CITIZEN CHARTER LABOUR AND EMPLOYMENT DEPARTMENT

GOVERNMENT OF ASSAM

CONTEXT:

The Labour Department was constituted as an independent department in the year 1951. Till then it was a part of Judicial

Department. Soon after the constitution as an independent department, The Chief Inspectorate of Factories and Chief inspectorate of Boilers

and the administrative control of the Labour Courts and Industrial Tribunals constituted under the provisions of Industrial Dispute Act, 1947

were also brought under the administrative control of the Labour Department. The Labour Department was renamed as Labour& Employment

Department with effect from 10-07-1981. A Research Cell was also created in the year 1977 to coordinate the functions of all the Directorates

under Labour & Employment Department and to function as a Research Agency in respect of Plan Schemes as well as difference Labour Laws

and their required amendments.

The Government of Assam has constituted an Employment Generation Mission and the mission started its functioning from and

has taken up schemes for providing employment to unemployed youths. The purpose of the mission is to identify areas having potential for

generating employment.

Two autonomous bodies namely the Assam Tea Plantations Provident Fund, Pension fund and the Insurance Fund Organization

with a board of trustees and the Assam Tea Employees Welfare Board which are running under the administrative control of the Labour&

Employment Department.

This Citizen Charter is prepared so that the citizens can avail the services rendered by the department smoothly and in a

transparent manner.

VISION:

To ensure justice, dignity and descent pay to the working class and to create employment opportunities for the unemployed within a

stipulated time frame.

MISSION:

(1) To provide justice, social equality, adequate working conditions and equality of work to different sections of workers.

(2) To prevent child labour and eradicate child labour by the year 2019.

(3) To improve the conditions of the working mass through implementation of the welfare measures enshrined in the legislations.

(4) Mitigation of the level of confrontation between the employers/employees by the way of peaceful and meaningful negotiation.

(5) Redressal of Grievances of the labourers in the field of their work on the basis of law and to punish the violators.

BUSINESS:

(1) For administration of all labour enactments (both Central and State) with the State Rules on number of subjects

related to Welfare of Labourers.

(2) To ensure welfare amenities and various labour legislations to all section of workers in organized/unorganized sectors through

enforcement of various labour laws.

(3) To ensure good relationship between employers and employees by mitigating the level of confrontation through speedy

settlement of dispute and grievances.

(4) To eradicate child labour from the state by detecting and rescuing child labours from all prohibited sectors and to prosecute

such employers.

CLIENTS: (1) The Directorates under this department:

(i) The Labour Commissionerate.

(ii) The Directorate of Employment & Craftsmen Training.

(iii) The Chief Inspectorate of Factories..

(iv) The Chief Inspectorate of Boilers.

(v) The Administrative Medical Officer, ESI scheme.

(2) Citizens.

(3) Non-Governmental Organizations(NGO’s).

(4) Contractors.

(5) Suppliers.

(6) Labour Organizations/ Trade Unions.

(7) Workers from organized and un-organized Secto.

SERVICES

(1) Issuing Administrative Approval.

(2) Issuance of Ceiling .

(3) Issuance of Sanction.

(4) Grant of Leave( Earned Leave, Medical Leave, Child Care Leave etc.).

(5) Medical Reimbursement.

(6) Forwarding of Pension papers/Family Pension papers/Provisional Pension/GPF Final Withdrawal to the Office of the

Accountant General, Assam.

(7) Issuance of Leave Travel Concession(LTC).

(8) No Objection Certificate(NOC) for foreign tour.

(9) No Objection Certificate(NOC) for applying Indian Passport.

(10) Retention of Temporary/Casual employees.

(11) Appointment of Officers.

(12) Financial Up gradation under Assured Career Progression Scheme(ACPS)..

(13) Referral of Industrial disputes to appropriate court of law for adjudication.

SERVICE DELIVERY STANDARDS

SL.NO SERVICE CONDITIONS TIMELINE FEES OFFICER 1 Medical

Reimbursement 1. Admissibility report from Joint Director of Health Services of

respective district.

2. Referral Medical Certificate from referral board(if treatment is done in a referral hospital)

3. Final Bill in original along with countersigned with seal of concerned doctor/authority.

4. Bill Voucher in original with countersigned by concerned doctors/authority.

5. Discharge Certificate. 6. Photocopy of GPF/PPO/NPS certificate. 7. Essentiality Certificate. 8. Budget Allocation. 9. Photocopy of Bank Passbook.

30 days NIL Smt. S. (Baruah ) Bora, Joint Secretary

2 NOC for Foreign Tour

1. Recommendation from concerned Directorate/Commissionerate/Inspectorate.

2. NOC format. 3. Assets and Property Details. 4. Delegation of duty during leave. 5. Invitation letter(in case of attending a letter). 6. Abstract copy of the presentation(if presenting any paper in a

conference). 7. Approval of Hon’ble Chief Minister.

20 days NIL Smt. H. Teronpi, ACS., Addl. Secretary

3. NOC for applying Indian Passport

1. Assets and Property details 2. Bio-data including father’s name, present & permanent address,

initial date of entry into government service. 3. 3(three) passport size photographs. 4. Photocopy of Identity Card 5. Photocopy of Pan Card.

