CITIZEN CHARTER. - Shri Bhausaheb Hire … Citizen charter.pdfCITIZEN CHARTER. SBH Govt. Medical...

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CITIZEN CHARTER. SBH Govt. Medical college, and Hospital Dhule Dean (Dr.S.S. Gupta ) SBH Govt.Medical Collge and Hospital Dhule

Transcript of CITIZEN CHARTER. - Shri Bhausaheb Hire … Citizen charter.pdfCITIZEN CHARTER. SBH Govt. Medical...

CITIZEN CHARTER.

SBH Govt. Medical college, and Hospital Dhule

Dean

(Dr.S.S. Gupta )

SBH Govt.Medical Collge and Hospital Dhule

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

ANATOMY

1 Medico legal cases

1)Authorized letter of concerned police station

Ti me taken for mac erati on

Ass oci ate profes s or

Profess or & Head

2)Inquest(panchanama of the place)

3Packed samples(Muddemal) with authorized seal.

4) Name of the person with buccal no.who brought sample. Must be mentioned in authorized letter.

5)Person who brought sample (Muddemal) must be in police uniform.

1)Respective police station

authorized letter.

2) Death certificate of registered

MBBS practitioner must be required.

3) If Postmortem done then

postmortem report is required.

2

Body embalming and Same day

Ass oci ate Profess or & Head

cosmetic embalming profes s or

4) Person who came for embalming

mus t hav e embal ming request letter

with signature,address proof with

mobile no. or CMO letter with

signature and stamp.

1) Death certificate of registered

MBBS practitioner must be required. Ass oci ate

3 Body donation Same day Profess or Profess or & Head

Inc harge

2)B ody donation form.

PHYSIOLOGY

1. Requisition form from Referring

doctor

1

Pulmonary Function 2. Sputum Report For AFB Same Day

Profess or & Dean

Tests 3. Fee paid receipt or Free under

Head

scheme document

1. Requisition form from Referring

doctor

2. Abstinence of 4 days Profess or &

Page 1 of 52

CITIZEN CHARTER…Govt. Medical College,Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

BIOCHEMISTRY

Clinical Biochemistry

Laboratory services

LFT

KFT

1 Sugar & Urea,

Creatinine,

CSF, pleural fluid Associ ate

Ascitic fluids Requisition form with investigations Same day

Profess ors Profess or & Head

Lipid profile- protein & advice & sample 3-5 Hours

by rotation

albumin

Calcium & Phosphorus

24 Hours emergency

Lab.

2

Blood sugar

Blood Urea

Serum creatinine

LFT- Bilirubin& SGOT

UG Teaching- 1 Y ear

I MBBS, 1 Y ear

B.Sc., Nursing, BPMT 1 Y ear Associ ate

I,II,III

Profes sors &

3

Profess or & Head

Assistant

Profess ors

D.M.L.T. 1 Y ear

PATHOLOGY

1 hours for

1 Hematological Tests Clinical Data

routi ne tests, 1-2 Asstt. Prof.

Ass o. Prof.

days for speci al I/C Hematol ogy

tests

2

FNAC and Fluid Clinical Data 4 hours Asstt. Prof.

Asso. Prof I /C

Cytology, PAP Cytology

3 Biopsy Report Clinical Data 4 days Asstt. Prof.

Asso. Prof I /C

His topath

4 IHC, HPLC Clinical Data 8 days Asstt. Prof. Ass o. Prof.

5 Frozen Section Clinical Data 20 min. Asstt. Prof. Ass o. Prof.

6 Clinical Pathology tests Clinical Data 2 hours Asstt. Prof. Ass o. Prof.

7 Autopsy Pathology Clinical Data 1 month Asstt. Prof. Ass o. Prof.

Page 2 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

8 MLC Clinical Data As per urgency Asstt. Prof. Ass o. Prof.

9 Blood Supply

Requisition form, Pt. sample 30 mi n B.T .O .

Incharge Bl ood

Bank

Ass o. Prof.

1 hours for

10 Hematological Tests Clinical Data

routi ne tests, 1-2 Asstt. Prof.

days for speci al I/C Hematology

tests

MICROBIOLOGY

Bacteriology C/S

Assistant Ass oci ate

1 Completely filled requisition form. 3 to 4 day s Profess or/

(except blood culture ) Profess or

Assistant Ass oci ate

2 Blood C/S

Completely filled requisition form 3 to 6 day s Profess or/

Profess or

Assistant Ass oci ate

3 G as gangrene - smear Completely filled requisition form Same day Profess or/

Profess or

Assistant Ass oci ate

4 G as gangrene - culture Completely filled requisition form 3 to 4 day s Profess or/

Profess or

Assistant Ass oci ate

5 Fungal - smear Completely filled requisition form Same day Profess or/

Profess or

Assistant Ass oci ate

6 Fungal - culture Completely filled requisition form 1 to 3 weeks Profess or/

Profess or

Assistant Ass oci ate

7 HIV Testing

Completely filled requisition form Same day Profess or/

Profess or

Assistant Ass oci ate

8 CD 4 count

Completely filled requisition form Same day Profess or/

Profess or

Serology

Assistant Ass oci ate

9

Completely filled requisition form Same day Profess or/

(Except ELISA) Profess or

Serology (ELISA) (Depending on N0, of samples)

Assistant Ass oci ate

10 Completely filled requisition form 7 to 15 days Profess or/

Profess or

Gene Expert TB Completely filled requisition form Same day Assistant Profess or/

Ass oci ate

11

Profess or

LPA TB (Yet to be installed)

Assistant Ass oci ate

12 Completely filled requisition form 4 to 5 day s Profess or/

Profess or

Not Available

13 Solid culture MTB

Assistant Ass oci ate

14 OT SWABS

Completely filled requisition form 7 to 8 day s Profess or/

Profess or

Parasitology stool

Assistant Ass oci ate

15 Completely filled requisition form Same day Profess or/

examination Profess or

PHARMACOLOGY

Page 3 of 52

CITIZEN CHARTER…Govt. Medical College,Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

To provide teaching

1

facilities in the subject Curriculum is based MUHS, Nashik

Cours e wis e as Head of Dean

of Pharmacology for per MCI & MUHS Department

UG courses of:

Incharge

To Procure & Provide Medical

the various drugs for Store

2

patients of Prescription from OPD and Indents 24 x 7 throughout Pharmacist HO D & Dean

OPD/IPD/Urban Health from IPD the year . &

Center of GMCH, Ass oci ate

Aurangabad. Profes or

Inc harge

Complete protocol, CRF in required

Institutional Ethics formats & References as per SOP

3

Committee approved by DCGI.. After approval Member Chairman

(Meeting will be held 4

3-5 day s Sec retary

times in a year) IEC-GMCA Prescribed fees as

approved in SOP

FMT

Undergraduate

Cours e wis e as

Incharge

1 Curriculum is based MUHS, Nashik Ass oci ate Profess or & Head

teaching. per MCI & MUHS

Profess or

2 Post-mortem services

Requisition letter by investigating

officer Inquest panchnama

Referral letter by Civil

Surgeon/Medical Superintendent Incharge

Regional referral centre Referral letter by Dy.S.P.

2a Same day Ass oci ate Profess or & Head

for P.M.

Requisitionletter byInvestigating Profess or(s )

officerMagistrates inquest requisition

for Videography

Sameday Incharge Profess or & Head

Requisitionletter by investigating as perNHRC Ass oci ate

Authorized centre for officer,magistrate inquest acquisition guideli nes Profess or(s )

for Videography

3a

National Human Rights

Commission(NHRC)

Requisition letter by Investigating

Cases.

officer

Page 4 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Same day Incharge Profess or & Head

Authorized centre for As per NHRC Ass oci ate

Re-postmortems guideli nes Profess or(s )

3b /second postmortem,

exhumation,referred

complicated cases

Authorized centre for Incharge

3c crime, scene As per reques t Ass oci ate Profess or & Head

Investigation. Profess or(s )

4 Ante mortem Services Requisition letter

Authorized centre for

4a sports Authority of By Sports Authority of India

India cases

Authorized centre for:

age verification,

injury certification, Requisition letter from investigating

weapon examination, officer, court order. Incharge

4b Examination of victims Same day Ass oci ate Profess or & Head

& accused of sexual Clinical calls from concerned Profess or(s )

assault, departments

sample collection for

DNA Examination.

Clinical calls from concerned

Consultation in departments

antemortem suspected

4c poisoning

envenomation

etc,cases

5

Expert witnesses In Summons

On date s pecifi ed All staff Profess or & Head

various courts of law by Hon.c our ts

6 Expert opinion to Requisition letter from investigating 1 to 3 day s All Associ ate Profess or & Head

medico legal queries officer Profess ors

Demonstration of P.M.

examinations to

students of other Requisition letter from Head of

7 Medical colleges As per s c hedul e All staff Profess or & Head

Institute

OBGY

Page 5 of 52

CITIZEN CHARTER…Govt. Medical College,Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

High Risk Pregnancy

Immediate c are

in OP D& Labour

Screening And

room E mergency

Management

services Offered

For special scheme clients:

Assistant Ass oci ate

Vaginal and

24X 7 Profess or or Unit

1 Instrumental Delivery Adhar card, Caste certificate,Id card professor &

Incharge of

RJJAYcard JR3 &JR2

Recurrent Pregnancy

res pectiv e unit

Loss Screening and Planned after

Management

fitness within 7

Special Eclampsia days

Care and Management

Gynaecological Immediate c are

Operation in OP D & ward

Conventional

Gynaecological

Operations-Major and Ass oci ate

Minor For special scheme clients:

Assistant

Profess or or Unit

2

Adhar card, Caste certificate,Id card

professor &

Planned Incharge of

Microsurgery

RJJAYcard JR3 &JR2

surgeries within 8 res pectiv e unit

Laparoscopic Surgery

days after fitness

Hysteroscopy

Colposcopy

Obstetric Operation

Emergency

servic es 24X 7

Conventional Obstetric

Operation-Major and Ass oci ate

Minor For special scheme clients:

Assistant

Profess or or Unit

3

Adhar card, Caste certificate,Id card Planned after professor &

Emergency Obstetric

Incharge of

Operation RJJAYcard fitness within 7 JR3 &JR2

res pectiv e unit

Female Sterilisation days

Medical Termination of

Pregnancy

Family Planning

E mergency

servic es Offered

Operation

24X 7

Medical Termination of For special scheme clients:

Assistant Ass oci ate

Pregnancy

Profess or or Unit

4 Adhar card, Caste certificate,Id card professor &

Planned after Incharge of

RJJAYcard JR3 &JR2

Insertion of intrauterine fitness within 7 res pectiv e unit

days

Devices

Colposcopy

Page 6 of 52

CITIZEN CHARTER…Govt. Medical College,Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

For special scheme clients:

Planned Assistant

Ass oci ate

Endoscopy Operation O perati ons after Profess or or Unit

5 Adhar card, Caste certificate,Id card profess or &

Endoscopic Surgery fitness withi n 7 Incharge of

RJJAYcard JR3 &J R2

days res pectiv e unit

For special scheme clients:

Assistant Ass oci ate

Antenatal Outpatient

Profess or or Unit

6 Adhar card, Caste certificate,Id card Same day profess or &

Clinic Incharge of

RJJAYcard

JR3 &J R2

res pectiv e unit

For special scheme clients:

Ass oci ate

Infertility Outpatient

Same as Profess or or Unit

7 Adhar card, Caste certificate,Id card Same day

Clinic abov e Incharge of

RJJAYcard

res pectiv e unit

For special scheme clients:

Ass oci ate

Postnatal Outpatient Same as Profess or or Unit

8 Adhar card, Caste certificate,Id card Same day

Clinic abov e Incharge of

RJJAYcard

res pectiv e unit

For special scheme clients:

Ass oci ate

Family Planning

Same as Profess or or Unit

9 Adhar card, Caste certificate,Id card Same day

Outpatient Clinic abov e Incharge of

RJJAYcard

res pectiv e unit

For special scheme clients:

Ass oci ate

Same as Profess or or Unit

10 Menopausal Clinic Adhar card, Caste certificate,Id card Same day

abov e Incharge of

RJJAYcard

res pectiv e unit

For special scheme clients: Ass oci ate

Same as Profess or or Unit

11 Cancer Screening Adhar card, Caste certificate,Id card Same day

abov e Incharge of

RJJAYcard

res pectiv e unit

For special scheme clients:

Ass oci ate

Gynaecologic

Same as Profess or or Unit

13 Adhar card, Caste certificate,Id card Same day

Endocrine Clinic RJJAYcard abov e Incharge of

res pectiv e unit

For special scheme clients:

Ass oci ate

Same as Profess or or Unit

14 RTI Clinic Adhar card, Caste certificate,Id card Same day

abov e Incharge of

RJJAYcard

res pectiv e unit

For special scheme clients:

Ass oci ate

Same as Profess or or Unit

15 Adolescent Clinic Adhar card, Caste certificate,Id card Same day

abov e Incharge of

RJJAYcard

res pectiv e unit

ANESTHESIA

Investigations,Monitors, Everyday Lecturer on

1 General anaesthesia duty and A P Prof and head

Anaesthesia machine Emergency

on c all

Investigations, Monitors, Everyday Lecturer on

2 Regional Anaesthesia duty and A P Prof and head

Anaesthesia machine Emergency

on c all

Page 7 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Investigations, Monitors, Everyday

Lecturer on

3 MRI/CT Scan duty and A P Prof and head

Anaesthesia machine Emergency

on c all

Investigations, Monitors, Everyday Lecturer on

4 Ophthalmology camps duty and A P Prof and head

Anaesthesia machine Emergency

on c all

Investigations, Monitors, Everyday Lecturer on

5 Pain clinic duty and A P Prof and head

Anaesthesia machine Emergency

on c all

3 beds, monitors, investigations,

Lecturer on

6 Critical care unit Every day duty and A P Prof and head

ventilators

on c all

Lecturer on

7 Anaesthesia OPD Room /Residents Every day duty and A P Prof and head

on c all

Lecturer on

8 Resuscitation Equipment for resuscitation Every day duty and A P Prof and head

on c all

Investigation, Room, Monitors,

Lecturer on

9 Labour analgesia Every day duty and A P Prof and head

Equipment for resuscitation

on c all

Seni or

resi dents,

10 Intern’s teaching Projectors Every day Lecturer on Prof and head

duty and A P

on c all

Seni or

resi dents,

11 UG teaching Projectors Every day Lecturer on Prof and head

duty and A P

on c all

OPTHALMOLOGY

1 OPD Services

a. Fundus

b. Indirect

Ophthalmoscopy

c. Retinoscopy

d. Autorefraction Assistant

Registration paper registered with

Profess or

e. Slit lamp examination

2 days to 1 month Along with Unit in c harge

HMIS

Resi dent

f. Sac syringing

Doctors

g. Tonometry

h Foreign body removal

i. Skin suture removal

2 IPD Services

Assistant

a. Admission

b. A-Scan 1.Admission paper from casualty O ne day to one Profess or Unit Inc harge

c. Keratometry 2.Registration with HMIS month and Resi dent

d. Cataract Surgeries Doctors

e. Glaucoma Surgeries

Page 8 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

f. Lid Surgeries

g.

