CITIZENS CHARTER · 2015-10-05 · 1207 and with approved claims at PVAO. 8. Members of the...
Transcript of CITIZENS CHARTER · 2015-10-05 · 1207 and with approved claims at PVAO. 8. Members of the...
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VETERANS MEMORIAL MEDICAL CENTER
A Modern Hospital with a Heroic Heritage
CITIZENS’ CHARTER
The Veterans Memorial Medical Center Citizens’ Charter serves as a guide for our clients- the veterans and their dependents- including non-veteran patients in availing hospitalization benefits provided by VMMC. The Charter embodies VMMC’s Mandate, Vision, Mission, Service Pledge and an array of services for our clientele. This affirms our unwavering commitment to provide the best medical services to the so-called “living heroes” of our land.
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TABLE OF CONTENTS
Page Our Mandate - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
Our Vision - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
Our Mission - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
Our Service Pledge - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4
Availability of Services - - - - - - - - - - - - - - - - - - - - - - - - - - - 4
New Services Available - - - - - - - - - - - - - - - - - - - - - - - - - - - 5
PATIENT CARE SERVICES: Guidelines in Consultation- - - - - - - - - - - - - - - - - - - - - - - - - 6
Guidelines in Admission of Patients - - - - - - - - - - - - - - - - - - - 7
Guidelines in the Discharge of Patients - - - - - - - - - - - - - - - - 8
Who are Eligible to Apply for Hospitalization Benefits at VMMC?- 9
How to Apply for VMMC Patient ID - - - - - - - - - - - - - - - - - - 11
Documents Required for Veterans in Getting VMMC Hospitalization ID
(Green Card)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12
Documents Required for Veteran Dependents in Getting VMMC Patient ID
(Yellow Card) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
SERVICE STANDARDS Outpatient Service- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 6
Emergency Ward- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17
Medical Social Worker Service- - - - - - - - - - - - - - - - - - - - - 18
Medical Administrative Section - - - - - - - - - - - - - - - - - - - - - 19
Accounting Section - - - - - - - - - - - - - - - - - - - - - - - - -- - - - 20
All OPS Patients - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21
OPS LABORATORY - - - - - - - - - - - - - - - - - - - - - - - - - - - 22
CLIENT FEEDBACK FORM - - - - - - - - - - - - - - - - - - - - 23
The VMMC Citizens’ Charter Team - - - - - - - - - - - - - - - 24
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OUR MANDATE
The Veterans Memorial Medical Center by virtue of Public Law 865-80th U. S. Congress
and through various amendments and programs introduced
is tasked to provide the best medical care and treatment
to the veterans and their dependents.
OUR VISION
VMMC envisions to render premier medical services to the veterans and their dependents through a
comprehensive health care system characterized by excellence, dedication and commitment.
OUR MISSION
1.PATIENT CARE: To provide the best medical care and treatment to eligible veteran patients and their dependents.
2. EDUCATION AND TRAINING: To provide an integrated, comprehensive and progressive educational training program in the medical and allied fields not only among its staff and personnel but also residents, interns, and undergraduate students.
3.RESEARCH: To develop and muster research capabilities of the Medical Center by initiating, encouraging, and promoting basic and clinical research.
4. CIVIC ACTION AND OUTREACH PROGRAMS: To provide basic medical services to nearby communities and to support the civic action program of the national government.
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OUR SERVICE PLEDGE
We the officials and employees of the Veterans Memorial Medical Center do hereby pledge to render the best medical services primarily to the veterans, their dependents and the public with utmost care and concern, unconditional love, dedication and commitment, imbued with courtesy and professionalism.
All these we pledge because your wellness is our foremost concern for we acknowledge you as “the living heroes” of our land.