20 days NIL Smt. H. Teronpi, ACS., Addl. Secretary

4. Issuance of LTC 1. Application through Controlling Officer and should be submitted at least 15 days prior to proposed date of journey.

2. Purpose and mode of Travel along with proposed place of visit. 3. Particulars of depending family members along with age

accompanying the applicant. 4. Certification of non-avail of LTC previously.

7 days NIL Shri O. A. Badshah, ACS., Deputy Secretary

5. Issuance of Administrative Approval

1. Budget Provision 2. Priority List of Schemes. 3. Plan and Estimate. 4. Availability of Land for Works

30 days NIL Smt. K. Mahanta, ACS., Joint Secy.

6. Issuance of financial sanction

1. Budget Provisions. 2. Priority List of Schemes. 3. Plan and Estimate. 4. Technical Sanction 5. Physical progress with photographic evidence.

30 days NIL Smt. S. (Baruah) Bora, Joint Secretary

7. Issuance of Ceiling 1. Ceiling Demand Proposal from concerned DDO. 2. Ceiling Demand Form no. C signed by controlling officer. 3. Copy of Administrative approval, Financial Sanction, Bill Voucher

Challan etc. 4. Utilization Certificate of previous year. 5. Completion Certificate (in respect of works). 6. Photographs (in respect of works). 7. Checklists prescribed by Finance Department.

30 days NIL Smt. S. (Baruah) Bora, Joint Secretary

8. Appointment 1. Ascertain of vacancy position. 2. Administrative Approval. 3. Concurrence of Finance (SIU) Department. 4. Advertisement. 5. Selection Process. 6. Appointment Procedure. 7. Recommendations of APSC in respect of Gazetted employees.

10 days after selection committee meeting

Smt. H. Teronpi, ACS., Addl. Secretary

9. Retention 1. Proposal from concerned Directorate/Commissionerate/Inspectorate.

2. Post Creation letter. 3. Last Retention Letter. 4. Incumbency List from prescribed form. 5. Concurrence of Finance (EC-III) Department.. 6. Budget Provision.

30 days NIL Smt. S. (Baruah) Bora, Joint Secretary

10. Forwarding of Pension Papers to the Accountant General, Assam

1. Form No.19 2. Form No. 1(duly attested by HOD). 3. Form No. 1-A (details of family members duly attested by HOD). 4. Form No. 2(duly attested by HOD). 5. Service Book. 6. No Demand Certificate from the Estate Officer. 7. 3(Three) Copies of joint photographs of the retired Govt. employee

and his wife duly attested. 8. 2(Two) copies of Specimen Signature. 9. Last Pay Certificate incorporating the GPF number.

21 days NIL Smt. K. Mahanta, ACS., Joint Secy.

11. Forwarding of Family Pension Papers to the Accountant General, Assam

1. Form No.3 (duly signed by the spouse of the deceased Govt. Servant or by the legal guardian duly attested by Gazetted officer.

2. Form No.10 3. Form No.20(details of service for assessing pension & DCRG duly

signed by the HOD). 4. Form No.21 5. Last Pay Certificate incorporating GPF number. 6. Nomination of Gratuity (Form No.12 or 13, 14 or 15 as the case may

be duly signed by the govt. servant before his death duly signed by HOD.

7. Duly attested Photographs, Descriptive Roll, Specimen Signature (3 copies each) of the Family Pensioner should be enclosed.

8. Death Certificate. 9. Legal Heir Certificate

21 days NIL Smt. K. Mahanta, ACS., Joint Secy.

12. Group Insurance Scheme(GIS)

1. Application forwarded by the concerned Directorate/Commissionerate/Inspectorate in respect of the Govt. Servant.

2. Form No.III 3. Monthly Statements duly attested by Gazetted officer

20 days NIL Smt. K. Mahanta, ACS., Joint Secy.

13. Forwarding of Application for final withdrawal of GPF to the Accountant General, Assam

1. Form B. 2. Original GPF subscription statement. 3. Specimen Signature. 4. 3(Three) copies of Photograph. 5. Non-Drawal Certificate of GPF Advance of the last 12 months till

the date of retirement/death of the Govt. Servant.

20 days NIL Smt. K. Mahanta, ACS., Joint Secy.

14. Leave Encashment 1. Application forwarded by the concerned Directorate/Commissionerate/Inspectorate in respect of the Govt. Servant.

2. Leave Admissibility Report(LAR) from AG

30 days Smt. K. Mahanta, ACS., Joint Secy.

15. Assured Career Progression Scheme(ACPS) for Financial up gradation.

1. Application forwarded by the concerned Directorate/Commissionerate/Inspectorate in respect of the Govt. Servant.

2. Statement showing date of joining into Govt. Service and other details.

3. Guidelines of the Finance Department Notification. 4. Recommendations of the ACPS committee.

30 days Shri O. A. Badshah, ACS., Deputy Secretary

16. Referral of industrial disputes to Labour Courts/Industrial Tribunals for adjudication.

1. Failure Report under section 12(4) of the Industrial Dispute Act,1947 2. Views of the Labour Commissioner regarding merit of the dispute to

be referred for adjudication.