Surgeries in Relation

with Lacri mal A pparatus

1.Admission paper from casualty O ne day to one Unit Incharge

Profess or and

h. Squint Surgeries 2.Registration month Head

i. Pterygium surgeries

j. Oculoplastic Surgeries

3

Specialtiy Clinic

Procedures

Resident

a. Fundus Photography Registration paper registered O ne day to one Profess or and

Doc tors and

b. Gonioscopy month Head

Unit Incharge

c. Perimetry

d. Optical Coherence

Tomography

RADIOLOGY

X-Ray Test. (Gen. & Patients registration. Provisional 1) Tec hnic al 1) Prof. and

Ortho., Indoor, MLC) X-Ray requisition form from Report iss ued res ponsi bility HOD.

OPD/IPD/Casualty/Ward and immediately for X-ray

concerned department, emergency technician

1) For paid patients receipt of pati ents.

payment. 2) Resident

2)For free patients ,respective For other pati ents Asstt. Prof.,

documents to undergo free treatment in 1 to 2 days. Asso. Prof.

as per rules. Profess or &

1 Head

Page 9 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Special radiological Patients registration through HMIS. Investi gati onare 1) Patient 1) Prof. and

investigations : Requisition form from schedul ed by care HOD.

OPD/IPD/Casualty/Ward and appointmentand reponsibility

IVU, MCU, ASU, HSG, concerned department, on emergency &

basis. preparation

Berrium Swallow, 1) For paid patients receipt of for procedure

Berrium Meal, payment. Durati on of Staff Nurse,

BMFT,Berrium Enima appoi ntmentv aries Technicians.

2)For free patients ,respective

Fistulography documents to undergo free treatment Provisional 2) Resident

as per govt. rules. Report iss ued Asstt. Prof.,

2

Sonography immediately for Ass o. Prof.

emergency Profess or &

pati ents . For H.O .D.

other pati ents in

1 to 2 days.

Obstretic Sonography Reffered from OBGY and alied Investi gati onare 1) 1) Prof. and

Department with ANC card and other schedul ed by Preparati on HOD.

documents required as per PC- appointmentand for the

PNDT ACT. on emergency proc edure

basis as per res ponsi bility

clinical c ondition Staff Nurs e

of patient. 2) Resident

Durati on of Dr ., Ass tt.

appoi ntmentv aries Prof.,Ass o.

3 . Prof.

Provisional Profess or

Report iss ued and H.O .D.

immedi ately

Page 10 of 52

CITIZEN CHARTER…Govt. Medical College,Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Non Obstretic Patients registration Investi gati ons are 1) 1) Prof. and

Sonography : Duely signed Requisation Form by schedul ed by Preparati on HOD.

clinician from by respective appointmentand for the

Neuro sonography department. on emergency proc edure

Neck Sonography basis as per res ponsi bility

Chest clinical c ondition Staff Nurs e

Abdomen 1) For paid patients receipt of of patient. 2) Resident

Pelvis payment. Durati on of Dr ., Ass tt.

Scrotal appoi ntmentv aries Prof.,Ass o.

4 Musculoskeletal 2)For free patients , respective . Prof.

Sono Mammography documents to undergo free treatment Provisional Profess or

Super facial as per govt. rules.. Report iss ued and H.O .D.

Sonogrtaphy immedi ately

USG guided

intervensional

procedures

C.T.Scan Pati ents registrati on through X- Investi gati onare 1) Tec hnic al 1) Prof. and

Ray requisition form from schedul ed by res ponsi bility HOD.

OPD/IPD/Casualty/Ward and appointmentand CT Scan

concerned department, on emergency technician

basis as per

1) For paid patients receipt of clinical c ondition 2) Resident

payment. of patient. Dr ., Ass tt.

2)For free patients ,respective Durati on of Prof. Ass o.

documents to undergo free treatment appoi ntment Prof. , Prof.

as per govt. rules. varies. & HO D

Provisional

Report iss ued

immediately for

5 emergency

pati ents . For

other pati ents in

1 to 2 days.

Page 11 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

1) Prof. A nd HO D

Investi gati onare

schedul ed by

Pati ents registrati on through X- appointmentand

Ray requisition form from on emergency 1) Resident

OPD/IPD/Casualty/Ward and basis as per

Colour Doppler : Dr ., Ass tt.

concerned department, clinical c ondition

Prof.,Ass o.

6 1) For paid patients receipt of of pati ent.

Prof.

payment. Durati on of

Profess or

2)For free patients ,respective appoi ntment

and H.O .D.

documents to undergo free treatment varies.

as per govt. rules. Provisional

Report iss ued

immedi ately .

SURGERY

Assistant

Trauma/ Emergency

Prof O n Call Uni t

1 None Instantly /Resi dents

/Casualty Inc harge

Of On Call

Unit

Assistant

In OP D Timi ngs Prof

2 OPD Id Proof , Ration Card (If Need O n S pecific Days /Resi dents Res pectiv e Unit

Concession), OPD Registration Of Res pectiv e Of Inc harge

Units Res pectiv e

Unit

OP D Timi ngs Assistant Res pectiv e Unit

Surgeons Reference , Fees Receipt

Prof

3 Minor OT Same Day Or As Incharge In Mi nor

, Accompanying Person, Consent /Resi dents

Per A ppointment. OT

Of

Assistant

Prof

4 I P D OPD /Emergency Reference For

Same Day /Resi dents Res pectiv e Unit

Admission Of In c harge

Res pectiv e

Unit

Surgeons Reference ,Fees Receipt ,

Unit II

As P er Surgery

5 Endoscopy Appointment , Serological Tests Unit I I Inc harge

Appointment Resi dent/Assi

Report, Consent

stant Prof

6 Laparoscopy Surgeons Reference, After As P er Unit 1 A nd 3 Unit 1 A nd 3

Admission In Ward Appointment Inc harge Inc harge

Surgeons Reference As P er Assistant

Appointment Prof A nd Unit Inc harge Of

7 ESWL

Appointment Letter ,Fees Receipt, Morni ng Hours Resi dents O f Res pec tive Units

All Xrays , Investigations Reports Res pectiv e

Assistant

None , Admission Through

Prof & Unit Inc harge Of

8 Burns Instantly Resi dents O f

Casualty/OPD Res pec tive Units

Res pectiv e

Units

Community Medicine

To provide teaching

facilities in the subjects MBBS- 4.5 Yrs In c harge

Page 12 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

1 of Community Medicine Curriculum is based on as per MUHS Profess or and

for UG courses of Syllabus.

Head

MBBS, & BPMT BP MT-1 Yr

students.

Immunization Clinic Unit Profess or and

2 OPD patient Case paper Every day

In c harge Head

3 UHTC, sahjeevan Case paper Every day Unit Profess or and

In c harge Head

4 RHTC, Songir Case paper & Admission papers Every day

Unit Associ ate profess or

In c harge

To provide teaching

MBBS- 4.5 Yrs In c harge

facilities in the subjects

5

of Community Medicine Curriculum is based on as per MUHS Profess or and

for UG of Syllabus. Head

BP MT-1 Yr

MBBS, & BPMT

students.

CHEST & TB

1 All O.P.D.SERVICES Registration Paper Registered

2 day s to 15 days Assistant Unit Inc harge &

Prof. HOD

a. (i) PTB Registration Paper Registered 2 day s to 15 days Assistant Unit Inc harge &

Prof. HOD

b. (ii) Extra Pulmonary Registration Paper Registered

2 day s to 30 days Assistant Unit Inc harge &

TB Prof. HOD

c.

(iii)DOTS Registration Registration Paper Registered 2 days

Medical Unit Inc harge &

Offic er TU HOD

for TB

d. (iv) Sputum AFB Registration Paper Registered

2 days Medical Unit Inc harge &

Exam. Offic er TU HOD

e (v) Drug Resistance Registration Paper Registered

2 day s to 15 days Assistant Unit Inc harge &

TB Prof. HOD

f (vi) OAD Registration Paper Registered 2 day s to 15 days Assistant Unit Inc harge &

Prof. HOD

(vii) ILD, Lung Cancer Registration Paper Registered

Assistant Unit Inc harge &

g & Rare Pulmonary 2 day s to 30 days

Prof. HOD

Diseases

2 All I.P.D.SERVICES

1)Registration Paper Registered

a. (i) Admission

1 day s to 30 days Assistant Unit Inc harge &

2) Admission Paper from Casualty Prof. HOD

1)Registration Paper Registered

b. (ii)PTB

1 day s to 30 days Assistant Unit Inc harge &

2) Admission Paper from Casualty Prof. HOD

(iii) Extra Pulmonary 1)Registration Paper Registered

Assistant Unit Inc harge &

c. 1 day s to 30 days

TB 2) Admission Paper from Casualty Prof. HOD

(iv) Drug Resistance 1)Registration Paper Registered

Medical

Unit Inc harge &

d.

1 day s to 15 days Offic er

HOD

TB 2) Admission Paper from Casualty

DOTS Pl us

1)Registration Paper Registered

Assistant Unit Inc harge &

Page 13 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service

List of Documents Required Responsible

No

Service Responsible

(In case of

(in Days)

Escalation)

e (v) Pleural Tapping 2) Admission Paper from Casualty

1 day s to 30 days Prof. HOD

1)Registration Paper Registered

f (vi) ICD Inseration 1 day s to 30 days Assistant Unit Inc harge &

2) Admission Paper from Casualty Prof. HOD

1)Registration Paper Registered

g (vii) Bronchoscopy

1 day s to 15 days Assistant Unit Inc harge &

2) Admission Paper from Casualty Prof. HOD

PSYCHIATRY

O.P.D.

Assistant

I All Mental illnesses Registration Paper Registerd

Immidi ately Prof. with HOD

Resi dent

Doctor

I.P.D. Including

1) Registration Paper Registerd Assistant

I) In Case of emergency 1 day s to 7 days Prof. with

HOD

2) Admission Paper from Casualty Resi dent

Doctor

3 Certification Service

1) Registration Paper Registerd

Assistant

I) Mental Retardation 2) I.Q.Assesment with Clinical

15 day s Prof. with HOD

(Intellectual disability) psychologist Resi dent

3) Aadhar Card Doctor

4) SOS Photos

1) Registration Paper Registerd with Assistant

HMIS

Prof. with

II) Mental illness 2) Psychiatric evaluation 15 day s HOD

Resi dent

3) Aadhar Card

Doctor

4) SOS Photos

1) Registration Paper Registerd Assistant

Certificate of

Prof. with

III) 2) Psychiatric evaluation 15 days HOD

Psychological Fitness Resi dent

3) Aadhar Card

Doctor

4) SOS Photos

1) Registration Paper Registerd Assistant

IV) Order of Chief Judicial

15 days Prof. with

HOD

Magistrate 2) Psychiatric evaluation Resi dent

Doctor

1 SKIN & VD

Assistant

Infection – Bacterial, Registration Paper Registered

Prof. al ong

I 7 day s to 28 days with Head of Dept.

Viral & Fungal

Resi dent

Doctor

Assistant

Vesiculobullous Registration Paper Registered 30 days to 90

Prof. al ong

II with Head of Dept.

disorders days

Resi dent

Doctor

Page 14 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Assistant

Connective tissue Registration Paper Registered 30 days to 90

Prof. al ong

III with Head of Dept.

disorders days

Resi dent

Doctor

Assistant

Registration Paper Registered with 30 days to 90

Prof. al ong

IV Hair disorders with Head of Dept.

days

Resi dent

Doctor

Assistant

Registration Paper Registered with 30 days to 90

Prof. al ong

V Nail disorders with Head of Dept.

days

Resi dent

Doctor

Assistant

Hansen diseases & Registration Paper Registered with

Prof. al ong

VI 360 days with Head of Dept.

reactions Resi dent

Doctor

Assistant

Sexually transmitted Registration Paper Registered

Prof. al ong

VII 7 day s to 30 days with Head of Dept.

diseases Resi dent

Doctor

2

Skin & VD OPD Minor

OT Including

Assistant

Registration Paper Registered Prof. al ong

I Electrocautery 1 day to 7 days with Head of Dept.

Resi dent

Doctor

Assistant

Registration Paper Registered

Prof. al ong

II Radiofrequency 1 day to 7 days with Head of Dept.

Resi dent

Doctor

Assistant

Registration Paper Registered

Prof. al ong

III Needling 1 day to 7 days with Head of Dept.

