Citizen Happiness Workshop Part 1: Happiness Defined

75
The Quest for Citizen Happiness possibilities for government and business in the 2.0 era part 1 of 2
  • date post

    17-Oct-2014
  • Category

    Technology

  • view

    16.489
  • download

    3

description

Part one of two of the workshop we gave at Web Directions North in Vancouver, January 28, 2008.

Transcript of Citizen Happiness Workshop Part 1: Happiness Defined

Page 1: Citizen Happiness Workshop Part 1: Happiness Defined

The Quest for Citizen Happiness possibilities for government and business in the 2.0 era

part 1 of 2

Page 2: Citizen Happiness Workshop Part 1: Happiness Defined

in two parts:

•why happiness?

•the building blocks of citizen happiness

Page 3: Citizen Happiness Workshop Part 1: Happiness Defined

in two three parts:

•why happiness?

•lunch!

•the building blocks of citizen happiness

Page 4: Citizen Happiness Workshop Part 1: Happiness Defined

who the heck are we?

Page 5: Citizen Happiness Workshop Part 1: Happiness Defined

tara huntaka missrogue

• canadian living and working in san francisco

• blogging for 5 years

• online/community marketing 8+ years

• author: how to be a social capitalist, winning with the currency of online communities. due out in fall 2008 with crown publishing/random house

Page 6: Citizen Happiness Workshop Part 1: Happiness Defined

chris messinaaka factoryjoe

• involved in several open source communities for the past 4 yrs (drupal/civic space, spreadfirefox, flock, songbird)

• blogging for 4 years

• trained in interaction design

• community leader on open standards projects such as oauth, openid, microformats and diso.

Page 7: Citizen Happiness Workshop Part 1: Happiness Defined

we runcitizen agency

• we work with companies to help them build connections to their customer communities

• we advise government services organizations in the US and New Zealand how to employ web 2.0 technologies and practices effectively

• we work with web communities, open source projects and standards groups to make the web a nicer place

Page 8: Citizen Happiness Workshop Part 1: Happiness Defined

exercise: and who are you?

btw, when this dude appears,it means that we have a discussion,

but you should feel free to askquestions along the way...

Page 9: Citizen Happiness Workshop Part 1: Happiness Defined

why happiness?

Page 10: Citizen Happiness Workshop Part 1: Happiness Defined

welcome to the ‘me’ era

Page 11: Citizen Happiness Workshop Part 1: Happiness Defined

play 60 minutes video

Page 12: Citizen Happiness Workshop Part 1: Happiness Defined

video by: dr. michael weschhttp://mediatedcultures.net“a vision of students today”

a more positive look at the ‘me’ generation

Page 13: Citizen Happiness Workshop Part 1: Happiness Defined

but it’s not just the millennials...

Page 14: Citizen Happiness Workshop Part 1: Happiness Defined

...every ‘generation’ seems to be searching for happiness...

Page 15: Citizen Happiness Workshop Part 1: Happiness Defined

pampering and relaxing

Page 16: Citizen Happiness Workshop Part 1: Happiness Defined

leisure time and hobbies

Page 17: Citizen Happiness Workshop Part 1: Happiness Defined

work/life balance

Page 18: Citizen Happiness Workshop Part 1: Happiness Defined

world travel and adventure

Page 19: Citizen Happiness Workshop Part 1: Happiness Defined

health and fitness

Page 20: Citizen Happiness Workshop Part 1: Happiness Defined

books

Page 21: Citizen Happiness Workshop Part 1: Happiness Defined

movies

what movieisn’t aboutthe search

for happiness?

Page 22: Citizen Happiness Workshop Part 1: Happiness Defined

happiness is a multi-billion dollar industry

Page 23: Citizen Happiness Workshop Part 1: Happiness Defined

people are very conscious of every decision they make towards becoming happier

Page 24: Citizen Happiness Workshop Part 1: Happiness Defined

exercise: what do you consciously do to make yourself happy? how often do you prioritize your happiness?

Page 25: Citizen Happiness Workshop Part 1: Happiness Defined

how does government and business fit into this need to find happiness?

