CIO Perspectives Survey - Adobe Inc. · 2 days ago · CIO Response to COVID-19 All organisations...

CIO Perspectives Survey India & Australia Results

July 2020

©2020 Adobe. All Rights Reserved. Adobe Confidential.

Highlights

AI/Machine Learning & 5G Technology

Use of AI/ML projects is quite high In India (and significantly higher than in Australia or the US), with significant incorporation of AI/ML into all company functions. Over half of organisations think that 5G will have a major impact on their organisation, with higher agreement among Indian CIOs.

Hiring

Organisations expect that COVID-19 will impact hiring plans for the year, although a significant number of IT teams (especially in India) plan to hire this year.

Planned Investment

Half of organisations say that the COVID-19 crisis has limited their planned investments, but cyber security, AI/ML, and public cloud remain top priorities for a significant number of organisations.

CIO Response to COVID-19

All organisations surveyed have been significantly impacted by COVID-19, with 67% of organisations seeing a direct impact on their customer facing activities. CIOs faced challenges in helping their teams communicate effectively and having the right technology.

Most organisations were able to quickly implement plans to react to the health crisis but are only in early stage planning for post-COVID business. Despite this, CIOs are optimistic about their organisation’s ability to find success in the post-COVID economy.

Cyber Security

Cyber security investment is prevalent in the planning for many organisations (including increasing headcount) and this continues even after COVID-19 related disruptions. This is not surprising, considering that 8 in 10 organisations experienced some form of security attack in the past year.


Methodology

Who participated

in this research?

How was this research

conducted?

Sample Frame

• 53 CIOs from India and 55 CIOs from Australia completed the survey online;• To qualify, the participant had to be the CIO of a company with at least 100 employees• CIOs from a variety of company sizes (41% 100-1000 employees, 34% over 5000

employees) and industries (technology, financial services, healthcare, retail, manufacturing and telecom are most common)

• Participants were recruited from an actively managed online panel and verified using publicly available information (e.g., LinkedIn profiles)

• Participants were incented using rewards points offered by their online panel• Research was conducted between April 24th and May 7th, 2020

• No weighting of data was required• Margin of error is +/- 9.7 percentage points at the 95% CL• A similar survey was conducted in the US in March 2020. Additional results can be found

at https://portal.advanis.net/adbe/

Advanis is a member of the Canadian Research Insights Council (CRIC) and confirms that this research fully complies with all CRIC Standards including the CRIC Public Opinion Research Standards and Disclosure Requirements. This research was sponsored by Adobe and conducted by Advanis. For information about data collection, please contact Lori Reiser ([email protected] 519.340.0125)

Icon Source: icons8.com

https://portal.advanis.net/adbe/http://www.advanis.net/https://canadianresearchinsightscouncil.ca/standards/

Key Findings: COVID-19


COVID-19 Impact

CIO Perspectives Results (April/May 2020) cv0 - How are you currently interacting with your consumers? Base: All respondents (106)cv1 - What has been the degree of impact of COVID-19 on your organisation? Base: All respondents (107)

• Nearly all organisations report significant or major impact to their business operations as a result of COVID-19

• 2/3 of organisations have had their customer facing activities curtailed (offering pick up, delivery, or curbside pick-up options, or reduced hours)

COVID-19 Impact

20%

35%

32%

13%

1

Open asusual

Open, butmodified

Online ortelephonepurchasesonly

93

%Impacted

7%

12%

45%

36%

1

Significant impact

Majorimpact

Minorimpact

Almostno impact

67

%Curtailed

Organisations in India were more likely to say that the impact on their business was significant, compared to those in Australia (46% vs. 25%)


Planned & Implemented Workplace Changes

CIO Perspectives Results (April/May 2020) cv2a - Which, if any, of the following measures does your organisation plan to implement or has already implemented to deal with COVID-19? Base: All respondents (106-107)