Resi dent

Doctor

Assistant

Registration Paper Registered

Prof. al ong

IV TCA Application 1 day to 7 days with Head of Dept.

Resi dent

Doctor

Assistant

Phototherapy- Registration Paper Registered

Prof. al ong

V 1 day to 7 days with Head of Dept.

UVA,UVB

Resi dent

Doctor

3 All I.P.D. Services

1) Registration Paper Registered Assistant

I Admission with HMIS

7 day s to 30 days Prof. al ong Head of Dept.

2) Admission Paper from Casualty with

Resi dent

Page 15 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

1) Registration Paper Registered Assistant

II

Vesiculobullous with HMIS 7 day s to 30 days

Prof. al ong Head of Dept.

disorders 2) Admission Paper from Casualty

with

Resi dent

1) Registration Paper Registered Assistant

III Connective tissue with HMIS

7 day s to 30 days Prof. al ong Head of Dept.

disorders 2) Admission Paper from Casualty

with

Resi dent

1) Registration Paper Registered Assistant

IV Hansen diseases & with HMIS

7 day s to 30 days Prof. al ong Head of Dept.

reactions 2) Admission Paper from Casualty with

Resi dent

Assistant

Sexually transmitted Registration Paper Registered with

Prof. al ong

V 7 day s to 30 days with Head of Dept.

diseases HMIS

Resi dent

Doctor

ENT

Assistant Profess or,

For special scheme card,adhar

profes s or

1 ENT outpatient clinic Same day Ass oci ate

card,caste certificate, id card J R-3

profes s or

Assistant Profess or,

Address proof, id proof,documents

profes s or

2 Handicap certificate Same day Ass oci ate

supporting handicap claim J R-3

profes s or

Immediate c are

ENT emergengy in OP D, Assistant Profess or,

services(tracheostomy,

cas ualty profes s or

3 RGY card,BPL card,address proof Ass oci ate

bronchoscopy,esophag services, , J R-3 profes s or

oscopy)

Servic es offered

24 x 7

ENT routine operation

(planned surgery like

tonsillectomy,

submucosal resection

of septum, Planned Assistant Profess or,

tympanoplasty,

operation after profes s or

4 RGJY card,BPL card,address proof Ass oci ate

mastoidectomy fitness within 7 J R-3

profes s or

FESS,thyroidectomy,

days

submandibular gland

excision,

parotidectomy,tongue

tie,etc

LIBRARY

1 UG,Staff Library Card & College ID O ne Day Conc erned Librari an

Reference Service Juni or Cl erk

2 UG, Staff

Library Card & College ID 24 Hours Conc erned Librari an

Reading Service Juni or Cl erk

3 UG,Staff

Library Card & College ID O ne Day Conc erned Librari an

Photocopy Service Juni or Cl erk

4 UG, Staff Books

Library Card & College ID O ne Day Conc erned Librari an

Issues Juni or Cl erk

UG, Library Card, College ID, Income Conc erned

Page 16 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

5 Book Bank Certificate, Cast Certificate

2 Days Juni or Cl erk

Librari an

6 Staff Library Card & College ID Daily Conc erned Librari an

Internet Juni or Cl erk

7 News Paper Clipping Library Card & College ID O ne Day Conc erned

Librari an

Juni or Cl erk

8 UG, Staff

ID Proof Daily Conc erned Librari an

Referral Service Senior Clerk

UG, Staff Conc erned

9 E- Library / Online Library Card & College ID Daily Senior Clerk Librari an

Journals & E-Books

10 Daily Work & Services

Daily Librari an A.O . / Dean

of Library

ADMINSTRATION

DEAN OFFICE

Received Letter on Personal Dean

dean address. After

Urgently or 3 to 7

1 Application Secretary of

marking these letter days

dean

are send to related

Acceptance of letter

Personal Dean

Urgently or 3 to 7

2 and other personals Application Secretary of

days

letter resend to dean dean

Take Decision on Personal Dean

board of visitor visit

Urgently or 3 to 7

2 Application Secretary of

with dean sir & other days

dean

related works with Visit

send email & fax ,also Personal Dean

received email & fax is

Urgently or 3 to 7

3 Application Secretary of

send to the related days

dean

departments for further

Received & Connect Personal Dean

Calls & Urgent Calls is

Urgently or 3 to 7

4 Application Secretary of

given to dean sir. days

dean

Information is given on

ADMINISTRATIVE

OFFICER

1) Work as D.D.O.

(Drawing &

Disbursment Officer)

2) According to rules

action taken on

files/letter/reference

from esblishment

department, Account

1 section,Acadamic Urgently or 3 to 7 Admi n. Dean

Section,Cash

days Offci er

Section,Library &

Legarl Cell.same to be

produced infront of

dean govt.medical

college Dhule

3) work as Public

Information Officer

Page 17 of 52

CITIZEN CHARTER…Govt. Medical College, dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Estabiliment 1,2

Governmental &

DMER Level Work

Akrutibandh ( post

Incharge Office

1 Govt. Decided Different Profarm's Head offic e Date superitendent

Review) Cl erk

est. Section

After preparing

proposal of Extension Incharge

Office

2 of temporary post.it Govt. Decided Different Profarm's Head offic e Date superitendent

Cl erk

should submitted to

est. Section

DMER.

Asembly LAQ's/Non

LAQ's Answers to Govermental & DMER Received

Incharge Office

3 prepare information Urgent superitendent

letters Cl erk

Required by Govt. & est. Section

DMER

Submit information Govermental & DMER Received

Incharge Office

4 which asked by Urgent superitendent

letters Cl erk

government & DMER

est. Section

To produce

Divisional level

information

Regular Meeting's held

wth collector office & Collector office order & their Meetings date or

Incharge Office

1 Information orderd by at the ti me of superitendent

proform's Cl erk

collector in meetings meetings est. Section

should be Ready

for election work 1) collector office letter, office releve Collec tors order Incharge Office

2 officers appointed by superitendent

order date Cl erk

collcetor office est. Section

prepare information for proforma received from statistic date fix ed by Incharge Office

3 superitendent

statistic department department static depar tment Cl erk

est. Section

Newly Appointed

officer's Retirement

pay & new DCPS Sev en days after

Scheme & NPS form to

Office

filling up the Incharge

4 be fild & should be Treasury office letter superitendent

speci men from of Cl erk

submitted to the est. Section

the offic e

treasury office & should

be present for the

meeting/

AG Office

Nagpur/Mantralaya Office

Mumbai/DMER

Incharge

5 To give Available Record to the audit Emergency superitendent

Mumbai/Treasury office Cl erk

DShule provide est. Section

record to the Audit

To provide information One month Incharge

Office

6 to the candidate Received RTI Application before the date of superitendent

Cl erk

According to RTI 2005

candidates est. Section

Page 18 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

To provide information

time to time Date Dicided by Incharge

Office

7 Bonded/Nonbonded DMER Order superitendent

DME R Cl erk

Assistant professor

est. S ecti on

Vacant Post

C

Information

Regarding of Officers

Estabiliment 1,2

Sanctioned 233 post Muster Roll,Casual leave Incharge

Office

1 since their Appointment Ragister,Document should be kept Emergency superitendent

Cl erk

till Retirement Record files est. S ecti on

should be update

1) G ov ernment appoi nted order c opy,

Government Appointed 2)Educational qualification certificate After producing

Candidates 3)reserve candidates cast certificate the above Incharge Office

2 Appointment order & cast validity certificate doc uments superitendent

Cl erk

should be on the acant 4)Small family certificate candidates joi ned est. S ecti on

post on s ame date

Incharge

Cl erk

after filling of the

form by the

candi date all the

informati on

shoul d be fil d in

Candidate should ,

maharas ev ar th &

to be s ubmi tted

1)specimen form

specified form of to the treas ury

Office

2) Aadhar Card Incharge

3 DCPS/NPS scheme offic e s ame superitendent

3) Pan Card, Cl erk

should be filled day .DCP S/NP S est. S ecti on

4) Bank pass Book fornt page xerox

Account no

copy produce

rec eiv ed from

treas ury offic e

should be

submitted to the

acc ount offic e

urgently

Regarding newly Office

appointed candidate

sinc e j oini ng Incharge

4 office order superitendent

should be send to before 2 months Cl erk

est. S ecti on

medical examination

Page 19 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

from Date of

newly appointed 1) Govt's prescribed filled candidates appointment of

candidate's signed signed form should be in duplicate the c andidate Office

format (character 2)charcter certificate of candidate before 3 months Incharge

5 superitendent

certificate )send to should be scrutinized by the office & c andidates Cl erk

est. Section

related district office of incharge date of submi ti on

the police of prisc riscri bed

form after 7 days

1) compitent authority's caste

certificate

2) School Nirgam Utara

to send Officers caste

3) School leaving certificate after s ubmi tti ng Incharge

Office

6 4) father's & grandfather's caste rel ated doc ument superitendent

validity's Cl erk

certificate 3 days before est. Section

5) heiriditary affidavit

6) near relatives caste validyty

certificate

to prepare officer's Copy of Appointment order &

Incharge Office

7 educational qualification & other urgent superitendent

document file Cl erk

documents

est. Section

1) Appointment govt.order

2) Joining Order

3) educational qualification

documents

4) character certificate

5) Medical fitness certificate

6) Nomination certificate from date of

To prepare service

7 ) caste certificate & caste validity appoi ntment six Office

certificate month before all Incharge

8 book of newly superitendent

8 G.P.F/ D.C.P.S. doc uments, after Cl erk

appointed officer est. Section

9) G.I.S.Scheme submittion 7 day s

10) Small Family certificate before

11)Relaxation from State board of

Marathi/Hindi langauge

12) Computer examination passed

certificate

13) PRAN Kit

14) Native place

cases of the court Incharge

Office

9 should be immediately related judiciary documents urgent superitendent

Cl erk

confirmed to legal cell

est. Section

Page 20 of 52

CITIZEN CHARTER…Govt. Medical College,dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

1) Govt. Appointment order

2) Caste certificate & caste validity

certificat

3) preciribed format perposal

4) No divisional enquiry certificate

4) Matta & Dayeetwa certificate

5 Small family certificate

6 ) Physically fitness certificate Office

permenant job 7) govt. order of probation period

Incharge

10 7 days before superitendent

certificate to be issued 8 )State board of Marathi/Hindi Cl erk est. Section

langauge examination passed

certificate

9) computer exam. passed certificate

10) first appointed post 3 years

service

11) officer's service record

(confidential report, presenty report,

work efficiency , etc., goodness )

Incharge Office

11 Deputation office order urgent superitendent

Cl erk

est. Section

Request/Administrative

Incharge

Office

12 government order urgent superitendent

changes Cl erk est. Section

mahasevarth online

work

1) appointment of

candidate on the

vacant post

2) candidate should be 1)DMER order rel ated no 1 to 3

releave for transfer 2) other office realeving letter

Office

uregnt & no.4 Incharge

13 3) upgrade temporary 3) last pay certificate superitendent

before 6 months Cl erk

post according to govt 4) Retired candidates required est. Section

after retirement

orders documents

4) yearly increments

5) to prepare pension

papers

6) rerired candidates to

end service

1) Once in a four year as per candidate hav en't Office

Sanction Leave government decision took L.T.C. Incharge

14 superitendent

1) L.T.C. benefit 2) candidate should give application benefit, 7 days Cl erk est. Section

before one month before

1) Once in a Two year as per candidate hav en't Office

Native place travelling government decision took Nativ e pl ac e Incharge

15 superitendent

benefit 2) candidate should give application benefit, 7 days Cl erk est. Section

before one month before

1) specified format should be filled by

the candidate before goving on the Office

leave

Incharge

16 Maternity leave before 7 days superitendent

2) after completing the leave period Cl erk

est. Section

candidate should produce medical

fitness certificate is must

Page 21 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

1) specified format should be filled by

the candidate before goving on the Within 7 days

Office

T.B. leave/Paralysis leave Incharge

17 medic al board superitendent

leave 2) candidate should produce medical rec ommendati on Cl erk est. Section

board recommendation certificate is

must

Candidate should be recommended As per Rule Incharge

Office

18 Earn leave by his authority in prescribed format superitendent

before 7 days Cl erk

before one month est. Section

before goving on leave Doctor's Within 7 days

Medical leave/ Half pay

advice medical certificate & medical after Completi on Incharge

Office

19 leave application should be of related superitendent

leave submitted doc uments Cl erk est. Section

2) while joining on dutyes menti oned.

Sumbmied Prescribed application As per Rule Incharge

Office

20 Half pay leave superitendent

before 1 month before 7 days Cl erk

est. Section

Within 7 days

letter from Vipassana office after Completi on Incharge

Office

21 Employees Who applied for of related superitendent

Cl erk

vipasanna.with appplication form doc uments est. Section

menti oned.

1) Issued Notice 1) Documents of employees

regarding retirement regarding Retirements

before 6 Month 2) Santioned order copy of pension

2) Employee should from Account gerneral office,Nagpur

produced documents 3) Leave In Cashment of employee

regarding retirement in Precribed format which fill up by

employee.

benefits

4) NoC from related departments.

3) Service book of

employee should send

to treasury for Submit doc ument

Office

verification Incharge

22

whic h mentioned superitendent

4) objection should Cl erk

resolved which take by within 7 days . est. Section

treasury office.

5) After verification of

service book, office

staff should fill up

information of

employee regarding

retirement on

mahasevarth Website.

Page 22 of 52

CITIZEN CHARTER…Govt. Medical College,Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

6) Hard copy of 1) Documents of employees

information of employee regarding Retirements

which fill up on 2) Santioned order copy of pension

mahasevarth Website & from Account gerneral office,Nagpur

Service book should 3) Leave In Cashment of employee

in Precribed format which fill up by

send to Account General

office,nagpur for employee.

4) NoC from related departments.

sanctioned of retirement

benefits.

