engr. Vicente Billon/CDS 10 Mins

9Submit the Requirements at DOLE (Alaminos)

Client/Staff 30 Mins

C

Number Clients/CCO Steps Person Responsible Maximum time to Accomplish

1 Client informs the CCO staffs of its intention to organize an Association in their Area

Joan Christine Duey, Lorelie Pineda & Analyn Gutierrez 5 Mins

2 CCO provides copy of Constitution and Bylaws and requirements of Registration (4 Copies)

Joan Christine Duey, Lorelie Pineda & Analyn Gutierrez 10 Mins

3 Schedule an Organizational Meeting for the Association OIC/CDS 5 Mins

Total 20 MinsScheduled Meeting

4 CCO Conducts Organizational Meeting and Orientation on the City's Plans and Program OIC, CDS, Staff 2 Hrs

5 Facilitates the Election of Officers (if not conducted) and ratification of By-Laws

Joan Christine Duey, Lorelie Pineda & Analyn Gutierrez 1 Hr

6 Assists on filling-up forms and other requirements of the association Staffs 10 Mins

Total 3 Hrs & 15 MinsRegistration at SEC

7 Evaluates the SEC RequirementsJoan Christine Duey, Lorelie Pineda & Analyn

Gutierrez 30 Mins

9 Registration at SEC‐ (Baguio) Client/Staff 1 day

Organizing Associations to be Registered at SECURITY EXCHANGE COMMISSION


Service Code: 3.2Service Name Issuance of Certificate of Good Standing for Cooperatives & Associations Service DescriptionResponsible Office City Cooperatives Office

Requirements Letter of Request

Number Clients/CCO Steps Person Responsible Maximum time to Accomplish

1 Check the Requirements submitted by the cooperatives/AssociationStaff Assigned (care

taker of the Cooperative) 20 Mins

2 Prepares Certificate of Good StandingJoan Christine Duey,

Lorelie Pineda & Analyn Gutierrez 5 Mins

3 Printing of CertificatesJoan Christine Duey,

Lorelie Pineda & Analyn Gutierrez 3 Mins

4 Issuance of Certificates Engr. Vicente Billon 3 MinsTotal 31 Mins

Issuance of Certificate of Good Standing for Cooperatives and Associations as a requirement for renewal of Mayor's Permit.

Citizens Charter Services

Alaminos City, Pangasinan

Service Code: 4.1Service Name:Service Description:

Frontline Service :

Responsible Office: Office of the Market Supervisor

Requirements:12 Photocopy of Death Certificate3 CTC of Contracting Party4 Contract of Tomb

Fees: n/a


1 Inquire at the Market Office Wilson G. Camba/Klaus Sison/Arsenio Basila 10 mins.2 Fill up Application Form Wilson G. Camba/Klaus Sison/Arsenio Basila 5 mins.3 Designate space at the Public Cemetery Wilson G. Camba/Klaus Sison/Arsenio Basila 2 mins.4 Preparation of Contract of Lease of a Tomb Wilson G. Camba/Klaus Sison/Arsenio Basila 10 mins.5 Payment at the City Treasurer's Office CTO Personnel6 Signing of Contract at the Mayor's Office Mayor Arthur F. Celeste7 Notarial of Document Notary Public8 Return to the Market Office for the issuance of Copy of Contract Wilson G. Camba/Klaus Sison/Arsenio Basila 2 mins.9 Supervision at the Public Cemetery during Interment Joel Villado

Availment of Space at Public CemeteryProvide space for burial

Cemetery Registration Form

Steps Description

Responsible Persons

Client Employee

Citizens Charter Service Design TemplateCity of Alaminos, PangasinanService Code : 5.11Sevice Name : Business Permit for New BusinessService Description : Provide Mayor's and Business PermitFrontline Service : (Yes/No)Responsible Office Business Permit and Licensing OfficeRequirements: Photocopy of Registration Certificate : DTI/CDA/DOLE/SEC

National Government Licenses for those establishments regulated by National Government.Special Power of attorney of the authorized representative and one recent copy of 2x2 size colored picture of the owner of the business.Photocopy of valid ID of the owner with picture.Barangay Clearance where business is locatedIf Lessee (Contract of Lease and Mayor's Permit of Lessor)PISCommunity Tax CertificateZoning ClearanceBuilding Clearance for BusinessBFP Clearance for BusinessSanitary PermitReal Property Tax Clearance

Time to Client Employee complete

(minutes)

Applicant proceeds to Business Permit and Licensing Office (BPLO) for FILING & ASSESSMENT Applicant fills-up Business Application Form assisted and guided by BPLOAffixes his/her signature 10Captures business data & verifies the record in PIS for updatingIssues one (1) time assessment for regulatory fees and basis for Fire and Safety Inspection Certificate (FSIC) fee; (Zoning Clearance, Land Tax Clearance, Sanitary Permit); personnel prints Order of payment; validation of Community Tax Certificate (CTC)

2 Applicant pays fees, clearances, and taxes City Treasurers Office (CTO) 5 minutes

3

(BPLO) Bernald R. Capitle, Wifredo A. Villena, Shirley G. Quimado, Luz P.

Razote, Derrick L. Salindong, Orlando R. Ragudos, Jay-Ar

C. Lacebal

10 minutes

SIMPLIFIED BUSINESS REGISTRATION PROCESS FOR NEW BUSINESSES:


( BPLO) Bernald R. Capitle, Wifredo

A. Villena, Shirley G. Quimado, Luz P. Razote,

Derrick L. Salindong,

Applicant GETS Mayor’s Permit & Business Plate/orientation

1


(minutes)

Applicant pays Chest X-ray feeApplicant undergoes chest x-rayApplicant gets chest x-ray resultApplicant goes to Rural Health Unit (RHU) for Laboratory exam: Urinalysis, Fecalysis, Hepatitis Screening, Drug TestApplicant gets result of Lab Exam & Health CertificateApplicant secures Sanitary Permit: Chest x-ray, Urinalysis, Fecalysis, Hepatitis Screening (Food); X-ray, Drug Test (Non-Food)

3 City Treasure’s Office (CTO) 5 minutes

Applicant pays Fire Safety and Inspection Certificate (FSIC) FeeApplicant secures Fire Safety Inspection Certificate

Bureau of Fire Protection Office (BFPO) Minimum of 2 hrs

2

City Health Office (CHO) 5 minutes

Applicant secures Zoning Clearances


POST – PERMIT REQUIREMENTS

1

4

Applicant secures Land Tax Clearance

City Engineer’s Office 5 minutes

Hospital 60 minutes

City Health Office (CHO) 60 minutes

Citizens Charter Service Design TemplateCity of Alaminos, Pangasinan

Service Code : 5.1

Sevice Name : Business Information /Statistic Service

Service Description : Provide data and statistic

Frontline Service : (Yes/No)

Responsible Office : Business Permit and Licensing Office

Requirements:1 P.I.S.2 Official Receipt From City Treasurer's Office

Client

1 Client proceeds to CPDO for PIS

2 Client procceds to CTO for payment

3 Client proceeds to BPLO for print out of statistic 2

Steps Description Responsible Persons Time to CompleteEmployee (minutes)

Shirley G. Quimado


Service Code : 5.2Sevice Name : Occupational Permit

Service Description : Provide occupational permit



Requirements:1 P.I.S.2 Barangay Clearance3 Community Tax Certificate4 Police clearance5 Health Certificate

Steps Client

1.1Applicant proceeds to BPLO for instruction and fill up application form1.2Applicant proceeds to CPDO for PIS (If no PIS records)1.3Applicant proceeds to BPLO for encoding and print out of POF Shirley G. Quimado/Luz P. Razote

2.1Applicant proceeds to Land Tax Office for the approval of POF by the City Treasurer2.2Applicant proceeds to CTO window 6 or 7 for payment of clearances and laboratory fees2.3Applicant proceeds to TRO to secure Police clearance2.4Applicant proceeds to CHO for the laboratory test and chest x-ray result

3.1Applicant proceeds to BPLO with the result of their laboratory test to secure Health Certificate and3.2Print out of health ID and Occupational ID Shirley G. Quimado/Luz P. Razote

Responsible Persons Time to CompleteDescription Employee (minutes)

1

Interview and Encoding of Data

1

1

Luz P. Razote

3Approval and Releasing of Health ID and Occupational Permit

3

2

Payment and Securing Clearances and Laboratory Test


Service Code : 5.3

Sevice Name : New Business Permit for Fishtraps, Fishpens and Fishcages

Service Description : Provide Mayor's and Business Permit for New Fishtrap, Fishpen and Fishcage Operator



Requirements:1 P.I.S.2 Barangay Clearance3 Community Tax Certificate4 Certification and Contract of Lease from City Agriculture Office5 Real Property Tax Clearance6 Police Clearance7 City Trial Court Clearance8 Mayor's Clearance

Steps Client

1.1 Applicant proceeds to Business Permit and Licensing Office (BPLO) for instruction Luz P. Razote

and secure checklist

1.2 Applicant proceeds to City Planning and Development Office (CPDO) for PIS

(If no PIS records)

2

Responsible Persons Time to Complete

Description Employee (minutes)

Interview and Verification of Pre-Requirements

1

Steps Client



1.3 Applicants proceeds to City Agriculture Office (CAO) to secure certification and

contract of lease and assessment

application form for Mayor's and Business Permit

2.1Applicant proceeds to City Treasurer Office (CTO) window 6 or 7 for payment

2.2Applicant proceeds to Land Tax Office to secure RPT Clearance

2.3Applicant proceeds to Transportation Regulation Office to secure Police Clearance

2.4Applicant proceeds to City Trial Court to secure CTC Clearance

2.5Applicant proceeds to City Agriculture Office (CAO) for signature of application

3.1Applicant proceed to Business Permit and Licensing Office (BPLO) to secure Mayor's

Clearance and for validation of documents and recommending for the approval of Mayor's Permit

3.2Applicant proceeds to City Administrator Office for the approval of Mayor's Permit

3.3Applicant proceeds to BPLO for the release of Mayor's Permit Luz P. Razote

Payment and Securing Clearances

1.4 Applicant proceeds to Business Permit and Licensing Office (BPLO) to secure

3

Approval and Releasing of Mayor's PermitLuz P. Razote/Bernald R. Capitle

2Wifredo A. Villena

1

Luz P. Razote 2

2


Service Code : 5.4

Sevice Name : Renewal of Business Permit for Fishtraps, Fishpens and Fishcages

Service Description : Provide Mayor's and Business Permit for Fishtraps, Fishpens and Fishcages (Renewal)



Requirements:1 P.I.S.2 Barangay Clearance3 Community Tax Certificate4 Certification and Contract of Lease from City Agriculture Office5 Account Clearance6 Real Property Tax Clearance7 Police Clearance8 City Trial Court Clearance9 Mayor's Clearance

Steps Client

Luz P. Razote

1.2Applicants proceeds to City Agriculture Office (CAO) to secure certification and contract

2

2

1.1Applicant proceeds to Business Permit and Licensing Office (BPLO) for instruction and secure checklist




of lease and assessment

1

Steps Client



Luz P. Razote

2.1Applicant proceeds to City Treasurer Office (CTO) window 6 or 7 for payment and

secure Account Clearance

2.2Applicant proceeds to Land Tax Office to secure RPT Clearance


2.4Applicant proceeds to City Trial Court to secure CTC Clearance

2.5Applicant proceeds to City Agriculture Office (CAO) for signature of application

3.1Applicant proceed to Business Permit and Licensing Office (BPLO) to secure Mayor's

Clearance and for validation of documents and recommending for the approval of Mayor's Permit Bernald R. Capitle / Wifredo A. V


3.3Applicant proceeds to BPLO for the release of Mayor's Permit Luz P. Razote

2

1


1.3Applicant proceeds to Business Permit and Licensing Office (BPLO) to secure application form for Mayor's and Business Permit

2

3

Approval and Releasing of Mayor's Permit

Luz P. Razote


Service Code : 5.5

Sevice Name : Business Permit for Fishponds - New

Service Description : Provide Mayor's and Business Permit for New Fishpond Operator



Requirements:1 P.I.S.2 Barangay Clearance3 Community Tax Certificate4 Tax Declaration ( Xerox Copy )5 Real Property Tax Clearance6 Police Clearance7 City Trial Court Clearance8 Mayor's Clearance

Client

1.2Applicant proceeds to City Planning and Development Office (CPDO) for PIS (If no PIS records)

Steps Description


21.1Applicant proceeds to Business Permit and Licensing Office (BPLO) for instruction and secure checklist and application form for Mayor's Permit Luz P. Razote

Responsible Persons Time to CompleteEmployee (minutes)

1

1.3Applicants proceeds to City Agriculture Office (CAO) for assessment

2.1Applicant proceeds to City Treasurer Office (CTO) window 6 or 7 for payment 2.2Applicant proceeds to Land Tax Office to secure RPT Clearance2.3Applicant proceeds to Transportation Regulation Office to secure Police Clearance2.4Applicant proceeds to City Trial Court to secure CTC Clearance2.5Applicant proceeds to City Agriculture Office (CAO) for signature of application

Bernald R. Capitle / Wifredo A. Villena3.2Applicant proceeds to City Administrator Office for the approval of Mayor's Permit3.3Applicant proceeds to BPLO for the release of Mayor's Permit

3

Approval and Releasing of Mayor's PermitLuz P. Razote 2

1

3.1Applicant proceed to Business Permit and Licensing Office (BPLO) to secure Mayor's Clearance and validation of documents and recommending for the approval of Mayor's Permit

Luz P. Razote

2



Service Code : 5.6

Sevice Name : Special Permit for Promotion and Exhibitors

Service Description : Provide Special Permit for Promotion and Exhibitors



Requirements:1 Request Letter2 PIS3 Certification and/or Approval of Location

Client

1.1Applicant proceeds to City Administrator Office for the approval of request letter


1.3Applicant proceeds to Market Office for the approval of the location

Shirley G. Quimado

2.1Applicant proceeds to CTO window 6 or 7 for payment of Special Permit

2.2Applicant proceeds to City Administrator Office for the approval of Special Permit

2.3Applicant proceeds to BPLO for the release of Special Permit Luz P. Razote

Verification and Interview

Steps Description Responsible Persons Time to CompleteEmployee (minutes)

2

Payment and Approval

1

1.4Applicant proceeds to Business Permit and Licensing Office (BPLO) for the printing of Special Permit 2

1


Service Code : 5.7Sevice Name : Retirement / Closure of BusinessService Description : Provide Retirement / Closure of Business



Requirements:1 Certification of Barangay Captain that the business had stop its operation2 Contract Termination, If Lessee3 Latest Mayor's Permit and Clearances (Original Copy)4 Business Plate Number5 Sworn Statement of GROSS SALES/RECEIPTS for the current year

Client

1.2 Inspection of establisment if it already CLOSED Derrick L. Salindong

3.1Client proceed to BPLO for Recommeding Approval of Application for the Retirement of Business3.2Applicant proceeds to City Administrator's Office for the approval of Retirement of Business3.3Client proceeds to BPLO for filling and encoding Luz P. Razote

Description

2

Steps

2.1Client proceeds to City Treasurer Office (CTO) for the account verification, payment and secure Account Clearance and Recommending Approval of Application for the Retirement of Business


Responsible Persons

1

Verification, Interview and Inspection

Luz P. Razote/Mario B. Rabanillo

10

Bernald R. Capitle/Wifredo A. Villena

(minutes)Time to Complete

Employee

3

Approval

1.1Client proceeds to Business Permit and Licensing Office (BPLO) for verification of documents and secure Application for Retirement of Business.

1

2

1


Service Code : 5.8

Sevice Name : Selling Firecracker's Permit

Service Description : Provide Mayor's Permit for Selling Firecrackers



Requirements:1 Authenticated photocopy of Dealers/Manufacturer's License of source2 Authorization / Certification of Dealers ? Manufacturer's Licensee of source3 Certification of Approved Location4 PIS5 Community Tax Certificate6 Barangay Clearance7 Police Clearance8 BFP Clearance

Client

1.1Applicant proceeds to Market Office for the approval of the location1

Interview and Verification

Luz P. Razote 21.2Applicant proceeds to Business Permit and Licensing Office (BPLO) for instructions and securing

Responsible Persons Time to CompleteEmployee (minutes)Steps Description

ClientResponsible Persons Time to Complete

Employee (minutes)Steps Description


2.1Applicant proceeds to City Treasurer's Office (CTO) window 6 or 7 for payment of

clearances and regulatory fees


2.3Applicant proceeds to Bureau of Fire Protection (BFP) to secure Clearance

Bernald R. Capitle /

Wifredo A. Villena

3.2Applicant proceeds to City Administrator's Office for the approval of Mayor's Permit

3.3Applicant proceeds to BPLO for the release of Mayor's Permit


3.1Applicant proceed to Business Permit and Licensing Office (BPLO) for validation of documents and recommending for the approval of Mayor's Permit3


2

1

Luz P. Razote 1


Service Code : 5.9

Sevice Name : Change(s) of information of Mayor's Permit

Service Description : Provide changes of information of Mayor's Permit



Requirements:1 Mayor's Permit and clearances Issued (Original Copy)2 Contract of Lease from Lessor, if Lessee3 Updated SEC Registration / DTI Certificate4 Affidavit of change/transfer ownership from the registered owner5 Authorization of the representative from owner/Corporation6 PIS

Client

Luz P. Razote


2.1Applicant proceeds to CTO window 6 or 7 for payment of second copy of Mayor's Permit

3.1Applicant proceeds to BPLO for printing of Mayor's Permit Shirley G. Quimado

3.2Applicant proceeds to City Administrator's Office for the approval of Mayor's Permit

2 Payment


Interview and Verification

3


1

1.1Applicant proceeds to Business Permit and Licensing Office (BPLO) for instructions and verification of required documents

Steps Description

1

3


Service Code : 5.10

Sevice Name : CHAINSAW Permit

Service Description : Provide Mayor's Permit



Requirements:1 Community Tax Certificate2 Barangay Clearance3 Certification of Chainsaw Ownership by the Barangay Captain4 Stencil of Chainsaw Serial No.5 PIS6 Police Clearance7 Court Clearance8 Mayor's Clearance

Client




1.1Applicant proceeds to Business Permit and Licensing Office (BPLO) for instructions and verification of required documents and fill up application form for Mayor's Permit

2.1Applicant proceeds to City Treasurer's Office (CTO) window 6 or 7 for payment of Mayor's Permit,Clearance and other fees

Luz P. Razote 5

Steps Description

2

1


ClientResponsible Persons Time to Complete



2.3Applicat Proceeds to City Trial Court to secure CTC Clearance


2

Luz P. Razote 2

3.1Applicant proceeds to Business Permit and Licensing Office (BPLO) to secure Mayor's Clearance, printing of Mayor's Permit and recommending for the approval of Mayor's Permit

3.3Applicant proceeds to Business Permit and Licensing Office (BPLO) for the release of Mayor's Permit and Business Plate No.

Luz P. Razote /Bernald Capitle /Wifredo A. Villena

3

Approval and Releasing of Mayor's Permit and Business Plate


Service Code : 5.12

Sevice Name : Business Permit for RenewalService Description :

Business Permit for Renewal

Frontline Service Provide Mayor's and Business Permit

Responsible Offic (Yes/No)

Requirements: Business Permit and Licensing OfficeBarangay Clearance where business is locatedSpecial Power of attorney of the authorized representative and one recent copy of 2x2 size colored picture of the owner of the business.Audited financial statements for those registered with BIR with Gross receipts of P 600,000.00 based on the latest FS.

a. If renewal is within January to March - FS ending the last 2 years preceding the renewal period.b. If renewal is April 16 onward, FS ending the last 2 years and the year immediately preceding the renewal period.

Contract of Lease, If lesseeZoning Clearance Sanitary PermitAccount Clearance Real Property Tax ClearanceBuilding Clearance for Business Community Tax CertificateBFP Clearance for Business

Client

Bernald R. Capitle / Wifredo A. Villena / Shirley G. Quimado / Luz P. Razote / Derrick L. Salindong / Orlando R. Ragudos / Jay-Ar C.

Lacebal

21.1 Proceed to Business Permit and Licensing Office [BPLO]. Personnel verifies requirements i.e. Barangay Clearance, Special Power of Attorney/Authorization Letterof representative,if any, and details of business and if owner or representative has been enrolled in the Personnel Information System [PIS].

If not yet enrolled, proceed to the Management Information Section (MIS) Office to enroll in PIS. Fill up the PIS form and personnel encodes your data.

1


Employee (minutes)

Pre Requirements/Payment and Securing Clearances

City Engineering for Zoning clearance (if there are changes made)

Steps Description

Client



City Treasury [window 6,7 or 8] for Account Clearance

Assessment and Payment of Business tax and other fees

BPLO for List of requirements

2.1 Once you have complied with all clearances, proceed to City Treasury for assessment of gross sales.

2.2 Confirm your assessed gross sales thru the biometrics system.

Land Tax Office for RPT clearance

City Engineering for Building clearance

BPLO for Sanitary permit

Issuance of Mayor's Permit

3.1Proceed to BPLO to secure Mayor's Permit and Sticker.

2.3 City Treasurer approves online assessed gross sales, if required.

2.4 Proceed to City Treasury, window 3 and request Payment Order Form [POF].

2.5 Proceed to window 4 or 5 for payment of CTC or cedula.

2.6 Proceed to window 6 or7 for payment of business tax and other fees based on POF.

2.7 Proceed to Bureau of Fire Protection to secure Fire Safety Inspection Office.

2

3 Bernald R. Capitle / Wifredo A.Villena / Shirley G. Quimado / Luz 2

3.2 Proceed to City Administrator's Officefor approval of Mayor's Permit.

Bernald R. Capitle / Wifredo A.Villena / Shirley G. Quimado / Luz 1



regulate and direct their use and development in accordance with the physical development plan of the city/community.

thereof are required to secure a Zoning clearance upon application for building permit to ensure that the building is allowed in the Alaminos City Comprehensive Land Use Plan (CLUP).