Planned & Implemented Workplace Changes

83% 83% 81% 79% 78% 75% 75% 74% 74% 72% 67% 66% 65% 63% 59% 57% 57%44%

12% 10% 13% 19% 18% 18% 17% 19% 20% 21%20% 24% 21% 21% 25% 23% 23%

33%

Pro

mo

te h

an

d w

ash

ing

Sta

ff, c

on

tract

ors

, an

d

cust

om

ers

have

acc

ess

to

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En

cou

rag

ing

/man

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ng

re

mo

te w

ork

Exp

an

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em

ote

wo

rk

acc

ess

Han

d r

ub

dis

pen

sers

in

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rom

inen

t p

lace

s

Avo

id t

rave

l to

CO

VID

-19

aff

ect

ed

are

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Self-i

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or

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g f

rom

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rface

s/o

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cted

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y

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ng

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Rest

rict

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vel fo

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usi

ness

Make

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hat

face

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ilab

le

Make

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pap

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ues

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Ed

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nfo

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ake

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ing

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ays

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elln

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Planned

Implemented

• Most organisations have implemented changes to increase access to cleaning and handwashing, eliminated travel, and mandated remote work

• Fewer organisations have offered office equipment for remote workers, provided education or mental wellness supports, or offered increased paid leave for impacted employees Organisations in Australia are

more likely to have encouraged or mandated remote work (95% vs 67%) or expanded access to more staff (96% vs. 60%). They have also mandated travel limitations (82% vs 62%).


Remote Workforce

3%

4%

12%

14%

16%

16%

36%

Access to services / software

Contractors/vendors

Security

Internet, broadband (NBN inAustralia) & infrastructure

Technology tools (teleconference,file-sharing services)

Hardware (computers, propermobile phones, etc.)

Effective communication

CIO Perspectives Results (April/May 2020) cv4b - For a CIO, what is the biggest challenge to employees working remotely? Base: All respondents (108)cv4a - Do you think your organisation is set up effectively to work remotely during this time? Base: All respondents (107)

Transition Effectiveness• CIOs say the challenges their remote workforce face include effective communication, having access to the right technology (software/hardware/internet)to work effectively, and security issues

• Half of CIOs feel that their organisation has been very effective in transitioning to remote work

Effective communication

Hardware(computers, proper mobile

phones, etc.)

Technology tools (teleconference, file-sharing

services)

Internet, broadband in Australia) and

infrastructure

Security

Contractors/vendors

Access to services / software

Remote Workforce Challenges

94

%Effective

4%

41%

53%

1

VeryEffectively

Effectively

Neutral

Ineffectively

VeryIneffectively

In India, gaps existed for having the right technology tools (28% vs 4%) (and made major investments in technology), while in Australia, internet infrastructure was a larger concern (24% vs 4%)


Business Continuity Challenges

1%

25%

27%

29%

30%

31%

31%

35%

36%

Other

Infrastructure/hardware loads

New delivery models (e.g., online vs. instore)

Revenue/cashflow

Access to supply chain

Mobility

Cloud based computing

Security

Supporting remote teams long term

Business Continuity Challenges

CIO Perspectives Results (April/May 2020) cv10 - From your perspective as a CIO, which are the biggest challenges to business continuity in today's climate? Base: All respondents (106)

Organisations in India have significantly higher business continuity concerns:

2%

48%

42%

35%

38%

56%

58%

42%

46%

0%

4%

13%

24%

22%

7%

6%

28%

26%

Other

Infrastructure/hardware loads

New delivery models (e.g., online vs. instore)

Revenue/cashflow


Mobility


Security

Supporting remote teams long term

Australia

India

Supporting remote teams long-term

Security


Mobility


Revenue/cashflow

New delivery models (e.g., online vs. in store)

Infrastructure/hardware

Other

Supporting remote teams long-term

Security


Mobility


Revenue/cashflow

New delivery models (e.g., online vs. in store)

Infrastructure/hardware

Other


Initial COVID-19 Planning

CIO Perspectives Results (April/May 2020) cv11 - How long, once the COVID-19 situation began, did it take for you and your team to develop a plan for reaching to the changes in your business? Base: All respondents (107)cv12 - How much of your plan have you been able to implement? Base: All respondents (107)

