Get the Most from Your Technology InvestmentCisco Services

Cisco Confidential 2© 2014 Cisco and/or its affiliates. All rights reserved.

Your Business Depends on Your Network

Your Network Doesn’t Have to Fail to Affect Your Business’s Profitability

Poor network performance means:

Don’t Let a Network Problem Take Your Business Down with It

Slower applications and services

Missed opportunities

Security and compliance

issues

A disappointing online presence

Studies show just one hour of downtime

costs an average of US$212,100 an hour

Cisco Confidential 3© 2014 Cisco and/or its affiliates. All rights reserved.

You’re Simply Safer with a Service

Cisco® Technical Services Help Keep Your Network Up and Running at Its Best—All the Time

Keep costs in line

Control risk with a secure, healthy network

Get top performance from network services and applications

Get more out of your network, today and in the future

Seize new business opportunities faster

Find and solve problems faster,

before they affect your business

Cisco Confidential 4© 2014 Cisco and/or its affiliates. All rights reserved.

Be Sure You’re Getting the Most from Your Investment, Every Day

Unlock All the Potential in Your Network

Reach out to local Cisco engineers

Get peace of mind

Keep your network current

Access robust technical and online resources

Expect nonstop business continuity

Stay competitive

Increase reliability and accelerate error resolution

Cisco Confidential 5© 2014 Cisco and/or its affiliates. All rights reserved.

Much More Than a Warranty 80 percent of calls to Cisco® Technical Assistance Center (TAC) are not about hardware failure

Managing and evolving your network requires more than reliable hardware

Equipment Covered

Duration Hardware Replacement

Cisco OS Updates

Cisco TAC Support

Registered Access to Cisco.com

Cisco Call Home Diagnostics and Alerts

Cisco SMARTnet™ Service

All Renewable contracts

Cisco Standard Hardware Warranty

All Standard hardware 90 days

Standard software 90 days

Advance hardware replacement 24x7x2 hour 24x7x4 hour 8x5x4 hour 8x5xNBD

Other RFR

Advance replacement (10 days)

Yes; updates within the licensed feature set

No No No No

Yes Yes Yes

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Cisco SMARTnet™ Service delivers a

… and renewal is simple

192% ROI

over 3 years

Missed opportunities for new sales

Expense of recovering from system incidents

Regulatory and compliance problems

Lost customers and revenue

If your network is running poorly, you risk:

Network Downtime Costs Businesses 1 Percent of Annual Revenue

Time to Renew? Don’t Let Your Coverage Slip

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Maintain peak performance with a secure, dependable network

Keep All the Performance and Reliability You’ve Come to Expect

Stay Covered and Up-to-Date

Resolve problems fast with support from Cisco® TAC and rapid hardware replacement

Find and solve problems before they affect your business with smart diagnostics and alerts from Cisco Smart Call Home

Stay on top of the latest technology with automatic system upgrades and online tools

Apply Cisco Smart Services capabilities for better insight into your network

Cisco Confidential 8© 2014 Cisco and/or its affiliates. All rights reserved.

Powered by Cisco Smart Services CapabilitiesCisco® Smart Services automates software capabilities…

that collect network diagnostic data… which we analyze and compare to Cisco’s deep networking

knowledge

Giving you insight to find and diagnose problems

Offering online portals and tools with real-time tracking

Providing software downloads and alerts to simplify updates

Cisco Confidential 9© 2014 Cisco and/or its affiliates. All rights reserved.

Delivered by Your Partner, Who Understands Your Business

Cisco and our partners form the largest collection of networking experts in the world

13,000+ people focused on services, including more than 1200 software developers

2200+ certified engineers with 3300+ certifications

Part of a community of 68,000 partners authorized to sell and support Cisco® solutions

Cisco Confidential 10© 2014 Cisco and/or its affiliates. All rights reserved.

…All Backed by Cisco Experience

Our Lifecycle Services Approach Helps You Plan, Build, and Manage Your Network

We build on knowledge gained through:

28years

More than

of industry experience

50 million

installed devices

6 million

annual customer

interactions

90,000

technical documents in our knowledge

base

Thank you.