Citizen Charter Delhi Commission for Women

8/18/2019 Citizen Charter Delhi Commission for Women

1/7

DELHI COMMISSION FOR WOMEN

2nd Floor, 'C' Block,

Vikas Bhawan, I! Es"a"#,

N#w D#lhi $ %%& &&2

!hon# No 2()%(, 2()&**

+sdcwd#lhinicin

-.o/" "h# Co++ission0

D#lhi Co++ission 1or Wo+#n was cons"i"/"#d in %* .3 "h# D#lhi Co++ission 1or

Wo+#n -c", %* and i" s"ar"#d 1/nc"ionin4 in "h# 3#ar %5 6h# Co++ission's

+anda"# incl/d#s in7#s"i4a"ion and #8a+ina"ion o1 all +a""#rs r#la"in4 "o "h#

sa1#4/ards 9ro7id#d "o wo+#n /nd#r "h# Cons"i"/"ion and o"h#r laws 6h#

Co++ission is also #n:oin#d "o +ak# r#co++#nda"ions 1or #11#c"i7# i+9l#+#n"a"ion

o1 sa1#4/ards, which ar# n#c#ssar3 1or i+9ro7in4 "h# condi"ions o1 wo+#n in "h#ca9i"al 6h# Co++ission also "ak#s /9 cas#s o1 7iola"ion o1 9ro7isions 1or wo+#n as

con1#rr#d in "h# Cons"i"/"ion and look in"o co+9lain"s and "ak#s s/o$+o"o no"ic# o1

+a""#rs r#la"in4 "o0

D#9ri7a"ion o1 wo+#n's ri4h"s

Non$i+9l#+#n"a"ion o1 laws

Non$co+9lianc# o1 9olic3 d#cisions, #ns/rin4 w#l1ar# and 9ro7idin4 r#li#1 "o wo+#n

6h# Co++ission also calls 1or in7#s"i4a"ion in"o s9#ci1ic 9ro.l#+s or si"/a"ions

arisin4 o/" o1 a"roci"i#s a4ains" wo+#n and id#n"i1i#s "h# cons"rain"s so as "o

r#co++#nd s"ra"#4i#s 1or r#+o7al 6h# Co++ission is #89#c"#d "o 9ar"ici9a"# and

ad7is# on "h# 9lannin4 9roc#ss o1 socio$#cono+ic d#7#lo9+#n" o1 wo+#n and

#7al/a"#s "h# 9ro4r#ss o1 "h# d#7#lo9+#n" o1 wo+#n in "h# Ca9i"al In addi"ion "o "his,

"h# Co++ission in7ol7#s i"s#l1 in 7isi"in4 :ails, r#+and ho+#s and o"h#r wo+#n's

ins"i"/"ions and 9lac#s o1 c/s"od3 wh#r# wo+#n ar# k#9" wi"h a 7i#w "o ass#ss and

#7al/a"# condi"ions in which wo+#n ar# k#9" and "h#r#a1"#r s#nd r#co++#nda"ions "o

4o7#rn+#n" 6h# Co++ission 9ro7id#s l#4al aid "o wo+#n in dis"r#ss and 9r#s#n"s

r#9or"s "o "h# 4o7#rn+#n" on +a""#rs 9#r"ainin4 "o wo+#n

I"s Manda"#0

-s 9#r "h# -c", "h# Co++ission shall 9#r1or+ all or an3 o1 "h# 1ollowin4 1/nc"ions,

na+#l30

in7#s"i4a"# and #8a+in# all +a""#rs r#la"in4 "o "h# sa1#4/ards 9ro7id#d 1or wo+#n

/nd#r "h# cons"i"/"ion and o"h#r laws;

9r#s#n" "o "h#


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l#4isla"i7# +#as/r#s "o +##" an3 lac/na#, inad#=/aci#s or shor"co+in4s in s/ch

l#4isla"ions;

"ak# /9 "h# cas#s o1 7iola"ion o1 "h# 9ro7ision o1 "h# Cons"i"/"ion and o1 o"h#r$laws

r#la"in4 "o wo+#n wi"h a99ro9ria"# a/"hori"i#s;

look in"o co+9lain"s and "ak# s/o$+o"o no"ic# o1 +a""#rs r#la"in4 "o0% d#9ri7a"ion o1 wo+#n's ri4h"s;

2non$i+9l#+#n"a"ion o1 laws #nac"#d "o 9ro7id# 9ro"#c"ion "o wo+#n and also

achi#7# "h# o.:#c"i7# o1 #=/ali"3 and d#7#lo9+#n";

non$co+9lianc# o1 9olic3 d#cisions, 4/id#lin#s or ins"r/c"ions ai+#d a"

