CIEH Level 2 CIEH Level 2 Award in Conflict Resolution and...
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Transcript of CIEH Level 2 CIEH Level 2 Award in Conflict Resolution and...
Workplace violence
“
Any incident in which a person is abused,
threatened or assaulted in circumstances
relating to their work”
Health and Safety Executive
Low morale
High absenteeism
Physical pain
Mental pain
Stress
High turnover of employees
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• Defuse
• Remove the emotion
• Understand the facts
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• Convey positive signals
• Manage dynamically
• Take control
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