C&I Outsourcing

C&I Outsourcing appoints new Head

Mr. Olaegbe on his part recounted his experiences while at the helm of affairs and spoke of fond memories of his team, wishing them well and trusting in their abilities to continually focus on excellence.

Mr Olaegbe who joined C & I Leasing in 2002, served in various capacities, including the Head of Human Resources, Head of Outsourcing, and until recently, the Group Head of Administration.

We wish Mr. Olaegbe the very best in his future endeavours – We will miss you, Sir.

Edward Oyefolu

From the Desk of theHead of Outsourcing

Eddie Oyefolu is now the acting head of C&I outsourcing. His

appointment came as a result of the latest restructuring of the division, and the recent exit of Mr Emmanuel Olaegbe, who was until recent, the Head of the division.

At the official send forth organized by the Group for the exiting Head of Outsourcing, who had recently been promoted to the position of Group Head, Administration, Edward extolled the virtues of his former boss and promised to continue with the dream of the unit to stand out as the foremost brand for Personnel Outsourcing in the country.

You are welcome to yet another edition of our

quarterly newsletter.

We are reiterating our vision and commitment in ensuring C & I Outsourcing remains the number one choice of our esteemed clients.

To achive this, Our focus is on providing unrivaled quality in service delivery

With the on-going restructuring in the unit, the team is now repositioned to achieve to and exceed our expectations.

News & Events

In a fashion that has become synonymous with the outsourcing division and culminating from

a recently concluded Strategy session, the division has restructured its mode of operations to meet with the demands of a vibrant industry.

To improve operations two new members of staff have been redeployed to the operations unit of the division - With the new structure, Osavbemi Imolore and Azeez Mahmud will now be responsible for the smooth operations of the various accounts under the unit.

Uchechi Alasa, who was formerly in charge of the Oil & gas sector of the division, is now responsible for spearheading the Business development team as the acting head.

Speaking on her new role, Mrs. Alasa hinted that the restructuring exercise is intended to enforce the quality objective of the division. She disclosed that her team is further boosted with the arrival of Frances Ogujawa from the Portharcourt branch of the unit.

The mandate of the new business development team is to expand its clientele base and to increase turnover.

She acknowledges that like every other business entity there are challenges, however, the plan, she says, is to focus on quality service delivery. “We are here for business and we will deliver,” she says.

Steering the Vision

Eddie Oyefolu is no stranger to the business of Outsourcing. Before he was appointed as

the acting Head of the Outsourcing division, he was responsible for the execution of the business strategies of the division.

With the new appointment, Eddie is now responsible for steering the vision of the outsourcing unit. We spoke to him, on the task ahead.

Re-energized and Repositioned What are the immediate plans of the division?We have just recently concluded a systems restructure in the unit. This is intended to reposition team members to our key focus which as you know is on delivering exceptional service.

The operations and business development team now have new members. We are introducing field officers who will be stationed at key locations to cater specifically for client needs; and we are currently in the test phase of implementing an automated customer care and call handling systems so that our employees and clients can reach us quicker.

Our quality objective is quite clear, and we intend to pursue it vigorously.

Are you working on any new products for the division?We are not developing any new products yet, however the HR Consultancy arm of the business is going to take on a new look this year.

Give us a picture of your typical work day?I’m an early bird. I love to come in to work early so that I can have at least 30 minutes to evaluate my day and to prioritize my tasks. Traditionally, I kick off with a cup of coffee.

A typically day at work is filled with strategic planning, meetings and several project reviews and approvals. However, the interesting thing with what we do is that, on a daily basis we have to deal with unique situations that require distinct interpretations, so everyday is special.

“We need a regulatory body for Outsourcing in Nigeria”

What are the major challenges of Outsourcing in the country today?In one word, I would say, regulations. In recent years , there has been an influx of smaller, grossly unprofessional entities that parade themselves as outsourcing firms.