• More than half of organisations reported that they had a plan developed within a week of COVID-19 becoming a serious business concern (while 11% said that it took more than a few week)

• Most organisations are far down the path of implementing that plan, with 4 in 10 completely implemented

Timing of Initial Planning

60

%

Within a

week

3%11%

26%

31%

29%

1

Within days

Within aweek

Within afew weeks

Less thantwo months

Still workingon the plan

93

%All/Most

6%

48%

46%

1

All of ourplan

Most

Some

None of theplan

Organisations in Australia were quicker to implement their plans, with 73% developing a plan within a week compared to organisations in India, where only 46% did within a week


Post COVID-19

CIO Perspectives Results (April/May 2020) cv6a - Has your team begun developing planning for the period after [lockdown] restrictions are lifted? Base: All respondents (107)cv6b - What changes will your organisation make in the longer term, thinking about the long lasting implications on work, post COVID-19? Base: All respondents (107)cv7 - Are you optimistic or pessimistic about your organisation's ability to find success in the post COVID-19 economy? Base: All respondents (107)

• Most organisations are only in early stages of planning for post-COVID business

• CIOs expect that remote work, security, and travel policies will be most impacted post-COVID, as will investment in core infrastructure and an acceleration to online or remote selling

• 71% of organisations are optimistic about their organisation’s ability to find success in the post COVID-19 economy – but 25% of Indian organisations are pessimistic about their ability to find success

.

Post COVID-19 Planning

49%

Implementing /

late stage

planning

3%

48%

21%

28%

1

We are alreadyimplementing partsof our plan

We are in late stageplanning

We are in early stageplanning

No, we have not yetdeveloped planning

Planned Changes

2%

36%

42%

43%

52%

62%

64%

No changes

Modify policies related to 'bring your own device'

Accelerate online / social selling capabilities

Increase investment in core infrastructure

Modify policies related to travel

Increase security for a remote workforce

Modify policies related to allowing remote work

Modify policies related allowing remote work

Increase security for a remote workforce

Modify policies related travel

Increase investment in core infrastructure

Accelerate online / selling capabilities

Modify policies related 'bring your own device'

No changes40% of organisations in India have already implemented parts of their post-COVID-19 planning (vs. only 16% in Australia)

Key Findings: AI / ML & 5G Technology


AI/ML Implementation

CIO Perspectives Results (April/May 2020) ai3 - Does your firm currently use AI / Machine Learning in any projects? Base: All respondents (105)ai4 - In what company functions do you use AI / Machine Learning? Base: Firm currently uses AI / Machine Learning (69)ai6 - What's your company's biggest challenge with implementing artificial intelligence projects? Base: All respondents (107)

AI/ML Functions(Base: Implemented AI/ML

project)

43%

35%

14%

12%

10%

9%

9%

6%

6%

In all company …

IT

Customer support

Human resources

Research and …

Marketing

Sales

Finance

Other

AI/ML Implementation Challenges

(Base: All respondents)

25%

11%

10%

9%

8%

7%

7%

6%

6%

1%

6%

3%

Data issues

Finding AI usages

Employee talent

Real-time data pipeline issues

Lack of adequate funding

Difficulty demonstrating the ROI

Company support

Operationalizing models

Conflicting business priorities among departments

Maintaining quality of models

Other

No challenges

Data issues

Finding AI usages

Employee talent

Real-time data pipeline issues

Lack of adequate

Difficulty demonstrating ROI

Company support

Operationalising models

Conflicting business priorities among

departments

Maintaining model

Other

No challenges

• Two-thirds of organisations have implemented an AI/ML project

• Data issues are the most common challenge to AI/ML implementation

• Just over 4 in 10 organisations say this has been incorporated into all company functions

Implementation of AL\ML projects is driven by Indian organisations (82%) [US and AU are 56%/53%]


