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Cisco Customer Education

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Catch up to the 21st Century with Cisco Collaboration

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Cisco Customer Education Catch up to the 21st Century with Cisco Collaboration

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Presentation Agenda

Welcome from Cisco

Welcome to the 21st Century

Collaboration Top 10, Conclusion

Introducing Cisco Collaboration

Social, Mobile, Visual, Virtual About Your Host Brian Avery Territory Business Manager Cisco Systems, Inc.

[email protected]

Cisco Confidential 4 2014 Cisco and/or its affi l iates. All rights reserved.

Who Is Cisco?


Computer scientists, Len Bosack and Sandy Lerner found Cisco Systems

Bosack and Lerner run network cables between two different buildings on the Stanford University campus

A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born

1984


Who Is Cisco?

Chuck Robbins, CEO, Cisco

Dow Jones Industrial Average Fortune 100 Company

$145B Market Capitalization

$48B in Revenue

$8B in Annual Profits

$33B More Cash than Debt

$5.9B in Research and Development

http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics

http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics


Market Leadership Matters

No. 1 Voice

39%

No. 1 TelePresence

43%

No. 1 Web

Conferencing 41%

No. 1 Wireless LAN

50%

No. 2 x86 Blade Servers

27%

No. 1 Routing Edge/Core/

Access 45%

No. 1 Security

33%

No. 1 Switching Modular/Fixed

64%

No. 1 Storage Area

Networks 47%

Q1CY14


CCE is an educational session for current and prospective Cisco customers

Designed to help you understand the capabilities and business benefits of Cisco technologies

Allow you to interact directly with Cisco subject matter experts and ask questions

Offer assistance if you need/want more information, demonstrations, etc.

What Is the Cisco Customer Education Series?

Welcome to the 21st Century!

What ever happened to our flying cars, robot servants and all that cool stuff?

The Future Is Now

DX80 Im gonna have to science the s#*t out of this

Video Is Now Pervasive

Any Time, Any Place Across All Devices

Mobile Devices Are the New Workspace

PCs & Macs Android & iOS Tablets Smart Phones


Cisco Collaboration Redefining the Collaboration Experience


Communication tools and have evolved but theyre increasingly complicated and fragmented

telephone

meetings / calendar

mobile / BYOD

video / web conferencing

document sharing / editing

smartphones

audio conferencing

instant messaging

/ chat

content storage

video streaming

content sharing

tablets


Information Technology teams

are faced with

implementing and managing a complex set of solutions


Collaboration More Simple Than Ever Before

Streamlining Access to Cloud Services

Making Video Pervasive: Affordable, Easy

and Flexible Solutions

Simplifying and Accelerating

Collaboration Deployments


Simplicity Requires an Architectural Approach Ciscos Comprehensive Collaboration Architecture

On-Premises Cloud +

Messaging and Recording

Conferencing

IM and Presence Content Sharing

Scheduling and Calendaring

Voice and Video

SDN/Automation

Medianet Edge Services

Management Location Security

Workflow Portable Identity

Consistent Experience

Collaboration Services

Network- Based Platform

Deployment Models

Browser / Mobile Home Office Work Office Small Group Spaces Larger Spaces Boardrooms


The Big Lie

Competitors Say:

The Network Doesnt Matter!

Guess what DAY IT IS!

Sidebar The Big Lie


Typical Multi-Vendor Network

Switching Routing Security Wireless Voice

Cisco HP Dell 3Com Dlink NetGear Linksys

Cisco 3Com Juniper Huwai Adtran

Cisco Watchguard Sonicwall Axis Checkpoint NetGear Dlink Linksys

Cisco 3Com NetGear Dlink Aruba

Cisco Nortel Avaya Mitel Siemens Shoretel Samsung Panasonic Toshiba Intertel Comdial NEC Alcatel

Reliability challenges

Inconsistent warranties

Higher maintenance costs

No single point of support

Basic levels of integration

Results in The Frankenstein Effect!


Unified Communications

Video Conferencing

Call Control Cisco Unified

CM

Messaging Cisco Unity Connection

Scheduling Cisco

TelePresence Management

Suite

Media Processing

Cisco TelePresence

Server

Control Cisco

TelePresence Conductor

Emergency Services

Cisco Emergency Responder

Contact Center Cisco Unified CCX

Paging Cisco Paging Server

Attendant Console Cisco

Unified AC

IM and Presence

Cisco Jabber

Collaboration Edge Cisco

Expressway/TelePresence

VCS

Provisioning, Management Cisco Prime Collaboration

Record and Stream *Cisco

TelePresence Content Server

Cisco Collaboration Solution Components

Easy | No Compromises | Full Cisco Collaboration Experience


Cisco Business Edition 6000 Affordable, Intuitive All-in-One Collaboration

BE6000S Entry-Level Communications

BE6000M/H End-to-End Collaboration

Ideal for Small and Midsized Businesses Models built to support:

