Cisco Unified Communications Manager Express System Administrator Guide

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Cisco Unified Communications Manager Express System Administrator Guide

January 29, 2015

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Cisco Unified SCCP and SIP SRST System Administrator Guide (All Versions) 2008-2014 Cisco Systems, Inc. All rights reserved.

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MIBs 2-34Technical Assistanc

Obtaining Documentatio

C H A P T E R 3 Before You Begin 3-35

Contents 3-35e 2-34

n, Obtaining Support, and Security Guidelines 2-34C O N T E N T S

Preface i

Audience i-i

Conventions i-i

Obtaining Documentation and Submitting a Service Request i-ii

C H A P T E R 1 Cisco Unified CME Features Roadmap 1-1

C H A P T E R 2 Cisco Unified CME Overview 2-25

Contents 2-25

Information About Cisco Unified CME 2-25Cisco Unified CME Overview 2-26Licenses 2-27

Cisco Unified CME Permanent License 2-28Collaboration Professional Suite License 2-28Restrictions 2-28

PBX or Keyswitch Model 2-29PBX Model 2-29Keyswitch Model 2-29Hybrid Model 2-30

Call Details Records 2-31Cisco Unified CME on the Cisco 3200 Series 2-31

Restrictions for Cisco 3200 Series 2-32

Where to Go Next 2-32

Additional References 2-32Related Documents 2-32Related Websites 2-34iCisco Unified Communications Manager Express System Administrator Guide

ContentsPrerequisites for Configuring Cisco Unified CME 3-35

Restrictions for Configuring Cisco Unified CME 3-36

Information About Planning Your Configuration 3-37System Design 3-37Toll Fraud Prevention 3-38Configuration Methods Summary 3-39

Voice Bundles 3-40Cisco Unified CME GUI 3-41Workflow 3-42

Configuring Cisco Unified CME: Workflow 3-42

How to Install Cisco Voice Services Hardware 3-45Prerequisites 3-45Installing Hardware 3-45

How to Install Cisco IOS Software 3-47Prerequisites 3-47Installing Cisco IOS Software 3-47

What to Do Next 3-48

How to Configure VLANs on a Cisco Switch 3-49Using Network Assistant to Configure a Cisco Catalyst Switch 3-49

Prerequisites 3-49What to Do Next 3-50

Using Cisco IOS Commands to Configure a Cisco Catalyst Switch 3-50Prerequisites 3-50What to Do Next 3-52

Configuring VLANs on an Internal Cisco Ethernet Switching Module 3-53Prerequisites 3-53What to Do Next 3-54

How to Configure Cisco Unified CME 3-54Using Cisco IOS Commands to Create or Modify the Configuration 3-54


Using Cisco Unified CME GUI to Modify or Maintain Configuration 3-55Prerequisites 3-55Restrictions 3-55

Feature Summary 3-56

Additional References 3-59Related Documents 3-59Technical Assistance 3-59iiCisco Unified Communications Manager Express System Administrator Guide

ContentsC H A P T E R 4 Installing and Upgrading Cisco Unified CME Software 4-61

Contents 4-61

Prerequisites for Installing Cisco Unified CME Software 4-61

Information About Cisco Unified CME Software 4-62Basic Files 4-62GUI Files 4-62Phone Firmware Files 4-62XML Template 4-64Music-on-Hold (MOH) File 4-64Script Files 4-64Bundled TSP Archive 4-65File Naming Conventions 4-65

How to Install and Upgrade Cisco Unified CME Software 4-65Installing Cisco Unified CME Software 4-66

What to Do Next 4-67SCCP: Upgrading or Downgrading Phone Firmware Between Versions 4-67


SIP: Upgrading or Downgrading Phone Firmware Between Versions 4-69Prerequisites 4-70Restrictions 4-70Examples 4-72What to Do Next 4-73

SCCP: Converting Phone Firmware to SIP 4-73Prerequisites 4-73Examples 4-76What to Do Next 4-76

SIP: Converting Phone to SCCP 4-76Prerequisites 4-76Removing a SIP Configuration Profile 4-77Generating an SCCP XML Configuration File for Upgrading from SIP to SCCP 4-77Examples 4-79What to Do Next 4-80

SCCP: Verifying the Phone Firmware Version on an IP Phone 4-80Troubleshooting Tips 4-81

Additional References 4-82Related Documents 4-82Technical Assistance 4-82iiiCisco Unified Communications Manager Express System Administrator Guide

ContentsC H A P T E R 5 Defining Network Parameters 5-83

Contents 5-83

Prerequisites for Defining Network Parameters 5-83

Restrictions for Defining Network Parameters 5-84

Information About Defining Network Parameters 5-84DHCP Service 5-85Network Time Protocol for the Cisco Unified CME Router 5-85Olson Timezones 5-85DTMF Relay 5-86SIP Register Support 5-87Out-of-Dialog REFER 5-87

How to Define Network Parameters 5-89Enabling Calls in Your VoIP Network 5-90

Restrictions 5-90Defining DHCP 5-92

Defining a Single DHCP IP Address Pool 5-92Defining a Separate DHCP IP Address Pool for Each DHCP Client 5-94Defining a DHCP Relay 5-96

Enabling Network Time Protocol on the Cisco Unified CME Router 5-98SCCP: Setting the Olson Timezone 5-100

Prerequisites 5-100SIP: Setting the Olson Timezone 5-103

Prerequisites 5-103Configuring DTMF Relay for H.323 Networks in Multisite Installations 5-106

What to Do Next 5-107Configuring SIP Trunk Support 5-107Verifying SIP Trunk Support Configuration 5-109Changing the TFTP Address on a DHCP Server 5-110

Prerequisites 5-110Restrictions 5-110

Enabling OOD-R 5-111Prerequisites 5-111Restrictions 5-111

Verifying OOD-R Configuration 5-113Troubleshooting OOD-R 5-114

Configuration Examples for Network Parameters 5-115NTP Server: Example 5-116DTMF Relay for H.323 Networks: Example 5-116ivCisco Unified Communications Manager Express System Administrator Guide

OOD-R: Example 5-116

ContentsWhere to Go Next 5-116

Additional References 5-117Related Documents 5-117Technical Assistance 5-117

Feature Information for Network Parameters 5-118

C H A P T E R 6 Configuring System-Level Parameters 6-119

Contents 6-119

Prerequisites for System-Level Parameters 6-119

Information About Configuring System-Level Parameters 6-120Bulk Registration Support for SIP Phones 6-120

Register Transaction 6-122Phone Status Update Transaction 6-123

DSCP 6-126Maximum Ephones in Cisco Unified CME 4.3 and Later Versions 6-126Network Time Protocol for SIP Phones 6-127Per-Phone Configuration Files 6-127

HFS Download Support for IP Phone Firmware and Configuration Files 6-128Redundant Cisco Unified CME Router 6-131Timeouts 6-132IPv6 Support in Cisco Unified CME SCCP Endpoints 6-132Support for IPv4-IPv6 (Dual-Stack) 6-133Media Flow Through and Flow Around 6-133Media Flow Around Support for SIP-SIP Trunk Calls 6-134Overlap Dialing Support for SIP and SCCP IP Phones 6-135Unsolicited Notify for Shared Line and Presence Events for Cisco Unified SIP IP Phones 6-135

Restrictions 6-136

How to Configure System-Level Parameters 6-136Configuring IP Phones in IPv4, IPv6, or Dual Stack Mode 6-137

Prerequisites 6-137Restrictions 6-137Examples 6-138

Configuring IPv6 Source Address for SCCP IP Phones 6-139Prerequisites 6-139Restrictions 6-139

Verifying IPv6 and Dual-Stack Configuration on Cisco Unified CME 6-141Configuring Bulk Registration 6-142

Prerequisites 6-142vCisco Unified Communications Manager Express System Administrator Guide

Examples 6-143

ContentsSIP: Configuring Bulk Registration for SIP IP Phones 6-144Prerequisites 6-144Verifying Phone Registration Type and Status 6-145

SCCP: Setting Up Cisco Unified CME 6-146Restrictions 6-146Examples 6-149

SCCP: Setting Date and Time Parameters 6-149SCCP: Blocking Automatic Registration 6-150

Prerequisite 6-150SCCP: Defining Per-Phone Configuration Files and Alternate Location 6-152

Prerequisites 6-152Restrictions 6-152Examples 6-153What to Do Next 6-153

SCCP: Changing Defaults for Timeouts 6-154SCCP: Configuring a Redundant Router 6-155

Prerequisites 6-155SCCP: Configuring Overlap Dialing 6-157SIP: Setting Up Cisco Unified CME 6-159


SIP: Setting Date and Time Parameters 6-162Prerequisites 6-162

SIP: Setting Network Time Protocol 6-164Prerequisites 6-164

SIP: Enabling the HFS Download Service 6-165Prerequisites 6-165Restrictions 6-165Troubleshooting Tips 6-167

SIP: Configuring an HFS Home Path for Firmware Files 6-168Prerequisites 6-168Restrictions 6-168

SIP: Changing Session-Level Application for SIP Phones 6-169Prerequisites 6-169

SIP: Enabling Media Flow Mode on SIP Trunks 6-171Restrictions 6-171

SIP: Configuring Overlap Dialing 6-173

Configuration Examples for System-Level Parameters 6-174Bulk Registration Support for SIP Phones: Example 6-175viCisco Unified Communications Manager Express System Administrator Guide

IPv6 Support on Cisco Unified CME: Example 6-176

ContentsSystem-Level Parameters: Example 6-178Blocking Automatic Registration: Example 6-179Enabling the HFS Download Service for Cisco Unified SIP IP Phone 7945: Example 6-180Configuring an HFS Home Path for Cisco Unified SIP IP Phone Firmware Files: Example 6-180Verifying the HFS File Bindings of Cisco Unified SIP IP Phone Configuration and Firmware Files: Example 6-181Redundant Router: Example 6-181Media Flow Around Mode for SIP Trunks: Example 6-182Overlap Dialing for SCCP IP Phones: Example 6-183Overlap Dialing for SIP IP Phones: Example 6-184



Feature Information for System-Level Parameters 6-186

C H A P T E R 7 Configuring Phones to Make Basic Calls 7-189

Contents 7-189

Prerequisites for Configuring Phones to Make Basic Calls 7-190

Restrictions for Configuring Phones to Make Basic Calls 7-190

Information About Configuring Phones to Make Basic Calls 7-190Phones in Cisco Unified CME 7-191

Cisco Unified 3905 SIP IP Phones 7-191Cisco Unified 6901 and 6911 SIP IP Phones 7-192Cisco Unified 6921, 6941, 6945, and 6961 SIP IP Phones 7-194Cisco Unified 8941 and 8945 SIP IP Phones 7-195Cisco Unified 6945, 8941, and 8945 SCCP IP Phones 7-197Cisco Unified DX650 Phones 7-198Cisco Unified 78XX Phones 7-199Cisco ATA 190 Analog Telephone Adaptor (in Fast Track Mode) 7-199