Frontline Service : Yes

Responsible Office: City Engineering OfficeRequirements:

123 Real Property Tax Declaration - 2 copies4 Tax Recept for the Current Year - 2 copies56 Official Receipt of Zoning Fee - 2 copies7

Fees: Depends on the actual cost of the building

Time to complete


1 Assessment of Fees 1. Fernan Pangan- Adm. Asst. II 52 Payment of Fees City Treasurer's Office 5

3 Review and Verification 1. Engr. Roland D. Ranches-Engineer III/Zoning Officer Designate 10

4 Preparation of Locational Clearance 1. Fernan Pangan- Adm. Asst. II 5

5 Approval of Locational Clearance 1. Engr. Roland D. Ranches-Engineer III/Zoning Officer Designate 3

Affidavit of Consent/Deed of Sale (If the applicant is not the owner of the lot)/ transfer certificate of title or Deed of Absolute Sale - 2 copies

Responsible Persons

Client Employee

Securing Zoning Clearance for Building PermitZoning is the division of a community/city into zones or districts according to the present and potential uses of its lands to maximize,

Prior to the start of construction, all enterprises and private persons constructing a new building or expansion/ renovation

Application form for Zoning clearance, duly notarized - 2 copiesBill of materials duly signed and sealed by a Civil Engineer or Architect - 2 copies

Perspective View, Vicinity Map and Site Development Plan duly signed by a Civil Engineer or Architect - 2 Sets


Service Code: 6.1Service Name: SECURING ENTRANCE to the HUNDRED ISLANDS NATIONAL PARK (HINP)Service Description: All tourists (foreign & domestic) are requires to register to the Tourism Welcome Center before entering the Hundred Islands national Park (HINP)

Frontline Service: YesResponsible Office: Tourism – HINP OfficeRequirements: Duly Accomplished Passenger Manifest Form


Guests shall be given an orientation on the required fees, and the do’s & don’ts in the Hundred Islands National Park (HINP) 3 mins‐Guests shall be interviewed about their preference (day tour or overnight at the island), preferred island activities, number of companions, with or without vehicle, etc. 3 mins‐The front desk receptionist shall issue Passenger Manifest Form (PMF), the guest must accomplish.

4 mins.The guests will submit the accomplished manifest to the front desk officer, who will compute the payable amount.The front desk receptionist will assign motorboat thru the boat association and receive payment of boat rent; kept and refund to boatman upon arrival from the islands.

3 minsThe Cashier will then receive payments from the guests.‐the cashier will issue Official Receipt(O.R.) to the guests 2 mins.

The guests will proceed to the wharf and present the O.R. to the Boat Dispatcher for boat assignment.‐the tourism police/ coast guard will check life vest before ferrying to the 5 mins.

1 min.


Client Employee

1 Gellie Ann Laguisma, Belen Manaois, Junaliza Bravo, Kenneth delos Reyes, Maristel Regatcho, Angela Regina Resngit, Louie Mercado– as per work schedule (3 shifts)

2 Boat Dispatchers/Collectors per association in charge of payment of boat paid by guests to boatmen upon arrival

3 Thelma Bumagat, Natasha Bacolcol, Marivic Botacion

4 Boat Dispatcher (by association), Roland Acosta,Brick Bacay, Coast guard

5 The guests will show the O.R. to the Island supervisor/ collector in the island.

Island supervisors/collectors, Guilbre Razote, Nilo Cefre

6 The Island Supervisor / Collector will assign space/area for the guests to



Client Employee

3 mins.stay.

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 6.2Service Name: ACCEPTING TOURISTS COMPLAINS/ SUGGESTIONS/ CONCERNSService Description: All tourists (foreign & domestic) may divulge their complaints, suggestions & other concerns to the Tourism Welcome Center.Frontline Service: Yes

Responsible Office: Tourism – HINP OfficeRequirements: Official verbal or written testimonies by concern guests


The Officer will interview or listen to the concern of the guest, have it recorded in the logbook on such other case, including the name, address, contact number, and other pertinent identifications

(If hard‐up/ big decisions to refer to the Tourism Officer )


Client Employee

1 Guest shall head to the Tourism Center and look for the Park Manager, Tourism Official present

/ Rosalie Aruelo, Solomon Tablang, Thelma Bumagat, Belen Manaois

2

/

Rosalie Aruelo, Thelma Bumagat, Belen Manaois, Dennis Ciaga, Rene Zaldy Gameng 5‐10 mins.

3 Should the complaint be unsolved the same day, tourism personnel shall ask for the guest’s contact number /

Rosalie Aruelo, Thelma Bumagat, Belen Manaois 2 mins.

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 6.3Service Name: MAKING RESERVATION OF THE USE OF ISLAND FACILITIES e.g. Guest House, Gazebo, Pavilion & Picnic TablesService Description: All tourists (foreign & domestic) may reserve island facilities during regular days but not during HolidaysFrontline Service: Yes

Responsible Office: Tourism – HINP OfficeRequirements: Personal reservation or via phone call or email

Time to complete (minutes)

STEPS DESCRIPTION CLIENT EMPLOYEE

2 mins.

Responsible Person

1 Guest shall contact the City Tourism Office for inquiry or direct reservation to the tourism receptionist/ staff days before arrival to HINP. It may be by personal visit, email or phone call.

Miguel L, Sison, Rosalie Aruelo, Thelma Bumagat, Belen Manaois,

Gellie Ann Laguisma, Louie Mercado, other Front Office Staff on the Duty

3‐5 mins.

2 The guests, after all the information provided by the tourism receptionist will pay/ or deposit in HINP account 50% of the amount of the facility/ies to be rented.

3 The tourism receptionist will record the reservation on the reservation logbook for reference: to island front desk staff and maintenance

Gellie Ann Laguisma, Louie Mercado, other Front Office staff on duty

4 The tourist upon arrival at the Tourism Office and Welcome Center will pay the balance of the rent price.

Junaliza Bravo, Carlo Miguel Ison, Maristel Regatcho, Junaliza Bravo, Natasha Bacolcol, Marivic Botacion



Service Code: 7.1Service Name: Maternal and Child Health Care- Prenatal and Post Natal CareService Description: Regular maternal antenatal check up where routine laboratory examinations, immunization, and giving pre-natal vitamins

is conducted.

Frontline Service : yes

Responsible Office: City Health Office

Requirements:1 Maternal Pink Card2 Personal presence of the client

Fees: Mmedicines- freeLaboratory exams: 365Php


Present Maternal card to CHO triage √ 1Triage gets vital signs,and fills data to the card Ma. Teresa Raroque/Andrea Rapisora 5Clients will be given their respective numbers Marivic Baguioso 1Client will wait for her number to be called √

Steps

1234

5

Employee

On the clients turn, the attending doctor/midwife conducts the prenatal check up, prescribe the meds fills up the maternal card,so client may know her next visit and sched of immunization and laboratory procedure to take.

√ 15-30

Description Responsible Persons

Client



Service Code: 7.2Service Name: Regular ConsultationService Description: General consultation of illnesses



Requirements:1 Physical presence of the patient2 Phil Health Card

Fees: Medicines and consultation- freeLaboratory exams:

a) NHTS-PR, 4Ps, Government sponsored PhilHealth membership- free


Patient secures number √ 1Triage admits and gets vital signs of the client depending on their number √ Ma. Teresa Raroque/Andrea Rapisora 5

Client waits for his/her number to be called √Once called, the doctor attends to the patient, orders the meds to be given Drs.Carambas/Ragudos/Uson/Salacup 5

Client presents admission paper to pharmacy for the release of meds. √

Pharmacy releases meds Felicitas Basobas 3

4

5

6


Client Employee

1

2

3



Service Code: 7.3Service Name: Family Planning ProgramService Description: Provision of goods and services concerning the different contraceptive methods, both artificial and natural.



Requirements:1 Physical presence of the client

Fees: Free


1 Registration √ Ma. Teresa Raroque 12 Counselling Cynthia Razote/any midwife 15-303 Physical examination Drs. Carambas/ Ragudos/Uson/Salacup 104 Release of goods Felicitas Basobas 2

Steps Description

Responsible Persons

Client Employee



Service Code: 7.4Service Name: Pre-Marital CounselingService Description: Giving of seminar on the various family planning

methods, including responsible parenthood



Requirements:1 Physical presence of the couples2 Application of marriage

Fees: Free


1 Registration √ 1

2Interview/filing up of data on the pre-marital counseling form Ma. Teresa Raroque 3

3 Seminar Cynthia Razote 30-604 Release of pre-marital counseling certificate Cynthia Razote 1


Client Employee



Service Code: 7.5Service Name: Expanded Program on ImmunizationService Description: Vaccination of preventable infectious diseases among the following groups:

a) 0-1 y/o - BCG, Hep B1, 3PENTA, 3OPV, 2MCVb) Pregnant women- tetanus toxoid



Requirements:1 Physical presence of the Client2 Yellow Card

Fees: Free vaccines, however when syringes are unavailable,they have to buy.


1 Registration √ 12 Review of Yellow Card BHW/any midwife 23 Immunization/ first come first serve basis assigned midwife/brgy 24 Updating of Yellow Card assigned midwife/brgy 1


Client Employee



Service Code: 7.6Service Name: Drug TestingService Description: Screening for the presence of methamphetamine and cannabinol in the urine


Responsible Office: City Health Office-Drug Testing Laboratory

Requirements:1 Physical presence of the client2 Valid I.D

Fees: 200Php


1 Pay bill at city treasurer's offcie √ 22 Present O.R and valid I.D at the Lab counter √ 13 Fill up DTL forms as instructed by lab attendant √ 54 Lab attendant examines filled up form Edward Villaruz 2 to 5

5Lab attendant gives out specimen bottle and insctructs client to void at least 60ml of urine

6 Client submits freshly voided urine √ subjective7 Taking of picture and biometric data Michelle. Bailen 58 Release of result Judith Catbay 1

Steps Description

Responsible Persons

Client Employee



Service Code: 7.7Service Name: Dental Health ServicesService Description: Preventive and curative services,,e.g, tooth extraction, dental cleaning and helath education


Responsible Office: City Health Office-Dental Section

Requirements:1 Physical presence of the client

Fees: Free,as long as dental supplies are available.


1 Registration √ 12 Ccheck vital signs Andrea Rapisora 2

Dental services Dr. Ginalea Cancino 2a) tooth extraction Dr. Ginalea Cancino 10 to 15b) dental cleaning Dr. Ginalea Cancino 60 and more

4 Giving of meds and home advises Felicitas Basobas 5


Client Employee

3

Citizens Charter Services Alaminos City, Pangasinan

Service Code: 7.8Service Name: Laboratory ServicesService Description: Examination of routine lab examinations (hgb, cbc apc, urinalysis,fecalysis, ct,bt) serologic tests (HbsAg and blood chemistry)


Responsible Office: City Health Office-Laboratory Section

Requirements:1 Physical presence of the client2 Doctor's request

Fees: Depending on the lab examination requested


1 Present O.R and doctor's request √2 Extraction of blood specimen/collection of specimen Ma. Vanessa Grace Abarra/Judith Catbay 53 Examination of the specimen Ma. Vanessa Grace Abarra/Judith Catbay 304 Release of result Ma. Vanessa Grace Abarra/Judith Catbay 1


Client Employee

Citizens Charter Alaminos City, Pangasinan

Service Code: 7.9Service Name: PD 856 for Food and Non-Food establishmentsService Description: Issuance of Health Certificates for employees and Sanitary Permits for the Establishments


Responsible Office: Environmental Services- CHO

Requirements: For Employee's Health Certificate1 Receipts of requested lab examination2 Physical presence of the client

Fees: Depending on the lab examinations requested


1 Secure checklist of lab examination from Business Permit and Licensing Office √ 1

2 Go to City Planning and Development Office for enrolment of Personal Information System √ 5

3 Pay lab request at the Treasurer's office √ 34 Present receipt to lab attendant √ 1-Jan5 Extraction of blood/submission of specimen Ma. Vanessa Grace Abarra/Judith Catbay 56 Examination of specimen Ma. Vanessa Grace Abarra/Judith Catbay 307 Release of result Ma. Vanessa Grace Abarra/Judith Catbay 1

8Present result to Sanitary inspector/s: normal result would mean immediate release of health certificate abnormal result would mean they should see the doctor for futher mgt.

Brenda Agloro

Responsible Persons

Client EmployeeDescription Steps


Service Code: 7.10Service Name: Medico-Legal Examination Service Description: Medico-Legal examination for physical injuries and Post-Mortem Examination



Requirements:1 For post-mortem, formal request from PNP and relative of the victim

2 For physical injuries, police blotter is requested

Fees: free


1 Present the request √ 22 Conduct of examination requested Drs. Carambas/ Ragudos/Uson/Salacup 20 minimum

3

Release of result is given directly to the client after the examination, for physical injuries/physical abuse, where as in post-mortem, result is submitted to PNP Drs. Carambas/Ragudos/Uson/Salacup 1/2 day to 1day


Client Employee


Service Code: 7.11Service Name: Social Hygiene ClinicService Description: weekly screening (vaginal smearing) among GROs


Responsible Office: Social Hygiene Clinic

Requirements:1 pink Card and Receipt from CTO

Fees: 50 pesos


1 present pink card and receipt √ 12 assigned personnel examines documents presented Brenda Agloro 33 conducts vaginal smearing Dr.Ragudos/Cesar Briboneria/Cynthia Razote 5 to 104 Gram staining of collected vaginal smear Judith Catbay/Vanessa Grace Abarra 1day

Steps Description

Responsible Persons

Client Employee


Service Code: 7.12Service Name: Maternal and New Born CareService Description:

Maternal Health 1. Prenatal ‐ immunization ‐ provision of iron supplement ‐ routine laboratory examination 2. Delivery ‐ attend to all the stages of labor of the mother who is about to deliver 3. Post‐Natal ‐ post partum ‐ provision of iron supplement to lactating motherNew Born Care 1. Essential Immediate New Born Care 2. Do anthrophometrics 3. New Born Treatment ‐ application of ophthalmic ointment ‐ vit K injection ‐ Hepa B Immunization ‐ BCG immunization

Frontline Service : yesResponsible Office: Birthing Facility/Nutrition Office/Primary Care ServicesRequirements:

1 Booklet ni Nanay at ni BabyFees: PhilHealth MDR

Time to complete

Steps Description (minutes)1 client go to triage at CHO or birthing Facility √2 personnel on duty evaluates the status of the client midwife/nurse/doctor 5m

on duty3 If true labor sets in, client will be admitted and progress ‐do‐ 30 mins‐8 hrs

of labor will be monitored until she delivers.4 post‐natal care will be administered right after delivery ‐do‐ 1‐6hrs

including care for the newborn, 5 clients will be discharged after 24 hrs.

Responsible Persons

Client Employee



Frontline Service : YesResponsible Office: City Engineering OfficeRequirements:

12

Fees: n/aTime to complete

Steps Description (minutes)1 Accept barangay resolutions/ request of proposed projects. 1. Rogielyn Reinoso- Adm. Aide VI 1

1. Engr.Joey A. Tugade- Engineer I 1 day2. Engr. Wilson Rosario- Engineer II3. Engr. Sergio R. Pasagoy-Engineer III4. Engr. Roland D. Ranches-Engineer III/Zoning 5. Arch. Albert C. Carillo- Architect II6. Arch. Lloyd P. Santos- Architect II7. Engr. Jerimiah Curameng- Engineer II8. Engr. Allan Alcantara- Engineer II1. Engr.Joey A. Tugade- Engineer I 2 days2. Engr. Wilson Rosario- Engineer II3. Engr. Sergio R. Pasagoy-Engineer III4. Engr. Roland D. Ranches-Engineer III/Zoning Officer Designate5. Arch. Albert C. Carillo- Architect II6. Arch. Lloyd P. Santos- Architect II7. Engr. Jerimiah Curameng- Engineer II8. Engr. Allan Alcantara-Zoning Officer I

4 Approval of Program of Work Engr. Roel N. Camba- City Engineer & Building Official 5

5 Submission of POW to BAC for Bidding process BAC6 Implementation of Project

2 Preliminary engineering survey

3 Preparation of Program of Work

Responsible Persons

Client Employee

PREPARATION OF PROGRAM OF WORK ( POW) Engineering office is in charge in preparing programs of work for the proposed projects of the city including barangay projects.We are also task to supervise and implement all approved projects of the city.

Barangay resolution signed and approved by the requesting barangays officials.

Barangay resolution with action slip signed by City Mayor indicating action to be taken.


Service Code: 8.2Service Name:Service Description: The general public is required to secure a certificate of occupancy prior to actual use or occupancy of structures. Frontline Service : YesResponsible Office: City Engineering OfficeRequirements:

1 Duly Accomplished Form : (5 Copies each)

a.) Application of Certificate of Occupancy

b.) Certificate of Completion together with the Logbook

c.) Certificate of Completion (Sanitary Installation) d.) Certificate of Completion (Electrical Works)

2

and by Registered Electrical Engineer in case of electricaplans

3 Submission of Fire Safety Inspection Certificate. - 5 Copies4 Assessment of Certificate of Occupancy Fees. - 5 Copies5 Receipt of Certificate of Occupancy. - 5 Copies6 Approval of the Building Official. - 5 Copies

Fees: Depends on the actual cost of the building , number of fixtures installed on the structures


1 √ 1. Engr. Sergio R. Pasagoy- Engineer III 12. Diomedes L. Alcedo-CMM

2 √ 1. Engr. Sergio R. Pasagoy- Engineer III 12. Diomedes L. Alcedo-CMM

3 Submit Requirements √ 1. Diomedes L. Alcedo-CMM 14 1. Engr.Joey A. Tugade- Engineer I 15

2. Engr. Wilson Rosario- Engineer II3. Engr. Sergio R. Pasagoy-Engineer III4. Engr. Roland D. Ranches-Engineer III/Zoning Officer 5. Arch. Albert C. Carillo- Architect II

Secure Certificates of Completion Forms

Secure 2nd Endorsement to Other Offices/Agencies

Review / Evaluation

Steps Description

Securing a Certificate of occupany

Five sets of corresponding plans and specifications prepared, signed and sealed by a duly licensed Architect or Civil Engineer in case of Architectural /Structural Plans, by Registered Mechanical Engineer in case of Mechanical Plan

Responsible Persons

Client Employee

6. Arch. Lloyd P. Santos- Architect II5 √ 1. Engr.Joey A. Tugade- Engineer I 60

2. Engr. Wilson Rosario- Engineer II3. Engr. Sergio R. Pasagoy-Engineer III4. Engr. Roland D. Ranches-Engineer III/Zoning Officer Designate5. Arch. Albert C. Carillo- Architect II6. Arch. Lloyd P. Santos- Architect II

6 Perform Corrections/Submit Additional Documents √ 1. Engr. Sergio R. Pasagoy- Engineer III 1 day2. Diomedes L. Alcedo-CMM

7 Payment of Fees √ City Treasurer's Office 51. Engr.Joey A. Tugade- Engineer I 1 day2. Engr. Wilson Rosario- Engineer II3. Engr. Sergio R. Pasagoy-Engineer III4. Engr. Roland D. Ranches-Engineer III/Zoning Officer Designate5. Arch. Albert C. Carillo- Architect II6. Arch. Lloyd P. Santos- Architect II

9 Approval of Permit Engr. Roel N. Camba- OIC- City Engineer & Building Official 5

10 Release of Certificate of Occupancy 1. Diomedes L. Alcedo-CMM 5

Building Inspection

8 Processing of Permits


Service Code: 8.3Service Name:Service Description: The general public is required to secure necessary permit ( building , mechanical, sanitary/ plumbing,

electrical/ electrical for indigenous, sign, fencing, demolition, excavation and ground preparation, etc.) prior to construction of any building or structures.

Frontline Service : YesResponsible Office: City Engineering OfficeRequirements:

1

2

if the lot is owned by the applicant/owner of the building. - 5 Copies

3if the applicant is not the owner of the lot. - 5 Copies

4 Estimated Cost of the Proposed Work. ( Bill of Materials) - 5 Copies

5Architectural /Structural Plans, by Registered Mechanical Engineer in case of Mechanical Plans, by Registered Electrical Engineer

6 Structural Design Analysis - 5 sets

of the National Structural Code of the Phil.(NSCP)

78 Certificate of Locational Clearance. - 5 Copies9 Receipt of Zoning Fee. - 5 Copies10 Decision of Zoning. - 5 Copies11 City Fire Marshall Indorsement. - 5 Copies

For the compliance of the Fire Code of the Phil.12 Submission of Construction Logbook. (1) 13 Assessment of Building Permit Fees. - 5 Copies

For three(3) storeys and above, Boring tests for soil bearing capacity shall be required in accordance with the applicable latest provisions

Application for Locational Clearance/ Certificate of Zoning Compliance.- 5 Copies

Securing a Building Permit & Other Building Related Permits

Duly accomplished DPWH Form No. 77-001B, No. 77-01S, No. 77-001E (Building, Sanitary/ Plumbing, Electrical, Mechanical, etc.) - 5 Copies

Transfer of Certificate of Title (TCT) or Real Property Tax Declaration or Deed of Absolute Sale and Tax Receipt for the current year

Contract of Lease or Written Consent of the Owner/Administrator or Contract to Purchase or Certificate of Award in case of government lots,

Five sets of corresponding plans and specifications prepared, signed and sealed by a duly licensed Architect or Civil Engineer in case of

in case of Electrical Plans, and by a Licensed Sanitary Engineer or Plumber in case of Plumbing or Sanitary installation plans

14 Receipt of Building Permit. - 5 Copies15 Receipt of Sign Board. - 1 Copy16 Approval of the Building Official.

Fees: Depends on the area of the building

Time to complete


√1. Engr. Sergio R. Pasagoy- Engineer I

2. Diomedes L. Alcedo-CMM2 √ 1. Engr. Sergio R. Pasagoy- Engineer I 1

2. Diomedes L. Alcedo-CMM

3 √1. Engr. Sergio R. Pasagoy- Engineer I

12. Diomedes L. Alcedo-CMM1. Engr.Joey A. Tugade- Engineer I 302. Engr. Wilson Rosario- Engineer II3. Engr. Sergio R. Pasagoy-Engineer III4. Engr. Roland D. Ranches-Engineer 5. Arch. Albert C. Carillo- Architect II6. Arch. Lloyd P. Santos- Architect I

√ 1. Engr.Joey A. Tugade- Engineer I2. Engr. Wilson Rosario- Engineer II3. Engr. Sergio R. Pasagoy-Engineer III4. Engr. Roland D. Ranches-Engineer III/Zoning Officer Designate5. Arch. Albert C. Carillo- Architect II6. Arch. Lloyd P. Santos- Architect I

6 1. Engr. Sergio R. Pasagoy- Engineer I 12. Diomedes L. Alcedo-CMM

√ 1. Engr. Sergio R. Pasagoy- Engineer III2. Diomedes L. Alcedo-CMM

4 Evaluation and Assessment

5 Inquiry on the Status of Application ( no deficiencies proceed step # 8)

Returned Plans & Documents

7 Submit lacking Documents/Corrected Plans & Review of Corrected Plans / Documents

1 Secure necessary forms 1

Secure 1st Endorsement to Other Offices / Agencies

Submit complete Requirements (with clearances)

Responsible Persons

Client Employee

8 Pay Building Permit Fee & Sign Board √ City Treasurer's Office 51. Engr.Joey A. Tugade- Engineer I 1 day2. Engr. Wilson Rosario- Engineer II3. Engr. Sergio R. Pasagoy-Engineer III4. Engr. Roland D. Ranches-Engineer III/Zoning Officer Designate5. Arch. Albert C. Carillo- Architect II6. Arch. Lloyd P. Santos- Architect I

10 Approval of PermitEngr. Roel N. Camba- OIC- City Engineer & Building Official 5

11 Release of Permit 1. Engr. Sergio R. Pasagoy- Engineer III 52. Diomedes L. Alcedo-CMM

9 Processing of Permits


Service Code: 9.1Service Name: BASIC SUPPORT SERVICESFrontline Service: YesRequirements Approved Request Letter

Client Employee

1. Check availability of stock Engr. Gaspar Acosta 5 minsBuyer Cashier/Treasurer's Office 5 minsBuyer

MRF Personnel depends on the availability of GT

Requesting party Record's Office 2 minsEngr. Bonifacio Martinez/ City Administrator/City Mayor

15 mins

Engr. Gaspar Acostadelivery-depends on the availability of the GT

Requesting party Record's Office 2 mins

Engr. Bonifacio Martinez/ City Administrator/City Mayor

15 mins

MRF Personnel delivery-depends on the availability of the GT

Requesting Barangay Engr. Gaspar Acosta/ Grace Ravarra 5 mins

Engr. Gaspar Acosta 1/2 day

Steps DescriptionResponsible Persons


I. Soil Conditioners/Vermicasts and Worms

2. Approval/Disapproval of the request

A.For Private Sector/Entities

2.Pay to the Treasurer's Office to get Official Receipt (OR)3. Present the OR to the CGSO

1.Submit Letter of Request to the Record's Office

II. Availing Bricks/Residual Wastes

4. Disposal of the Soil ConditionersB.for Government Programs

1.Submit Letter of Request/approved Program of Work to the Record's Office

2. Approval/Disapproval of the request

3. Disposal of the Soil Conditioners

A.for Government Programs

III. Collection of Solid Wastes

1. Inform the Office for the need to collect plastic residuals from Brgy MRFs

3. Disposal of the Bricks

A.From Barangay Materials Recovery Facility (MRF)

2. Schedule the Garbage Truck for collection

Engr. Bonifacio Martinez/ City Administrator/City Mayor

10 mins

Engr. Gaspar Acosta 1/2 day (max.)