7) Taking note regarding

retirement of employee

in service book.

8)order of Leave in Submit doc ument Incharge

Office

cashment of earn leave.

whic h mentioned superitendent

Cl erk

8) After received

within 7 days . est. Section

Sanctioned of pension

benefit from A.G. office

order should send to

account section.

9) NOC would issued

after receive NOC from

related departments.

Establsihment -3 Government & Director level work

1 Sanctioned Post Various Format of Government Date Declared by Incharge O.S.

Head Office Clerk-Est-3 (Administration)

2 Countinuation for

Various Format of Government Date Declared by Incharge O.S.

Tempory Class-3 Post Head Office Clerk-Est-3 (Administration)

Giving answer to

3 Legistative Session Letter received from Government in Urgent Incharge O.S.

Question Issued by case of legistative Question Clerk-Est-3 (Administration)

Lestistative Members

Information about Date Declared in Incharge O.S.

4 Santioned,Fiilup & Letter from DMER,Mumbai or Mail

DME R Letter Clerk-Est-3 (Administration)

Vaccant post

Divisional Level Infor mation

Promotion

&Nomination Roster Promotion&Nominaton categeory

Incharge O.S.

1 Complation from Per 2 Y ears

wise complite roster Clerk-Est-3 (Administration)

Divisional Office

(Backword class)

Information About 1) Collector office order

2) Collector office format Organiz e at the Incharge O.S.

2 Compossinate Ground

3) Senarity list of compoosinate day of meeti ng Clerk-Est-3 (Administration)

Meeting

Ground of this Office

Appointment of 1) collector office order As per Collector Incharge O.S.

3 employees for Election

2) Officer Relieving Order officer order date Clerk-Est-3 (Administration)

Duties

Page 23 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service

List of Documents Required Responsible

No

Service Responsible

(In case of

(in Days)

Escalation)

1) Received fillup proposal from

Proposal of

Candidate 7 days

2) Candidate Qualification certificate Incharge O.S.

4 Countinuation Ground (If c andi date

3) Other Blood Reletive NOC Cl erk-E st-3 (Admi nistrati on)

send to collector office provi ded all

4) Succession certificate by court if

douc ument )

not given Nomination

5

Information About Received Information Letter from Date Declared by Incharge O.S.

Statical Department Statical Office conc ern Offic e Cl erk-E st-3 (Admi nistrati on)

Fillup DCPS & NPS

form which Employee 7 days

first join in this office &

Incharge O.S.

6 Treasury office Letter and Decl air Date

Attend the meeting & Cl erk-E st-3 (Admi nistrati on)

of meeting

Traning at Treasury

office

7 Present at collector Collector officer order As per Collector Incharge O.S.

Audit for A.G. Nagur,

Mantralya Mumbai, Demand by All concern Audit Dept.

Incharge O.S.

8 Director office, Urgent

provided for office Availabe Record Cl erk-E st-3 (Admi nistrati on)

Mumbai, Head

Treasury office, A,bad

RTI ACT - 2005 Received Application from RTI

Rev eived Incharge O.S.

9 Information provid to application from

Applicant Cl erk-E st-3 (Admi nistrati on)

RTI Applicant 1 month

Service a bout o ffice E mpl oyee

Sanction post 175 All 1) Attendence Register

cadre of class-3 2) Casul Leave Register update Incharge O.S.

1 employes maintain 3) post Register

Time to ti me Cl erk-E st-3 (Admi nistrati on)

record from Joining to 4) Retirement Register

Retirement 5) Employee file record Register

1) Director office joining order

Selected candidate 2) Qualification certificate Incharge O.S.

2 from Director office join 3) cast certificate & cast validity if same day

Cl erk-E st-3 (Admi nistrati on)

to this Institute backword catgory

1) Given proposal from concern If Provi ded

concern

Prepaid Senarity List Applicant

doucument by Incharge O.S.

3 for Compossinate 2) Required Qualification Certificate

applic at after Cl erk-E st-3 (Admi nistrati on)

Ground 3) Other Blood Reletive NOC

inc ulded Name i n

4) Succession certificate

senarity list

Appointment of 1) Minimum lenth of service of 10

employees on vaccant

years

post of class-3 &

2) Qualification Certificate

issued order according 7 days

3) Cast Certificate & Cast Validity if Incharge O.S.

4 to Organising meetings and Decl air Date

of Lab Asst. to Lab. Employee belongs to backword of meeting Cl erk-E st-3 (Admi nistrati on)

Category

Tech. Committee &

4) Committee Recommendation

rules and regulation of

5) Sanction office Tippani

government resolution.

Page 24 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Information of

employ e s hould

be s ubmi tted i n 7

Fill up DCPS & NPS days to treas ury

Issued form should be Updated & office & Rec eiv ed Incharge O.S.

5 form for New joining

submiteed to this office DCPS No. & Cl erk-E st-3 (Admi nistrati on)

employees

NPS No. s hould

inform to acc ount

sec tion for fur ther

acti on.

Regarding issued Within 2 month Incharge O.S.

6 Medical Certificate of Office Order Copy

after J oi ning. Cl erk-E st-3 (Admi nistrati on)

New Join employee.

Regarding sending

within 3 month

1) fill up form prescribed form by after date of

Attestation

government from employees in 2 Joi ning. Withi n 7

Form(Character Incharge O.S.

7 copies. days after

Certificate of Cl erk-E st-3 (Admi nistrati on)

2) Letter from head institute for employees

employee to district

Character Certificate. submitted

police headquarters.

Prescribed form

1)Caste Certificate duly signed by

Sending Proposal of

Responsible officer Within 7 days

2) School leaving certificate After s ubmi ting Incharge O.S.

8 Caste Validity

3) father,grandfather & blood relation doc uments Cl erk-E st-3 (Admi nistrati on)

certificate of employees

caste certificate & caste Validity. mentioned

4) Trees of Family Certificate

1) Appointment order

Prepared files of

2) Qualification Certificate Ti me to ti me Incharge O.S.

9 3) Medical Certificate

employees update Cl erk-E st-3 (Admi nistrati on)

4) Police Character

5) Letter regardi ng related employ ees

1) Appointment order

2) Qualification Certificate

3) Medical Certificate Within 6 months

4) Police Character Incharge O.S.

10 Preparing Service Book After date of

5) Nomination form Cl erk-E st-3 (Admi nistrati on)

6) Caste Certificate if employee joini ng

belongs to backward Class

7) Small Family Certificate

11 cofidential Report 1) Gvot. Format Every year month Incharge O.S.

of A pril Cl erk-E st-3 (Admi nistrati on)

Submitting information information produced Regarding writ

Incharge O.S.

12 regarding Court case to Urgent

legal cell. petition from available records. Cl erk-E st-3 (Admi nistrati on)

Prepare Temporay & Received information prescribed Temporary &

format from GMCH,A.bad,GMC Permanent

Permanent Senirority Incharge O.S.

13 A.bad,GMCH dental Seniority list

List of Employee for A.bad,Govt.Cancer Hospital & health discl os ed upto Cl erk-E st-3 (Admi nistrati on)

post of Lab Tech.

rural,paithan May end of year

Page 25 of 52

CITIZEN CHARTER…Govt. Medical College,Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

1)Apply Within 1 year after death of

employee.

2) Death Certificate of employee.

3) Candidates qualification

Sending Proposal of Certificate. Within 7 days

Common Seniority list 4) If employee son want Incharge O.S.

14 After Completing

Compensate appointment then son should thi ngs Menti oned. Cl erk-E st-3 (Admi nistrati on)

empl oy ees (A nuk ampa) produced NOC of Employees Wife.

5) NOC of blood relative of employee

6) If employees is not Nominated

then employees should produced

court succesation Certificate.

1) Promotion Qualification

Benfit 12 & 24 year 2) cast validity if Backword category 7 days Incharge O.S.

15 (Aswasit Pragati 3) confiditial Report and Decl air Date

Cl erk-E st-3 (Admi nistrati on)

Yojena) 4) Medical fitness of meeting

5) recommendation of committee

Appointmet letter

Minimum three years of permenant

ccontinue service

Permemanacy Benefit

No gap in the continue three years Incharge O.S.

16 services Mi n:3 to 7 days

Certificate Cl erk-E st-3 (Admi nistrati on)

No departmental enquiry/Legal

matters

confidatial Report

Medical Fitness

Appointment order

Relevent Sevaarth Joining order Incharge O.S.

17 Information Committee Recommendation Mi n:3 to 7 days

Cl erk-E st-3 (Admi nistrati on)

(Lad-Page/Anukampa) If applicable caste Ceretificate &

ValiditySmall Falimy Certificate

Leave Benefits

Incharge

Cl erk-E st-3

1 LTC/Maharashtra Application minmun 1 month before Mi n:3 to 7 days Incharge O.S.

Application minmun 1 month before Incharge O.S.

2 Native Place Visit Applicable only once in 2 year Mi n:3 to 7 days

Cl erk-E st-3 (Admi nistrati on)

Application

3 Maternity Leave

ANC Card Xeroxes/papers Mi n:3 to 7 days

Incharge O.S.

Medical certificate at the time of Cl erk-E st-3 (Admi nistrati on)

joining

Application

4 Conditon :TB & Medical Board recommendation

Mi n:3 to 7 days Incharge O.S.

Paralysis affected Medical certificate at the time of Cl erk-E st-3 (Admi nistrati on)

joining

Application minmun 1 month before

through Proper channel and Incharge O.S.

5 Earn Leave recommendations of concerned Mi n:3 to 7 days

Cl erk-E st-3 (Admi nistrati on)

department head/Section

Medical Leave Application with recommendation of Mi n:3 to 7 days Incharge O.S.

Page 26 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Application minmun 1 month before

through Proper channel and Incharge O.S.

1 Half pay Leave recommendations of concerned Mi n:3 to 7 days

Cl erk-E st-3 (Admi nistrati on)

department head/Section

Absent employee: Only after

2 Without Pay

recommendations of concerned Mi n:3 days

Incharge O.S.

department head/Section Cl erk-E st-3 (Admi nistrati on)

Application with Approval of

Meditation office/class to be

Special

submitted Incharge O.S.

3 through Proper channel and Mi n:3 to 7 days

Leave/Meditation Cl erk-E st-3 (Admi nistrati on)

recommendations of concerned

department head/Section

RETIREMENT

BENEFITS

Notice 6 months in Incharge O.S.

1 advance before As per Service Book records As per situati on

Cl erk-E st-3 (Admi nistrati on)

retirment

Pensioner person and Husband and Wife Joined Photo

Husband and Wife Joined ID Proof Mi n: 3 -7 days Incharge O.S.

2 all documents required

Address Proof after Notice Cl erk-E st-3 (Admi nistrati on)

for benefits

Children details and birth certificates

Verification of Updated Serevice Book

Pentioner service book

Incharge

3 Forwarding letter of head of the

only after receiving Cl erk-E st-3

institute

above documents

Service book related querries of

4

Treasury Office pentioner..he/she will have to comply Mi n: 3 -7 days

Incharge O.S.

Querries all the requirements as needed Cl erk-E st-3 (Admi nistrati on)

within working 7 days

online inforamtion will be filled and

Online pention the same will be forwarded to AG

Nagpur

Incharge O.S.

5 informations once Mi n: 3 -7 days

Hard copy of online inforamation Cl erk-E st-3 (Admi nistrati on)

above all is cleared

along with service book to be

forwarded to AG Nagpur

6 official Retirement Office Orders Mi n: 3 -7 days Incharge O.S.

Application Incharge O.S.

7 Leave encashment Verification in the service Book Mi n: 3 -7 days

Cl erk-E st-3 (Admi nistrati on)

Approved Pension sanctioned Pention paper approved

Incharge O.S.

8 papers received from Mi n: 3 -7 days

by AG nagpur Cl erk-E st-3 (Admi nistrati on)

AG Nagpur

9 NOC certificate Institute level concerned

Mi n: 3 -7 days Incharge O.S.

departments/sections NOC Cl erk-E st-3 (Admi nistrati on)

Page 27 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service

List of Documents Required Responsible

No

Service Responsible

(In case of

(in Days)

Escalation)

Appointment of 1) Minimum lenth of service of 10

employees on vaccant

years

post of class-3 &

2) Qualification Certificate

issued order according 7 days

3) Cast Certificate & Cast Validity if Incharge O.S.

10 to Organising meetings and Decl air Date

of Lab Asst. to Lab. Employee belongs to backword of meeting Cl erk-E st-4 (Admi nistrati on)

Category

Tech. Committee &

4) Committee Recommendation

rules and regulation of

5) Sanction office Tippani

government resolution.

Information of

employ e s hould

be s ubmi tted i n 7

Fill up DCPS & NPS days to treas ury

Issued form should be Updated & office & Rec eiv ed Incharge O.S.

11 form for New joining

submiteed to this office DCPS No. & Cl erk-E st-4 (Admi nistrati on)

employees

NPS No. s hould

inform to acc ount

sec tion for fur ther

acti on.

Regarding issued Within 2 month Incharge O.S.

12 Medical Certificate of Office Order Copy

after J oi ning. Cl erk-E st-4 (Admi nistrati on)

New Join employee.

Regarding sending

within 3 month

1) fill up form prescribed form by after date of

Attestation

government from employees in 2 Joi ning. Withi n 7

Form(Character Incharge O.S.

13 copies. days after

Certificate of Cl erk-E st-4 (Admi nistrati on)

employee to district 2) Letter from head institute for employees

Character Certificate. submitted

police headquarters.

Prescribed form

1)Caste Certificate duly signed by

Sending Proposal of

Responsible officer Within 7 days

2) School leaving certificate After s ubmi ting Incharge O.S.