Directory Numbers 7-200Single-Line 7-201Dual-Line 7-202Octo-Line 7-202SIP Shared-Line (Nonexclusive) 7-204Two Directory Numbers with One Telephone Number 7-204Dual-Number 7-206Shared Line (Exclusive) 7-207viiCisco Unified Communications Manager Express System Administrator Guide

Mixed Shared Lines 7-208

ContentsOverlaid 7-210Monitor Mode for Shared Lines 7-211Watch Mode for Phones 7-212PSTN FXO Trunk Lines 7-212Codecs for Cisco Unified CME Phones 7-213Analog Phones 7-215

Cisco ATAs in SCCP Mode 7-215FXS Ports in SCCP Mode 7-215FXS Ports in H.323 Mode 7-215Fax Support 7-216Cisco VG202, VG204, and VG224 Autoconfiguration 7-217

Secure IP Phone (IP-STE) Support 7-217Secure Communications Between STU, STE, and IP-STE 7-218SCCP Media Control for Secure Mode 7-218Secure Communication Between STE, STU, and IP-STE Across SIP Trunk 7-219

Remote Teleworker Phones 7-220Media Termination Point for Remote Phones 7-220G.729r8 Codec on Remote Phones 7-221

Busy Trigger and Channel Huntstop for SIP Phones 7-221Multiple Calls Per Line 7-222

Cisco Unified 8941 and 8945 SCCP IP Phones 7-222Cisco Unified 6921, 6941, 6945, 6961, 8941, and 8945 SIP IP Phones 7-222

Digit Collection on SIP Phones 7-223KPML Digit Collection 7-223SIP Dial Plans 7-223

Session Transport Protocol for SIP Phones 7-224Real-Time Transport Protocol Call Information Display Enhancement 7-224Ephone-Type Configuration 7-225Support for 7926G Wireless SCCP IP Phone 7-225KEM Support for Cisco Unified 8961, 9951, and 9971 SIP IP Phones 7-226

Key Mapping 7-227Call Control 7-227XML Updates 7-227Restrictions 7-228

Fast-Track Configuration Approach for Cisco Unified SIP IP Phones 7-228Restrictions 7-229

How to Configure Phones for a PBX System 7-229SCCP: Creating Directory Numbers 7-231

Prerequisites 7-231viiiCisco Unified Communications Manager Express System Administrator Guide

Restrictions 7-231

ContentsExamples 7-233What to Do Next 7-234

SCCP: Configuring Ephone-Type Templates 7-234Prerequisites 7-234Restrictions 7-234Ephone-Type Parameters for Supported Phone Types 7-236Examples 7-237

SCCP: Assigning Directory Numbers to Phones 7-237Prerequisites 7-237Restrictions 7-238Examples 7-241What to Do Next 7-241

SIP: Creating Directory Numbers 7-241Prerequisites 7-241Restrictions 7-241Examples 7-243

SIP: Assigning Directory Numbers to Phones 7-244Examples 7-246What to Do Next 7-246

SIP: Configuring Dial Plans 7-247Prerequisites 7-247Examples 7-249Troubleshooting Tips 7-250What to Do Next 7-250

SIP: Verifying Dial Plan Configuration 7-251SIP: Enabling KPML 7-252

Prerequisites 7-252Restrictions 7-252What to Do Next 7-253

SIP: Selecting Session-Transport Protocol for a Phone 7-254Prerequisites 7-254Restrictions 7-254What to Do Next 7-255

SIP: Disabling SIP Proxy Registration for a Directory Number 7-256Prerequisites 7-256Restrictions 7-256What to Do Next 7-257

Modifying the Global Codec 7-258Prerequisites 7-258ixCisco Unified Communications Manager Express System Administrator Guide

Restrictions 7-258

ContentsWhat to Do Next 7-259Configuring Codecs of Individual Phones for Calls Between Local Phones 7-260


How to Configure Phones for a Key System 7-262SCCP: Creating Directory Numbers for a Simple Key System 7-262

Restrictions 7-262SCCP: Configuring Trunk Lines for a Key System 7-265

SCCP: Configuring a Simple Key System Phone Trunk Line Configuration 7-265SCCP: Configuring an Advanced Key System Phone Trunk Line Configuration 7-269

SCCP: Configuring Individual IP Phones for Key System 7-274Restrictions 7-274What to Do Next 7-275

How to Configure Cisco ATA, Analog Phone Support, Remote Phones, Cisco IP Communicator, and Secure IP Phone (IP-STE) 7-275

Configuring Cisco ATA Support 7-276Restrictions 7-276What to Do Next 7-278

Verifying Cisco ATA Support 7-278Troubleshooting Cisco ATA Support 7-278Using Call Pickup and Group Call Pickup with Cisco ATA 7-280Configuring Voice and T.38 Fax Relay on Cisco ATA-187 7-281


Auto-Configuration for Cisco VG202, VG204, and VG224 7-285Prerequisites 7-285Restrictions 7-285Examples 7-287What to Do Next 7-287

SCCP: Configuring Phones on SCCP Controlled Analog (FXS) Ports 7-288Prerequisites 7-288Restrictions 7-288What to Do Next 7-290

SCCP: Verifying Analog Phone Support 7-291a Remote Phone 7-291

Prerequisites 7-291Restrictions 7-291What to Do Next 7-293xCisco Unified Communications Manager Express System Administrator Guide

SCCP: Verifying Remote Phones 7-293

ContentsSCCP: Configuring Cisco IP Communicator Support 7-293Prerequisites 7-293

SCCP: Verifying Cisco IP Communicator Support 7-294SCCP: Troubleshooting Cisco IP Communicator Support 7-295SCCP: Configuring Secure IP Phone (IP-STE) 7-296


SCCP: Configuring Phone Services XML File for Cisco Unified Wireless Phone 7926G 7-298Prerequisites 7-298

How to Configure Phones to Make Basic Call 7-300Configuring a Mixed Shared Line 7-300

Prerequisites 7-300Restrictions 7-300Troubleshooting Tips 7-302

SCCP: Configuring the Maximum Number of Calls 7-304Prerequisites 7-304

SIP: Configuring the Busy Trigger Limit 7-307Prerequisites 7-307Restrictions 7-307

SIP: Configuring KEMs 7-309Prerequisites 7-309

SIP: Provisioning Using the Fast-Track Configuration Approach 7-310Prerequisites 7-310Restrictions 7-310

SIP Phone Models Validated for CME using Fast-track Configuration 7-313

Configuration Examples for Making Basic Calls 7-317Configuring SCCP Phones for Making Basic Calls: Example 7-318Configuring SIP Phones for Making Basic Calls: Example 7-322Disabling a Bulk Registration for a SIP Phone: Example 7-325Configuring a Mixed Shared Line on a Second Common Directory Number: Example 7-325Cisco ATA: Example 7-326SCCP Analog Phone: Example 7-326Remote Teleworker Phones: Example 7-327Secure IP Phone (IP-STE): Example 7-327Configuring PhoneServices XML File for Cisco Unified Wireless Phone 7926G: Example 7-328Monitoring the Status of Key Expansion Modules: Example 7-328Monitoring and Maintaining Cisco Unified CME 7-330xiCisco Unified Communications Manager Express System Administrator Guide

Example: Fast-Track Configuration Approach 7-331

ContentsWhere to Go Next 7-332


Feature Information for Configuring Phones to Make Basic Calls 7-333

C H A P T E R 8 Creating Phone Configurations Using Extension Assigner 8-337

Contents 8-337

Prerequisites for Extension Assigner 8-337

Restrictions for Extension Assigner 8-338

Information About Extension Assigner 8-338Extension Assigner Overview 8-338

Procedures for System Administrators 8-338Procedures for Installation Technicians 8-342

Files Included in this Release 8-342Extension Assigner Synchronization 8-343

SCCP: How to Configure Extension Assigner 8-343Configuring Extension Assigner 8-344

Determining Which Extension Numbers to Assign to the New Phones and Plan Your Configuration 8-344Downloading the Tcl Script 8-344Configuring the Tcl Script 8-345Specifying the Extension for Accessing Extension Assigner Application 8-347Configuring Provision-Tags for the Extension Assigner Feature 8-349Configuring Temporary Extension Numbers for Phones That Use Extension Assigner 8-350Configuring Extension Numbers That Installation Technicians Can Assign to Phones 8-352Configuring Ephones with Temporary MAC Addresses 8-353Configuring the Router to Automatically Save Your Configuration 8-355Provide the Installation Technician with the Required Information 8-357

Configuring Extension Assigner Synchronization 8-357Configuring the XML Interface for the Secondary Backup Router 8-357Configuring Extension Assigner Synchronization on the Primary Router 8-358

Assigning Extension Numbers Onsite by Using Extension Assigner 8-359Assigning New Extension Numbers 8-359Unassigning an Extension Number 8-360Reassigning the Current Extension Number 8-360

Verifying Extension Assigner 8-361

Configuration Examples for Extension Assigner 8-362xiiCisco Unified Communications Manager Express System Administrator Guide

Extension Assigner: Example 8-363

ContentsExtension Assigner Synchronization: Example 8-365


Feature Information for Extension Assigner 8-367

C H A P T E R 9 Generating Configuration Files for Phones 9-369

Contents 9-369

Information About Configuration Files 9-369Configuration Files for Phones in Cisco Unified CME 9-369Per-Phone Configuration Files 9-370

How to Generate Configuration Files for Phones 9-371SCCP: Generating Configuration Files for SCCP Phones 9-371

Restrictions 9-371SCCP: Verifying Configuration Files for SCCP Phones 9-372SIP: Generating Configuration Profiles for SIP Phones 9-373

Prerequisites 9-373SIP: Verifying Configuration Profiles for SIP Phones 9-375



C H A P T E R 10 Resetting and Restarting Phones 10-379

Contents 10-379

Information About Resetting and Restarting Phones 10-379Differences between Resetting and Restarting IP Phones 10-379Cisco Unified CME TAPI Enhancement 10-380

How to Reset and Restart Phones 10-381SCCP: Using the reset Command 10-381

Prerequisites 10-381SCCP: Using the restart Command 10-382

Prerequisites 10-382SCCP: Resetting a Session Between a TAPI Application and an SCCP Phone 10-384

Prerequisites 10-384SIP: Using the reset Command 10-385

Prerequisites 10-385xiiiCisco Unified Communications Manager Express System Administrator Guide

