Cisco WebEx Conferencing - Cisco - Global Home Page · Global SaaS Web Conferencing InterCall 4%...
Transcript of Cisco WebEx Conferencing - Cisco - Global Home Page · Global SaaS Web Conferencing InterCall 4%...
Cisco WebEx Conferencing – nowości, zmiany i szanse biznesowe
Slawek Baranowski ([email protected]) WebEx Sales Manager CEE
September 2014
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Co to jest CMR
Cisco Marketplace Router
Carriage of Goods by Road
Country Music Radio
Collaboration Meeting Room
Cisco Manufacturing Report
Corporate Mobile Recycling
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Proven, Industry Leading Solutions
§ Setting the pace in the industry
§ Number-one market share
‒ Cisco® WebEx Web Conferencing
‒ Cisco TelePresence and Video Infrastrucure®
§ Established customer base
§ Proven, 18 plus years of experience
§ Third-party industry leading endorsement
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51% Market Share
Cisco WebEx® Leads the Market
Cisco WebEx 51%
WebEx Market Share Leader for Global SaaS Web Conferencing
InterCall 4%
Adobe 5%
Others 7%
Citrix Online 22%
Microsoft 11%
Source: Synergy Research 2014
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Best in Class Conferencing
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner Marketscope for TelePresence and Group Video Systems, Robert F. Mason, Tom Eagle, 6/24/14
MarketScope for Group Video System
Gartner Magic Quadrant for Web Conferencing, David Mario Smith, Whit Andrews, 12/0/12
Web Conferencing
§ Number-One Market Share Web Conferencing
§ Number-One Market Share Cisco TelePresence®
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Cisco WebEx Conferencing Portfolio
Video Conferencing
Audio Conferencing
Cisco WebEx® Cloud Enterprise Network
Meetings Training Events Support
ß From the pocket to the boardroom à
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Cisco WebEx Meeting Center
Cisco WebEx Enterprise Edition Cisco WebEx Messenger
The Cisco WebEx Meeting Center provides industry-leading web conferencing with audio, web, and high-definition video, along with document, application, and desktop sharing
Cisco WebEx Messenger enables a full unified communications experience including presence, IM, audio, video, desktop sharing, and conferencing; learn more at http://www.cisco.com/go/jabber
Cisco WebEx Enterprise Edition delivers a rich collaboration experience for specific lines of business, including team meetings, events, corporate training, and customer support
Meeting Center
Support Center
Event Center
Training Center
Products on Cisco Price List
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CMR Hybrid WebEx Audio AIM Federation Cloud Storage
§ Combines Video, unified communications and web-conferencing
§ Two way video & audio with TelePresence Server (TS) or TelePresence MCU for conferencing
§ A2Q process required
§ Allows the Cisco WebEx Messenger to with the AOL Instant Messaging Service
§ Fully integrated into the WebEx meeting experience
§ Equivalent Minutes (Domestic/International Toll, Toll-Free, Call-back)
§ 5000 minute bundles § Overages Contract
§ Use to store upload files § Network-based meeting
recordings § Committed or Overage
Add-On Services
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Cisco WebEx Conferencing Feature Highlights
§ Integrated experiences with audio, content sharing and high-definition video
§ Video optimized meetings with Collaboration Meeting Rooms Cloud
§ Document, application & desktop sharing
§ Flexible audio options § Ad-hoc and scheduled
meetings, schedule with Outlook or Lotus Notes
§ Meeting recordings and playback
§ Support on all leading mobile and device platforms
§ Interoperable with Cisco® Collaboration products
§ Delivered securely over the Cisco WebEx® Cloud and on premises
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Nowości w WebEx
User Experience
• Modern User Interface
• Join Time • HTML
invitations • Page refresh • Event Center
Refresh
Technology
• Mobile devices/OS support
• New codec OPUS – wideband audio
• Audio Prompts • Join Meetings
on Chrome
Offer
• Toll Named User
• CMR Cloud & Personal Meeting Rooms
• Productivity Tools on Windows and Mac
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Page Refresh, Accessibility & HTML Emails
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§ Improved Video View
§ Better layout for thumbnails in Participant List
§ Liquid layout to change proportion of content view & video § New 50/50 view on
dragging the cursor
§ Attendee can view Desktop/Application within a tab § Minimize transitions for
attendee while providing easy access to video & meeting controls
§ Content Share & Video size is adjustable by a simple drag
Modern, Simplified Meeting Experience Meeting and Event Center (Windows)
*Not Committed
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§ Host role automatically transfers to another participant if Hosts leaves meeting without ending it
§ Allows meetings to continue when host forgets to manually assign a host before they leave the meeting
Host can leave meeting without ending it Meeting Center
*Not Committed
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Comparison: Old vs. New (Login) Login Page (Current)
Login Page (NEW!)