+i"i4a"in4 handshi9s and #ns/rin4 w#l1ar# and 9ro7idin4 r#li#d "o wo+#n, and

"ak# /9 "h# iss/#s arisin4 o/" o1 s/ch +a""#rs wi"h a99ro9ria"# a/"hori"i#s

a>

call 1or s9#cial s"/di#s or in7#s"i4a"ions in"o s9#ci1ic 9ro.l#+s or si"/a"ions

arisin4 o/" o1 discri+ina"ion and a"roci"i#s a4ains" wo+#n and id#n"i13 "h#

cons"rain"s so as "o r#co++#nd s"ra"#4i#s 1or "h#ir r#+o7al;

.>

/nd#r"ak# 9ro+o"ional and #d/ca"ional r#s#arch so as "o s/44#s" wa3s o1

#ns/rin4 d/# r#9r#s#n"a"ion o1 wo+#n in all s9h#r#s and id#n"i13 1ac"ors

r#s9onsi.l# 1or i+9#din4 "h#ir ad7anc#+#n", s/ch as, lack o1 acc#ss "o ho/sin4

and .asic s#r7ic#s, inad#=/a"# s/99or" s#r7ic#s and "#chnolo4i#s 1or r#d/cin4

dr/d4#r3 and occ/9a"ional h#al"h ha?ards and 1or incr#asin4 "h#ir

9rod/c"i7i"3;

c> 9ar"ici9a"# and ad7is# on "h# 9lannin4 9roc#ss o1 socio$#cono+ic d#7#lo9+#n"

o1 wo+#n;

d> #7al/a"# "h# 9ro4r#ss o1 "h# d#7#lo9+#n" o1 wo+#n in "h# Ca9i"al;

#>ins9#c" or ca/s# "o .# ins9#c"#d a :ail, r#+and ho+#, wo+#n's ins"i"/"ion oro"h#r 9lac# o1 c/s"od3 wh#r# wo+#n ar# k#9" as 9rison#rs or o"h#rwis#, and

"ak# /9 wi"h "h# conc#rn#d a/"hori"i#s 1or r#+#dial ac"ion i1 1o/nd n#c#ssar3;

1> 1/nd li"i4a"ion in7ol7in4 iss/#s a11#c"in4 a lar4# .od3 o1 wo+#n;

4>"ak# 9#riodical r#9or"s "o "h# an3 o"h#r +a""#r which +a3 .# r#1#rr#d "o i" .3 "h#


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an3 o"h#r +a""#r which +a3 .# 9r#scri.#d

!ro:#c"s @ !ro4ra++#s

Sah3o4ini 0 "h# 9r#$li"i4a"ion co/ns#lin4 /ni"

6h# Co++ission is r/nnin4 a 1a+il3 co/ns#lin4 /ni" call#d 'Sah3o4ini' 6his is a

con"in/in4 1ac#" o1 s#r7ic#s "o wo+#n 4i7#n .3 "h# Co++ission - 9an#l o1 +#+.#rs

and l#4al ad7is#rs hold Sah3o4ini s#ssio&ns wh#r# co/ns#lin4 is don# 1or dis9/"in4

9ar"i#s Man3 h#arin4s ar# cond/c"#d .#1or# "h# Co++ission r#ach#s a 1inal

concl/sion or sol/"ion 1or "h# a11#c"#d wo+#n i" #8#rcis#s "h# 9ow#rs o1 a ci7il co/r"

"o #ns/r# co+9lianc# o1 i"s s/++ons 1or wi"n#ss#s and 1or #7id#nc# O1"#n dis9/"#s

ar# s#""l#d and 1a+ili#s ar# r#concil#d Follow /9 is also don# 9#riodicall3 1or "h#

cas#s handl#d .3 "h# Co++ission 6hro/4h Sah3o4ini, "h# Co++ission has cr#a"#d a

1ri#ndl3 s9ac# wh#r# s#nsi"i7# 1a+il3 iss/#s can .# disc/ss#d, co/ns#lin4 "ak#n and

r#concilia"ion a""#+9"#d a" "h# 9r#$ li"i4a"ion s"a4#

Cas#s a""#nd#d "o 9#r"ain "o "h# 1ollowin4 ar#as0

Ma"ri+onial dis9/"#;

Dowr3 r#la"#d iss/#sAdowr3 d#a"h, s/icid#;

Main"#nanc#;

!ro9#r"3 r#la"#d;

Harass+#n" R#la"#d "o !olic#;

Non Co$o9ra"ion 1ro+ !olic#;

Missin4 idna99in4

Harass+#n" .3 n#i4h.o/rs;

E8"ra$+ari"al r#la"ionshi9s;