Private or Government g yAdministrator/City Mayor 15 minsOffice of the City Administrator 5 minsHR Office 5 minsLuis Gabriel Tan 20 mins

Marianito Astronomia 5 minsRolever Bernabe 5 mins

Private or Government g yAdministrator/ City Mayor 15 minsLuis Gabriel Tan 20 minsRolever Bernabe 5 mins

Private or Government Record's Office 2 minsyCity Administrator 5 minsOffice of the City Administrator 5 mins

Requesting Party Record's Office 2 mins2. Approval/Disapproval of the Request City Mayor/City Administrator 15 mins

3. Preparation and processing of Program of Work (POW) City Engineering Office 4 hrsLuis Gabriel Tan/ JayMark Garcia 20 mins

5. Schedule/Dispatch the requested heavy equipments Rolever Bernabe 5 mins

A. 1. Supplies Availability Inquiry Government Princess Madison Cortez 5 mins

2. Preparation of Request and Issue Slip (RIS) Princess Madison Cortez 5 mins

B.From Private Individual/Entity1.Submit Letter of Request

2. Approval/Disapproval of the Request

1.Submit Letter of Request2. Approval/Disapproval of the request

3. Schedule of collection and processing of required documentsIV. Availing City Government Vehicles

VI. Availing City Facilities and Equipment like sound system, chairs, tables,etc.

4. Preparation of Travel Order5. Preparation/Completion of Documents for Fuel of Vehicle

a. Brgy. Vehicles (L300 Van)b. City Buses (new & old) & city coaster

3. Booking of travel

6. Dispatching of motor vehicles

1.Submit Letter of Request

2. Approval/Disapproval of the request (depends on availability)3. Preparation/Issuance of Event Order Slip to responsible person

VII. Availing City Heavy Equipment like grader,loader, dumptrucks,backhoe, manlift/lowbed trucks1.Submit Letter of Request

V. Availing "I Choose" Motorboat1.Submit Letter of Request2. Approval/Disapproval of the request

3. Booking/Dispatching of motorboat3.Preparation/Completion of Documents for Fuel of Motoboat

i.If request is approved:

4.Preparation/Completion of Documents for Fuel of Vehicle

VIII. ISSUANCE OF OFFICE SUPPLIES

3. Approval of Request and Issue Slip (RIS) City Administrator 10 mins4. Issuance of supplies Marianito Astronomia 10 mins

IX. REPAIR & MAINTENANCEBrgy. Council & City Government

1. Submit letter of request Record's Office

2. Approval/disapproval of requestEngr. Bonifacio Martinez/City Adminstrator/City Mayor 30 mins

3. Schedule of repair and maintenance of brgy. & government vehicles Meynard Tugade 5 minsMarianito Astronomia variable ( if SVP,Public Bidding)

5. Repair & maintenance of brgy. & city government vehicles Meynard Tugade 2-3 daysGovernment

1. Submit letter of request Record's Office

2. Approval/disapproval of requestEngr. Bonifacio Martinez/City Adminstrator/City Mayor

30 mins

3. Preparation of Cost Estimate Armel Alcantara/Engr. Bonifacio Martinez 30 mins4. Schedule the repair & maintenance Armel Alcantara 5 mins

Marianito Astronomia/BAC variable ( if SVP,Public Bidding)6. Repair and maintenance of buildings and other facilities Armel Alcantar variable

GovernmentRequesting party


15 mins

3. Preparation of Cost Estimate Armel Alcantara 30 mins4. Schedule the repair & maintenance Armel Alcantara 5 mins

Marianito Astronomia/BAC variable ( if SVP,Public Bidding)

6. Repair and installation of electrical suppliesArmel Alcantara/Allan Radam/Wyne Catabay

1/2 day

GovernmentRequesting party


15 mins

3. Preparation of Cost Estimate Armel Alcantara 30 mins4. Schedule the repair & maintenance Armel Alcantara 5 mins

Marianito Astronomia/BAC variable ( if SVP,Public Bidding)6. Repair and maintenance of buildings and other facilities Armel Alcantara variable

1. MOTORPOOL

4. Procurement of needed spare parts subject to the Implementing

2.A. BUILDING MAINTENANCE

5. Procurement of needed materials subject to the Implementing Rules

2.B. ELECTRICAL MAINTENANCE1. Inform the Office for the need to repair & install electrical

5. Procurement of needed electrical supplies subject to the

2.C. AIR‐CON1. Inform the Office for the need to repair & install air-con/Submit letter

5. Procurement of needed materials subject to the Implementing Rules

Private or Government1. Submit letter of request Record's Office

2. Approval/disapproval of requestEngr. Bonifacio Martinez/City Adminstrator/City Mayor 15 mins

3. Preparation of Cost to Pay Armel Alcantara 30 minsCashier/Treasurer's Office 5 mins

5. Hanging of Tarpaulin in the designated tarp area Armel Alcantara/Jaymark Garcia 6 mins

2. D TARPAULIN

4.Pay to the Treasurer's Office to get Official Receipt (OR)


Service Code: 10.1Service Name: Social Case Study Reports (SCSR)Service Description: Reports that contain information pertaining to the socio-economic condition of a client including assessment and recommendation for actionResponsible Office: City Social Welfare and Development OfficeRequirements: Written Request from Other Agency

Client EmployeeIntake Interview - Brgy. Cert. - Medical /Abstract/ Clerical

2

Preparation of Social Case Study Report - Intake logbook- Request from Medical Social Worker (no request, no case study)

/ Trisha Tandoc, RSW 30 minustes

Time to Complete (minutes)

Steps Description Responsible Person

1 / Imelda M. Ruiz, RSW 20 minutes


Service Code: 10.2

Service Name:

Service Description:

Frontline Service : YesResponsible Office: City Social Welfare and Development OfficeRequirements: BirthCertificate

2.YellowCardfromCityHealthOffice

Fees: noneTime to

Client Employee complete(minutes)

Identification of 3‐4 years old children ‐ Birth Certificate ‐Yellow Card from CHO

Screening of identified Day Care Children‐Privilege Card‐ Intake Sheet

3 Attend Day Care Session √ Day care Workers

Day Care Workder, Brgy. Council1 5

2 √ Elizabeth A. Radoc, RSW 5

Day Care Service

It is the provision of supplemental parental care to children aged 3-4 years old inside the day care center


√


Service Code: 10.3

Service Name:


Frontline Service : YesResponsible Office: City Social Welfare and Development OfficeRequirements: 1.Endorsementofbrgy.Captain.

2.Privilegecard

Fees: noneTime to


2Intake/ Interview client/ initial assessment/ recommendation

√30

3 Treatment √ 30 min. to 1 hr. depends on

the case of client

AnalynSangalangKaren Mae BasobasDebbie Mabagos

Elizabeth Radoc RSW

Admission (register to logbood)

Stimulation and Therapeutic Activity Center (STAC)

It is the provision of free rehabilitative and other support services to Children With Disabilities (CWD) aged 0 - 14 years old inside the STA Center


1 √ 1


Service Code: 10.4

Service Name:


Frontline Service : YesResponsible Office: City Social Welfare and Development OfficeRequirements: 1.Writtenreferral/CourtOrder/PoliceOrder

2.BirthCertificate(minor)3.MarriageCertificate(ifmarried)

Secondary Reqts. 1.Healthrecords2.PsychiatricRecords3.SchoolRecords4.WholeBodyPicture

Fees: noneTime to


1 Intake interview with initial assessment√ 30

2If Further data gathering and assessment is neededd, there will be homevisit or collateral to be undertaken, social worker will prepare social case study report

family. Community

1 day (depending on availability of data source

3Treatment plan‐ the rehabilitation team, parents, referring party will formulate initial treatment planning.

family, referring person

30 mins to 1 hr

4Implementation of Treatment Plan family,

referring person

1 day ‐ 6 months depending on coping mechanism of client and availability of resources of other

agencies

5Evaluation for continous case management or for termination family,

referring person

1 hr

Crisis Intervention Center (CIC)

Serve as receiving and action center for walk-in, reffered and rescued woman and children who are victims of abuse .


Imelda M. Ruiz, RSW

Elizabeth A. Radoc, RSW

Josephine BAntola


Service Code: 10.5

Service Name:

Frontline Service : YesResponsible Office: CitySocialWelfareandDevelopmentOfficeRequirements: 1.ReferralorEndorsementfromBarangayCaptain

2.BirthCertificate3.HealthCertificate4.CertificateofGoodMoralCharacter


(minutes)

1 Identification of OSY through MBN survey forms√

1 hour

2 Intake/ Interview (PYA form)√

30 min.

3 Qualifying Exam√

1 hour

4 Screening of Applicants√

2 days

5 Leadership training of qualified applicants√

2 days

Information Communication Technology Center (ICTC)

Provides training t deserving OSYs utilizing the SCALA curriculum inclusive of life skills designed towards total development of the youth.


Imelda M. Ruiz, RSW Elizabeth A. Radoc, RSW

Mark Dela Cruz


Service Code: 10.6Service Name: Micro-Finance Program

Capability building program designed to enhance the social economic skills of marginalized to established sustainable self manage and community based organization for self employment.

Frontline Service : YesResponsible Office: CitySocialWelfareandDevelopmentOfficeRequirements: 1.Mayor’spermit

2.Businesspermit3.Sanitarypermit4.Healthclearance5.Policeclearance6.Brgy.Clearance7.Cedula


(minutes)1 Intake/ Program / 102 Assessment / 103 Home Visit /4 Preparation of Voucher / 5


Imelda M. Ruiz, RSW , LilaneEtrata


Service Code: 10.7Service Name: Assistance to Individuals in Crisis SituationFrontline Service : YesResponsible Office: CitySocialWelfareandDevelopmentOfficeRequirements: 1.Medical

2.Brgy.Cert.3.MedicalCert.4.Prescription5.Burial6.Brgy.Cert.7.DeathCert.8.Voucher

Time to ‐ Voucher Forms Client Employee complete

(minutes)1 Intake/ Interview/ assessment and recommendation / 202 Preparation of Voucher / 103 Submission/ Processing of voucher to budget office / 5

StepsResponsible Persons

Imelda M. Ruiz, RSW , LilaneEtrata


Service Code: 10.8Service Name: Marriage Counseling Services Frontline Service : YesResponsible Office: CitySocialWelfareandDevelopmentOfficeRequirements: 1.Marriageexpectationinventoryform

2.MarriageCert.

Time to Voucher Forms Client Employee complete

(minutes)1 Fill up MCS form / 12 Attend MCS Session / 33 Typing of MCS Certificates / 30


Imelda M. Ruiz, RSWGertrudes Tantoy


Service Code: 10.9Service Name: Solo ParentService Description: Providing benefits and privileges to Solo Parents and their childrenFrontline Service : YesResponsible Office: CitySocialWelfareandDevelopmentOfficeRequirements: 1.DeathCertificateOfspouse

2.Courtresolution3.Certificateofdisability4.Brgy.Cert.assoloparent5.PsychiatricCertificate

Time to Voucher Forms Client Employee complete

(minutes)1 Intake/ Interview / 302 Formulation of treatment plan and preparation of SCSR3 Issuance of I.D to solo parent4 Implementation of treatment plan5 Further data gathering and assessment6 Termination of the case


Trisha Tandoc, RSW, Gertrudes Tantoy


Service Code: 11.1Service Name: I. REGISTRATION OF LIVE BIRTH, DEATH, FETAL DEATH, MARRIAGE, ISLAM CONVERSION AND FOUNDLINGService Description: The general public is obliged to register their vital events in a prescribed period for file , recording and statistical purposesFrontline Service: YESResponsible Office: Office of the City Civil RegistrarRequirements: Duly accomplished civil registry form for registrationFees: NONE

CLIENT EMPLOYEE

1

The receiving staff accepts and reviews the submitted document/s to ensure that all items are properly filled up.

HELEN B. MESA / MARICRIS T. CATABAY 5

2

If found to be complete the staff will designate the registry number and indicates the date of registration.


3The Civil Registrar or her authorized staff signs the document.

LOVELY D. MILLES/MARICAR R. NENING 3

4The receiving staff issues the registered owner's copy of the document.


5The client/s review the registered document before leaving the office

X

6 The Staff registers the document in the proper GEMMA R. OCAMPO 3

REVIEW BY THE CLIENT

REGISTRATION IN THE REGISTRY BOOK

Steps Description Responsible Persons Time to

Complete

RECEIVE, INTERVIEW AND REVIEW

REGISTRATION

SIGNING OF THE DOCUMENT

ISSUANCE


Service Code: 11.2Service Name: II. ISSUANCE OF CERTIFICATES OF LIVE BIRTH, DEATH, MARRIAGE, FOUNDLING AND ISLAM CONVERSIONService Description: The office issues certified true copy/transcriptions of civil registry document(s) for different personal

uses such as school requirement, marriage, passporting, employment, claims, loans, and othersFrontline Service: YESResponsible Office: Office of the City Civil RegistrarRequirements: Duly accomplished request slip of document to be requested.

Valid ID of requesterAuthorization letter and valid ID of requester and authorized person, if applicable.

Fees: P70.00 for Local PurposesP110.00 for Abroad / Passporting

CLIENT EMPLOYEE

1

The client fills up the request form/slip and submits it to the front desk personnel. X

RODOLFO T. CARMELO / DONAFE T. DELA ROSA / JUANITA L. SISON

5

2

The staff verifies the request at the computer / registry book if the document is available or not.

AUBREY C. LABAREJOS / JELORD M. MANANGHAYA

3 to 20

3

The client is requested to pay at the Treasurer's office and presents Official Receipt to the LCR staff for the processing of the document requested. The staff also requests the client to sign on the log book.

X


5

Steps Description Responsible Persons Time to Complete

(minutes)

REQUEST

VERIFICATION

IF THE DOCUMENT IS AVAILABLE

The client is advised to request the same at the Phil. Statistics Authority (fromerly NSO); if the document is AVAILABLE at PSA(NSO), the client is requested to present the PSA (NSO) copy at the LCRO for further verification. If the document is NOT AVAILABLE at PSA, the interested party is advised to apply for delayed registration and will be given the

i t t b

X EVITA CHRISTIE B. MACASIEB 5

4 The CCR or her authorized staff signs the document to be issued. LOVELY D. MILLES 2

5

The staff issues the requested document to the client.


1

SIGNING

ISSUANCE

*IF DOCUMENT IS NOT AVAILABLE


Service Code: 11.3Service Name: III. APPLICATION FOR MARRIAGE LICENSEService Description: Couples who are of legal age (18 years old and above) must apply for a marriage licenses

before they could enter into a marriage ceremony Frontline Service: YESResponsible Office: Office of the City Civil RegistrarRequirements: 1. Duly accomplished Application for Marriage License

2. Birth / Baptismal Certificate3. Community Tax Certificate (Cedula) for the current year4. Consent of Parents particulary the father (for 18-20 years old)5. Advice upon intended marriage signed by both parents ( for 21-24 years old)6. Attend Pre-marriage counselling seminar7. CENOMAR (Cerificate of No Marriage Record) issued by the PSA8. Three (3) copies of latest picture together (2R-Landscape)9. If foreigner, submit Certificate of No Legal Impediment to Contract Marriage from their Embassy in the Philippines and Divorce Papers if applicable10. If widow/ widower, submit Death Certificate of Husband / Wife.11. If annulled, submit Court Decree and Certified True Copy of Marriage Certificate with annotation of annulment12. Valid ID 13. At least one (1) of the applicants is a resident of Alaminos City

Fees: Application for Marriage License: P240.00Marriage License: P2.00

CLIENT EMPLOYEE

1

Applicants are advised to fill-out the Application form for Marriage License. X MARICAR R. NENING /

MARIBETH C. BERBON 10 to 20

Responsible Persons Time to Complete (minutes)

QUERY

Steps Description

CLIENT EMPLOYEEResponsible Persons Time to Complete

(minutes)Steps Description

2

The LCR personnel reviews the application form and interviews the applicants as to the veracity of facts presented.

XLOVELY D. MILLES / MARICAR R. NENING / MARIBETH C. BERBON

10

3

The staff explains the checklist/ requirements that the applicants should comply with. X

LOVELY D. MILLES / MARICAR R. NENING / MARIBETH C. BERBON

5

4

The receiving LCR personnel reviews/receives the submitted requirements and if found complete, the applicants are advised to pay at


10

5

The CCR or his authorized staff review/signs the application for Marriage License and Notice.

LOVELY D. MILLES / MARICAR R. NENING 5

5

The staff registers the application in the proper registry book, writes the marriage license and prepares and posts the notice/s at the bulletin board for ten (10) calendar days and

MARICAR R. NENING / MARIBETH C. BERBON 10

6

The CCR signs the Marriage License on the 11th day. As the client claims the license, the staff issues the signed Marriage license


5

REVIEW AND INTERVIEW

EXPLANATION OF REQUIREMENTS

ACCEPTANCE AND REVIEW OF THE REQUIREMENTS

POSTING AND MAILING NOTICES

SIGNING OF THE APPLICATION FOR MARRIAGE LICENSE

ISSUANCE AND RELEASE OF MARRIAGE LICENSE


Service Code: 11.4Service Name: DELAYED REGISTRATION OF LIVE BIRTH,DEATH, FETAL DEATH & MARRIAGEService Description: The general public is obliged to register their vital events for file, record-keeping and statistical purposes if both the local civil registry and

PSA (Philippine Statistics Authority) certify that there is/are no record/s availableFrontline Service: YES

Responsible Office: Local Civil Registry Office

Requirements: 1. Duly accomplished Birth/Marriage/Death Forms

For Birth1. Joint affidavit of disinterested persons2. Certified True Copy of Marriage Certificate (if marriaed)3. Baptismal Certificate4. Certified True Copy of Voter's Registration Record issued by the COMELEC5. School Record (Form 137, School Permanent Record)6. Insurance Policy/ Member's Record7. Member's Record (SSS, GSIS, PhilHealth)8.Service Record9. Medical Records/ Immunization Record10. Barangay Certification (for 7 yrs. old and below)11. Visa Application12. Driver's License13. Negative Certification from PSA14. Other public/ private documents15. Community Tax Certificate (CEDULA)

For Death1. Joint affidavit of disinterested persons2. Barangay Certification 3. Negative Certification from PSA4. Death Certificate issued by the church (if applicable)5. Picture of LAPIDA6. Community Tax Certificate (CEDULA)

For Marriage with Original Copy of Marriage Contract1. Affidavit of Delayed Registration of Marriage Contract2. Affidavit of Reconstructed Marriage Contract3. Affidavit of Solemnizing Officer4. Negative Certification from PSA5. Certificate of Marriage issued by the sect where the marriage was solemnized6. Original copy of Marriage Contract7. Community Tax Certificate (CEDULA)

For Marriage without Original Copy of Marriage Contract1. Affidavit of Delayed Registration of Marriage Contract2. Affidavit of Reconstructed Marriage Contract3. Affidavit of Solemnizing Officer4. Negative Certification from PSA5. Certificate of Marriage issued by the sect where the marriage was solemnized6. Original copy of Marriage Contract7. Affidavit of Wedding Witnesses8. Birth Certificate of Children (at least three)10. Community Tax Certificate (CEDULA)

CLIENT EMPLOYEE

1Submission of the complete requirements as required by the LCR X

EVITA CHRISTIE B. MACASIEB/MARICRIS T.

CATABAY 2

2The LCR staff reviews the submitted documents, if found complete, the application is accepted.