New-Age Technology Training

CIO Perspectives Results (April/May 2020) m5b - What are some of the measures you have undertaken in your organisation to ensure that your workforce is adept with AI/ML, AR/VR, other new-age technologies? Base: All respondents (106)

Measures Taken to Ensure Workforce is Adept with AI/MR,

AR/VR, etc.• Organisations make use of a mix of

internal and external training and conferences to build their team’s skillsets with AI/ML, AR/VR, and other new-age technologies

11%

4%

11%

28%

45%

Not a priorityfor our

organisation

OtherNew hires withthis skill set

Externaltraining,

conferences

Internal training

89%Have

taken at least 1

measure

All CIO’s surveyed in India have taken at least 1 measure (compared to 78% in Australia)


5G Technology Impact

CIO Perspectives Results (April/May 2020) ai1 - What impact do you think 5G will make to your business [in the next five years]? Base: All respondents (107)

Expected Impact of 5G

6%

40%

54%

1

Majorimpact

Minorimpact

Noimpact

• Over half of organisations think that 5G will have a major impact on their organisation

̶ Indian CIO’s are more likely to expect 5G to have a major impact (67% compared to 42% among Australian CIO’s)

94% Impact

Indian CIO’s are more likely to expect 5G to have a major impact (67% compared to 42% among Australian CIO’s).

Key Findings: Cyber-Security


Cyber-Security Investment Plans

CIO Perspectives Results (April/May 2020) a2 - Please indicate the areas you now foresee increased financial investment in this year? Base: All respondents (107)a2a - Please indicate the areas you had planned increased financial investment in this year before COVID-19? Base: All respondents (107)a3 - What areas do you plan to increase headcount in this year? Base: All respondents (106)

• Cyber-security / privacy was the most often cited area for planned investment, both before COVID-19 and currently (two-thirds of organisations)

̶ Indeed, 4 in 10 organisations plan to increase headcount in this area currently

65% 64%

Cyber security / privacy

Pre- Post-

Pre- vs. Post- COVID-19 Cyber-Security Investment

Plans

(-1%)


Cyber-Security Importance & Attacks

CIO Perspectives Results (April/May 2020) ai2 - Do you agree or disagree that your organisation places a high priority on cybersecurity? Base: All respondents (107)b1 - Which of the following has your firm experienced over the past year? Base: All respondents (108)

Experienced in Past Year• 70% of CIOs strongly agree that their organisation places a high importance on cyber security

• Nearly 9 in 10 organisations experienced some form of security attack in the past year (shadow IT, phishing, and insider threats being most common)

Organisation Places High Priority on Cybersecurity

89

%

NET

Agree

3%8%

19%

70%

1

Stronglyagree

Somewhatagree

Neitheragree nordisagree

Somewhatdisagree

Stronglydisagree

12%

22%

27%

31%

42%

53%

None of these

Website hack

Data breach

Insider threats

Shadow IT

PhishingPhishing

Shadow IT

Insider threats

Data breach

Website hack

None of these

Phishing is the most common threat in Australia (76%)

In India, insider threats (45%) and data breaches (38%) are more common

Key Findings: Hiring


COVID-19 Impact on Hiring

70%think COVID-19 will negatively impact hiring cycle for their team(among those actively andcurrently hiring)

51%of organisations are actively and currently hiringwithin CIO’s department

CIO Perspectives Results (April/May 2020) cv5a - Is your organisation actively and currently hiring for roles within your department? Base: All respondents (106)cv5b - Do you think COVID-19 will negatively impact the hiring cycle for your team? Base: Actively/currently hiring (54)

Half of organisations are actively hiring (77% India, 26% Australia)

However, among those actively hiring, most think that COVID-19 will negatively impact hiring this year (78% India, 50% Australia)


Hiring Priorities

CIO Perspectives Results (April/May 2020) a3 - What areas do you plan to increase headcount in this year? Base: All respondents (106)m5a - What skill set will your team and new hires have to have to be successful in the next 5 years? Base: All respondents (108)