-.d/c"ion

H#l9lin# 0

-no"h#r ini"ia"i7# o1 "h# Co++ission "o +i"i4a"# "h# s/11#rin4s o1 wo+#n 1ro+ 1a+il3

ra+.lin4s was "h# s#""in4 /9 o1 H#l9lin# in March 2&&& I" 9ro7id#s co/ns#lin4 h#l9

"hro/4h "#l#9hon# .3 co/ns#lors 6his has 9ro7#d "o .# a "i+#l3 and a99ro9ria"#in"#r7#n"ion So+# cas#s ar# s#""l#d on "h# "#l#9hon# i"s#l1 ./" o"h#r "ha" n##d "o .#

work#d /9on ar# call#d "o "h# Co++ission "o "h# co/ns#lin4 /ni"s L#4al ad7ic# is

also 9ro7id#d on lin# and in cas# o1 #+#r4#nc3, a 1i#ld "#a+ is r/sh#d "o handl# "h#

si"/a"ion 6h# H#l9lin# 9ro7id#s co/ns#lin4 "o a.o/" 2 call#rs o1 aro/nd *$& calls a

da3

6h# iss/#s d#al" wi"hin "h# H#l9lin# 9#r"ain#d "o0$

Ma"ri+onial discord;

Fa+il3 ad:/s"+#n" 9ro.l#+s;!h3sical and +#n"al harass+#n" .3 h/s.and and in laws;


4/7

Harass+#n" .3 n#i4h.o/rs or o"h#rs;

Child c/s"od3;

Main"#nanc#, di7orc# and d#s#r"ion;

Ra9#;

Dowr3 d#a"hs;

!h3sical a./s#;

E+o"ional dis"r#ss;

L#4al ad7ic# and i+9lica"ion;

O"h#r +isc#llan#o/s 9ro.l#+s o1 wo+#n

H#l9lin# Nos 2(%)%, 2(&(, 2()&**

Crisis In"#r7#n"ion C#n"#rs CICs>0

Wi"h a 7i#w "o 9ro1#ssionall3 handl# "h# in7#s"i4a"ion o1 ra9# cas#s o1 +inor 7ic"i+s

and "o r#ha.ili"a"# "h# n##d3 on#s a+on4s" "h#+, Ra9# Crisis In"#r7#n"ion C#n"#rs

Sahara> ha7# .##n s#" /9 in "h# 9olic# dis"ric" o1 D#lhi 6h# D#lhi Co++ission 1or

Wo+#n, D#lhi !olic# and "h# associa"#d 7ol/n"ar3 or4ani?a"ion work in an in"#4ra"#d

9ar"n#rshi9 "o r/n "h#s# c#n"#rs and "o achi#7# "h# o.:#c"i7#s 1or which "h#3 ar# s#"

/9

6h# o.:#c"i7#s o1 Sahara ar#0

6o 9ro7id# s/99or" s"r/c"/r# "o "h# Crisis In"#r7#n"ion C#ll CIC> o1 "h# !olic#D#9ar"+#n"

6o #ns/r# "rans9ar#nc3 in "h# 9ro1#ssional in7#s"i4a"ion, r#4is"ra"ion o1 FIR and

+#dical #8a+ina"ion

6o r#d/c# "ra/+a and 9ro7id# co/ns#llin4 h#l9 "o "h# 7ic"i+, 1a+il3 and "h#

i++#dia"# a""ach#d co++/ni"3

M#dical h#l9 wh#r# r#=/ir#d, 9ar"ic/larl3 1or "r#a"+#n" o1 7ic"i+

6o 9ro7id# 1inancial assis"anc# "o 7ic"i+ and 1a+il3 1or "h# d/ra"ion o1

in7#s"i4a"ion

6o h#l9 in "h# r#ha.ili"a"ion o1 "h# 7ic"i+

CIC ha7# .##n s#" /9 in %% Dis"ric"s in D#lhi0$

Nor"h$Eas" D#lhi

Eas" D#lhi

C#n"ral D#lhi

Nor"h D#lhi

Nor"h$W#s" D#lhi

O/"#r D#lhiSo/"h D#lhi


5/7

So/"h$W#s" D#lhi

W#s" D#lhi

So/"h Eas"

N#w D#lhi

6h# D#lhi Co++ission 1or Wo+#n r#7i#ws "h# cas#s i1 and wh#n r#=/ir#d "o 4/id#

"h# 1/nc"ionin4 o1 CIC a" 9#riodic in"#r7als - co93 o1 FIR in #ach cas# is s#n" "o "h#

