Cisco - Collaboration Enabled Business Transformation
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Transcript of Cisco - Collaboration Enabled Business Transformation
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Collaboration Enabled Business TransformationAlan RegisterCollaboration Specialist
Make change work for youIBM Insight Forum 09®
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IBM Insight Forum 09
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®Make change work for you
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IBM Insight Forum 09 Make change work for you®
Sales Transformation Solution Overview
Find Interact Measure
The Right People
Network as a Platform
Virtually withoutcompromising
Business Results
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IBM Insight Forum 09 Make change work for you®
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IBM Insight Forum 09 Make change work for you®
Click Here
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IBM Insight Forum 09 Make change work for you®
Click Here
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IBM Insight Forum 09 Make change work for you®
Click Here
Click Here
Click Here
Click Here
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IBM Insight Forum 09 Make change work for you®
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IBM Insight Forum 09 Make change work for you®
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IBM Insight Forum 09 Make change work for you®
WebEx Meeting Centre Desktop Collaboration
Session InitiationMeeting trafficVoIP/Video
IntranetIntranet
Servers
InternetInternetCollaboration Bridge
Collaboration Bridge
ServersServers
Web Zone
Meeting Zone
WebEx ClientsOn enterprise network
IBMForum
Recording
DB
Multi-Media Platform
Multi-Media Platform
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IBM Insight Forum 09 Make change work for you®
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IBM Insight Forum 09 Make change work for you®
Mobile Collaboration
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IBM Insight Forum 09 Make change work for you®
Business Results
Sources: Detail interaction tracking, PSS/CSE survey March 2008, Y/Y expenses analysis July 2008
SOAR Virtual Sales Specialist InitiativeCombination of Technology, Process and Culture change
SOAR Business Results
39% to 51% increase in external interactions.
Customer Reach
InteractionQuality
Satisfaction ratings between 4.7 and 4.9 (out of 5.0 Rating)
ExpensesReduced
52 to 63% decline in T&E Expense
Time Saved 6 to 17 hours saved per week per specialist
Bottom Line 1 FTE saved for every 5 virtual specialists; better work/life balance
Virtual Community
Expertise Locator
Web 2.0 Applications
Cisco UC&C Solutions
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IBM Insight Forum 09 Make change work for you®
IBM Insight Forum 09®
Make change work for you
Thank you
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