Cisco Confidential 1 C97-728924-00 © 2013 Cisco and/or its affiliates. All rights reserved. Alberto...

Cisco Confidential 1C97-728924-00 © 2013 Cisco and/or its affiliates. All rights reserved.

Alberto AguayoTSA Collaboration Mexico

November, 2013

C97-728924-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Real life Story:

“The importance of being able to know what goes on on your network” or “Why is not just a matter of organizational chart”


• Know the speed of technology transition

• Gain visibility into collaboration network resource utilization long term trends

• Optimize the network capacity

• Medianet trace identifies problems in video sessions

• Diagnostics views for infrastructure issues troubleshooting

• Service quality & Call analysis reports to identify trouble patterns

• Define network domains and administration policy

• Provision the collaboration services

• Quick site roll-outs

• Manage/Delegate moves, adds and changes

• Audit the changes

• Scheduled and ad-hoc diagnostics testing

• Medianet and IPSLA for performance analysis

• Monitor voice & video networks 24/7

• Real-time alarms & correlation

• Integrated best practices for root-cause detection

• Monitor session performance

Cisco Prime Collaboration

What is Collaboration Lifecycle Management ?

• Single product for all collaboration lifecycle needsSingle product for all collaboration lifecycle needs

• Simplification and automation of many day-to-day tasksSimplification and automation of many day-to-day tasks


1. Enable customers to more easily rollout Cisco UC and Collaboration technology

2. Reduce the Total Cost of ownership for UC & Collab Customers – training, skillset required…

3. Reduce the number of Cisco tools required to manage UC/Collab over time

4. Optimize Management development resources within Cisco

5. Enable closer partnership between the teams building the technology and the management

6. Make it easier for Sales and Partners to include management with the offer ?


• Joint initiative between CTG and CSMTG to solve the management challenge for customers

• Prime becomes the management platform with UC 10.0 and beyond

• Joint engineering to close gaps and provide Day 1 support at FCS

• Rearchitecture of Provisioning Manager to enable joint development and automated support

• Inclusion of Prime Collaboration Standard with every CTG 10.0 order – Advanced version available for purchase

• Reduction of investment in redundant management tools over time


• One system to manage Cisco UC voice and video collaboration networks

• Single pane of glass for management over time

• Provisioning, assurance and analytics in a single, integrated product

• Reduces management complexity and Total Cost of Ownership

• Speeds site rollouts and reduces time required to add and change users and services

• Ensures high quality of service and timely issue resolution for a superior end user experience


AssuranceContinuous

monitoring anddiagnostics

AnalyticsLong term trending

and analytics

ProvisioningSimplified

deployment and

configuration


Accelerating the Collaboration Network Deployment

In an enterprise with multiple branches, the IT manager is planning to make a quick transition to a Cisco Collaboration network

In an enterprise with multiple branches, the IT manager is planning to make a quick transition to a Cisco Collaboration network

The organization wants to optimize network operations OPEXThe organization wants to optimize network operations OPEX

The organization wants to control the access and periodically audit the changes in the collaboration network

The organization wants to control the access and periodically audit the changes in the collaboration network

• Accelerate site rollouts • Perform bulk user import• Accelerate site rollouts • Perform bulk user import

• Utilize lower skilled help desk staff to manage moves, adds, and changes

• Lower training costs through a single user interface for provisioning

• Utilize lower skilled help desk staff to manage moves, adds, and changes

• Lower training costs through a single user interface for provisioning

• Perform fine-grained, role-based access control

• Track and audit all activity for improved accountability and troubleshooting

• Perform fine-grained, role-based access control

• Track and audit all activity for improved accountability and troubleshooting

Challenges Solution


• Operate (Monitoring, Troubleshooting and Diagnostics)


Assuring the Collaboration Network

Organization wants to ensure high service quality of voice and video being offered to their users

Organization wants to ensure high service quality of voice and video being offered to their users

Organization wants to quickly recover from any unplanned outages, improve Mean-Time-To-Repair (MTTR) and lower downtime

Organization wants to quickly recover from any unplanned outages, improve Mean-Time-To-Repair (MTTR) and lower downtime

IT admin wants to know about and quickly fix any service degradation issues before users are impacted

IT admin wants to know about and quickly fix any service degradation issues before users are impacted

• Proactively monitor and measure quality of each and every voice call and video session

• Use IP SLA VO to test the readiness of the network prior to sensitive collaboration meetings

