CIO Update:Current and Future*

Gil Gonzales, Ph.D. July 22, 2010Chief Information Officer UNM Tech Days

“Strategy without tactics is the slowest route to victory. Tactics

without strategy is the noise before defeat.”

Sun Tsu, Art of War

UNM Today

Plus . . . Awards Research

Successes Scholarship Collaborations Regional Standing Steve Alford

Delta . . . Budget Rescissions

($200 m) Faculty

Dissatisfaction Communication

Gaps Silos and “Divides” Highly-Distributed

IT Fractioned IT

Budgets

Enterprise Services

Enterprise Services

Common “Baseline” for Services

Uniform Access Based on Valid NetID

Cross-Organizational Coordination (within IT)

Coordinated Assistance / Helpdesk

Efficiencies and Effectiveness

Knowledge Management using FastInfo

Service Management for integrated IT support

Active Directory – University Forest

Computer Hardware Standards

Centralized Software Licensing

Collaborations

Capital Projects Sector Planning Emerging Standards Shift from Single Funding

Approaches

Academics—Labs, Servers, Desktops, Classrooms, etc. Expanding Loadset Deployment Technology Fees (labs, licensing,

etc.) Co-Location – Servers

Collaborations

HSC, UNMH, ULibraries, CARC, (and others) Network Planning Mobility Video Conferencing Messaging and Calendaring

National and Regional Networks New Mexico Research Network Western Regional Network

Internal IT Practices

* ITIL=Information Technology Infrastructure Library

ITIL* Quality FrameworkMethods and Controls - Security,

MonitoringCoordination across IT operations

IT Summer Projects 2010

Student-Centric Services IT Pod Upgrades CNM/UNM Electronic

Data Transfer Banner Improvements -

Best Grade for Repeat Courses

Dorm - packet shaping Support for New

Technologies (iPads, etc.)

Faculty Support Instructor

Workstations in Classrooms (90%)

Grade Entry and Upload to Banner

IT Purchasing Buying Software

via Lobo Mart Virtual Server

Hosting

IT Summer Projects Cont’d

E-Mail Improved WebMail

performance

Network & Security Building Switch

Upgrades No-Cost Antivirus

software license renewed

Web Development Web Content

Management

IT Goals FY2011Academic

Technologies Engage

Faculty/Students Improve Classroom

Services

Network Refresh Implement Network

Plan Complete Wireless Innovate (WiMax, etc.)

IT Goals FY2011

IT Funding HED Funding Fees In-Sourcing

IT Staff Development Commitment to Training Align Staffing Continues

Data Centers City Center East / West Disaster Recovery

IT Goals FY2011

Research Networks Advantage Research

Requirements Connect to Researchers, not

Buildings Collaborate with VPoR

IT Security External Reviews Common Tools for University

Use

IT Dashboard Goals FY2011

Cost Containment – Enterprise Services Review for Internal

Efficiencies Set Priorities (method) Consolidations In-Sourcing Options

IT Dashboard it.unm.edu/dashboard

Future: IT as a Change Agent Promote and

advocate for innovation

Use existing strengths and deployments when possible

Engage in developing advanced skills in staff

Strategy / Initiatives

Re-Invent Funding Models

Identify and Build the Core Mobility Access / Broadband Classroom / Learning

Spaces

Relationships with State of New Mexico and Higher Education in NM

Strategy / Initiatives

Strategic Sourcing Statewide Services UNM Licensing Others

IT@UNM as a Startup Collaborations with Private

Sector Capital Capacity for

Internal Operations

Moving Forward . . .

Focus on Aligning Work to the University Mission

Establish a Climate that Advocates for Innovation

Access to Information / Technology Enables Change

“You have to believe in yourself.”

Connect Innovate Serve