CATABAY 10

3

The staff prepares the document and let the client sign the affidavit of delayed registration at the back portion of the document. The client/s is advised to return after ten (10) calendar days after the posting period.


CATABAY 15

4The staff post the Certificate of Live Birth, Certificate of Marriage, Certificate of Death, Certificate of Fetal Death for ten (10) calendar days at the bulletin board.


CATABAY 1

5On the 11th day the staff desgnates the registry number and indicates the date of registration.


CATABAY 5

6 The Civil Registrar receives and affixes his signature on the document.


7 The receiving staff issues the now registered owner's copy of the document and gives necessary instruction. EVITA CHRISTIE B. MACASIEB 5


Complete (minutes)

SUBMISSION OF REQUIREMENTS

REVIEW, INTERVIEW AND ACCEPTANCE

PREPARATION OF THE DOCUMENT

POSTING

REGISTRATION

SIGNING OF DOCUMENT

ISSUANCE


Service Code: 11.5Service Name REGISTRATION OF COURT ORDER

Service Description: The general public is obliged to register their vital events for file, record-keeping and statistical purposes

Frontline Service: YES


Requirements: 3 sets of the following:1. Certificate of Finality issued by the court

2. Certificate of Decision issued by the court

3. Certificate of Petition issued by the court

4. Certificate of Verification and Order issued by the court

CLIENT EMPLOYEE

1

The receivig staff accepts and reviews the submitted Court Decree. ***** If the Court Decree was issued by the Regional Trial Court of other City/ Municipality, the document will be verified and sent back to the issuing Civil Registrar for confirmation of the authenticity of the document.

LOVELY D. MILLES/MARICAR R.

NENING

10

2If found to be complete, the receiving staff will receive and register the documents in the Register of Court Order/ Decree


NENING 10

3 Clients are advised to pay at the City Treasurer's Office. X LOVELY D. MILLES/MARICAR R.

4Prepares Certificate of Registration and Certificate of Authenticty, photocopy and stamps the documents and put remarks/ annotations in the Civl Registry document.


NENING 40


RECEIVE AND REVIEW

REGISTRATION

PAYMENT OF THE DOCUMENT


CLIENT EMPLOYEESteps Description Responsible Persons Time to Complete

5

After presenting the official receipt for the issuance of a Certificate of Registration and Certified True Copy of the document the Civil Registrar or his authorized staff signs the document.


NENING 10

6The receiving staff issues the document to the client and gives necessary instruction.


NENING 5

SIGNING OF DOCUMENT

ISSUANCE OF THE DOCUMENT


Service Code: 11.6Service Name REGISTRATION OF LEGAL INSTRUMENT

Service Description: The general public is obliged to register their vital events for file, record-keeping and statistical purposes



Requirements: FOR LEGITIMATION1. Affidavit of legitimation duly executed by both parents of the child

2.Five (5) copies of Certified True Copy of Certificate of Marriage of Original PSA copy of Marriage (SECPA)

of parents of child;

3. Original Copy of Certificate of Marriage Record (CENOMAR) of parents of the child

4. Birth Certificate of the child

FOR AUSF (within 20 days)

1. Affidavit to use the surname of the father


FOR ADMISSION OF PATERNITY (within 20 days)

1. Affidavit of Admission of Paternity


CLIENT EMPLOYEE

1 Submission of the complete requirements as required by the LCR Staff. X MARICAR NENING/EVITA

CHRISTIE B. MACASIEB 3

2 The receiving staff accepts and reviews the submitted documents. MARICAR NENING/EVITA CHRISTIE B. MACASIEB 10

3 If found to be complete the receiving staff will register the documents in the Register of Legal Instruments.

MARICAR NENING/EVITA CHRISTIE B. MACASIEB 5

4 Prepares Certificate of Registration, photocopy the documents and put remarks/annotations in the Civil Registry document.

MARICAR NENING/EVITA CHRISTIE B. MACASIEB 40

5 Clients are advised to pay at the City Treasurer's Office. X MARICAR NENING/EVITA CHRISTIE B. MACASIEB 5

6After presenting the official receipt for the issuance if a Certificate of Registration and Certified True Coy of the document the Civil Registrar signs the documents.

LOVELY MILLES / MARICAR NENING 5

7 The receiving staff issues the document to the client and gives necessary instruction.

LOVELY MILLES / MARICAR NENING 5


Complete (minutes)

SUBMISSION OF THE DOCUMENT

REVIEW AND RECEIVE

REGISTRATION OF THE DOCUMENT






Service Code: 11.7Service Name: PROCESSING OF SUPPLEMENTAL REPORTService Description: Supplement by adding information in the registered birth,death and marriage certificates with missing entries Frontline Service: YESResponsible Office: Local Civil Registry Office

Requirements: 1. Affidavit of Supplemental Report of the missing entries in the Certificate of Live Birth/ Certificate of Marriage/ Certificate of Death.

CLIENT EMPLOYEE

1 The staff reviews the application form and interviews the applicants as to the veracity of facts presented.

JORELEN PASCUA/MARICAR R. NENING 10

2 The staff explains the requirements that the applicant should comply.


3

The receiving staff accepts and reviews the submitted requirements and if found complete the applicants are advised to pay at the Treasurer's Office and if not refer to Step #2.


4 Clients are advised to pay at the City Treasurer's Office. X JORELEN PASCUA/MARICAR R.

NENING

5

Prepares the civil registry document needed for supplemental report, photocopy the documents and *put annotations in the Civil Registry document. Note: annotations cannot be processed if there are more than two omitted entries for supplemental report. For OCRG approval first.




EXPLANATION OF REQUIREMENTS

ACCEPTANCE AND REVIEW OF THE REQUIREMENTS



CLIENT EMPLOYEESteps Description Responsible Persons Time to Complete

6

After presenting the official receipt for the issuance if a Certificate of Registration and Certified True Coy of the document and the Civil Registrar or his authorized staff signs the document.


7 The receiving staff issues the document to the client and gives necessary instruction.





Service Code: 11.8

Service Name: PETITION FOR CORRECTION OF CLERICAL ERROR IN THE COLB, COM & COD

Service Description: Correction of Erroneous Entries in the COLB/COM or COD



Requirements: 1. Baptismal Certificate

2. Voter's Registration Record

3. School Record/ Diploma

4. Marriage Certificate

5. Passport

6. Civil Registry Records of Ascendants/Descendants

7. Employment Records

8. Membership Record (GSIS, SSS, PhilHealth)

Fees: P1,000.00 filing fee + P20.00 ICT Fee

CLIENT EMPLOYEE

1

The receiving staff determines whether the document to be corrected is covered by R.A. 9048/R.A. 10172. If covered, requirements for the petition are listed.

JORELEN PASCUA/JONARD R. OCHOA

10 to 15

2

Upon completion of the requirements, the petitioner submits the same to the staff in-charge. NOTE: Only the document owner or the direct relatives of the document owner may apply for the petition, otherwise a Special Power of Attorney is needed.


10 to 15

3

Upon receipt of the petition, the petitioner is advise to pay the required filing fee of One Thousand Pesos (P1,000.00) plus ICT fee at the Treasurer's office.


10 to 15

4The LCR staff prepares the petition and the petitioner reviews and signs the petition. JORELEN PASCUA/JONARD R.

OCHOA15

5 The CCR reviews and subscribes the filed petition. LOVELY D. MILLES 5

6 The LCR staff records the petition in their registry book JORELEN PASCUA/JONARD R. OCHOA 3

7 The Notice of Posting is properly posted at the bulletin board for 10 calendar days.

JORELEN PASCUA/JONARD R. OCHOA 3

8 After the lapse of 10 calendar day posting, the LCR staff prepares the decision for signature by the CCR.


9

Upon approval of the petition by the CCR, the copy of the OCRG is mailed thru express mail, the original copy is kept by the City Civil Registry Office and the third (3rd)copy given to the petitioner.

LOVELY D. MILLES/JORELEN B. PASCUA/JONARD R. OCHOA

5


Complete (minutes)

EXAMINATION OF DOCUMENTS FOR CORRECTION

FILING OF THE PETITION BY THE PETITIONER/ APPLICANT

PAYMENT OF THE NECESSARY FEES

PREPARATION OF PETITION

FINAL REVIEW OF THE PETITION

RECORDING OF PETITION

NOTICE OF POSTING

PREPARATION OF DECISION AFTER 10 CALENDAR DAYSAPPROVAL OF THE PETITION BY THE CCR & TRANSMITTAL OF APPROVED PETITION TO THE OCRG.

10

If the Petition was affirmed by the OCRG the LCR Staff now prepares the Certificate of Finality and the proper ANNOTATION on the corrected document for signature of the CCR.


30 to 60

11The petitioner is notified thru call or text that the Certificate of Finality is now available upon payment of the prescribed fees at the Treasurer's office.

LOVELY D. MILLES/JORELEN B. PASCUA/JONARD R. OCHOA 5

12

Upon payment of the prescribed fee for the Certifcate of Finality at the Treasurer's Office, the Certificate of Finality is now issued to the applicant/ petitioner for the request of SECPA (Security Paper) with annotation at PSA, East Avenue, Quezon City.


60 to 120

13

If the petition was impugned by the OCRG, the petitioner is immediately informed to report at the Office of the Civil Registrar for the preparation of "MOTION FOR RECONSIDERATION" and presentation of additional documents needed to be submitted to the OCRG within 15 days upon receipt.


30

14After receiving the affirmed Motion for Reconsideration of the impugned petition the receiving staff now proceed to Step 8, 9 & 10


AFFIRMATION OF IMPUGNED PETITION

PETITION IS AFFIRMED BY OCRG

NOTIFY PETITIONER VIA PHONE CALL / TXT

ISSUANCE OF CERTIFICATE OF FINALITY W/ ATTACHMENTS FOR NSO REQUEST OF SECPA WITH ANNOTATION

*IMPUGNED PETITION


Servic 11.9Service Name: PETITION FOR CHANGE OF FIRST NAME IN THE CERTIFICATE OF LIVE BIRTH/ CORRECTION OF SEX (GENDER)

AND DATE OF BIRTH (MONTH & DAY ONLY)Service Description : Correction of Erroneous Entries in the COLB


Responsible Office: Local Civil Registry OfficeRequirements:

1. Birth Certificate (LCRO & NSO Copy)2. Police Clearance3. NBI Clearance4. Employment Clearance, if employed; Affidavit of Non-employment, if not5. Affidavit of Publication (Publication in any local newspaper for two (2) consecutive weeks)6. Medical Certificate (issued by a Government Physician)7. Medical Record, if non, Affidavit of No Medical Record8. Earliest School Record9. Baptismal Certificate

a) Voter's Affidavit / Registrationb) Marriage Contractc) SSS, GSIS or Employment Recordsd) Driver's Licensee) Passportf) Birth Certificate of Children

e) Community tax Certificate (CEDULA)

Fees: P3,000.00 filing fee + P20.00 ICT Fee + publication fee

Additional Requirements:

CLIENT EMPLOYEE

1The receiving staff determines whether the document to be corrected is covered by R.A. 9048/R.A. 10172. If covered, requirements for the petition are listed.

JORELEN PASCUA/JONARD R.

OCHOA 15

2



OCHOA5

3Upon receipt of the petition, the petitioner is advise to pay the required filing fee of Three Thousand Pesos (P3,000.00) plus ICT fee at the Treasurer's office.


OCHOA 5

4The LCR staff prepares the petition and the petitioner reviews and signs the petition.


OCHOA 205 The CCR reviews and subscribes the filed petition. LOVELY D. MILLES 5

6The LCR staff records the petition in their registry book JORELEN

PASCUA/JONARD R. OCHOA 3

7

The Notice of Posting is properly posted at the bulletin board for 10 calendar days and the Notice for Publication is forwarded to the local newspaper for the required 2 consecutive weeks of publication.


OCHOA3

8

After the lapse of 10 calendar day posting and 2 weeks publication, the LCR staff prepares the decision for approval and signature of the CCR.

LOVELY D. MILLES/JORELEN


Responsible Persons Time to Complete (minutes)

EXAMINATION OF COLB FOR CHANGE OF FIRST NAME



FINAL REVIEW OF THE PETITION

RECORDING OF PETITION

NOTICE OF POSTING AND PUBLICATION

PREPARATION OF DECISION AFTER 10 CALENDAR DAYS

Description Steps


CLIENT EMPLOYEEResponsible Persons Time to

Complete (minutes)

Description Steps

9

Upon approval of the petition by the CCR, the copy of the OCRG is mailed thru express mail, the original copy is kept by the City Civil Registry Office and the third (3rd)copy given to the petitioner.



10

If the Petition was affirmed by the OCRG the LCR Staff now prepares the Certificate of Finality and the proper ANNOTATION on the corrected document for signature of the CCR.



11The petitioner is notified thru call or text that the Certificate of Finality is now available upon payment of the prescribed fees at the Treasurer's office.


OCHOA 5

12

Upon payment of the prescribed fee for the Certifcate of Finality at the Treasurer's Office, the Certificate of Finality is now issued to the applicant/ petitioner for the request of SECPA (Security Paper) with annotation at PSA, East Avenue, Quezon City.


PASCUA/JONARD R. OCHOA

10

13

If the petition was impugned by the OCRG, the petitioner is immediately informed to report at the Office of the Civil Registrar for the preparation of "MOTION FOR RECONSIDERATION" and presentation of additional documents needed to be submitted to the OCRG within 15 days upon receipt.


OCHOA

30

14

After receiving the affirmed Motion for Reconsideration of the impugned petition the receiving staff now proceed to Step 8, 9 & 10


OCHOA30

*NOTE: No Migrant Petition will be accepted for CORRECTION OF SEX/GENDER

APPROVAL OF THE PETITION BY THE CCR & TRANSMITTAL OF APPROVED PETITION TO THE OCRG.


NOTIFY PETITIONER VIA PHONE CALL / TXT

ISSUANCE OF CERTIFICATE OF FINALITY W/ ATTACHMENTS FOR NSO REQUEST OF SECPA WITH ANNOTATION

*IMPUGNED PETITION

AFFIRMATION OF IMPUGNED PETITION


Service Code: 11.10Service Code: MIGRANT PETITION FOR CORRECTION OF CLERICAL ERRORS IN THE COLB, COM, & CODService Description: Correction of Erroneous Entries in the COLB/COM/COD



Requirements: 1. Baptismal Certificate

2. Voter's Registration Record

3. School Record/ Diploma

4. Marriage Certificate

5. Passport

6. Civil Registry Records of Ascendants/Descendants

7. Employment Records

8. Membership Record (GSIS, SSS, PhilHealth)

Fees: P1,000.00 filing fee + Service Fee (P500.00) + P20 ICT Fee

CLIENT EMPLOYEE

1

The receiving staff determines whether the document to be corrected is covered by R.A. 9048/R.A. 10172. If covered, requirements for the petition are listed.


15

2



5

3

Upon receipt of the petition, the petitioner is advise to pay the required filing fee of One Thousand Pesos (P1,000.00) plus ICT fee at the Treasurer's office.


5

4The LCR staff prepares the petition and the petitioner reviews and signs the petition.


20

5 The CCR reviews and subscribes the filed petition. LOVELY D. MILLES 5

6 The LCR staff records the petition in their registry book


Steps Description Responsible Persons Complete (minutes)

EXAMINATION OF DOCUMENTS FOR CORRECTION




FINAL REVIEW OF THE PETITIONRECORDING OF PETITION

CLIENT EMPLOYEESteps Description Responsible Persons Complete

(minutes)

7The Notice of Posting is properly posted at the bulletin board for 10 calendar days.


3

8

The LCR staff transmitts the petition to the Civil Registry Office where the document was recorded.


10

9

After posting the Record Keeping Civil Registry approves on the petition and transmit the same to OCRG.

RKCR (Record Keeping Civil Registry)

10

If the Petition was affirmed by the OCRG the LCR Staff of the RKCR now prepares the Certificate of Finality and the proper ANNOTATION on the corrected document for signature of the Civil Registrar.


11

The RKCR transmits the Certificate of Finality to the Petition Receiving Civil Registry (LCR, Alaminos City).


12

The LCR staff issues the affirmed migrant petition to the client and gives necessary instruction.


10

NOTICE OF POSTING

FORWARDING OF PETITION TO RKCR

TRANSMIT PETITION TO OCRG WITHIN 10 DAYS/ RKCR


NOTIFY / TRANSMIT CERTIFICATE OF FINALITY

RELEASED OF AFFIRMED PETITION

CLIENT EMPLOYEESteps Description Responsible Persons Complete

(minutes)

13

If the petition was impugned by the OCRG, the petitioner is immediately informed to report to the Office of the Civil Registrar for the preparation of "MOTION FOR RECONSIDERATION" and presentation of additional


Refer to step 8,9 and 10, 11 and 12

TRANSMITTAL TO RKCR

*NOTE: IF PETITION IS IMPUGNED


Service Code: 11.11Service Name: APPLICATION FOR PHILIPPINE STATISTICS AUTHORITY SECURITY PAPER Service Description: Request for PSA Security Copy of COLB, COM and COD thru the Batch Request Entry System



Requirements: Duly accomplished application request form for Security Paper of COLB, COM and COD

Fees: P100 Service Fee

Plus: PSA copy of Certificate of Live Birth - P140/copy

PSA copy of Certificate of Marriage - P140/copy

PSA copy of Certificate of Death - P140/copy

PSA copy of CENOMAR (Certificate of No Marriage Record) - P195/copy

CLIENT EMPLOYEE

1Applicants are advised to fill-out the proper request form GEMMA

OCAMPO/MARICRIS T. CATABAY 5

2The staff screens / reviews the request slip. GEMMA

OCAMPO/MARICRIS T. CATABAY 5


Steps Description

Responsible PersonsTime to

Complete (minutes)

QUERY

3The requester is adviced to pay the service fee at the CTO GEMMA

OCAMPO/MARICRIS T. CATABAY

4The receiving staff accepts the request and PSA request payment. LCR staff issues temporary receipt/acknowledgment slip.

GEMMA OCAMPO/MARICRIS T.

CATABAY 3

5The staff encodes the request in the database system.

AUBREY LABAREJOS1

6 The LCR staff prepares the transmittal and submission slip AUBREY LABAREJOS 3

7The LCR staff brings the document to PSA Calasiao, Pangasinan for submisssion and pick-up of previous request. ALL LCRO STAFF

8The LCR releases the requested document (usually after 2 to 3 weeks from date of request).

GEMMA OCAMPO/MARICRIS T.

CATABAY 5RELEASING

SD

ACCEPTANCE OF REQUEST

BATCHING OF REQUEST IN THE BREQS SYSTEM

TRANSMITTAL

SUBMISSION AT THE PSA SERVICING OUTLET


Service Code: 11.12Service Code: DIGITAL ARCHIVING OF CIVIL REGISTRY DOCUMENTSService Description: Digital Archiving of Civil Registry documents for easy access and issuance of civil registry documents and for statistical purpose/s

and generating reportsFrontline Service: NOResponsible Office: Local Civil Registry Office

Requirements:

CLIENT EMPLOYEE

1LCR staff prepares and grooms the document for scanning. EVITA CHRISTIE B. MACASIEB/

JELORD MANANGHAYA 3

2The staff scans the civil registry documents

JELORD MANANGHAYA2

3The staff encodes the civil registry documents for proper archiving and for easy access and issuance of civil registry documents EVITA CHRISTIE B. MACASIEB/

JELORD MANANGHAYA2

Time to Complete (minutes)

GROOMING

SCANNING

ENCODING



Service Code: 12.1Service Name: Accessing Internet ServicesService Description The use of computer/ internet for an hour by library clientelesFrontline Service: YesResponsible Office: City LibraryRequirements: School ID, any Valid ID Cards

Fees: No Fee

Client Employee1 Inquire about computer availability 1 Ms. Gay Garcia 1 min.2 Register in the logbook / 1 min.3 Proceed to computer area / 1 min.

Steps Description Responsible Persons Time to complete(minutes)


Service Code: 12.2Service Name: Applying for a NEW Library CardService Description Availment of library card for use in borrowing books.Frontline Service: YesResponsible Office: City LibraryRequirements: 2 pictures (1x1)

Guarantor (must be permanent LGU employee)Fees: P20.00

Client Employee


Accomplish application form to be signed by a guarantor preferably a permanent employee. You will, then, be issued a library card.

1 1 Mrs. Rowena D. Cabanilla 1 min.


Service Code: 12.3Service Name: Applying for a LOST Library CardService Description Availment of a replacement for lost library cardFrontline Service: YesResponsible Office: City LibraryRequirements: 2 pictures (1x1)

Guarantor (must be permanent LGU employee)Fees: P50.00

Client Employee


1 Accomplish application form to be signed by a guarantor preferably a permanent employee. You will, then, be issued a replacement library card.

1 Mrs. Rowena D. Cabanilla 1 min.


Service Code: 12.4Service Name: Doing Research/ Browsing Through Library MaterialsService Description The use of books through browsing & research works.Frontline Service: YesResponsible Office: City LibraryRequirements: School ID or any valid ID’s

Fees: No Fee

Client Employee

2 Use the card catalog and the City Library Reader’s library guide in looking for books / 2 mins.

3 You make also request for more information from the City Librarian and/or any library personnel / 1 min.

Present an identification card you will then, can use the library materials1 / 1 min.Mrs. Virgie E. Aquino



Service Code: 12.5Service Name: Borrowing & Checking out of books/ non-book materialsService Description To avail the use of books and non-book materialsFrontline Service: YesResponsible Office: City LibraryRequirements: School ID, PRC, Driver License, Passport or any valid ID’s

Fees: No Fee

Client Employee

2 For xerox purposes, fill up xerox slip for a book you need to check out / 1 min.

3 Fill up book card found at the back of the book / 1 min.

4Present and leave your ID to the section in-charge in borrowing a book / 1 min.

5

Library in-charge checks the books. You will then be informed about the date when the book (fiction/pocketbook) is to be returned. The book is then released.

/ 1 min.


1 Fill up borrower’s slip for any books to read or to borrow / 1 min.* Reference Section- Ms. Gay Garcia

*Circulation Section- Mrs. Rowena C. Cabanilla

*Filipiniana & Children’s Section

- Mrs. Virgie E. Aquino


Service Code: 12.6Service Name: Accessing Internet Services (TecH4eD)Service Description Computer/ Internet thru the Tech4Ed ProjectFrontline Service: YesResponsible Office: City LibraryRequirements: Gmail Account

Fees: No Fee

Client Employee

2 Create Gmail Account / 1 min.3 Register on the TECh4Ed using Gmail Account / 1 min.4 Ask the Center Manager (CM) for a token / 1 min.