SIP: Using the restart Command 10-386

ContentsPrerequisites 10-386Verifying Basic Calling 10-387


Feature Information for Cisco Unified CME 7.0(1) New Features 10-389

C H A P T E R 11 Configuring Localization Support 11-391

Contents 11-391

Information About Localization 11-392Localization Enhancements in Cisco Unified CME 11-392


System-Defined Locales 11-393Localization Support for Cisco Unified SIP IP Phones 11-393User-Defined Locales 11-394Localization Support for Phone Displays 11-395Multiple Locales 11-395Locale Installer for Cisco Unified SCCP IP Phones 11-396Locale Installer for Cisco Unified SIP IP Phones 11-396

SCCP: How to Configure Localization Support 11-397Installing System-Defined Locales for Cisco Unified IP Phone 6921, 6945, 7906, 7911, 7921, 7931, 7941, 7961, 7970, 7971, and Cisco IP Communicator 11-397


Installing User-Defined Locales 11-401Prerequisites 11-401Restrictions 11-401

Using the Locale Installer in Cisco Unified CME 7.0(1) and Later Versions 11-404Prerequisites 11-404Restrictions 11-404

Verifying User-Defined Locales 11-408Configuring Multiple Locales 11-408


Verifying Multiple Locales 11-411

SIP: How to Configure Localization Support 11-412Installing System-Defined Locales for Cisco Unified IP Phone 8961, 9951, and 9971 11-412xivCisco Unified Communications Manager Express System Administrator Guide

Prerequisites 11-412

ContentsRestrictions 11-412Using the Locale Installer in Cisco Unified CME 9.0 and Later Versions 11-415


Configuring Multiple Locales 11-419Prerequisites 11-419Restriction 11-419

Verifying Multiple Locales 11-422

Configuration Examples for Localization 11-422Multiple User and Network Locales: Example 11-423User-Defined Locales: Example 11-424Chinese as the User-Defined Locale: Example 11-425Swedish as the System-Defined Locale: Example 11-425SCCP: Locale Installer: Examples 11-426

System-Defined Locale is the Default Applied to All Phones 11-426User-Defined Locale is Default Language to be Applied to All Phones 11-427Configuring a Locale on a Non-default Locale Index 11-428

SIP: Multiple User and Network Locales: Example 11-429SIP: Locale Installer: Example 11-430



Feature Information for Localization Support 11-432

C H A P T E R 12 Configuring Dialing Plans 12-433

Contents 12-433

Information About Dialing Plans 12-433Phone Number Plan 12-434Dial-Plan Patterns 12-435Direct Inward Dialing Trunk Lines 12-435Voice Translation Rules and Profiles 12-436Secondary Dial Tone 12-436E.164 Enhancements 12-436

Phone Registration with Leading + E164 Number 12-437Callback and Calling Number Display 12-440

How to Configure Dialing Plans 12-441SCCP: Configuring Dial-Plan Patterns 12-441xvCisco Unified Communications Manager Express System Administrator Guide

SIP: Configuring Dial-Plan Patterns 12-442

ContentsPrerequisites 12-442Verifying Dial-Plan Patterns 12-444Defining Voice Translation Rules in Cisco CME 3.2 and Later Versions 12-445


SCCP: Applying Voice Translation Rules in Cisco CME 3.2 and Later Versions 12-447Prerequisites 12-447What to Do Next 12-448

SCCP: Applying Translation Rules Before Cisco CME 3.2 12-448Prerequisites 12-448What to Do Next 12-449

SIP: Applying Voice Translation Rules in Cisco Unified CME 4.1 and Later 12-450Prerequisites 12-450What to Do Next 12-451

SIP: Applying Voice Translation Rules before Cisco Unified CME 4.1 12-451Prerequisites 12-451SUMMARY STEPS 12-451What to Do Next 12-452

Verifying Voice Translation Rules and Profiles 12-452Activating a Secondary Dial Tone 12-453

Prerequisite 12-453Defining Translation Rules for Callback-Number 12-454

Prerequisites 12-454What to Do Next 12-456Examples 12-457

Configuration Examples for Dialing Plan Features 12-457Secondary Dial Tone: Example 12-457Voice Translation Rules: Example 12-458


Feature Information for Dialing Plan Features 12-460

C H A P T E R 13 Configuring Transcoding Resources 13-461

Contents 13-461

Prerequisites for Configuring Transcoding Resources 13-462

Restrictions for Configuring Transcoding Resources 13-462

Information About Transcoding Resources 13-462xviCisco Unified Communications Manager Express System Administrator Guide

Transcoding Support 13-462

ContentsTranscoding When a Remote Phone Uses G.729r8 13-465Secure DSP Farm Transcoding 13-466

How to Configure Transcoding Resources 13-466Determining DSP Resource Requirements for Transcoding 13-467Provisioning Network Modules or PVDMs for Transcoding 13-467

What to Do Next 13-468Configuring DSP Farms for NM-HDs and NM-HDV2s 13-468

What to Do Next 13-473Configuring DSP Farms for NM-HDVs 13-473Configuring the Cisco Unified CME Router to Act as the DSP Farm Host 13-475

Determining the Maximum Number of Transcoder Sessions 13-475Setting the Cisco Unified CME Router to Receive IP Phone Messages 13-475Configuring the Cisco Unified CME Router to Host a Secure DSP Farm 13-478

Modifying DSP Farms for NM-HDVs After Upgrading Cisco IOS Software 13-478Prerequisites 13-478

Modifying the Number of Transcoding Sessions for NM-HDVs 13-479Tuning DSP-Farm Performance on an NM-HDV 13-480Verifying DSP Farm Operation 13-481Registering the DSP Farm with Cisco Unified CME 4.2 or a Later Version in Secure Mode 13-485

Obtaining a Digital Certificate from a CA Server 13-485Copying the CA Root Certificate of the DSP Farm Router to the Cisco Unified CME Router 13-491Copying the CA Root Certificate of the Cisco Unified CME Router to the DSP farm Router 13-492Configuring Cisco Unified CME to Allow the DSP Farm to Register 13-492Verifying DSP Farm Registration with Cisco Unified CME 13-494

Configuration Examples for Transcoding Resources 13-495DSP Farms for NM-HDVs: Example 13-495DSP Farms for NM-HDs and NM-HDV2s: Example 13-495Cisco Unified CME Router as the DSP Farm Host: Example 13-496

Where to go Next 13-496


Feature Information for Transcoding Resources 13-498

C H A P T E R 14 Configuring Toll Fraud Prevention 14-499

Finding Feature Information 14-499

Contents 14-499

Prerequisites for Configuring Toll Fraud Prevention 14-499xviiCisco Unified Communications Manager Express System Administrator Guide

Information About Toll Fraud Prevention 14-500

ContentsIP Address Trusted Authentication 14-500Direct Inward Dial for Incoming ISDN Calls 14-501Disconnecting ISDN Calls With no Matching Dial-peer 14-501Blocking Two-stage Dialing Service on Analog and Digital FXO Ports 14-501

How to Configure Toll Fraud Prevention 14-502Configuring IP Address Trusted Authentication for Incoming VoIP Calls 14-502


Adding Valid IP Addresses For Incoming VoIP Calls 14-504Prerequisites 14-504Examples 14-505

Configuring Direct Inward Dial for Incoming ISDN Calls 14-506Restrictions 14-506Examples 14-507

Blocking Secondary Dialtone on Analog and Digital FXO Ports 14-508Examples 14-509

Troubleshooting Tips for Toll Fraud Prevention 14-510

Additional References 14-511Related Documents 14-512Standards 14-512MIBs 14-512RFCs 14-512Technical Assistance 14-513

Feature Information for Toll Fraud Prevention 14-513

C H A P T E R 15 Enabling the GUI 15-515

Contents 15-515

Prerequisites for Enabling the GUI 15-515

Restrictions for Enabling the GUI 15-516

Information About Enabling the GUI 15-516Cisco Unified CME GUI Support 15-516AAA Authentication 15-517

How to Enable the GUI 15-517Enabling the HTTP Server 15-517Enabling GUI Access for the System Administrator 15-519Accessing the Cisco Unified CME GUI 15-521

Restrictions 15-521xviiiCisco Unified Communications Manager Express System Administrator Guide

Creating a Customized XML File for Customer Administrator GUI 15-522

ContentsEnabling GUI Access for Customer Administrators 15-523Prerequisites 15-523Using the Cisco Unified CME GUI to Define a Customer Administrator Account 15-523Using Cisco IOS Software Commands to Define a Customer Administrator Account 15-524

Enabling GUI Access for Phone Users 15-525Prerequisites 15-525Using the Cisco Unified CME GUI to Define a Phone User Account 15-525Using Cisco IOS Software Commands to Define a Phone User Account 15-526

Troubleshooting the Cisco Unified CME GUI 15-527

Configuration Examples for Enabling the GUI 15-527HTTP and Account Configuration: Example 15-527XML Configuration File Template: Example 15-527XML Configuration File: Example 15-528


Feature Information for Enabling the GUI 15-531

C H A P T E R 16 Integrating Voice Mail 16-533

Contents 16-533


Information About Voice-Mail Integration 16-535Cisco Unity Connection Integration 16-535Cisco Unity Express Integration 16-535Cisco Unity Integration 16-536DTMF Integration for Legacy Voice-Mail Applications 16-536Mailbox Selection Policy 16-536RFC 2833 DTMF MTP Passthrough 16-537MWI Line Selection 16-537AMWI 16-537SIP MWI Prefix Specification 16-538SIP MWI - QSIG Translation 16-538VMWI 16-539Transfer to Voice Mail 16-540Live Record 16-540Cisco Unity Express AXL Enhancement 16-540

How to Configure Voice-Mail Integration 16-541SCCP: Configuring a Voice Mailbox Pilot Number 16-541xixCisco Unified Communications Manager Express System Administrator Guide


ContentsWhat to Do Next 16-542SCCP: Configuring a Mailbox Selection Policy 16-542

SCCP: Setting a Mailbox Selection Policy for Cisco Unity Express or a PBX Voice-Mail Number 16-543SCCP: Setting Mailbox Selection Policy for Cisco Unity 16-544

Transfer to Voice Mail 16-546Prerequisites 16-546Restrictions 16-546Example 16-548What to Do Next 16-548

SCCP: Configuring Live Record 16-549Prerequisites 16-549Restrictions 16-549Example 16-551

SIP: Configuring a Voice Mailbox Pilot Number 16-552Prerequisites 16-552What to Do Next 16-554

Enabling DTMF Integration 16-554Enabling DTMF Integration for Analog Voice-Mail Applications 16-554Enabling DTMF Integration Using RFC 2833 16-556Enabling DTMF Integration Using SIP NOTIFY 16-559

SCCP: Configuring a Phone for MWI Outcall 16-561Prerequisites 16-561Restrictions 16-561