- End-to-End Collaboration up to 1000 users, 2500 devices, 9 apps, 100 call center agents

- Entry-Level Communications for up to 150 users, 300 devices, 5 fixed apps

Scale-up, single-platform designs Easy to use, intuitive set-up and deployment

tools

Large-scale

BE7000H

1000+ Users 3000+ Devices

8-10 Apps

Ideal for large-scale Voice/IPT

Conferencing Contact Center 3rd-Party Apps

Different Capacities

On-

Prem

ise

Fam

ily M

odel

Opt

ions

B

asic

IPT

to F

ull C

olla

bora

tion

Customer Size

BE6000 Family Total Per System Support

BE7000 Family

Large-scale BE7000M

1000+ Users

3000+ Devices 4-6 Apps

Ideal for large-scale

Voice/IPT Contact Center 3rd-Party Apps

Medium-scale

BE6000H

1000 Users 2500 Devices

8+1 Apps

Ideal for medium-scale Voice/IPT

Conferencing Contact Center 3rd-Party Apps

Medium-scale

BE6000M

1000 Users 1200 Devices

4+1 Apps

Ideal for medium-scale Voice/IPT

Contact Center 3rd-Party Apps

Small-scale BE6000S

150 Users

300 Devices Core UC Apps Only

Ideal for small-scale

Voice/IPT Point to point video

Common Collaboration Software | Licensing Framework | Management tools | Seamless Migration

0-75 75-150 150-225 225-300 300-800 1000-2500 3000-5000+

Cisco's Collaboration Solution Family

The User Experience

An Easy and Simple Experience from Any Device

Every Desk

Every Room

Every Pocket

SX20 SX80 SX10

MX200 G2 MX300 G2 MX700 MX800 IX5000

Every Room

DX70 DX80 DX650

Every Desk

8800 7800

Every Pocket


Collaboration and Conferencing

Find and Connect Access key individuals to get

things done fast

Structured Meetings Lead discussions and share info with a broad set of stakeholders

Team Collaboration Agile work teams with multiple

projects and iterative teamwork

We Work Together In Different Ways


All-in-One UC Application Presence and IM Voice, video, voice messaging Desktop sharing, conferencing

Rich, Real-time Collaboration with Cisco Jabber Any Device, Any Location

Collaborate from Any Workspace PC, Mac, tablet, smart phone On-premises and Cloud Integration with Microsoft Office

Unlimited virtual rooms

Cisco Spark

An app that instantly creates a place for teams to work

together, where their work can live, and a way to stay

connected to it all

Persistent and secure messaging

and file sharing

Face-to-face meetings with screen sharing

Superior business class experience


Meeting Complexity

How do I connect everyone together? In one meeting? Lets Meet

What devices will be used?

How many people in my meeting?

Where is everyone joining from?


Audio Conferencing

Video Conferencing

Web Conferencing

Conferencing Conundrum

Productivity Value Customer Adoption


Web Conferencing

Video Conferencing

Audio Conferencing Conferencing

WebEx for Structured Meetings

Industry-leading web conferencing Audio, web, and high-definition video WebEx Meetings, Training, Events, and

Support versions

Document, application, desktop sharing One-time and scheduled meetings,

including scheduling with Outlook and Lotus Notes

Hub

Cisco WebEx Cloud

Cisco WebEx Cloud Secure, global meetings delivered by Cisco

Global Scale

Optimized for Collaboration and Content Distribution

Highly Availability, Performance/Speed

Multi-layer Security

WebEx Personal Meeting Rooms

Simplicity = Adoption

Record the meeting

Lock the Room See and Control the Roster

WebEx Conferencing in your Pocket No compromise mobile Experience

@WebEx experience

Seamless Collaboration Before, During and After meeting

Before

After


Customer Collaboration


AGENTS Customizable web desktop Accessible customer lifecycle, history First-call resolution Integrated reporting Multimedia capture and storage

Cisco Customer Collaboration

CUSTOMERS Where, when, how I want

Seamless experience Personalized Streamlined

CLOUD

ON PREMISES

HYBRID

Web

Mobile

Contact Center

Email

Voice Brick and

Mortar

Video

Social Media

Chat

SMS

Omnichannel



Exceptional Video

Cisco Confidential 47 C97-730912-00 2014 Cisco and/or its affi l iates. All rights reserved.

