CITIZEN CHARTER. - Shri Bhausaheb Hire … Citizen charter.pdfCITIZEN CHARTER. SBH Govt. Medical...
Transcript of CITIZEN CHARTER. - Shri Bhausaheb Hire … Citizen charter.pdfCITIZEN CHARTER. SBH Govt. Medical...
CITIZEN CHARTER.
SBH Govt. Medical college, and Hospital Dhule
Dean
(Dr.S.S. Gupta )
SBH Govt.Medical Collge and Hospital Dhule
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
ANATOMY
1 Medico legal cases
1)Authorized letter of concerned police station
Ti me taken for mac erati on
Ass oci ate profes s or
Profess or & Head
2)Inquest(panchanama of the place)
3Packed samples(Muddemal) with authorized seal.
4) Name of the person with buccal no.who brought sample. Must be mentioned in authorized letter.
5)Person who brought sample (Muddemal) must be in police uniform.
1)Respective police station
authorized letter.
2) Death certificate of registered
MBBS practitioner must be required.
3) If Postmortem done then
postmortem report is required.
2
Body embalming and Same day
Ass oci ate Profess or & Head
cosmetic embalming profes s or
4) Person who came for embalming
mus t hav e embal ming request letter
with signature,address proof with
mobile no. or CMO letter with
signature and stamp.
1) Death certificate of registered
MBBS practitioner must be required. Ass oci ate
3 Body donation Same day Profess or Profess or & Head
Inc harge
2)B ody donation form.
PHYSIOLOGY
1. Requisition form from Referring
doctor
1
Pulmonary Function 2. Sputum Report For AFB Same Day
Profess or & Dean
Tests 3. Fee paid receipt or Free under
Head
scheme document
1. Requisition form from Referring
doctor
2. Abstinence of 4 days Profess or &
CITIZEN CHARTER…Govt. Medical College,Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
BIOCHEMISTRY
Clinical Biochemistry
Laboratory services
LFT
KFT
1 Sugar & Urea,
Creatinine,
CSF, pleural fluid Associ ate
Ascitic fluids Requisition form with investigations Same day
Profess ors Profess or & Head
Lipid profile- protein & advice & sample 3-5 Hours
by rotation
albumin
Calcium & Phosphorus
24 Hours emergency
Lab.
2
Blood sugar
Blood Urea
Serum creatinine
LFT- Bilirubin& SGOT
UG Teaching- 1 Y ear
I MBBS, 1 Y ear
B.Sc., Nursing, BPMT 1 Y ear Associ ate
I,II,III
Profes sors &
3
Profess or & Head
Assistant
Profess ors
D.M.L.T. 1 Y ear
PATHOLOGY
1 hours for
1 Hematological Tests Clinical Data
routi ne tests, 1-2 Asstt. Prof.
Ass o. Prof.
days for speci al I/C Hematol ogy
tests
2
FNAC and Fluid Clinical Data 4 hours Asstt. Prof.
Asso. Prof I /C
Cytology, PAP Cytology
3 Biopsy Report Clinical Data 4 days Asstt. Prof.
Asso. Prof I /C
His topath
4 IHC, HPLC Clinical Data 8 days Asstt. Prof. Ass o. Prof.
5 Frozen Section Clinical Data 20 min. Asstt. Prof. Ass o. Prof.
6 Clinical Pathology tests Clinical Data 2 hours Asstt. Prof. Ass o. Prof.
7 Autopsy Pathology Clinical Data 1 month Asstt. Prof. Ass o. Prof.
Page 2 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
8 MLC Clinical Data As per urgency Asstt. Prof. Ass o. Prof.
9 Blood Supply
Requisition form, Pt. sample 30 mi n B.T .O .
Incharge Bl ood
Bank
Ass o. Prof.
1 hours for
10 Hematological Tests Clinical Data
routi ne tests, 1-2 Asstt. Prof.
days for speci al I/C Hematology
tests
MICROBIOLOGY
Bacteriology C/S
Assistant Ass oci ate
1 Completely filled requisition form. 3 to 4 day s Profess or/
(except blood culture ) Profess or
Assistant Ass oci ate
2 Blood C/S
Completely filled requisition form 3 to 6 day s Profess or/
Profess or
Assistant Ass oci ate
3 G as gangrene - smear Completely filled requisition form Same day Profess or/
Profess or
Assistant Ass oci ate
4 G as gangrene - culture Completely filled requisition form 3 to 4 day s Profess or/
Profess or
Assistant Ass oci ate
5 Fungal - smear Completely filled requisition form Same day Profess or/
Profess or
Assistant Ass oci ate
6 Fungal - culture Completely filled requisition form 1 to 3 weeks Profess or/
Profess or
Assistant Ass oci ate
7 HIV Testing
Completely filled requisition form Same day Profess or/
Profess or
Assistant Ass oci ate
8 CD 4 count
Completely filled requisition form Same day Profess or/
Profess or
Serology
Assistant Ass oci ate
9
Completely filled requisition form Same day Profess or/
(Except ELISA) Profess or
Serology (ELISA) (Depending on N0, of samples)
Assistant Ass oci ate
10 Completely filled requisition form 7 to 15 days Profess or/
Profess or
Gene Expert TB Completely filled requisition form Same day Assistant Profess or/
Ass oci ate
11
Profess or
LPA TB (Yet to be installed)
Assistant Ass oci ate
12 Completely filled requisition form 4 to 5 day s Profess or/
Profess or
Not Available
13 Solid culture MTB
Assistant Ass oci ate
14 OT SWABS
Completely filled requisition form 7 to 8 day s Profess or/
Profess or
Parasitology stool
Assistant Ass oci ate
15 Completely filled requisition form Same day Profess or/
examination Profess or
PHARMACOLOGY
CITIZEN CHARTER…Govt. Medical College,Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
To provide teaching
1
facilities in the subject Curriculum is based MUHS, Nashik
Cours e wis e as Head of Dean
of Pharmacology for per MCI & MUHS Department
UG courses of:
Incharge
To Procure & Provide Medical
the various drugs for Store
2
patients of Prescription from OPD and Indents 24 x 7 throughout Pharmacist HO D & Dean
OPD/IPD/Urban Health from IPD the year . &
Center of GMCH, Ass oci ate
Aurangabad. Profes or
Inc harge
Complete protocol, CRF in required
Institutional Ethics formats & References as per SOP
3
Committee approved by DCGI.. After approval Member Chairman
(Meeting will be held 4
3-5 day s Sec retary
times in a year) IEC-GMCA Prescribed fees as
approved in SOP
FMT
Undergraduate
Cours e wis e as
Incharge
1 Curriculum is based MUHS, Nashik Ass oci ate Profess or & Head
teaching. per MCI & MUHS
Profess or
2 Post-mortem services
Requisition letter by investigating
officer Inquest panchnama
Referral letter by Civil
Surgeon/Medical Superintendent Incharge
Regional referral centre Referral letter by Dy.S.P.
2a Same day Ass oci ate Profess or & Head
for P.M.
Requisitionletter byInvestigating Profess or(s )
officerMagistrates inquest requisition
for Videography
Sameday Incharge Profess or & Head
Requisitionletter by investigating as perNHRC Ass oci ate
Authorized centre for officer,magistrate inquest acquisition guideli nes Profess or(s )
for Videography
3a
National Human Rights
Commission(NHRC)
Requisition letter by Investigating
Cases.
officer
Page 4 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Same day Incharge Profess or & Head
Authorized centre for As per NHRC Ass oci ate
Re-postmortems guideli nes Profess or(s )
3b /second postmortem,
exhumation,referred
complicated cases
Authorized centre for Incharge
3c crime, scene As per reques t Ass oci ate Profess or & Head
Investigation. Profess or(s )
4 Ante mortem Services Requisition letter
Authorized centre for
4a sports Authority of By Sports Authority of India
India cases
Authorized centre for:
age verification,
injury certification, Requisition letter from investigating
weapon examination, officer, court order. Incharge
4b Examination of victims Same day Ass oci ate Profess or & Head
& accused of sexual Clinical calls from concerned Profess or(s )
assault, departments
sample collection for
DNA Examination.
Clinical calls from concerned
Consultation in departments
antemortem suspected
4c poisoning
envenomation
etc,cases
5
Expert witnesses In Summons
On date s pecifi ed All staff Profess or & Head
various courts of law by Hon.c our ts
6 Expert opinion to Requisition letter from investigating 1 to 3 day s All Associ ate Profess or & Head
medico legal queries officer Profess ors
Demonstration of P.M.
examinations to
students of other Requisition letter from Head of
7 Medical colleges As per s c hedul e All staff Profess or & Head
Institute
OBGY
Page 5 of 52
CITIZEN CHARTER…Govt. Medical College,Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
High Risk Pregnancy
Immediate c are
in OP D& Labour
Screening And
room E mergency
Management
services Offered
For special scheme clients:
Assistant Ass oci ate
Vaginal and
24X 7 Profess or or Unit
1 Instrumental Delivery Adhar card, Caste certificate,Id card professor &
Incharge of
RJJAYcard JR3 &JR2
Recurrent Pregnancy
res pectiv e unit
Loss Screening and Planned after
Management
fitness within 7
Special Eclampsia days
Care and Management
Gynaecological Immediate c are
Operation in OP D & ward
Conventional
Gynaecological
Operations-Major and Ass oci ate
Minor For special scheme clients:
Assistant
Profess or or Unit
2
Adhar card, Caste certificate,Id card
professor &
Planned Incharge of
Microsurgery
RJJAYcard JR3 &JR2
surgeries within 8 res pectiv e unit
Laparoscopic Surgery
days after fitness
Hysteroscopy
Colposcopy
Obstetric Operation
Emergency
servic es 24X 7
Conventional Obstetric
Operation-Major and Ass oci ate
Minor For special scheme clients:
Assistant
Profess or or Unit
3
Adhar card, Caste certificate,Id card Planned after professor &
Emergency Obstetric
Incharge of
Operation RJJAYcard fitness within 7 JR3 &JR2
res pectiv e unit
Female Sterilisation days
Medical Termination of
Pregnancy
Family Planning
E mergency
servic es Offered
Operation
24X 7
Medical Termination of For special scheme clients:
Assistant Ass oci ate
Pregnancy
Profess or or Unit
4 Adhar card, Caste certificate,Id card professor &
Planned after Incharge of
RJJAYcard JR3 &JR2
Insertion of intrauterine fitness within 7 res pectiv e unit
days
Devices
Colposcopy
Page 6 of 52
CITIZEN CHARTER…Govt. Medical College,Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
For special scheme clients:
Planned Assistant
Ass oci ate
Endoscopy Operation O perati ons after Profess or or Unit
5 Adhar card, Caste certificate,Id card profess or &
Endoscopic Surgery fitness withi n 7 Incharge of
RJJAYcard JR3 &J R2
days res pectiv e unit
For special scheme clients:
Assistant Ass oci ate
Antenatal Outpatient
Profess or or Unit
6 Adhar card, Caste certificate,Id card Same day profess or &
Clinic Incharge of
RJJAYcard
JR3 &J R2
res pectiv e unit
For special scheme clients:
Ass oci ate
Infertility Outpatient
Same as Profess or or Unit
7 Adhar card, Caste certificate,Id card Same day
Clinic abov e Incharge of
RJJAYcard
res pectiv e unit
For special scheme clients:
Ass oci ate
Postnatal Outpatient Same as Profess or or Unit
8 Adhar card, Caste certificate,Id card Same day
Clinic abov e Incharge of
RJJAYcard
res pectiv e unit
For special scheme clients:
Ass oci ate
Family Planning
Same as Profess or or Unit
9 Adhar card, Caste certificate,Id card Same day
Outpatient Clinic abov e Incharge of
RJJAYcard
res pectiv e unit
For special scheme clients:
Ass oci ate
Same as Profess or or Unit
10 Menopausal Clinic Adhar card, Caste certificate,Id card Same day
abov e Incharge of
RJJAYcard
res pectiv e unit
For special scheme clients: Ass oci ate
Same as Profess or or Unit
11 Cancer Screening Adhar card, Caste certificate,Id card Same day
abov e Incharge of
RJJAYcard
res pectiv e unit
For special scheme clients:
Ass oci ate
Gynaecologic
Same as Profess or or Unit
13 Adhar card, Caste certificate,Id card Same day
Endocrine Clinic RJJAYcard abov e Incharge of
res pectiv e unit
For special scheme clients:
Ass oci ate
Same as Profess or or Unit
14 RTI Clinic Adhar card, Caste certificate,Id card Same day
abov e Incharge of
RJJAYcard
res pectiv e unit
For special scheme clients:
Ass oci ate
Same as Profess or or Unit
15 Adolescent Clinic Adhar card, Caste certificate,Id card Same day
abov e Incharge of
RJJAYcard
res pectiv e unit
ANESTHESIA
Investigations,Monitors, Everyday Lecturer on
1 General anaesthesia duty and A P Prof and head
Anaesthesia machine Emergency
on c all
Investigations, Monitors, Everyday Lecturer on
2 Regional Anaesthesia duty and A P Prof and head
Anaesthesia machine Emergency
on c all
Page 7 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Investigations, Monitors, Everyday
Lecturer on
3 MRI/CT Scan duty and A P Prof and head
Anaesthesia machine Emergency
on c all
Investigations, Monitors, Everyday Lecturer on
4 Ophthalmology camps duty and A P Prof and head
Anaesthesia machine Emergency
on c all
Investigations, Monitors, Everyday Lecturer on
5 Pain clinic duty and A P Prof and head
Anaesthesia machine Emergency
on c all
3 beds, monitors, investigations,
Lecturer on
6 Critical care unit Every day duty and A P Prof and head
ventilators
on c all
Lecturer on
7 Anaesthesia OPD Room /Residents Every day duty and A P Prof and head
on c all
Lecturer on
8 Resuscitation Equipment for resuscitation Every day duty and A P Prof and head
on c all
Investigation, Room, Monitors,
Lecturer on
9 Labour analgesia Every day duty and A P Prof and head
Equipment for resuscitation
on c all
Seni or
resi dents,
10 Intern’s teaching Projectors Every day Lecturer on Prof and head
duty and A P
on c all
Seni or
resi dents,
11 UG teaching Projectors Every day Lecturer on Prof and head
duty and A P
on c all
OPTHALMOLOGY
1 OPD Services
a. Fundus
b. Indirect
Ophthalmoscopy
c. Retinoscopy
d. Autorefraction Assistant
Registration paper registered with
Profess or
e. Slit lamp examination
2 days to 1 month Along with Unit in c harge
HMIS
Resi dent
f. Sac syringing
Doctors
g. Tonometry
h Foreign body removal
i. Skin suture removal
2 IPD Services
Assistant
a. Admission
b. A-Scan 1.Admission paper from casualty O ne day to one Profess or Unit Inc harge
c. Keratometry 2.Registration with HMIS month and Resi dent
d. Cataract Surgeries Doctors
e. Glaucoma Surgeries
Page 8 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
f. Lid Surgeries
g.