SIP: Enabling MWI at the System-Level 16-563Prerequisites 16-563

SIP: Configuring a Directory Number for MWI 16-564SIP: Defining Pilot Call Back Number for MWI Outcall 16-564SIP: Configuring a Directory Number for MWI NOTIFY 16-565

Enabling SIP MWI Prefix Specification 16-567Prerequisites 16-567

SIP: Configuring VMWI 16-568Prerequisites 16-568

Verifying Voice-Mail Integration 16-570

Configuration Examples for Voice-Mail Integration 16-570Mailbox Selection Policy for SCCP Phones: Example 16-571Voice Mailbox for SIP Phones: Example 16-571DTMF Integration Using RFC 2833: Example 16-571DTMF Integration Using SIP Notify: Example 16-571xxCisco Unified Communications Manager Express System Administrator Guide

DTMF Integration for Legacy Voice-Mail Applications: Example 16-572

ContentsSCCP Phone Line for MWI: Example 16-572SIP MWI Prefix Specification: Example 16-573SIP Directory Number for MWI Outcall: Example 16-573SIP Directory Number for MWI Unsolicited Notify: Example 16-573SIP Directory Number for MWI Subscribe/NOTIFY: Example 16-573


Feature Information for Voice-Mail Integration 16-575

C H A P T E R 17 Configuring Security 17-577

Contents 17-577

Prerequisites for Security 17-578

Restrictions for Security 17-578

Information About Security 17-579Phone Authentication Overview 17-579

Phone Authentication 17-581File Authentication 17-581Signaling Authentication 17-581

Public Key Infrastructure 17-581Phone Authentication Components 17-582Phone Authentication Process 17-585Startup Messages 17-586Configuration File Maintenance 17-586CTL File Maintenance 17-586CTL Client and Provider 17-587Manually Importing MIC Root Certificate 17-587Feature Design of Media Encryption 17-587Secure Cisco Unified CME 17-588Secure Supplementary Services 17-589Secure SIP Trunk Support on Cisco Unified CME 17-589

Restrictions 17-590Secure Cisco Unified CME in an H.450 Environment 17-590Secure Cisco Unified CME in a Non H.450 Environment 17-590

Secure Transcoding for Remote Phones with DSP Farm Transcoding Configured 17-592Secure Cisco Unified CME with Cisco Unity Express 17-592Secure Cisco Unified CME with Cisco Unity 17-593HTTPS Provisioning For Cisco Unified IP Phones 17-593xxiCisco Unified Communications Manager Express System Administrator Guide

HTTPS support for an External Server 17-593

ContentsHTTPS Support in Cisco Unified CME 17-593

How to Configure Security 17-594Configuring the Cisco IOS Certification Authority 17-594

Examples 17-598Obtaining Certificates for Server Functions 17-598

Examples 17-600Configuring Telephony-Service Security Parameters 17-601

Verifying Telephony-Service Security Parameters 17-603Configuring the CTL Client 17-604

Configuring the CTL Client on a Cisco Unified CME Router 17-604Configuring the CTL Client on a Router That is Not a Cisco Unified CME Router 17-606

Configuring the CAPF Server 17-609Configuring Ephone Security Parameters 17-612

Prerequisites 17-612Verifying Ephone Security Parameters 17-616

What to Do Next 17-616Configuring the CTL Provider 17-616

Verifying the CTL Provider 17-618What to Do Next 17-618

Configuring the Registration Authority 17-619What to Do Next 17-621

Entering the Authentication String on the Phone 17-622Prerequisites 17-622Restrictions 17-622What to Do Next 17-623

Manually Importing the MIC Root Certificate 17-623Prerequisites 17-623What to Do Next 17-626

Configuring Media Encryption (SRTP) in Cisco Unified CME 17-626Prerequisites 17-626Restrictions 17-626

What to Do Next 17-628Configuring Cisco Unified CME SRTP Fallback for H.323 Dial Peers 17-629Configuring Cisco Unity for Secure Cisco Unified CME Operation 17-630

Prerequisites 17-630Configuring Integration Between Cisco Unified CME and Cisco Unity 17-630Importing the Cisco Unity Root Certificate to Cisco Unified CME 17-631Configuring Cisco Unity Ports for Secure Registration 17-633

HTTPS Provisioning for Cisco Unified IP Phones 17-633xxiiCisco Unified Communications Manager Express System Administrator Guide


ContentsConfiguration Examples for Security 17-639Cisco IOS CA: Example 17-639Manually Importing MIC Root Certificate on the Cisco Unified CME Router: Example 17-640Telephony-Service Security Parameters: Example 17-642CTL Client Running on Cisco Unified CME Router: Example 17-642Secure Cisco Unified CME: Example 17-646Configuring HTTPS Support for Cisco Unified CME: Example 17-653



Feature Information for Security 17-656

C H A P T E R 18 Configuring Directory Services 18-657

Contents 18-657

Information About Directory Services 18-657Local Directory 18-658External Directory 18-658Called-Name Display 18-658Directory Search 18-658

How to Configure Directory Services 18-659Configuring Local Directory Service 18-659SCCP: Defining a Name for a Directory Number 18-660


SCCP: Adding an Entry to a Local Directory 18-661Restrictions 18-661

SCCP: Configuring External Directory Service 18-662Prerequisites 18-663Restrictions 18-663

Called-Name Display 18-665Prerequisites 18-665Restrictions 18-665

Verifying Called-Name Display 18-666SIP: Defining a Name for a Directory Number 18-667

Prerequisites 18-667SIP: Configuring External Directory Service 18-668

Prerequisites 18-668xxiiiCisco Unified Communications Manager Express System Administrator Guide

Restrictions 18-668

ContentsVerifying Directory Services 18-669

Configuration Examples for Directory Services 18-670Local Directory 18-670Called-Name Display 18-671

First Ephone-dn in the Overlay Set: Example 18-671Directory Name for an Overlaid Ephone-dn Set: Example 18-671Directory Name for a Hunt Group with Overlaid Ephone-dns: Example 18-672Directory Name for Non-Overlaid Ephone-dns: Example 18-673Ephone-dn Name for Overlaid Ephone-dns: Example 18-674


Feature Information for Directory Services 18-676

C H A P T E R 19 Configuring Do Not Disturb 19-677

Contents 19-677

Information About Do Not Disturb 19-677SCCP: Do Not Disturb 19-678SIP: Do Not Disturb 19-678

How to Configure Do Not Disturb 19-679SCCP: Blocking Do Not Disturb 19-679


SCCP: Verifying Do Not Disturb 19-681SIP: Configuring Do Not Disturb 19-681




Feature Information for Do Not Disturb 19-685

C H A P T E R 20 Configuring Enhanced 911 Services 20-687

Contents 20-687xxivCisco Unified Communications Manager Express System Administrator Guide

Prerequisites for Enhanced 911 Services 20-687

ContentsRestrictions for Enhanced 911 Services 20-688

Information About Enhanced 911 Services 20-688Overview of Enhanced 911 Services 20-689Call Processing for E911 Services 20-691Precautions for Mobile Phones 20-694Planning Your Implementation of Enhanced 911 Services 20-695Interactions with Existing Cisco Unified CME Features 20-697

Multiple Usages of an ELIN 20-697Number Translation 20-697Call Transfer 20-698Call Forward 20-698Call Blocking Features 20-698Call Waiting 20-698Three-Way Conference 20-698Dial-Peer Rotary 20-699Dial Plan Patterns 20-699Caller ID Blocking 20-699Shared Line 20-699

How to Configure Enhanced 911 Services 20-700Configuring the Emergency Response Location 20-700

Prerequisites 20-700Configuring Locations under Emergency Response Zones 20-702

Prerequisites 20-702Configuring Outgoing Dial Peers for Enhanced 911 Services 20-703

Configuring Dial Peers for Emergency Calls 20-703Configuring Dial Peers for Emergency Response Zones 20-704

Configuring a Dial Peer for Callbacks from the PSAP 20-705Assigning ERLs to Phones 20-707

Prerequisites 20-707Assigning an ERL to a Phones IP Subnet 20-707Assigning an ERL to a SIP Phone 20-708Assigning an ERL to a SCCP Phone 20-709Assigning an ERL to a Dial Peer 20-710

Configuring Customized Settings 20-711Using the Address Command for Two ELINS 20-713Enabling Call Detail Records 20-713

Output from a RADIUS Accounting Server 20-713Output from a Syslog Server 20-714Output from the show call history voice Command 20-714xxvCisco Unified Communications Manager Express System Administrator Guide

Verifying E911 Configuration 20-714

ContentsTroubleshooting Enhanced 911 Services 20-716Error Messages 20-716

Configuration Examples for Enhanced 911 Services 20-716Enhanced E911 Services with Cisco Unified CME 4.2: Example 20-716Enhanced E911 Services with Cisco Unified CME 4.1 in SRST Fallback Mode: Example 20-718


Feature Information for Enhanced 911 Services 20-726

C H A P T E R 21 Configuring Extension Mobility 21-727

Contents 21-727

Prerequisites for Configuring Extension Mobility 21-727

Restrictions 21-728

Information About Configuring Extension Mobility 21-728Extension Mobility 21-728Personal Speed Dials on an Extension Mobility Phone 21-729Cisco Unified CME Extension Mobility Enhancements 21-729Privacy on an Extension Mobility Phone 21-730Extension Mobility for SIP Phones Enhancement 21-731MIB Support for Extension Mobility in Cisco Unified SCCP IP Phones 21-731

How to Enable Extension Mobility 21-733Configuring Cisco Unified CME for Extension Mobility 21-733

Prerequisites 21-733Examples 21-736

Configuring a Logout Profile for an IP Phone 21-736Prerequisites 21-736Restrictions 21-736

Enabling an IP Phone for Extension Mobility 21-739Prerequisites 21-739Restrictions 21-739

Configuring Extension Mobility for SIP Phones 21-741Prerequisites 21-741

Enabling SIP Phones for Extension Mobility 21-744Prerequisites 21-744

Configuring a User Profile 21-745Prerequisites 21-745Restrictions 21-746xxviCisco Unified Communications Manager Express System Administrator Guide

Configuration Examples for Extension Mobility 21-748

ContentsConfiguring Extension Mobility for Use with SIP Phones: Example 21-748Configuring SIP Phones for Use with Extension Mobility: Example 21-749Logout Profile: Example 21-749Enabling an IP Phone for Extension Mobility: Example 21-750User Profile: Example 21-750



Feature Information for Extension Mobility 21-753

C H A P T E R 22 Configuring Fax Relay 22-755

Contents 22-755

Prerequisites for Fax Relay 22-755

Restrictions for Fax Relay 22-756

Information About Fax Relay 22-756Fax Relay and Equipment 22-756Feature Design of Cisco Fax Relay 22-757

