CiCS User Group March 2010

Telecoms Developments

Mark Franklin & Chris Daniels

CiCS User Group March 2010

Billing and Processes

• New charging scheme for desk telephones– Everyone pays– Call costs more closely match what we pay– Rental per extension number– Back dated to Aug 2009

• Future savings passed onto user departments

CiCS User Group March 2010

Billing and Processes• BT and Mobiles (Vodafone and O2)– Move to a single account for whole University– Guarantees the bill gets paid– Tariff checking– Reduced overall admin– Direct debit– Detailed info still provided if requested

• Different ways for charging (or not) for small purchases

CiCS User Group March 2010

Upgrade to IP Telephony

• May 2008 – core and connections to local nodes over IP network

• Resilience, expansion, future proofing• Retained digital/analogue phones until we

decided how best to roll out IP solutions• More recent developments (more later)

CiCS User Group March 2010

Why IPT?

• Resilience & Expansion• Closer integration of voice application and

other services (more later, fingers-crossed)• Saving on cabling (and related infrastructure)• Saving on power (and kit to provide it)• Mobility/off-site working• Moves and changes simpler

CiCS User Group March 2010

Current Developments

• Call centre applications and reporting• Voice portal/Voice interaction• Call recording• IP end-point delivery– Hard-phones– Soft-phones– Portal