• Proactively monitor and measure quality of each and every voice call and video session

• Use IP SLA VO to test the readiness of the network prior to sensitive collaboration meetings

• Perform real-time monitoring and alerting of service and network outages

• Use integrated best practices troubleshooting flows to isolate real fire from smoke

• Perform real-time monitoring and alerting of service and network outages

• Use integrated best practices troubleshooting flows to isolate real fire from smoke

• Perform automated synthetic tests to proactively monitor and measure service performance and availability

• Trace video session path and identify the problem hops using Medianet

• Perform automated synthetic tests to proactively monitor and measure service performance and availability

• Trace video session path and identify the problem hops using Medianet

Challenges Solution


• Analyze & Optimize


Analyzing and Optimizing the Collaboration Network

CIO wants to know the speed of transformation to voice and video technologies in his/her organization and requires a weekly progress report

CIO wants to know the speed of transformation to voice and video technologies in his/her organization and requires a weekly progress report

IT Manager needs to understand user preferences, know voice and video call distribution for charge-back analysis, and make informed investment decisions

IT Manager needs to understand user preferences, know voice and video call distribution for charge-back analysis, and make informed investment decisions

IT planner wants to analyze costly network resource usage trends and add capacity where needed—or remove excess capacity

IT planner wants to analyze costly network resource usage trends and add capacity where needed—or remove excess capacity

• Trunk and route group usage trends• “Average Bouncing Busy Hour”-based capacity

reports

• Trunk and route group usage trends• “Average Bouncing Busy Hour”-based capacity

reports

Solution

• Technology adoption dashboard• Automated scheduled PDF reports via email

• Endpoint and call distribution trends• No-show and lesser usage reports and trends• Call duration (> or < x ) reports for a group (or for

each endpoint)

Challenges


Service Support

•Video endpoint provisioning (for CUCM registered endpoints)

•New UC Service Setup User Interface

− Quickly setup UC services with cluster setup for Jabber

− UDS for Jabber directory service

− TMS scheduling groups chosen, cluster by cluster

•Provision lines without phones

− Add lines to users for CUCM self provisioning feature

− Allows voicemail provisioning without CUCM

− Can attach or detach a line from a phone and preserve voicemails


Device and Endpoint Support

•Change Notification and dynamic loading of settings for CUCM

− CUCM changes notify automatically, no more nightly sync

•New device management interface

− All devices managed on same UI

− Hover box for device information, launching tasks, checking connectivity or cross launches

•Dynamically supports new phone models (provisioning only)

•Support for all endpoints supported by CUCM

•VG350 voice gateway support


New UIs

•User Management

− Users are listed in rows that can be sorted and filtered

− Wildcard searches from the search box

− Shows only users the administrator has rights to manage

− Hover for basic task launch

•User Provisioning Setup

− Single menu item

− Workflows the Domains, Service Areas, Service Templates and User Roles

•Improved license management

− Noticeable improvement when used standalone or BE6K


Settings and Attribute Coverage

•FULL coverage for CUCM, IM&P and CUC

− Increased native coverage

− Additional coverage using cross launch

− Additional CUCM templates can be setup and used in Day 2 ordering workflow

•Ability to get to Unity Connection pages and settings

•Cross launches to other UC applications

− TMS, Express, Conductor, PC Deployment and Prime License Management

− Service pages on CUCM


• User, Device and Endpoint 360 view

• Troubleshoot In-progress Audio Call

Quality

• Video Assurance enhancements

• Jabber endpoint Type detection

• IPv6 ready: Endpoints support


Device and Endpoint 360 view

• At-a-glance consolidated information for devices, applications and endpoints

• Contextual cross launches for next steps troubleshooting

User 360 view

• Active Directory integration for user information

• Single interface to visualize all endpoints for a user

• Quickly determine service experience for all endpoints

• Contextual cross launches for next steps troubleshooting

Troubleshoot In-progress Audio Call Quality

• Get alerted when key audio phone call quality degrades

• Trace call-path and pin-point hotspot causing quality degradation using Cisco Medianet

Video Assurance enhancements

• Synthetic (P2P) test call for proactive measurement of service experience (synthetic? Includes endpoints?)

• ISDN (for legacy video deployments) device fault and performance monitoring ?