Surgeries in Relation
with Lacri mal A pparatus
1.Admission paper from casualty O ne day to one Unit Incharge
Profess or and
h. Squint Surgeries 2.Registration month Head
i. Pterygium surgeries
j. Oculoplastic Surgeries
3
Specialtiy Clinic
Procedures
Resident
a. Fundus Photography Registration paper registered O ne day to one Profess or and
Doc tors and
b. Gonioscopy month Head
Unit Incharge
c. Perimetry
d. Optical Coherence
Tomography
RADIOLOGY
X-Ray Test. (Gen. & Patients registration. Provisional 1) Tec hnic al 1) Prof. and
Ortho., Indoor, MLC) X-Ray requisition form from Report iss ued res ponsi bility HOD.
OPD/IPD/Casualty/Ward and immediately for X-ray
concerned department, emergency technician
1) For paid patients receipt of pati ents.
payment. 2) Resident
2)For free patients ,respective For other pati ents Asstt. Prof.,
documents to undergo free treatment in 1 to 2 days. Asso. Prof.
as per rules. Profess or &
1 Head
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Special radiological Patients registration through HMIS. Investi gati onare 1) Patient 1) Prof. and
investigations : Requisition form from schedul ed by care HOD.
OPD/IPD/Casualty/Ward and appointmentand reponsibility
IVU, MCU, ASU, HSG, concerned department, on emergency &
basis. preparation
Berrium Swallow, 1) For paid patients receipt of for procedure
Berrium Meal, payment. Durati on of Staff Nurse,
BMFT,Berrium Enima appoi ntmentv aries Technicians.
2)For free patients ,respective
Fistulography documents to undergo free treatment Provisional 2) Resident
as per govt. rules. Report iss ued Asstt. Prof.,
2
Sonography immediately for Ass o. Prof.
emergency Profess or &
pati ents . For H.O .D.
other pati ents in
1 to 2 days.
Obstretic Sonography Reffered from OBGY and alied Investi gati onare 1) 1) Prof. and
Department with ANC card and other schedul ed by Preparati on HOD.
documents required as per PC- appointmentand for the
PNDT ACT. on emergency proc edure
basis as per res ponsi bility
clinical c ondition Staff Nurs e
of patient. 2) Resident
Durati on of Dr ., Ass tt.
appoi ntmentv aries Prof.,Ass o.
3 . Prof.
Provisional Profess or
Report iss ued and H.O .D.
immedi ately
CITIZEN CHARTER…Govt. Medical College,Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Non Obstretic Patients registration Investi gati ons are 1) 1) Prof. and
Sonography : Duely signed Requisation Form by schedul ed by Preparati on HOD.
clinician from by respective appointmentand for the
Neuro sonography department. on emergency proc edure
Neck Sonography basis as per res ponsi bility
Chest clinical c ondition Staff Nurs e
Abdomen 1) For paid patients receipt of of patient. 2) Resident
Pelvis payment. Durati on of Dr ., Ass tt.
Scrotal appoi ntmentv aries Prof.,Ass o.
4 Musculoskeletal 2)For free patients , respective . Prof.
Sono Mammography documents to undergo free treatment Provisional Profess or
Super facial as per govt. rules.. Report iss ued and H.O .D.
Sonogrtaphy immedi ately
USG guided
intervensional
procedures
C.T.Scan Pati ents registrati on through X- Investi gati onare 1) Tec hnic al 1) Prof. and
Ray requisition form from schedul ed by res ponsi bility HOD.
OPD/IPD/Casualty/Ward and appointmentand CT Scan
concerned department, on emergency technician
basis as per
1) For paid patients receipt of clinical c ondition 2) Resident
payment. of patient. Dr ., Ass tt.
2)For free patients ,respective Durati on of Prof. Ass o.
documents to undergo free treatment appoi ntment Prof. , Prof.
as per govt. rules. varies. & HO D
Provisional
Report iss ued
immediately for
5 emergency
pati ents . For
other pati ents in
1 to 2 days.
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
1) Prof. A nd HO D
Investi gati onare
schedul ed by
Pati ents registrati on through X- appointmentand
Ray requisition form from on emergency 1) Resident
OPD/IPD/Casualty/Ward and basis as per
Colour Doppler : Dr ., Ass tt.
concerned department, clinical c ondition
Prof.,Ass o.
6 1) For paid patients receipt of of pati ent.
Prof.
payment. Durati on of
Profess or
2)For free patients ,respective appoi ntment
and H.O .D.
documents to undergo free treatment varies.
as per govt. rules. Provisional
Report iss ued
immedi ately .
SURGERY
Assistant
Trauma/ Emergency
Prof O n Call Uni t
1 None Instantly /Resi dents
/Casualty Inc harge
Of On Call
Unit
Assistant
In OP D Timi ngs Prof
2 OPD Id Proof , Ration Card (If Need O n S pecific Days /Resi dents Res pectiv e Unit
Concession), OPD Registration Of Res pectiv e Of Inc harge
Units Res pectiv e
Unit
OP D Timi ngs Assistant Res pectiv e Unit
Surgeons Reference , Fees Receipt
Prof
3 Minor OT Same Day Or As Incharge In Mi nor
, Accompanying Person, Consent /Resi dents
Per A ppointment. OT
Of
Assistant
Prof
4 I P D OPD /Emergency Reference For
Same Day /Resi dents Res pectiv e Unit
Admission Of In c harge
Res pectiv e
Unit
Surgeons Reference ,Fees Receipt ,
Unit II
As P er Surgery
5 Endoscopy Appointment , Serological Tests Unit I I Inc harge
Appointment Resi dent/Assi
Report, Consent
stant Prof
6 Laparoscopy Surgeons Reference, After As P er Unit 1 A nd 3 Unit 1 A nd 3
Admission In Ward Appointment Inc harge Inc harge
Surgeons Reference As P er Assistant
Appointment Prof A nd Unit Inc harge Of
7 ESWL
Appointment Letter ,Fees Receipt, Morni ng Hours Resi dents O f Res pec tive Units
All Xrays , Investigations Reports Res pectiv e
Assistant
None , Admission Through
Prof & Unit Inc harge Of
8 Burns Instantly Resi dents O f
Casualty/OPD Res pec tive Units
Res pectiv e
Units
Community Medicine
To provide teaching
facilities in the subjects MBBS- 4.5 Yrs In c harge
Page 12 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
1 of Community Medicine Curriculum is based on as per MUHS Profess or and
for UG courses of Syllabus.
Head
MBBS, & BPMT BP MT-1 Yr
students.
Immunization Clinic Unit Profess or and
2 OPD patient Case paper Every day
In c harge Head
3 UHTC, sahjeevan Case paper Every day Unit Profess or and
In c harge Head
4 RHTC, Songir Case paper & Admission papers Every day
Unit Associ ate profess or
In c harge
To provide teaching
MBBS- 4.5 Yrs In c harge
facilities in the subjects
5
of Community Medicine Curriculum is based on as per MUHS Profess or and
for UG of Syllabus. Head
BP MT-1 Yr
MBBS, & BPMT
students.
CHEST & TB
1 All O.P.D.SERVICES Registration Paper Registered
2 day s to 15 days Assistant Unit Inc harge &
Prof. HOD
a. (i) PTB Registration Paper Registered 2 day s to 15 days Assistant Unit Inc harge &
Prof. HOD
b. (ii) Extra Pulmonary Registration Paper Registered
2 day s to 30 days Assistant Unit Inc harge &
TB Prof. HOD
c.
(iii)DOTS Registration Registration Paper Registered 2 days
Medical Unit Inc harge &
Offic er TU HOD
for TB
d. (iv) Sputum AFB Registration Paper Registered
2 days Medical Unit Inc harge &
Exam. Offic er TU HOD
e (v) Drug Resistance Registration Paper Registered
2 day s to 15 days Assistant Unit Inc harge &
TB Prof. HOD
f (vi) OAD Registration Paper Registered 2 day s to 15 days Assistant Unit Inc harge &
Prof. HOD
(vii) ILD, Lung Cancer Registration Paper Registered
Assistant Unit Inc harge &
g & Rare Pulmonary 2 day s to 30 days
Prof. HOD
Diseases
2 All I.P.D.SERVICES
1)Registration Paper Registered
a. (i) Admission
1 day s to 30 days Assistant Unit Inc harge &
2) Admission Paper from Casualty Prof. HOD
1)Registration Paper Registered
b. (ii)PTB
1 day s to 30 days Assistant Unit Inc harge &
2) Admission Paper from Casualty Prof. HOD
(iii) Extra Pulmonary 1)Registration Paper Registered
Assistant Unit Inc harge &
c. 1 day s to 30 days
TB 2) Admission Paper from Casualty Prof. HOD
(iv) Drug Resistance 1)Registration Paper Registered
Medical
Unit Inc harge &
d.
1 day s to 15 days Offic er
HOD
TB 2) Admission Paper from Casualty
DOTS Pl us
1)Registration Paper Registered
Assistant Unit Inc harge &
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service
List of Documents Required Responsible
No
Service Responsible
(In case of
(in Days)
Escalation)
e (v) Pleural Tapping 2) Admission Paper from Casualty
1 day s to 30 days Prof. HOD
1)Registration Paper Registered
f (vi) ICD Inseration 1 day s to 30 days Assistant Unit Inc harge &
2) Admission Paper from Casualty Prof. HOD
1)Registration Paper Registered
g (vii) Bronchoscopy
1 day s to 15 days Assistant Unit Inc harge &
2) Admission Paper from Casualty Prof. HOD
PSYCHIATRY
O.P.D.
Assistant
I All Mental illnesses Registration Paper Registerd
Immidi ately Prof. with HOD
Resi dent
Doctor
I.P.D. Including
1) Registration Paper Registerd Assistant
I) In Case of emergency 1 day s to 7 days Prof. with
HOD
2) Admission Paper from Casualty Resi dent
Doctor
3 Certification Service
1) Registration Paper Registerd
Assistant
I) Mental Retardation 2) I.Q.Assesment with Clinical
15 day s Prof. with HOD
(Intellectual disability) psychologist Resi dent
3) Aadhar Card Doctor
4) SOS Photos
1) Registration Paper Registerd with Assistant
HMIS
Prof. with
II) Mental illness 2) Psychiatric evaluation 15 day s HOD
Resi dent
3) Aadhar Card
Doctor
4) SOS Photos
1) Registration Paper Registerd Assistant
Certificate of
Prof. with
III) 2) Psychiatric evaluation 15 days HOD
Psychological Fitness Resi dent
3) Aadhar Card
Doctor
4) SOS Photos
1) Registration Paper Registerd Assistant
IV) Order of Chief Judicial
15 days Prof. with
HOD
Magistrate 2) Psychiatric evaluation Resi dent
Doctor
1 SKIN & VD
Assistant
Infection – Bacterial, Registration Paper Registered
Prof. al ong
I 7 day s to 28 days with Head of Dept.
Viral & Fungal
Resi dent
Doctor
Assistant
Vesiculobullous Registration Paper Registered 30 days to 90
Prof. al ong
II with Head of Dept.
disorders days
Resi dent
Doctor
Page 14 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Assistant
Connective tissue Registration Paper Registered 30 days to 90
Prof. al ong
III with Head of Dept.
disorders days
Resi dent
Doctor
Assistant
Registration Paper Registered with 30 days to 90
Prof. al ong
IV Hair disorders with Head of Dept.
days
Resi dent
Doctor
Assistant
Registration Paper Registered with 30 days to 90
Prof. al ong
V Nail disorders with Head of Dept.
days
Resi dent
Doctor
Assistant
Hansen diseases & Registration Paper Registered with
Prof. al ong
VI 360 days with Head of Dept.
reactions Resi dent
Doctor
Assistant
Sexually transmitted Registration Paper Registered
Prof. al ong
VII 7 day s to 30 days with Head of Dept.
diseases Resi dent
Doctor
2
Skin & VD OPD Minor
OT Including
Assistant
Registration Paper Registered Prof. al ong
I Electrocautery 1 day to 7 days with Head of Dept.
Resi dent
Doctor
Assistant
Registration Paper Registered
Prof. al ong
II Radiofrequency 1 day to 7 days with Head of Dept.
Resi dent
Doctor
Assistant
Registration Paper Registered
Prof. al ong
III Needling 1 day to 7 days with Head of Dept.
Resi dent
Doctor
Assistant
Registration Paper Registered
Prof. al ong
IV TCA Application 1 day to 7 days with Head of Dept.
