CIO New Year's Resolutions, 2014 | Encontro de Cios Matera Systems e Sucesu Minas 18/03/2014

This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

by Analysts John Mahoney and Mark Raskino

Presented by Celso Chapinotte [email protected]

Gartner for IT Leaders 2014: The Start of Your Transformation to a Digital CIO — CIO New Year's Resolutions

mailto:[email protected]

Notes accompany this presentation. Please select Notes Page view to examine the Notes text.

Gartner for IT Leaders Toolkit

We All Need to Make Self-Improvement Resolutions

Get fit for digital business!

This research presents important but less obvious

ideas based on discussions with IT and business

leaders, as well as insights from Gartner analysts,

for CIOs to develop their organizations and

themselves. CIOs can apply these concepts to

help achieve results beyond the norm.

2014: The start of your

transformation to a digital CIO

The convergence of the Nexus of Forces and

the Internet of Things is creating the digital

industrial economy. 2014 is the year when

CIOs must embrace and help lead this

transformation.

1





1. Transform Your

Enterprise's Expectations

From

Conventional …

… To Digital



http://commons.wikimedia.org/wiki/File:Boardroom_at_the_Head

_Office.JPG

3

Does your board of directors really

understand how industries are being

disrupted by digital forces?



Take Your Board on a Tour of the Digital Industrial Economy to Establish Objectives

• Create a board tour of the digital economy

delivered using some of the tools, concepts and

channels of the digital world.

• Provide sound, graphics and video clips

recorded and assembled from a wide range of

existing and potential enterprise stakeholders in the

emerging digital ecosystem, and exploit publicly

available corporate vision videos.

• Incorporate challenging and inspiring examples,

such as visionary talks from TED, particularly in the

technology section, and keynote presentations via

Gartner Events On Demand. Also, consider guiding

board members to other fruitful sources so that they

can find and follow new ideas for themselves.

4


Gartner for IT Leaders Toolkit 5

Are your managers and professionals

creative enough to digitally reimagine

your product or service?

http://upload.wikimedia.org/wikipedia/commons/f/fd/Light_0134

0_color.jpg

http://upload.wikimedia.org/wikipedia/commons/f/fd/Light_01340_color.jpg





Open Minds to Digital Product and Data Innovation

• Open a dataset to the world. Enable outsiders to explore your data,

which is a powerful form of "open

innovation." Who knows what new kinds

of value might be discovered?

• Run a digital product creativity

workshop. Almost any group of managers and

professionals can be engaged in product

digitalization thinking. Try it.



Do you have technical people

in business departments?

Are they meddling amateurs or

valuable first-line support?



Celebrate and Exploit Shadow IT as It Becomes 'Everyone's IT'

• Engage with shadow IT, rather than ignoring or seeking to suppress it.

• Try a "shadow IT amnesty" — Offer a "no strings attached" consulting

service to help business units improve apps they are creating.

• Create an award (monetary or simply

recognition) for the best IT initiative

created outside the formal IT portfolio.

• Involve other C-level business leaders

in the adoption of everyone's IT as part

of your technology management

portfolio, to share the importance of

avoiding the downside risks to security,

coherence and maintainability created by

continued use of shadow IT.





2. Transform Your IT

Organization's Orientation

From Internal Processes …

... To External Differentiation



Are your IT suppliers all trying to sell

you incremental improvements to the

same old enterprise technology?



Explore Partnerships With Nonconventional Vendors for Outward-Facing Differentiation

• Assign each person on your senior team to identify and explore

one or two nonconventional vendors.

• Look into opportunities not usually within scope

— for example, marketing design agencies, social planners and niche

technology vendors outside your enterprise's mainstream.

• Create open dialogues

— for example, by hosting a conference in which you share ideas about your

industry's possible digital futures, with the aim of creating shared vision and

ambition for the future.



Are your IT performance metrics

driving the kind of advances your

business really needs?

99.999% Availability



Insist That IT Is Planned, Monitored and Recognized in External Business Terms

• Monitor IT services' performance in terms of external business impact.

• Recognize with a monthly or quarterly league table the highest

contributors, in terms of value per cost and in terms of annual improvement,

to focus people's thinking toward external value.

• Double the percentage of your project portfolio that creates value

beyond simply efficiency, in terms of your enterprise mission and/or

profitability.

98.7% on-time delivery of autonomous

truck route plans

• Create different KPIs for the parts of

the IT portfolio that face external

stakeholders (for example, valuing

speed over cost).

• Install three KPIs that assess

preparedness for the digital

industrial economy.

(see "The Gartner Business Value Model: A

Framework for Measuring Business

Performance" G00249947) 13



Did your business leadership team really

demand the latest multiyear IT "transformation,"

or did your own people suggest it?

Within just four years,

our architecture perfection

project could save up

to 5% of the IT budget!



Block IT's "We've Always Done That" Missions That Prevent Digital Agenda Progress

• Reconsider traditional IT transformations vs. digital business change.

• Don't be afraid to compare the revenue growth potential of digital

strategies with the cost-saving potential of an IT efficiency program.