5 After the CM has given a token, proceed to access in the Tech4Ed platform / 1 hour


1 Register in the logbook / Ms. Gay Garcia 1 min.


Service Code: 12.7Service Name: Borrowing and Checking-Out of Books (KOHA PROJECT)Service Description To avail the use of books thru KOHA ProjectFrontline Service: YesResponsible Office: City LibraryRequirements: School ID, PRC, Driver’s License, Passport, Voter’s ID or any valid ID’s

Fees: No Fee

Client Employee

2Search book at the Search Catalog in finding a book if there is availability in the database. / * Reference Section 1 min.

*Circulation Section

- Mrs. Rowena C. Cabanilla*Filipiniana &

Children’s Section - Mrs. Virgie E. Aquino

If the book is available present the book to the section in-charge. The book is then released after barcoding.3 / 1 min.


1 Fill up the library ID Registration in the computer / Section In-Charge 1 min.


Service Code: 13.1Service Name: Providing Press Release to MediaService Description: Providing timely and accurate press release about the programs, projects, events and other activities of the city governmentFrontline Service : YesResponsible Office: INFORMATION AND COMMUNICATION AFFAIRS SECTIONRequirements:

1 Duly accomplished request form.


1Fill‐up the press release request form for recommendation and approval of the City Mayor and/or the City Administrator.

Media

VENUS N. BALGUA/NEJEMIAS

R.RACHO/ RAMIL M. RAPUES

15 MINS.

2Filing of duly accomplished press release request forms for future reference and monitoring.

VENUS N. BALGUA/GINELYN RAYAT/HARLENE ROSALES/JENNY

ASUNCION

5 MINS.

3 Writes press release for publications RAMIL RAPUES

Steps Description

Responsible Persons

Client Employee

Citizens Charter ServicesAlaminos City, Pangasinan

Service Code: 13.2Service Name: GUESTING WITH "ALAMINOS CITY PARA SA LAHAT" RADIO PROGRAMService Description: This serves as an avenue in discussing current issues and advocacies of the city. It also provides interaction between the city and the community.Frontline Service : YesResponsible Office: INFORMATION AND COMMUNICATION AFFAIRS SECTIONRequirements:

1 Duly Accomplished Guesting Schedule Slip


1 Fill-up guesting schedule slip for confirmation. General Public ELEANOR T. BRUNO 10 minutes

2 Monthly preparation of radio program schedule for the approval of ICAS. ELEANOR T. BRUNO


Client Employee


Service Code: 13.3Service Name: DocumentationService Description: In- charge in documenting events undertaken by the Local Government Unit, Government Line Agencies, NGOs and other stakeholders.Frontline Service : YesResponsible Office: INFORMATION AND COMMUNICATION AFFAIRS SECTIONRequirements:

1 Request documentation through personal appearance or phone call of the department/office in charge of the event/program.


1 Fill-up documentation request form for recommendation and approval of the City Information Officer. Media ELEANOR T. BRUNO 5 MINS.

2 Filing of duly accomplished documentation request forms for future reference and monitoring.

VENUS N. BALGUA/GINELYN RAYAT/HARLENE ROSALES/JENNY

ASUNCION

3 MINS.

3 Coordinate with the requesting office and proceeds to documentation. RAMIL RAPUES

DEPENDS ON THE DURATION OF THE

PROGRAM OR ACTIVITY TO BE DOCUMENTED

4Select pictures for uploading to the official Facebook Account of the City and flashing over the Light Emitting Diode (LED) RAMIL RAPUES 30 MINS. - 1 HOUR


Client Employee


Service Code: 13.4Service Name: Request for tarpaulin/program Lay-outService Description: Design tarpaulin/program lay-out for different events and activites of the city.Frontline Service : YesResponsible Office: INFORMATION AND COMMUNICATION AFFAIRS SECTIONRequirements:

1 Request for tarpaulin/program design through personal appearance or phone call of thedepartment/office in charge of the event/program.


1 Fill-up request form for recommendation and approval of the City Information Officer. Dept./OfficesVENUS N.

BALGUA/ELEANOR T. BRUNO

5 MINS.

2 Filing of duly accomplished documentation request forms for future reference and monitoring.

GINALYN RAYAT/HARLENE ROSALES/JENNY

ASUNCION

3 MINS.

3 Prepare tarpaulin/program design RAMIL RAPUES/JENNY ASUNCION 30MINS.-1 HR.

4 Final checking by the requesting office for printing by the MIS 20-30 MINS.


Client Employee


Service Code: 13.5Service Name: Assisting Job Seekers in Applying for Local and Overseas Employment Opportunities.Service Description:Frontline Service : YesResponsible Office: PUBLIC EMPLOYMENT SERVICE OFFICEERequirements:

1 Duly Accomplished Bio-data/Curriculum Vitae/Resume


1 Accepts/files duly accomplished bio-data/curriculum vitae/resume for possible hiring. General Public NEJEMIAS R. RACHO 3 MINS.

2 Files duly accomplished bio-data/curriculum vitae/resume for future reference. GINELYN RAYAT 3 MINS.

Encodes data of accomplished bio-data/curriculum vitae/resume to Skills Registry

System initiated by the Department of Labor and Employment for possible employement opportunities.

5 MINS


Client Employee

3 GINELYN RAYAT



Service Code: 14.1Service Name: Accessing Information about the City thru the On-Line City Indicator Management System (OLCIMS)

Frontline Service : YesResponsible Office: CPDORequirements:

1 Duly Accomplished OLCIMS Data Request Form 2 Valid ID3 Enrollment in the PIS , if not yet enrolled

Fees:


1 Request for OLCIMS Data Request Form √ Mary Luz Braganza 1 minute2 Accomplishing OLCIMS Data Request Form √3 Client Submits Filled-up PIS Data Capture Form √ Mary Luz Braganza 1 minute4 Record to Logbook Mary Luz Braganza 1 minute5 Accessing OLCIMS √ Manuel Hernaez6 Taking Notes Mary Luz Braganza

Service Description: The City Planning and Development Office collates and store various information about the City. Information ranges from socio-economic data, development plans, maps, land use, and other information which are available to the general public upon request. Thiscan be accessed via the On-Line Indicator Management System deployed at the City Planning and Development Office.


Client Employee


Service Code: 14.2Service Name: Requesting Hard Copy from On-line City Indicator Management System (OLCIMS).

Frontline Service : YesResponsible Office: CPDORequirements:

1 Duly Accomplished OLCIMS Data Request Form 2 Valid ID3 Enrollment in the PIS , if not yet enrolled

Fees:Time to complete(minutes)

1 Request for OLCIMS Data Request Form √ Mary Luz Braganza 1 minute2 Accomplishing OLCIMS Data Request Form √3 Submission of OLCIMS Data Request Form √ Mary Luz Braganza4 Record to Logbook Mary Luz Braganza 5 minutes5 Verification of Availability of Data √ Manuel Hernaez 5 minutes6 Preparation of POF Mary Luz Braganza 2 minutes7 Payment Mary Luz Braganza8 Printing and Issuance of Hard Copy Manuel Hernaez 5 minutes

Service Description:The City Planning and Development Office collates and store various information about the City. These information can be accessedthru the On-Line City Indicator Management System deployed at the City Planning and Development Office. Researchers can requestfor hard copy using the OLCIMS Data Request Form .


Client Employee

Citizens Charter Services Design Template


Service Code: 15.1Service Name: Enrollment in the Personal Information System.Service Description: The general public is encourage to enroll in the PIS to facilitate availment of services

being provided by the City. It involves data capture of basic information of the City's client, including digital photo and biometric which will be stored in the City's database. This will be done only once upon personal appearance of the client

Frontline Service : YesResponsible Office: MISRequirements:

1 Duly accomplished PIS Data Capture Form 2 Valid ID Card of the Client with photo to facilitate verification


1 Requests for a PIS Data Capture Form √ 12 Fills Up the PIS Data Capture Form √ 23 Client Submits Filled-up PIS Data Capture Form √ 14 Client presents proof of identity √ 15 Staff in-charge encodes data in the PIS Database Citadel/Irene 36 if ok, enroll picture and thumbprint √ Citadel/Irene 2


Client Employee


Service Code: 15.2Service Name: Enrollment in the Personnel Information System-By Representation

The general public is encourage to enroll in the PIS to facilitate availment of services being provided by the City. It involves data capture of basic information of the City's clients, including digital photo and biometrics which will be stored in the City's database. This will be done only once and is available to clients that are indisposed.


1 Duly accomplished PIS Data Capture Form by the Client2 Valid ID Card of the Client and Representative to facilitate verification 3 One colored 2"x2" picture of the Client4 PIS Enrollment of the Client and Representative, if not yet enrolled5 Letter of Authorization of the Client to enroll in the PIS


1 Requests for a PIS Data Capture Form √ 12 Fills Up the PIS Data Capture Form √ 23 Client Submits Filled-up PIS Data Capture Form √ 14 Client's representative presents proof of identity and Letter of Authorization √ 15 Staff in-charge encodes data in the PIS Database Citadel/Irene 36 if ok, enroll picture and thumbprint √ Citadel/Irene 2

Client Employee




Service Cod 15.3Service NamUpdating information in the Personnel Information System By Representation

This service is available to clients who wish to update their information captured in the Personnel Information System personally or thru the clients representative.

Frontline S YesResponsiblMISRequirements:

1 Duly accomplished PIS Data Capture Form by the Client2 PIS Enrollment of the Client's Representative, if not yet enrolled3 Documents required for updating4 Letter of Authorization of the Client to enroll in the PIS

Fees:


1 Requests for a PIS Data Capture Form √ 12 Fills Up the PIS Data Capture Form √ 23 Client Submits Filled-up PIS Data Capture Form √ 14 Client's Representative presents Letter of Authorization and Documents required for updating √ 15 Staff in-charge encodes data in the PIS Database Citadel/Irene 36 Verification of Recorded Data √ Citadel/Irene 27 Updates Client's Photo Citadel/Irene 1


Client Employee

Service Des


Service Code: 15.4Service Name: Updating information in the Personnel Information System

This service is available to clients who wish to update their information captured in the Personnel Information System personally or thru the clients representative.


1 Duly accomplished PIS Data Capture Form by the Client2 PIS Enrollment of the Client's Representative, if not yet enrolled3 Documents required for updating

Fees:


1 Requests for a PIS Data Capture Form √ 12 Fills Up the PIS Data Capture Form √ 23 Client Submits Filled-up PIS Data Capture Form √ 14 Client presents Documents required for updating √ 15 Staff in-charge encodes data in the PIS Database Citadel/Irene 36 Verification of Recorded Data √ Citadel/Irene 27 Updates Client's Photo Citadel/Irene 1

Client Employee





Service Code: 16.1Service Name: PRE‐AUDIT SERVICES FOR PAYMENT OF TRAVELLING EXPENSESService Description:


Responsible Office: OFFICE OF THE CITY ACCOUNTANT

Requirements:1 Disbursement Voucher for transaction amounting to more than P1,000.002 Petty cash voucher for transaction amounting to less than P1,000.003 Obligation request4 Travel Order ( Original copy)5 Itinerary of travel6 Communication (for trainings & seminars)

Fees:

1 Obligate transactions in the Registry of Appropriation, Allotment & Obligation Dev't Fund, Non‐Office ,Continuing Appropriations Ma. Rizalyn T. Martinez 2 minutes Executive, Legislative, SEF obligations Rheinna Doctolero 2 minutes

2 Pre‐Audit of transactions ‐ Check the completeness and accuracy of supporting documents a. Disbursement vouchers Shela Grace P. Tenepere 15 minutes b. Petty Cash Expenses (General Fund, HINP) Jerrick P. Pañgan 15 minutes c. Disbursement vouchers Shela Grace P. Tenepere 10 minutes

3 Certify as to completeness of supporting documents and allotment obligated Emelyn Acosta 5 minutes


Time to complete (minutes)Client Employee



Service Code: 16.2Service Name: PRE ‐ AUDIT SERVICES FOR CASH ADVANCE ‐ TRAVELService Description:



Requirements:1 Disbursement Voucher 2 Obligation request3 Travel Order ( photo copy)4 Itinerary of travel (estimate)5 Communication ‐ photocopy (for trainings & seminars)

Fees:

1 Obligate transactions in the Registry of Appropriation, Allotment & Obligation Dev't Fund, Non‐Office, Continuing Appropriations Ma. Rizalyn T. Martinez 2 minutes Executive, Legislative, SEF obligations Rheinna Doctolero 2 minutes

2 Pre‐Audit of transactions ‐ Check the completeness and accuracy of supporting documents a. Disbursement vouchers Shela Grace P. Tenepere 15 minutes


Steps Description

Responsible PersonsTime to complete (minutes)

Client Employee



Service Code: 16.3Service Name: PRE ‐ AUDIT SERVICES FOR LIQUIDATION OF CASH ADVANCE FOR TRAVELService Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

1 Liquidation report2 Obligation request3 Travel Order (original copy)4 Itinerary of travel (detailed computation of actual expenses)5 Certificate of travel completed6 Certificate of appearance/participation7 Communication (for trainings and seminars)8 Travel fare tickets9 Official Receipts/cash invoices of expenses for meals (original copy)

(not needed if per diem is claimed)10 Hotel Accommodation official receipts/cash invoices (original copy)

(not needed if per diem is claimed)11 Certification that expenses are necessary by Head of Agency if the

expenses exceed the allowed per diems12 Terminal Report (for seminars, conferences and meetings)

Fees:

1 Obligate transactions in the Registry of Appropriation, Allotment & Obligation Dev't Fund, Non‐Office, Continuing Approprations Ma. Rizalyn T. Martinez 2 minutes Executive, Legislative, SEF obligations Rheinna Doctolero 2 minutes

2 Pre‐Audit of transactions ‐ Check the completeness and accuracy of supporting documents a. Liquidation report Shela Grace P. Tenepere 20 minutes


Steps Description


Client Employee



Service Code: 16.4Service Name: PRE ‐ AUDIT SERVICES FOR PAYMENT OF GASOLINE CONSUMPTIONService Description:



Requirements:1 Disbursement Voucher 2 Obligation request3 Purchase Request4 Trip Report5 Charge/Sales Invoices (original copy)6 Official Receipt/Cash Invoice (original copy) (for reimbursements)

Fees:


2 Pre‐Audit of transactions ‐ Check the completeness and accuracy of supporting documents a. Disbursement Vouchers Shela Grace P. Tenepere 15 minutes


Steps Description


Client Employee



Service Code: 16.5Service Name: PRE ‐ AUDIT SERVICES FOR PAYMENT OF FINANCIAL ASSISTANCEService Description:



Requirements:1 Disbursement Voucher 2 Obligation request3 Certificate of Eligibility by CSWDO4 Certificate of Indigency by concerned Barangay Captain5 Photocopy of medical certificate, doctor's prescription (for medical

assistance) and death certificate (for burial assistance)

Fees:


2 Pre‐Audit of transactions ‐ Check the completeness and accuracy of supporting documents a. Disbursement Vouchers Shela Grace P. Tenepere 20 minutes b. Petty Cash Vouchers Jerrick P. Pañgan 15 minutes


Steps Description


Client Employee



Service Code: 16.6Service Name: PRE ‐ AUDIT SERVICES FOR PROCUREMENT OF GOODSService Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

1 Disbursement Voucher 2 Obligation request3 Purchase Request4 Canvass of at least 3 accredited suppliers (if not bidded) 5 Bidding documents (for items bidded)6 Summary of Canvass Results7 Abstract of Bids8 Bids and Awards Committee Resolution9 Notice of Award10 Purchase Order11 Delivery Receipt/Sales Invoice (original copy)12 Acceptance and Inspection Report13 Requisition and Issue Slip14 Memorandum Receipts (for property, plant and equipment & semi‐

expendable items)15 Official Receipt/Cash Invoice (original copy) (for reimbursements‐

P1,000.00 and below)16 Waste material report (for items to be replaced and disposed)17 Acknowledgement Receipt signed by individual recipients (for donated

items)18 Program of Work (for infrastructure projects/repairs of buildings/structures)19 Barangay Council/PO/NGO Resolution (for CDF Funded projects)20 Attendance Lists ( for payment of meals and snacks)21 List of menu served (for payments of meals and snacks)

Fees:


2 Pre‐Audit of transactions ‐ Check the completeness and accuracy of supporting documents a. Disbursement vouchers Shela Grace P. Tenepere 20 minutes


Steps Description


Client Employee



Service Code: 16.7Service Name: PRE ‐ AUDIT SERVICES FOR PROCUREMENT OF SERVICESService Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

1 Disbursement Voucher 2 Obligation request3 Bids and Awards Committee Resolution4 Notice of Award5 Contract of Service6 Accomplishment Report (for professional services)7 Newspaper/Publication Issue (for advertisements and publications)8 Job estimate (for repair of motor vehicles)9 Certificate of Repair/Acceptance (for repair of vehicles, equipment

etc.)10 Billing Statements (original copy)11 Official Receipt/Cash Invoice (original copy) (for reimbursements‐

P1,000.00 and below)Fees:

1 Obligate transactions in the Registry of Appropriation, Allotment & Obligation Dev't Fund, Non‐Office, Continuing Appropiration, Ma. Rizalyn T. Martinez 2 minutes Executive, Legislative, SEF obligations Rheinna Doctolero 2 minutes

2 Pre‐Audit of transactions ‐ Check the completeness and accuracy of supporting documents a. Disbursement vouchers ‐ all funds except bills Shela Grace P. Tenepere 15 minutes b. Petty Cash & Disbursement Vouchers (bills) Jerrick P. Pañgan 15 minutes


Description Responsible Persons Time to complete (minutes)

Client EmployeeSteps



Service Code: 16.8Service Name: PRE ‐ AUDIT SERVICES FOR PROCUREMENT OF CIVIL WORKS ‐

PAYMENT OF 15% ADVANCE PAYMENT (MOBILIZATION)Service Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANT

Requirements:1 Disbursement Voucher 2 Obligation request3 Written request from the contractor for payment4 Contract (photocopy)5 Notice of Award6 Performance Bond7 Contractor's All Risk Insurance8 Notice to Proceed9 Certificate of the Project Engineer of commencement of work10 Pictures of equipment mobilized at the project site11 Irrevocable Standby Letter of Credit of equivalent value from a

commercial bank, or guarantee, or a surety bond callable upon demand, issued by a surety or insurance company duly licensed by the Insurance Commission & confirmed by the procuring entity.

12 Approved Budget Contract13 Invitation to Bid14 Bidder's Bond 15 Bid Proposal16 Abstract of Bids : As Read17 Abstract of Bids : As Calculated18 Other Bidding Documents


2 Pre‐Audit of transactions ‐ Check the completeness and accuracy of supporting documents a. Disbursement vouchers ‐ all funds Shela Grace P. Tenepere 25 minutes


Steps Description


Client Employee



Service Code: 16.9Service Name: PRE ‐ AUDIT SERVICES FOR PROCUREMENT OF CIVIL WORKS ‐FIRST PROGRESS BILLINGService Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

1 Disbursement Voucher 2 Obligation request3 Written request from the contractor for payment4 Approved Contract5 Approved Plans and Specifications6 Certificate of Availability of Funds7 Contract Documents (Sec. 37.2.3, IRR‐A, RA 9184)8 Approved Program of Work & Detailed Estimates9 Summary of Material Tests Performed10 Statement of Work Accomplished (SWA)11 Pictures of project accomplishments12 Summary of Material Tests Performed13 Others that maybe required by existing laws and/or procuring entity

concerned




Time to complete (minutes)EmployeeClientSteps Description

Responsible Persons



Service Code: 16.10Service Name: PRE ‐ AUDIT SERVICES FOR PROCUREMENT OF CIVIL WORKS ‐ FINAL PAYMENTService Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

1 Disbursement Voucher 2 Obligation request3 Written request from the contractor for payment4 Statement of Work Accomplished (SWA)5 Approved as‐built plan ans specifications6 Certificate of Project Completion7 Certificate of Project Inspection issued by management8 Contractor's affidavit on the payment of laborers amd materialsmen9 Summary of Material Tests Performed10 Certificate of Payment/s11 Certified true copies of Disbursement Vouchers covering previous

payments12 Pictures of project accomplishments13 Surety bond 14 Certificate of Acceptance15 Others that maybe required by existing laws and/or procuring entity

concerned

1 Obligate transactions in the Registry of Appropriation, Allotment & Obligation Dev't Fund, Non‐Office , Continuing Appropriations Ma. Rizalyn T. Martinez 2 minutes Executive, Legislative, SEF obligations Rheinna Doctolero 2 minutes


3 Certify as to completeness of supporting documents and allotment obligated Emelyn Acosta 5 minute

Description Responsible Persons Time to complete (minutes)

Client EmployeeSteps



Service Code: 16.11Service Name: PREPARATION OF ACCOUNTANT'S ADVICE

Service Description: All checks issued for government payments are supported by Accountant's Advice



Requirements:1 Duly Approved Disbursement Vouchers2 Check prepared by Treasurer's Office

Fees:

1 Prepare Accountant's Advice on duly approved disbursement vouchers with prepared checks Melchor Baldivino 10 minutes

2 Approve Accountant's Advice Emelyn Acosta 2 minutes

Steps Description


Client Employee



Service Code: 16.12Service Name: ISSUANCE OF CERTIFICATE OF NET TAKE HOME PAY

Service Description: Certificate of net take home pay is a requirement if employee avail loan from PAG‐IBIG and apply credit card



Requirements:1 Verbal request by employee

Fees:

1 Prepare Certificate of Net Take Home Pay Melchor Baldivino 5 minutes2 Sign Certificate of Net Take Home Pay Emelyn Acosta 2 minutes

Steps Description


Client Employee



Service Code: 16.13Service Name: ISSUANCE OF BIR FORMS NO. 2306 & 2307

Service Description: All supplier are issued with Bir Forms No. 2306 & 2307 for bir taxes withheld from government payments



Requirements:1 Written/verbal request by the supplier or authorized representative

for the issuance of said forms2 Photocopy of paid disbursements voucher

Fees:

1 Prepare BIR Forms No. 2306 & 2307 Jerrick Pañgan 20 minutes

2 Sign BIR Forms No. 2306 & 2307 Emelyn Acosta 2 minutes

Steps Description


Client Employee



Service Code: 16.14Service Name: CITY TRANSACTIONSService Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