Supported Gateways, Modules, and Voice Interface Cards for Fax Relay 22-758

How to Configure Fax Relay 22-758SCCP: Configuring Fax Relay 22-758Verifying and Troubleshooting Fax Relay Configuration 22-759

Configuration Examples for Fax Relay 22-760Fax Relay: Example 22-760


Feature Information for Fax Relay 22-762

C H A P T E R 23 Configuring Feature Access Codes 23-763

Contents 23-763

Information About Feature Access Codes 23-763Feature Access Codes 23-764

How to Configure Feature Access Codes 23-765xxviiCisco Unified Communications Manager Express System Administrator Guide

Feature Access Codes 23-765

ContentsVerifying Feature Access Codes 23-766

Configuration Examples for Feature Access Codes 23-767FAC: Example 23-767


Feature Information for Feature Access Codes 23-769

C H A P T E R 24 Configuring Forced Authorization Code (FAC) 24-771

Contents 24-771

Information About Forced Authorization Code 24-771Forced Authorization Code Overview 24-771

How to Configure Forced Authorization Code 24-776Enabling Forced Authorization Code (FAC) on LPCOR Groups 24-776


Defining Parameters for Authorization Package 24-780

Configuration Examples for Forced Authorization Code 24-782


Feature Information for Forced Authorization Code 24-784

C H A P T E R 25 Configuring Headset Auto-Answer 25-785

Contents 25-785

Information About Headset Auto-Answer 25-785Auto-Answering Calls Using a Headset 25-786Difference Between a Line and a Button 25-786

How to Configure Headset Auto-Answer 25-788Headset Auto-Answer 25-788Verifying Headset Auto-Answer 25-789

Configuration Examples for Headset Auto-answer 25-789


Feature Information for Headset Auto-Answer 25-791xxviiiCisco Unified Communications Manager Express System Administrator Guide

ContentsC H A P T E R 26 Configuring Intercom Lines 26-793

Contents 26-793

Information About Intercom Lines 26-793Intercom Auto-Answer Lines 26-794Whisper Intercom 26-795SIP Intercom 26-796

Extension Number 26-797

How to Configure Intercom Lines 26-797SCCP: Configuring an Intercom Auto-Answer Line 26-797

Restrictions 26-797SCCP: Configuring Whisper Intercom 26-799


SIP: Configuring an Intercom Auto-Answer Line 26-801Prerequisites 26-801Restrictions 26-801

SIP: Configuring Intercom Support 26-803Prerequisites 26-803Restrictions 26-803

Configuration Examples for Intercom Lines 26-805Intercom Lines: Example 26-805Configuring SIP Intercom Support: Example 26-805



Feature Information for Intercom Lines 26-807

C H A P T E R 27 Configuring Loopback Call Routing 27-809

Contents 27-809

Information About Loopback Call Routing 27-809Loopback Call Routing 27-809

How to Configure Loopback Call Routing 27-810Loopback Call Routing 27-810

Restrictions 27-810Verifying Loopback Call Routing 27-815xxixCisco Unified Communications Manager Express System Administrator Guide

Configuration Examples for Loopback Call Routing 27-815

ContentsEnabling Loopback Call Routing: Example 27-815


Feature Information for Loopback Call Routing 27-817

C H A P T E R 28 Configuring MLPP 28-819


Contents 28-819

Prerequisites for MLPP 28-819

Information About MLPP 28-820Precedence 28-820

Basic Precedence Call Setup 28-821Preemption 28-822

Basic Preemption Call 28-823DSN Dialing Format 28-823

Service Digit 28-824Route Code 28-824Dialing Example 28-825

MLPP Service Domains 28-825MLPP Indication 28-827MLPP Announcements 28-828Automatic Call Diversion (Attendant Console) 28-829

How to Configure MLPP 28-830Enabling MLPP Service Globally in Cisco Unified CME 28-830


Enabling MLPP Service on SCCP Phones 28-832Prerequisites 28-832Restrictions 28-832Examples 28-835

Enabling MLPP Service on Analog FXS Ports 28-836Prerequisites 28-836Examples 28-838

Configuring an MLPP Service Domain for Outbound Dial Peers 28-838Examples 28-839

Configuring MLPP Options 28-839xxxCisco Unified Communications Manager Express System Administrator Guide

Examples 28-842

ContentsTroubleshooting MLPP Service 28-843


Feature Information for MLPP 28-845

C H A P T E R 29 Configuring Music on Hold 29-847

Contents 29-847

Prerequisites for Music on Hold 29-847

Restrictions for Music on Hold 29-847

Information About Music on Hold 29-848Music on Hold Summary 29-848Music on Hold 29-849Music on Hold from a Live Feed 29-849Multicast MOH 29-850Music on Hold for SIP Phones 29-850Music On Hold Enhancement 29-851Caching MOH Files for Enhanced System Performance 29-851

How to Configure Music on Hold 29-852Configuring Music on Hold from an Audio File 29-852


Examples 29-855Configuring Music on Hold from a Live Feed 29-855


Configuring Music on Hold Groups to Support Different Media Sources 29-861Prerequisites 29-861Restrictions 29-861Examples 29-864

Assigning a MOH Group to a Directory Number 29-865Prerequisites 29-865Restrictions 29-865Examples 29-866xxxiCisco Unified Communications Manager Express System Administrator Guide

Assigning a MOH Group to all Internal Calls (SCCP Only) 29-867

ContentsPrerequisites 29-867Restrictions 29-867Examples 29-868

Configuring Buffer Size for MOH Files 29-868Prerequisites 29-868Restrictions 29-868Examples 29-869

Verifying MOH File Caching 29-870Verifying Music on Hold Group Configuration 29-871


Feature Information for Music on Hold 29-874

C H A P T E R 30 Configuring Paging 30-875

Contents 30-875

Restrictions for Paging 30-875

Information About Paging 30-875Audio Paging 30-876Paging Group Support for Cisco Unified SIP IP Phones 30-878

How to Configure Paging 30-879SCCP: Configuring a Simple Paging Group 30-879

Restrictions 30-879SCCP: Configuring a Combined Paging Group 30-881

Prerequisites 30-881SIP: Configuring Paging Group Support 30-884

Prerequisites 30-884Restrictions 30-884Troubleshooting Tips 30-887

Verifying Paging 30-888

Configuration Examples for Paging 30-888Example: Simple Paging Group 30-888Example: Combined Paging Groups 30-889Example: Configuring a Combined Paging Group of Cisco Unified SIP IP Phones and Cisco Unified SCCP IP Phones 30-890


Additional References 30-894Related Documents 30-894xxxiiCisco Unified Communications Manager Express System Administrator Guide

Technical Assistance 30-894

ContentsFeature Information for Paging 30-895

C H A P T E R 31 Configuring Presence Service 31-897

Contents 31-897

Prerequisites for Presence Service 31-897

Restrictions for Presence Service 31-898

Information About Presence Service 31-898Presence Service 31-898BLF Monitoring of Ephone-DNs with DnD, Call Park, Paging, and Conferencing 31-900Device-Based BLF Monitoring 31-901Phone User Interface for BLF-Speed-Dial 31-902

How to Configure Presence Service 31-902Enabling Presence for Internal Lines 31-903

Restrictions 31-903Enabling a Directory Number to be Watched 31-904

Restrictions 31-904BLF Monitoring for Speed-Dials and Call Lists 31-906

Prerequisites 31-906Restrictions 31-906Examples 31-908What to Do Next 31-908

SIP: Enabling BLF Monitoring for Speed-Dials and Call Lists 31-909Prerequisites 31-909Restrictions 31-909What to Do Next 31-911

Enabling BLF-Speed-Dial Menu 31-911Prerequisites 31-911Restrictions 31-911

Configuring Presence to Watch External Lines 31-912Prerequisites 31-912

Verifying Presence Configuration 31-914Troubleshooting Presence 31-915

Configuration Examples for Presence 31-917Presence in Cisco Unified CME: Example 31-917


Feature Information for Presence Service 31-922xxxiiiCisco Unified Communications Manager Express System Administrator Guide

ContentsC H A P T E R 32 Configuring Ring Tones 32-923

Contents 32-923

Information About Ring Tones 32-923Distinctive Ringing 32-924Customized Ring Tones 32-924On-Hold Indicator 32-924

How to Configure Ring Tones 32-925Distinctive Ringing 32-925

Prerequisites 32-925Customized Ring Tones 32-926

Prerequisites 32-926On-Hold Indicator 32-928SIP: Enabling Distinctive Ringing 32-929


Configuration Examples for Ring Tones 32-930Distinctive Ringing for Internal Calls: Example 32-930On-Hold Indicator: Example 32-930


Feature Information for Ring Tones 32-932

C H A P T E R 33 Configuring Single Number Reach (SNR) 33-933

Contents 33-933

Information About Single Number Reach 33-933Single Number Reach: Overview 33-934SNR Enhancements 33-935

Hardware Conference 33-935Call Park, Call Pickup, and Call Retrieval 33-935Answer Too Soon Timer 33-935SNR Phone Stops Ringing After Mobile Phone Answers 33-935

Single Number Reach for Cisco Unified SIP IP Phones 33-936Virtual SNR DN for Cisco Unified SCCP IP Phones 33-937

How to Configure Single Number Reach 33-937SCCP: Configuring Single Number Reach 33-938

Prerequisites 33-938xxxivCisco Unified Communications Manager Express System Administrator Guide

Restrictions 33-938

ContentsExamples 33-941SCCP: Configuring Single Number Reach Enhancements 33-942


SIP: Configuring Single Number Reach 33-945Prerequisites 33-945Restrictions 33-945

SCCP: Configuring a Virtual SNR DN 33-948Prerequisites 33-949Restrictions 33-949


Feature Information for Single Number Reach 33-952

C H A P T E R 34 Customizing Soft Keys 34-953

Contents 34-953

Information About Soft Keys 34-953Soft Keys on IP Phones 34-954Account Code Entry 34-955Hookflash Soft Key 34-956Feature Blocking 34-956Feature Policy Soft Key Control 34-957Immediate Divert for SIP IP Phones 34-957Programmable Line Keys (PLK) 34-958

How to Customize Soft Keys 34-965SCCP: Modifying Soft-Key Display 34-965


SIP: Modifying Soft-Key Display 34-969Prerequisites 34-969Restrictions 34-969What to Do Next 34-971

Verifying Soft-Key Configuration 34-971Enabling Flash Soft Key 34-972

Restrictions 34-972xxxvCisco Unified Communications Manager Express System Administrator Guide

Verifying Flash Soft-Key Configuration 34-973

ContentsConfiguring Feature Blocking 34-974Prerequisites 34-974

Verifying Feature Blocking 34-976SIP: Configuring Immediate Divert (iDivert) Soft Key 34-976