• Businesses can't cost-cut their way to success indefinitely. You must

create new value for customers. Digital is now critical to that.

• Block, or halve the scope of, the next major IT

efficiency "self-made mission." Force the IT

organization to think about new kinds of IT value

creation. This shift of perspective could be the most

important leadership contribution you make in 2014.

• Ask who in the business (name

individuals — not departments) is really

demanding the ERP standardization or

shared-service project. If nobody is really

standing up for it, that tells you

something.

15





3. Transform Your

Personal Approach

From Operational

Support …

… To Creative Leadership



Modern technology helps you juggle

many tasks ... but does all that message

interruption let you think?



Disconnect and Think

• Commit blocks of time on your

calendar to disconnect — completely —

to read, sketch and think deeply.

• Find a room with no connections. The

IT paradox is that you perform below your

best and feel uncreative partly because

you are so distracted by smartphone

beeps and IM pings.

• Trains, planes and coffee shops are

among plenty of places to "hide." But vary

them. Change the pattern.

• Do some fresh reading or revision on

the subject of critical thinking, and

apply it to the major proposals that are

being placed in front of you.

18



Is your professional social network

a bit of a mess?



Broaden and Enrich Your Digital Social Graph

20

• Examine who you want and need in your social graph, considering named

individuals, the capabilities and skills you want to connect with, the background

of the people you want to link to, and their potential for onward networking to

their contacts.

• Look for people who can challenge

you, as well as those who can be your

friends.

• Compare your intended and actual

social graphs to find gaps that need

filling. Identify branches that need

pruning, and take action accordingly.

• If your existing social graph is too

cluttered, consider declaring a

complete "amnesty" refresh, by

dropping all contacts (on LinkedIn,

Facebook and so on) and starting

again. • (see "Digital Anthropologists Have Important Skills for Emerging Digital Enterprise

Strategies" G00249733)



Are you doing exactly the same things as other CIOs in your industry?

Do you keep banging your head against the same old problems?

Is your leadership style getting a bit tired and uninspired?



Spend Time Shadowing a Peer CIO in Another Industry — As You Wade Into the Digital World

• Identify and contact possible

shadowing partners in a business and a

context at the other end of the spectrum.

• Aim to spend one day a month

shadowing them — and have them

spend time shadowing you — for six to

nine months in total.

• Capture and compare the insights,

learning points and consequent actions.

• Use conferences and networking

events, and maintain contact by phone

conversations, if you can't spend one

day a month to shadow.

(see "The Five Characteristics of a New

Breed of CIO“ G00248210)

22





4. Set Aside Time …

… To Experience New Technologies Personally



www.rethinkrobotics.com

Set Aside Time to Experience Some New Technologies Personally in 2014

24

• Pick one or more of

these technologies.

• Buy them, or go to

see them.

• Challenge yourself to

think of at least three

ways each one could

be used in your

industry.

Some technologies

must be experienced

to be understood.

Do it before you get

hijacked by a

colleague waving a

business magazine.

https://code.google.com/p/arducopter/

www.oculusvr.com

www.hapi.com

www.snapchat.com

www.lg.com/us/mobile-phones/gflex



2014 Resolutions Summary

1. Transform Your Enterprise's Expectations from Conventional to DIGITAL.

A. Take Your Board on a Tour of the Digital Industrial Economy to Establish Objectives

B. Open Minds to Digital Product and Data Innovation

C. Celebrate and Exploit Shadow IT as It Becomes 'Everyone's IT‘

2. Transform Your IT Organization's Orientation from Internal Processes to

External Differentiation.

A. Explore Partnerships With Nonconventional Vendors for Outward-Facing Differentiation

B. Insist That IT Is Planned, Monitored and Recognized in External Business Terms

C. Block IT's "We've Always Done That" Missions That Prevent Digital Agenda Progress

3. Transform Your Personal Approach from Operational Support to Creative

Leadership

A. Disconnect and Think

B. Broaden and Enrich Your Digital Social Graph

C. Spend Time Shadowing a Peer CIO in Another Industry — As You Wade Into the Digital

World



Recommendations

CIOs should adopt at least half of these resolutions, and at least

one from each of the main themes.

Expect to spend 5% of your time on these activities in total,

probably drawn from the time budgeted for personal growth and for

team leadership development.

Choose the most relevant emerging technologies that you'll

personally view and experience.

Revisit the 2014 Gartner CIO resolutions for more ideas and

suggestions, and adopt and apply them.

This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

by Analysts John Mahoney and Mark Raskino

Presented by Celso Chapinotte [email protected]

for IT Leaders 2014: The Start of Your Transformation to a Digital CIO — CIO New Year's Resolutions

Obrigado!

mailto:[email protected]

CIO New Year's Resolutions, 2014 | Encontro de Cios Matera Systems e Sucesu Minas 18/03/2014

Technology

Transcript of CIO New Year's Resolutions, 2014 | Encontro de Cios Matera Systems e Sucesu Minas 18/03/2014