Resi dent
Doctor
Assistant
Phototherapy- Registration Paper Registered
Prof. al ong
V 1 day to 7 days with Head of Dept.
UVA,UVB
Resi dent
Doctor
3 All I.P.D. Services
1) Registration Paper Registered Assistant
I Admission with HMIS
7 day s to 30 days Prof. al ong Head of Dept.
2) Admission Paper from Casualty with
Resi dent
Page 15 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
1) Registration Paper Registered Assistant
II
Vesiculobullous with HMIS 7 day s to 30 days
Prof. al ong Head of Dept.
disorders 2) Admission Paper from Casualty
with
Resi dent
1) Registration Paper Registered Assistant
III Connective tissue with HMIS
7 day s to 30 days Prof. al ong Head of Dept.
disorders 2) Admission Paper from Casualty
with
Resi dent
1) Registration Paper Registered Assistant
IV Hansen diseases & with HMIS
7 day s to 30 days Prof. al ong Head of Dept.
reactions 2) Admission Paper from Casualty with
Resi dent
Assistant
Sexually transmitted Registration Paper Registered with
Prof. al ong
V 7 day s to 30 days with Head of Dept.
diseases HMIS
Resi dent
Doctor
ENT
Assistant Profess or,
For special scheme card,adhar
profes s or
1 ENT outpatient clinic Same day Ass oci ate
card,caste certificate, id card J R-3
profes s or
Assistant Profess or,
Address proof, id proof,documents
profes s or
2 Handicap certificate Same day Ass oci ate
supporting handicap claim J R-3
profes s or
Immediate c are
ENT emergengy in OP D, Assistant Profess or,
services(tracheostomy,
cas ualty profes s or
3 RGY card,BPL card,address proof Ass oci ate
bronchoscopy,esophag services, , J R-3 profes s or
oscopy)
Servic es offered
24 x 7
ENT routine operation
(planned surgery like
tonsillectomy,
submucosal resection
of septum, Planned Assistant Profess or,
tympanoplasty,
operation after profes s or
4 RGJY card,BPL card,address proof Ass oci ate
mastoidectomy fitness within 7 J R-3
profes s or
FESS,thyroidectomy,
days
submandibular gland
excision,
parotidectomy,tongue
tie,etc
LIBRARY
1 UG,Staff Library Card & College ID O ne Day Conc erned Librari an
Reference Service Juni or Cl erk
2 UG, Staff
Library Card & College ID 24 Hours Conc erned Librari an
Reading Service Juni or Cl erk
3 UG,Staff
Library Card & College ID O ne Day Conc erned Librari an
Photocopy Service Juni or Cl erk
4 UG, Staff Books
Library Card & College ID O ne Day Conc erned Librari an
Issues Juni or Cl erk
UG, Library Card, College ID, Income Conc erned
Page 16 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
5 Book Bank Certificate, Cast Certificate
2 Days Juni or Cl erk
Librari an
6 Staff Library Card & College ID Daily Conc erned Librari an
Internet Juni or Cl erk
7 News Paper Clipping Library Card & College ID O ne Day Conc erned
Librari an
Juni or Cl erk
8 UG, Staff
ID Proof Daily Conc erned Librari an
Referral Service Senior Clerk
UG, Staff Conc erned
9 E- Library / Online Library Card & College ID Daily Senior Clerk Librari an
Journals & E-Books
10 Daily Work & Services
Daily Librari an A.O . / Dean
of Library
ADMINSTRATION
DEAN OFFICE
Received Letter on Personal Dean
dean address. After
Urgently or 3 to 7
1 Application Secretary of
marking these letter days
dean
are send to related
Acceptance of letter
Personal Dean
Urgently or 3 to 7
2 and other personals Application Secretary of
days
letter resend to dean dean
Take Decision on Personal Dean
board of visitor visit
Urgently or 3 to 7
2 Application Secretary of
with dean sir & other days
dean
related works with Visit
send email & fax ,also Personal Dean
received email & fax is
Urgently or 3 to 7
3 Application Secretary of
send to the related days
dean
departments for further
Received & Connect Personal Dean
Calls & Urgent Calls is
Urgently or 3 to 7
4 Application Secretary of
given to dean sir. days
dean
Information is given on
ADMINISTRATIVE
OFFICER
1) Work as D.D.O.
(Drawing &
Disbursment Officer)
2) According to rules
action taken on
files/letter/reference
from esblishment
department, Account
1 section,Acadamic Urgently or 3 to 7 Admi n. Dean
Section,Cash
days Offci er
Section,Library &
Legarl Cell.same to be
produced infront of
dean govt.medical
college Dhule
3) work as Public
Information Officer
CITIZEN CHARTER…Govt. Medical College, dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Estabiliment 1,2
Governmental &
DMER Level Work
Akrutibandh ( post
Incharge Office
1 Govt. Decided Different Profarm's Head offic e Date superitendent
Review) Cl erk
est. Section
After preparing
proposal of Extension Incharge
Office
2 of temporary post.it Govt. Decided Different Profarm's Head offic e Date superitendent
Cl erk
should submitted to
est. Section
DMER.
Asembly LAQ's/Non
LAQ's Answers to Govermental & DMER Received
Incharge Office
3 prepare information Urgent superitendent
letters Cl erk
Required by Govt. & est. Section
DMER
Submit information Govermental & DMER Received
Incharge Office
4 which asked by Urgent superitendent
letters Cl erk
government & DMER
est. Section
To produce
Divisional level
information
Regular Meeting's held
wth collector office & Collector office order & their Meetings date or
Incharge Office
1 Information orderd by at the ti me of superitendent
proform's Cl erk
collector in meetings meetings est. Section
should be Ready
for election work 1) collector office letter, office releve Collec tors order Incharge Office
2 officers appointed by superitendent
order date Cl erk
collcetor office est. Section
prepare information for proforma received from statistic date fix ed by Incharge Office
3 superitendent
statistic department department static depar tment Cl erk
est. Section
Newly Appointed
officer's Retirement
pay & new DCPS Sev en days after
Scheme & NPS form to
Office
filling up the Incharge
4 be fild & should be Treasury office letter superitendent
speci men from of Cl erk
submitted to the est. Section
the offic e
treasury office & should
be present for the
meeting/
AG Office
Nagpur/Mantralaya Office
Mumbai/DMER
Incharge
5 To give Available Record to the audit Emergency superitendent
Mumbai/Treasury office Cl erk
DShule provide est. Section
record to the Audit
To provide information One month Incharge
Office
6 to the candidate Received RTI Application before the date of superitendent
Cl erk
According to RTI 2005
candidates est. Section
Page 18 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
To provide information
time to time Date Dicided by Incharge
Office
7 Bonded/Nonbonded DMER Order superitendent
DME R Cl erk
Assistant professor
est. S ecti on
Vacant Post
C
Information
Regarding of Officers
Estabiliment 1,2
Sanctioned 233 post Muster Roll,Casual leave Incharge
Office
1 since their Appointment Ragister,Document should be kept Emergency superitendent
Cl erk
till Retirement Record files est. S ecti on
should be update
1) G ov ernment appoi nted order c opy,
Government Appointed 2)Educational qualification certificate After producing
Candidates 3)reserve candidates cast certificate the above Incharge Office
2 Appointment order & cast validity certificate doc uments superitendent
Cl erk
should be on the acant 4)Small family certificate candidates joi ned est. S ecti on
post on s ame date
Incharge
Cl erk
after filling of the
form by the
candi date all the
informati on
shoul d be fil d in
Candidate should ,
maharas ev ar th &
to be s ubmi tted
1)specimen form
specified form of to the treas ury
Office
2) Aadhar Card Incharge
3 DCPS/NPS scheme offic e s ame superitendent
3) Pan Card, Cl erk
should be filled day .DCP S/NP S est. S ecti on
4) Bank pass Book fornt page xerox
Account no
copy produce
rec eiv ed from
treas ury offic e
should be
submitted to the
acc ount offic e
urgently
Regarding newly Office
appointed candidate
sinc e j oini ng Incharge
4 office order superitendent
should be send to before 2 months Cl erk
est. S ecti on
medical examination
Page 19 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
from Date of
newly appointed 1) Govt's prescribed filled candidates appointment of
candidate's signed signed form should be in duplicate the c andidate Office
format (character 2)charcter certificate of candidate before 3 months Incharge
5 superitendent
certificate )send to should be scrutinized by the office & c andidates Cl erk
est. Section
related district office of incharge date of submi ti on
the police of prisc riscri bed
form after 7 days
1) compitent authority's caste
certificate
2) School Nirgam Utara
to send Officers caste
3) School leaving certificate after s ubmi tti ng Incharge
Office
6 4) father's & grandfather's caste rel ated doc ument superitendent
validity's Cl erk
certificate 3 days before est. Section
5) heiriditary affidavit
6) near relatives caste validyty
certificate
to prepare officer's Copy of Appointment order &
Incharge Office
7 educational qualification & other urgent superitendent
document file Cl erk
documents
est. Section
1) Appointment govt.order
2) Joining Order
3) educational qualification
documents
4) character certificate
5) Medical fitness certificate
6) Nomination certificate from date of
To prepare service
7 ) caste certificate & caste validity appoi ntment six Office
certificate month before all Incharge
8 book of newly superitendent
8 G.P.F/ D.C.P.S. doc uments, after Cl erk
appointed officer est. Section
9) G.I.S.Scheme submittion 7 day s
10) Small Family certificate before
11)Relaxation from State board of
Marathi/Hindi langauge
12) Computer examination passed
certificate
13) PRAN Kit
14) Native place
cases of the court Incharge
Office
9 should be immediately related judiciary documents urgent superitendent
Cl erk
confirmed to legal cell
est. Section
Page 20 of 52
CITIZEN CHARTER…Govt. Medical College,dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
1) Govt. Appointment order
2) Caste certificate & caste validity
certificat
3) preciribed format perposal
4) No divisional enquiry certificate
4) Matta & Dayeetwa certificate
5 Small family certificate
6 ) Physically fitness certificate Office
permenant job 7) govt. order of probation period
Incharge
10 7 days before superitendent
certificate to be issued 8 )State board of Marathi/Hindi Cl erk est. Section
langauge examination passed
certificate
9) computer exam. passed certificate
10) first appointed post 3 years
service
11) officer's service record
(confidential report, presenty report,
work efficiency , etc., goodness )
Incharge Office
11 Deputation office order urgent superitendent
Cl erk
est. Section
Request/Administrative
Incharge
Office
12 government order urgent superitendent
changes Cl erk est. Section
mahasevarth online
work
1) appointment of
candidate on the
vacant post
2) candidate should be 1)DMER order rel ated no 1 to 3
releave for transfer 2) other office realeving letter
Office
uregnt & no.4 Incharge
13 3) upgrade temporary 3) last pay certificate superitendent
before 6 months Cl erk
post according to govt 4) Retired candidates required est. Section
after retirement
orders documents
4) yearly increments
5) to prepare pension
papers
6) rerired candidates to
end service
1) Once in a four year as per candidate hav en't Office
Sanction Leave government decision took L.T.C. Incharge
14 superitendent
1) L.T.C. benefit 2) candidate should give application benefit, 7 days Cl erk est. Section
before one month before
1) Once in a Two year as per candidate hav en't Office
Native place travelling government decision took Nativ e pl ac e Incharge
15 superitendent
benefit 2) candidate should give application benefit, 7 days Cl erk est. Section
before one month before
1) specified format should be filled by
the candidate before goving on the Office
leave
Incharge
16 Maternity leave before 7 days superitendent
2) after completing the leave period Cl erk
est. Section
candidate should produce medical
fitness certificate is must
Page 21 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
1) specified format should be filled by
the candidate before goving on the Within 7 days
Office
T.B. leave/Paralysis leave Incharge
17 medic al board superitendent
leave 2) candidate should produce medical rec ommendati on Cl erk est. Section
board recommendation certificate is
must
Candidate should be recommended As per Rule Incharge
Office
18 Earn leave by his authority in prescribed format superitendent
before 7 days Cl erk
before one month est. Section
before goving on leave Doctor's Within 7 days
Medical leave/ Half pay
advice medical certificate & medical after Completi on Incharge
Office
19 leave application should be of related superitendent
leave submitted doc uments Cl erk est. Section
2) while joining on dutyes menti oned.
Sumbmied Prescribed application As per Rule Incharge
Office
20 Half pay leave superitendent
before 1 month before 7 days Cl erk
est. Section
Within 7 days
letter from Vipassana office after Completi on Incharge
Office
21 Employees Who applied for of related superitendent
Cl erk
vipasanna.with appplication form doc uments est. Section
menti oned.
1) Issued Notice 1) Documents of employees
regarding retirement regarding Retirements
before 6 Month 2) Santioned order copy of pension
2) Employee should from Account gerneral office,Nagpur
produced documents 3) Leave In Cashment of employee
regarding retirement in Precribed format which fill up by
employee.
benefits
4) NoC from related departments.
3) Service book of
employee should send
to treasury for Submit doc ument
Office
verification Incharge
22
whic h mentioned superitendent
4) objection should Cl erk
resolved which take by within 7 days . est. Section
treasury office.
5) After verification of
service book, office
staff should fill up
information of
employee regarding
retirement on
mahasevarth Website.
Page 22 of 52
CITIZEN CHARTER…Govt. Medical College,Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
6) Hard copy of 1) Documents of employees
information of employee regarding Retirements
which fill up on 2) Santioned order copy of pension
mahasevarth Website & from Account gerneral office,Nagpur
Service book should 3) Leave In Cashment of employee
in Precribed format which fill up by
send to Account General
office,nagpur for employee.
4) NoC from related departments.
sanctioned of retirement
benefits.
7) Taking note regarding
retirement of employee
in service book.