Restrictions 34-976SCCP: Configuring Service URL Button on a Line Key 34-978SIP: Configuring Service URL Button For Voice Hunt Gropus On A Phone Line Key 34-980SCCP: Configuring Feature Buttons on a Line Key 34-981

Restrictions 34-981SIP: Configuring Feature Buttons on a Line Key 34-984

Configuration Examples for Soft Keys 34-985Modifying Soft-Key Display: Example 34-986Modifying the HLog Soft Key for Ephone Hunt Groups: Example 34-986Enabling Flash Soft Key for PSTN Calls: Example 34-986Park and Transfer Blocking: Example 34-987Conference Blocking: Example 34-987Immediate Divert (iDivert) Configuration: Example 34-987SCCP: Configuring URL Buttons on a Line Key: Example 34-988SIP: Configuring URL Buttons on a Line Key: Example 34-988SCCP: Configuring Feature Button on a Line Key: Example 34-988SIP: Configuring Feature Button on a Line Key: Example 34-988



Feature Information for Soft Keys 34-990

C H A P T E R 35 Configuring Speed Dial 35-993

Contents 35-993

Information About Speed Dial 35-993Speed Dial Summary 35-994Speed Dial Buttons and Abbreviated Dialing 35-995Bulk-Loading Speed Dial Numbers 35-995Monitor-Line Button for Speed Dial 35-996DSS (Direct Station Select) Service 35-997Phone User-Interface for Speed Dial and Fast Dial 35-997

How to Configure Speed Dial 35-998Enabling a Local Speed Dial Menu 35-998xxxviCisco Unified Communications Manager Express System Administrator Guide


ContentsRestrictions 35-998DSS Service 35-1000

Prerequisites 35-1000SCCP: Enabling a Personal Speed Dial Menu 35-1001

Restrictions 35-1001SCCP: Defining Speed-Dial Buttons and Abbreviated Dialing 35-1002

Restrictions 35-1002Bulk-Loading Speed-Dial 35-1004


SCCP: Verifying Bulk Speed-Dial Parameters 35-1005User Interface for Speed-Dial and Fast-Dial 35-1006


SIP: Defining Speed-Dial Buttons 35-1007Prerequisites 35-1007Restrictions 35-1007Examples 35-1008

Configuration Examples for Speed Dial 35-1008Enabling a Local Speed Dial Menu: Example 35-1009SIP: Personal Speed Dial Menu: Example 35-1009Speed-Dial Buttons and Abbreviated Dialing: Example 35-1009Bulk-Loading Speed Dial: Example 35-1010Speed-Dial and Fast-Dial User Interface: Example 35-1010



Feature Information for Speed Dial 35-1012

C H A P T E R 36 Configuring Video Support 36-1013

Contents 36-1013

Prerequisites for Video Support 36-1013

Restrictions for Video Support 36-1014

Information About Video Support 36-1015Video Support Overview 36-1016SIP Trunk Video Support 36-1016xxxviiCisco Unified Communications Manager Express System Administrator Guide

Matching Endpoint Capabilities 36-1017

ContentsRetrieving Video Codec Information 36-1017Call Fallback to Audio-Only 36-1017Call Setup for Video Endpoints 36-1018

Call Setup Between Two Local SCCP Endpoints 36-1018Call Setup Between SCCP and H.323 Endpoints 36-1018Call Setup Between Two SCCP Endpoints Across an H.323 Network 36-1018

SIP Endpoint Video and Camera Support for Cisco Unified IP Phones 8961, 9951, and 9971 36-1019Video and Camera Configuration for Cisco Unified IP Phones 36-1019Bandwidth Control for SIP Video Calls 36-1020

Flow of the RTP Video Stream 36-1020

How to Configure Video 36-1021SIP: Enabling Video and Camera Support on Cisco Unified IP Phones 9951 and 9971 36-1021


SIP: Applying Video and Camera Configuration to Cisco IP Phones 8961, 9951, and 9971 36-1026Prerequisites 36-1026

SIP: Configuring Video Bandwidth Control for SIP to SIP Video Calls 36-1027Prerequisites 36-1027

Support for Video Streams Across H.323 Networks 36-1029Prerequisites 36-1029Restrictions 36-1029

System-Level Video Capabilities 36-1030Video Capabilities on a Phone 36-1031

Prerequisites 36-1031Verifying Video Support 36-1033Troubleshooting Video Support 36-1033



Feature Information for Video Support 36-1036

C H A P T E R 37 Configuring SSL VPN Client for SCCP IP Phones 37-1037

Contents 37-1037

Information About SSL VPN Client 37-1037SSL VPN Support on Cisco Unified CME with DTLS 37-1037

Phone or Client Authentication 37-1038SSL VPN Client Support on SCCP IP Phones 37-1040xxxviiiCisco Unified Communications Manager Express System Administrator Guide

How to Configure SSL VPN Client 37-1040

ContentsConfiguring SSL VPN Client with ASA as VPN Headend 37-1041Prerequisites 37-1041Basic Configuration on Cisco Unified CME 37-1041Configuring Cisco Unified CME as CA Server 37-1047Verifying Phone Registration and Phone Load 37-1051Configuring ASA (Gateway) as VPN Headend 37-1051Configuring VPN Group and Profile on Cisco Unified CME 37-1055Associating VPN Group and Profile to SCCP IP Phone 37-1057

37-1058

Configuring Alternate TFTP Address on Phone 37-1060Registering Phone from a Remote Location 37-1061

Configuring SSL VPN Client with DTLS on Cisco Unified CME as VPN Headend 37-1061Setting Up the Clock, Hostname, and Domain Name 37-1062Configuring Trustpoint and Enrolling with the Certificates 37-1063Configuring VPN Gateway 37-1063Configuring User Database 37-1063Configuring Virtual Context 37-1064Configuring Group Policy 37-1064Verifying the IOS SSL VPN Connection 37-1065Configuring Cisco Unified SCCP IP Phones for SSL VPN 37-1065Configuration on Cisco Unified SCCP IP Phone 37-1066Configuring SSL VPN on Cisco Unified CME 37-1067VPN Phone Redundancy Support for Cisco Unified CME with DTLS 37-1068

Configuration Examples for SSL VPN Client 37-1068SSL VPN with ASA as VPN Headend: Example 37-1069SSL VPN with DTLS on CME as VPN Headend: Example 37-1071


Feature Information for SSL VPN Client 37-1074

C H A P T E R 38 Configuring Automatic Line Selection 38-1075

Contents 38-1075

Information About Automatic Line Selection 38-1075Automatic Line Selection for Incoming and Outgoing Calls 38-1075

How to Configure Automatic Line Selection 38-1076Automatic Line Selection 38-1076

Restrictions 38-1076xxxixCisco Unified Communications Manager Express System Administrator Guide

Verifying Automatic Line Selection 38-1079

ContentsConfiguration Examples for Automatic Line Selection 38-1079Automatic Line Selection: Example 38-1079


Feature Information for Automatic Line Selection 38-1081

C H A P T E R 39 Configuring Barge and Privacy 39-1083

Contents 39-1083

Information About Barge and Privacy 39-1083Barge and cBarge 39-1083

Barge (SIP) 39-1084cBarge (SCCP and SIP) 39-1084

Privacy and Privacy on Hold 39-1085

How to Configure Barge and Privacy 39-1086SCCP: Configuring the cBarge Soft Key 39-1086


SIP: Enabling Barge and cBarge Soft Keys 39-1088Prerequisites 39-1088Restrictions 39-1088Examples 39-1090

Privacy and Privacy on Hold 39-1090Prerequisites 39-1090Restrictions 39-1090Examples 39-1092

SIP: Enabling Privacy and Privacy on Hold 39-1093Prerequisites 39-1093Restrictions 39-1093Examples 39-1095


Feature Information for Barge and Privacy 39-1097

C H A P T E R 40 Configuring Call Blocking 40-1099

Contents 40-1099xlCisco Unified Communications Manager Express System Administrator Guide

ContentsInformation About Call Blocking 40-1099Call Blocking Based on Date and Time (After-Hours Toll Bar) 40-1100After-Hours Pattern-Blocking Support for Regular Expressions 40-1100Call Blocking Override 40-1101Class of Restriction 40-1102

How to Configure Call Blocking 40-1102Configuring Call Blocking 40-1102


Configuring Call Blocking Exemption for a Dial Peer 40-1105SCCP: Configuring Call Blocking Override for All Phones 40-1106


SCCP: Configuring Call Blocking Exemption for an Individual Phone 40-1107Restrictions 40-1107

SIP: Configuring Call Blocking Exemption for an Individual Phone or Directory Number 40-1108Verifying Call Blocking Configuration 40-1109SCCP: Applying Class of Restriction to a Directory Number 40-1110


SIP: Applying Class of Restriction to Directory Number 40-1111Prerequisites 40-1111Restrictions 40-1112

Verifying Class of Restriction 40-1113

Configuration Examples for Call Blocking 40-1114Call Blocking: Example 40-1115Class of Restriction: Example 40-1115

Configuring After-Hours Block Patterns of Regular Expressions: Example 40-1116



Feature Information for Call Blocking 40-1119

C H A P T E R 41 Configuring Call Park 41-1121

Contents 41-1121

Information About Call Park 41-1121Call Park Enhancements in Cisco Unified CME 7.1 41-1122xliCisco Unified Communications Manager Express System Administrator Guide

Basic Call Park 41-1123

ContentsViewing Active Parked Calls 41-1124Configuring User Interface to View Active List of Parked Calls 41-1124


Directed Call Park 41-1125Park Reservation Groups 41-1126Dedicated Call-Park Slots 41-1126Call-Park Blocking 41-1128Call-Park Redirect 41-1128Call Park Recall Enhancement 41-1128Park Monitor 41-1128

How to Configure Call Park 41-1130Enabling Call Park or Directed Call Park 41-1130


Verifying Call Park 41-1136Configuring Timeout Duration for Recalled Calls 41-1136

Prerequisites 41-1137Configuring Timeout Duration for Recalled Calls: Example 41-1137Troubleshooting Call Park 41-1137

Configuration Examples for Call Park 41-1138Basic Call Park: Example 41-1138Phone Blocked From Using Call Park: Example 41-1138Call-Park Redirect: Example 41-1139Configuring Call Park Recall: Example 41-1139



Feature Information for Call Park 41-1142

C H A P T E R 42 Call Restriction Regulations 42-1143


Contents 42-1143

Prerequisites for LPCOR 42-1143

Information About LPCOR 42-1144LPCOR Overview 42-1144xliiCisco Unified Communications Manager Express System Administrator Guide

LPCOR Policy and Resource Groups 42-1145

ContentsDefault LPCOR Policy 42-1146How LPCOR Policies are Associated with Resource Groups 42-1146