30 days Smt. Dipa Das, ACS., Joint Secy.

17. Notification and Forwarding of Award to parties concerned

1. Award passed by concerned Labour Court/Industrial Tribunal

15 days Smt. Dipa Das, ACS., Joint Secy.

18 Right To Information

1. Application under RTI Act,2005 2. IPO

30 days Rs.10/- Shri O. A. Badshah, ACS., Deputy Secretary

19. Uploading of Acts/Rules/OM/Circulars

Shri O. A. Badshah, ACS., Deputy Secretary

20. Uploading of Website

Weekly Shri O. A. Badshah, ACS., Deputy Secretary

Name, Designation & Contact No. of 1st appellate Authorities, State Public Information Officer, APIO,

Labour& Employment Department.

Sl. No.

Name Designation Office Mobile Email. Fax

1. Shri NitinKhade, IAS Secretary-cum-first appellate authority

94353 01653, nitinkhade@nic.in

2. Smti. H. Teronpi, ACS SPIO & Addl. Secy. to Govt. of Assam

94350 67154 honmilllee2015@gmail.com.

3. Shri Omar Ali Badshah, ACS

APIO & Deputy Secy. to the Govt. of Assam

94350 62558 omar.badshah@gmail.com.

Grievance Redressal:

Grievances may be submitted online at labourandemploymentdept@gmail.com. Grievances on plain paper may be submitted to

Shri Omar Ali Badshah, Deputy Secretary, Labour& Employment Department, Block-D, Third Floor, Assam Secretariat, Dispur,

Guwahati-781006. His contact no is 9435062558.

If not satisfied then complaints may be submitted to Shri S. Mewara, Addl. Chief Secretary, Labour & Employment Department,

CM Block, Third Floor, Assam Secretariat, Dispur, Guwahati-781006. His contact no is 0361-2237491 and his e-mail is –

acsfish@gmail.com

RIGHTS AND GUARANTEES OF CLIENTS / STAKEHOLDERS

Any Client/ Stakeholder shall have the right to a service or business which has been specified in the Citizens Charter provided the particular client or stakeholder fulfills other conditions that may require for the service or transaction of business.

EXPECTATIONS FROM CLIENTS/ COMPLAINANTS:

Submission of full particulars while submitting any proposal for any service or transaction of business.

Timely submission of views / concurrence from clients without which the department is handicapped to provide the service and

complete the transaction of business.

Submission of complete precise and factual grievances.

Provide identification preferably by giving their telephone no. /email ID for follow up.

Avoid anonymous grievances.

OBLIGATION TO INFORM CITIZENS / STAKEHOLDERS During the course of transaction of any business or providing any service to any citizen, the department shall inform the concerned

CITIZENS / STAKEHOLDERS in case need of any additional information for completion of the transaction of business. The department

shall keep an eye on the monitoring and reporting of the various transactions so that timeline set can be strictly adhered to and in case

of non-adherence , the department shall take appropriate and corrective measures to strictly follow the standards set by itself.

Timeline for response:

Acknowledgement - within 2 working days

Redress of grievance – One month from the date of receipt of Grievance / receipt of clarification, if any.

Organizational Setup:

Additional Chief Secretary

Secretary

Additional Secretary

Joint Secretary

Deputy Secretary

JointSecretary JointSecretary

UnderSecretary

Superintendent(2)

Research Officer

Assistant Research Officer(3)

Labour InvestigationOfficer(1)

ResearchAssistant(2)

LabourInvestigator(3)

Sr. AdministrativeAsstt(5)

Jr.AdministrativeAsstt(6)

(5)

Minister Labour& Employment

List of Rules, regulations, instructions, manuals and records for discharging functions:

The following rules, regulation, manual and instructions are used by the department in discharging its functions:

1. Assam Rules of Executive Business, 1968 (amended upto 31st March,2006) 2. Manual of Office Procedure, Secretariat, 1981 3. Assam Fundamental Rules and Subsidiary Rules 4. Assam Financial Rules 5. Financial Responsibility and Budget Management Act, 2005 6. Delegation of Financial Power Rules, 1999 7. Assam Contingency Manual 8. Assam Services (Discipline and Appeal) Rules, 1964 9. Hand Book of General Circular, 1995 Volumes - I & II 10. Assam (Civil Services) Conduct Rule, 1965 11. Protocol Manual, 1991 12. Assam S.C & S.T (Reservation of vacancies and post) Act & Rules 1978 13. Assam Preferential Stores Purchase Act, 1989 14. Right to Information Act, 2005 and Rules framed there under 15. Assam Right to Public Services Act 2012 and Rules framed there under 16. The Rules of procedure and conduct of business of Assam Legislative Assembly.

REVIEW:

This citizen charter will be reviewed annually. Any suggestions in this regard may be sent to Smt. Kavyashree Mahanta, Joint Secretary,

Labour& Employment Department, Block-D, Third Floor, Assam Secretariat, Dispur, Guwahati-781006.