AVAILABILITY OF SERVICES
Administrative Services: Mondays to Fridays except Holidays 8:00 A.M. to 4:30 P.M. (No Noon break)
Outpatient Services: Mondays to Fridays except Holidays 8:00 A.M. to 4:30 P.M. (No Noon break)
Medical Services: 24 hours everyday 7 days a week
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NEW SERVICES AVAILABLE
Pain Clinic
Cancer Clinic
Nutrition Clinic Blood Bank
Diabetic Clinic Renal Dialysis Laryngeal Center
Cobalt Therapy CT Scan Magnetic Resonance Imaging (MRI)
Ultra Sound Gamma Camera
Bronchoscopy Gastroscopy
Colonoscopy
Laparoscopy Arthroscopy Yag and Argon Laser Ecumenical Chapel and Prayer Room
Provision of Available Maintenance Drugs and Medicines to Veterans and Veteran Dependents
Breast Feeding Program TB DOTS Mother – Baby Friendly Wellness Clinic
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GUIDELINES IN CONSULTATION
VETERANS AND VETERAN DEPENDENTS Present your valid ID (Veteran’s ID, PVAO Pensioner’s
ID, AFP Retiree’s ID or get your VMMC Patient ID - Green Card(For veterans) –Yellow Card (For veteran dependents)
Proceed to DFM&OPS Information Desk Clerk for your number and clinic assignment.
Give your number to the Nurse or Nursing Attendant In Charge in the clinic.
Wait until your name is called and seen by the assigned physician
If patient is for admission, physician directs patient to the Patients Control Unit (Ground Floor, Main building) for ward assignment.
If patient is not for admission, physician gives prescription and directs patient to OPS Pharmacy to get medicines.
NON-VETERAN PATIENTS Secure authority for consultation at the Office of the
Director Pay the consultation fee at the Cash Section
Proceed to the Office of the Head, Department of Family Medicine and Outpatient Service for consultation.
If patient is for admission, proceed to Medical Administrative Section (Ground Floor, Main Building).
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GUIDELINES IN ADMISSION OF PATIENTS
VETERANS AND VETERAN DEPENDENTS
Secure referral for admission from Outpatient Service Clinic Physician
Present referral for admission to the Chief, Medical Administrative Section (Ground Floor, Main Building).
Chief, MAS directs patient to Patients Control Unit for Admission
Admitting Clerk instruct patient to fill up Patient Information Sheet(PIS), Issues Admission Slip and assist patient to report to assigned ward.
NON-VETERAN PATIENTS
Secure authority for admission at the Office of the Director
Present authority for admission to the Chief, Medical Administrative Section(MAS)
Chief, MAS directs patient to Patients Control Unit
Admitting Clerk assists patient to report to assigned ward. If patient is on emergency case, admitting
clerk admits patient upon presentation of E-Ward Consultation Sheet.
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GUIDELINES IN THE DISCHARGE OF PATIENTS
VETERANS AND VETERAN DEPENDENTS
Secure patient’s Clearance Sheet from the Nurse Station
Proceed to Billing Unit for settlement of Hospital Bill For Philhealth Member/Dependent- Submit the
requirements to avail of benefits. Present the Clearance Sheet at the Nurse Station
Present the Clearance Sheet to the Guard at the Lobby.
NON-VETERAN PATIENTS
Secure patient’s Clearance Sheet from the Nurse Station
Proceed to Billing Unit for settlement of Hospital Bill For Philhealth Member/Dependent-Submit the
requirements to avail of Philhealth benefits For government employee- Secure certificate of
employment for the necessary discount. Secure Order of Payment
Proceed to Cash Section (Ground Floor) for Payment
Present Official Receipt to Billing Clerk Present the signed Clearance Sheet at the Nurse
Station Present Clearance Sheet to the Guard at the Lobby.
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WHO ARE ELIGIBLE TO APPLY FOR HOSPITALIZATION BENEFITS AT VMMC?
A. VETERANS – any person who fall under any of the following categories.
1. USAFFE veterans with wartime service 2. Recognized World War II guerillas in the Philippines
whose names appear in the US approved
reconstructed rooster of 1948. 3. Deserving Guerilla. 4. Members of the Philippine Expeditionary Forces t
Korea(PEFTOK) 5. Philippine Scouts who were in the service prior to October 6,1945. 6. New Philippine Scouts who were in the service prior to July 4, 1946 and other World War II veterans with approved claims at the Philippine Veterans Affairs Office. 7. Hukvets carried in the HUKBALAHAP Rooster under PD
1207 and with approved claims at PVAO. 8. Members of the Philippine Revolutionary Forces who
took up arms against the Spaniards and the Americans during the Philippine Revolution.