• Conferencing device fault and performance monitoring

• VCS license consumption information

• Better conference session diagnostics: MCU to endpoint media-trace


• Standard Prime Collaboration : Provisioning & Assurance− Included with all UC 10.0 UCL and CUWL licenses at no additional charge

− All UC 10.0 customers have the right to download and install the Standard Management

− Standard is not supported for UC 8.x – 9.x

− Cannot be used in a services/MSP offering

• Advanced Prime Collaboration : Provisioning, Assurance & Analytics− Can be offered to 100% of UC 8.x and above customers and is a chargeable add-on

− Tiered pricing based on endpoint

− Partners using Prime to provide a service must purchase the Advanced version

Provisioning

Assurance

Analytics

NA – Advanced offer only

Standard - included Advanced - optional

Single cluster Provisions all Collaboration Services 2-levels RBAC for delegation Audit log across multiple services Single cluster batch

Includes all Standard features+Multi-cluster in a single instanceAPIs for integrationProcess workflowAdvanced RBACInfrastructure templates

Single cluster Voice & Video fault Performance metrics Email notifications Simple RBAC

Includes all Standard features+Multi-cluster in a single instanceDetailed endpoint monitoringDeep video session monitoringMulti-level RBAC & groupingDiagnostic tests & more ….

Long term reporting and analysis:Technology usageTraffic analytics Capacity planningService usageQuality of service


Packages Description

Standard Single cluster‒Single user interface with both native features and contextual cross-launch (phased out in future releases)‒Provisions all services (voice, CUCM video and TelePresence endpoints, presence, voicemail, mobility)‒Audit log‒Three levels of Role Based Access Control (RBAC)

system level, advanced ordering level and basic ordering level (no per domain group granularity)‒LDAP Integration, federated or non-federated, per domain group‒Batch provisioning

Advanced Multi cluster‒ Advanced role based access control and delegation; order admins can be assigned to different domain groups of users‒ Ordering Workflow (approver, MAC assigner, shipper and receiver)‒ Batch import of users, service additions/modifications, and import infrastructure settings ‒ UC and IOS Infrastructure templates with embedding and chaining, keywords and scheduled template based provisioning‒ Northbound workflow API (no longer optional)‒ Managed services features


Packages Description

Standard Single cluster‒Single user interface with both native features and contextual cross-launch (phased out in future releases)‒Core UC components (CUCM, Voice Mail & Presence)‒Core Video components (TS, VCS, MCU, Conductor)‒Fault and performance metrics and short term trending (RTMT) ‒Configurable performance alerts and email notifications (RTMT)‒TMS ticketing‒Search and status

Advanced Multi cluster‒ Additional component coverage: CCE, CCX, CVP, UC8.6-9.x, gateways, switches, routers, CTMS, CTS-Man, 3rd party SNMP‒ Health dashboards (top 5 impacted MOS, Trunk Group, etc)‒ Detail monitoring for endpoints: MOS, call failures, registration‒ Auto-discovery, RBAC, grouping and topology views‒ Fault and performance views of the network and video conferences‒ Service quality (MOS, jitter, packet loss, etc.), call categorization and analysis, call detail records reports‒ Video session troubleshooting using Medianet‒ Voice diagnostics views, Medianet call trace and testing‒ Alarm correlation, syslog events‒ Managed services (for video only in 10.0, voice on roadmap)

Analytics‒ Technology Adoption‒ Capacity Analysis‒ Service Experience‒ Asset Usage‒ Traffic Analysis


1. Enables customers to rollout Cisco UC and Collaboration technology faster – you make more money!

2. Management is included with the offer – removing competitive barriers

3. Prime Collaboration Advanced is comp’ed just like any other Collaboration offer and included in the VIP program

4. With Standard Prime Collaboration included in the offer, an Advance will be an easy upsell

5. Improved CSAT: With joint development, Prime will be a more complete offer, keeping up with CTG technology


1. Reduces the Total Cost of ownership for UC & Video Deployments

Less tools to learn, reduced training

Reduced skillset required through delegation

Hides the complexity of UC

2. Enables faster rollout of UC technology

3.Allows valuable IT staff to focus on more strategic investments

4.Improved end customer satisfaction Ensures higher quality of service

Issues are resolved before end users report problems


http://www.cisco.com/go/primecollaboration

http://www.cisco.com/en/US/partner/products/ps12363/index.html

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/pcm

Cisco Confidential 1 C97-728924-00 © 2013 Cisco and/or its affiliates. All rights reserved. Alberto...

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Transcript of Cisco Confidential 1 C97-728924-00 © 2013 Cisco and/or its affiliates. All rights reserved. Alberto...