Fees:

1 Voucher Obligation Dev't Fund, None Office obligations Ma. Rizalyn T. Martinez 1 minute Executive, Legislative, SEF obligations Rheinna Doctolero 2 minutes

2 a. Pre‐Audit of transactions (all funds except SEF) Infrastructure Projects Shela Grace P. Tenepere 60 minutes Other Transactions Shela Grace P. Tenepere 15 minutes Petty Cash Expenses Jerrick P. Pañgan 15 minutesb. Pre‐Audit of transactions ‐ SEF Shela Grace P. Tenepere 15 minutes

3 Certify as to completeness of Supporting Emelyn Acosta 5 minutes Documents and Allotment Obligated

4 Preparation of Accountant's Advice Melchor Baldivino 10 minutes5 Approval of the Accountant's Advice Emelyn Acosta 2 minutes6 Other Services

Issuance of BIR Forms No. 2306 & 2307 Jerrick Pañgan 20 minutes Issuance of BIR Form No. 2316 ( year‐end ) Jerrick Pañgan 15 minutes Issuance of Business Tax Withheld Jerrick Pañgan 10 minutes Issuance of Certificate of Net Take Home Pay Melchor Baldivino 15 minutes

Steps Description


Client Employee



Service Code: 16.15Service Name: PREPRATION OF OTHER CITY TRANSACTIONS/REPORTSService Description: Prepare Journal Entries,SL & GL/Liquidation ReportsFrontline Service : NoResponsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

1 Vouchers2 Cash Receipts/Collection Report

1 Prepare working paper on monthly vouchers/remittances (check/cash disbursements) Katherine M. Camba 3 days

2 Do the posting of balances to General & Subsidiary Ledgers Katherine M. Camba 1 day3 Take up balances and prepare liquidation report on cash advances Emelyn C. Acosta 1 day4 Sign Liquidation Report submitted to COA Emelyn C. Acosta 2 minutes5 Prepare journal entry vouchers & summary of collection report

on General, SEF & Trust Funds Maria Anna C. Ranches 120 minutes6 Prepare journal entry vouchers (General Fund) Dennis Bembo 10 days7 Maintains JEV register of HINP, SEF & Trust Fund Maria Anna C. Ranches 30 minutes8 Reconcile monthly remittance of tax withheld on suppliers against9 subsidiary ledger Maria Anna C. Ranches 2 days10 Posts transaction to diffrent journals (SEF, Trust, HINP, Airport & Donation) Merlyn Josuah Cortez 3‐4 days11 Posts transaction to diffrent journals (General Fund) Merlyn Josuah Cortez 3 weeks12 Maintains subsidiary ledger of withholding taxes & business taxes‐

suppliers/contractors Jerrick Pañgan 3‐4 days14 Maintains alphalists & computes withholding taxes Jerrick Pañgan 1 day15 Prepare Journal Entry of Disbursements Emelyn C. Acosta 4 minutes/transaction16 Maintains General Ledger of General, SEF & Trust Fund Vangeline J. Tolentino 1 hour/fund17 Prepare Trial Balance & Other Financial Reports‐all funds Vangeline J. Tolentino 1 day/fund18 Reconciles cash account balances on subsidiary ledger against cash book Vangeline J. Tolentino 1 day/fund19 Certify as to accuracy of balances of reports Emelyn C. Acosta 6 minutes

Steps Description


Client Employee

Steps Description


Client Employee



Service Code: 16.16Service Name: PAYROLL & REMITTANCES

Service Description: Prepare Payroll & Remittances

Frontline Service : No


Requirements:1 Billing Statements

Fees:

1 Prepare daily wage payroll for Job Order Employees (Executive Dept) Maria Anna C. Ranches 2 days2 Prepares city payroll (Employees &Casual/Honoraria/Scholars) Carol C. Tolentino 2 days3 Initial salaries, salary differential vouchers of newly appointed &

promoted employees Carol C. Tolentino 10 minutes4 Prepare remittances of Coop/GSIS, Pag‐ibig, philhealth premiums &

loan repayments/withholding tax Carol C. Tolentino 1 day5 Posting of loan repayments of various city officials & employees to

individual ledger card Carol C. Tolentino/ 5 daysRheinna Doctolero

6 Prepare remittance of withholding tax from suppliers/contractors (all funds) Jerrick Pañgan 3‐4 days7 Certify as to completeness of supporting documents and accuracy of balances Emelyn C. Acosta 5 minutes

Steps Description


Client Employee

Steps Description


Client Employee



Service Code: 17.1Service Name: Issuance of Community Tax CertificateService Description: Community Tax Certificate is issued to all residents of Alaminos City, Pangasinan, 18 yrs. Old & above who has been

regularly employed on a wage or salary basis for at least 30 consecutive working days or who is engaged in business or occupation, or who owns real property with aggregate value of P4,000.00 or more.


Responsible Office: CTO

Requirements:1 PIS2 Presence of the person securing Community Tax Certificate

Fees:


1 Request of the client to secure CTC. √ Mary Ann S. Bembo 2Emelle R. Barrozo

2 Concerned employee ask for the previous gross receipts √ Mary Ann S. Bembo 5& other personal information. Emelle R. Barrozo

3 Payment of required fees & issuance of CTC. √ Mary Ann S. Bembo 5Emelle R. Barrozo

Responsible Persons

Client EmployeeSteps Description



Service Code: 17.2Service Name: Collection of Business Taxes.Service Description: All business owners/operators renewing their business permit shall pay their Business Taxes based on their

gross receipts of the preceeding year.



Requirements:1 PIS2 Application Form (New)3 Sanitary Permits/Clearances4 Payment order form

Fees:


1 Present approved Application Form (New) √ Gloria E. Mentoya / 10Present clearances (Renewal) for assessment of Frederick A. Villena/Gross receipts.

2 Approval of assessment. Shirley R. Dela Cruz / 5Rolando T. Aglibot

3 Print Payment Order Form (POF) Marie Grace F. Atienzar 5

4 Payment of required CTC. Emelle R. Barrozo / 5Mary Ann S. Bembo

5 Payment of Business Tax Joselyn C. Bembo / 5Mary Grace V. Laserna

Responsible Persons




Service Code: 17.3Service Name: Collection of Real Property Tax.Service Description: Collection of tax levied on Real Property such as land, building, machinery & other improvement which are

determined on the basis of a fixed proportion of the value of the property.



Requirements:1 PIS2 Name of Real Property Owner & Location of Property to be taxed.

Fees:


1 Client informs the Revenue Collector the name of Real Property √ Ginalyn P. Manlapaz, Myra T. Ruiz, 3Owner & the location of the property to be taxed. Adrian A. Jimenez

2 Revenue Collectors verify records of the Tax payers Ginalyn P. Manlapaz, Myra T. Ruiz, 5Adrian A. Jimenez

3 Issuance of Official Receipts. Ginalyn P. Manlapaz, Myra T. Ruiz, 5Upon payment, the Revenue Collectors shall issue Adrian A. Jimenezcorresponding official receipt to the client.

Responsible Persons




Service Code: 17.4Service Name: Issuance of Account ClearanceService Description: Account Clearance is issued to all business owners / tricycle operators renewing their business permits /

tricycle legalization without outstanding balances.Frontline Service : YesResponsible Office: CTO

Requirements:1 For Business

PISA. Renewal - Application FormB. Retirement - Application Form for RetirementFor TricyclePISA. Application form for Tricycle Legalization

Fees:


1 Payment of required fees. √ Mary Grace Laserna, Joselyn Bembo, 5Client pay to the Revenue Collectors the required fee for Emelle Barrozothe clearance.

2 Request for clearance. √ Lorelyn Beñas / 5Client inform the person in charge regarding the request. Mary Ann S. BemboThe person in charge shall then verify from his record if he/she has an outstanding obligation.

3 If client has outstanding obligation he/she will pay it Mary Grace Laserna, Joselyn Bembo, 5to the Revenue Collectors. Emelle Barrozo, Mary Ann S. Bembo

4 Processing and Recording √For Business Lorelyn Beñas, 10Clients go back to Lorelyn Beñas for the recording of payments. Lorelyn Beñas-RCCII will then record payment of obligation and prepare the account clearance.


Client Employee

complete(minutes)

Steps Description Client Employee

For Tricycle Mary Ann S. Bembo / 10Mary Ann S. Bembo will then record payment of obligation Jaime R. Bito, Jr.and prepare the account clearance.

5 Sign and Issuance of Clearance. Shirley R. Dela Cruz 2City Treasurer signs the account clearance and issue to Rolando T. Aglibotthe client.



Service Code: 17.5Service Name: Issuance of Real Property Tax ClearanceService Description: Real property clearance is issued to all business owners renewing their permit and all other person in need of this

clearance without RPT Delinquency.



Requirements:1 PIS2 Name of Real Property Owner & Location of Property to be taxed.

Fees:


1 Payment of required fees. √ Mary Grace Laserna, Joselyn Bembo, 5Client pay to the Revenue Collectors the required fee for the Emelle Barrozo clearance.

2 Request for clearance. √ Ginalyn P. Manlapaz 10Client inform the person in charge regarding the request. Florefiz D. QuebralThe person in charge shall then verify from his record if the client Myra T. Ruizhas an outstanding obligation. Adrian A. Jimenez

3 If client has an outstanding obligation he/she will pay Ginalyn P. Manlapaz, Myra T. Ruiz, 5it to the Revenue Collectors. Adrian A. Jimenez

4 Preparation of Clearance √ Ginalyn P. Manlapaz, Myra T. Ruiz, 5Client present Official Receipts & In charge prepare Clearance. Adrian A. Jimenez

5 Sign and Issuance of Clearance. Shirley R. Dela Cruz 2City Treasurer signs the account clearance and issue Rolando T. Aglibotto the client.

Responsible Persons




Service Code: 17.6Service Name: Issuance of Ownership of Large CattleService Description: Anybody owning large cattle shall register their ownership.



Requirements:1 Certification of Brgy. Captain that he/she is the real owner. 2 Cattle must be branded.

Fees:


1 Show proof of ownership and brand used. √ Joselyn C. Bembo / 2Client present Brgy. Certification and brand used. Personnel in Jaime R. Bito, Jr.charge verify authenticity of the Brgy. Captains signature and the brand used.

2 Preparation of Certificate of Ownership. Joselyn Bembo /Jaime R. Bito, Jr. 5Revenue Collectors concern prepare certificate of ownership, Shirley R. dela Cruz / Rolando T. Aglibotthe owner sign in the document. The City Treasurer also sign in the document.

3 Payment of the required fees and Issuance of document. √ Joselyn C. Bembo / 5Client pay the required fees. The Revenue Collector concern will Jaime R. Bito, Jr.then register in the Registry Book and issue the certificate of ownership to the client.

Responsible Persons




Service Code: 17.7Service Name: Issuance of Transfer of Ownership of Large CattleService Description: Anybody transfering ownership of large cattle shall registerthe same at the CTO.



Requirements:1 Original copy of the Certificate of Ownership2 Presence of the Seller & the Buyer

Fees:


1 Request for transfer. √ Joselyn C. Bembo / 2Client present original copy of the certificate of ownership Jaime R. Bito, Jr.to the Personnel in charge.

2 Preparation of Transfer documents. Joselyn Bembo / Jaime R. Bito, Jr. 5Personnel in charge prepare the document. Both buyer and seller Shirley R. dela Cruz / Rolando T. Aglibotsign in the document. The City Treasurer also sign the document.

3 Payment of the required fees and Issuance of document. √ Joselyn C. Bembo / 5Client pay the required fees. The Revenue Collector concern will Jaime R. Bito, Jr.then register in the Registry Book and issue the certificate of transfer to the client.


Client Employee



Service Code: 17.8Service Name: Collection of other fees & charges.Service Description:

Frontline Service : YES


Requirements:1 PIS2 Payment order form/slip.

Fees:


1 Get payment order form/slip from concerned departments √ Concerned Departments2 Present payment order form/slip at CTO. Client present √ Mary Grace Laserna, Joselyn Bembo, 2

POF to the Revenue Collectors & pay the required fees. Emelle Barrozo, Mary Ann Bembo3 Issuance of Official Receipts. Upon payment , Revenue Mary Grace Laserna, Joselyn Bembo, 5

Collectors shall issue coresponding Official receipts to Emelle Barrozo, Mary Ann Bembothe Client.

Responsible Persons




Service Code: 17.9Service Name: Payment of approved vouchers.Service Description: Payment of duly approved expenses of the City Government of Alaminos.



Requirements:1 Duly approved vouchers.2 Official Receipts of the Payee3 Source of Identification of the payee/authorized representative (any valid ID w/ picture)4 Authorization of the authorized representative5 Community Tax Certificate

Fees:


1 Request for collection. √ Shirley R. Dela Cruz 3Client/payee shall present duly approved vouchers for payment. Rolando T. AglibotThe City Treasurer in turn certifies availability of cash on the vouchers for endorsement to the personnel in charge in the Preparation of check.

2 Preparation of check. Margielita Oposcolo 5Personnel in charge will then prepare the check for payment and Emelle Barrozo / indorsed it with the approved vouchers to the accounting Jennifer Marcosdepartment for the accountants advice. Releasing of check for payment.

3 The payee shall present an identification, if he/she is only a Shirley R. Dela Cruz 5representative an authorization shall also be presented and issue Rolando T. Aglibotan official receipt as an acknowledgement of Collection The City Treasurer then release the check to the payee.


Client Employee



Service Code: 17.10Service Name: Payment of approved Petty Cash vouchers.Service Description: Duly approved expenses, one thousand & below are paid out of the Petty Cash Fund.



Requirements:1 Duly approved vouchers.2 Official Receipts of the Payee3 Source of Identification of the payee/authorized representative (any valid ID w/ picture)4 Authorization of the authorized representative5 Community Tax Certificate

Fees:

Time to complete

Steps Description (minutes)1 Request for collection. √ Frederick Villena 5

Payee shall present his/her duly approved petty cash vouchers and issue necessary receipts to Frederick VillenaMr. Frederick Villena in turn pay the payee in cash.

Responsible Persons

Client Employee



Service Code: 18.1Service Name: Certification as to Availability of BudgetService Description:


Responsible Office: Office of the City Budget Officer

Requirements:

Fees:

1 Obligation of VouchersDevelopment Fund and Continuing Appropriations Irene R. Bustria 3 minutesSpecial Education Fund and Non Office Obligations Delia P. Raroque 3 minutesExecutive Obligations GSO, Solid Waste, Tourism, Vet, Slaughterhouse and CDRRMO Delia P. Raroque 3 minutes CCR, HRMO and Admin Generosa R. Perez 3 minutes Agriculture, Research and Information Beverly N. Camba 3 minutes Mayor, BPLS, Market, Cemetery, Health, Infirmary and POSO Mary Jane B. Obillo 3 minutes CSWDO, Treasurer, Budget, Accounting, Coop, Legal and Landtax Jodan T. Campos 3 minutes Engineering, Planning, MIS, TRO and Assesor Henrietta R. delos Santos 3 minutesLegislative Obligations Vice Mayor, Sangguniang Panlungsod, Sangguniang Panlungsod Secretariat, Library Beverly N. Camba 3 minutes

2 Certify as to the Availability of Funds Rowena F. Ruiz ‐ Budget Officer 1 minute3 Approval of Complete Voucher Rowena F. Ruiz ‐ Budget Officer 1 minute

Steps DescriptionsResponsible Persons

Time to complete the process

Client Employee



Service Code: 18.2Service Name: Barangay Budget Review and Technical AssistanceService Description:



Requirements:

Fees:

1 Barangay Budget Review Fe T. CabansagAnnual and Supplemental Budget of Barangay Council and Sangguniang Kabataan 1 day

2 Technical Assistance Fe T. CabansagBarangay Budget Reports 5 minutesReceipts and Expenditures Worksheet 30 minutesStatement of Appropriations, Commitments and Balances (SACB) 30 minutes

** Assuming all budgetary requirements are provided and correct.

Steps DescriptionsResponsible Persons **Time to

complete the processClient Employee



Service Code: 18.3Service Name: Preparation of Bids and Awards Committee (BAC) Resolutions and Notice of AwardsService Description:



Requirements:

Fees:

1 Preparation of Summary of Canvass Pamela G. Raoet 3 minutes2 Preparation of BAC Resolutions Pamela G. Raoet 2 minutes3 Approval / Signature of BAC Members Pamela G. Raoet 5 minutes4 Preparation of Notice of Awards Pamela G. Raoet 2 minutes5 Preparation of ITB for Public Bidding ( with complete documents ) Pamela G. Raoet 1 day



Client Employee



Service Code: 18.4Service Name: Preparation of Projected Cash Flows and Status of Appropriations, Allotments and ObligationsService Description:

Frontline Service : No


Requirements:

Fees:

1 Preparation of Projected Cash Flows Delia P. Raroque February 15 of thecurrent year

2 Preparation of Status of Appropriations, Allotments and Obligations Beverly N. Camba on or before 15thday of the following

month



Client Employee


Service Code: 19.1Service Name:



Responsible Office: City Assessor

Requirements:1 copy of loan contract or cancellation and discharge of loan

Fees: Annotation and cancellation fee


1 Client presents mortgage contract / cancellation of mortgage.

√

Ma. Jessica Briboneria / Eunice Hiponia / David Malubag / Abraham Bumagat,Jr. / Brenda Abarra / Rowena Aglibot / Marlyn Bacon / Angeles Rabago 5

2 Client is required to pay annotation/cancellation fee at theTreasurer's office and receipt is docketed at logbook.

√

Ma. Jessica Briboneria / Eunice Hiponia / Jesus Escaño / David Malubag /Abraham Bumagat, Jr. / Brenda Abarra / Rowena Aglibot / Marlyn Bacon /Angeles Rabago

5

3 Secure a copy of the mortgage contract / cancellation for file.

√

Ma. Jessica Briboneria / Eunice Hiponia / David Malubag / Abraham Bumagat,Jr. / Brenda Abarra / Rowena Aglibot / Marlyn Bacon / Angeles Rabago 5

4 Prepare annotations / cancellation is made on tax declaration andon the RPT System.


10

5 Signing/countersigned by assigned employee.

√


5

Steps

Annotation and cancellation of encumbranceCooperates with bank and other lending institutions in the annotation/cancellation of all mortgage on corresponding real property records.

Responsible Persons

Client EmployeeDescription





Requirements:

Fees: Certification Fee


1 Client states / request for the desired certified copies of TD or certifications. √ Ma. Jessica Briboneria / Eunice Hiponia / Jesus Escaño / DavidMalubag / Abraham Bumagat, Jr. / Brenda Abarra / Rowena Aglibo /Marlyn Bacon / Angeles Rabago

2

2 Staff verifies from the records (RPT system of Excel format) Ma. Jessica Briboneria / Eunice Hiponia / David Malubag / AbrahamBumagat, Jr. / Brenda Abarra / Rowena Aglibot / Marlyn Bacon /Angeles Rabago

3‐5

3 Typing / printout of certified copies of Tax declaration / certifications(landholdings, with or no improvements)

Ma. Jessica Briboneria / Eunice Hiponia / David Malubag / AbrahamBumagat, Jr. / Brenda Abarra / Rowena Aglibot / Marlyn Bacon /Angeles Rabago

3‐5 / TD

4 Client is required to pay the certified TD's, certifications to treasurer's office andreceipt listed on logbook.

√ Ma. Jessica Briboneria / Eunice Hiponia / David Malubag / AbrahamBumagat, Jr. / Brenda Abarra / Rowena Aglibot / Marlyn Bacon /Angeles Rabago

5‐10

5 Signing of certified tax declaration copies / certifications. Merilyn Mina / Marina Terrado 3

Steps

Issuance of certified true copies and documents for BIRIssuance of all documents / certifications / certified true copies of tax declaration required by the BIR in the transfer of ownership of real properties.

Responsible Persons



Service Code: 19.3Service Name: Verification and cleansing of recordService Description:



Requirements:1. Requested or as per reported by the clients.

Fees:


1 Client states / request for the desired service. √ Merilyn Mina /Napoleon Raroque, Jr. / Ma. Jessica Briboneria / Jesus Escaño /Eduardo Aglibot, Jr.

3

2 Verification or occular inspection on site Merilyn Mina /Napoleon Raroque, Jr. / Ma. Jessica Briboneria / Jesus Escaño /Eduardo Aglibot, Jr.

depends on the

location of property

3 Verify real property tax payment and submit report Merilyn Mina /Napoleon Raroque, Jr. / Ma. Jessica Briboneria / Jesus Escaño /Eduardo Aglibot, Jr.

5‐10

4 Update or cancel tax declaration, for approval Merilyn Mina / Marina Terrado 5

Steps

Verification / occular inspection / cancellation of reported demolished/ dilapilated/ not existing buildings

Responsible Persons



Service Code: 19.4Service Name: Annotation of Encumbrance




Requirements:1 copy of bailbond or notice of lis pendens and cancellation of bailbond.

Fees: Annotation and cancellation fee


1

Client presents copy of bailbond/notice of lis pendens andcancellation of bailbond.

√

Ma. Jessica Briboneria / Eunice Hiponia / David Malubag / Abraham Bumagat,Jr. / Brenda Abarra / Angeles Rabago / Marlyn Bacon / Rowena Aglibot 2‐3

2

If in order client pay the annotation /cancellation fees at treasurersoffice

√


3

Reciept is listed in logbook and staff reserves one copy of the bailbond/ cancellation of bailbond.

Ma. Jessica Briboneria / Eunice Hiponia / David Malubag / Abraham Bumagat,Jr. / Brenda Abarra / Angeles Rabago / Marlyn Bacon / Rowena Aglibot 5

4

Prepare annotation / cancellation of bailbond / liens on taxdeclaration and RPTs is made.


5

Signing / countersing of the annotation. Ma. Jessica Briboneria / Eunice Hiponia / David Malubag / Abraham Bumagat,Jr. / Brenda Abarra / Angeles Rabago / Marlyn Bacon / Rowena Aglibot 3‐5

Steps

Cooperate with all trial court in the annotation of bailbond at their respective real properties.

Responsible Persons



Service Code: 19.5Service Name: Verification and securing documents for loansService Description:



Requirements:1 Current tax declaration and updated tax reciept

Fees: Certification fee


1

Recieves from Client the data of the demand service.