Analog Phones 42-1146IP Phones 42-1147PSTN Trunks 42-1147VoIP Trunks 42-1147

LPCOR Support for Supplementary Services 42-1148Phone Display and Warning Tone for LPCOR 42-1150LPCOR VSAs 42-1151

How to Configure LPCOR 42-1151Defining a LPCOR Policy 42-1151

Examples 42-1153Associating a LPCOR Policy with Analog Phone or PSTN Trunk Calls 42-1154


Associating a LPCOR Policy with VoIP Trunk Calls 42-1157Prerequisites 42-1157Restrictions 42-1158Examples 42-1159

Associating a LPCOR Policy with IP Phone or SCCP FXS Phone Calls 42-1160Prerequisites 42-1160Restrictions 42-1160Examples 42-1162

Associating LPCOR with Mobile Phone Calls 42-1164Prerequisites 42-1164Restrictions 42-1164Examples 42-1166

Verifying LPCOR Configuration 42-1168

Configuration Examples for LPCOR 42-1169LPCOR for Cisco Unified CME: Example 42-1169Cisco 3800 Series Integrated Services Router: Example 42-1172


Feature Information for LPCOR 42-1182xliiiCisco Unified Communications Manager Express System Administrator Guide

ContentsC H A P T E R 43 Configuring Call Transfer and Forwarding 43-1183

Contents 43-1183

Information About Call Transfer and Forwarding 43-1183Call Forwarding 43-1184

Selective Call Forwarding 43-1184Call Forward Unregistered 43-1185B2BUA Call Forwarding for SIP Devices 43-1186Call Forward All Synchronization for SIP Phones 43-1186Call Transfer 43-1187

Call Transfer Blocking 43-1187Trunk-to-Trunk Transfer Blocking for Toll Fraud Prevention on Cisco Unified SIP IP Phones 43-1188

transfer-pattern 43-1188transfer max-length 43-1190conference max-length 43-1190conference-pattern blocked 43-1190

43-1191

Configuring the Maximum Number of Digits for a Conference Call 43-1191Prerequisites 43-1191DETAILED STEPS 43-1192

Configuring Conference Blocking Options for Phones 43-1192Prerequisites 43-1192transfer-pattern blocked 43-1194conference transfer-pattern 43-1195Call-Transfer Recall 43-1195Consultative-Transfer Enhancements in Cisco Unified CME 4.3 and Later Versions 43-1196Consultative Transfer With Direct Station Select 43-1196

H.450.2 and H.450.3 Support 43-1197Tips for Using H.450 Standards 43-1199

Transfer Method Recommendations by Cisco Unified CME Version 43-1200H.450.12 Support 43-1201Hairpin Call Routing 43-1201

Tips for Using Hairpin Call Routing 43-1203H.450 Tandem Gateways 43-1204

Tips for Using H.450 Tandem Gateways 43-1206Dial Peers 43-1206QSIG Supplementary Services 43-1206Disabling SIP Supplementary Services for Call Forward and Call Transfer 43-1208Typical Network Scenarios for Call Transfer and Call Forwarding 43-1209xlivCisco Unified Communications Manager Express System Administrator Guide

Cisco CME 3.1 or Later and Cisco IOS Gateways 43-1209

ContentsCisco CME 3.0 or an Earlier Version and Cisco IOS Gateways 43-1210Cisco CME 3.1 or Later, Non-H.450 Gateways, and Cisco IOS Gateways 43-1210Cisco Unified CME, Non-H.450 Gateways, and Cisco IOS Gateways 43-1211Cisco CME 3.1 or Later, Cisco Unified Communications Manager, and Cisco IOS Gateways 43-1211Cisco CME 3.0 or an Earlier Version, Cisco Unified Communications Manager, and Cisco IOS Gateways 43-1212

How to Configure Call Transfer and Forwarding 43-1212Enabling Call Transfer and Forwarding at System-Level 43-1213


Call Forwarding for a Directory Number 43-1218Restrictions 43-1219

Call Transfer for a Directory Number 43-1221Prerequisites 43-1221

SCCP: Configuring Call Transfer Options for Phones 43-1222Restrictions 43-1223

SCCP: Verifying Call Transfer 43-1225SIP: Specifying Transfer Patterns for Trunk-to-Trunk Calls and Conferences 43-1226Prerequisites 43-1226Restrictions 43-1226Conference max-length 43-1228SIP: Blocking Trunk-to-Trunk Call Transfers 43-1228Prerequisites 43-1228Restrictions 43-1229

Enabling H.450.12 Capabilities 43-1230Restrictions 43-1230

Enabling H.323-to-H.323 Connection Capabilities 43-1232Restrictions 43-1232

Forwarding Calls Using Local Hairpin Routing 43-1234Enabling H.450.7 and QSIG Supplementary Services at a System-Level 43-1236


Enabling H.450.7 and QSIG Supplementary Services on a Dial Peer 43-1237Prerequisites 43-1237Restrictions 43-1237

Disabling SIP Supplementary Services for Call Forward and Call Transfer 43-1239Prerequisites 43-1239Restrictions 43-1239xlvCisco Unified Communications Manager Express System Administrator Guide

Enabling Interworking with Cisco Unified Communications Manager 43-1241

ContentsPrerequisites 43-1242Configuring Cisco CME 3.1 or Later to Interwork with Cisco Unified Communications Manager 43-1242Enabling Cisco Unified Communications Manager to Interwork with Cisco Unified CME 43-1245Troubleshooting Transfer and Forwarding Configuration 43-1246

SIP: Configuring SIP-to-SIP Phone Call Forwarding 43-1247Prerequisites 43-1247Restrictions 43-1247

SIP: Configuring Call Forward Unregistered for SIP IP Phones 43-1250Prerequisites 43-1250Troubleshooting Tips 43-1250

Configuring Keepalive Timer Expiration in SIP Phones 43-1252SIP: Configuring Call-Forwarding-All Soft Key URI 43-1253


SIP: Specifying Number of 3XX Responses To be Handled 43-1254Prerequisites 43-1254

SIP: Configuring Call Transfer 43-1255Prerequisites 43-1255Restrictions 43-1255

Configuration Examples for Call Transfer and Forwarding 43-1257H.450.2 and H.450.3: Example 43-1257Basic Call Forwarding: Example 43-1258Call Forwarding Blocked for Local Calls: Example 43-1258Configuring Transfer Patterns: Example 43-1258Configuring Maximum Length of Transfer Number: Example 43-1258Configuring Conference Transfer Patterns: Example 43-1259Blocking All Call Transfers: Example 43-1259Selective Call Forwarding: Example 43-1259Call Transfer: Example 43-1259Call-Transfer Recall: Example 43-1260H.450.12: Example 43-1261H.450.7 and QSIG Supplementary Services: Example 43-1261Cisco Unified CME and Cisco Unified Communications Manager in Same Network: Example 43-1261H.450 Tandem Gateway Working with Cisco Unified CME and Cisco Unified Communications Manager: Example 43-1263Forwarding Calls to Cisco Unity Express: Example 43-1265xlviCisco Unified Communications Manager Express System Administrator Guide

Configuring Call Forward Unregistered for SIP IP Phones: Example 43-1266

ContentsConfiguring Keepalive Timer Expiration in SIP Phones: Example 43-1266



Feature Information for Call Transfer and Forwarding 43-1269

C H A P T E R 44 Configuring Call Coverage Features 44-1273

Contents 44-1273

Information About Call Coverage Features 44-1273Call Coverage Summary 44-1274Call Hunt 44-1275Call Pickup 44-1276Call Waiting 44-1278

Call-Waiting Beep for SCCP Phones 44-1278Call-Waiting Ring for SCCP Phones 44-1279Cancel Call Waiting 44-1279

Callback Busy Subscriber 44-1279Hunt Groups 44-1280

Ephone-Hunt Groups and Voice Hunt-Groups Comparison 44-1281Sequential Hunt Groups 44-1282Peer Hunt Groups 44-1283Longest-Idle Hunt Groups 44-1284Parallel Hunt Groups (Call Blast) 44-1285

Viewing and Joining Voice Hunt Groups 44-1285Restrictions and Limitations 44-1286

SCCP: Enabling User Interface to View, Join, and Unjoin Voice Hunt Groups 44-1286Prerequisites 44-1286Example 44-1287

SCCP: Configuring Service URL Button On A Line Key 44-1287Examples 44-1289

SIP: Configuring Service URL Button On A Line Key 44-1289Examples 44-1290Displaying Support for the Name of a Called Voice Hunt-Group 44-1291Support for Voice Hunt Group Descriptions 44-1292Preventing Local Call Forwarding to the Final Agent in a Voice Hunt-Groups 44-1292Enhancement of Support for Ephone-Hunt Group Agent Statistics 44-1293Hunt Group Agent Availability Options 44-1293xlviiCisco Unified Communications Manager Express System Administrator Guide

Dynamic Ephone Hunt Group Membership 44-1295

ContentsDynamically Joining or Unjoining Multiple Voice Hunt Groups 44-1296Agent Status Control 44-1297Automatic Agent Status Not-Ready 44-1298

Night Service 44-1298Overlaid Ephone-dns 44-1300

Shared-Line Overlays 44-1301Call Waiting for Overlaid Ephone-dns 44-1302Extending Calls for Overlaid Ephone-dns to Other Buttons on the Same Phone 44-1304

How to Configure Call Coverage Features 44-1305SCCP: Configuring Call Hunt 44-1306

What to Do Next 44-1307SCCP: Verifying Call Hunt 44-1308SIP: Configuring Call Hunt 44-1309

What to Do Next 44-1310Enabling Call Pickup 44-1310


SCCP: Configuring Call-Waiting Indicator Tone 44-1314Restrictions 44-1314

SCCP: Verifying Call-Waiting Indicator Tone 44-1315SCCP: Configuring Cancel Call Waiting 44-1316


SIP: Enabling Call Waiting 44-1318Prerequisites 44-1318

SCCP: Configuring Ephone-Hunt Groups 44-1320Prerequisites 44-1320Restrictions 44-1320

SCCP: Verifying Ephone Hunt Groups 44-1326Configuring Voice-Hunt Groups 44-1328


SCCP: Verifying Voice Hunt Groups 44-1332SCCP: Enabling Audible Tone for Successful Login and Logout of a Hunt Group 44-1336

Prerequisites 44-1336Restrictions 44-1336Example 44-1337xlviiiCisco Unified Communications Manager Express System Administrator Guide

Enabling the Collection of Call Statistics for Voice Hunt-Groups 44-1337

ContentsPrerequisites 44-1337Restrictions 44-1337

Associating a Name with a Called Voice Hunt-Group 44-1339Prerequisites 44-1339Restrictions 44-1339

Preventing Local Call Forwarding to Final Agent in Voice Hunt-Groups 44-1341Prerequisites 44-1341