8)order of Leave in Submit doc ument Incharge
Office
cashment of earn leave.
whic h mentioned superitendent
Cl erk
8) After received
within 7 days . est. Section
Sanctioned of pension
benefit from A.G. office
order should send to
account section.
9) NOC would issued
after receive NOC from
related departments.
Establsihment -3 Government & Director level work
1 Sanctioned Post Various Format of Government Date Declared by Incharge O.S.
Head Office Clerk-Est-3 (Administration)
2 Countinuation for
Various Format of Government Date Declared by Incharge O.S.
Tempory Class-3 Post Head Office Clerk-Est-3 (Administration)
Giving answer to
3 Legistative Session Letter received from Government in Urgent Incharge O.S.
Question Issued by case of legistative Question Clerk-Est-3 (Administration)
Lestistative Members
Information about Date Declared in Incharge O.S.
4 Santioned,Fiilup & Letter from DMER,Mumbai or Mail
DME R Letter Clerk-Est-3 (Administration)
Vaccant post
Divisional Level Infor mation
Promotion
&Nomination Roster Promotion&Nominaton categeory
Incharge O.S.
1 Complation from Per 2 Y ears
wise complite roster Clerk-Est-3 (Administration)
Divisional Office
(Backword class)
Information About 1) Collector office order
2) Collector office format Organiz e at the Incharge O.S.
2 Compossinate Ground
3) Senarity list of compoosinate day of meeti ng Clerk-Est-3 (Administration)
Meeting
Ground of this Office
Appointment of 1) collector office order As per Collector Incharge O.S.
3 employees for Election
2) Officer Relieving Order officer order date Clerk-Est-3 (Administration)
Duties
Page 23 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service
List of Documents Required Responsible
No
Service Responsible
(In case of
(in Days)
Escalation)
1) Received fillup proposal from
Proposal of
Candidate 7 days
2) Candidate Qualification certificate Incharge O.S.
4 Countinuation Ground (If c andi date
3) Other Blood Reletive NOC Cl erk-E st-3 (Admi nistrati on)
send to collector office provi ded all
4) Succession certificate by court if
douc ument )
not given Nomination
5
Information About Received Information Letter from Date Declared by Incharge O.S.
Statical Department Statical Office conc ern Offic e Cl erk-E st-3 (Admi nistrati on)
Fillup DCPS & NPS
form which Employee 7 days
first join in this office &
Incharge O.S.
6 Treasury office Letter and Decl air Date
Attend the meeting & Cl erk-E st-3 (Admi nistrati on)
of meeting
Traning at Treasury
office
7 Present at collector Collector officer order As per Collector Incharge O.S.
Audit for A.G. Nagur,
Mantralya Mumbai, Demand by All concern Audit Dept.
Incharge O.S.
8 Director office, Urgent
provided for office Availabe Record Cl erk-E st-3 (Admi nistrati on)
Mumbai, Head
Treasury office, A,bad
RTI ACT - 2005 Received Application from RTI
Rev eived Incharge O.S.
9 Information provid to application from
Applicant Cl erk-E st-3 (Admi nistrati on)
RTI Applicant 1 month
Service a bout o ffice E mpl oyee
Sanction post 175 All 1) Attendence Register
cadre of class-3 2) Casul Leave Register update Incharge O.S.
1 employes maintain 3) post Register
Time to ti me Cl erk-E st-3 (Admi nistrati on)
record from Joining to 4) Retirement Register
Retirement 5) Employee file record Register
1) Director office joining order
Selected candidate 2) Qualification certificate Incharge O.S.
2 from Director office join 3) cast certificate & cast validity if same day
Cl erk-E st-3 (Admi nistrati on)
to this Institute backword catgory
1) Given proposal from concern If Provi ded
concern
Prepaid Senarity List Applicant
doucument by Incharge O.S.
3 for Compossinate 2) Required Qualification Certificate
applic at after Cl erk-E st-3 (Admi nistrati on)
Ground 3) Other Blood Reletive NOC
inc ulded Name i n
4) Succession certificate
senarity list
Appointment of 1) Minimum lenth of service of 10
employees on vaccant
years
post of class-3 &
2) Qualification Certificate
issued order according 7 days
3) Cast Certificate & Cast Validity if Incharge O.S.
4 to Organising meetings and Decl air Date
of Lab Asst. to Lab. Employee belongs to backword of meeting Cl erk-E st-3 (Admi nistrati on)
Category
Tech. Committee &
4) Committee Recommendation
rules and regulation of
5) Sanction office Tippani
government resolution.
Page 24 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Information of
employ e s hould
be s ubmi tted i n 7
Fill up DCPS & NPS days to treas ury
Issued form should be Updated & office & Rec eiv ed Incharge O.S.
5 form for New joining
submiteed to this office DCPS No. & Cl erk-E st-3 (Admi nistrati on)
employees
NPS No. s hould
inform to acc ount
sec tion for fur ther
acti on.
Regarding issued Within 2 month Incharge O.S.
6 Medical Certificate of Office Order Copy
after J oi ning. Cl erk-E st-3 (Admi nistrati on)
New Join employee.
Regarding sending
within 3 month
1) fill up form prescribed form by after date of
Attestation
government from employees in 2 Joi ning. Withi n 7
Form(Character Incharge O.S.
7 copies. days after
Certificate of Cl erk-E st-3 (Admi nistrati on)
2) Letter from head institute for employees
employee to district
Character Certificate. submitted
police headquarters.
Prescribed form
1)Caste Certificate duly signed by
Sending Proposal of
Responsible officer Within 7 days
2) School leaving certificate After s ubmi ting Incharge O.S.
8 Caste Validity
3) father,grandfather & blood relation doc uments Cl erk-E st-3 (Admi nistrati on)
certificate of employees
caste certificate & caste Validity. mentioned
4) Trees of Family Certificate
1) Appointment order
Prepared files of
2) Qualification Certificate Ti me to ti me Incharge O.S.
9 3) Medical Certificate
employees update Cl erk-E st-3 (Admi nistrati on)
4) Police Character
5) Letter regardi ng related employ ees
1) Appointment order
2) Qualification Certificate
3) Medical Certificate Within 6 months
4) Police Character Incharge O.S.
10 Preparing Service Book After date of
5) Nomination form Cl erk-E st-3 (Admi nistrati on)
6) Caste Certificate if employee joini ng
belongs to backward Class
7) Small Family Certificate
11 cofidential Report 1) Gvot. Format Every year month Incharge O.S.
of A pril Cl erk-E st-3 (Admi nistrati on)
Submitting information information produced Regarding writ
Incharge O.S.
12 regarding Court case to Urgent
legal cell. petition from available records. Cl erk-E st-3 (Admi nistrati on)
Prepare Temporay & Received information prescribed Temporary &
format from GMCH,A.bad,GMC Permanent
Permanent Senirority Incharge O.S.
13 A.bad,GMCH dental Seniority list
List of Employee for A.bad,Govt.Cancer Hospital & health discl os ed upto Cl erk-E st-3 (Admi nistrati on)
post of Lab Tech.
rural,paithan May end of year
Page 25 of 52
CITIZEN CHARTER…Govt. Medical College,Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
1)Apply Within 1 year after death of
employee.
2) Death Certificate of employee.
3) Candidates qualification
Sending Proposal of Certificate. Within 7 days
Common Seniority list 4) If employee son want Incharge O.S.
14 After Completing
Compensate appointment then son should thi ngs Menti oned. Cl erk-E st-3 (Admi nistrati on)
empl oy ees (A nuk ampa) produced NOC of Employees Wife.
5) NOC of blood relative of employee
6) If employees is not Nominated
then employees should produced
court succesation Certificate.
1) Promotion Qualification
Benfit 12 & 24 year 2) cast validity if Backword category 7 days Incharge O.S.
15 (Aswasit Pragati 3) confiditial Report and Decl air Date
Cl erk-E st-3 (Admi nistrati on)
Yojena) 4) Medical fitness of meeting
5) recommendation of committee
Appointmet letter
Minimum three years of permenant
ccontinue service
Permemanacy Benefit
No gap in the continue three years Incharge O.S.
16 services Mi n:3 to 7 days
Certificate Cl erk-E st-3 (Admi nistrati on)
No departmental enquiry/Legal
matters
confidatial Report
Medical Fitness
Appointment order
Relevent Sevaarth Joining order Incharge O.S.
17 Information Committee Recommendation Mi n:3 to 7 days
Cl erk-E st-3 (Admi nistrati on)
(Lad-Page/Anukampa) If applicable caste Ceretificate &
ValiditySmall Falimy Certificate
Leave Benefits
Incharge
Cl erk-E st-3
1 LTC/Maharashtra Application minmun 1 month before Mi n:3 to 7 days Incharge O.S.
Application minmun 1 month before Incharge O.S.
2 Native Place Visit Applicable only once in 2 year Mi n:3 to 7 days
Cl erk-E st-3 (Admi nistrati on)
Application
3 Maternity Leave
ANC Card Xeroxes/papers Mi n:3 to 7 days
Incharge O.S.
Medical certificate at the time of Cl erk-E st-3 (Admi nistrati on)
joining
Application
4 Conditon :TB & Medical Board recommendation
Mi n:3 to 7 days Incharge O.S.
Paralysis affected Medical certificate at the time of Cl erk-E st-3 (Admi nistrati on)
joining
Application minmun 1 month before
through Proper channel and Incharge O.S.
5 Earn Leave recommendations of concerned Mi n:3 to 7 days
Cl erk-E st-3 (Admi nistrati on)
department head/Section
Medical Leave Application with recommendation of Mi n:3 to 7 days Incharge O.S.
Page 26 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Application minmun 1 month before
through Proper channel and Incharge O.S.
1 Half pay Leave recommendations of concerned Mi n:3 to 7 days
Cl erk-E st-3 (Admi nistrati on)
department head/Section
Absent employee: Only after
2 Without Pay
recommendations of concerned Mi n:3 days
Incharge O.S.
department head/Section Cl erk-E st-3 (Admi nistrati on)
Application with Approval of
Meditation office/class to be
Special
submitted Incharge O.S.
3 through Proper channel and Mi n:3 to 7 days
Leave/Meditation Cl erk-E st-3 (Admi nistrati on)
recommendations of concerned
department head/Section
RETIREMENT
BENEFITS
Notice 6 months in Incharge O.S.
1 advance before As per Service Book records As per situati on
Cl erk-E st-3 (Admi nistrati on)
retirment
Pensioner person and Husband and Wife Joined Photo
Husband and Wife Joined ID Proof Mi n: 3 -7 days Incharge O.S.
2 all documents required
Address Proof after Notice Cl erk-E st-3 (Admi nistrati on)
for benefits
Children details and birth certificates
Verification of Updated Serevice Book
Pentioner service book
Incharge
3 Forwarding letter of head of the
only after receiving Cl erk-E st-3
institute
above documents
Service book related querries of
4
Treasury Office pentioner..he/she will have to comply Mi n: 3 -7 days
Incharge O.S.
Querries all the requirements as needed Cl erk-E st-3 (Admi nistrati on)
within working 7 days
online inforamtion will be filled and
Online pention the same will be forwarded to AG
Nagpur
Incharge O.S.
5 informations once Mi n: 3 -7 days
Hard copy of online inforamation Cl erk-E st-3 (Admi nistrati on)
above all is cleared
along with service book to be
forwarded to AG Nagpur
6 official Retirement Office Orders Mi n: 3 -7 days Incharge O.S.
Application Incharge O.S.
7 Leave encashment Verification in the service Book Mi n: 3 -7 days
Cl erk-E st-3 (Admi nistrati on)
Approved Pension sanctioned Pention paper approved
Incharge O.S.
8 papers received from Mi n: 3 -7 days
by AG nagpur Cl erk-E st-3 (Admi nistrati on)
AG Nagpur
9 NOC certificate Institute level concerned
Mi n: 3 -7 days Incharge O.S.
departments/sections NOC Cl erk-E st-3 (Admi nistrati on)
Page 27 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service
List of Documents Required Responsible
No
Service Responsible
(In case of
(in Days)
Escalation)
Appointment of 1) Minimum lenth of service of 10
employees on vaccant
years
post of class-3 &
2) Qualification Certificate
issued order according 7 days
3) Cast Certificate & Cast Validity if Incharge O.S.
10 to Organising meetings and Decl air Date
of Lab Asst. to Lab. Employee belongs to backword of meeting Cl erk-E st-4 (Admi nistrati on)
Category
Tech. Committee &
4) Committee Recommendation
rules and regulation of
5) Sanction office Tippani
government resolution.
Information of
employ e s hould
be s ubmi tted i n 7
Fill up DCPS & NPS days to treas ury
Issued form should be Updated & office & Rec eiv ed Incharge O.S.
11 form for New joining
submiteed to this office DCPS No. & Cl erk-E st-4 (Admi nistrati on)
employees
NPS No. s hould
inform to acc ount
sec tion for fur ther
acti on.
Regarding issued Within 2 month Incharge O.S.
12 Medical Certificate of Office Order Copy
after J oi ning. Cl erk-E st-4 (Admi nistrati on)
New Join employee.
Regarding sending
within 3 month
1) fill up form prescribed form by after date of
Attestation
government from employees in 2 Joi ning. Withi n 7
Form(Character Incharge O.S.
13 copies. days after
Certificate of Cl erk-E st-4 (Admi nistrati on)
employee to district 2) Letter from head institute for employees
Character Certificate. submitted
police headquarters.
Prescribed form
1)Caste Certificate duly signed by
Sending Proposal of
Responsible officer Within 7 days
2) School leaving certificate After s ubmi ting Incharge O.S.
14 Caste Validity
3) father,grandfather & blood relation doc uments Cl erk-E st-4 (Admi nistrati on)
certificate of employees
caste certificate & caste Validity. mentioned
4) Trees of Family Certificate
1) Appointment order
Prepared files of
2) Qualification Certificate Ti me to ti me Incharge O.S.