9. Members of the Philippine Civic Action Group (PHILCAG) to Vietnam.
10. Disabled veterans receiving disability compensation/pension under RA 6948.
11. Military Retiree who joined the AFP before May 26, 2007; who was honorably discharged/ separated with at least 6 years in military service.
12. Members of the Philippine Constabulary with at least 6 years cumulative active service; who was absorbed by the Philippine National Police in 1991 (now under the DILG). 13. Members of the Coast Guard Unit(PN) with at least 6 years cumulative active service; who later joined Philippine Coast
Guard (now under DOTC) who was honorably separated fro the service.
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14. Military Retiree with a minimum cumulative active service of 20 years ; who have joined the AFP after May 26, 2007 provided that he was honorably discharged (RA 9396).
B. VETERAN DEPENENTS 1. Spouse-legitimate wife/husband or unremarried widow/er of the aforementioned veteran. 2. Children-Legitimate, illegitimate, and/or legally adopted Unmarried child/ children below 18 years old of the aforementioned veteran; or legitimate,illegitimate and /or
legally adopted unmarried child/children children regardless of age who are physically/mentally incompetent/disabled before reaching the age of 18.
4. Parents-natural/adoptive parents or loco parentis of the aforementioned veteran, regardless of the veteran’s status.
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HOW TO APPLY FOR VMMC PATIENT ID
Applicant must bring documentary requirements as evidence of being a veteran or veteran dependent and two (2) pcs. recent 1x1 picture for veteran/dependent wife/parents, three (3) pcs recent 1x1 for dependent children.
Proceed to Medical Social Work Service, Outpatient Section Get a number from Medical Social Service Welfare
window and wait.
Enter the interview room when your number is called.(Only one companion is allowed)
Applicant with complete documents will be issued VMMC Hospital ID immediately and can already avail of medical benefits.
Applicant with incomplete documents will have to secure needed papers.
Applicant who lost his/her VMMC Hospital ID will have to submit the following:
Notarized Affidavit of Loss Valid PVAO Pensioners ID Valid AFP Retirees ID Government Issued ID One(1) latest 1x1 picture
“It is incumbent upon us to care for our noble patriots who, at the risk
of life and limb, braved the perils of combat to defend our nation.”
Pres. CORAZON C. AQUINO
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DOCUMENTS REQUIRED FOR VETERANS IN GETTING VMMC HOSPITALIZATION ID
WORLD WAR II (USAFFE, GUERILLA, OLD PHILIPPINES SCOUT)
VALID PVAO PENSIONER’S ID (WITH PHOTOCOPY) CERTIFICATE OF APPROVED CLAIM(PVAO) 3 (1X) NEW I.D. PICTURES PERSONAL APPEARANCE
POST WORLD WAR II