SCCP: Configuring Night Service 44-1342Restrictions 44-1342

SCCP: Verifying Night Service 44-1346SCCP: Configuring Overlaid Ephone-dns 44-1348

Restrictions 44-1348SCCP: Verifying Overlaid Ephone-dns 44-1352

Configuration Examples for Call Coverage Features 44-1353Call Hunt: Examples 44-1353

Ephone-dn Dial-Peer Preference: Example 44-1353Huntstop Disabled: Example 44-1354Channel Huntstop: Example 44-1354SIP Call Hunt: Example 44-1355

Call Pickup: Example 44-1355Call-Waiting Beep: Example 44-1355Call-Waiting Ring: Example 44-1356Hunt Group: Examples 44-1356

Sequential Ephone-Hunt Group: Example 44-1356Peer Ephone-Hunt Group: Example 44-1357Longest-Idle Ephone-Hunt Group: Example 44-1357Longest-Idle Ephone-Hunt Group Using From-Ring Option: Example 44-1357Sequential Hunt Group: Example 44-1358Preventing Local Call Forwarding in Parallel Voice Hunt-Groups: Example 44-1358Associating a Name with a Called Voice Hunt-Group: Example 44-1359Specifying a Description for a Voice Hunt-Group: Example 44-1360Logout Display: Example 44-1360Displaying Total Logged-In Time and Total Logged-Out Time for Each Hunt-Group Agent : Example 44-1360Dynamic Membership To Ephone-Hunt: Example 44-1362Dynamic Membership To Voice Hunt-Group: Example 44-1362Agent Status Control: Example 44-1362Automatic Agent Not-Ready: Example 44-1363Call Statistics From a Voice Hunt Group: Example 44-1363xlixCisco Unified Communications Manager Express System Administrator Guide

Night Service: Examples 44-1365

ContentsOverlaid Ephone-dns Examples 44-1366Overlaid Ephone-dn: Example 44-1366Overlaid Dual-Line Ephone-dn: Example 44-1367Shared-line Overlaid Ephone-dns: Example 44-1368Overlaid Ephone-dn with Call Waiting: Example 44-1368Overlaid Ephone-dns with Rollover Buttons: Example 44-1369Called Directory Name Display for Overlaid Ephone-dns: Example 44-1370Called Ephone-dn Name Display for Overlaid Ephone-dns: Example 44-1372



Feature Information for Call Coverage Features 44-1376

C H A P T E R 45 Configuring Caller ID Blocking 45-1381

Contents 45-1381

Restrictions for Caller ID Blocking 45-1381

Information about Caller ID Blocking 45-1381Caller ID Blocking on Outbound Calls 45-1382

How to Configure Caller ID Blocking 45-1382SCCP: Blocking Caller ID For All Outbound Calls 45-1382

Restrictions 45-1382SCCP: Blocking Caller ID From a Directory Number 45-1383Verifying Caller ID Blocking 45-1385

Configuration Examples for Caller ID Blocking 45-1386Caller ID Blocking Code: Example 45-1386SCCP: Caller ID Blocking for Outbound Calls from a Directory Number: Example 45-1386


Feature Information for Caller ID Blocking 45-1388

C H A P T E R 46 Configuring Conferencing 46-1389

Contents 46-1389

Restrictions for Conferencing 46-1389

Information About Conferencing 46-1390Conferencing Overview 46-1390lCisco Unified Communications Manager Express System Administrator Guide

Conferencing with Octo-Lines 46-1390

ContentsSecure Conferencing Limitation 46-1390Ad Hoc Conferencing 46-1391

Multi-Party Ad Hoc Conferencing for More Than Three Parties 46-1391Meet-Me Conferencing in Cisco Unified CME 4.1 and Later versions 46-1392

Soft Keys for Conference Functions 46-1393Meet-Me Conferencing in Cisco CME 3.2 to Cisco Unified CME 4.0 46-1393

Dial Plan 46-1395

How to Configure Conferencing 46-1395Modifying the Default Configuration for Three-Party Ad Hoc Conferencing 46-1396

Restrictions 46-1396SCCP: Configuring Conferencing Options on a Phone 46-1397


SIP: Configuring Conferencing Options on a Phone 46-1399Prerequisites 46-1399Restrictions 46-1399What to Do Next 46-1400

Verifying Three-Party Ad Hoc Conferencing 46-1400Troubleshooting Three-Party Ad Hoc Conferencing 46-1401

SCCP: Configuring Multi-Party Ad Hoc and Meet-Me Conferencing in Cisco Unified CME 4.1 and Later Versions 46-1401

Prerequisites 46-1401Restrictions 46-1401DSP Farm Services for a Voice Card 46-1402SCCP: Configuring Join and Leave Tones 46-1402SCCP: Configuring SCCP for Cisco Unified CME 46-1404SCCP: Configuring the DSP Farm 46-1405SCCP: Associating Cisco Unified CME with a DSP Farm Profile 46-1407Multi-Party Ad Hoc and Meet-Me Conferencing 46-1408SCCP: Configuring Multi-Party Ad Hoc Conferencing and Meet-Me Numbers 46-1410SCCP: Configuring Conferencing Options for a Phone 46-1412What to Do Next 46-1415

SCCP: Verifying Multi-Party Ad Hoc and Meet-Me Conferencing 46-1415show ephone-dn conference: Example 46-1415show telephony-service conference hardware detail: Example 46-1415

SCCP: Configuring Meet-Me Conferencing in Cisco CME 3.2 to Cisco Unified CME 4.0 46-1415Prerequisites 46-1415Restrictions 46-1416Examples 46-1417liCisco Unified Communications Manager Express System Administrator Guide


ContentsConfiguration Examples for Conferencing 46-1423Basic Conferencing: Example 46-1423End of Conference Options: Example 46-1424DSP Farm and Cisco Unified CME on the Same Router: Example 46-1425DSP Farm and Cisco Unified CME on Different Routers: Example 46-1429

Cisco Unified CME Router Configuration: Example 46-1430DSP Farm Router Configuration: Example 46-1436



Feature Information for Conferencing 46-1440

C H A P T E R 47 Creating Templates 47-1441

Contents 47-1441

Information About Templates 47-1441Phone Templates 47-1442Ephone-dn Templates 47-1442

How to Configure Templates 47-1442Ephone Templates 47-1443

Prerequisites 47-1443Ephone-dn Templates 47-1444SCCP: Verifying Templates 47-1445SIP: Creating and Applying Templates to SIP Phones 47-1446


Configuration Examples for Creating Templates 47-1449Using Ephone Template to Block The Use of Park and Transfer Soft Keys 47-1449Using Ephone-dn Template to Set Call Forwarding 47-1450



Feature Information for Creating Templates 47-1452

C H A P T E R 48 Modifying Cisco Unified IP Phone Options 48-1453

Contents 48-1453liiCisco Unified Communications Manager Express System Administrator Guide

Information About Cisco Unified IP Phone Options 48-1454

ContentsClear Directory Entries 48-1454Customized Background Images for Cisco Unified IP Phone 7970 48-1454Customized Button Layout 48-1455Customized Phone User Interface Services 48-1456Fixed Line/Feature Buttons for Cisco Unified IP Phone 7931G 48-1457Header Bar Display 48-1457Phone Labels 48-1458Programmable Vendor Parameters for Phones 48-1458Push-to-Talk 48-1458Support for Cisco Jabber 48-1459Cisco Jabber Client Support On CME 48-1460

Restrictions 48-1461System Message Display 48-1461URL Provisioning for Feature Buttons 48-1462My Phone Apps for Cisco Unified SIP IP Phones 48-1462

How to Configure Cisco Unified IP Phone Options 48-1464Enabling Edit User Settings 48-1465

Prerequisites 48-1465Configuring Cisco Jabber 48-1467


Clearing Call-History Details from a SCCP Phone 48-1469Prerequisites 48-1469Troubleshooting Tips 48-1470

Configuring Dial Rules for Cisco Softphone SIP Client 48-1471Prerequisites 48-1471

SCCP: Selecting Button Layout for a Cisco Unified IP Phone 7931G 48-1473Prerequisites 48-1473What to Do Next 48-1474

Configuring Button Layout on SCCP Phones 48-1475Prerequisites 48-1475Examples 48-1476

Configuring Button Layout on SIP Phones 48-1477Prerequisites 48-1477Restrictions 48-1477

SIP: Configuring Service URL Button on a Line Key 48-1480Examples 48-1481

SCCP: Configuring Service URL Button on a Line Key 48-1482Examples 48-1483liiiCisco Unified Communications Manager Express System Administrator Guide

SIP: Configuring Feature Button on a Line Key 48-1484

ContentsExamples 48-1485SCCP: Configuring Feature Button on a Line Key 48-1486

Restrictions 48-1486Examples 48-1487

Blocking Local Services on Phone User Interface 48-1488Prerequisites 48-1488

SCCP: Modifying Header Bar Display 48-1489Prerequisites 48-1489What to Do Next 48-1490

SIP: Modifying Header Bar Display 48-1491Prerequisites 48-1491Restrictions 48-1491What to Do Next 48-1492

Verifying Header Bar Display 48-1492Troubleshooting Header Bar Display 48-1493SCCP: Creating Labels for Directory Numbers 48-1493


SIP: Creating Labels for Directory Numbers 48-1494Prerequisites 48-1494Restrictions 48-1494What to Do Next 48-1495

Verifying Labels 48-1496SCCP: Modifying System Message Display 48-1496

What to Do Next 48-1497Verifying System Message Display 48-1498Troubleshooting System Message Display 48-1498SCCP: Provisioning URLs for Feature Buttons 48-1499

Restrictions 48-1499What to Do Next 48-1500

SIP: Provisioning URLs for Feature Buttons 48-1501Prerequisites 48-1501Restrictions 48-1501What to Do Next 48-1502

Troubleshooting URL Provisioning for Feature Buttons 48-1502SCCP: Modifying Vendor Parameters for All Phones 48-1503

Restrictions 48-1503What to Do Next 48-1504

SCCP: Modifying Vendor Parameters For a Specific Phone 48-1505livCisco Unified Communications Manager Express System Administrator Guide

Restrictions 48-1505

ContentsWhat to Do Next 48-1506Troubleshooting Vendor Parameter Configuration 48-1507SCCP: Configuring One-Way Push-to-Talk on Cisco Unified Wireless IP Phones 48-1507


Cisco Jabber for CSF Client 48-1509Prerequisites 48-1509Restrictions 48-1509

48-1512


Configuration Examples for Cisco Unified IP Phone Options 48-1512Configuring Cisco Jabber: Example 48-1513Configuring Cisco Jabber CSF Client: Example 48-1513Configuring Dial Rules for Cisco Softphone SIP Cli

Cisco Unified Communications Manager Express System Administrator Guide

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