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CITIZEN’S CHARTER

Department of Justice

OFFICE OF THE CITY PROSECUTOR

Naga City

CITIZENS CHARTER

VISION

A Just and peaceful society anchored on the principles of transparency, accountability, fairness and truth

MISSION

Towards an effective, efficient and equitable administration of Justice

I. Brief information about the agency

II. Service Pledge

III. Service Matrix

Service applied For Who may avail

Documentary Requirements

Detailed Steps and duration

Maximum Processing Time

Processing Fee in Php

Person in Charge Position Unit, division

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I. FILING OF CRIMINAL COMPLAINTS FOR PRELIMINARY INVESTIGATION AND INQUEST

Police, NBI, and other law enforcement agencies, offended party

Complaint Affidavit, Affidavit of Witness, Police Blotter if any, and any other Relevant document necessary for the crime complained of such and Medical Certificate if the crime complained of is Physical Injuries. 7 copies each. Each additional respondent requires an additional set of copy. Every Additional crime complained of requires an additional set of 3 copies.

1. Present for assessment the complaint affidavit and all the supporting documents (2 minutes)

5 minutes Free Receiving Clerk/ Receiving/docketing Section

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2. Fill out the Investigation Data From and the OCP-Naga City Records Checklist, Route and Case Status if the complaint documents are complete (5 Minutes)

10 minutes

Free Receiving Clerk/ Receiving/docketing Section

3. Proceed to Prosecutor on Duty for Administration of Oath on the affidavits. The affidavits are explained to the Client (5-30 minutes)

60 minutes

Free Receiving Clerk/ Receiving/docketing Section

4. Submit the Subscribed Complaint with all its supporting documents (5 minutes)

30 minutes

Free Receiving Clerk/ Receiving/docketing Section

5. Receipt of the Receiving Staff of the documents and assign the NPS docket

30 minutes

Free Receiving Clerk/ Receiving/docketing Section

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(5 minutes) 6. The assigned

staff shall provide the complainant or the law enforcer with a copy of a duly stamped/received copy with the assigned docket number. (5 minutes)

15 minutes

Free Receiving Clerk/ Receiving/docketing Section

II. ISSUANCE OF PROSECUTOR’S CLEARANCE

Requesting Party.

Personal Appearance, Police Clearance Valid Identification with Picture Documentary Stamp Community Tax Certificate

1. Proceed to the Duty Public Assistance Desk Officer and Present the required documents.

Receiving Clerk

2. Fill up assessment form

Evaluation Officer

3. Pay the required fees

Php 50 (Provincial Government Fees Local Employment P50.00

Foreign

Collecting Officer

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Employment P100.00 Foreign Travel P200.00 Firearm License Php1,000.00 Permit to Carry Php 500.00 Business Permit Php300.00 Retirement/ Resignation Php100.00 (DOJ Memo No. 060

4. Proceed to Encoding Staff and present the Official receipt

Assistant of the Record’s Officer

5. The Encoding Staff encodes the

Records Officer

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Prosecutor’s Clearance and gives to the Records Officer the document for signature

6. The Records Officer signs the document gives a copy to the client

Records Officer

7. Client signs the Clearance Logbook

Receiving Clerk

III. ADMINISTRATION OF OATH

The affiant himself

Personal Appearance Valid Identification Card with name and signature The document to be subscribed and sworn to.

1. Proceed to the Receiving Clerk and Present the document/s which require/s administration of oath

2 minutes Free Receiving Staff

2. The Client is referred to the Duty Prosecutor for the Administration of oath

2 Minutes Receiving Staff

3. The Duty Prosecutor shall administer the oath and explain to the client the

10-30 Minutes

Duty Prosecutor

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oath and the content of the document/s

4. The Document subscribed and sworn to is given back to the receiving staff for the imposition of dry seal

2 Minutes Recording Staff

5. The Recording Staff gives back to the Client the document

2 Minutes Recoding Staff

IV. LEGAS ASSISTANCE/ DOJ ACTION CENTER/ CONSULTATION/ ASSISTANCE

Any person Personal Appearance Valid Identification Card with name and signature

1. Proceed to the Public Assistance Desk and state the nature of the legal assistance/services the client wishes to avail of and provides him/her with the DOJAC Form

5 minutes Receiving staff

2. The Client fills out the DOJAC Form and gives the same to the Designated Staff

2 Minutes Free Receiving staff

3. The Designated Staff refers the

30-60 Minutes

Free Duty Prosecutor

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Client to the Duty Prosecutor

Depending on the nature of the case

V. RECEIVING OF DOCUMENTS

Any person The documents to be received.