PEFTOK(KOREAN)/PHILCAG(VIETNAM) VALID STATEMENT OF MILITARY SERVICE FROM OTAG G.O/S.O 3 (1X) NEW I.D. PICTURES PERSONAL APPEARANCE
AFP RETIREE
VALID AFP RETIREE ID (WITH PHOTOCOPY) G.O/S.O (RET.ORDER) 3 (1X) NEW I.D. PICTURES PERSONAL APPEARANCE
AFP MEMBERS ENLISTED PRIOR TO MAY 26, 2007 WHO WERE HONORABLY DISCHARGED/SEPARATED/REVERTED/POSTH (AFTER 6 YEARS OF ACTIVE MILITARY SERVICE)
GOV’T ISSUED I.D AFP I.D (FOR CDD) (WITH PHOTOCOPY) CERTIFICATION FR. OTAG(NRD) G.O/S.O 3 (1X) NEW I.D. PICTURES PERSONAL APPEARANCE
AFP MEMBERS ENLISTED AFTER MAY 26, 2007 WHO HAVE AT LEAST 20 YEARS MILITARY SERVICE (RA 9396)
VALID AFP RET. ID. (WITH PHOTOCOPY) G.O/S.O (RET. ORDER/POSTH/CDD ORDER) 3 (1X) NEW I.D. PICTURES PERSONAL APPEARANCE
FORMER MEMBERS, PC, PN, PAF, PA ABSORBED BY PNP/TRANSFERRED TO PCG
VALID PN/PCG RETIREE’S I.D(WITH PHOTOCOPY) STATEMENT OF SERVICE FR. PNP/PCG CERTIFICATION FROM NRD, OTAG(GHD) G.O./S.O (RET. ORDER/POSTH.DISCH)
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3 (1X) NEW I.D. PICTURES ABSORPTION ORDER PERSONAL APPEARANCE
REMINDER: BRING AND PRESENT ORIGINAL AND PHOTOCOPIES OF DOCUMENTS AND 3 NEW(1X) I.D PICTURES TO THE VMMC SOCIAL SERVICES FOR CARD ISSUANCE FOR EMERGENCY CASES, PROCESSING OF I.D CARDS CAN BE DONE AT THE EMERGENCY WARD FOR CONFINED PATIENTS PROCESSING OF I.D CARD WILL BE DONE AT THE SOCIAL SERVICE MAIN OFFICE ROOM 228 SECOND FLOOR/ OR AT THE RESPECTIVE WARDS
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DOCUMENTS REQUIRED FOR VETERAN DEPENDENTS IN GETTING VMMC PATIENT ID (YELLOW CARD)
A. SPOUSE
VALID VMMC PATIENT’S I.D (GREEN CARD OF VETERAN OR SUPPORTING DOCUMENTS
CENOMAR OF VETERAN
VALID PVAO PENSIONER’S ID/AFP DEPENDENT I.D. AFP LEGAL BENEFICIARY I.D (WITH PHOTOCOPY)
MARRIAGE CONTRACT FROM LCR/NSO-ORIGINAL(WITH PHOTOCOPY)
3(1X1) NEW ID PICTURES
DEATH CERTIFICATE OF FIRST SPOUSE(ORIGINAL) (IF THE APPLICANT IS SECOND SPOUSE)
DECLARATION OF BENEFICIARIES (IF SURVIVING SPOUSE)
PERSONAL APPEARANCE B. CHILD/ CHILDREN
UNMARRIED CHILDREN BELOW 18 yrs. old
VALID ID/AFP RETIREE/S DEPENDENT I.D
(SCHOOL I.D)(WITH PHOTOCOPY)
BIRTH CERTIFICATE FROM LCR/NSO-ORIGINAL (WITH PHOTOCOPY)
3(1X1) NEW I.D PICTURES
PERSONAL APPEARANCE C. ADDITIONAL
MEDICAL CERTIFICATE(IF NEEDED) FOR PERMANENT DEPENDENTS
PUF-PENSIONER’S UPDATED FORM
PHILHEALTH(DECLARED AS BENEFICIARY)
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D. PARENTS
SUPPORTING DOCUMENTS OR GREEN CARD OF VETERAN
BIRTH CERTIFICATE OF VETERAN FROM NSO(ORIGINAL)(WITH PHOTOCOPY)
ANY VAILD GOVERNMENT ISSUED ID WITH PHOTOCOPY
3(1X1) NEW I.D PICTURES
PERSONAL APPEARANCE OTHERS
CHANGE /RENEWAL OF CARD
SURRENDER OLD GREEN/YELLOW CARD
2(1X1) NEW I.D PICTURES
PERSONAL APPEARANCE REPLACEMENT OF LOST CARD
AFFIDAVIT OF LOSS
2(1X1) NEW I.D PICTURES
PERSONAL APPEARANCE
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LOCATION: OUTPATIENT COMPLEX
Schedule of Availability of Service:
Monday – Friday: 8:00 a.m. -4:30 p.m.