14 Caste Validity

3) father,grandfather & blood relation doc uments Cl erk-E st-4 (Admi nistrati on)

certificate of employees

caste certificate & caste Validity. mentioned

4) Trees of Family Certificate

1) Appointment order

Prepared files of

2) Qualification Certificate Ti me to ti me Incharge O.S.

15 3) Medical Certificate

employees 4) Police Character update Cl erk-E st-4 (Admi nistrati on)

5) Letter regarding rel ated empl oy ees

1) Appointment order

2) Qualification Certificate

3) Medical Certificate Within 6 months

4) Police Character Incharge O.S.

16 Preparing Service Book After date of

5) Nomination form Cl erk-E st-4 (Admi nistrati on)

6) Caste Certificate if employee joini ng

belongs to backward Class

7) Small Family Certificate

17 cofidential Report 1) Gvot. Format Every year month Incharge O.S.

of A pril Cl erk-E st-4 (Admi nistrati on)

Page 28 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Submitting information information produced Regarding writ

Incharge O.S.

18 regarding Court case to Urgent

legal cell. petition from available records. Cl erk-E st-4 (Admi nistrati on)

Prepare Temporay & Received information prescribed Temporary &

format from GMCH,A.bad,GMC Permanent

Permanent Senirority Incharge O.S.

19 A.bad,GMCH dental Seniority list

List of Employee for A.bad,Govt.Cancer Hospital & health discl os ed upto Cl erk-E st-4 (Admi nistrati on)

post of Lab Tech.

rural,paithan May end of year

1)Apply Within 1 year after death of

employee.

2) Death Certificate of employee.

3) Candidates qualification

Sending Proposal of Certificate. Within 7 days

Common Seniority list 4) If employee son want Incharge O.S.

20 After Completing

Compensate appointment then son should thi ngs Menti oned. Cl erk-E st-4 (Admi nistrati on)

empl oy ees (A nuk ampa) produced NOC of Employees Wife.

5) NOC of blood relative of employee

6) If employees is not Nominated

then employees should produced

court succesation Certificate.

1) Promotion Qualification

Benfit 12 & 24 year 2) cast validity if Backword category 7 days Incharge O.S.

21 (Aswasit Pragati 3) confiditial Report and Decl air Date

Cl erk-E st-4 (Admi nistrati on)

Yojena) 4) Medical fitness of meeting

5) recommendation of committee

Appointmet letter

Minimum three years of permenant

ccontinue service

Permemanacy Benefit

No gap in the continue three years Incharge O.S.

22 services Mi n:3 to 7 days

Certificate Cl erk-E st-4 (Admi nistrati on)

No departmental enquiry/Legal

matters

confidatial Report

Medical Fitness

Appointment order

Relevent Sevaarth Joining order Incharge O.S.

23 Information Committee Recommendation Mi n:3 to 7 days

Cl erk-E st-4 (Admi nistrati on)

(Lad-Page/Anukampa) If applicable caste Ceretificate &

ValiditySmall Falimy Certificate

Leave Benefits

LTC/Maharashtra

Application minmun 1 month before Incharge O.S.

1 Applicable only once in 4 year Mi n:3 to 7 days

Darshan Cl erk-E st-4 (Admi nistrati on)

Application minmun 1 month before Incharge O.S.

2 Native Place Visit Applicable only once in 2 year Mi n:3 to 7 days

Cl erk-E st-4 (Admi nistrati on)

Application

3 Maternity Leave ANC Card Xeroxes/papers

Mi n:3 to 7 days Incharge O.S.

Medical certificate at the time of Cl erk-E st-4 (Admi nistrati on)

joining

Page 29 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Application

4

Conditon :TB & Medical Board recommendation Mi n:3 to 7 days

Incharge O.S.

Paralysis affected Medical certificate at the time of Cl erk-E st-4 (Admi nistrati on)

joining

Application minmun 1 month before

through Proper channel and Incharge O.S.

5 Earn Leave recommendations of concerned Mi n:3 to 7 days

Cl erk-E st-4 (Admi nistrati on)

department head/Section

Application with recommendation of

concerned incharge

6 Medical Leave

Medical certificate at the time of Mi n:3 to 7 days

Incharge O.S.

Application mentioning reason Cl erk-E st-4 (Admi nistrati on)

Medical fitness certificate at the time

of joining

Application minmun 1 month before

through Proper channel and Incharge O.S.

7 Half pay Leave recommendations of concerned Mi n:3 to 7 days

Cl erk-E st-4 (Admi nistrati on)

department head/Section

Absent employee: Only after

8 Without Pay recommendations of concerned

Mi n:3 days Incharge O.S.

department head/Section Cl erk-E st-4 (Admi nistrati on)

Application with Approval of

Meditation office/class to be

Special submitted

Incharge O.S.

9 through Proper channel and Mi n:3 to 7 days

Leave/Meditation Cl erk-E st-4 (Admi nistrati on)

recommendations of concerned

department head/Section

RETIREMENT

BENEFITS

Notice 6 months in Incharge O.S.

1 advance before As per Service Book records As per situati on

Cl erk-E st-4 (Admi nistrati on)

retirment

Pensioner person and

Husband and Wife Joined Photo

Husband and Wife Joined ID Proof Mi n: 3 -7 days Incharge O.S.

2 all documents required

Address Proof after Notice Cl erk-E st-4 (Admi nistrati on)

for benefits

Children details and birth certificates

Verification of Updated Serevice Book

Pentioner service book

3 Forwarding letter of head of the

only after receiving

institute

above documents

Service book related querries of

4

Treasury Office pentioner..he/she will have to comply Mi n: 3 -7 days

Incharge O.S.

Querries all the requirements as needed Cl erk-E st-4 (Admi nistrati on)

within working 7 days

Page 30 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

online inforamtion will be filled and

Online pention

the same will be forwarded to AG

Nagpur

Incharge O.S.

5 informations once

Mi n: 3 -7 days

Hard copy of online inforamation Cl erk-E st-4 (Admi nistrati on)

above all is cleared

along with service book to be

forwarded to AG Nagpur

official Retirement

/VRS/Death Office Orders

Incharge O.S.

6 In above situation

Mi n: 3 -7 days

Death Certificate Cl erk-E st-4 (Admi nistrati on)

Enteries to be done in

service book

Application Incharge O.S.

7 Leave encashment Verification in the service Book Mi n: 3 -7 days

Cl erk-E st-4 (Admi nistrati on)

Approved Pension sanctioned Pention paper approved

Incharge O.S.

8 papers received from Mi n: 3 -7 days

by AG nagpur Cl erk-E st-4 (Admi nistrati on)

AG Nagpur

9 NOC certificate Institute level concerned

Mi n: 3 -7 days Incharge O.S.

departments/sections NOC Cl erk-E st-4 (Admi nistrati on)

LEGAL & RTI

1 Right to Information R.T.I. Application

30 day s Incharge O.S.

Clerk R.T.I. (Admi nistrati on)

2 Legal Cases Writ Petition - Orginal 7 Days Incharge O.S.

Application Contempt Petition Clerk R.T.I. (Admi nistrati on)

3 Vehicles Providing Required Application Urgent

Incharge O.S.

Clerk R.T.I. (Admi nistrati on)

ESTABLISHMENT-4

Government &

Director level work

1 Sanctioned Post Various Format of Government Date Declared by Incharge O.S.

Head O ffic e Cl erk-E st-4 (Admi nistrati on)

2

Countinuation for Various Format of Government

Date Declared by Incharge O.S.

Tempory Class-4 Post Head O ffic e Cl erk-E st-4 (Admi nistrati on)

Giving answer to

3

Legislative Session Letter received from Government in Urgent

Incharge O.S.

Question Issued by case of legislative Question Cl erk-E st-4 (Admi nistrati on)

Legislative Members

Information about Date Declared in Incharge O.S.

4 Santioned,Fiilup & Letter from DMER,Mumbai or Mail

DME R Letter Cl erk-E st-4 (Admi nistrati on)

Vacant post

Divisional Level

Information

Promotion

&Nomination Roster Promotion &Nominaton category

Incharge O.S.

1 Compilation from Per 2 Y ears

wise complete roster Cl erk-E st-4 (Admi nistrati on)

Divisional Office

(Backward class)

Information About

1) Collector office order

2) Collector office format Organiz e at the Incharge O.S.

2 Compassionate

3) Seniority list of composite Ground day of meeti ng Cl erk-E st-4 (Admi nistrati on)

Ground Meeting for

of this Office

1) Received fillup proposal from

Candidate

Proposal of

2) Candidate Qualification certificate 7 days

Incharge O.S.

Page 31 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service

List of Documents Required Responsible

No

Service Responsible

(In case of

(in Days)

Escalation)

3 Continuation Ground (If c andi date Cl erk-E st-4 (Admi nistrati on)

send to collector office 3) Other Blood Relative NOC provi ded all

doc ument )

4) Succession certificate by court if

not given Nomination

4 Information About Received Information Letter from Date Declared by Incharge O.S.

Statistical Department Statistical Office conc ern Offic e Cl erk-E st-4 (Admi nistrati on)

Fill up DCPS & NPS 7 days Incharge O.S.

5 form which Employee Treasury office Letter and Declare Date

Cl erk-E st-4 (Admi nistrati on)

first join in this office &

of meeting

Audit for A.G. Nagpur,

Mantralya Mumbai, Demand by All concern Audit Dept.

Incharge O.S.

6 Director office, Urgent

provided for office Available Record Cl erk-E st-4 (Admi nistrati on)

Mumbai, Head

Treasury office, Dhule

RTI ACT - 2005 Received Application from RTI Rec eived Incharge O.S.

7 Information provide to application from

Applicant Cl erk-E st-4 (Admi nistrati on)

RTI Applicant 1 month

Service for office

Employee

Sanction post 124 All 1) Attendance Register update

cadre of class-4 2) Casual Leave Register Time to ti me Incharge O.S.

1 employees maintain 3) post Register

Cl erk-E st-4 (Admi nistrati on)

record from Joining to 4) Retirement Register

Retirement 5) Employee file record Register

1) Given proposal from concern If Provi ded

Prepaid Seniority List

Applicant concern

doc ument by Incharge O.S.

2 for Compassionate 2) Required Qualification Certificate

applic ant after Cl erk-E st-4 (Admi nistrati on)

Ground

3) Other Blood Relative NOC incl uded Name i n

4) Succession certificate seniority list

1) Given proposal from concern

Applicant If Provi ded

Prepare Seniority List 2) Required Qualification Certificate concern

doc ument by Incharge O.S.

3 for Lad-page

3) Other Blood Relative NOC applic ant after Cl erk-E st-4 (Admi nistrati on)

committee Applicant

4) Succession certificate incl uded Name i n

5) Required cast cert & cast validity seniority list

for SC category

Appointment of 1) Office Joining order

2) Qualification Certificate

employees on vacant

post of class-4 & 3) Cast Certificate & Cast Validity if Joi n s ame day

issued order according Employee belongs to SC Category after s ubmi tti ng

4 to Organizing meetings doc uments whic h Incharge O.S.

of Lad-page &

mentioned lis t of Cl erk-E st-4 (Admi nistrati on)

Component Committee 4) Small Family Certificate in doc uments

& rules and regulation Performa Of Government required.

of government

resolution.

Page 32 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service

List of Documents Required Responsible

No

Service Responsible

(In case of

(in Days)

Escalation)

Information of

employ e s hould

be s ubmi tted i n 7

Fill up DCPS & NPS days to treas ury

Issued form should be Updated & office & Rec eiv ed Incharge O.S.

5 form for New joining

submitted to this office DCPS No. & Cl erk-E st-4 (Admi nistrati on)

employees

NPS No. s hould

inform to acc ount

sec tion for fur ther

acti on.

Regarding issued Within 2 month Incharge O.S.

6 Medical Certificate of Office Order Copy

after J oi ning. Cl erk-E st-4 (Admi nistrati on)

New Join employee.

Regarding sending 1) fill up form prescribed form by within 3 month

Attestation Form government from employees in 2 after date of Incharge O.S.

7 (Character Certificate copies. Joi ning. Withi n 7

Cl erk-E st-4 (Admi nistrati on)

of employee to district 2) Letter from head institute for days after

police headquarters. Character Certificate. employees

1)Caste Certificate duly signed by

Responsible officer Within 7 days

Sending Proposal of 2) School leaving certificate

After s ubmitting Incharge O.S.

8 Caste Validity 3) father, grandfather & blood

doc uments Cl erk-E st-4 (Admi nistrati on)

certificate of employees relation caste certificate & caste

mentioned

Validity.

4) Trees of Family Certificate

1) Appointment order

2) Qualification Certificate

9 Prepared files of 3) Medical Certificate Ti me to ti me Incharge O.S.

employees 4) Police Character update Cl erk-E st-4 (Admi nistrati on)

5) Letter regarding rel ated empl oy ees

1) Appointment order

2) Qualification Certificate

3) Medical Certificate Within 6 months

4) Police Character Incharge O.S.

10 Preparing Service role After date of

5) Nomination form Cl erk-E st-4 (Admi nistrati on)

joini ng

6) Caste Certificate if employee

belongs to backward Class

7) Small Family Certificate

Submitting information Information produced Regarding writ

Incharge O.S.

11 regarding Court case to Urgent

legal cell. petition from available records. Cl erk-E st-4 (Admi nistrati on)

Prepare Temporary & Received information prescribed Temporary &

12 Permanent Seniority format from GMCH,A.bad, Permanent Incharge O.S.

List of class 4 GMCH dental A.bad,Govt.Cancer Seniority list Cl erk-E st-4 (Admi nistrati on)

Employee for post of Hospital & health rural,paithan discl os ed upto

Prepare Temporary & Temporary &

Permanent Seniority Received information prescribed Permanent Incharge O.S.