• Headcount increases are most commonly planned in cyber security, AI/ML, infrastructure, and public cloud functions. Hiring intentions are higher in all areas in India

• Soft skills (teamwork, project management, creativity) rank as high as technical skills (analytical skills, customer knowledge) in priorities when hiring new IT team members

Skillset Required for Future Success

Planned Increase in Headcount

67%

64%

62%

59%

56%

51%

49%

43%

26%

19%

4%

Teamwork

Creativity

Analysis/Analytical ability

Project management

Customer knowledge

Leadership/Mentorship

Design skills

Storytelling/Writing

AI/ML

AR/VR

Other

Teamwork

Creativity

Analysis/ Analytical ability

Project management

Customer knowledge

Leadership/ Mentorship

Design skills

Storytelling/ Writing

AI/ML

AR/VR

Other

42%

38%

30%

28%

24%

23%

23%

22%

21%

19%

16%

6%

10%

Artificial intelligence/machine learning/automation

Cyber security and privacy

Public Cloud

Infrastructure

R&D

DevOps

Data management/lakes

Education

Compliance

Real Time experiences

Edge Computing

Other

None of these

AI/ML/automation

Cyber security and privacy

Public Cloud

Infrastructure

R&D

DevOps

Data

Education

Compliance

Real Time experiences

Edge Computing

Other

None of these

Project management (70%), creativity (68%) and customer knowledge (66%) are highly valued

Teamwork (73%), Analytics (73%), and Design skills (62%) are highly valued

Key Findings: Planned Investment


COVID-19 Impact on Investment

CIO Perspectives Results (April/May 2020) a2b - Has the amount of planned financial investment been impacted by COVID-19 and its impacts on the economy? Base: All respondents (106)a2c - Have the areas of planned financial investment been impacted by COVID-19 and its impacts on the economy? Base: All respondents (107)

• Overall, half of organisations say their planned financial investments have decreased because of COVID-19

• Most describe changes as minor differences in investment priorities

Impact on Planned Investment Amounts

54%

25%

22%

1

Overallinvestment hasincreased

Nodifference

Overallinvestment hasdecreased

Impact on PlannedInvestment Priorities

80% Difference

20%

48%

33%

1

Majordifferences

Minordifferences

Nochange

1/3 of organisations in Indiahave increased their investment (only 13% in Australia).


COVID-19 Impact on Investment

CIO Perspectives Results (April/May 2020) a2 - Please indicate the areas you now foresee increased financial investment in this year? Base: All respondents (107)a2a - Please indicate the areas you had planned increased financial investment in this year before COVID-19? Base: All respondents (107)

Pre- vs. Post- COVID-19 Investment Plans

65%

52%47%

42%35%

29% 28%24% 27% 26% 23%

18%

64%

45%

35% 32% 33%26% 26% 26%

19% 18% 19% 18%

Cyb

er

secu

rity

/ p

riva

cy

Art

ific

ial

inte

llig

en

ce/m

ach

ine

learn

ing

/au

tom

ati

on

Infr

ast

ruct

ure

Pu

blic

Clo

ud

Data

man

ag

em

en

t/la

kes

DevO

ps

Ed

uca

tio

n

Co

mp

lian

ce

Ed

ge C

om

pu

tin

g

Head

cou

nt

R&

D

Real Tim

e e

xperi

en

ces

Pre- Post-

• COVID-19 has done little to change the top investment priorities (cyber security, AI/ML, infrastructure, public cloud)

• Some areas have been deprioritised (particularly infrastructure, public cloud, Edge Computing, and headcount)

(-1%)

(-7%) (-12%)

(-10%) (-2%)

(-3%) (-2%) (+2%)

(-8%) (-8%) (-4%)(0%)

29%

India

9%

Austr

alia

31%

India

7%

Austr

alia

35%

India

13%

Austr

alia

38%

India

16%

Austr

alia

29%

India

7%

Austr

alia

CIO Perspectives Survey - Adobe Inc. · 2 days ago · CIO Response to COVID-19 All organisations...

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