The typical desktop workspace The typical meeting room The NEW meeting room The NEW desktop workspace

Integrated system for simplified end user experience Amazing audio and video quality Intuitive touch controls


Every Desk: The Collaboration Desk Portfolio

DX70 DX650 DX80

Android-based smart desk phone Integrated collaboration at the desktop Compact size for limited spaces

Android-based smart display combining video, phone and LCD monitor display into a compact 14 touchscreen device.

Android-based smart display delivers immersive face-to-face experiences via video, phone and LCD monitor display combined on a 23 touchscreen device.

MX300 G2

Quiet / Small Room

Small / Medium Room

Medium Room Large Room Training / Board Room / Auditorium

Immersive Room

SX20 SX80 SX10

Turn Any Room into a Collaboration Room

MX200 G2 IX5000

MX700 MX800

SpeakerTrack 60

http://www.google.com/url?sa=i&rct=j&q=Cisco+SX20&source=images&cd=&cad=rja&docid=mYJliTdiCbDD2M&tbnid=v_mV-mhODZVO2M:&ved=0CAUQjRw&url=http://www.flickr.com/photos/cisco_pics/6494251711/&ei=PPJlUab3McGg0QWVmoCYCg&bvm=bv.45107431,d.ZG4&psig=AFQjCNFtRRHegt9bmSiU3imTv2jkoYewyg&ust=1365721948162135https://www.youtube.com/watch?v=SJPKtfGf98Ahttps://www.youtube.com/watch?v=6400USLWEKg

One Meeting, One Experience

Brings together audio, video, web conferencing

Always-on, personal meeting room

Works with third-party endpoints

Cisco TelePresence WebEx

CLOUD

ON PREMISES

HYBRID Conferencing


Be Everywhere with Video Collaboration

http://www.youtube.com/v/3IqhFUHivjU&hd=1&autoplay=1&rel=0

http://www.youtube.com/v/3IqhFUHivjU&hd=1&autoplay=1&rel=0http://www.youtube.com/v/3IqhFUHivjU&hd=1&autoplay=1&rel=0

ON A MISSION:

TO BRING AMAZING TO EVERYONE IN THE WORLD https://www.youtube.com/v/uOGS83EtQGs%26autopl

ay=1&rel=0

https://www.youtube.com/v/uOGS83EtQGs%26autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs%26autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0


Categories Impacted:

Travel Reduction

Workplace Transformation

Organizational Communications

Customer Care

Increase Business Value with Video Collaboration!

Cisco Project Workspace

Workplace Transformation

Travel Reduction

Organizational Communications

Customer Care Cisco Project Workspace

http://www.cisco.com/assets/sol/tp/workplace_app/index.html#/http://www.cisco.com/assets/sol/tp/workplace_app/index.html


Top 10 Ways Cisco is Building Business Value through Collaboration


1. Consolidate Communications Infrastructure

61% of enterprises report increased productivity as a result of consolidating UC and collaboration technologies

Simplify management, integrate networks, lower CapEx and OpEx

Simplify adding new and differentiated services

Use a single network to provide multiple services to users


2. Enable Meetings with Remote Participants

87% of remote users feel more connected to their team and process when using videoconferencing

Accelerate decision making by reducing communications delay

Almost 25% of employees are either remote or mobile workers

Reduce real-estate costs, travel, and environmental impact


3. Incorporate Video Into Meetings

58% of videoconferencing users report that it helps them accelerate decision-making

Experience greater connection with remote team members

Elevate and personalize communications to improve the quality and speed of decisions

Allow employees to use video as easily as voice, wherever they are


4. Collaborate from Within Business Applications

Toggling between applications is the 3rd most common workplace distraction affecting productivity

Integrate collaboration functions with existing applications

Save time, streamline workflows, and increase productivity

Initiate meetings and collaborate instantly within business applications


5. Enable Mobile Workers and BYOD

Almost 25% of employees are either remote or mobile workers

Maintain the same levels of security you have at the desktop

Reduce costs by letting employees use and manage their own devices

76% of organizations that implement BYOD report increased employee responsiveness and decision making


6. Support Teleworkers and Branch Offices

95% of employers say telework has a high impact on employee retention

87% of remote users feel more connected to their team and process when using videoconferencing

Reduce employee travel and real-estate costs

Improve talent by removing geographical restrictions in hiring

Utilize office space more efficiently


7. Locate and Access Remote Experts

The conversion rate of a customer interaction with a subject-matter expert with audio and video is more than 90%; audio-only is 50%

Create a virtual pool of experts, co-located or globally dispersed

Connect customers with agents over high-definition video

Interact face-to-face in an easy-to-use, natural manner


8. Create Flexible Work Areas and Office Space

Supporting mobility can help increase productivity 15% and reduce occupancy costs 50%