13 List of class 4 format from GMC A.bad & health Seniority list

Cl erk-E st-4 (Admi nistrati on)

Employee for post of rural,paithan discl os ed upto

Lab.Assistant May end of year

Prepare Temporary & 1) According to Government rules Temporary &

Permanent Seniority 2) Completed Service for 3 years

Permanent

List of class 4 3) Qualification Certificate Incharge O.S.

14 Seniority list

Page 33 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Employee for post of 4) Caste Certificate & Cast Validity if discl os ed upto

Cl erk-E st-4 (Admi nistrati on)

Upper Class 4 post

E mpl oy ee bel ongs to back ward Class May end of year

(naik, daptari, & lift

1) All Cadres permanent Seniority list

2) Qualification for promotion post

Organized meeting for 3)Caste Certificate & Cast Validity if

Promotion of class 4 to Within 7 days

E mpl oy ee bel ongs to back ward Class Incharge O.S.

15 junior clerk, Class 4 to After Completing

lab.assistant,Class 4 to

thi ngs Menti oned. Cl erk-E st-4 (Admi nistrati on)

4) Enquiry of court case & Police

Class 4 Upper Post should not be against employees.

5) Meeting of Committee & Proposal

of Committee.

6) Approved Tipanni of office

1)Apply Within 1 year after death of

employee.

2) Death Certificate of employee.

3) Candidates qualification

Sending Proposal of Certificate.

4) If employee son want appointment Within 7 days

Common Seniority list Incharge O.S.

16 then son should produce NOC of After Completing

Compensate Cl erk-E st-4 (Admi nistrati on)

empl oy ees (A nuk ampa) Employees Wife. things Mentioned.

5) NOC of blood relative of employee

6) If employees are not Nominated

then employees should produce

court succession Certificate.

Appointment letter

Minimum three years of permanent

continue service

17 Permanency Benefit No gap in the continue three years Mi n:3 to 7 days Incharge O.S.

Certificate services Cl erk-E st-4 (Admi nistrati on)

No departmental enquiry/Legal

matters

Medical Fitness

Relevant Sevaarth Appointment order

Information

18 (Lad-Page/Anukampa) Joining order Mi n:3 to 7 days Incharge O.S.

Cl erk-E st-4 (Admi nistrati on)

Committee Recommendation

If applicable caste Certificate &

Validity Small Family Certificate

Leave Benefits

1

LTC/Maharashtra Application minimum 1 month before Mi n:3 to 7 days

Incharge O.S.

Darshan Cl erk-E st-4 (Admi nistrati on)

Applicable only once in 4 year

2 Native Place Visit

Application minimum 1 month before Mi n:3 to 7 days

Incharge O.S.

Cl erk-E st-4 (Admi nistrati on)

Applicable only once in 2 year

Application

3 Maternity Leave ANC Card Xeroxes/papers Mi n:3 to 7 days Incharge O.S.

Medical certificate at the time of Cl erk-E st-4 (Admi nistrati on)

joining

Application

4 Condition :TB & Medical Board recommendation Mi n:3 to 7 days Incharge O.S.

Paralysis affected Medical certificate at the time of Cl erk-E st-4 (Admi nistrati on)

joining

Page 34 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Application minimum 1 month before

5 Earn Leave

Mi n:3 to 7 days Incharge O.S.

through Proper channel and

Cl erk-E st-4 (Admi nistrati on)

recommendations of concerned

department head/Section

Application with recommendation of

concerned incharge

6 Medical Leave Medical certificate at the time of Mi n:3 to 7 days Incharge O.S.

Application mentioning reason Cl erk-E st-4 (Admi nistrati on)

Medical fitness certificate at the time

of joining

Application minimum 1 month before

7 Half pay Leave

Mi n:3 to 7 days Incharge O.S.

through Proper channel and

Cl erk-E st-4 (Admi nistrati on)

recommendations of concerned

department head/Section

Absent employee: Only after Incharge O.S.

8 Without Pay recommendations of concerned Mi n:3 days

Cl erk-E st-4 (Admi nistrati on)

department head/Section

Application with Approval of

Meditation office/class to be

9 Special submitted

Mi n:3 to 7 days Incharge O.S.

Leave/Meditation through Proper channel and Cl erk-E st-4 (Admi nistrati on)

recommendations of concerned

department head/Section

RETIREMENT

BENEFITS

Notice 6 months in Incharge O.S.

1 advance before As per Service Book records As per situati on

Cl erk-E st-4 (Admi nistrati on)

retirement

Husband and Wife Joined Photo

Pensioner person and Husband and Wife Joined ID Proof Mi n: 3 -7 days Incharge O.S.

2 all documents required

Address Proof after Notice Cl erk-E st-4 (Admi nistrati on)

for benefits

Children details and birth certificates

Verification of Updated Service Book Incharge O.S.

3 Pensioner service book Forwarding letter of head of the

Cl erk-E st-4 (Admi nistrati on)

only after receiving institute

Service book related queries of

4 Treas ury Offic e Q ueri es pensioner. He/she will have to

Mi n: 3 -7 days Incharge O.S.

comply all the requirements as Cl erk-E st-4 (Admi nistrati on)

needed within working 7 days

online information will be filled and

Online pension the same will be forwarded to AG

Nagpur

Incharge O.S.

5 information once above Mi n: 3 -7 days

Hard c opy of onli ne i nformation al ong Cl erk-E st-4 (Admi nistrati on)

all is cleared

with service book to be forwarded to

AG Nagpur

official Retirement Office Orders

/VRS/Death

Incharge O.S.

6 In above situation

Mi n: 3 -7 days

Cl erk-E st-4 (Admi nistrati on)

Entries to be done in Death Certificate

service book

7 Leave encashment Application

Mi n: 3 -7 days Incharge O.S.

Verification in the service Book Cl erk-E st-4 (Admi nistrati on)

Page 35 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Approved Pension sanctioned Pension paper approved

Incharge O.S.

8 papers received from Mi n: 3 -7 days

by AG Nagpur Cl erk-E st-4 (Admi nistrati on)

AG Nagpur

9 NOC certificate Institute level concerned Mi n: 3 -7 days Incharge O.S.

departments/sections NOC Cl erk-E st-4 (Admi nistrati on)

33 CONSTRUCTION

As Requirement from this institute & Incharge

Approved Estimate from Public Work Mi ni mum 15 days office

Clerk,

1 Major Work Department, Map of land, & Maxi mum 20 Superintendent

Cons truc tion

Justification of Dean, Certification of days (Admi nistrati on)

Department

Dean and Format A & B.

As Requirement from this institute &

Approved Estimate from Public Work

Department, Map of land,

Justification of Dean, Certification of Mi ni mum 60 days

Incharge office

Dean and Format A & B. Clerk,

2 Minor Work & Maxi mum 90 superintendent

Administrative Approval upto 20 lakh Cons truc tion

days (Admi nistrati on)

has been given by institute level. Department

Repairing works of employee

Quarters & student Hostel & college

building

Quotation order issued for this work Mi ni mum 15 days

Incharge office

Cleanliness of Water & less bidder get order of this work Clerk,

3 & Maxi mum 20 superintendent

Tank Of this institute invoice which produce by bidder get Cons truc tion

days (Admi nistrati on)

passed after work Department

Regarding Water bill Invoice of

Municipal corporation, Aurangabad

certified by DDO: Administrative

Payment of Water bill officer then its send to account Mi ni mum 4 days

Incharge office

& Property duties of section of this department. Clerk,

4 & Maxi mum 6 superintendent

Municipal Corporation Regarding Property duties Invoice of Cons truc tion

days (Admi nistrati on)

of Dhule Municipal corporation, Aurangabad Department

certified by DDO (Administrative

officer) then its send to account

section of this department.

Advertisement has been issued in

local Newspaper & tender has called.

Then less bidder gets order for tender proc ess Incharge

Canteen Tender canteen management. Rent payment required 30 days office

Clerk,

5 process & received & light bill & water charges has & P ay ment has superintendent

Cons truc tion

rent payment received monthly from canteen rec eiv ed per (Admi nistrati on)

Department

ownercommittee member has monthly

checked quality & quantity of foods &

meal Monthly.

Rent payment received Incharge

from various Govt.&

office

Monthly Rent payment received

Clerk,

6 Non Govt. Department Monthly superintendent

from Govt.& Non-Govt- department Cons truc tion

which had rented office (Admi nistrati on)

in this institute campus Department

Page 36 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

According to problems facing during Incharge

Providing service of access of internet &

office

Clerk,

7 internet & telecommunication. This department Monthly superintendent

Cons truc tion

telecommunication share brief problem with BSNL office

(Admi nistrati on)

Department

& give grievance of problem

Auditorium hall give as Incharge office

rented for programs & Issued order for rent & received

Clerk,

8 Monthly superintendent

Exam Hall rented for payment from beneficiary. Cons truc tion

(Admi nistrati on)

Examination Process

Department

Organized Program of Incharge

Death Anniversary &

office

Issued Circular to Programs to

Clerk,

9 Birth Anniversary Of Monthly superintendent

various department of this Institute Cons truc tion

freedom fighters &

(Admi nistrati on)

Department

Socialist Person

STORE A& B

Issue Quatation Order

for Purchase of Quatation Should be Enclosed in Dean Dean

1 Various Equipment & Sealed Envelope with specification 7 days G ovt.Medic al G ovt.Medic al

Machinaries in Various from provider College College

Heads

Issue Orders for

Order will be issue on basis of lowest

bidder who give quatation for

Purchase of

Dean Dean

purchase of equipment &

2 Equipments & 10 day s G ovt.Medic al G ovt.Medic al

Machanaries.Specification Should be

Machinaries in Various

College College

matched with user department

Head

specification.

Required Tax Voice which Certified

by Head of User Department & also

Required Letter from department for

certification of invoice.According to

G.R.of Industry,Energy & Labour

Department Maharashtra 5 day s for below

Governmetn भ खस ां 2014/प्र.क्र.82/भ ग- Dean Dean

3 Certification Of Invoice 3/उद्योग-4/ दि.30/10/2015 If invoice Rs.5000 & 15

G ovt.Medic al G ovt.Medic al

days for abov e

amount is more than Rs 5000 then College College

Rs.5000 amount

invoice get certified from office then it

will be send to Account Section of

this institute for payment.but if

invoice amount is less than Rs.5000

then invoice will passed in office only

& payment will issue.

Letter Requirement from user

department & also required bond

papers from Provider.Year & date

AMC/CMC Of should be mentioned in bond paper. Dean Dean

4 Machanaries & Invoice should be given.Then invoice 10 day s G ovt.Medic al G ovt.Medic al

Equipments will certified from user deparment & College College

then bill will passed from office &

then invoice will send to treasury for

payment.

Page 37 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

INWARD SECTION

Letter received by

Registrar A.D. , Speed

post, simple post are Letter received from

Incharge O.S .(A dminis trati

1 opened infront O.S. 2 to 3 day s

Government,DMER & private Office Cl erk on)

And duly signed by

O.S. then letter Note

on inward register

Letter received from all

depar tment,G ov ernmen

t & DMER & other

Govt. office are

2 remarks by O.S. then Letter received from

2 to 3 day s Incharge O.S.

take note on Government,DMER & private Office Cl erk (Admi nistrati on)

register.then its

distrubuted to all

related departments for

further action

Confidential letter are

3 tear up infront of O.S. Letter received from

2 to 3 day s Incharge O.S.

then take note on Government,DMER & private Office Cl erk (Admi nistrati on)

inward register.

Note of letter which

received from DMER

4 on special register for

Letter received from DMER 2 to 3 day s Incharge O.S.

sophisticated Cl erk (Admi nistrati on)

action.then get

remarks from O.S.

Note of letter which

received from

MUHS,Nashik on Incharge O.S.

5 special register for Letter received from MUHS,Nashik 2 to 3 days

Clerk (Administration)

sophisticated

action.then get

remarks from O.S.

OUTWARD

Givining outward no.to

Incharge

clerk O.S.

1) files & also note down letter from Departments Urgent

outward (Admi nistrati on)

number on outward

depar tment

Givining outward no.to Incharge

Confidential

clerk O.S.

2) letter.Enclosed letter letter from Departments Urgent

outward (Admi nistrati on)

should send to related

depar tment

person

letter which send to out

of station by sticking Incharge

tickets to pockets &

clerk O.S.

3) urgent letter send by letter from Departments Urgent

outward (Admi nistrati on)

speed post & register

depar tment

A.D. & also put note on

register

QUARTERS

Page 38 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Application Of Employee for demand Acc ordi ng Incharge

Distributation Of of quarter,Xerox Copy of Clerk, O.S.

1 Strength of

Quarters to employees Appointment , Passport Size photo of Quarter (Admi nistrati on)

Quar ters

Employee Sec tion

Owning Quarter after employee

vaccant quarter.Checking items in Incharge

Owning Quarters after Quarter.Checking whether employee Acc ordi ng

Clerk, O.S.

2 employees relieved paid Electrictiy bill or not, taking Strength of

Quarter (Admi nistrati on)

from Quarter. certificate from employee for pending Quar ters

Sec tion

electric bill.issued certificate after No

pending electric bill payment.