15 3) Medical Certificate
employees 4) Police Character update Cl erk-E st-4 (Admi nistrati on)
5) Letter regarding rel ated empl oy ees
1) Appointment order
2) Qualification Certificate
3) Medical Certificate Within 6 months
4) Police Character Incharge O.S.
16 Preparing Service Book After date of
5) Nomination form Cl erk-E st-4 (Admi nistrati on)
6) Caste Certificate if employee joini ng
belongs to backward Class
7) Small Family Certificate
17 cofidential Report 1) Gvot. Format Every year month Incharge O.S.
of A pril Cl erk-E st-4 (Admi nistrati on)
Page 28 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Submitting information information produced Regarding writ
Incharge O.S.
18 regarding Court case to Urgent
legal cell. petition from available records. Cl erk-E st-4 (Admi nistrati on)
Prepare Temporay & Received information prescribed Temporary &
format from GMCH,A.bad,GMC Permanent
Permanent Senirority Incharge O.S.
19 A.bad,GMCH dental Seniority list
List of Employee for A.bad,Govt.Cancer Hospital & health discl os ed upto Cl erk-E st-4 (Admi nistrati on)
post of Lab Tech.
rural,paithan May end of year
1)Apply Within 1 year after death of
employee.
2) Death Certificate of employee.
3) Candidates qualification
Sending Proposal of Certificate. Within 7 days
Common Seniority list 4) If employee son want Incharge O.S.
20 After Completing
Compensate appointment then son should thi ngs Menti oned. Cl erk-E st-4 (Admi nistrati on)
empl oy ees (A nuk ampa) produced NOC of Employees Wife.
5) NOC of blood relative of employee
6) If employees is not Nominated
then employees should produced
court succesation Certificate.
1) Promotion Qualification
Benfit 12 & 24 year 2) cast validity if Backword category 7 days Incharge O.S.
21 (Aswasit Pragati 3) confiditial Report and Decl air Date
Cl erk-E st-4 (Admi nistrati on)
Yojena) 4) Medical fitness of meeting
5) recommendation of committee
Appointmet letter
Minimum three years of permenant
ccontinue service
Permemanacy Benefit
No gap in the continue three years Incharge O.S.
22 services Mi n:3 to 7 days
Certificate Cl erk-E st-4 (Admi nistrati on)
No departmental enquiry/Legal
matters
confidatial Report
Medical Fitness
Appointment order
Relevent Sevaarth Joining order Incharge O.S.
23 Information Committee Recommendation Mi n:3 to 7 days
Cl erk-E st-4 (Admi nistrati on)
(Lad-Page/Anukampa) If applicable caste Ceretificate &
ValiditySmall Falimy Certificate
Leave Benefits
LTC/Maharashtra
Application minmun 1 month before Incharge O.S.
1 Applicable only once in 4 year Mi n:3 to 7 days
Darshan Cl erk-E st-4 (Admi nistrati on)
Application minmun 1 month before Incharge O.S.
2 Native Place Visit Applicable only once in 2 year Mi n:3 to 7 days
Cl erk-E st-4 (Admi nistrati on)
Application
3 Maternity Leave ANC Card Xeroxes/papers
Mi n:3 to 7 days Incharge O.S.
Medical certificate at the time of Cl erk-E st-4 (Admi nistrati on)
joining
Page 29 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Application
4
Conditon :TB & Medical Board recommendation Mi n:3 to 7 days
Incharge O.S.
Paralysis affected Medical certificate at the time of Cl erk-E st-4 (Admi nistrati on)
joining
Application minmun 1 month before
through Proper channel and Incharge O.S.
5 Earn Leave recommendations of concerned Mi n:3 to 7 days
Cl erk-E st-4 (Admi nistrati on)
department head/Section
Application with recommendation of
concerned incharge
6 Medical Leave
Medical certificate at the time of Mi n:3 to 7 days
Incharge O.S.
Application mentioning reason Cl erk-E st-4 (Admi nistrati on)
Medical fitness certificate at the time
of joining
Application minmun 1 month before
through Proper channel and Incharge O.S.
7 Half pay Leave recommendations of concerned Mi n:3 to 7 days
Cl erk-E st-4 (Admi nistrati on)
department head/Section
Absent employee: Only after
8 Without Pay recommendations of concerned
Mi n:3 days Incharge O.S.
department head/Section Cl erk-E st-4 (Admi nistrati on)
Application with Approval of
Meditation office/class to be
Special submitted
Incharge O.S.
9 through Proper channel and Mi n:3 to 7 days
Leave/Meditation Cl erk-E st-4 (Admi nistrati on)
recommendations of concerned
department head/Section
RETIREMENT
BENEFITS
Notice 6 months in Incharge O.S.
1 advance before As per Service Book records As per situati on
Cl erk-E st-4 (Admi nistrati on)
retirment
Pensioner person and
Husband and Wife Joined Photo
Husband and Wife Joined ID Proof Mi n: 3 -7 days Incharge O.S.
2 all documents required
Address Proof after Notice Cl erk-E st-4 (Admi nistrati on)
for benefits
Children details and birth certificates
Verification of Updated Serevice Book
Pentioner service book
3 Forwarding letter of head of the
only after receiving
institute
above documents
Service book related querries of
4
Treasury Office pentioner..he/she will have to comply Mi n: 3 -7 days
Incharge O.S.
Querries all the requirements as needed Cl erk-E st-4 (Admi nistrati on)
within working 7 days
Page 30 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
online inforamtion will be filled and
Online pention
the same will be forwarded to AG
Nagpur
Incharge O.S.
5 informations once
Mi n: 3 -7 days
Hard copy of online inforamation Cl erk-E st-4 (Admi nistrati on)
above all is cleared
along with service book to be
forwarded to AG Nagpur
official Retirement
/VRS/Death Office Orders
Incharge O.S.
6 In above situation
Mi n: 3 -7 days
Death Certificate Cl erk-E st-4 (Admi nistrati on)
Enteries to be done in
service book
Application Incharge O.S.
7 Leave encashment Verification in the service Book Mi n: 3 -7 days
Cl erk-E st-4 (Admi nistrati on)
Approved Pension sanctioned Pention paper approved
Incharge O.S.
8 papers received from Mi n: 3 -7 days
by AG nagpur Cl erk-E st-4 (Admi nistrati on)
AG Nagpur
9 NOC certificate Institute level concerned
Mi n: 3 -7 days Incharge O.S.
departments/sections NOC Cl erk-E st-4 (Admi nistrati on)
LEGAL & RTI
1 Right to Information R.T.I. Application
30 day s Incharge O.S.
Clerk R.T.I. (Admi nistrati on)
2 Legal Cases Writ Petition - Orginal 7 Days Incharge O.S.
Application Contempt Petition Clerk R.T.I. (Admi nistrati on)
3 Vehicles Providing Required Application Urgent
Incharge O.S.
Clerk R.T.I. (Admi nistrati on)
ESTABLISHMENT-4
Government &
Director level work
1 Sanctioned Post Various Format of Government Date Declared by Incharge O.S.
Head O ffic e Cl erk-E st-4 (Admi nistrati on)
2
Countinuation for Various Format of Government
Date Declared by Incharge O.S.
Tempory Class-4 Post Head O ffic e Cl erk-E st-4 (Admi nistrati on)
Giving answer to
3
Legislative Session Letter received from Government in Urgent
Incharge O.S.
Question Issued by case of legislative Question Cl erk-E st-4 (Admi nistrati on)
Legislative Members
Information about Date Declared in Incharge O.S.
4 Santioned,Fiilup & Letter from DMER,Mumbai or Mail
DME R Letter Cl erk-E st-4 (Admi nistrati on)
Vacant post
Divisional Level
Information
Promotion
&Nomination Roster Promotion &Nominaton category
Incharge O.S.
1 Compilation from Per 2 Y ears
wise complete roster Cl erk-E st-4 (Admi nistrati on)
Divisional Office
(Backward class)
Information About
1) Collector office order
2) Collector office format Organiz e at the Incharge O.S.
2 Compassionate
3) Seniority list of composite Ground day of meeti ng Cl erk-E st-4 (Admi nistrati on)
Ground Meeting for
of this Office
1) Received fillup proposal from
Candidate
Proposal of
2) Candidate Qualification certificate 7 days
Incharge O.S.
Page 31 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service
List of Documents Required Responsible
No
Service Responsible
(In case of
(in Days)
Escalation)
3 Continuation Ground (If c andi date Cl erk-E st-4 (Admi nistrati on)
send to collector office 3) Other Blood Relative NOC provi ded all
doc ument )
4) Succession certificate by court if
not given Nomination
4 Information About Received Information Letter from Date Declared by Incharge O.S.
Statistical Department Statistical Office conc ern Offic e Cl erk-E st-4 (Admi nistrati on)
Fill up DCPS & NPS 7 days Incharge O.S.
5 form which Employee Treasury office Letter and Declare Date
Cl erk-E st-4 (Admi nistrati on)
first join in this office &
of meeting
Audit for A.G. Nagpur,
Mantralya Mumbai, Demand by All concern Audit Dept.
Incharge O.S.
6 Director office, Urgent
provided for office Available Record Cl erk-E st-4 (Admi nistrati on)
Mumbai, Head
Treasury office, Dhule
RTI ACT - 2005 Received Application from RTI Rec eived Incharge O.S.
7 Information provide to application from
Applicant Cl erk-E st-4 (Admi nistrati on)
RTI Applicant 1 month
Service for office
Employee
Sanction post 124 All 1) Attendance Register update
cadre of class-4 2) Casual Leave Register Time to ti me Incharge O.S.
1 employees maintain 3) post Register
Cl erk-E st-4 (Admi nistrati on)
record from Joining to 4) Retirement Register
Retirement 5) Employee file record Register
1) Given proposal from concern If Provi ded
Prepaid Seniority List
Applicant concern
doc ument by Incharge O.S.
2 for Compassionate 2) Required Qualification Certificate
applic ant after Cl erk-E st-4 (Admi nistrati on)
Ground
3) Other Blood Relative NOC incl uded Name i n
4) Succession certificate seniority list
1) Given proposal from concern
Applicant If Provi ded
Prepare Seniority List 2) Required Qualification Certificate concern
doc ument by Incharge O.S.
3 for Lad-page
3) Other Blood Relative NOC applic ant after Cl erk-E st-4 (Admi nistrati on)
committee Applicant
4) Succession certificate incl uded Name i n
5) Required cast cert & cast validity seniority list
for SC category
Appointment of 1) Office Joining order
2) Qualification Certificate
employees on vacant
post of class-4 & 3) Cast Certificate & Cast Validity if Joi n s ame day
issued order according Employee belongs to SC Category after s ubmi tti ng
4 to Organizing meetings doc uments whic h Incharge O.S.
of Lad-page &
mentioned lis t of Cl erk-E st-4 (Admi nistrati on)
Component Committee 4) Small Family Certificate in doc uments
& rules and regulation Performa Of Government required.
of government
resolution.
Page 32 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service
List of Documents Required Responsible
No
Service Responsible
(In case of
(in Days)
Escalation)
Information of
employ e s hould
be s ubmi tted i n 7
Fill up DCPS & NPS days to treas ury
Issued form should be Updated & office & Rec eiv ed Incharge O.S.
5 form for New joining
submitted to this office DCPS No. & Cl erk-E st-4 (Admi nistrati on)
employees
NPS No. s hould
inform to acc ount
sec tion for fur ther
acti on.
Regarding issued Within 2 month Incharge O.S.
6 Medical Certificate of Office Order Copy
after J oi ning. Cl erk-E st-4 (Admi nistrati on)
New Join employee.
Regarding sending 1) fill up form prescribed form by within 3 month
Attestation Form government from employees in 2 after date of Incharge O.S.
7 (Character Certificate copies. Joi ning. Withi n 7
Cl erk-E st-4 (Admi nistrati on)
of employee to district 2) Letter from head institute for days after
police headquarters. Character Certificate. employees
1)Caste Certificate duly signed by
Responsible officer Within 7 days
Sending Proposal of 2) School leaving certificate
After s ubmitting Incharge O.S.
8 Caste Validity 3) father, grandfather & blood
doc uments Cl erk-E st-4 (Admi nistrati on)
certificate of employees relation caste certificate & caste
mentioned
Validity.
4) Trees of Family Certificate
1) Appointment order
2) Qualification Certificate
9 Prepared files of 3) Medical Certificate Ti me to ti me Incharge O.S.
employees 4) Police Character update Cl erk-E st-4 (Admi nistrati on)
5) Letter regarding rel ated empl oy ees
1) Appointment order
2) Qualification Certificate
3) Medical Certificate Within 6 months
4) Police Character Incharge O.S.
10 Preparing Service role After date of
5) Nomination form Cl erk-E st-4 (Admi nistrati on)
joini ng
6) Caste Certificate if employee
belongs to backward Class
7) Small Family Certificate
Submitting information Information produced Regarding writ
Incharge O.S.
11 regarding Court case to Urgent
legal cell. petition from available records. Cl erk-E st-4 (Admi nistrati on)
Prepare Temporary & Received information prescribed Temporary &
12 Permanent Seniority format from GMCH,A.bad, Permanent Incharge O.S.
List of class 4 GMCH dental A.bad,Govt.Cancer Seniority list Cl erk-E st-4 (Admi nistrati on)
Employee for post of Hospital & health rural,paithan discl os ed upto
Prepare Temporary & Temporary &
Permanent Seniority Received information prescribed Permanent Incharge O.S.
13 List of class 4 format from GMC A.bad & health Seniority list
Cl erk-E st-4 (Admi nistrati on)
Employee for post of rural,paithan discl os ed upto
Lab.Assistant May end of year
Prepare Temporary & 1) According to Government rules Temporary &
Permanent Seniority 2) Completed Service for 3 years
Permanent
List of class 4 3) Qualification Certificate Incharge O.S.