These “brief-case,” outsourcing companies as I like to refer to them are not particularly concerned by the ethics of the profession and are not guided by any standards. If the industry was governed by strict regulations there would be a more defined process and clients can bank on the quality of services.

The industry is vibrant and the tenets and benefits of outsourcing is becoming clearer by the day so its about time regulations are put in place to safe guard the practise.

“Outsourcing is not primarily about cutting cost. It is about strategic positioning.”Eddie Oyefolu -Head of Outsourcing

What are your reactions to the claim from some quarters that outsourcing firms are just fronts used by corporate entities to commit unfair recruitment I completely disagree with that line of reasoning. Outsourcing, first of all is recognised by ILO as a specialised aspect of human resource management. Companies, like ours are licensed by the ministry of labour, and we practise the highest standard of personnel recruitment and outsourcing best practices. Now, it is possible as I mentioned earlier that some firms don’t follow best practises and that is unfortunate.

In a bid to cut cost, some corporations might have fallen into the trap of thinking that these companies are up to standard, but in more times than often the resultant effect of such decisions are dire.

When viewed critically it becomes apparent that outsourcing is not primarily about cutting cost. It is about srategic positioniing.

How do you relax? What are your hobbies?I play chess. And when I get the chance to, I watch movies and listen to music. This might be funny now, but as a child, I wanted to be a DJ.

Is your job killing you?

We need to work to survive, don’t we? Some people will even argue that God himself

commanded man to toil to stay alive; and man has indeed been at it.

The tradition of work as we know it today may have been bequeathed to us as it were, but the demands of modernization have not made it any easier. Or has it?

In this age, everything seems to move faster, demands are steeper and of course the hours are longer. Coupled with the fact that the economy has made it a little more difficult to change jobs, people have had to put up with strenuous and in most cases hazardous work conditions to make a living.

Bits n pieces

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ileasing.com

Some research suggests that, the more we work, the worse our bodies fare. Could this be true? If it is, do they expect us to stop working? Maybe not, but it might be helpful if you can learn and adopt a healthier approach to work. I scoured the internet for some tips and have made a list of some of the best work attitude to help you survive at work.

Tip One: Reduce job stress by taking care of yourselfOnce stress at work starts to interfere with your ability to perform at work, your personal relationships or adversely impacts on your heath, then it’s time to take action. Start by paying attention to your physical and emotional health. When your own needs are taken care of, you’re stronger and more resilient to stress. The better you feel, the better equipped you’ll be to manage work stress without becoming overwhelmed.

Laughter has been known to be a great stress reliever, plus it costs nothing. Try to inject fun and laughter even in the most mundane of activities.

If you can switch tasks, do so; I particularly find this helpful in easing the pain I feel on my back, which of course is a well known symptom of stress.

Tip Two: Think Positively Are you familiar with the term, “The mind is a powerful tool?” The pictures and scenarios you conjure in your head can affect your mood, your attitude to work, and by extension your health. Stop any negative thoughts from affecting your day and turn them into positive ones - If you stop pulling up mental images of your boss in a red garment, and carrying a pitch fork, chances are, you stop seeing your boss as the devil.

Learn from any mistakes and failures you experience, rather than dwelling on them. Try to think of aspects of your job you are thankful for and concentrate on those.

Tip Three: Set new goals Setting new goals at work can make you maintain a positive attitude, but you need to be sure the goals you set are realistic and would not put you under pressure. Drop tasks that aren’t truly necessary to the bottom of the list or eliminate them entirely when setting your goals.

Tip Four: Stay HealthyTry new foods; pounded yam with egusi soup and assorted meat is probably not as essential to your health as you might think, especially if it makes up a considerable part of your dietary plan. It might help if you mix it up a bit. Start a fitness program and exercise regularly. Try as much as possible to reduce your alcohol intake and please don’t smoke.

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The Outsourcing Quarterly Newsletter is designed and produced by the Corporate communications team of C&I Leasing Plc.

Images from the recently concludes strategy and team bonding sessions.