Page 26: Citizen Happiness Workshop Part 1: Happiness Defined

exercise: name a time when government or business delivered happiness?

Page 27: Citizen Happiness Workshop Part 1: Happiness Defined

the sad truth is...

Page 28: Citizen Happiness Workshop Part 1: Happiness Defined

while this is how corporations see themselves.

Page 29: Citizen Happiness Workshop Part 1: Happiness Defined

this is how people talk about them.

Page 30: Citizen Happiness Workshop Part 1: Happiness Defined

and government?

Page 31: Citizen Happiness Workshop Part 1: Happiness Defined

instead of feeling like we are part of this...

Page 32: Citizen Happiness Workshop Part 1: Happiness Defined

...we feel like we are under this.

Page 33: Citizen Happiness Workshop Part 1: Happiness Defined

the craziest part of all of this is that

Page 34: Citizen Happiness Workshop Part 1: Happiness Defined

businesses andgov’ts are

made up ofpeople.

Page 35: Citizen Happiness Workshop Part 1: Happiness Defined

people who, like everyone else, are pursuing their own happiness...

Page 36: Citizen Happiness Workshop Part 1: Happiness Defined

exercise: write down the names of 5 people who you work with. List the things that make them happy.

Page 37: Citizen Happiness Workshop Part 1: Happiness Defined

so, what is enabled through focusing on citizen happiness?

Page 38: Citizen Happiness Workshop Part 1: Happiness Defined

happiness leads to

• work efficiency

• increased life expectancy

• higher productivity

• raised confidence

• more reproduction

• deeper cooperation

• more job satisfaction

• improved work ethic

• reduced stress and anxiety

• higher levels of trust

• more forgiveness

• increased openness

inspired by: Happiness Hypothesis by Jonathan Haidt

Page 39: Citizen Happiness Workshop Part 1: Happiness Defined

exercise: how do you think happiness could benefit your customers/consituents? do you think this could benefit your business? how?

Page 40: Citizen Happiness Workshop Part 1: Happiness Defined

so, then, what makes people happy?

Page 41: Citizen Happiness Workshop Part 1: Happiness Defined

exercise: what makes you happy? what do you think are the things that make people happy?

Page 42: Citizen Happiness Workshop Part 1: Happiness Defined

what makes people happy?

•autonomy (feeling that your activities are self-chosen and self-endorsed)

•competence (feeling that you are effective in your activities)

•relatedness (feeling a sense of closeness with others)

•self-esteem (set-point, or the person’s natural propensity to happiness)

from the Journal of Personality and Social Psychology, published by the American Psychological Association (APA).

Page 43: Citizen Happiness Workshop Part 1: Happiness Defined

autonomy

Page 44: Citizen Happiness Workshop Part 1: Happiness Defined

autonomy includes:

•feeling in control of one’s surroundings

•understanding one’s own resilience

•feeling of agency

•empowerment

Page 45: Citizen Happiness Workshop Part 1: Happiness Defined

exercise: list 5 ways you can create autonomy for your customers or constituents.

Page 46: Citizen Happiness Workshop Part 1: Happiness Defined

competence

Page 47: Citizen Happiness Workshop Part 1: Happiness Defined

competence includes:

•confidence in one’s abilities/knowing one’s strength’s

•feedback from others on one’s performance

•learning and growing skills

•self-actualization

•doing meaningful work

•getting into flow

Page 48: Citizen Happiness Workshop Part 1: Happiness Defined

exercise: list 5 ways in which you can help employees and/or customers feel more competent.

Page 49: Citizen Happiness Workshop Part 1: Happiness Defined

relatedness

Page 50: Citizen Happiness Workshop Part 1: Happiness Defined

relatedness includes:

•interacting with others

•connecting with people and connecting people

•giving to others/being generous

•feeling loved

•emotional security

•acknowledgement and support (mentorship)

Page 51: Citizen Happiness Workshop Part 1: Happiness Defined

exercise: list 5 things that you can do to promote relatedness between your customers/constituents.