ACCOUNTS

Prescribed form, 7/12 form, Structure

Submissi on to

DME R after In c harge

House Building of House, permission of Municipal Account

1 Sanc tion from Clerk of

Advance Corporation Department, Salary Superintendent

DME R, Adv anc e

Certificate, Estimate of House

Mi ni mum3-7 days

Submissi on to

Driving License, Quotation Of

DME R after In c harge Account

2 Vehicles Advance Sanc tion from Clerk of

Vehicle and Salary Certificate Superintendent

DME R, Adv anc e

Mi ni mum3-7 days

Submissi on to

Certificate of MSCIT, Quotation of

DME R after In c harge Account

3 Computer Advance Sanc tion from Clerk of

Computer and Salary Certificate Superintendent

DME R, Min:3-7 Adv anc e

days

In c harge Account

4 Festival Advance Application of Employees Mi ni mum3-7 days Clerk of

Superintendent

Adv anc e

To supervise on budget

& contingency bills Admi nistrativ e

submitted from budget

section,

Leave travelling Offic er

concession bills,

Salary bills of gazetted

& non gazetted To check the documents as per

Same day on Account

5 employees, Stipend of submissi on from Superinten-

submitted from concern section

students, conc ern s ecti on. dent

All advances to

employees,

G.P.F. & DCPS,

over time bills, DCRG

& Pension bills,

salary certificate, D.A.

arrears

1)Form no.1 & 3 Gaz. Employees

and class 3 & 4 employees

2)Medic al Ground, Medi cal Certific ate In c harge

GENERAL Account

Page 39 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

6 PROVIDENT FUND 3)House Building repairing Mi ni mum 3-7 days Clerk of Superintendent

documents

G.P.F

4)Marriage card computer, motor

cycle quotation & education

documents etc.

1)Employees Gaz. & 3 Empl oy ees G az.

Annexure “B” submitted in three & 3 Submissi on In c harge

copy’s & Retirement order to A .G . Office Account

7 GPF Final Payment Clerk of

Nagpur & Superintendent

2)Employees class 4 Application & G.P.F

Mumbai s ecti on,

Establishment Retirement order copy

For After

1) Application From Employees Submission to In c harge

Nomination. D M E R Account

8 GPF Insurance Link Clerk of

2) Employees death certificate Sanc tions , after Superintendent

G.P.F

3) Nomination Copy sanc tions ,

1)Final Payment of DCPS / NPS Submissi on to

Treas ury Offic e

Employees Application Annexure “A” In c harge

DCPS / NPS (final Sancti on, A fter Account

9

Clerk of

payment) Sancti on of Superintendent

2)Order of Resignation or retirement G.P.F/N.P .S

Annex ure B, to

3)Employees Death Certificate get A nnexure C

Appointments order, Joining Reports, Date on 1 to 5

Sec tion Acc ount

10 Salary Class 1&2

Increments Certificate Per months In c harge Superintendent

Leave Encashment

Sec tion Account

16 Office Order Mi ni mum 3-7 days

Class 1&2 In c harge Superintendent

17 D.A. Arrears Class 1&2 Govt. of Maharashtra G. R. Mi ni mum 3-7 days Sec tion Account

In c harge Superintendent

Time Bond Promotions

Sec tion Account

18 Officer Order Mi ni mum 3-7 days

Class 1&2, 12/24 In c harge Superintendent

Probation period

Sec tion Account

19 Officer Order Mi ni mum 3-7 days

Termination Class 1&2 In c harge Superintendent

Salary Arrears Class Sec tion Account

20 Officer Order Mi ni mum 3-7 days In c harge

1&2 Superintendent

Appointments order, Joining Reports, Date on 1 to 5 Sec tion Acc ount

21 Salary Class 3 &4

Increments Certificate Per months In c harge Superintendent

Leave Encashment Mi ni mum 3 days Sec tion Account

22 Office Order

Class 3 &4 Maxi mum 7 days In c harge Superintendent

Mi ni mum 3 days Sec tion Account

23 D.A. Ar rears Cl as s 3 & 4 Govt. of Maharashtra G. R.

Maxi mum 7 days In c harge Superintendent

Time Bond Promotions Mi ni mum 3 days Sec tion Account

24 Officer Order

Class 3 &4, 12/24 Maxi mum 7 days In c harge Superintendent

Salary Arrears Class 3 Mi ni mum 3 days Sec tion Account

25 Officer Order

&4 Maxi mum 7 days In c harge Superintendent

1) Appointment order of Post Subj ec t to

graduate (Junior Resident) student av ailability of

from PG Section grants

Page 40 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

2) Present/Absent report from all In c harge Acc ount

26 Stipend / Scholarship concerned departments

Cl erk Sti pend Superintendent

3) Leave sanction order from PG Mi ni mum 3-7 days

section

4) Promotion order of Post graduate

(Junior.

27

Resident) student from JR-I to JR-II,

JR-II to JR-III from PG section

Subj ec t to

av ailability of In c harge Acc ount

28 DA arrears of Stipend Govt. of Maharashtra G. R. grants

Cl erk Sti pend Superintendent

Mi ni mum 3-7 days

29 Stipend Certificate Application of Junior Resident Mi ni mum 3-7 days

In c harge

Cl erk Sti pend

After rec eipt of

1) Application of retired officer/ G ovt. of

employee Maharas htra G R

of G IS interest

2) Retirement order of officer/ In c harge

employee from Establishment Mi ni mum 3-7 days

30

Group Insurance clerk Group Account

Scheme section. Insurance Superintendent

3) Govt. of Maharashtra GR of GIS

Shc eme

interest.

4) Service book 1st page Xerox, GIS

entries in service book.

5) In case of Death of officer/

employee nomination of GIS is

required

31 Budget

Subj ec t to

1 T.E.W.Charges Bills From electrician,

Availability of I/C Clerk Account

Grants.. Budget Superintendent

Mi n 3-7 days

2 Telephone Operator&

3 Bandhkam Section

Bills From Store 102, Stores 103,

4 Office Expenses Cashier, Library, Academy Mi n 3-7 days

Section&Account Section

5 Rent Rate Taxes Bills From Municipal Corp.

Aurangabad (Bandhkam Section)

6 Computer Expen. Bills From Store 102, Stores 103 &

Cashier

7 Material & Supllies Bills From Store 102, Stores 103 &

Cashier

Bills From Store 102, Stores 103,

8 Advertising & Pub. Academy Section& Establishment

Sec.

9 Minor Works Bills from Bandhkam Section &

Cashier

10 Motor Vehicles Bills From Vehicles Section& Cashier

Machinery Bills From Store 102,& Cashier,

11 Maintenance &

Stores 103& Cashier

Equipment

Page 41 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

32 OTHERS

Railway & S.T.Bus Ticket from All

Gaz.Officer, Class III & Four

Employees. Establishment Section Subj ec t to

Incharge

Leave Travelling Order Tour Diary, Family Information clerk Leave

av ailability of Account

1 Concession, & Home Husband/Wife not Govt. Employees Trav elling

Grants Mi n. 3 Superintendent

Town,

Undertaking Mother in Law & Father Conc ession,

Days Max .7 Days

in Law not pensioner Undertaking & Home town

Reason Card& All Undertaking

Certificate

All Document Original Subject to

Prescribed form No.A & B Medical av ailability of

Grants

Mi n. 3-7 days

Rembershment

GovtHospital.Medical Bills,Medicine

not available in Medical Store,

Pharmacist StoresCertificate,

Counter Si gn Medic al s uperi ntendent.

Family Information,

Husband/Wife is not

Govt.Employees Undertaking,

2

Medical Permanency Certificate, Incharge Account

Reimbursement & All Undertaking Certificate.

clerk Superintendent

From C.& D

Medical

Reimbursement PrivateHospital,

Medical Bill ,

Govt.Hospital refer Letter, Private

Hospital Discharge Card,

Family information,

Ration Card,

Husband/Wife is not

Govt.Employees Undertaking

Salary Certificate

Permanency Certificate,

Establishment leave Section Order

& All Undertaking Certificate

Vehicle Section Subject to

3 Overtime Allowance Order & Log Book av ailability of Incharge Account

Zero Grants clerk Superintendent

Mi n. 3 –7 Days

Bills Form All gazetted Subject to

Officer, Class III & IV av ailability of

4 Domestic travel Employees & Grants Incharge Account

ex pens es

Establishment Section Mi n. 3 –7 Days clerk Superintendent

Order ..Tour Diary &

Railway/S.T.Bus Ticket

Section Order From Subject to

Establishment Section & No Dues av ailability of Incharge Account

5 Provisional Pension certificate

clerk Superintendent

Page 42 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Grants

Mi n. 3 –7 Days

Sanction Order from A.G.Office Subj ec t to

Nagpur

Death Cum Retirement

Incharge Account

6 No Dues certificate av ailability of

Gratuity. clerk Superintendent

Grants

Mi n. 3 –7 Days

CASH SECTION

1) Enteries of EFT in cash book

2) Non-Govt. Cash book enteries

3) Updation of bank register

4) Recovery of society loan,

5) Installments of RD/LIC & othe

recoveries

6) Deposit the stipend in bank

7) Distribution of advances &

Settlelment of advances

8) deposit the csh in bank through

challan

9) Daily cash book tally

1 Section handling 10) Maintaining PLA account

3-7 day s Cas hier Admi nstrative

11) New acc ounts openi ng i n treas ury officer

12) Computerization of all above

works

13) To maintin the PLA cash book

14) Issuing Receipts of cash

received

15) Preparing challan

16) Distibution of scholarship,

freeship, PTC, STC, NMS, Deposits

through bank

17) All works related to banks

ACADEMIC UG

Selection Letter, Concerned

Entrance Exam (MHCET, NEET etc)

1 UG Admission (MBBS)

Documents , Educational Qualifiction 3 to 7 day s Sec tion Cl erk Office S uptd.

Documents & Others Documents as

mentioned in Adm section of College

Website (www.gmcaurangabad.com)

Selection Letter, Educational

Qualifiction Documents & Others

2 UG Admission (BPMT) Documents as mentioned in Adm 3 to 7 day s Sec tion Cl erk Office S uptd.

section of College Website

(www.gmcaurangabad.com)

As per

3 Students Eligibity As per MUHS Nashik Instruction Notific ati on of Sec tion Cl erk Office S uptd.

MUHS Nas hik

ACADEMIC PG

Page 43 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

As per

1 Students Eligibity As per MUHS Nashik Instruction Notific ati on of Sec tion Cl erk Office S uptd.

MUHS Nas hik

2 Bonafied Cert. Finanl No dues cert & Last Year 3 to 7 day s Sec tion Cl erk Office S uptd.

Marksheet

3 Experience Cert Finanl No dues cert & Last Year

3 to 7 day s Sec tion Cl erk Office S uptd.

Marksheet

4 MCI Recogniton Cert Finanl No dues cert & Last Year 3 to 7 day s Sec tion Cl erk Office S uptd.

Marksheet

5 Attempt Cert Finanl No dues cert & Last Year

3 to 7 day s Sec tion Cl erk Office S uptd.

Marksheet

6 Character Cert Finanl No dues cert & Last Year 3 to 7 day s Sec tion Cl erk Office S uptd.

Marksheet

7 Credit Hours Cert. Finanl No dues cert & Last Year 3 to 7 day s Sec tion Cl erk Office S uptd.

Marksheet

Candidate Passed MBBS Degree

Course & Others Documents as As P er

mentioned in HO Appointment

8 HO Filling Appointment Adv er tis ement Sec tion Cl erk Office S uptd.

Advertisement College Notice Board G MC A urangbad

(HO Advertisement valid to six

Month)

Caustion Money &

Finanl No dues cert , Last Year

9 Marksheet, CMD & Lib Deposti 3 to 7 day s Sec tion Cl erk Office S uptd.

Libery Deposit Govt.Receipt, Bank Account Number

Page 44 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

ACADEMIC FEES &

AUDIT

Afert c utoff date

1 Tution fees Application & selection list as rec eiv ed from Sec tion Cl erk Office S uptd.

cas hi er

Application Form Before 30th Nov

2 EBC Income certificate Sec tion Cl erk Office S uptd.

ev ery y ear

Adhaar card

Application Form

3 HTC Parents Income Certificate Before 30th Nov

Sec tion Cl erk Office S uptd.

Income certificate ev ery y ear

Adhaar card

Application Form

4 PTC

Parents Income Certificate Before 30th Nov Sec tion Cl erk Office S uptd.

Income certificate ev ery y ear

Adhaar card

Application Form

5 Defence Clims

Parents Income Certificate Before 30th Nov Sec tion Cl erk Office S uptd.

Income certificate ev ery y ear

Adhaar card

Relevent remarks/Half margin para

from Audit officer..

6 Audit for AG Nagpur Collecting Compliance report once

3-7 day s Sec tion Cl erk Office S uptd.

received from the concerned section

to whom para is given..

Relevent remarks/Half margin para

from Audit officer..

7 Audit for Vigilance Collecting Compliance report once

3-7 day s Sec tion Cl erk Office S uptd.

received from the concerned section

to whom para is given..

Relevent remarks/Half margin para

from Audit officer..

8 Audit for DMER Collecting Compliance report once 3-7 day s Sec tion Cl erk Office S uptd.

received from the concerned section

to whom para is given..

Page 45 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Relevent remarks/Half margin para

from Audit officer..

9

Audit for Physical 3-7 day s Sec tion Cl erk Office S uptd.

Verification Collecting Compliance report once

received from the concerned section

to whom para is given..

ACDEMIC

INTERNSHIP

Admission Fees 1500, Tution Fees PG-DMLT

29,000 (Par Year 10% Increase

DMLT Course Cours e

Tution Fees, Gymkhana Fees 500,

Intake (Di mploma)

1 Library Fees 1000, Library Deposit Sec tion Cl erk Office S uptd.

Capecity -12 Admis sion as per

2000, University Development Fees

(Diploma) DMER

50, Ashwmedh Fees 50 & University

Notification

Eligibity Fees Home University 3000,

DMLT Students

As per

2 As per MUHS Nashik Instruction Notific ati on of Sec tion Cl erk Office S uptd.

Eligibity

MUHS Nas hik

3

DMLT Final No Fees Section No dues, Concerned 3 to 7 day s Sec tion Cl erk Office S uptd.

dues Cert. Department No dues , Li brary No dues

DMLT Libery

Finanl No dues cert , Last Year

4 Marksheet, Lib Deposti 3 to 7 day s Sec tion Cl erk Office S uptd.

Deposit

Govt.Receipt, Bank Account Number

5 Foreign Verification Bond Free Cert.2) Degree Cert. 3 to 7 day s Sec tion Cl erk Office S uptd.

Certificate

Application to Dean, 10th Certificate,

Domicile Cert. 12th TC,Final No

Transfer Certificate

dues ,First to Last year Marksheet,

6 Internship Completion Cert.,Passing, 3 to 10 days Sec tion Cl erk Office S uptd.

(TC)

Bond (Notary), PG Selection letter,

Admission letter/Bond Free Cert.