14 Seniority list
Page 33 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Employee for post of 4) Caste Certificate & Cast Validity if discl os ed upto
Cl erk-E st-4 (Admi nistrati on)
Upper Class 4 post
E mpl oy ee bel ongs to back ward Class May end of year
(naik, daptari, & lift
1) All Cadres permanent Seniority list
2) Qualification for promotion post
Organized meeting for 3)Caste Certificate & Cast Validity if
Promotion of class 4 to Within 7 days
E mpl oy ee bel ongs to back ward Class Incharge O.S.
15 junior clerk, Class 4 to After Completing
lab.assistant,Class 4 to
thi ngs Menti oned. Cl erk-E st-4 (Admi nistrati on)
4) Enquiry of court case & Police
Class 4 Upper Post should not be against employees.
5) Meeting of Committee & Proposal
of Committee.
6) Approved Tipanni of office
1)Apply Within 1 year after death of
employee.
2) Death Certificate of employee.
3) Candidates qualification
Sending Proposal of Certificate.
4) If employee son want appointment Within 7 days
Common Seniority list Incharge O.S.
16 then son should produce NOC of After Completing
Compensate Cl erk-E st-4 (Admi nistrati on)
empl oy ees (A nuk ampa) Employees Wife. things Mentioned.
5) NOC of blood relative of employee
6) If employees are not Nominated
then employees should produce
court succession Certificate.
Appointment letter
Minimum three years of permanent
continue service
17 Permanency Benefit No gap in the continue three years Mi n:3 to 7 days Incharge O.S.
Certificate services Cl erk-E st-4 (Admi nistrati on)
No departmental enquiry/Legal
matters
Medical Fitness
Relevant Sevaarth Appointment order
Information
18 (Lad-Page/Anukampa) Joining order Mi n:3 to 7 days Incharge O.S.
Cl erk-E st-4 (Admi nistrati on)
Committee Recommendation
If applicable caste Certificate &
Validity Small Family Certificate
Leave Benefits
1
LTC/Maharashtra Application minimum 1 month before Mi n:3 to 7 days
Incharge O.S.
Darshan Cl erk-E st-4 (Admi nistrati on)
Applicable only once in 4 year
2 Native Place Visit
Application minimum 1 month before Mi n:3 to 7 days
Incharge O.S.
Cl erk-E st-4 (Admi nistrati on)
Applicable only once in 2 year
Application
3 Maternity Leave ANC Card Xeroxes/papers Mi n:3 to 7 days Incharge O.S.
Medical certificate at the time of Cl erk-E st-4 (Admi nistrati on)
joining
Application
4 Condition :TB & Medical Board recommendation Mi n:3 to 7 days Incharge O.S.
Paralysis affected Medical certificate at the time of Cl erk-E st-4 (Admi nistrati on)
joining
Page 34 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Application minimum 1 month before
5 Earn Leave
Mi n:3 to 7 days Incharge O.S.
through Proper channel and
Cl erk-E st-4 (Admi nistrati on)
recommendations of concerned
department head/Section
Application with recommendation of
concerned incharge
6 Medical Leave Medical certificate at the time of Mi n:3 to 7 days Incharge O.S.
Application mentioning reason Cl erk-E st-4 (Admi nistrati on)
Medical fitness certificate at the time
of joining
Application minimum 1 month before
7 Half pay Leave
Mi n:3 to 7 days Incharge O.S.
through Proper channel and
Cl erk-E st-4 (Admi nistrati on)
recommendations of concerned
department head/Section
Absent employee: Only after Incharge O.S.
8 Without Pay recommendations of concerned Mi n:3 days
Cl erk-E st-4 (Admi nistrati on)
department head/Section
Application with Approval of
Meditation office/class to be
9 Special submitted
Mi n:3 to 7 days Incharge O.S.
Leave/Meditation through Proper channel and Cl erk-E st-4 (Admi nistrati on)
recommendations of concerned
department head/Section
RETIREMENT
BENEFITS
Notice 6 months in Incharge O.S.
1 advance before As per Service Book records As per situati on
Cl erk-E st-4 (Admi nistrati on)
retirement
Husband and Wife Joined Photo
Pensioner person and Husband and Wife Joined ID Proof Mi n: 3 -7 days Incharge O.S.
2 all documents required
Address Proof after Notice Cl erk-E st-4 (Admi nistrati on)
for benefits
Children details and birth certificates
Verification of Updated Service Book Incharge O.S.
3 Pensioner service book Forwarding letter of head of the
Cl erk-E st-4 (Admi nistrati on)
only after receiving institute
Service book related queries of
4 Treas ury Offic e Q ueri es pensioner. He/she will have to
Mi n: 3 -7 days Incharge O.S.
comply all the requirements as Cl erk-E st-4 (Admi nistrati on)
needed within working 7 days
online information will be filled and
Online pension the same will be forwarded to AG
Nagpur
Incharge O.S.
5 information once above Mi n: 3 -7 days
Hard c opy of onli ne i nformation al ong Cl erk-E st-4 (Admi nistrati on)
all is cleared
with service book to be forwarded to
AG Nagpur
official Retirement Office Orders
/VRS/Death
Incharge O.S.
6 In above situation
Mi n: 3 -7 days
Cl erk-E st-4 (Admi nistrati on)
Entries to be done in Death Certificate
service book
7 Leave encashment Application
Mi n: 3 -7 days Incharge O.S.
Verification in the service Book Cl erk-E st-4 (Admi nistrati on)
Page 35 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Approved Pension sanctioned Pension paper approved
Incharge O.S.
8 papers received from Mi n: 3 -7 days
by AG Nagpur Cl erk-E st-4 (Admi nistrati on)
AG Nagpur
9 NOC certificate Institute level concerned Mi n: 3 -7 days Incharge O.S.
departments/sections NOC Cl erk-E st-4 (Admi nistrati on)
33 CONSTRUCTION
As Requirement from this institute & Incharge
Approved Estimate from Public Work Mi ni mum 15 days office
Clerk,
1 Major Work Department, Map of land, & Maxi mum 20 Superintendent
Cons truc tion
Justification of Dean, Certification of days (Admi nistrati on)
Department
Dean and Format A & B.
As Requirement from this institute &
Approved Estimate from Public Work
Department, Map of land,
Justification of Dean, Certification of Mi ni mum 60 days
Incharge office
Dean and Format A & B. Clerk,
2 Minor Work & Maxi mum 90 superintendent
Administrative Approval upto 20 lakh Cons truc tion
days (Admi nistrati on)
has been given by institute level. Department
Repairing works of employee
Quarters & student Hostel & college
building
Quotation order issued for this work Mi ni mum 15 days
Incharge office
Cleanliness of Water & less bidder get order of this work Clerk,
3 & Maxi mum 20 superintendent
Tank Of this institute invoice which produce by bidder get Cons truc tion
days (Admi nistrati on)
passed after work Department
Regarding Water bill Invoice of
Municipal corporation, Aurangabad
certified by DDO: Administrative
Payment of Water bill officer then its send to account Mi ni mum 4 days
Incharge office
& Property duties of section of this department. Clerk,
4 & Maxi mum 6 superintendent
Municipal Corporation Regarding Property duties Invoice of Cons truc tion
days (Admi nistrati on)
of Dhule Municipal corporation, Aurangabad Department
certified by DDO (Administrative
officer) then its send to account
section of this department.
Advertisement has been issued in
local Newspaper & tender has called.
Then less bidder gets order for tender proc ess Incharge
Canteen Tender canteen management. Rent payment required 30 days office
Clerk,
5 process & received & light bill & water charges has & P ay ment has superintendent
Cons truc tion
rent payment received monthly from canteen rec eiv ed per (Admi nistrati on)
Department
ownercommittee member has monthly
checked quality & quantity of foods &
meal Monthly.
Rent payment received Incharge
from various Govt.&
office
Monthly Rent payment received
Clerk,
6 Non Govt. Department Monthly superintendent
from Govt.& Non-Govt- department Cons truc tion
which had rented office (Admi nistrati on)
in this institute campus Department
Page 36 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
According to problems facing during Incharge
Providing service of access of internet &
office
Clerk,
7 internet & telecommunication. This department Monthly superintendent
Cons truc tion
telecommunication share brief problem with BSNL office
(Admi nistrati on)
Department
& give grievance of problem
Auditorium hall give as Incharge office
rented for programs & Issued order for rent & received
Clerk,
8 Monthly superintendent
Exam Hall rented for payment from beneficiary. Cons truc tion
(Admi nistrati on)
Examination Process
Department
Organized Program of Incharge
Death Anniversary &
office
Issued Circular to Programs to
Clerk,
9 Birth Anniversary Of Monthly superintendent
various department of this Institute Cons truc tion
freedom fighters &
(Admi nistrati on)
Department
Socialist Person
STORE A& B
Issue Quatation Order
for Purchase of Quatation Should be Enclosed in Dean Dean
1 Various Equipment & Sealed Envelope with specification 7 days G ovt.Medic al G ovt.Medic al
Machinaries in Various from provider College College
Heads
Issue Orders for
Order will be issue on basis of lowest
bidder who give quatation for
Purchase of
Dean Dean
purchase of equipment &
2 Equipments & 10 day s G ovt.Medic al G ovt.Medic al
Machanaries.Specification Should be
Machinaries in Various
College College
matched with user department
Head
specification.
Required Tax Voice which Certified
by Head of User Department & also
Required Letter from department for
certification of invoice.According to
G.R.of Industry,Energy & Labour
Department Maharashtra 5 day s for below
Governmetn भ खस ां 2014/प्र.क्र.82/भ ग- Dean Dean
3 Certification Of Invoice 3/उद्योग-4/ दि.30/10/2015 If invoice Rs.5000 & 15
G ovt.Medic al G ovt.Medic al
days for abov e
amount is more than Rs 5000 then College College
Rs.5000 amount
invoice get certified from office then it
will be send to Account Section of
this institute for payment.but if
invoice amount is less than Rs.5000
then invoice will passed in office only
& payment will issue.
Letter Requirement from user
department & also required bond
papers from Provider.Year & date
AMC/CMC Of should be mentioned in bond paper. Dean Dean
4 Machanaries & Invoice should be given.Then invoice 10 day s G ovt.Medic al G ovt.Medic al
Equipments will certified from user deparment & College College
then bill will passed from office &
then invoice will send to treasury for
payment.
Page 37 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
INWARD SECTION
Letter received by
Registrar A.D. , Speed
post, simple post are Letter received from
Incharge O.S .(A dminis trati
1 opened infront O.S. 2 to 3 day s
Government,DMER & private Office Cl erk on)
And duly signed by
O.S. then letter Note
on inward register
Letter received from all
depar tment,G ov ernmen
t & DMER & other
Govt. office are
2 remarks by O.S. then Letter received from
2 to 3 day s Incharge O.S.
take note on Government,DMER & private Office Cl erk (Admi nistrati on)
register.then its
distrubuted to all
related departments for
further action
Confidential letter are
3 tear up infront of O.S. Letter received from
2 to 3 day s Incharge O.S.
then take note on Government,DMER & private Office Cl erk (Admi nistrati on)
inward register.
Note of letter which
received from DMER
4 on special register for
Letter received from DMER 2 to 3 day s Incharge O.S.
sophisticated Cl erk (Admi nistrati on)
action.then get
remarks from O.S.
Note of letter which
received from
MUHS,Nashik on Incharge O.S.
5 special register for Letter received from MUHS,Nashik 2 to 3 days
Clerk (Administration)
sophisticated
action.then get
remarks from O.S.
OUTWARD
Givining outward no.to
Incharge
clerk O.S.
1) files & also note down letter from Departments Urgent
outward (Admi nistrati on)
number on outward
depar tment
Givining outward no.to Incharge
Confidential
clerk O.S.
2) letter.Enclosed letter letter from Departments Urgent
outward (Admi nistrati on)
should send to related
depar tment
person
letter which send to out
of station by sticking Incharge
tickets to pockets &
clerk O.S.
3) urgent letter send by letter from Departments Urgent
outward (Admi nistrati on)
speed post & register
depar tment
A.D. & also put note on
register
QUARTERS
Page 38 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Application Of Employee for demand Acc ordi ng Incharge
Distributation Of of quarter,Xerox Copy of Clerk, O.S.
1 Strength of
Quarters to employees Appointment , Passport Size photo of Quarter (Admi nistrati on)
Quar ters
Employee Sec tion
Owning Quarter after employee
vaccant quarter.Checking items in Incharge
Owning Quarters after Quarter.Checking whether employee Acc ordi ng
Clerk, O.S.
2 employees relieved paid Electrictiy bill or not, taking Strength of
Quarter (Admi nistrati on)
from Quarter. certificate from employee for pending Quar ters
Sec tion
electric bill.issued certificate after No
pending electric bill payment.