Page 52: Citizen Happiness Workshop Part 1: Happiness Defined

self-esteem

Page 53: Citizen Happiness Workshop Part 1: Happiness Defined

self-esteem includes:

•your ‘set-point’ or natural (genetic) confidence level

•something you can work on through cognitive behavioral therapy, meditation or medications

•not influenced from the outside world, but apparent when triggered by events from the outside world

Page 54: Citizen Happiness Workshop Part 1: Happiness Defined

what are the barriers to happiness?

Page 55: Citizen Happiness Workshop Part 1: Happiness Defined

exercise: name the barriers to happiness in today’s world. What are your personal barriers and what are general barriers?

Page 56: Citizen Happiness Workshop Part 1: Happiness Defined

barriers to happiness

• fear (anxiety of failure, ignorance, mistrust)

•confusion (noise, paradox of choice, lack of good information)

• loneliness (isolation, disconnection from others)

• lack of control (feeling of loss of control over one’s life and surroundings, secrecy, loss of agency)

•struggle for survival (basic needs not met)

Page 57: Citizen Happiness Workshop Part 1: Happiness Defined

fear

Page 58: Citizen Happiness Workshop Part 1: Happiness Defined

contributors to fear

•ignorance

•misinformation

•insecurity

•inexperience

•fear-mongering

•mistrust

Page 59: Citizen Happiness Workshop Part 1: Happiness Defined

pew internet research noted that the majority of people ages 50+ who are not online are not online because of the scary stories they hear.

Page 60: Citizen Happiness Workshop Part 1: Happiness Defined

confusion

Page 61: Citizen Happiness Workshop Part 1: Happiness Defined

what leads to confusion

•paradox of choice

•noise ratio

•lack of clear information

•secretiveness

•half-truths

Page 62: Citizen Happiness Workshop Part 1: Happiness Defined

loneliness

Page 63: Citizen Happiness Workshop Part 1: Happiness Defined

what causes loneliness

•isolation

•distrust of others

•fear of rejection

•lack of acceptance

•insecurity

Page 64: Citizen Happiness Workshop Part 1: Happiness Defined

lack of control

Page 65: Citizen Happiness Workshop Part 1: Happiness Defined

what leads to lack of control

•loss of control over the circumstances of one’s life

•loss of agency

•withheld information

•secrecy

•uncontrollable circumstances

Page 66: Citizen Happiness Workshop Part 1: Happiness Defined

struggle for survival

Page 67: Citizen Happiness Workshop Part 1: Happiness Defined

remember maslow’s hierarchy of needs

Page 68: Citizen Happiness Workshop Part 1: Happiness Defined

you can’t

get here

without all of these being taken

care of

Page 69: Citizen Happiness Workshop Part 1: Happiness Defined

how does all this relate to business and gov’t?

Page 70: Citizen Happiness Workshop Part 1: Happiness Defined

in order to be an agent of happiness, you need to either create the environment for it or you have to intervene in the barriers...

Page 71: Citizen Happiness Workshop Part 1: Happiness Defined

okay, but what does this have to do with web 2.0?

Page 72: Citizen Happiness Workshop Part 1: Happiness Defined

...after lunch we will make the connection and tell you what to do with it...

Page 73: Citizen Happiness Workshop Part 1: Happiness Defined

http://www.slideshare.net/missrogue

Page 74: Citizen Happiness Workshop Part 1: Happiness Defined

About those rockin’ images• Many of them are purchased from iStockPhoto.com (yay! iStockPhoto is an

awesome Canadian company!)

• Except for:

• book covers, movie posters (from Amazon.com)

• And the Flickr photos used from:

• Starbucks Cup: http://www.flickr.com/photos/mjb/118418786/

• Starbucks Globalism: http://www.flickr.com/photos/thorinside/55362248/

Page 75: Citizen Happiness Workshop Part 1: Happiness Defined

Tara [email protected]

415.694.1951skype: tarahunt747

Chris [email protected]

412.225.1051skype: factoryjoe

www.citizenagency.comwww.horsepigcow.com (tara)

www.factoryjoe.com/blog (chris)