CIO - CAO

Commonwealth of Virginia Strategic Plan for Applications

Will Goldschmidt9 December 2008

CIO - CAOBackground

• One of three key initiatives within the CIO-CAO Operational Plan

• Developed between the CIO, CAO and the Information Technology Investment Management Customer Council– Work began in June 2008– Expect draft document in Jan 2009

CIO - CAOPurpose

• To provide the Executive Branch of government with a to-be vision for application management and the goals, objectives and strategies for achieving the vision.

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CIO - CAODefinitions

• Enterprise Applications: Centralized administrative applications which act as the authoritative source of data or processing for the Commonwealth.*

• Collaborative Applications and Services: Business applications and services which provide organizations and/or political subdivisions the opportunity to work together, in a substantive, mutually beneficial relationship, towards a common integrated solution.

• Agency Specific Applications: Applications which support a unique agency requirement or mission.

• Vision: A desired end state.

• Governance: – "… the leadership and organizational structures and processes that ensure that the

organization's IT sustains and extends the organization's strategies and objectives." IT Governance Institute

– "The processes which ensure the effective and efficient use of IT in enabling an organization to achieve its goals."

Gartner

* Opportunities for more than “administrative” systems. 4

CIO - CAOApplication Vision

Vision for Applications

• Enabling Government by providing effective, efficient, necessary and secure applications to meet the needs of citizens, business and government.

Long Term Goals

• Provide delivery mechanisms that allow customers to serve themselves.

• Provide applications which enable delivery of efficient and effective services.

• Provide a unified framework for application governance, planning and management.

• Provide secure, reliable, confidential, and trusted services.

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CIO - CAOApplication Goals

• The Commonwealth will accomplish the vision by:

– Goal: Provide delivery mechanisms that allow customers to serve themselves• Objective: Improve customer self-service opportunities, making services convenient, cost efficient and

accessible• Objective: Develop collaborative opportunities which deliver accessible, reusable, efficient and modern

services for an e-culture• Objective: Manage enterprise information by making all appropriate state-managed data available to all

levels of government, citizens and businesses

– Goal: Provide applications that deliver efficient and effective services• Objective: Manage enterprise information by making all appropriate state-managed data available to all levels

of government, citizens and businesses• Objective: Develop collaborative opportunities which deliver accessible, reusable, efficient and modern

services for an e-culture• Objective: Improve business by identifying, developing and reusing cost efficient processes, technologies

and services

– Goal: Provide a framework for application governance, planning and management• Objective: Develop governance and planning which supports accountability and agile decision making• Objective: Plan, budget and measure by establishing a methodology for selecting, controlling and evaluating

application investments

– Goal: Provide secure, confidential, trusted and reliable applications• Objective: Provide secure and trusted authentication of application users

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CIO - CAOGoal-Objective-Strategy

• Provide delivery mechanisms that allow customers to serve themselves– Improve customer self-service opportunities,

making services convenient, cost efficient and accessible.

• Consumer Friendly Forms• Digital Signature• Intuitive User Interfaces• Actionable Information• Emerging technologies

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CIO - CAO Citizen Interaction“As-Is”

User Websites Multiple formsSnail-Mail

Manual Input Snail-MailPrinted Forms

Bank 8

CIO - CAO Citizen Interaction“To-Be”

User

Agencies

E-TrackingE-Certificates

XML Data Exchanges

E-Payments

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CIO - CAO

“TO-BE”Enterprise Applications

FM(Core)

HR(Core)

Payroll(Core)

Procurement(Core)

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Commonwealth Applications Vision

Collaborative Applications & Services

“AS-IS”

Collaborative ServicesHR PRPayroll

FM HR

Enterprise Applications

Payroll Procurement

Business

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Human Resources

Financial Mgmt

Time-Attendance

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CIO - CAOAs-Is Governance

• People– General Assembly– ITIB– CIO– PMD– Governor– Cabinet Secretaries– CAO– Agencies

• Tools– Enterprise Architecture Standards– Project Management Standards– RTIP– ITIM Standard– Budget Bill– Strategic Planning Documents– Application Portfolio

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CIO - CAO Commonwealth Applications Planning & Governance Vision

“To-Be”

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EnterpriseGovernance

EnterpriseGovernance Collaborative

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AgencyGovernance

AgencyGovernance

Commonwealth GovernanceCommonwealth Governance

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CIO - CAONext Steps

• Develop an Applications Plan to meet the Vision, to include:– Governance Models

• Organizational Structures• Roles & Responsibilities• Policy & Procedures

– Changes to existing Policy, Standards, Guidelines and Code of Virginia

• Develop measures to evaluate performance

• Develop a Data Strategy and Governance (Enterprise, Collaborative, and Agency) in support of the Applications Strategy

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CIO - CAO

Questions &

Comments

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CIO - CAO Application Planning(Outline)

• Message from the Governor• Current applications environment, planning and

governance• Example story of AS-IS • Applications vision, goals, objectives and

strategies• To-Be Vision for applications and Governance• Example story of TO-BE• Next Steps• Appendices

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