ACCOUNTS
Prescribed form, 7/12 form, Structure
Submissi on to
DME R after In c harge
House Building of House, permission of Municipal Account
1 Sanc tion from Clerk of
Advance Corporation Department, Salary Superintendent
DME R, Adv anc e
Certificate, Estimate of House
Mi ni mum3-7 days
Submissi on to
Driving License, Quotation Of
DME R after In c harge Account
2 Vehicles Advance Sanc tion from Clerk of
Vehicle and Salary Certificate Superintendent
DME R, Adv anc e
Mi ni mum3-7 days
Submissi on to
Certificate of MSCIT, Quotation of
DME R after In c harge Account
3 Computer Advance Sanc tion from Clerk of
Computer and Salary Certificate Superintendent
DME R, Min:3-7 Adv anc e
days
In c harge Account
4 Festival Advance Application of Employees Mi ni mum3-7 days Clerk of
Superintendent
Adv anc e
To supervise on budget
& contingency bills Admi nistrativ e
submitted from budget
section,
Leave travelling Offic er
concession bills,
Salary bills of gazetted
& non gazetted To check the documents as per
Same day on Account
5 employees, Stipend of submissi on from Superinten-
submitted from concern section
students, conc ern s ecti on. dent
All advances to
employees,
G.P.F. & DCPS,
over time bills, DCRG
& Pension bills,
salary certificate, D.A.
arrears
1)Form no.1 & 3 Gaz. Employees
and class 3 & 4 employees
2)Medic al Ground, Medi cal Certific ate In c harge
GENERAL Account
Page 39 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
6 PROVIDENT FUND 3)House Building repairing Mi ni mum 3-7 days Clerk of Superintendent
documents
G.P.F
4)Marriage card computer, motor
cycle quotation & education
documents etc.
1)Employees Gaz. & 3 Empl oy ees G az.
Annexure “B” submitted in three & 3 Submissi on In c harge
copy’s & Retirement order to A .G . Office Account
7 GPF Final Payment Clerk of
Nagpur & Superintendent
2)Employees class 4 Application & G.P.F
Mumbai s ecti on,
Establishment Retirement order copy
For After
1) Application From Employees Submission to In c harge
Nomination. D M E R Account
8 GPF Insurance Link Clerk of
2) Employees death certificate Sanc tions , after Superintendent
G.P.F
3) Nomination Copy sanc tions ,
1)Final Payment of DCPS / NPS Submissi on to
Treas ury Offic e
Employees Application Annexure “A” In c harge
DCPS / NPS (final Sancti on, A fter Account
9
Clerk of
payment) Sancti on of Superintendent
2)Order of Resignation or retirement G.P.F/N.P .S
Annex ure B, to
3)Employees Death Certificate get A nnexure C
Appointments order, Joining Reports, Date on 1 to 5
Sec tion Acc ount
10 Salary Class 1&2
Increments Certificate Per months In c harge Superintendent
Leave Encashment
Sec tion Account
16 Office Order Mi ni mum 3-7 days
Class 1&2 In c harge Superintendent
17 D.A. Arrears Class 1&2 Govt. of Maharashtra G. R. Mi ni mum 3-7 days Sec tion Account
In c harge Superintendent
Time Bond Promotions
Sec tion Account
18 Officer Order Mi ni mum 3-7 days
Class 1&2, 12/24 In c harge Superintendent
Probation period
Sec tion Account
19 Officer Order Mi ni mum 3-7 days
Termination Class 1&2 In c harge Superintendent
Salary Arrears Class Sec tion Account
20 Officer Order Mi ni mum 3-7 days In c harge
1&2 Superintendent
Appointments order, Joining Reports, Date on 1 to 5 Sec tion Acc ount
21 Salary Class 3 &4
Increments Certificate Per months In c harge Superintendent
Leave Encashment Mi ni mum 3 days Sec tion Account
22 Office Order
Class 3 &4 Maxi mum 7 days In c harge Superintendent
Mi ni mum 3 days Sec tion Account
23 D.A. Ar rears Cl as s 3 & 4 Govt. of Maharashtra G. R.
Maxi mum 7 days In c harge Superintendent
Time Bond Promotions Mi ni mum 3 days Sec tion Account
24 Officer Order
Class 3 &4, 12/24 Maxi mum 7 days In c harge Superintendent
Salary Arrears Class 3 Mi ni mum 3 days Sec tion Account
25 Officer Order
&4 Maxi mum 7 days In c harge Superintendent
1) Appointment order of Post Subj ec t to
graduate (Junior Resident) student av ailability of
from PG Section grants
Page 40 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
2) Present/Absent report from all In c harge Acc ount
26 Stipend / Scholarship concerned departments
Cl erk Sti pend Superintendent
3) Leave sanction order from PG Mi ni mum 3-7 days
section
4) Promotion order of Post graduate
(Junior.
27
Resident) student from JR-I to JR-II,
JR-II to JR-III from PG section
Subj ec t to
av ailability of In c harge Acc ount
28 DA arrears of Stipend Govt. of Maharashtra G. R. grants
Cl erk Sti pend Superintendent
Mi ni mum 3-7 days
29 Stipend Certificate Application of Junior Resident Mi ni mum 3-7 days
In c harge
Cl erk Sti pend
After rec eipt of
1) Application of retired officer/ G ovt. of
employee Maharas htra G R
of G IS interest
2) Retirement order of officer/ In c harge
employee from Establishment Mi ni mum 3-7 days
30
Group Insurance clerk Group Account
Scheme section. Insurance Superintendent
3) Govt. of Maharashtra GR of GIS
Shc eme
interest.
4) Service book 1st page Xerox, GIS
entries in service book.
5) In case of Death of officer/
employee nomination of GIS is
required
31 Budget
Subj ec t to
1 T.E.W.Charges Bills From electrician,
Availability of I/C Clerk Account
Grants.. Budget Superintendent
Mi n 3-7 days
2 Telephone Operator&
3 Bandhkam Section
Bills From Store 102, Stores 103,
4 Office Expenses Cashier, Library, Academy Mi n 3-7 days
Section&Account Section
5 Rent Rate Taxes Bills From Municipal Corp.
Aurangabad (Bandhkam Section)
6 Computer Expen. Bills From Store 102, Stores 103 &
Cashier
7 Material & Supllies Bills From Store 102, Stores 103 &
Cashier
Bills From Store 102, Stores 103,
8 Advertising & Pub. Academy Section& Establishment
Sec.
9 Minor Works Bills from Bandhkam Section &
Cashier
10 Motor Vehicles Bills From Vehicles Section& Cashier
Machinery Bills From Store 102,& Cashier,
11 Maintenance &
Stores 103& Cashier
Equipment
Page 41 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
32 OTHERS
Railway & S.T.Bus Ticket from All
Gaz.Officer, Class III & Four
Employees. Establishment Section Subj ec t to
Incharge
Leave Travelling Order Tour Diary, Family Information clerk Leave
av ailability of Account
1 Concession, & Home Husband/Wife not Govt. Employees Trav elling
Grants Mi n. 3 Superintendent
Town,
Undertaking Mother in Law & Father Conc ession,
Days Max .7 Days
in Law not pensioner Undertaking & Home town
Reason Card& All Undertaking
Certificate
All Document Original Subject to
Prescribed form No.A & B Medical av ailability of
Grants
Mi n. 3-7 days
Rembershment
GovtHospital.Medical Bills,Medicine
not available in Medical Store,
Pharmacist StoresCertificate,
Counter Si gn Medic al s uperi ntendent.
Family Information,
Husband/Wife is not
Govt.Employees Undertaking,
2
Medical Permanency Certificate, Incharge Account
Reimbursement & All Undertaking Certificate.
clerk Superintendent
From C.& D
Medical
Reimbursement PrivateHospital,
Medical Bill ,
Govt.Hospital refer Letter, Private
Hospital Discharge Card,
Family information,
Ration Card,
Husband/Wife is not
Govt.Employees Undertaking
Salary Certificate
Permanency Certificate,
Establishment leave Section Order
& All Undertaking Certificate
Vehicle Section Subject to
3 Overtime Allowance Order & Log Book av ailability of Incharge Account
Zero Grants clerk Superintendent
Mi n. 3 –7 Days
Bills Form All gazetted Subject to
Officer, Class III & IV av ailability of
4 Domestic travel Employees & Grants Incharge Account
ex pens es
Establishment Section Mi n. 3 –7 Days clerk Superintendent
Order ..Tour Diary &
Railway/S.T.Bus Ticket
Section Order From Subject to
Establishment Section & No Dues av ailability of Incharge Account
5 Provisional Pension certificate
clerk Superintendent
Page 42 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Grants
Mi n. 3 –7 Days
Sanction Order from A.G.Office Subj ec t to
Nagpur
Death Cum Retirement
Incharge Account
6 No Dues certificate av ailability of
Gratuity. clerk Superintendent
Grants
Mi n. 3 –7 Days
CASH SECTION
1) Enteries of EFT in cash book
2) Non-Govt. Cash book enteries
3) Updation of bank register
4) Recovery of society loan,
5) Installments of RD/LIC & othe
recoveries
6) Deposit the stipend in bank
7) Distribution of advances &
Settlelment of advances
8) deposit the csh in bank through
challan
9) Daily cash book tally
1 Section handling 10) Maintaining PLA account
3-7 day s Cas hier Admi nstrative
11) New acc ounts openi ng i n treas ury officer
12) Computerization of all above
works
13) To maintin the PLA cash book
14) Issuing Receipts of cash
received
15) Preparing challan
16) Distibution of scholarship,
freeship, PTC, STC, NMS, Deposits
through bank
17) All works related to banks
ACADEMIC UG
Selection Letter, Concerned
Entrance Exam (MHCET, NEET etc)
1 UG Admission (MBBS)
Documents , Educational Qualifiction 3 to 7 day s Sec tion Cl erk Office S uptd.
Documents & Others Documents as
mentioned in Adm section of College
Website (www.gmcaurangabad.com)
Selection Letter, Educational
Qualifiction Documents & Others
2 UG Admission (BPMT) Documents as mentioned in Adm 3 to 7 day s Sec tion Cl erk Office S uptd.
section of College Website
(www.gmcaurangabad.com)
As per
3 Students Eligibity As per MUHS Nashik Instruction Notific ati on of Sec tion Cl erk Office S uptd.
MUHS Nas hik
ACADEMIC PG
Page 43 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
As per
1 Students Eligibity As per MUHS Nashik Instruction Notific ati on of Sec tion Cl erk Office S uptd.
MUHS Nas hik
2 Bonafied Cert. Finanl No dues cert & Last Year 3 to 7 day s Sec tion Cl erk Office S uptd.
Marksheet
3 Experience Cert Finanl No dues cert & Last Year
3 to 7 day s Sec tion Cl erk Office S uptd.
Marksheet
4 MCI Recogniton Cert Finanl No dues cert & Last Year 3 to 7 day s Sec tion Cl erk Office S uptd.
Marksheet
5 Attempt Cert Finanl No dues cert & Last Year
3 to 7 day s Sec tion Cl erk Office S uptd.
Marksheet
6 Character Cert Finanl No dues cert & Last Year 3 to 7 day s Sec tion Cl erk Office S uptd.
Marksheet
7 Credit Hours Cert. Finanl No dues cert & Last Year 3 to 7 day s Sec tion Cl erk Office S uptd.
Marksheet
Candidate Passed MBBS Degree
Course & Others Documents as As P er
mentioned in HO Appointment
8 HO Filling Appointment Adv er tis ement Sec tion Cl erk Office S uptd.
Advertisement College Notice Board G MC A urangbad
(HO Advertisement valid to six
Month)
Caustion Money &
Finanl No dues cert , Last Year
9 Marksheet, CMD & Lib Deposti 3 to 7 day s Sec tion Cl erk Office S uptd.
Libery Deposit Govt.Receipt, Bank Account Number
Page 44 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
ACADEMIC FEES &
AUDIT
Afert c utoff date
1 Tution fees Application & selection list as rec eiv ed from Sec tion Cl erk Office S uptd.
cas hi er
Application Form Before 30th Nov
2 EBC Income certificate Sec tion Cl erk Office S uptd.
ev ery y ear
Adhaar card
Application Form
3 HTC Parents Income Certificate Before 30th Nov
Sec tion Cl erk Office S uptd.
Income certificate ev ery y ear
Adhaar card
Application Form
4 PTC
Parents Income Certificate Before 30th Nov Sec tion Cl erk Office S uptd.
Income certificate ev ery y ear
Adhaar card
Application Form
5 Defence Clims
Parents Income Certificate Before 30th Nov Sec tion Cl erk Office S uptd.
Income certificate ev ery y ear
Adhaar card
Relevent remarks/Half margin para
from Audit officer..
6 Audit for AG Nagpur Collecting Compliance report once
3-7 day s Sec tion Cl erk Office S uptd.
received from the concerned section
to whom para is given..
Relevent remarks/Half margin para
from Audit officer..
7 Audit for Vigilance Collecting Compliance report once
3-7 day s Sec tion Cl erk Office S uptd.
received from the concerned section
to whom para is given..
Relevent remarks/Half margin para
from Audit officer..
8 Audit for DMER Collecting Compliance report once 3-7 day s Sec tion Cl erk Office S uptd.
received from the concerned section
to whom para is given..
Page 45 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Relevent remarks/Half margin para
from Audit officer..
9
Audit for Physical 3-7 day s Sec tion Cl erk Office S uptd.
Verification Collecting Compliance report once
received from the concerned section
to whom para is given..
ACDEMIC
INTERNSHIP
Admission Fees 1500, Tution Fees PG-DMLT
29,000 (Par Year 10% Increase
DMLT Course Cours e
Tution Fees, Gymkhana Fees 500,
Intake (Di mploma)
1 Library Fees 1000, Library Deposit Sec tion Cl erk Office S uptd.
Capecity -12 Admis sion as per
2000, University Development Fees
(Diploma) DMER
50, Ashwmedh Fees 50 & University
Notification
Eligibity Fees Home University 3000,
DMLT Students
As per
2 As per MUHS Nashik Instruction Notific ati on of Sec tion Cl erk Office S uptd.
Eligibity
MUHS Nas hik
3
DMLT Final No Fees Section No dues, Concerned 3 to 7 day s Sec tion Cl erk Office S uptd.
dues Cert. Department No dues , Li brary No dues
DMLT Libery
Finanl No dues cert , Last Year
4 Marksheet, Lib Deposti 3 to 7 day s Sec tion Cl erk Office S uptd.
Deposit
Govt.Receipt, Bank Account Number
5 Foreign Verification Bond Free Cert.2) Degree Cert. 3 to 7 day s Sec tion Cl erk Office S uptd.
Certificate
Application to Dean, 10th Certificate,
Domicile Cert. 12th TC,Final No
Transfer Certificate
dues ,First to Last year Marksheet,
6 Internship Completion Cert.,Passing, 3 to 10 days Sec tion Cl erk Office S uptd.
(TC)
Bond (Notary), PG Selection letter,
Admission letter/Bond Free Cert.