,Caste & Validity Cert. (If applicable)

Application to Dean, Migration

7 Migration Certificate application form Transfer Cert. (TC), 3 to 7 day s Sec tion Cl erk Office S uptd.

Last year Marksheet,

8 Bonafied Cert. First MBBS,BPMT,DMLT Application to 3 to 7 day s Sec tion Cl erk Office S uptd.

year Dean, Admission letter

9 Bonafied Cert.II,III/I,III/I MBBS,BPMT,DMLT, Application to

3 to 7 day s Sec tion Cl erk Office S uptd.

Dean, Marksheet

10 MCI Recogniton Cert. MBBS Application to Dean, 3 to 7 day s Sec tion Cl erk Office S uptd.

Marksheet/Passing

11 Attempt Cert. Application to Dean, First to Last 3 to 7 day s Sec tion Cl erk Office S uptd.

year Marksheet, No dues cert.

12 Character Cert.

Application to Dean, Internship 3 to 7 day s Sec tion Cl erk Office S uptd.

Completion/Passing Cert. No dues

13 Internship Posting MBBS Passing, Last year

3 to 7 day s Sec tion Cl erk Office S uptd.

Order Marksheet, No dues

Page 46 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Application to Dean, No dues,

14 Internship Completion Marksheet, Passing, Posting Order,

3 to 7 day s Sec tion Cl erk Office S uptd.

Certificate MMC Registration Cert., Annexure

I,II,III,Log book

Application to Dean,Passing

15 NOC for Internship Cert./Marksheet, Internship Transfer

3 to 7 day s Sec tion Cl erk Office S uptd.

Transfer application from, NOC Parent

College.

Application to Dean, Internship

16 Internship Reveling Transfer Order MUHS, Internship

3 to 7 day s Sec tion Cl erk Office S uptd.

Order Completion Department wise Cert.

Posting Order,MMC Registration

Application to Dean, MUHS

17 Internship Posting

Internship transfer Order, Relieving 3 to 7 day s Sec tion Cl erk Office S uptd.

Order parent college,MMC

Registration

Application for Print Application for Provisional

18 Provisional Registration form, Bonafied Cert.,

3 to 7 day s Sec tion Cl erk Office S uptd.

Registration with Internship doing Cert., Proof of Birth,

MMC,Mumbai. Last year Marksheet,Passing Cert.

Application to Dean, First to Last

19 Transcript Certificate

year Marksheet, Passing Cert., 3 to 7 day s Sec tion Cl erk Office S uptd.

Degree Cert., Internship Cert., Bond

Free Cert.

Exam Section

1) Student exam form

2) Last Year marks sheet

Exam form University 3) Attendance for HOD respective

1

Exam form courses

BPMT/UG/ 4) student signiture

DMLT 5) Dean signiture

6) University Fee

7) No Dues Cert.

Degree Certificate 1) Student Applilcation

2 BPMT/UG/ 2) Bond Release Certificate

DMLT 3) Photo Identification

As per University

Marksheet , Passing Offic e S uptd

Notific ati on and Sec tion Cl erk

Certificate, Merit Cert. 1) Photo ID Academic

3 Circular

(U.G. 2) Hall ticket

DMLT,BPMT)

4 Hall Ticket 1) Photo Identification

2) No dues certificate

Page 47 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service

List of Documents Required Responsible

No

Service Responsible

(In case of

(in Days)

Escalation)

5 University Notification 1)University Notification and Circular

& Cirdcular Forward all Department

1) Student Application

6

Verification and Re- 2) University Application form

totaling Form 3) Latest Exam Marksheet

4) D.D. for MUHS

1) Consult Department for Internal

Internal Assesment

Assessment marks

7 2) Student signature

Mark Submission

3) HOD Signature

4) Dean Signature

1) Invigilator Duties

2) Clerical Stuff Duties

Theory Exam Summer

3) Cl.IV Staff Duties

8 4) Seat Summary

and Winter 5) Supervisor Duties

6) IVS Duties

7) CI Duties

1) Cap Custodian Duty As per University

2) Asst. Cap Custodian Duty

Offic e S uptd

Central Assesment Notific ati on and Sec tion Cl erk

9 3) Asst. Cap Custodian Duty Academic

Programe Circular

4) Clerk Duty

5)Peon Duty

Pratilcal Exam 1) Sealed Envelopes

10 UG, ,BPMT,PG- 2) Convenar letter

DMLT 3) Pratical Exam Bill

1) All Department pratical Bill

Theory Exam, Pratical

3) Pratical Exam Bill

3) Expenditure

Exam , Central

11 4) Convenor Receipt

Assessment Programe

Audit 5) Internal and External

6) Teacher Remuneration form

7) All staff Remuneration form

1) Application form

2) Photocopy of birth certificate

3) Photocopy of birth certificate

Teacher Approval

4) photocopy of PG/UG degree Offic e S uptd

12 5)Teacher Experience certificate 3 to 7 Days Sec tion Cl erk

Proposal Academic

6)Appointment order

7) Joining Order

8) Xerox of approval

9) letter of conventional university

1) Student Application

2) Bond Release Certificate

13 NOC Certificate for 3) DNB Concelling Letter

3 to 7 Days Sec tion Cl erk Offic e S uptd

degree (MUHS Nashik) 4) College Allotement letter Academic

5) NOC Fees

6) 100 Bond Paper Affidavit

Page 48 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

Scholarship Section

1) Application to Dean The O fficial

2) One copy of passport size notific ation

photograph with signature of the rel ated To G ov t.

candidate, pasted on Application of Indi a

form (Hard copy) postmatric

3) Cast certificate Schol ars hip/

Govt. of 4) Cast validity certificate Frees hip will

1) India 5) Non creamy layer certificate rel eas e on

Sec tion Cl erk Office S uptd.

postmatric 6) Income certificate (Original) www.mahaes c hol .

Scholarship 7) Passing marksheet of last year gov.i n

8) Gap certificate ( In case if Gap ) &

9) Hostel residential certificate

www.etri bal.maha

10) Aadhaar card & Aadhaar seeding

slip ras htra.gov .in

11) Nationalised bank passbook

websi te

Attested xerox copy (First page )

1) One copy of passport size

photograph with signature of the

candidate, pasted on Application

form 2) School Leaving certificate

3) Attested certificates of educational

Qualification 4) Verification of

Income details - In case of

employed parents/ Guardian :-

Income certificate from The Offici al

employer/Form no 16 (As per IT. Act

notific ation

1961 )/ copy of Income Tax Returns

rel ated To

filed. In Case self employed parents/

Schol ars hip for

Guardian :- Affidavit mentioning

the Mi nority

Scholarship for the income from all sourses ( i ) Institute

Communites will

2) Minority can insist to candidate to submit Sec tion Cl erk Office S uptd.

rel eas e on

Communites relevant income certificate from

Directorate of

revenue authorities ( ii ) In income

Medic al

certificate/ Affidavit Declaration there

Educ ati on &

Should be clear cut mentioned that

Res erc h Mumbai

candidate belong to Minority

websi te

Community 5) Aadhaar card &

Aadhaar seeding slip 6) Proof of

permanent residence :- Ration card/

Electricity bill/ Telephone bill/

Passport/ Voter id 7) Advance

Receipt of Scholarship payment (

Original ) 8) Student should submit

xerox copy of cancelled cheque A/C ,

Mentioned in Application Form

Page 49 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

1) Percentage of Student on

Secondary Level is 55 % Required

and Higher Secondary Level 65 %

Economical Help Required For eac h y ear

scheme For 2) Bank passbook Attested Xerox

3) student B efore Sec tion Cl erk Office S uptd.

Meritorious copy

Students ( First page ) 31 Augus t

3) Marksheet ( Last year )

4) Fees receipt of fees Which paid in

college by Student

1) Passpot size Photo

2) Higher secondary certificate exam

marksheet ( For Last year )

Central Sector 3) Proof of permanent residence :-

For eac h y ear

Ration card/ Electricity bill/

4) Scholarship student B efore Sec tion Cl erk Office S uptd.

Telephone bill/ Passport/ Voter id

scheme 31 Augus t

4) Bank passbook Attested Xerox

copy

( First page )

The O fficial

Notific ati on

related

to Nati onal

Tal ent S erc h

Scholars hip

appears a c ouple

National Talent As per Notification of

of Months before

5) Serch the start of Sec tion Cl erk Office S uptd.

NCERT New Delhi

Scholarship normal ac ademic

year i n all the

leadi ng

vernac ul ar and

nati onal news

paper pl us

employ ment

bulleti n

1) Application of Girl Student with

Attested for the Dean Acc ordi ng to the

2) Attested certificate for Dean of date mentioned

Savitribai Phule Educational Qualification ( Last in circ ular of

6) Scholarship For Girl exam ) Maharas htra Sec tion Cl erk Office S uptd.

Students 3) Income certificate for last financial university of

year Health Sciences,

[Only Executive magistrate Nashilk

(Tahsildar)]

Page 50 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service List of Documents Required Responsible

No Service Responsible

(In case of

(in Days)

Escalation)

1) Application to Dean Acc ordi ng to the

2) Bank statement

date mentioned

3) Passing marksheet of Last year

Dhanwantari in circ ular of

( Attested copy )

7) Vidhyadhan Maharas htra Sec tion Cl erk Office S uptd.

4) Income certificate for last financial

Scheme university of

year

Health Sciences,

[Only Executive magistrate

Nashilk

(Tahsildar)]

1) Application to Dean Acc ordi ng to the

2) Bank statement Passing

date mentioned

marksheet

in circ ular of

Earn and Learn of Last year ( Attested copy )

8) Maharas htra Sec tion Cl erk Office S uptd.

Scheme 3) Income certificate for last financial

year university of

Health Sciences,

[Only Executive magistrate

Nashilk

(Tahsildar)]

BOND Section

1. Passing Certificate

2. Degree Certificate

1 Undergraduate 3. Registretion Certificate

3 to 7 day Sec tion Cl erk Office S updt.

Completion Certificate 4. Internship Comlition Certificate

5. Aointment Letter

6. Expireance Certificate

1. Passing Certificate

Postgraduate

2. Degree Certificate

2 3. Registretion Certificate 3 to 7 day Sec tion Cl erk Office S updt.

Completion Certificate

5. Aointment Letter

6. Expireance Certificate

3 Bond Recovery Letter

(U.G. ) ------------ --------

4 MCI Inspection All Department Information

5 Missc

LIC Inspection U.G. &

P.G.

Annual Budget

MCI Inspection fess

LIC Inspection fess To collect the all Department

6 MBBS Affiliation fess Information & Send to Maharashtra 3 to 7 day Sec tion Cl erk Office S updt.

P.G. Affiliation fess Univercity of Health Sciences,

DMLT Affiliation fess Nashik.

BPMT Affiliation fess

Fellowship Affiliation

fess

Stationery

6 Flag Day

26-Jan ------ -----

To collect the Praposals from

7 Fellowship

concern Department & Send to --------

Maharashtra Unvercity of Health

Sciences, Nashik.

To collect the Praposals from

8 P.H.D.

concern Department & Send to --------

Maharashtra Unvercity of Health

Sciences, Nashik.

Page 51 of 52

CITIZEN CHARTER…Govt. Medical College, Dhule

Timelines for Supervisor

Officer

Sr.

Providing Officer

Name of the Service

List of Documents Required Responsible

No

Service Responsible

(In case of

(in Days)

Escalation)

PG HOSTEL SECTION

NO-DUES 1) Application to Dean

1) 2) Varify the fess Receipt 3 to 7 day s Sec tion Cl erk Office S uptd.

CERTIFICATE

2) HOSTEL 1) Application to Dean

3 to 7 day s Sec tion Cl erk Office S uptd.

CERTIFICATE 2) Varify from allotment register

CERTIFY 1) Instrument's original company bill

3) INSTRUMENT/CAUSU 2) Give the sections covering letter 3 to 7 day s Sec tion Cl erk Office S uptd.

AL MATERIAL BILL with warden sign

TAKE INSTRUMENT

4) BILL ENTERIES IN 1) After certifiying instrument bill 3 to 7 day s Sec tion Cl erk Office S uptd.

REGISTER

UG HOSTEL

NO-DUES

1) Application to Dean

1) 2) Varify the fess Receipt 3 to 7 day s Sec tion Cl erk Office S uptd.

CERTIFICATE

2) HOSTEL 1) Application to Dean

3 to 7 day s Sec tion Cl erk Office S uptd.

CERTIFICATE 2) Varify from allotment register

CERTIFY 1) Instrument's original company bill

3) INSTRUMENT/CAUSU 2) Give the sections covering letter 3 to 7 day s Sec tion Cl erk Office S uptd.

AL MATERIAL BILL with warden sign

TAKE INSTRUMENT

4) BILL ENTERIES IN 1) After certifiying instrument bill 3 to 7 day s Sec tion Cl erk Office S uptd.

REGISTER

The O fficial

notific ation

rel ated To G ov t.

of Indi a

postmatric

Application to Dean , cast certificate,

Schol ars hip/

Frees hip will

5) VIDHYAVETAN cast valdity , aadhaar card, bank Sec tion Cl erk Office S uptd.

rel eas e on

passbook xerox , undertaking bond

www.mahaes c hol .

gov.i n

&

www.etri bal.maha

ras htra.gov .in

websi te

Page 52 of 52