Updated Header/Top Nav
Leveraging the Cisco “Futurama” style guide
Cleaner/more modern look & feel
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“Welcome” page renamed to “Home”
Join-by-Number now supports PMR (username)
Optimized: No clutter/unnecessary functionality
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Introducing HTML Emails for Meeting Center! Example HTML Meeting Invite
Example HTML Invite Through Productivity Tools
• Optimized content, clean look & feel • Gives customers even more opportunity for customization
• Customers can manage both HTML and Plain Text
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Event Center Refresh
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§ New modern skin & clean layout
§ New icons, fonts & colors
§ Consolidated controls in Quick Start § Improved icons for panels
§ Q & A update § Answered questions in blue § Unanswered questions in
orange
§ Updated audio broadcast dialogue § New icons, fonts & colors
Modern, Simplified Event Experience Event Center (Windows)
*Not Committed
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Wideband Audio + Audio Prompts
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§ Both VOIP Only as well as Hybrid Meetings support wideband audio
§ Windows, MAC and Linux desktop clients, IOS and Android mobile devices are supported, NBR for VOIP only session
§ Wideband Audio Codec (OPUS) is now default codec for WebEx VOIP attendees
§ Not supported on Wideband Codec • Desktop Solaris, Windows mobile and Blackberry will continue to be narrowband
• If any of above client joins, then whole meeting goes narrowband
• NBR recording and playback for hybrid audio session
Enhanced audio experience with Wideband Audio on WebEx VOIP
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§ Superior meeting experience with wideband audio
§ Wideband audio also refers to HD voice – Wideband audio captures wider frequency range and therefore provides clearer audio connections
§ The OPUS codec has superior Packet Loss Concealment (PLC) and Forward Error Correction (FEC) and is more resilient to packet loss. As a result, it provides better audio quality in less ideal conditions.
§ Better Noise Suppression Algorithm – Much better experience when using audio through a computer even without headset
§ Enhanced jitter buffer for UDP based VOIP traffic
§ Reduced delay and data loss with smaller packet sampling size of 20ms
Why WebEx VOIP is better with WBS29.8
Check the audio codec by clicking “Audio Video
Statistics” link in the meetings page
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Join Meeting on Chrome
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Chrome Join Technology
Key Take Away: When your version of Chrome upgrades to 38 to join a WebEx meeting you need to be on the above version of your train or higher and you need to use the extension
Background: Chrome is going to end support for NPAPI (plugins) by the end of 2014, meaning joining a meeting using this method will no longer work.
Existing New
NPAPI Plugin Chrome Extension
Customer Impact Every user will need to go through the new user experience one time
Chrome Release 37 and below 38 + (Subject to change)
WebEx Releases All, given you use Chrome 37 and below
WBS29.8 WBS28.12EP17 WBS27LDSP32EP34
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What does the WebEx Extension do?
• Detects if WebEx is installed • Launches the WebEx desktop
application • Return user experience the same as
today • New user is slightly different
What is an Extension?
• Extensions are extra features and functionality that you can easily add to Google chrome
How can my users get the extension?