,Caste & Validity Cert. (If applicable)
Application to Dean, Migration
7 Migration Certificate application form Transfer Cert. (TC), 3 to 7 day s Sec tion Cl erk Office S uptd.
Last year Marksheet,
8 Bonafied Cert. First MBBS,BPMT,DMLT Application to 3 to 7 day s Sec tion Cl erk Office S uptd.
year Dean, Admission letter
9 Bonafied Cert.II,III/I,III/I MBBS,BPMT,DMLT, Application to
3 to 7 day s Sec tion Cl erk Office S uptd.
Dean, Marksheet
10 MCI Recogniton Cert. MBBS Application to Dean, 3 to 7 day s Sec tion Cl erk Office S uptd.
Marksheet/Passing
11 Attempt Cert. Application to Dean, First to Last 3 to 7 day s Sec tion Cl erk Office S uptd.
year Marksheet, No dues cert.
12 Character Cert.
Application to Dean, Internship 3 to 7 day s Sec tion Cl erk Office S uptd.
Completion/Passing Cert. No dues
13 Internship Posting MBBS Passing, Last year
3 to 7 day s Sec tion Cl erk Office S uptd.
Order Marksheet, No dues
Page 46 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Application to Dean, No dues,
14 Internship Completion Marksheet, Passing, Posting Order,
3 to 7 day s Sec tion Cl erk Office S uptd.
Certificate MMC Registration Cert., Annexure
I,II,III,Log book
Application to Dean,Passing
15 NOC for Internship Cert./Marksheet, Internship Transfer
3 to 7 day s Sec tion Cl erk Office S uptd.
Transfer application from, NOC Parent
College.
Application to Dean, Internship
16 Internship Reveling Transfer Order MUHS, Internship
3 to 7 day s Sec tion Cl erk Office S uptd.
Order Completion Department wise Cert.
Posting Order,MMC Registration
Application to Dean, MUHS
17 Internship Posting
Internship transfer Order, Relieving 3 to 7 day s Sec tion Cl erk Office S uptd.
Order parent college,MMC
Registration
Application for Print Application for Provisional
18 Provisional Registration form, Bonafied Cert.,
3 to 7 day s Sec tion Cl erk Office S uptd.
Registration with Internship doing Cert., Proof of Birth,
MMC,Mumbai. Last year Marksheet,Passing Cert.
Application to Dean, First to Last
19 Transcript Certificate
year Marksheet, Passing Cert., 3 to 7 day s Sec tion Cl erk Office S uptd.
Degree Cert., Internship Cert., Bond
Free Cert.
Exam Section
1) Student exam form
2) Last Year marks sheet
Exam form University 3) Attendance for HOD respective
1
Exam form courses
BPMT/UG/ 4) student signiture
DMLT 5) Dean signiture
6) University Fee
7) No Dues Cert.
Degree Certificate 1) Student Applilcation
2 BPMT/UG/ 2) Bond Release Certificate
DMLT 3) Photo Identification
As per University
Marksheet , Passing Offic e S uptd
Notific ati on and Sec tion Cl erk
Certificate, Merit Cert. 1) Photo ID Academic
3 Circular
(U.G. 2) Hall ticket
DMLT,BPMT)
4 Hall Ticket 1) Photo Identification
2) No dues certificate
Page 47 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service
List of Documents Required Responsible
No
Service Responsible
(In case of
(in Days)
Escalation)
5 University Notification 1)University Notification and Circular
& Cirdcular Forward all Department
1) Student Application
6
Verification and Re- 2) University Application form
totaling Form 3) Latest Exam Marksheet
4) D.D. for MUHS
1) Consult Department for Internal
Internal Assesment
Assessment marks
7 2) Student signature
Mark Submission
3) HOD Signature
4) Dean Signature
1) Invigilator Duties
2) Clerical Stuff Duties
Theory Exam Summer
3) Cl.IV Staff Duties
8 4) Seat Summary
and Winter 5) Supervisor Duties
6) IVS Duties
7) CI Duties
1) Cap Custodian Duty As per University
2) Asst. Cap Custodian Duty
Offic e S uptd
Central Assesment Notific ati on and Sec tion Cl erk
9 3) Asst. Cap Custodian Duty Academic
Programe Circular
4) Clerk Duty
5)Peon Duty
Pratilcal Exam 1) Sealed Envelopes
10 UG, ,BPMT,PG- 2) Convenar letter
DMLT 3) Pratical Exam Bill
1) All Department pratical Bill
Theory Exam, Pratical
3) Pratical Exam Bill
3) Expenditure
Exam , Central
11 4) Convenor Receipt
Assessment Programe
Audit 5) Internal and External
6) Teacher Remuneration form
7) All staff Remuneration form
1) Application form
2) Photocopy of birth certificate
3) Photocopy of birth certificate
Teacher Approval
4) photocopy of PG/UG degree Offic e S uptd
12 5)Teacher Experience certificate 3 to 7 Days Sec tion Cl erk
Proposal Academic
6)Appointment order
7) Joining Order
8) Xerox of approval
9) letter of conventional university
1) Student Application
2) Bond Release Certificate
13 NOC Certificate for 3) DNB Concelling Letter
3 to 7 Days Sec tion Cl erk Offic e S uptd
degree (MUHS Nashik) 4) College Allotement letter Academic
5) NOC Fees
6) 100 Bond Paper Affidavit
Page 48 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
Scholarship Section
1) Application to Dean The O fficial
2) One copy of passport size notific ation
photograph with signature of the rel ated To G ov t.
candidate, pasted on Application of Indi a
form (Hard copy) postmatric
3) Cast certificate Schol ars hip/
Govt. of 4) Cast validity certificate Frees hip will
1) India 5) Non creamy layer certificate rel eas e on
Sec tion Cl erk Office S uptd.
postmatric 6) Income certificate (Original) www.mahaes c hol .
Scholarship 7) Passing marksheet of last year gov.i n
8) Gap certificate ( In case if Gap ) &
9) Hostel residential certificate
www.etri bal.maha
10) Aadhaar card & Aadhaar seeding
slip ras htra.gov .in
11) Nationalised bank passbook
websi te
Attested xerox copy (First page )
1) One copy of passport size
photograph with signature of the
candidate, pasted on Application
form 2) School Leaving certificate
3) Attested certificates of educational
Qualification 4) Verification of
Income details - In case of
employed parents/ Guardian :-
Income certificate from The Offici al
employer/Form no 16 (As per IT. Act
notific ation
1961 )/ copy of Income Tax Returns
rel ated To
filed. In Case self employed parents/
Schol ars hip for
Guardian :- Affidavit mentioning
the Mi nority
Scholarship for the income from all sourses ( i ) Institute
Communites will
2) Minority can insist to candidate to submit Sec tion Cl erk Office S uptd.
rel eas e on
Communites relevant income certificate from
Directorate of
revenue authorities ( ii ) In income
Medic al
certificate/ Affidavit Declaration there
Educ ati on &
Should be clear cut mentioned that
Res erc h Mumbai
candidate belong to Minority
websi te
Community 5) Aadhaar card &
Aadhaar seeding slip 6) Proof of
permanent residence :- Ration card/
Electricity bill/ Telephone bill/
Passport/ Voter id 7) Advance
Receipt of Scholarship payment (
Original ) 8) Student should submit
xerox copy of cancelled cheque A/C ,
Mentioned in Application Form
Page 49 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
1) Percentage of Student on
Secondary Level is 55 % Required
and Higher Secondary Level 65 %
Economical Help Required For eac h y ear
scheme For 2) Bank passbook Attested Xerox
3) student B efore Sec tion Cl erk Office S uptd.
Meritorious copy
Students ( First page ) 31 Augus t
3) Marksheet ( Last year )
4) Fees receipt of fees Which paid in
college by Student
1) Passpot size Photo
2) Higher secondary certificate exam
marksheet ( For Last year )
Central Sector 3) Proof of permanent residence :-
For eac h y ear
Ration card/ Electricity bill/
4) Scholarship student B efore Sec tion Cl erk Office S uptd.
Telephone bill/ Passport/ Voter id
scheme 31 Augus t
4) Bank passbook Attested Xerox
copy
( First page )
The O fficial
Notific ati on
related
to Nati onal
Tal ent S erc h
Scholars hip
appears a c ouple
National Talent As per Notification of
of Months before
5) Serch the start of Sec tion Cl erk Office S uptd.
NCERT New Delhi
Scholarship normal ac ademic
year i n all the
leadi ng
vernac ul ar and
nati onal news
paper pl us
employ ment
bulleti n
1) Application of Girl Student with
Attested for the Dean Acc ordi ng to the
2) Attested certificate for Dean of date mentioned
Savitribai Phule Educational Qualification ( Last in circ ular of
6) Scholarship For Girl exam ) Maharas htra Sec tion Cl erk Office S uptd.
Students 3) Income certificate for last financial university of
year Health Sciences,
[Only Executive magistrate Nashilk
(Tahsildar)]
Page 50 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service List of Documents Required Responsible
No Service Responsible
(In case of
(in Days)
Escalation)
1) Application to Dean Acc ordi ng to the
2) Bank statement
date mentioned
3) Passing marksheet of Last year
Dhanwantari in circ ular of
( Attested copy )
7) Vidhyadhan Maharas htra Sec tion Cl erk Office S uptd.
4) Income certificate for last financial
Scheme university of
year
Health Sciences,
[Only Executive magistrate
Nashilk
(Tahsildar)]
1) Application to Dean Acc ordi ng to the
2) Bank statement Passing
date mentioned
marksheet
in circ ular of
Earn and Learn of Last year ( Attested copy )
8) Maharas htra Sec tion Cl erk Office S uptd.
Scheme 3) Income certificate for last financial
year university of
Health Sciences,
[Only Executive magistrate
Nashilk
(Tahsildar)]
BOND Section
1. Passing Certificate
2. Degree Certificate
1 Undergraduate 3. Registretion Certificate
3 to 7 day Sec tion Cl erk Office S updt.
Completion Certificate 4. Internship Comlition Certificate
5. Aointment Letter
6. Expireance Certificate
1. Passing Certificate
Postgraduate
2. Degree Certificate
2 3. Registretion Certificate 3 to 7 day Sec tion Cl erk Office S updt.
Completion Certificate
5. Aointment Letter
6. Expireance Certificate
3 Bond Recovery Letter
(U.G. ) ------------ --------
4 MCI Inspection All Department Information
5 Missc
LIC Inspection U.G. &
P.G.
Annual Budget
MCI Inspection fess
LIC Inspection fess To collect the all Department
6 MBBS Affiliation fess Information & Send to Maharashtra 3 to 7 day Sec tion Cl erk Office S updt.
P.G. Affiliation fess Univercity of Health Sciences,
DMLT Affiliation fess Nashik.
BPMT Affiliation fess
Fellowship Affiliation
fess
Stationery
6 Flag Day
26-Jan ------ -----
To collect the Praposals from
7 Fellowship
concern Department & Send to --------
Maharashtra Unvercity of Health
Sciences, Nashik.
To collect the Praposals from
8 P.H.D.
concern Department & Send to --------
Maharashtra Unvercity of Health
Sciences, Nashik.
Page 51 of 52
CITIZEN CHARTER…Govt. Medical College, Dhule
Timelines for Supervisor
Officer
Sr.
Providing Officer
Name of the Service
List of Documents Required Responsible
No
Service Responsible
(In case of
(in Days)
Escalation)
PG HOSTEL SECTION
NO-DUES 1) Application to Dean
1) 2) Varify the fess Receipt 3 to 7 day s Sec tion Cl erk Office S uptd.
CERTIFICATE
2) HOSTEL 1) Application to Dean
3 to 7 day s Sec tion Cl erk Office S uptd.
CERTIFICATE 2) Varify from allotment register
CERTIFY 1) Instrument's original company bill
3) INSTRUMENT/CAUSU 2) Give the sections covering letter 3 to 7 day s Sec tion Cl erk Office S uptd.
AL MATERIAL BILL with warden sign
TAKE INSTRUMENT
4) BILL ENTERIES IN 1) After certifiying instrument bill 3 to 7 day s Sec tion Cl erk Office S uptd.
REGISTER
UG HOSTEL
NO-DUES
1) Application to Dean
1) 2) Varify the fess Receipt 3 to 7 day s Sec tion Cl erk Office S uptd.
CERTIFICATE
2) HOSTEL 1) Application to Dean
3 to 7 day s Sec tion Cl erk Office S uptd.
CERTIFICATE 2) Varify from allotment register
CERTIFY 1) Instrument's original company bill
3) INSTRUMENT/CAUSU 2) Give the sections covering letter 3 to 7 day s Sec tion Cl erk Office S uptd.
AL MATERIAL BILL with warden sign
TAKE INSTRUMENT
4) BILL ENTERIES IN 1) After certifiying instrument bill 3 to 7 day s Sec tion Cl erk Office S uptd.
REGISTER
The O fficial
notific ation
rel ated To G ov t.
of Indi a
postmatric
Application to Dean , cast certificate,
Schol ars hip/
Frees hip will
5) VIDHYAVETAN cast valdity , aadhaar card, bank Sec tion Cl erk Office S uptd.
rel eas e on
passbook xerox , undertaking bond
www.mahaes c hol .
gov.i n
&
www.etri bal.maha
ras htra.gov .in
websi te