Cisco Self Care Portal 1 of 4 Cisco Self Care Portal The Cisco Self Portal allows users the ability...
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Page 1 of 4 Cisco Self Care Portal The Cisco Self Portal allows users the ability to control features, settings and services for their Cisco Unified IP phone(s). Accessing Cisco Self Care Portal There are several ways to access your Self Care Portal. Cisco Jabber for Windows: 1. You may access your Self Care Portal while on campus or via VPN through your Cisco Jabber for Windows. 2. Choose File>Options>Self Care Portal. 3. At the User Name and Password prompts, enter the following: a. User Name: NetID b. Password: NetID Password 4. Click Sign In. Cisco Jabber for Mac: 1. You may access your Self Care Portal while on campus or via VPN through your Cisco Jabber for Mac. 2. Choose Jabber Menu>Preferences>Self Care. 3. Click Open Self Care. 4. At the User Name and Password prompts, enter the following: a. User Name: NetID b. Password: NetID Password 5. Click Sign In. Web Browser: 1. You may access your Self Care Portal anytime by navigating your browser to https://myphone.northwestern.edu. 2. At the User Name and Password prompts, enter the following: a. User Name: NetID b. Password: NetID Password 3. Click Sign In. The Self Care Portal home page will display to show the available configuration categories across the top and side of the window. A list of assigned devices and phone numbers will be shown in the right pane. If multiple devices are assigned to a user, they will appear in the same pane. Any changes made will be applied to the selected device only.
Transcript of Cisco Self Care Portal 1 of 4 Cisco Self Care Portal The Cisco Self Portal allows users the ability...
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Cisco Self Care Portal The Cisco Self Portal allows users the ability to control features, settings and services for their Cisco Unified IP phone(s).
Accessing Cisco Self Care Portal ThereareseveralwaystoaccessyourSelfCarePortal.
Cisco Jabber for Windows: 1. YoumayaccessyourSelfCarePortalwhileon
campusorviaVPNthroughyourCiscoJabberforWindows.
2. ChooseFile>Options>SelfCarePortal.3. AttheUserNameandPasswordprompts,
enterthefollowing:a. UserName: NetIDb. Password: NetID Password
4. ClickSignIn.
Cisco Jabber for Mac:
1. YoumayaccessyourSelfCarePortalwhileoncampusorviaVPNthroughyourCiscoJabberforMac.
2. ChooseJabberMenu>Preferences>SelfCare.3. ClickOpenSelfCare.4. AttheUserNameandPasswordprompts,enterthe
following:a. UserName: NetIDb. Password: NetID Password
5. ClickSignIn.
Web Browser:
1. YoumayaccessyourSelfCarePortalanytimebynavigatingyourbrowsertohttps://myphone.northwestern.edu.
2. AttheUserNameandPasswordprompts,enterthefollowing:a. UserName: NetIDb. Password: NetID Password
3. ClickSignIn.
TheSelfCarePortalhomepagewilldisplaytoshowtheavailableconfigurationcategoriesacrossthetopandsideofthewindow.Alistofassigneddevicesandphonenumberswillbeshownintherightpane.Ifmultipledevicesareassignedtoauser,theywillappearinthesamepane.Anychangesmadewillbeappliedtotheselecteddeviceonly.
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Setting Speed Dials
NavigatetoPhoneSettings.Ifyouhavemorethan1phonelisted,clickthe“LinkPhones” iconpriortobuildingspeeddials.SelecttheAddNewSpeedDiallink.
Add Speed Dial Completethefollowingfields:
1. Number /URL:
Enterthenumberasyouwoulddialitfromacampustelephone;i.e.5-digitinternalextension,or9forexternalline,or1forlongdistance.
2. Label (Description):
Entertexttoidentifyentry.Labelswillshowonyourphonedisplayforthenumberofspeeddialbuttonsconfigured.Theremainingentriesareforyourpersonalidentification.
3. Speed Dial:
Enteranumberfrom1-199.Dependingonthenumberofspeeddialfeaturebuttonsallocatedonyourphone,thefirst2or3codeswillshowonyourphonedisplay.TheremainingspeeddialcodesarehiddenandusedviatheSpeedDialsoftkey.
4.ClickSave.
ASpeedDialiconindicatesthattheLineKeyhasbeendesignatedtospeeddialaspecificnumber.Thelabelinthedisplaymaycontainthenumber,name,orboth.Thiswillprovidetheuserwiththefollowingcapabilities:• Quicklydialafrequentlyusednumber• Quickaccesstoafrequentlyusedfeaturei.e.transfertovoicemail• UnusedbuttonsmaybeprogrammedbytheuserasaspeeddialTo Access Abbreviated Dialing
1. Whileyourphoneisidle .2. DialtheSpeedDialnumber(1-199).3. PresstheOptions…>SpeedDialsoftkeys.4. Pickuphandset.
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Forwarding Calls NavigatetoCallForwardingandclickForwardAllCallsTobox.ChooseVoicemailfromthedropdownmenuorenterthetargetForwardNumber(remember9forexternalnumbers).ClickSave.
Changing Password/PIN NavigatetoGeneralSettingsandEnterNewPassword/PINandConfirmNewPassword/PINbox.ClickSave.
Note:PINisassociatedtotheExtensionMobilityandPersonalDirectoryfeatures.ThisPINisnotassociatedwithyourvoicemail.
Setting Do Not Disturb NavigatetoIM&AvailabilityandenableDoNotDisturbbyplacingacheckintheTurnonbox.ClickSave.
Note:DoNotDisturbwilldeactivatetheringer.Callerswillnotbemadeawarethatthisfeatureisenabled.Theywillhearthestandardnumberofringsbeforebeingdirectedtovoicemail.
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Setting Mobility/Single Number Reach Youmayreceiveincomingdeskphonecallsonyourmobilephonesimultaneously.Toset-upyourmobilephonetoreceiveyourdeskphonecalls,followthesesteps:
1.NavigatetoMyPhonesandclickthe iconintheAdditionalPhonessection.
2.EnteryourMobileNumberincludingthe“9”and“1”ifyourmobilephoneisalongdistancenumber.
3.EnteraDescriptioni.e.MyMobilePhone.
4.UsetheradiobuttonstoEnable/DisabletheSingleNumberReachand/orEnableMovetoMobilefeatures.
5.Youhavetheoptiontocreateascheduletoreceivedeskphonecallsonyourmobilephone.Bydefault,youwillreceivecalls24/7.ClickAdvancedCalltimingtosetthedate/timeparameters.
6.ClicktheSaveicon.
How to Get Support Contact the IT Support Center and identify yourself as a Cisco Voice Platform User. Call: 1-847-491-4357 (1-HELP) Email: [email protected] www.it.northwestern.edu/supportcenter/index.html
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