1. WebEx site when joining a meeting
2. Push through Group Policy (PDF instructions are being created)
3. Chrome Extension Store
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Toll Named User – New Audio Option &
Collaboration Meeting Room
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Toll Named Users Offer
Product / Offering • User based audio license for a flat fee (no volume tiers)
• Enables every user on the site to have unlimited access to Global Toll (International) and Toll Call-in (Domestic)
• Add-on to existing WebEx User Offers under telephony (Named User, Active Hosts, Employee Count, CUWL, ELA)
General Availability Date Cisco WebEx GPL – September 8
WebEx
Named Host Ac-ve Host Employee Count (ELA) Ports Minutes
Toll Named Users √ √ √
Licensing Model
• Optional feature for new or existing customers
• Sold in conjunction with a WebEx data service, not a stand alone service
• Offer must be coterminous with existing WebEx data subscription
List Price $16 per user per month/ $192 per year
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Collaboration Meeting Rooms Deployment Options
CMR Cloud
Hosted by Cisco WebEx Available Q4CY14 (Now)
CMR Hybrid
TelePresence on Premises plus Cisco WebEx Available Now
CMR Premise
TelePresence infrastructure @ Customer Datacenter
Available Now
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Collaboration Meeting Room Capacity
• CMR Cloud license allows an additional 25 video screens to join a WebEx Meeting Center meeting
• An immersive system = 3 sceens • Actual Meeting Center participants depends on what
was purchased (see table =>)
3rd Party Standards Based Video Endpoints
Cisco WebEx Cloud
Cisco TelePresence Endpoints
Lync 2010 Lync 2013
WebEx Mobile
WebEx Desktop
Cisco Jabber
Meeting Center Participants Video Participants
PSTN TSP Audio
Up to 1000 participants with 500 using video
Up to 25 video screens
Meeting Center Offers
Maximum Meeting Center Participants
Meeting Center Only
MC with Enterprise Edition
Employee Count 1000 1000
Active User 1000 1000
Named User 25 200
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CMR Cloud Add-on GPL List Price Per User, Per Month
CMR Pricing Key Considerations • Standard GPL discount
rate applies • Pricing follows existing
WebEx volume tiers • Meeting Center plan not
included • Audio Plan not included
through TSP or WebEx (where available)
• New Toll Named User Flat Rate Unlimited Audio plan coming for GA (see later)
Volume Tier Named User
5 – 99 $105
100 – 999 $78
1,000 – 4,999 $50
5,000+ $30
Volume Tier Active User
Employee Count
100 – 999 $45 $30
1,000 – 9,999 $43 $18
10,000 – 24,999 $40 $17
25,000+ $35 $15
CMR Add-on List Price
GPL Price List & Ordering Guide http://www.cisco.com/c/en/us/products/collateral/conferencing/webex-meetings/ordering_guide_c07-687399.pdf
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Sample Use Cases - GPL List Price Per User, Per Month
MC CMR Audio Total
Service Options (sub-SKUs) L-WBX-MC -NU-S2-NY1
L-WBX-CMRNU-S2-NY1
L-WBX-TOLLUSER-NY1
Per user, Per Year $780 $1260 $198 $2238
Greenfield: 5 User Deployment
Ø Named User license– limited deployment of CMR to desktop endpoint owners
Ø Toll Audio SKU – simple audio plan for low volume orders, users call in and pay tolls
• Standard GPL Discounts apply
• Meeting Center (MC) can be optionally be purchased with Enterprise Edition (EE)
• EE and MC have decreasing prices as offer length is extended (1y, 2y, 3yr, 5yr terms available)
• Customer wants to buy 5 desktop endpoints with CMR and does not have WebEx today. Desires simple, low entry cost for 5 users.