Who may avail of the Service: VETERANS and VETERAN DEPENDENTS
How to avail of the Service:
What are the Requirements:
Valid VMMC Patient’s ID Card
Duration: 10 minutes minimum: 65 minutes maximum
STEP APPLICANT / CLIENT SERVICE PROVIDER DURATION OF
ACTIVITY (Under normal circumstances)
PERSON IN CHARGE
FEES FORM
1 Present valid VMMC ID to Clerk At the Information Counter. Get priority number.
Verify ID and give priority number and advice patient to proceed to specified clinic.
5 minutes
Information Clerk
None
2 Proceed to waiting area of designated clinic and wait for your name to be called.
Locate medical chart and bring it to the specified clinic.
10 minutes
Records Clerk
3 Proceed to assigned doctor for consultation/treatment
Take history and vital signs Examine, diagnose, treat patient
10 minutes 20 minutes
Nurse/Physician Doctor
4 Proceed to Pharmacy for Prescibed medicines or to specified departments/clinics for diagnostic procedures
Dispense medicines or Do the required procedures
20 minutes
Pharmacist or Concerned department/clinic
END OF TRANSACTION
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LOCATION: EMERGENCY WARD
Schedule of Availability of Service:
MONDAY – SUNDAY : 24/7
How to avail of the Service:
Who may avail of the Service: EMERGENCY CASES
What are the requirements: VALID VMMC PATIENT’S ID CARD
Duration: 4 HOURS
Step PATIENT Service Provider Duration of Activity Person In Charge Fees Form
1. Triage area:
Category 1
(Immediately life-threatening)
Nurse and Doctor Immediate and
simultaneous assessment
and treatment
Nurse and Doctor
None EWARD Chart
Category 2 ( Imminently life threatening or Important time-critical treatment or very severe pain)
Nurse and Doctor
Assessment and treatment with 10 minutes
Nurse and Doctor
EWARD Chart
Category 3
( Potentially Life threatening or
Situational Urgency or Human
Practice mandates the relief of severe
discomfort or distress within thiry
minutes
Nurse and Doctor
Assessment and treatment with 30 minutes
Nurse and Doctor
EWARD Chart
Category 4 ( Potentially serious or Situational
Urgency or Significant complexity or
severity or distress within one hur)
Nurse and Doctor
Assessment and treatment with 60 minutes
Nurse and Doctor
EWARD Chart
Category 5
(Less Urgent or Clinico-
administrative problems) Nurse and Doctor
Nurse and Doctor
EWARD Chart
2. Fill out charts and make laboratory
and diagnostic requests, carry out
doctors orders
Nurse, Doctor, Medical
Technician, Radiology
Technician 10 minutes Nurse and Doctor
EW Chart
3.
Follow up results
Nurse and Doctor After1 hour request Nurse and Doctor
Lab and radiology forms
4.
Disposition of patients
Nurse and Doctor 1 hour Nurse and Doctor
EWARD Chart Transfer
Forms
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LOCATION: MEDICAL SOCIAL WORK SERVICE-DFM OPS
Schedule of Availability of Service: Monday –Friday: 8:00 a.m. -4:40 p.m.
How to avail of the Service:
Who may avail of the service: RP VETERANS AND THEIR DEPENDENTS
What are the requirements: Documentary evidences as proof of being a veteran or veteran dependent
Recent 1x1 picture (3 copies)
Duration: 40 minutes
Step Applicant/Client Service Provider Duration of Activity (Under Normal
Circumstances)
Person In Charge Fees Form
1
Get a number from the MSWS window. Prepare documents while waiting for your turn.
Social Welfare Assistant
None
2
When number is called, present complete requirements.