1. Proceed to the Receiving Clerk and provide him/her with a copy of the document the client wishes to furnish the Office

5 minutes Free Receiving Clerk

2. The Receiving Clerk Stamps the Document with the Office Received Stamp, indicates the time and date of receipt, and puts his or her signature.

2-5 Minutes Free Receiving Clerk

3. The Receiving Clerk retains as much as many copies the Office needs and provide the Client with his or her own received copy.

2 minutes Receiving Clerk

V. DOCUMENTATION (ISSUANCE OF

The complainant

The documents to be certified

1. Proceed to the Public Assistance

5 minutes None Designated Staff

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CERTIFIED TRUE COPIES OF RESOLUTIONS/ ORDERS/ AND OTHER RELATED DOCUMENTS)

Respondent Counsel on record Duly authorized representative in writing,

Desk Duty Officer and state the service/s the client wants to avail of.

2. The Client is referred to the Records Officer

1 Minute None Designated Staff

3. The Client if he/she already has a copy of the document to be certified shows the same to the Records Officer

2 minutes None Records Officer

4. The Records Officer checks the authenticity of the Document

2 minutes None Records Officer

5. The Records Officer refers the Client to the Collection Officer for the payment of legal fees

1 minute None Records Officer

6. The Client pays the collection officer the cost of the documentation

Php 75.00 + 2.00 per page in

Collection Officer

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and is issued an Official Receipt

excess of three pages

7. The Client shows the Records Officer the Official Receipt

1 minute None Records Officer

8. The Records Officer stamps, certifies and signs the document

2-10 minutes depending on the volume of the document/s

None Records Officer

9. The Document is released to the Client

1 minute None Records Officer

VI. FOLLOW-UP OF CASES The complainant Respondent Counsel on record Duly authorized representative in writing

Personal Appearance Counsel on Record Duly Authorized Representative Valid Identification

1. Proceed to the Public Assistance Desk Duty Officer and state the service/s the client wants to avail of.

2 Minute None Public Assistance Duty Desk Officer

2. The Client is referred to the Records Officer

1 Minute Public Assistance Duty Desk Officer

3. The Records Officer informs the Client the status of

2 minutes Records Officer

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the case inquired of

VII. RECEIVING OF ADMINISTRATIVE COMPLAINTS

The complainant Respondent Counsel on record Duly authorized representative in writing

The full name and address of the complainant The full name and address of the person complained of as well as the position and place of station A narration of the relevant and material facts substantiating the act or offense complained of Certified True copies of documentary evidence and affidavit of witnesses, if any A certification or statement of non-forum

1. Proceed to the Receiving Staff and provide copy/ies of the administrative Complaint

2-5 minutes Receiving Staff

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shopping (rule II, Section 8 of the Uniform Rules on Administrative Cases in the Civil Service)

2. The Receiving Staff provides the client a copy of the received complaint

1 minute

3. The Receiving Staff forwards the administrative complaint to the Administrative officer

1 Minute Receiving Staff

4. The Administrative Officer submits the Administrative Complaint to Internal Affairs within 24 hours

1-24 hours Administrative Officer

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VI. Contact Information of Office/ Agency

NATIONAL PROSECUTION SERVICE CITY PROSECUTION OFFICE

Apo drive, Hall of Justice

NAGA CITY, CAMARINES SUR

(054)205-5400

ocpnaga@gmail.com

VII. Procedure for filing of complaints

Proceed to the Public Assistance Desk and directly report any complaint on the service/transaction

Contact government compliant hotline “8888”

Prepared by:

PERRY BOY N. SOLANO

Acting Administrative Officer IV

Approved by

RUVI JEAN VILLAGOMEZ-CARIŇO

CITY PROSECUTOR