√

Ma. Jessica Briboneria / Eunice Hiponia / David Malubag /Abraham Bumagat, Jr. / Brenda Abarra / Marlyn Bacon / RowenaAglibot / Angeles Rabago 2

2

Trace back of the declaration together on the corresponding document that areavailable up to the year of revision as required by the bank or lending institution.

√

Ma. Jessica Briboneria / Eunice Hiponia / David Malubag /Abraham Bumagat, Jr. / Brenda Abarra / Marlyn Bacon / RowenaAglibot / Angeles Rabago 20‐30 / TD

3

Provide copy to the client of the needed tax declaration and documents (by print outon computer if current) and typing if old.

√

Ma. Jessica Briboneria / Eunice Hiponia / David Malubag /Abraham Bumagat, Jr. / Brenda Abarra / Marlyn Bacon / RowenaAglibot / Angeles Rabago 5‐10 / TD

4

Require client to pay the certification fees (cerfified true copy/certification) at theTreasurer's office and dockets and list on the receipts on Assessor's log book.

Ma. Jessica Briboneria / Eunice Hiponia / David Malubag /Abraham Bumagat, Jr. / Brenda Abarra / Marlyn Bacon / RowenaAglibot / Angeles Rabago 5‐10

5 Signing the certified true copy/photocopies if documents. √ Merilyn Mina / Marina Terrado 3‐5 / TD

Steps

Assist Real Property Owner on Securing Documents for Loans on Bank and other Lending Institutions.

Responsible Persons



Service Code: 19.6Service Name: Procurement of documents for TitlingService Description:



Requirements:1 Updated tax receipt

Fees:


1 Receives from client the data (corresponding by tax declaration)

√

Ma. Jessica Briboneria / Eunice Hiponia / David Malubag / AbrahamBumagat, Jr. / Brenda Abarra / Marlyn Bacon / Rowena Aglibot /Angeles Rabago 2‐3

2 Trace back of tax declaration together with corresponding documents up torevision year 1951.

√

Ma. Jessica Briboneria / Eunice Hiponia / Jesus Escaño / DavidMalubag / Abraham Bumagat, Jr. / Brenda Abarra / Marlyn Bacon /Rowena Aglibot / Angeles Rabago 30‐50

3 Provide copies (certifide true copy of Tax declaration and drawings ifrequired.

√

Napoleon Raroque, Jr. / Ma. Jessica Briboneria / Eunice Hiponia /Jesus Escaño / David Malubag / Abraham Bumagat, Jr. / EduardoAglibot, Jr. / Brenda Abarra / Marlyn Bacon / Rowena Aglibot /Angeles Rabago 5‐10 / TD

4 Provide client to pay the corresponding fees at the treasurer's office and listthe reciept number on logbook.

Ma. Jessica Briboneria / Eunice Hiponia / David Malubag / AbrahamBumagat, Jr. 5‐10

5 Signing of the certified true copies of tax declaration and certifiedphotocopies of documents. √

Merilyn Mina / Marina Terrado5

Steps

Provide Real Property owners of Latest and Old Tax declaration and documents required for titling purposes.

Responsible Persons



Service Code : 19.7Service Name : NEW DECLARED MACHINERYService Description :

Responsible Office : CITY ASSESSOR'S OFFICE

1 • Service Slip2 • Deed of Conveyance (sale, inheritance, donation, etc.)3 • Original copy of Official Receipt/delivery receipt (if any)4 • Acquisition cost

6 • Date of Acquistion

Steps Description Staff In ChargeMaximum Time to Accomplish (mins)

1. Request for the Service* Client informs Officer‐of‐the‐Day (OD) regarding the request. OD, in turn, provides a

Service Slip for endorsement to the Tax Assessment Division (TAD) Chief.

*JOSEPHINE CASTILLO/ ANGELES RABAGO/ ROWENA AGLIBOT/BRENDA ABARRA/ MARLYN BACON

2

2. Submit Service Slip* Client submits the Service Slip together with the required documents to the Asst. City

Assessor/LAOO, and the clients waits for the request to be evaluated.*MERILYN B. MINA/ EUNICE HIPONIA 2

3. Evaluation and reviewThe Asst. City Assessor/LAOO shall evaluates and review the submitted documents ifcomplete and in order. Endorses to the Tax mapping division.

*MERILYN B. MINA/ EUNICE HIPONIA 3

Tax Mapping DivisionTax mapping Operations:

a. Ocular inspection of the subject propertyMERILYN MINA/ NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR.

depends on the location of the property

b. Preparation of Tax map NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/ EDUARDOAGLIBOT, JR.

5‐10

Requirements Pre‐Processing (Y/N)?

5 • Freight cost for imported machineries

c. Assigning of PIN NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/ EDUARDOAGLIBOT, JR. 2

d. Preparation of FAAS NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/ EDUARDOAGLIBOT, JR. 5

Appraisal and Assessment Division

Preparation of FAAS and TD.a. Enconding of FAAS and TD. EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ DAVID MALUBAG/

ABRAHAM BUMAGAT, JR./ JOSEPHINE CASTILLO/ ROWENA AGLIBOT/MARLYN BACON/ BRENDA ABARRA 20‐30

b. To be signed by the client or authorized representative. EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ DAVID MALUBAG/ABRAHAM BUMAGAT, JR./ JOSEPHINE CASTILLO/ ROWENA AGLIBOT/MARLYN BACON/ BRENDA ABARRA 3

Approval by the City Assessorc. The documents shall be approved by the City Assessor/ Asst. City Assessor.

*MARINA TERRADO/ MERILYN MINA 1‐2 Records Division

Issuance of Owner's Copy of Noticeof Assessment and TD

a. Tax declaration and Noticie of Assessment is being numbered and Owner's copy is

issued or released to the client.

EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ ANGELES RABAGO/JOSEPHINE CASTILLO/ ROWENA AGLIBOT/ MARLYN BACON/ BRENDAABARRA 5

Filing of Documents.b. All supporting documents (Assessor's copy) are properly filed at the office. EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ ANGELES RABAGO/

RESELDA DOMINGO 5


Service Code : 19.7Service Name : NEW DISCOVERY OF LANDService Description :


1 • Service Slip2 • Certificate from Barangay Capatain3 • Affidavit of possession and ownership4 • Affidavit of Adjoining Owners

6 • Real Property Tax Payment (Back taxes)7 • Clearance from the Department of Agrarian Reform (if agricultural)


1. Request for the Service* Client informs Officer‐of‐the‐Day (OD) regarding the request. OD, in turn,provides a Service Slip for endorsement to the Tax Assessment Division (TAD)Chief.

JOSEPHINE CASTILLO/ ANGELES RABAGO/ ROWENA AGLIBOT/ MARLYNBACON/ RESELDA DOMINGO

1

2. Submit Service Slip* Client submits the Service Slip together with the required documents to the

Asst. City Assessor/LAOO, and the clients waits for the request to be evaluated.*MERILYN B. MINA/ EUNICE HIPONIA 1

3. Evaluation and reviewThe Asst. City Assessor/LAOO shall evaluates and review the submitted

documents if complete and in order. Endorses to the Tax mapping division.*MERILYN B. MINA/ EUNICE HIPONIA 3

Tax Mapping DivisionTax mapping Operations:

a. Ocular inspection of the subject lotMERILYN MINA/ NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR.

depends on the location of the property


5 • Certification from DENR ‐ Alienable & Disposable Land


b. Preparation of Tax mapNAPOLEON RAROQUE, JR./ JESUS ESCAÑO/ EDUARDO AGLIBOT, JR.

5‐10

c. Assigning of PINNAPOLEON RAROQUE, JR./ JESUS ESCAÑO/ EDUARDO AGLIBOT, JR. 2

d. Preparation of FAASNAPOLEON RAROQUE, JR./ JESUS ESCAÑO/ EDUARDO AGLIBOT, JR. 5


Preparation of FAAS and TD.a. Enconding of FAAS and TD. EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ DAVID MALUBAG/ ABRAHAM

BUMAGAT, JR./ JOSEPHINE CASTILLO/ ROWENA AGLIBOT/ MARLYN BACON/BRENDA ABARRA 20‐30

b. To be signed by the client or authorized representative. EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ DAVID MALUBAG/ ABRAHAMBUMAGAT, JR./ JOSEPHINE CASTILLO/ ROWENA AGLIBOT/ MARLYN BACON/BRENDA ABARRA 3

Approval by the City Assessorc. The documents shall be approved by the City Assessor/Asst. City Assessor.

*MARINA TERRADO/ MERILYN MINA 1‐2Records DivisionIssuance of Owner's Copy of Noticeof Assessment and TD

a. Tax declaration and Noticie of Assessment is being numbered and Owner'scopy is issued or released to the client.

EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ ANGELES RABAGO/ BRENDAABARRA/ JOSEPHINE CASTILLO 5

Filing of Documents.b. All supporting documents (Assessor's copy) are properly filed at the office.

EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ RESELDA DOMINGO 5


Service Code : 19.8Service Name : SUBDIVISION / CONSOLIDATIONService Description :


1 • Service Slip

2 • Blue print copy of Approved/sketch subdivision survey plan.

3 • Blue print copy of Approved/sketch consolidation survey plan.

4 • Duly notarized affidavit of conformity subdivision or consolidation survey plan.

StepsDescription

Staff In ChargeMaximum Time to Accomplish (mins)

1. Request for the Service* Client informs Officer‐of‐the‐Day (OD) regarding the request. OD, in turn, provides a Service

Slip for endorsement to the Tax Assessment Division (TAD) Chief.

*JOSEPHINE CASTILLO/ ANGELES RABAGO/ ROWENA AGLIBOT/BRENDA ABARRA

2

2. Submit Service Slip* Client submits the Service Slip together with the required documents to the Asst. CityAssessor/LAOO, and the clients waits for the request to be evaluated.


3. Evaluation and reviewThe Asst. City Assessor/LAOO shall evaluates and review the submitted documents if completeand in order. Endorses to the Tax mapping division.


Tax Mapping DivisionTax mapping Operations: a. Preparation of Tax map in cormifity with the maps submitted by the clients. NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/ EDUARDO

AGLIBOT, JR.5‐10

b. Assigning of PIN NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/ EDUARDOAGLIBOT, JR. 2

c. Preparation of FAAS NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/ EDUARDOAGLIBOT, JR. 5


StepsDescription



Preparation of FAAS and TD.

a. Enconding of FAAS and TD. EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ DAVID MALUBAG/

ABRAHAM BUMAGAT, JR./ JOSEPHINE CASTILLO/ BRENDA

ABARRA/ ROWENA AGLIBOT/ MARLYN BACON 20‐30 b. To be signed by the client or authorized representative. EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ DAVID MALUBAG/

ABRAHAM BUMAGAT, JR./ JOSEPHINE CASTILLO/ BRENDA

ABARRA/ ROWENA AGLIBOT/ MARLYN BACON 3 Approval by the City Assessor c. The documents shall be approved by the City Assessor/ Asst. City Assessor. *MARINA TERRADO/ MERILYN MINA 1‐2 Records Division

Issuance of Owner's Copy of Noticeof Assessment and TD

a. Tax declaration and Noticie of Assessment is being numbered and Owner's copy is issued or

released to the client.

EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ JOSEPHINECASTILLO/ ROWENA AGLIBOT/ BRENDA ABARRA/ ANGELESRABAGO 5

Filing of Documents.b. All supporting documents (Assessor's copy) are properly filed at the office. EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ RESELDA

DOMINGO/ ANGELES RABAGO 5


Service Code : 19.9Service Name : CONVERSION/RE-ASSESSMENT/RE-CLASSIFICATIONService Description :


1 • Service Slip2 • Building Permit or Occupancy Permit3 • FAAS4 • Sworn Statement5 • Occular Inspection for the validity of the Property

StepsDescription


1. Request for the Service* Client informs Officer‐of‐the‐Day (OD) regarding the request. OD, in turn,provides a Service Slip for endorsement to the Tax Assessment Division (TAD) Chief.

*JOSEPHINE CASTILLO/ ANGEES RABAGO/ ROWENA AGLIBOT/ MARLYNBACON/ BRENDA ABARRA

1

2. Submit Service Slip* Client submits the Service Slip together with the required documents tothe Asst. City Assessor/LAOO, and the clients waits for the request to beevaluated.

*MERILYN MINA/ EUNICE HIPONIA 1

Tax Mapping DivisionTax mapping Operations: a. Preparation and Sending of Letters/Notice to building owner's.

MARINA TERRADO / MERILYN MINA

b. Clients presents their letters/notice or building permit or occupancypermit

MARINA TERRADO / MERILYN MINA 2

c. Ocular inspection and Evaluation of Building Permit or Occupancy Permit MERILYN MINA/ MA. JESSICA BRIBONERIA/ NAPOLEON RAROQUE, JR./JESUS ESCAÑO/ EDUARDO AGLIBOT, JR.

depends on the location of property

d. Assigning of PIN NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/ EDUARDOAGLIBOT, JR. 2

e. Preparation of FAAS NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/ EDUARDOAGLIBOT, JR. 2


StepsDescription




ABRAHAM BUMAGAT, JR./ JOSEPHINE CASTILLO/ ROWENA AGLIBOT/RESELDA DOMINGO/ MARLYN BACON 20‐30

b. To be signed by the client or authorized representative. EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ DAVID MALUBAG/ABRAHAM BUMAGAT, JR./ BRENDA ABARRA/ ROWENA AGLIBOT/MARLYN BACON 3

Approval by the City Assessorc. The documents shall be approved by the City Assessor/ Asst. City Assessor.

*MARINA P. TERRADO/ MERILYN MINA 1‐2 Records DivisionIssuance of Owner's Copy of Notice ofAssessment and TD

a. Tax declaration and Noticie of Assessment is being numbered and Owner'scopy is issued or released to the client.

EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ ROWENA AGLIBOT/BRENDA ABARRA/ MARLYN BACON 5

Filing of Documents.b. All supporting documents (Assessor's copy) are properly filed at the office. EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ ANGELES RABAGO/

RESELDA DOMINGO 5


Service Code : 19.10Service Name : DECLARATION OF NEW BUILDINGService Description :



1 • Service Slip2 • Building Permit or Occupancy Permit3 • FAAS4 • Sworn Statement5 • Occular Inspection for the validity of the Property


1. Request for the Service* Client informs Officer‐of‐the‐Day (OD) regarding the request. OD, in turn, provides a Service Slip forendorsement to the Tax Assessment Division (TAD) Chief.

*MARINA P. TERRADO City Assessor or*Officer‐of‐the‐Day

1

2. Submit Service Slip* Client submits the Service Slip together with the required documents to the Asst. City Assessor, andthe clients waits for the request to be evaluated.

*MERILYN MINA 1

Tax Mapping Divisiona. Preparation and Sending of Letters/Notice to building owner's. MARINA TERRADO/MERILYN MINAb. Clients presents their letters/notice or building permit or occupancy permit MERILYN MINA 2c. Ocular inspection and Evaluation of Building Permit or Occupancy Permit MERILYN MINA/ MA. JESSICA BRIBONERIA/

NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR.

depends on the location of property

d. Assigning of PIN NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR. 2

e. Preparation of FAAS NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR. 2


Tax mapping Operations:


Preparation of FAAS and TD.a. Enconding of FAAS and TD. MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICA

BRIBONIERIA/ DAVID MALUBAG/ ABRAHAMBUMAGAT, JR. 20‐30

b. To be signed by the client or authorized representative. MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICABRIBONIERIA/ DAVID MALUBAG/ ABRAHAMBUMAGAT, JR. 3

Approval by the City Assessor c. The documents shall be approved by the City Assessor. *MARINA P. TERRADO 1‐2 Records DivisionIssuance of Owner's Copy of Noticeof Assessment and TD

a. Tax declaration and Noticie of Assessment is being numbered and Owner's copy is issued or releasedto the client.

MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICABRIBONIERIA 5

Filing of Documents.b. All supporting documents (Assessor's copy) are properly filed at the office. MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICA

BRIBONIERIA 5


Service Code : 19.11Service Name : TRANSFER OF OWNERSHIPService Description :


1 • Service Slip2 • Deed of Conveyance (sale, inheritance, donation, etc.)3 • Certificate of Real Property Tax Payment4 • Transfer Tax Receipt

6 • Photocopy of Title (if titled)7 • Clearance from the Department of Agrarian Reform (if agricultural)8 • Processing Fee9 • Copy of approved subdivision plan (segregation, consolidation)

StepsDescription


1. Request for the Service* Client informs Officer‐of‐the‐Day (OD) regarding the request. OD, inturn, provides a Service Slip for endorsement to the Tax AssessmentDivision (TAD) Chief.

*JOSEPHINE CASTILLO/ ROWENA AGLIBOT/ ANGELES RABAGO/MARLYN BACON

2

2. Submit Service Slip* Client submits the Service Slip together with the required documents tothe Asst. City Assessor/LAOO, and the clients waits for the request to beevaluated.

*MERILYN MINA/ EUNICE HIPONIA 2

3. Evaluation and reviewThe Asst. City Assessor/LAOO shall evaluates and review the submitteddocuments if complete and in order. Endorses to the Tax mappingdivision.

*MERILYN B. MINA/ EUNICE A. HIPONIA 3


5 • Clearance from the Bureau of Internal Revenue, especially regarding payment Capital Gains Tax

Tax Mapping DivisionTax mapping Operations: a. Preparation of Tax map NAPOLEON RAROQUE, JR./ MA. JESSICA BRIBONERIA/ JESUS ESCAÑO/

EDUARDO AGLIBOT, JR.5‐10

b. Assigning of PIN NAPOLEON RAROQUE, JR./ MA. JESSICA BRIBONERIA/ JESUS ESCAÑO/EDUARDO AGLIBOT, JR. 2

c. Preparation of FAAS NAPOLEON RAROQUE, JR./ MA. JESSICA BRIBONERIA/ JESUS ESCAÑO/EDUARDO AGLIBOT, JR. 5



ABRAHAM BUMAGAT, JR./ JOSEPHINE CASTILLO/ ROWENA AGLIBOT/MARLYN BACON/ BRENDA ABARRA 20‐30

b. To be signed by the client or authorized representative. EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ DAVID MALUBAG/ABRAHAM BUMAGAT, JR./ JOSEPHINE CASTILLO/ ROWENA AGLIBOT/MARLYN BACON/ BRENDA ABARRA 3

Approval by the City Assessor c. The documents shall be approved by the City Assessor. *MARINA P. TERRADO 1‐2 Records Division

Issuance of Owner's Copy of Notice of Assessmentand TD

a. Tax declaration and Noticie of Assessment is being numbered and

Owner's copy is issued or released to the client.

EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ DAVID MALUBAG/ABRAHAM BUMAGAT, JR./ JOSEPHINE CASTILLO/ ROWENA AGLIBOT/MARLYN BACON/ BRENDA ABARRA 5

Filing of Documents.b. All supporting documents (Assessor's copy) are properly filed at the

office.

EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA/ DAVID MALUBAG/ABRAHAM BUMAGAT, JR./ JOSEPHINE CASTILLO/ ANGELES RABAGO/RESELDA DOMINGO 5


Service Code: 20.1Service Name: Filing an Application for Leave


Responsible Office: Human Resource Management Office

Requirements:2 copies Application for Leave (CSC Form No. 1)

Medical Certificate for Sick leave (Exceeding 3 days)Clearance for money and/or property responsibilities. If leave will last for 30 calendar days or more.

Time tocomplete(minutes)

Request for an application form / Arlene/Jane/Cloyd/Emalyn/Blemerisa/Stephanie

1

Fill up the Application for Leave Form / 3Employee submits filled-up Application for Leave / 1Computation of Application Leave / Jane/Wilma 5(Employee may leave the application form)Human Resources Management Officer (HRMO) in-charge updates data in the Employee’s Leave Credits

/ Jane/Wilma 1

Approval of Application Leave / City Mayor/City Administrator No fix time

1


Plantillapersonnel and casuals are entitled to vacation, sick and special leave. Employees accrue leave credits (1.25 days each for vacation and sick leave every month). Actual leaves are deducted from these leave credits. If an employee’s leave period goes beyond the accrued leaves,he/she will not be entitled to pay the excess leave. Application leave must be filed at least 5 days before the leave. For sick leaves, the application must be filed immediately after an employee returns to work.

Steps DescriptionClient Employee

Responsible Persons

234

5

6


Service Code: 20.2Service Name: Securing Service Record, Certified of Employment and other Personnel Records

Securing Service Record, Certificate of Employment and other Personnel Records are usually required for: Salary loans and other forms of loans Service Description: Step Increment/promotion

Payment of LoyaltyRetirement and terminal leave purposesEmployment by other firms/agenciesResignation from the City

Responsible Office: Human Resource Management Office



Request for a Service record, Certificate of Employment and other Personnel Records

/ Arlene/Jane 2

Client proceeds to Treasurer’s Office for payment (Certificate of Employment)

/ Treasurer’s Office 2

Printing Record / Jane/Arlene 1Approval of the record by the Supervising Administrative Officer / Wilma 1(Employee may leave the application form)Approval of Application Leave / City Mayor/City Administrator No fix time5

Steps DescriptionClient Employee

1

2

34

Responsible Persons


Service Code: 20.3Service Name: Securing Official Travel

Frontline Service: YesResponsible Office: Human Resource Management OfficeRequirements:

1. Approved communication letter2. Names of employees to travel3. Name of driver and the vehicle to be used


Request for an Official Travel Order / Cloyd/Arlene/Jane/Ma. Blemerisa/Stephanie/Emalyn 1

5

Client brings the accomplished travel order to his/her Department Head for signature / 3

Client brings the accomplished travel order back to HRMO for signature (Employee may leave the application form) / Wilma 1

HRMO-in-charge brings the form for the approval of the official travel order. / City Mayor/City Administrator No fix time

City Government employees and Barangay Officials is using the Barangay vehicle may request for an Official Travel Order. Official Travel Order is only required if an employee or a barangay vehicle who goes out of town or outside the territories of Alaminos City for an official business.Service Description:

Human Resources Management Officer (HRMO) in-charge records the travel to the Log Book and to the Travel Order Form

1

2

Employee

Responsible Persons

Cloyd/Arlene/Jane/Ma. Blemerisa/Stephanie/Emalyn

3

4

5

Steps DescriptionClient

/


Service Code: 20.4Service Name: Securing a Pass SlipService Description: City Government employees who go out of the office for field work are advised to secure a Pass Slip for security purposes.Frontline Service: YesResponsible Office: Human Resource Management Office

Requirements: 3 copies of Pass Slip Form

Time tocomplete

Client Employee (minutes)Request for a Pass Slip Form / Cloyd/Arlene/Jane/Ma.