Validate documents and interview applicant if eligible
1 5 minutes
Social Worker/Social Welfare Assistant
Application for
Hospitalization
Benefits Form
3
Sign Interview form. Have picture taken
Prepares VMMC Patient ID and Cardex. Take digital picture of applicant
10 minutes
Social Worker/Social Welfare Assistant
4
Sign ID Card and Cardex Affix Thumb Mark
Assists Applicant
5 minutes
Social Worker/Social Welfare Assistant
Cardex
5
Listen to instruction and seek clarification
Orients veteran/dependent Re: Hospitalization Benefits
10 minutes Social Worker/Social Welfare Assistant
6
Receive VMMC Patient ID reRRe
Release ID R
Social Worker/Social Welfare Assistant
Soo SSooc oc
7
Encode data at MEDIX
Social Worker/Social Welfare Assistant
END OF TRANSACTION
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LOCATION: MEDICAL ADMINISTRATIVE SECTION (MAS)
REGULAR ADMISSION
Schedule of Availability of Service: Monday –
Friday: 8:00 a.m. -6:00 p.m. Saturday/Holiday: 8:00
a.m. -4:30 p.m.
How to avail of the Service:
Who May Avail of the Service: RP VETERAN
AND VETERAN DEPENDENTS What are the requirements:
Valid VMMC Patient’s ID,Member Data Record(Philhealth MDR) (for non
veteran)
Duration: 50 minutes
Step
Applicant/Client
Service Provider Duration of
Activity (Under Normal
Circumstances)
Person In Charge
Fees
Form
1
Present valid patient’s ID card and referral for admission from OPD clinic physician and Emergency Ward.
Receive referral and instruct patient to properly fill up Patient Information Sheet (PIS)
5 minutes
Admitting Clerk
None
Patient’s Information Sheet(PIS)
2
Fill up Patient Information Sheet (PIS)
Check accuracy of the Patient Information Sheet. Encode PIS and generate admission slip.
10 minutes
Admitting Clerk
Admission Slip Form
3
Assign service, ward and bed to patient
10 minutes
Admitting Clerk
4
Read and sign the Proper Waste SegregationForm and Patients Rights and Obligation
Instruct patient to read and sign the Proper Waste Segregation Form and Patient’s Rights and Obligation
5 minutes
Admitting Clerk
Appropriate
VMMC Form
5 Read and sign the Financial
Agreement Form
Issue and instruct civilian patients to read and sign the Financial Agreement Form
5 minutes
Admitting Clerk
Appropriate
VMMC Form
6
Issue Patient’s Philhealth Form and
instruct patient to properly fill up said
form and submit the same to Accounting
Section for further evaluation
5 minutes
Admitting Clerk
Philhealth Form
7
Proceed to assigned ward
Accompany/ assist patient to assigned
ward 10 minutes
Nursing Attendant
END OF TRANSACTION
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ALL DFM-OPS PATIENTS
IMPORTANT REMINDERS: (MGA MAHALAGANG PAALALA)
ALL LABORATORY CONCERNS ARE ENTERTAINED AT THE OPD LABORATORY LOCATED AT THE DFM-OPS COMPLEX (Lahat ng Pangangailangan hinggil sa Laboratoryo ay ilapit sa OPS Laboratory na matatagpuan sa DFM-OPS Building)
WE WILL BE GLAD TO ASSIST YOU FOR THE FOLLOWING LABORATORY SERVICES: (Malugod po namin kayong tutulungan sa mga sumusunod na serbisyo ng LABORATORYO)
BLOOD EXTRACTION Pagpapakuha ng Dugo
RECEIVING OF SPECIMENS Pagtanggap ng Specimens
SCHEDULING OF LABORATORY TEST REQUESTS Pag-tatakda ng Requests
Department of Pathology
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OPS LABORATORY BLOOD EXTRACTION RECEIVING OF SPECIMEN
SCHEDULING OF LABORATORY REQUESTS
SCHEDULE OF SERVICES SERVICES Days and Time BLOOD EXTRACTION-Monday to Friday except Holidays Pagpakuha ng Dugo- Lunes hanggang Biyernes maliban pag Pista Opisyal
7AM-11AM: Fasting Blood
7AM-2:30PM: Non Fasting
7AM-3:00PM: Immunology RECEIVING OF SPECIMEN- Monday to Friday except Holidays Pagtanggap ng Specimen-Lunes hanggang Biyernes maliban Pista Opisyal
7AM-4:00PM Urine Stool Sputum
SCHEDULING OF REQUESTS-Monday to Friday except Holidays Pag iskedyul ng Request – Lunes hanggang Biyernes maliban Pista Opisyal 7AM-4:30PM
REQUIREMENTS FOR LABORATORY TRANSACTIONS Mga Dapat Dalhin Bago Pumunta ng Laboratoryo 1. All laboratory request forms shall only be honored from an authorized
physician of VMMC, duly signed 2. All laboratory requests shall be encoded in the computer using the Hospital
Information System (HIS) by their requesting physician or nurse on duty, Written in official lab request form of the hospital.
