Citizen Driven Innovation (Helsinki Edition)
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Transcript of Citizen Driven Innovation (Helsinki Edition)
8/14/2019 Citizen Driven Innovation (Helsinki Edition)
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8/14/2019 Citizen Driven Innovation (Helsinki Edition)
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Peter Corbett @corbett3000
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Smarter
BetterFaster
Cheaper
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Idea Sourcing
Citizen Driven
&
Needs Matching
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Starting Point
Let’s start with what we learned through theprocess of creating and running Apps for
Democracy for Vivek Kundra and the Officeof the Chief Technology Officer of DC
An Innovation Contest
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Vivek Kundra, CTO of DC needed a way to make DC’sopen Data Catalog useful for citizens, visitors, businesses
and government employees.
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The Old Way
Few million bucksCouple years
Crappy product
you know...the way it’s done now
1.0
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The New Way
Open Data/Source+
Citizen Talent +
Fame and Fortune=
?
2.0
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The New Way
Proposal in 2 daysPurchase order in 3 weeks
Campaign launched in 6 days
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Two RulesUse a DC.gov Data Feed
Release Your App Open Source
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DC Data Catalog
http://data.octo.dc.gov
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Fame and Fortune
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Results
47 web, iphone, & facebook apps$2,600,000+ EST Value$50,000 in cost
+5000% ROI
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* Marinas near you* Libraries near you* Gas stations near you* Banks near you* Hotels near you* Construction projects near you
* Embassies near you* Places of worship near you* Vacant properties near you* Building permits pulled near you* Crime alerts near you
* Post offices near you* Housing code violations near you* Police stations near you
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1. Open Data2. Gov Sponsorship3. Contest Framework4. Launch and Run5. Award
Apps for Democracy worked well, but...
...There seem to be some missing pieces
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2. Open Data3. Gov Sponsorship
4. Contest Framework5. Launch and Run6. Award
This is the Cradle to Grave Framework for Citizen Driven Innovation in Government IT
Let’s focus on #1 now...and get it right!
1. Problem Sourcing
7. Absorption by Gov8. Commercialization
Th D ti A l
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The Dating AnalogyOur discussion quickly caught fire when I proposed thinking of this
platform in terms of a dating site.
Users with needs (males) register and complete a detailed profileexplaining their needs.
Users who are providers (females) register and complete a detailedprofile explaining what they can provide.
A dating site style algorithm matches those with needs to those whocan satisfy those needs in the most efficient manner (those close-bygeographically, those not servicing other needs etc.).
Those in current relationships are ‘married’ and no longer subject tomatching. Once a need is satisfied, their divorce results in a return tothe needs/provider pool - needs my be removed from the system at that time if an on going engagement isn’t required for that need and it has been fully satisfied.
S i l C it l A l ti
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Social Capital AccumulationAs providers satisfy needs, they accumulate social capital in the formof reputation points (like ebay). The simplest social analytic tracked is
how many hours the provider has spent investing in their communityor country. Multiply the hours by the market price for the service - asdetermined by the community of providers (aka sellers). Example:
Peter Corbett has contributed 1000 hours to building free technologysolutions for non-profits in Washington DC in 2008. The market price
for these services is typically $125/hr - therefore Peter has invested$125,000 of his time in bettering his community. He is the #1community contributor for the technology category of service in DC.
Having social capital accumulate and be displayed publicly is A VERY
STRONG incentive to participate in and of itself.
Additional incentives like being eligible for grants after a certain levelof community investment would also be a strong motivating factor.NEEDS users satisfied during the process could serve as a communitydriven checks and balances system for authenticating actualcommunity investment and the quality of it.
Id C ll ti
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Idea CollectionThere are hundreds of ways to conduct idea sourcing - ranging fromconducting buzz monitoring on the web, to conducting email surveys, to
creating elegant idea submission platforms.
During the session I hit on what may be an elegant solution.
1. Start with Google Voice - create a phone number for people to call in andleave a voicemail of their idea or problem and at the same time key in their
zip code for geo-tagging purposes. (http://www.google.com/voice)
2. Google Voice translates the audio to text.
3. Google performs a bit of semantic analysis and creates a few tags
4. Machine translation is not perfect, so this text should be moderated,publish and the translation should be edited by the crowd. The tags shouldalso be edited by the crowd simultaneously.
M t hi
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Matching
5. These idea/problem streams would flow as geo-tagged RSS that can beimported and subscribed to based on ZIP CODE and/or tag.
6. The streams would feed into a Needs to Provider matching system (the
dating style system described previously).
7. Using a simple project management application to track the publicprogress of the Provider with the Needer, the system could identify stalledprojects and repopulate needs automatically if Providers aren’t updating orare under delivering.
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Ultimately, a system like this could be used by federal, state andmunicipal governments.
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It could solve ‘the long tail’ of problems that are merely stillproblems because matching NEEDS with PROVIDERS tends tovery inefficient on the community/non-profit/pro-bono level.
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What do you think?
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Connect with Peter directly:
Peter Corbett, CEOiStrategyLabs
Cell: [email protected]
Our Lab is in Dupont Circle in Washington
DC, with team members around the world.
@corbett3000
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