• Order - L-WBX-MC-ANU-NEW
5 users price: $11 190
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Sample Use Case 1 - GPL List Price Total value
Greenfield: 5 User Deployment
• What do you get ? 5 WebEx+CMR users, unlimited toll call-in audio for everyone • Total deal value $11190 GPL for 1 year, 5 users. • Bundle with Easylease (0% financing) possible • bundle with Cisco Screen & SX10 to reach $25k GPL: use this for Collaborate Now promo (=
min $25K required) • Use this for POCs
• Good to know: • The more you buy, the cheaper it gets (tiering) • The longer you buy for, the cheaper it gets (1Y => 2Y, 3Y, 5Y) • The bigger the bundle you buy, the better Price/Value you get (just MC < > EE) • Passing 25k threshold qualifies for Collaborate Now. Staying < 250 users adds
another 4% extra => total of 26% additional discount on top of standard partner discount
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CMR Cloud Service Availability
Americas LA: Sept 2014 GA: Oct 2014
EMEA GA: 17 Nov 2014 LA (mytrial):
17 Oct 2014 APAC GA: Jan 2015
LA: Limited Availability GA: General Availability
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CMR Cloud Q4 CY2014
CMR Hybrid Available
CMR Premise Available
Meeting Paradigms Scheduled Meeting One Click Meeting
Personal Meeting Rooms
Scheduled Meeting
Scheduled Meeting Ad-hoc Meeting
Personal Meeting Rooms
Multi-Modal Collaboration/Deployment flexibility
Video Infrastructure – Cloud. Web Conferencing - Cloud]
Audio - WebEx Audio/TSP/CCA
Video -on-Prem + Cloud Web Conferencing - Cloud
Audio -WebEx Audio/TSP/CCA
Video - on-Prem NO Web Conferencing
Audio- on-Prem
Scheduling Productivity Tools for PC and MAC
Webex Portal Scheduling Endpoints – Cant be scheduled
Productivity Tools for PC and MAC TMS – Scheduling
Video endpoints can be scheduled WebEx Portal Scheduling not supported
Via Outlook with Exchange TMS Smart Scheduler or Admin
Meeting Join URI Dialing for Video endpoints
URL join for WebEx PIN Protected [Host]
OBTP from Scheduled endpoints URI Dialing from Video endpoints
URL join for WebEx
URI Dialing (per meeting) PIN Protected [Host + Guest]
In-Meeting Experience Unified Roster on WebEx Client Unified Controls on WebEx Client Host Controls, lock, expel, mute.
Network-based Recording in Cloud
Unified Roster Not Supported Separate Controls on WebEx Client & TS
Network-based Recording in Cloud
Unified Roster on TS and Endpoints Recording on Prem- CXS - CXS/TS
Flexibility/Interop Reach Standards based SIP & H.323 Endpoints
All WebEx Desktop / Mobile clients Lync 2010/2013 (Future, after launch)
Standards based SIP & H.323 Endpoints All WebEx Desktop / Mobile clients
Lync 2010/2013
Standards based SIP & H.323 Endpoints Lync 2010/2013
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Collaborate Now promo
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Collaborate Now Promotion. Eligibility: Four Ways to Qualify
Growth in the Midmarket
Competitive Displacement
Upgrade Existing
Customers: Premises or
Cloud
Video Everywhere
Upgrade Customer to Version 9.x or Later
or to an HCS Solution
Customer Is Currently on One of the Following: § UCM 3.x to 8.x § VCS § BE5000/BE3000 § CME § UC300/500
Choose From Qualifying Competitors
See List of Competitors on Next Slide
Selling BE6000 and <1,000 Users
Minimum $50K List (or $25K List when Cloud Collaboration Meeting
Rooms (CMR) included) From Qualified Products
Includes Endpoints, Infrastructure and CMR Cloud or
Premises
Deals Meet One or More of the Following Criteria
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Collaborate Now Promotion. Eligibility: Four Ways to Qualify
Growth in the Midmarket
Competitive Displacement
Upgrade Existing
Customers: Premises or
Cloud
Video Everywhere
Upgrade Customer to Version 9.x or Later
or to an HCS Solution
Customer Is Currently on One of the Following: § UCM 3.x to 8.x § VCS § BE5000/BE3000 § CME § UC300/500
Choose From Qualifying Competitors
See List of Competitors on Next Slide
Selling BE6000 and <1,000 Users
Minimum $50K List (or $25K List when Cloud
Collaboration Meeting Rooms (CMR) included) From Qualified Products
Includes Endpoints, Infrastructure and CMR Cloud or
Premises
Deals Meet One or More of the Following Criteria
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Cisco Collaborate Now: Discounts
+18% Discount § TP endpoints § Solutions Plus*
Special Offers § Up to +43% discount:
Up-level/migration SKUs and HCS migration licenses
+22%* Discount
§ Phones § UCL and CUWL § Call Control § TP Infrastructure § BE6000/BE7000 § WebEx, including CMR § Contact Center § UC Gateways and Features § Get Current, Stay Current
EMEAR
* Midmarket deals for less than 250 users will receive an additional 4% discount on top of incremental +22%
+6% Discount on Cisco Branded Services 1 Year ESW/UCSS Is Required Prior to SWSS Launch in September 2014
Low Cisco Capital Finance Rates
* Contact Center SPlus vendors are excluded
Thank you.