Around 60% of a companys desks are vacant at any one time

Create work areas that encourage interaction and that you can adjust to accommodate evolving needs

Scale office usage by providing space-sharing options


9. Collaborate with External Organizations

65% of employees manage external stakeholders to perform their work

Easily share information and communicate across channels

53% of CEOs in outperforming organizations partner exclusively for collaborative innovation

Allow guest users to easily interact with employees using high-quality real-time communications


10. Provide Multichannel Customer Service

Improve customer satisfaction with proactive, real-time response

Companies using best-in-class multichannel strategies resolve 83% of customer issues on first contact (industry average 51%)

Of consumers who interact with companies via social media, 2/3 do so for service, 1/3 for marketing

Reduce per-interaction costs by reducing telephone contact

Why Choose Cisco?

of Fortune 500 Use Cisco

Collaboration

95%

Cisco WebEx Minutes

per Month

3+ Billion

Cisco Collaboration Customers

200,000+

Cisco TelePresence

Endpoints

2+ Million

Cisco Contact Center Agents

3.3+ Million Cisco Jabber

Seats

22+ Million

Cisco Leading the Industry

Cisco IP Phones

85+ Million

Worldwide Enterprise Voice Revenue Share

Avaya

Mitel Unify Alcatel-Lucent NEC Polycom Microsoft ShoreTel

Enterprise Voice Revenue Share

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

Source: Synergy Research, note view excludes key telephony systems (KTS) Note: Not a comprehensive vendor l ist shown. Mitel includes Aastra history

crowded in

Only Cisco Can Bring It All Together

Unified Communications


Conferencing

Open & Interoperable

Intercloud: Premises, Cloud & Hybrid

Ecosystem: Partners & Cisco Services


Thank You and Next Steps

Brian Avery [email protected]

Contact Your Cisco Partner https://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do

www.

Learn more about Cisco Collaboration: www.cisco.com/go/collaboration/

mailto:[email protected]://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttps://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttp://www.cisco.com/go/collaboration/


CCE sessions are held weekly on a variety of topics

CCE sessions can help you understand the capabilities and business benefits of Cisco technologies

Watch replays of past events and register for upcoming events!

Visit http://cs.co/cisco101 for details

Join us again for a future Cisco Customer Education Event

http://cs.co/cisco101

Thank you.

Cisco Customer EducationCisco Customer EducationPresentation AgendaWho Is Cisco?Slide Number 5Who Is Cisco?Slide Number 7What Is the Cisco Customer Education Series?Welcome to the 21st Century!Slide Number 10Slide Number 11The Future Is NowVideo Is Now PervasiveMobile Devices Are the New WorkspaceCiscoCollaborationRedefining the Collaboration ExperienceSlide Number 16Slide Number 17Collaboration More Simple Than Ever BeforeSimplicity Requires an Architectural ApproachCiscos Comprehensive Collaboration ArchitectureThe Big LieTypical Multi-Vendor NetworkSlide Number 22Cisco Business Edition 6000 Affordable, Intuitive All-in-One CollaborationSlide Number 24The User ExperienceAn Easy and Simple Experience from Any DeviceSlide Number 27Slide Number 28Slide Number 29Collaboration and ConferencingWe Work Together In Different WaysRich, Real-time Collaboration with Cisco Jabber Any Device, Any LocationJabber DemoCisco Spark Slide Number 35Conferencing ConundrumSlide Number 37WebEx for Structured MeetingsCisco WebEx CloudSecure, global meetings delivered by CiscoWebEx Personal Meeting RoomsSlide Number 41Slide Number 42Cisco Spark and WebExDemoCustomer CollaborationCisco Customer CollaborationExceptional VideoSlide Number 47Every Desk: The Collaboration Desk PortfolioTurn Any Room into a Collaboration RoomOne Meeting, One ExperienceBe Everywhere with Video CollaborationSlide Number 52Increase Business Value with Video Collaboration!Top 10 WaysCisco is Building Business Value through Collaboration1. Consolidate Communications Infrastructure2. Enable Meetings with Remote Participants3. Incorporate Video Into Meetings4. Collaborate from Within Business Applications5. Enable Mobile Workers and BYOD6. Support Teleworkers and Branch Offices7. Locate and Access Remote Experts8. Create Flexible Work Areas and Office Space9. Collaborate with External Organizations10. Provide Multichannel Customer ServiceWhy Choose Cisco?Cisco Leading the IndustryWorldwide Enterprise Voice Revenue ShareOnly Cisco Can Bring It All TogetherThank You and Next StepsJoin us again for a future Cisco Customer Education EventSlide Number 71

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