* For Laboratory request forms coming from other facilities/institution/hospitals, patients are advised to a new laboratory request from the clinics. 3. Special lab test like PSA, HBA1c etc. shall be countersigned by the Head,
Asst. Head of DFM-OPS. 4. For lab request encoded by the physician in the computer, all patients are
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advised to proceed to DFM-OPS Satellite Lab to print their official request form. For written official lab req. forms, examinations desired should be clearly checked (original & duplicate copies of the lab. request form) 5. Official Veterans ID shall be presented for patient’s demographic profile
( Patient’s full name/DOB/ID #/ Category) 6. All Lab request for civilian patients shall be accepted after paying the
corresponding fees. 7. All lab request forms of indigent patients must present necessary
documents coming from the DSWD or VMMC for verification of their status.
IMPORTANT REMINDERS TO OPD PATIENTS Mga Mahalagang Paalala sa Mga Pasyente sa OPS 1. Releasing of Lab Results: Routine Rest—2 working days
Immunology Test/Special Test—1 week(7 working days)-PSA,Anti HBS, HBsAy,Anti HCV,FT3,FT4,TSH, Thyroglobulin, CEA, Calcium etc.
AFB– 2 working days Culture & Sensitivity– 1 week(7 working days) PCR analysis—1 month Official Laboratory Test Results are automatically released/ forwarded to the Clinics where you are scheduled for Check-up. Ang mga Resulta ng inyong Lab Tests ay pinapadala sa mga Klinika kung saan kayo ay naka-iskedyul bumalik. Mangyari lamang po na tayo ay sumunod sa ating mga patakaran upang maiwasan ang hindi pagkakaunawaan. MARAMING SALAMAT PO! Department of Pathology
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CLIENT FEEDBACK FORM
Upang lalo pang mapabuti ang aming serbisyo, nais naming malaman ang
inyong opinion at kuro-kuro. Mangyari lamang na sagutan ang ilang
katanungan tungkol sa aming serbisyo at ihulog ito sa Suggestion Box o kaya
ibigay sa Public Assistance Desk.
NAME (Pangalan)______________________________
ADDRESS (Tirahan)______________________________
PHONE NUMBER ______________________
E-MAIL ADDRESS _________________________
Office Transacted Business with(Opisinang Binisita)
____________________________________________________________
______________________________________________
What is your comment?(Ano po and inyong papuri o reklamo?)
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________
What would you like us to do? (Ano po ang gusto ninyong gawin
namin?______________________________________________________
____________________________________________________________
____________________________________________________________
__________________________
SIGNATURE (Lagda) ________________________
DATE (Petsa)____________________________
WOULD YOU LIKE A WRITTEN REPLY? (Nais ninyo po ba ng sagot na
nakasulat? ___YES (OO) ___NO (Hindi)
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The VMMC Citizens’ Charter Team
MRS. DOLORES M. GERONIMO Team Leader
MS. FLORDELIZA M. BAUTISTA
Deputy Team Leader MS.IDA BELEY
MS. HELEN G. COCSON DR. BALTAZAR A. VILLARAZA
DR. ELOISA S. DE GUIA DR. GABRIEL T. ESPINOSA
MYRA D. VICTOLERO MR. JUANITO S.MONTEFALCON
Members
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VETERANS MEMORIAL MEDICAL CENTER
North Avenue, Diliman, Quezon City Date Established: November 20, 1955
Telephone: 927-64-26 to 45
Fax No. 920-24-87 Hotline: 927-64-26 local 1511
Website: www.vmmc.gov.ph
E-mail: [email protected]