Blemerisa/Stephanie/Emalyn1

Fill up the Pass Slip Form / 3Approval of Pass Slip by the Department Head / 1Employee submits filled-up Pass Slip Form / 1Approval of Pass Slip from the Human Resources Management Officer (HRMO) Cloyd/Wilma 30 seconds

Client leaves one copy in the HRMO, to the timekeeper and to their office.

/ 1

Responsible Persons

2345

6

Steps Description

1


Service Code: 20.5Service Name: Applying for a job in the City GovernmentService Description: Applications for work at the City Government is open to anyone provided that they meet the qualifications required for the job opening.

Job openings are posted at the City Hall Bulleting Boards, in the City’s Website and are announced at the Local Radio Station (DZWM 890 khz)Frontline Service: YesResponsible Office: Human Resource Management Office

Requirements: Application LetterCurriculum Vitae/Resume with 2”x2” picturePhotocopy of certificate of Eligibility/tiesAnd other pertinent documents, if any

Time tocomplete

Client Employee (minutes)Check for job vacancy posted at the bulletin boards / No fix timeSubmit application letter to the Records Section / Records Section 1Submit application letter to the Human Resource Management Office / Arlene/Jane/Wilma 1Preliminary interview / Wilma No fix timeGiving of advises/notices Wilma No fix timePersonnel Selection Board (PSB) screening / PSB No fix timeHiring / PSB No fix timeApproval of the appointing authority / City Mayor No fix time

56


78

1234


Service Code: 21.1

Service Name:


Frontline Service : YesResponsible Office: Records OfficeRequirements: Police Clearance

Court clearance


(minutes)

1 Receiving of police/court clearance Rhea/Romelie 1 to 2

2 Preparation of Mayor's Clearance Rhea/Romelie 5 to 8

3 Advise client to pay at the CTO,brings document to Administrator's Office for signature, and Rhea/Romelie 1 to 2

4 Client returns to Records Office Rhea/Romelie5 Numbering of Mayor's Clearance Rhea/Romelie 1 to 26 Releasing of Mayor's Clearance Rhea/Romelie 2 to 47 Maintain 1 file Rhea 1

ISSUANCE OF MAYOR'S CLEARANCE (for Employment)

ISSUANCE OF MAYOR'S CLEARANCE (for Employment)




Service Code: 21.2

Service Name:


Frontline Service : YesResponsible Office: Records OfficeRequirements: Order/advice from Admin Office


(minutes)

1 If approved, preparation of Special Permit Rhea/Romelie 5 to 8

2 Advise client to go to Administrator's Office for signature of the document Rhea/Romelie 1

3 Client returns to Records Office Rhea/Romelie

4 Numbering of Special Permit Rhea/Romelie 1 to 25 Releasing of Special Permit Rhea/Romelie 2 to 36 Maintain 1 file Rhea

SPECIAL PERMIT ( FINANCIAL ASSISTANCE for Indigents)

SPECIAL PERMIT ( FINANCIAL ASSISTANCE for Indigents)



Service Code: 21.3

Service Name:


Frontline Service : YesResponsible Office: Records OfficeRequirements: Letter Request


(minutes)

1 Receiving of letter request in three copies Rhea/Romelie 2

2 Attached schedule request slip Rhea/Romelie 1

3 For Plazas & AuditoriumRecommendation of the availability of venue & advise client to go to Adminisrator's Office for approval

Rhea/Romelie 2 to 3

For monobloc chairs, tables, sound system , etc.Advice client to go to GSO for the availability of the request & advise client to go to Administrator's Office for approval

Rhea/Romelie 2 to 3

4 Client returns to Admin Office for final approval5 Client returns to Records Office 6 Reservation scheduled Rhea/Romelie 2 to 37 Numbering ang logging of the document in the outgoing logbook Rhea/Romelie7 Releasing of copies to concerned office/s Romelie 2 to 3

RESERVATION OF CITY PLAZAS/AUDITORIUM

RESERVATION OF CITY PLAZAS/AUDITORIUM



Service Code: 21.4

Service Name:



Route


(minutes)

1 Receiving of letter request and parade route in 3 copies Romelie 1 to 2

2 Logging and numbering in the incoming logbook Romelie 2 to 3

3 Document is routed to Admin Office for action, then returned back to Records Office Romelie 1 to 2

4 Numbering and logging of the document in the outgoing logbook Rhea/Romelie 2 to 3

5 If request is approved, preparation of special permit in 3 copies Rhea/Romelie 5 to 8

6 Advise client to pay at the CTO, then client will go to Admin Office for signature of the document, then Rhea/Romelie 1

7 Client returns to Records Office8 Numbering of the Special Permit Rhea/Romelie 1 to 2

9 Releasing of the Special Permit Rhea/Romelie 2 to 3

10 Advise client to give one copy for PNP OR POSO Rhea/Romelie 1 to 2

11 Maintain 1 file Rhea

SPECIAL PERMIT ( MOTORCADE/PARADE)

SPECIAL PERMIT ( MOTORCADE/PARADE)



Service Code: 21.5

Service Name:



Route


(minutes)

1 Receiving of the letter Romelie 1 to 2

2 Logging and numbering of the document in the incoming logbook Romelie 2 to 3

3 Document is routed to Admin Office for action, then returned back to Records Office Romelie 1 to 2

4 Numbering and logging of the document in the outgoing logbook Rhea/Romelie 2 to 3

5 If reuest is approved, preparation of special permit in 3 copies Rhea/Romelie 5 to 8

6 Advise client to pay at the CTO, then client returns to Records Office Rhea/Romelie 1

7 Numbering of the Special Permit Rhea/Romelie 1 to 2

8 Releasing of the Special Permit Rhea/Romelie 2 to 3

9 Advise client to give one copy for PNP OR POSO Rhea/Romelie 1 to 2

10 Maintain 1 file Rhea

SPECIAL PERMIT ( fund raising, sale extravaganza, demonstrations, etc)

SPECIAL PERMIT ( fund raising, sale extravaganza, demonstrations, etc)



Service Code: 21.6

Service Name:


Frontline Service : NoResponsible Office: Records OfficeRequirements: Order/advice from Admin Office


1 If approved, prepare special permit Rhea/Romelie 5 to 82 Advise client to go to Admin Office for signature of the document, Rhea/Romelie3 Client returns to Records Office4 Number the document Rhea/Romelie 1 to 25 Release the document Rhea/Romelie 2 to 36 Give one copy to the client and file Rhea 1 to 2

SOLICITATION PERMIT( FOR BEREAVED FAMILIES ESPECIALLY LGU EMPLOYEES)


Client Employee


Service Code: 21.7

Service Name:


Frontline Service : NoResponsible Office: Records OfficeRequirements: a- personal /telephone request(inter-office


1 Upon request, prepare document in three copies Rhea/Romelie 5 to 8

2 Routed to Admin Office for signatureRequesting

Office/Rhea/Romelie 13 Returned to Records Office4 Number the document Rhea/Romelie 1 to 25 Release the document Rhea/Romelie 2 to 3

***Maintain 1 office file

ISSUANCE OF OFFICE MEMORANDUM (RE:AUTHORITY TO SIGN DOCUMENT)


Client Employee


Service Code: 21.8

Service Name:


Frontline Service : NoResponsible Office: Records OfficeRequirements: a- document for posting


1 Receive document for posting Rhea/Romelie 1 min.2 Log and number in the incoming logbook Rhea/Romelie 2 to 3

3Post the document in the city's bulletin board for a number of requested days Rhea/Romelie 3 to 5

4After posting prepare the certificate of posting in three copies as requested Rhea/Romelie 5 to 8

5 Advise client to pay at the CTO, Rhea/Romelie 1 min.

6Advise client to go to Admin Office signature of the document, then Rhea/Romelie 1 min.

7 Client returns to Records Office8 Number the document Rhea/Romelie 1 to 9 Release the document Rhea/Romelie 2 to 310 Give one copy to the client Rhea/Romelie 2 to 3

CERTIFICATE OF POSTING


Client Employee


Service Code: 21.9Service Name:Service Description:Frontline Service : YesResponsible Office: Records OfficeRequirements:


(minutes)1 Receiving of incoming communications Rhea/Romelie 1 to 2

2 Photocopying of incoming communications 5 to 8

3 Logging and numbering of the incoming communications in the Incoming Logbook Rhea/Romelie 1 to 2

4 Communications routed to Mayor's Office and Admin's Office for action/approval Rhea/Romelie

****If communications are approved by the City Mayor and/or City Administrator,

5 Photocopying of the approved communications Rhea/Romelie/Manuel de Leon 2 to 10

6 Logging and numbering of the approved communications in the Outgoing Logbook Rhea/Romelie/Manuel de Leon 5

7 Releasing of the approved communications and routed to concerned departments/offices/agencies Rhea/Romelie/Manuel de Leon



Service Code: 21.10Service Name:Service Description:Frontline Service : NoResponsible Office: Records OfficeRequirements:


(minutes)FOR MEMORANDUM

1 Numbering of Memorandum Rhea/Romelie 1 to 2

2 Photocopying of Memorandum Romelie/Manuel de Leon 5 to 8

3 Releasing of Memorandum and routed to concerned departments/offices/agencies Romelie/Manuel de Leon 1 to 2

FOR OUTGOING COMMUNICATIONS4 Photocopying of the documents/outgoing communications Romelie/Manuel de Leon 2 to 10

5 Releasing of communications and routed to concerned departments/offices/agencies Romelie/Manuel de Leon 5



Service Code : 22.1Service Name : Delivery Vehicles RegistrationService Description : Responsible Office : Transportation Regulation Office

Requirements:1 Official Receipt LTO

2 Certificate of Registration

3 Receipt Payment

Steps Description Responsible Person Time to Complete (minutes)

Imelda B. RacandayAna Loraine B. EduEdward R. Blancia

Blesilda G. SarmientoMaximino C. dela Cruz

2 Proceed ton Treasurer's Office for payment c/o CTO C/o CTO3 Return to TRO for validation, log booking of payment Imelda B. Racanday 3

4Upon securing all the requirements, return to TRO for evaluation of the documents Imelda B. Racanday 3

Imelda B. RacandayAna Loraine B. EduEdward R. Blancia

Blesilda G. Sarmiento

Maximino C. dela Cruz

35 If approved, record in the logbook and release sticker.

31 Fill-up data form for Delivery Vehicles


Service Code : 22.2Service Name : Public Utility Vehicles RegistrationService Description : Responsible Office : Transportation Regulation OfficeRequirements:

1 Official Receipt LTO2 Certificate of Registration3 Certificate of Public Convenience4 Receipt Payment

Steps Description Responsible Person Time to complete 1 Fill‐up data form for Public Utility Vehicles Imelda B. Racanday 3

Ana Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

2 Proceed to Treasurer's Office for payment c/o CTO C/o CTO

3 Return to TRO for validation, log booking Imelda B. Racanday 3of payment

4 Upon securing all the requirements, return to TRO Imelda B. Racanday 3for evaluation of the documents

5 If approved, record in the logbook and Imelda B. Racanday 3 release sticker Ana Loraine B. Edu

Edward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz



Service Code : 22.3Service Name : Motorboat RegistrationService Description : Responsible Office : Transportation Regulation OfficeRequirements:

1 Owner's CTC (Cedula)2 Barangay Clearance3 Motorboat Registration Certificate

a. MARINA for Passenger Boatsb. CAO for Fishing Boats

4 Police Clearance5 City Trial Court Clearance6 Mayor's Clearance6 Land Tax Clearance7 Receipt Payment8 Account Clearance9 BIR Clearance

10 Certificationa. Tourism for Passenger Boatsb. CAO for Fishing Boats

Steps Description Responsible PersonsTime to complete

(minutes)1 Fill‐up the data form for each Motorized/Non‐ Maximino C. dela Cruz 3

motorized boats Ana Loraine B. EduBlesilda G. Sarmiento

2 Proceed to Treasure's Office for payment c/o CTO C/o CTO3 Return to TRO for validation, log booking Ana Loraine B. Edu 3

of payment Blesilda G. Sarmiento

4 Secure the required clearances and othernecessary documents for Mayor's Permit a. Police Clearance Blesilda G. Sarmiento 2 b. City Trial Court Clearance c/o City Trial Court c/o City Trial Court c. Account Clearance c/o CTO c/o CTO d. Land Tax Clearance c/o CTO c/o CTO e. BIR Clearance c/o BIR c/o BIR f. Certification c/o CAO/Tourism c/o CAO/Tourism g. Mayor's Clearance Ana Loraine B. Edu 3

Blesilda G. Sarmiento

5 Upon securing all the requirments, return to TRO Ana Loraine B. Edu 5for the evaluation of the documents Blesilda G. Sarmiento

6 If approved, TRO staff assigns a sticker and Ana Loraine Bl Edu 3 recordsin the log book. Blesilda G. Sarmiento

7 TRO staff prepares the Mayor's Permit Ana Loraine B. Edu 5Blesilda G. Sarmiento

8 Proceed to Anministrator's Office for signature/ c/o Admin Office c/o Admin Officeapproval

9 Upon approval return to TRO for the release of Maximino C. Dela Cruz 5Mayor's Permit and Sticker Ana Loraine B. Edu

Blesilda G. SarmientoBlesilda G. Sarmiento



Service Code : 22.4Service Name : Tricycle Franchise/MTOPService Description : Responsible Office : Transportation Regulation OfficeRequirements:

1 Owner's CTC (cedula) Yes2 Barangay Clearance Yes3 Official Receipt from LTO Yes4 Certificate of Registration Yes5 Professional Driver's License Yes6 Stencil of motor & chassis Yes7 TODA Pres. Certification Yes8 BIR Clereance No9 Police Clearance No

10 City Trial Court Clearance No11 Receipt Payment No12 Account Clearance No

Steps Description Responsible PersonTime to Complete

(minutes)1 Fill‐up the data form for each Motorized Edward R. Blancia 3

Tricycle Operator's Permit/Franchise. Blesilda G. SarmientoImelda B. RacandayAna Loraine B. Edu

2 Proceed to Treasurer's Office for payment c/o CTO C/o CTO

3 Return to TRO for validation, log booking Imelda B. Racanday 3 of payment Ana Loraine B. Edu

4 Secure the requierd clearances and othernecessary documents for MTOP/Franchise. a. Police Clearance Blesilda G. Sarmiento 2 b. City Trial Court Clearance c/o City Trial Court c/o City Trial Court c. Account Clearance c/o CTO c/o CTO d. BIR Clearance c/o BIR c/o BIR e. TODA Certification c/o TODA President c/o TODA President

5 Upon securing all the requirements, return to TRO Edward R. Blancia 5 for the evaluation of the documents and for the inspection of the tricycle unit.

6 If approved, the TRO staff assigns a sticker and Imelda B. Racanday 3 records in the log book. Ana Loraine B. Edu

Edward R. BlanciaBlesilda G. Sarmiento

7 TRO staff prepares the MTOP/Franchise. Imelda B. Racanday 10Ana Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

8 Proceed to Administrator's Office for signature/ c/o Admin Office c/o Admin Officeapproval

9 Upon approval return to TRO for the release of Imelda B. Racanday 5MTOP/Franchise (LTO copy, Owner's Copy Ana Loraine B. Eduand Sticker) Edward R. Blancia

Blesilda G. SarmientoMaximino C. dela Cruz



Service Code: 23.1Service Name: ENACTMENT OF ORDINANCES/ADOPTION OF RESOLUTIONSService Description:

· Aid in legislation is the primordial concern, tasks, and functions of the Local Legislative Department in the local governance.· It is mandated to enact ordinances and adopt resolutions which will be part or serve as policies, rules and laws of the city government

Frontline Service: YESResponsible Office: SANGGUNIANG PANLUNGSOD and SP SECRETARIAT OFFICESRequirements:

1. Accomplish and submission in fifteen (15) copies each of all proposed measures.

Client Employee

1 Receive proposed measure/s (ordinance or resolution) in fifteen (15) copies and cause the recording at the designated logbook Norilyn B. Soriano 3 minutes

SP Sec. Luz B. Vale

SP MembersSP Sec. Luz B. Vale

Mario BautistaNorilyn Soriano

Debbie RanchesSP Sec. Luz B. Vale

Jane dela Cruz

Irene SonejaShirlyn Montemayor

Jane dela Cruz

Steps Description Responsible Persons Time to complete (minutes)

2

Include the submitted proposed measure in the initial draft of Agenda for the next regular session under the Reading and Referral. The initial draft of the Agenda will be transmitted to the Chairperson of Committee on Laws and Rules for approval , two (2) working days before the regular session. 10-15 minutes

3

The proposed measure will be referred to the appropriate committee for further action upon itspresentation during the session. Any plan of action to be undertaken by the committee will beannounced by the Committee chairperson in open session. The SP Secretariat will cause thepreparation of notices/ invitations to concern parties/ agencies. Notices/ Invitations will be signed bythe SP Secretary and will be delivered by the Messenger.

Variable

4 After every session, the Stenographer will prepare the journal/ minutes of the session, to be presentedfor consideration on the next scheduled session. Variable

5 Notices/ Invitations will be followed-up through text messages/ phone calls for confirmation Variable

6During the scheduled committee hearing, the SP Secretariat will act as Secretariat to the committee.The minutes of the committee hearing will be prepared by the support staff from the SP Secretariat forapproval by the committee members present in the hearing.

Variable

Client EmployeeSteps Description Responsible Persons Time to complete

(minutes)

7 The Committee will prepare a written report on the committee hearing conducted which will be reportedon the next regular session by the Chairperson of the committee concern.

Chairperson of SP Committee concern Variable

Mary Grace AnchetaSP sec. Luz B.Vale

After being reported into by the concern committee, the recommendation/s will be taken into consideration by the august body either to conduct Public Hearing, another committee hearing, elevate the measure to the business of the day for consideration or to temporarily archive/defer the measure for further study.

SP members

SP Luz B. ValeFloriza B. Garcia

SP Sec. Luz B. ValeMario BautistaNorilyn Soriano

Floriza B. GarciaSP Sec Luz B. Vale

Mario BautistaSP members

SP Sec. Luz B. Vale

SP Secretary Luz B. Vale

Floriza B. SorianoRomina SorianoMario Bautista

Variable

8 The proposed measure subject of the committee hearing will be automatically be included in theAgenda of the next regular session under the Committee Reports Variable

9 Variable

Variable

10

In the event that the proposed measure requires public hearing, the SP Secretariat will cause thepreparation of notices/invitations and dissemination of information regarding the same through postingand other means of communication. Variable

11Upon elevation of the proposed measure to the Business of the Day for consideration, the same is submitted to the body for voting SP Members

14

Upon adoption of a resolution declaring such ordinance enacted within the conferred powers of theSangguniang Panlungsod, the SP Secretary will cause the publication of the same in a newspaper oflocal circulation and furnish the same to concern agencies. Variable

12Upon approval, in case of Resolution, the SP Secretariat will prepare its final draft in eight (8) copies tobe signed by the Sp Members. In case of an ordinance, the same procedure applies but in addition,the final draft of the ordinance will be transmitted to the office of the City Mayor for approval. Upon

Variable

13Upon submission of the ordinance to the Sangguniang Panlalawigan, the same will be scheduled for aCommittee Hearing by the Committee on Laws & Ordinances. Majority of the members of theSangguniang Panlungsod is required to attend including the concern Departments in the executivebranch



Service Code: 24.1Service Name: ALAMINOS CITY RESPONSE TEAM AMBULANCE CONDUCTIONService Description: To conduct/transfer patients to Hospital of Choice for further care and managementFrontline Service: YesResponsible Office: City Disaster Risk Reduction and Management Office (CDRRMO)Requirements: Photocopy of the ID of patient and watcher

If ID is not available, letter from the Punong Barangay indicating that the patient is his/her constituentPayment for gasoline consumption & Oxygen use (for other municipalities)Referral slip coming the hospital of origin

Time to complete

Client Employee (minutes)INTERVIEW THE RELATIVE OF THE PATIENT

a. Name of patientb. Address of patientc. Reason for transfer/conductiond. Status of patiente. If phone call endorsement was made by the doctor/nurse on duty from hospital of origin to hospital of choice

2 SUBMISSION OF REQUIREMENTS 1‐3 minutes

3 CONFIRMATION TO HOSPITAL OF CHOICE THRU PHONE CALLACTION OFFICER ON

DUTY

3‐5 minutes (depending on how long the hospital of choice will answer)

4ACCOMPLISHMENT OF AMBULANCE CONDUCTION INTAKE FORM (TEMPORARY TRAVEL ORDER)

ACTION OFFICER ON DUTY

1‐3 minutes

5 DISPATCH AMBULANCEACTION OFFICER ON

DUTY1‐3 minutes

3‐5 minutes

Steps DescriptionResponsible Persons

1ACTION OFFICER ON

DUTY



Service Code: 18.1Service Name: Certification as to Availability of BudgetService Description:



Requirements:

Fees:

1 Obligation of VouchersDevelopment Fund and Continuing Appropriations Irene R. Bustria 3 minutesSpecial Education Fund and Non Office Obligations Delia P. Raroque 3 minutesExecutive Obligations GSO, Solid Waste, Tourism, Vet, Slaughterhouse and CDRRMO Delia P. Raroque 3 minutes CCR, HRMO and Admin Generosa R. Perez 3 minutes Agriculture, Research and Information Beverly N. Camba 3 minutes Mayor, BPLS, Market, Cemetery, Health, Infirmary and POSO Mary Jane B. Obillo 3 minutes CSWDO, Treasurer, Budget, Accounting, Coop, Legal and Landtax Jodan T. Campos 3 minutes Engineering, Planning, MIS, TRO and Assesor Henrietta R. delos Santos 3 minutesLegislative Obligations Vice Mayor, Sangguniang Panlungsod, Sangguniang Panlungsod Secretariat, Library Beverly N. Camba 3 minutes

2 Certify as to the Availability of Funds Rowena F. Ruiz ‐ Budget Officer 1 minute3 Approval of Complete Voucher Rowena F. Ruiz ‐ Budget Officer 1 minute



Client Employee

CITIZEN'S CHARTER SERVICES Alaminos City, · PDF fileCITIZEN'S CHARTER SERVICES Alaminos City,...

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