Chi#1 Coordina"or and C-W C#ll .3 "h# SHO o1 "h# sa+# dis"ric" 1or "h# 1ollow /9

"h# Chi#1 Coordina"or "i#s /9 wi"h "h# Co++ission 1or 9ro7idin4 o"h#r n##ds, -s w#ll

as =/ar"#rl3 +##"in4 ar# h#ld .3 Co++ission "o r#7i#w "h# 1/nc"ionin4 o1 "h# CICs

H#l9s in 9ro7idin4 1inancial assis"anc# "o "h# n##d3 7ic"i+s "hro/4h 6r/s"s and

Chari"a.l# Or4ani?a"ions

M/l"i$9/r9os# Coo9#ra"i7# Soci#"i#s o1 S#l1 H#l9


6/7

Ra9# Crisis C#ll0

D#lhi, "h# na"ions ca9i"al ci"3, is "oda3 wi"n#ssin4 incr#asin4 incid#n"s o1 cri+#

a4ains" wo+#n Ei"h#r in "h# s"r##"s or wi"hin ho+#s, wo+#n in D#lhi ha7# "o co9#

wi"h cri+#s o1 7ario/s kinds 6h#s# incl/d# s#8/al assa/l"s lik# ra9#, +ol#s"a"ion and#7# "#asin4 as w#ll as o"h#r 1or+s o1 7iol#nc# lik# do+#s"ic 7iol#nc#, dowr3 r#la"#d

7iol#nc#, #"c S"a"is"ics show "ha" "h# hi4h#s" n/+.#r o1 ra9# cas#s ar# r#cord#d in

D#lhi In 1ac", s#8/al harass+#n" on "h# roads in D#lhi has r#ach#d an all "i+# hi4h

Sa1#"3 1or wo+#n in ci"i#s do#s no" 1low dir#c"l3 1ro+ ins"i"/"ional or in1ras"r/c"/ral

1ac"ors ./" has "o .# s"ra"#4icall3 9ro7id#d

6h# s#r7ic#s incl/d#0

"h# a7aila.ili"3 o1 ad7oca"#s and coordina"ors "o "h# 7ic"i+sA1a+ili#s ro/nd "h#

clock

1r## l#4al s#r7ic#s "o "h# ra9# 7ic"i+sA"h#ir 1a+ili#s 1ro+ "h# "i+# "h# co+9lain" is

lod4#d in "h# 9olic# s"a"ion

h#l9 will .# a7aila.l# "o "h# 7ic"i+s "o lod4# "h# co+9lain" a" "h# 9olic# s"a"ion,

r#cordin4 "h# s"a"#+#n"

"o assis" "h# 9olic# in #ns/rin4 "ha" r#l#7an" 9ro7isions o1 "h# law ar# a99li#d in

#ach cas#,

"o #ns/r# s#nsi"i7# handlin4 o1 "h# cas# .3 "h# 9olic#,

"o o99os# .ail a99lica"ions +ad# .3 "h# acc/s#d and assis" "h# 9ros#c/"or in "h#

cas#

"o r#9r#s#n" "h# 7ic"i+s in"#r#s" in "h# #n"ir# "rial and i1 r#=/ir#d a" a99#lla"# s"a4#

also

Onlin# R#4is"ra"ion o1 co+9lain"s0

On lin# r#4is"ra"ion o1 co+9lain"s is also now 9ossi.l# .3 7isi"in4 "h# Co++issions

w#.si"# h""90AAwwwd#lhi4o7inA 6h# co+9lainan" co/ld also 7i#w "h# s"a"/s o1 "h#ir

co+9lain"s onlin#

Ri4h" "o In1or+a"ion -c" 2&&-ssis"an" !/.lic In1or+a"ion O11ic#r0 -ssis"an" S#cr#"ar3

!/.lic In1or+a"ion O11ic#r0 D#9/"3 S#cr#"ar3

Firs" -99#lla"# -/"hori"30 M#+.#r S#cr#"ar3

6#l#9hon# Dir#c"or3

S

No

Na+#s !hon# No

% S+" Barkha Sin4h, Chair9#rson &%%$2(%&

2 Ms -rchna -rora, M#+.#r S#cr#"ar3 &%%$2()5 Mrs R/9ind#r a/r, M#+.#r &%%$2()&**A)%(

http://www.dcw.delhigovt.nic.in/http://www.dcw.delhigovt.nic.in/


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* Mrs iranwa"i "ank, M#+.#r &%%$2()&**A)%(

Mrs S/dha 6okas, M#+.#r &%%$2()&**A)%(

5 Mrs G/hi han, M#+.#r &%%$2()&**A)%(

( Mrs Sa.ina -7as"h3, D#9/"3 S#cr#"ar3 &%%$2(()

) Sh

Citizen Charter Delhi Commission for Women

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